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About this property

Description

Grand Palace Hotel offers access to a vast array of services, including room service, Wi-Fi in public areas, bicycle rentals, laundry service/dry cleaning, and a car park. In addition, all guestrooms feature a variety of comforts such as a 24-hour front desk, restaurant, cable/satellite TV, desk, and seating area. Also included is a private bathroom with a hot shower. The hotel offers fantastic services such as car rentals, airport transfers, laundry services, and city tours. Guests can enjoy private parking during their stay. When you are looking for comfortable and convenient accommodations in Batam Island, be sure to make Grand Palace Hotel your home away from home.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park

Things to do, ways to relax

  • Garden
  • Massage(s)

Dining, drinking, and snacking

  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Laundry service
  • Smoking area

Access

  • Pets allowed
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-8 year(s) Stay for free if using existing bedding.
  • Guests over 8 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Verified traveler reviews

Filter by traveler type
Above average



based on 107 reviews
  • Cleanliness 4.7
  • Facilities 2.0
  • Location 6.7
  • Room comfort and quality 5.4
  • Service 5.1
  • Value for money 6.0
  • Food and dining 4.3
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Hiroshi from Singapore
Group
Standard
Stayed 1 night in April 2016
Bad cost performance
There is dirty bed, no air-con remote control, no sheets...no hot shower, no paper in toilet... Breakfast is toast and coffee only.
Reviewed May 05, 2016

abhishek from Singapore
Group
Standard
Stayed 1 night in April 2016
Not good hotel
Lot of masquitoes in room. Dont change towel if you dont ask. Breakfast not in room. Only at 7am. You cant wake up. Room is very very small. They dont underetand english.
Reviewed April 15, 2016

weijian from China
Solo traveler
Standard
Stayed 1 night in March 2016
GOD. IT S JUST FEEL LIKE A HELL
location
I have to positively log in my account to write this review warning you guys to avoid this kind of hotels.You will find a lot of roaches climbing everywhere inside the room,so I didn't switch off the light at night.And the second is breakfast is not available in the morning like they noted on agoda's website.the third is the WIFI only can be connectable on the lobby area.You can easily find a much better place near Nagoya hill if you are willing to pay 1 or 2 dollars each day.
Reviewed March 28, 2016

tong from Singapore
Business traveler
Standard
Stayed 2 nights in March 2016
agoda survey
Nothing.
Reviewed March 15, 2016

ARISTOTLE from Singapore
Couple
Executive
Stayed 3 nights in February 2016
DISAAPOINTED
My gosh! this is so disgusting hotel ever! We booked here for 3 nights but when we came to hotel, we are so disappointed soo much!! we booked executive room, thought that we can have a beautiful stay! but then the room is soo dirty! the mattress, pillows, the floor everything! the staff cant even speak the very simple english! no wifi! we just wasting our money! we didn't stay for even one night! Not recommended hotel!
Reviewed February 11, 2016

Mohd from Malaysia
Family with young children
Standard
Stayed 1 night in February 2016
room is bad
very poor.. and too expensive!
Reviewed February 10, 2016

Mohd from Malaysia
Family with young children
Standard
Stayed 1 night in February 2016
room is bad
very poor.. and too expensive!
Reviewed February 10, 2016

carl from Malaysia
Business traveler
Executive
Stayed 1 night in October 2014
good
good
Giid
Reviewed May 12, 2015

Sunawr from Singapore
Couple
Superior
Stayed 2 nights in April 2013
Exceptable for the money paid
Faraway for streets, quiet and relaxing
Exceptable for the money paid. We don't expect 5 Star treatment from staff considering the money paid-cheap stay!
Reviewed March 18, 2015

Sunawr from Singapore
Couple
Standard
Stayed 2 nights in May 2013
For the money paid, we don't expect 5 star treat
Relaxing, faraway for city roads, quiet
For the money paid, we don't expect 5 star treatment from staff.
Reviewed March 18, 2015



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