Grand Palace Hotel
Free Wi-Fi

Grand Palace Hotel

Jalan Sulaiman 1, Taman Ampang Hilir, Ampang, Kuala Lumpur, Malaysia, 68000
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     Grand Palace Hotel

    Grand Palace Hotel Reviews

    6.2
    Good
    /10
    (210 reviews)See what guests said
    9.2
    Exceptional

    "This place offers good accommodation for a budget traveller..."

    Mohamad

    -

    December 4, 2018

    Things you’ll love about Grand Palace Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Restaurant [halal]

    Good
    Location
    6.6
    See map
    Popular
    Nearby
  • Pavilion Kuala Lumpur3.91 km
  • Aquaria KLCC3.93 km
  • Kuala Lumpur City Centre (KLCC)4.03 km
  • Suria KLCC4.07 km
  • Petronas Twin Towers4.14 km
  • Petaling Street5.64 km
  • Sri Maha Mariamman Temple5.84 km
  • Thean Hou Temple7.47 km
  • Mid Valley Mega Mall8.67 km
  • Batu Caves12.25 km
  • Value for money6.5
    Location rating6.6
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport21.7 km

    Rooms available at Grand Palace Hotel

    Superior Queen Room
    Superior Queen Room
    ...
    • Room size: 15 m²/161 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Standard Twin
    Standard Twin
    ...
    • Room size: 13 m²/140 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 12 m²/129 ft²
    • No Windows view
    • 1 queen bed
    Enter dates to see prices

    What people love about Grand Palace Hotel

    • 8.8
      Excellent

      "The best budget hotel"

      Nur

      |

      September 18, 2018

    • 5.2
      Review score

      "The bed was very comfortable and clean."

      Ramesh

      |

      May 12, 2018

    • 8.8
      Excellent

      "Good place to stay."

      Nurul

      |

      September 15, 2018

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    More about Grand Palace Hotel

    More about Grand Palace Hotel

    6.8
    Good

    "Near to 24-Hours restaurants & convenient mart."

    Saharum

    |

    October 8, 2018

    An overview

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    What they offer

    5.2
    Review score

    "Staffs are friendly"

    Ramesh

    |

    May 12, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Grand Palace Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (210)Booking.com Reviews (515)
    Cleanliness5.8
    Facilities5.7
    Location6.6
    Service6.4
    Value for money6.5
    All languages
    All guests (210)
    All room types
    Showing 57 verified guest comments
    123
    5.6
    soo from Malaysia
    Couple
    Superior Queen Room
    Stayed 1 night in May 2019

    the price no match”

    We book 15 m² room, but she give me 12m².

    Reviewed May 07, 2019
    7.2
    Very good
    LANGET from Malaysia
    Business traveler
    Standard Queen
    Stayed 2 nights in April 2019

    Very good”

    Gkod

    Reviewed May 01, 2019
    5.2
    Mohd
    Couple
    Superior Queen Room
    Stayed 2 nights in February 2019

    STAFF AT RECEPTIONIST VERY RUDE!”

    i would not recommend to my friends staying here anymore..this place was my 3rd time staying here..The 1st time is ok when i ask for room cleaning they will do but when the 2nd & 3rd time i checked in here when i ask for room cleaning they only jot down the notes my room number and too bad staff at receptionist counter was very rude! I ask politely..Very dissapointed with ur services..Nobody came to my room for atleast "make up the room" and not even change my towel!

    Reviewed February 18, 2019
    5.6
    jenni from Finland
    Couple
    Standard Queen
    Stayed 5 nights in February 2019

    Far from city”

    Nice clean place. Comfy bed. There was supposed to be cleaning up one time, but cleaner came so early we were still sleeping after that she never came back. It would have been nice if even one time in five nights would have clean up.

    Reviewed February 09, 2019
    6.8
    Good
    ASRI from Malaysia
    Business traveler
    Standard Queen
    Stayed 1 night in December 2018

    Toilet very Dirty”

    The toilet not clean..Very dirty..penuh rambut..nak pijak pun geli...i call the staff to clean again...still tak clean baik2 .lantai tak mop...so..hilang mood nk stay this hotel..wht everpun ada staf bernama Amirul banyak membantu dan sgt baik hati.

    Reviewed December 31, 2018
    5.2
    Norsyareena from Malaysia
    Family with young children
    Superior Queen Room
    Stayed 1 night in June 2018

    reception very slow and not friendly”

    on my 2nd day stayed,i ask for make up room (the receptionist told me they only change new towels and collect rubbish)but they didn't do. half an hour late check out will be charged rm5. xtra towels and blanket also will be charge. toilet a bit dirty and smelly.

    Reviewed June 30, 2018
    2.8
    Danny from United Kingdom
    Couple
    Standard Queen
    Stayed 3 nights in June 2018

    Not what we expected”

    Before we booked we checked the reviews and saw that they were all really good. We couldn’t complain with the price so we booked a room for 5 nights. 1. The staff don’t really acknowledge you even if you say good morning or hello 2. The room was damp and dirty 3. There was no toilet paper left in the room 4. There was no towels in the room and when asked they didn’t give any 5. This is the worst part, we booked a few extra nights one night in. At 12 midnight we have someone banging on our door saying we need to check out. We explained to them that we booked an extra few nights and they went away. Communication between the staff needs to be improved 100%.

    Reviewed June 16, 2018
    10.0
    Exceptional
    Mohd
    Couple
    Superior Queen Room
    Stayed 2 nights in February 2019

    Value for money”

    Value for money

    Reviewed February 07, 2019
    9.2
    Exceptional
    Mohamad from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in December 2018

    It was a nice and clean rooms and convinced”

    This place offers good accommodation for a budget traveller with good value

    Reviewed December 04, 2018
    3.6
    Hemah from Malaysia
    Solo traveler
    Standard Queen
    Stayed 1 night in December 2018

    Review score”

    Paying expensive but toilet not clean, room not clean, bed sheet not clean and very bad smell

    Reviewed December 07, 2018
    10.0
    Exceptional
    boy from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in November 2018

    performm”

    awesomw

    Reviewed November 08, 2018
    8.8
    Excellent
    Nur from Malaysia
    Couple
    Standard Queen
    Stayed 2 nights in September 2018

    Value for money ”

    Only the bathroom are not clean, the rest are good. Would be come back after this! The best budget hotel

    Reviewed September 18, 2018
    8.8
    Excellent
    Nurul from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in September 2018

    Excellent”

    Good place to stay.

    Reviewed September 15, 2018
    9.2
    Exceptional
    Abdul from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in September 2018

    Exceptional”

    Value for money....

    Reviewed September 12, 2018
    8.0
    Excellent
    Bazli from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in June 2018

    Memuaskan”

    Bilik 305 blower fan toilet rosak

    Reviewed June 05, 2018
    8.0
    Excellent
    Bazli from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in May 2018

    Keseluruhan amat memuaskan”

    Mintak pihak pengurusan buat penyelenggaraan bilik 316 (paip sumbat).. Secara keseluruhannya amat memuaskan..

    Reviewed June 01, 2018
    5.2
    Ramesh from Malaysia
    Business traveler
    Standard Queen
    Stayed 1 night in May 2018

    Above average”

    Cons : 1. It's a bit far from commercial location. 2. There's no stool or chair provided in the room. Makes it almost impossible to eat or have a work station in the room. 3. No mirror in the bathroom 3. Bathroom is relatively small 4. No power point near the bed. Pros : 1. Staffs are friendly 2. The bed was very comfortable and clean. 3. Elevator makes is easier. 4. No problems in getting food at any time of the day. 5. The hair dryer was helpful ** In general it was a decent stay. If the management could upgrade a few things, it would be ideal place to stay.

    Reviewed May 12, 2018
    5.2
    Izzah from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 3 nights in September 2018

    Not worth the money”

    The only good thing about this hotel is the location. It is nearby restaurants, shops ect. On the other side tho, the room is small, the staff is not to friendly at my check-in. The most thing I dislike about this hotel is the bathroom. It really, I mean really really stinks. I thought i could wash the smell off but it does not go away. It is also crampy. My knee touched the door when Im doing business in the bathroom. I booked the hotel for 4 days but checked out on the 3rd day because there was a blackout at the hotel floor. Do stay at this hotel as your LAST RESORT. Not a pleasant experience for me and my wife. Will never come here again.

    Reviewed October 05, 2018
    2.0
    Si from Malaysia
    Solo traveler
    Standard Twin
    Stayed 7 nights in August 2018

    Bad Hotel”

    Very unprofessionally managed. Made so many mistakes with the billing. When I returned to the room in the evening, always find the internet down & door locked (card being disabled). Rude owner who refuses to listen to customers (there is a lady owner named Aishah who will bark at customer and ask them "Do you know who I am?" when customer ask questions). Dirty bed sheets & towels. Room smells bad. Housekeeping forgets to clean room though being informed earlier.

    Reviewed August 13, 2018
    2.0
    Shakti from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in June 2018

    Too Bad Service From Hotel Management and Agoda”

    I had booked the hotel and i checked in midnite 01:00am, the front desk guy told me the room I paid was fully occupied. I was quite angry and told him i booked and paid through agoda. He insisted me to pay extra to upgrade my room. Finally i paid and no invoice issued and given to me. Additional rm50 deposit need to pay. Feeling cheated by the management and agoda(no proper details given regarding deposit upon check in)

    Reviewed June 25, 2018
    123
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