Grand Palazzo Hotel Pattaya

I arrived at the hotel to find the electricity supply so poor that it would not charge my phone. I requested help and got 2 children that probably did not even understand what electricity was. Then nothing Then the services manager came to my room after 3 phone calls. Probably out of his depth. He told me a story that made me decide to leave the hotel the next day even after I had paid for 2 days. The owner bought the hotel 2 years ago. He has no manager in the hotel and there is no one to respond to guest complaints. The owner lives from Chinese tour groups booking in to the hotel. He says he has had so many problems with the Chinese calling them dirty in the rooms and saying they misuse the electricity supply in the rooms causing lots of problems with bad Chinese equipment. So low rated fuses have been used to protect against Chinese misuse. I am appalled at this denigration of Chinese people so am leaving the hotel as soon as possible. It is not correct to speak badly of them.

New and spacious hotel. The front of the hotel is 7-Eleven, near the Central Marina, Differ Pub and Bone.

The hotel has shuttle to the beach when you request, it's very good arrangement for the guess. There has a new shopping mall opened nearby, which is walking distance 10 mins to the mall, very good location for shopping, eating, massage.....

The two-bedroom suite is perfect for a family with children. The rooms are huge, clean, and in a very good condition. The location is next to Central Department Store - Festival Pattaya. So convinience!!

This is an old hotel which was renovated in most but not all parts of it. I can't put my finger on what's missing or different but it seemed to me like a big, old and concrete  building from the communist era in one of the ex-communist countries. Staff was usually helpful. Room The room was bigger than usual. The hotel publicised its size as 50 sqm. I tried to evaluate its size and it doesn't seem more than 38-40 sqm. There were no paintings on the walls, curtains were dark brown. Wood furniture seemed to be old and of a very simple  (cheap) type. The beds' mattresses seemed a bit old but did the job. Noises At approximately midnight to 1 AM loud music and very strong drumming playing from one of the clubs in the street. It prevented us to fall asleep. It lasted at least until 2 AM. The following morning they switched us to another room on the other side of the hotel but at night almost the same loud noise came back. Partial review- Agoda limited the length to 1000 characters only.

The check in process was excellent, straight forward and quick, with excellent reception staff who spoke good English. I booked the hotel as a birthday treat for myself and partner, as it's location was close to the bars we wished to frequent. The hotel staff confirmed that smoking was not permitted in the room, including the balcony, not a problem fir me, but a bit over the top fir my partner who is a smoker. The hotel is just 18 months old, I had seen it being built, and whilst the common areas are all in excellent order, I was disappointed with a number of items in our room. 1 Grouting to the floor tiles in bedroom and bathroom already missing. 2 Grouting has already been replaced in the shower area, and does not match. 3 Dressing gowns are supplied, but no hook in the bathroom. 4 No spare toilet tissue. 5 The position of the electric socket for tea/coffee making means that the kettle boils against the black side of the wardrobe, which is already discoloured. Positioning to the right side would have allowed the kettle to boil against a clear glass partion. 6 There are 2 power sockets in the room, both on the small desk area. Adequate, but no socket by the bedside cabinets means that your phone is not accessible without getting out of bed. This really should have been thought about in the design faze. 7 Scuffs on the walls, and chips to the edges of the room furniture after just 18 months occupancy does not bode well for longevity. In summary, the staff are excellent, but the room does not live up to it's 5 Star rating.

Is nice hotel this my third time staying ,I like everything.

Nice hotel and very friendly staff.. fulfilled all my need.. will visit again soon..:)

- Slow check in - Room is too big and furnitures are cheap -2 stars standard -staff attitude is so so so Bad, check in for 20 mins and I don’t want to talk to them again - poor English!!! - Room is dirty if you see under sun light Waste of money!

On ground staffs are friendly and helpful, however the room wasn't as good as i expected. Firstly at 1st check in room that i have, though it was clean and big but the toilet sliding door was spoil and looks like its nearly going to fall on us. We then spent nearly 2 hours waiting to have it fixed temporary and still the toilet door cant be locked. Then we found out the toilet sink was clogged then we decided to change for another room but unfortunately we still face problem at the other room where the toilet shower switching button was spoil and the bathroom accessories was incomplete. Though we have make complain to the receptionist on our issues but the best they can offer us is to change the rooms and nothing more such as complimentary voucher or even free upgrade where many other 4-5 stars hotels does. If i would have stayed in a 3 stars hotel then i wont have any complain but this is a five stars hotel and i am expecting something much more better than this.

It's not a 5 star in any way. the finishing are terrible, hotel is empty and dirty, cheap tacky furniture. the receptionist swore at me when i asked if he could match agoda prices and 4 security guards stood behind me in a threatening manor so we immediately checked out wasting 2 pre booked nights. no manager was available to complain to

Hotel has a grand exterior and it looks new. But the lobby and the guest rooms are minimally decorated. No table lamps, no fridge, and has only 3 electrical outlets in the whole room. Rooms are big and it makes the sparse furnishings look even more odd. Hallways are so dim It’s almost pitch black except from the pin spots mounted on ceiling. Restaurant lunch buffet has mostly Chinese food. Odd for a place with an Italian name. Friendly staff but Can’t recommend overall.

Second time I have stayed here and I can not fault it. Rooms are big, bed is large and comfortable, shower is good, Wi-Fi reliable and quick. Staff are friendly and polite. I will be coming back at Christmas for sure.

This was easily the best hotel I have ever stayed in anywhere. It provided the comfort and service of a luxury hotel at a bargain rate. I am told it opened only 18 months ago and it seemed to have very low occupancy during my stay. It will take time to build a reputation but I am sure it will succeed. My room was lovely with a huge, comfortable bed that ensured deep sleep. All the fittings were top notch, particularly the power shower. The staff were friendly and very efficient. The hotel is located slightly away from the action but its tuk-tuk is always available to take you down to Beach Road. I will definitely return to the Grand Palazzo.

Check in. Fast and efficient. Bell boy was informative when showing the room. Room. Excellent. Massive comfortable bed. Great shower with choice of functions. WiFi reliable and fast. Work desk and upholstered chair. Upholstered reading chair and foot rest. Nice sized balcony with table and chairs. Large tv with a good choice of channels. Bathrobes and slippers supplied daily. Facilities. Pool is cold at this time of year and does not get any sun after 11am. Pool will warm up as the summer gets going though. I swam daily but it was a shock to the system at first. Gym has 2 treadmills, 2 cross trainers and 2 bikes. It has free weight dumbbells up-to and including a pair of 20kg dumbbells and a multi use resistance machine. Lots of space in the gym for yoga / stretching. Staff. Not had much to do with the staff but when needed I found them polite and informative. Conclusion. Enjoyed my time here and will be coming back. Nothing really negative to say and I stayed for 3 weeks.

I had paid for a nice decot room....but found out the room was horrible......The furniture was like ages old.....As soon as i entered the room i felt so disappointed.......The property is good like the entrance is amazing and the lobby could be compared to a 5 star hotel.....Breakfast was ok with no options for vegan food.....but there was one staff very soft spoken and co operative who arranged quickly the desired vegan food i wanted for my kids....The only thing i liked.

In first they gave a messy room the bottle water already open with a dirty bathroom. After told they change the room. The air conditioner turn off every hour. Night club is very noisy even the room in the 10th floor.

I expect more from this 5-star hotel. To me and and my friends, the room accommodate less for some details: for instance, only 2 sockets!, the towels, the tissue. Apart from these, I think the hotel is quite new and easy to access.

Here has good service. Specialy, the buffe of morning is very nice. A lot of food, large space, And clean room. Location is not near from Pattaya beach. So, If you want to access to their, You have to use Taxi or any service. Totaly, This hotel is very good.

definitely will never stay here again its setup for bus after bus loads of Chinese they pull up all day. no smoking in rooms but the Chinese did it and i called the hotel management they did nothing no $3000 fine the only place in the hotel to smoke in by the pool haha full of kids (that would be nice for them)its definitely not 5 stars i have stayed in some 3 stars that are better and half the price. location in the middle of nowhere . breakfast was terrible all the food is catered for Chinese and costs $400 pp rip off rooms are big but empty. and the rooms are very noisey you here everything people talking walking and night clubs but i will say the beds are very comfortable and got about 20 English tv stations out of 100 prices are in thai baht and the WiFi is terrible it drops out all the time