Grand Palace Hotel

Grand Palace Hotel

Lot 638, Block 7, MCLD, 2KM Jalan Miri-Pujut, Pelita Commercial Centre, Commercial Center, Miri, Malaysia, 98008
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Superior Twins Grand Palace Hotel
Superior Twins
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    Swimming pool Grand Palace Hotel
    Swimming pool Grand Palace Hotel
    Fitness center Grand Palace Hotel
    Queen Bed Standard Room Grand Palace Hotel
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     Grand Palace Hotel

    Guest reviews

    8.1
    Excellent
    /10
    (1857 reviews)See what guests said
    8.8
    Excellent

    "Location was great, restaurant & supermarket around the area..."

    SUIE H.

    -

    December 26, 2018

    8.2
    Excellent cleanliness
    Recommended by 98% of guests

    Property highlights

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    This property is in high demand!Booked 25 times in the last 2 days
    Excellent
    Location
    8.4
    See map
    Excellent location - 940 meters from city center
    Nearby
    Popular
  • Miri City Fan1 km
  • Miri City Fan Recreation Park1.03 km
  • The Imperial Mall1.4 km
  • Bintang Megamall Shopping Complex1.42 km
  • Boulevard Mall1.48 km
  • Boulevard Hypermarket (Imperial Mall)1.57 km
  • Boulevard Shopping Complex1.58 km
  • Miri Handicraft Centre1.63 km
  • San Ching Tian Temple1.89 km
  • Canada Hill1.99 km
  • Value for money8.2
    Location rating8.4
    Nearest airportMiri Airport (MYY)
    Distance to airport9.2 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    Superior Twins
    Superior Twins
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 2 single beds
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    Queen Bed Standard Room
    Queen Bed Standard Room
    ...
    • City view
    • Non-smoking
    • 1 queen bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Superior Queen Bed
    Superior Queen Bed
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Standard Twin Beds
    Standard Twin Beds
    ...
    • City view
    • Shower and bathtub
    • 2 single beds
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    Executive Room
    Executive Room
    ...
      Enter dates to see prices
      Luxury Room Shared Bed
      Luxury Room Shared Bed
      ...
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        Deluxe Single
        Deluxe Single
        ...
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          Shared Room Dorm
          Shared Room Dorm
          ...
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            Executive Single
            Executive Single
            ...
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              Have a question for Grand Palace Hotel?

              What people love about the property

              • 7.6
                Very good

                "Staffs are friendly as well."

                Christhy

                |

                January 10, 2019

              • 8.8
                Excellent

                "Overall our stay there was memorable."

                Hjh R.

                |

                April 6, 2018

              • 8.0
                Very good

                "The rooms were big and the beds are pretty large and comfortable."

                Gwendolyn

                |

                February 22, 2018

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              More about Grand Palace Hotel

              More about Grand Palace Hotel

              9.2
              Exceptional

              "I enjoyed my stay , The Hotel very clean , food is good , th..."

              Ahmed

              |

              January 7, 2019

              An overview

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              What they offer

              8.8
              Excellent

              "Like the location and hospitality."

              Shibu

              |

              January 5, 2019

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

              From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

              Real reviews from real guests

              Agoda Reviews (1857)Booking.com Reviews (704)
              8.1
              /
              10
              Cleanliness8.2
              Facilities8.0
              Location8.4
              Room comfort and quality7.8
              Service8.1
              Value for money8.2
              Provided by verified guests of Agoda
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              All guests (1857)
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              Showing 1032 verified guest comments
              12345
              9.2
              Exceptional
              Sabrina
              Family with teens
              Standard Twin Beds
              Stayed 1 night in February 2019
              A Comfortable Stay”
              (01) Returned guests, and still didn't disappoint me yet. (02) Staffs were friendly, helping us when we have any queries. (03) The breakfast was good. (04) Thank you to two security staffs working 09/02 night for their politeness and efficiency when there were insufficient guest parking (as there was a banquet going on that night). (04) Love the cold air-conditioned room at night.
              Reviewed February 10, 2019
              9.6
              Exceptional
              Rissa from Brunei Darussalam
              Couple
              Queen Bed Standard Room
              Stayed 2 nights in January 2019
              Worth it!”
              I love everything in the bedroom. There's a bath tub with working hot shower! toileteries including toothbrush, hot drinks set and water bottle were also given. one thing im not really happy about is the staff who work at the swimming pool & gym receiption. she's a bit rude, please greet you client nicely. i even smile and talk nicely to her eventho she kinda 'dont want to serve us' look like. using the whirl pool once only in my 3 days stay just because i dont want to see her face. but overall, my stay there is so amazing!!! will stay here again!
              Reviewed January 18, 2019
              8.4
              Excellent
              Shirantha from Brunei Darussalam
              Family with young children
              Standard Twin Beds
              Stayed 1 night in December 2018
              Value for money with clean rooms”
              Used to stay at Pullman in our previous visits, but this time around it was so expensive and thought trying a different options. Overall happy with the stay and our decision to look for alternatives. Staff was helpful and the breakfast was good especially considering the price. Rooms were clean and spacious for us with 2 children. Will definitely consider in my next visit to Miri.
              Reviewed December 31, 2018
              8.8
              Excellent
              Hanafiah from Brunei Darussalam
              Business traveler
              Standard Twin Beds
              Stayed 1 night in November 2018
              Functional Business Hotel”
              1. Working and free wifi. 2. TV screen with USB connector. 3. Spacious room enough for my prayer requirements. 4. Hot drink facilities readily available. 5. Quiet room. 6. Sufficient power points to charge and power up my gadgets.
              Reviewed November 22, 2018
              8.8
              Excellent
              Gwendolyn from Malaysia
              Group
              Standard Twin Beds
              Stayed 2 nights in November 2018
              One of the most comfortable beds I've ever had in all the hotels I've stayed but..”
              Should have a better receptionist to welcome the customers. The one who attended to us definitely needs training in customer service. I shall call her A. First of all, she only gave us 1 access card and 1 power card when there were obviously two of us standing right at the counter. Normally, a room has 2 access key cards, right? The power card is optional. Hence, I thought the power card was the other access card, so I asked if it would work. She then asked another receptionist B to answer me, and because A was the one who processed our check in, I asked her if we could have another access card. Not only did she frown, she told B to handle it while SHE gestured to the next guest waiting in line and attended to him instead. Guess what, B was not happy too! Is this how you treat your guests? It's a shame because in all the times I have stayed in Grand Palace, this is the first time I have received such an attitude and such service.
              Reviewed November 22, 2018
              9.2
              Exceptional
              Sabrina
              Family with teens
              Standard Twin Beds
              Stayed 1 night in February 2019
              Satisfied”
              (01) The staffs were friendly, clear explaination given upon checking in. (02) The location is at a strategic area.
              Reviewed February 10, 2019
              8.4
              Excellent
              Ramil from Brunei Darussalam
              Couple
              Queen Bed Standard Room
              Stayed 1 night in February 2019
              Highly Recommended”
              I will stay the same place next time. Room is spacious and comfy. We love it.
              Reviewed February 04, 2019
              10.0
              Exceptional
              Dr. from Brunei Darussalam
              Business traveler
              Standard Twin Beds
              Stayed 1 night in October 2018
              100% Satisfaction”
              Pros: Excellent reception by security staff and bell boys who were proactively helpful in rendering a car parking space and protage. 2) The Reception was ready for my arrival and greeted me by name. 3) I believe my room was upgraded without being informed. My room was immaculately clean without a whiff of adour. All conveniences were provided including the morning papers. 4) Well located within 3 minutes walk to bank and restaurants. 5) Car park was well secured. 6) Breakfast was excellent. Cons : None My above comments are subjectively personal and based on the price I paid vis a vis the accommodation offered. In a nutshell the hotel is better t h an most 4-star hotels anywhere in the world. Thank you to the Management and Staff of Grand Palace Hotel Miri.
              Reviewed October 23, 2018
              9.6
              Exceptional
              TEH from Malaysia
              Family with young children
              Standard Twin Beds
              Stayed 1 night in August 2018
              reasonable price”
              The front desk staff is friendly. The room is big and the washroom is attached with bathtub. Strong WiFi. Shops, coffee shops and supermarket nearby. Will definitely recommended friends to stay here.
              Reviewed October 18, 2018
              8.0
              Excellent
              Eddie from Malaysia
              Family with young children
              Standard Twin Beds
              Stayed 1 night in September 2018
              Good for money. ”
              Location is good, next to Supermarket, super easy to get food around hotel area. Swimming pool available but always full with hotel guest. Car park, once you got parking space, dont move your car, will not find anymore space at night, hotel car park always full at night.
              Reviewed October 02, 2018
              9.6
              Exceptional
              Hee from Brunei Darussalam
              Family with young children
              Standard Twin Beds
              Stayed 1 night in August 2018
              A Pleasant Stay”
              The hotel is clean. Upon check in, the front desk gave us a room that was still under cleaning. Housekeeping was able to give us a new room number and inform the front desk to update our card when we go down to the lobby. Air con is cold and we enjoyed our stay.
              Reviewed September 02, 2018
              9.6
              Exceptional
              EUN from Brunei Darussalam
              Business traveler
              Queen Bed Standard Room
              Stayed 1 night in January 2019
              so good~”
              thanks~
              Reviewed January 27, 2019
              10.0
              Exceptional
              EUN from Brunei Darussalam
              Solo traveler
              Queen Bed Standard Room
              Stayed 1 night in January 2019
              good”
              good
              Reviewed January 26, 2019
              8.4
              Excellent
              Hj from Brunei Darussalam
              Couple
              Queen Bed Standard Room
              Stayed 2 nights in January 2019
              Very pleasant stay”
              Breakfast was good. Spacious room, staff friendly & very accommodating. Would stay again in my future trips
              Reviewed January 20, 2019
              7.6
              Very good
              DAYANG from Brunei Darussalam
              Family with young children
              Deluxe Room
              Stayed 2 nights in December 2018
              If imperial hotel and meritz hotel are 'sold out', u can try this hotel! Its great!”
              Everything was great except my hubby was not happy with one of the security guard. My hubby said the security was not helping him find the parking but help the other guest after him to find the parking. The parking nearly full actually because of there was wedding ceremony at the hotel plus the parking also used by the customers of the nearby shopping complex...so made my hubby felt, he as a guest of the hotel was not equally prioritized..
              Reviewed January 06, 2019
              8.8
              Excellent
              abdul from Brunei Darussalam
              Family with young children
              Standard Twin Beds
              Stayed 2 nights in December 2018
              a memorable stay”
              this is a memorable stay for my family,clean and refreshing smell of the room (given room416).great tv channels selection for my kids.well guarded parking area that i can see from my room window upstair.love to come back next time
              Reviewed January 02, 2019
              6.8
              Good
              Khairul from Brunei Darussalam
              Family with young children
              Standard Twin Beds
              Stayed 1 night in December 2018
              spooky”
              we stay at room 409, around 1.45 AM our door bell ringing by itself. i checked but no one outside. it ring again every 15 - 20 min until 5 AM. second, our light at hallway was on and off by itself also until 5 AM. when we checked out in the morning, we told the reception about the incident but they told us the switch was broken. But they face look like they hidden something about the room. remember room 409
              Reviewed December 27, 2018
              5.2
              Lim from Brunei Darussalam
              Family with young children
              Queen Bed Standard Room
              Stayed 1 night in November 2018
              Front desk issue ”
              Was there to check in early and has been going this hotel for almost 4 month and every fortnight or even weekly. One of the reason we stay was because it convenience and we did not encounter any issue in checking in for the past 4 months until this last stay. We came back the second time after the discussion, and still not able to get our room. When i have to raise my voice and start questioning, they start to offer me a a higher rate room and pay a small amount of money which i do not want to pay. Making me more frustrated, I start to get angry and tell them, that i been staying there for the past 4 months and I know the cleaner can clean up the room some where around 20 min. In less than 5 minutes i have my room. What a miracle. I don understand why, i have to get angry, then have room. I am not trying to blame anyone but the two front desk personnel during that day are either being lazy or did not know how to do their work.
              Reviewed November 25, 2018
              8.4
              Excellent
              chrisanne from Malaysia
              Business traveler
              Queen Bed Standard Room
              Stayed 2 nights in August 2018
              Pleasantly surprised!”
              Nothing pleases me more than a lovely room, clean, well equipped, topped with an excellent bed. They gave me a corner room that provided a huge scenic view. The hotel from the outside doesn't look impressive, but the room came above expectations. Everything felt clean and refurbished. Nice carpet with no dingy mouldy smells. Excellent WIFI. The passageway to my room was clean and well maintained. My booking came without breakfast, so I wasn't able to try out the offerings.
              Reviewed August 13, 2018
              10.0
              Exceptional
              Pang from Singapore
              Business traveler
              Queen Bed Standard Room
              Stayed 1 night in August 2018
              Best Hotel in Miri”
              Excellent customer service and personal attention from the reception team and Sales Manager Jeffery. The rooms are very spacious, the AC was silent and always at a comfortable temperature, and the furniture leaves me relaxed the moment I enter the room.For this low price the mini-bar is stocked. My business partner had his own room and we both felt we've slept the best at the Grand Palace over all hotels in Miri. Breakfast was lovely (they had separate cooked vegetable dishes) and the waitress and chef do pay attention to the details and quality. The restaurant is really popular with the upper-class crowd in the evenings and weekends. Everyone here speaks excellent English and smile. If you would like a inexpensive taxi driver who speaks aEnglish and knows the place well (airport transfers, Miri-Brunei or Miri to Bintulu, short and long-distance tourist trips) I would suggest Mr Ting (+60 16 852 1379). Lots to see in Miri and lots of secret places such as Lambir National Park etc
              Reviewed August 08, 2018
              12345
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              Grand Palace Hotel
              |Excellent 8.1
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              • Excellent location
              • Miri City Fan
              • Pujut Bus Terminal is within 1.83 km