"We were very impressed with the sheer size of the room, hugh bathroom and big comfortable beds and pillows."
amornrat - March 31, 2019
Location rating score
We enjoyed our stay very much and even extended our stay because we were so happy with this hotel.
Edward | October 29, 2019
Staff we extremely kind and the shuttle to Terminal 21 shopping mall was a major benefit.
Edward | October 29, 2019
790 meters to the beach
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||0 km|
|Nearest airport||U-Tapao International Airport (UTP)|
|Distance to airport||32.0 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Grand Palazzo Hotel Pattaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2400 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Palazzo Hotel Pattaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Palazzo Hotel Pattaya has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.
Grand Palazzo Hotel Pattaya does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Everything works fine and the staff are very pleasant."
December 27, 2019
"Staff is polite and check in process is really fast."
October 9, 2019
"Great location to go around North Pattaya area."
March 31, 2019
Designed for both business and leisure travel, Grand Palazzo Hotel Pattaya is ideally situated in North Pattaya; one of the city's most popular locales. Set 0 km from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Grand Palazzo Hotel Pattaya, the excellent service and superior facilities make for an unforgettable stay. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping.
Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, complimentary instant coffee, complimentary tea, free welcome drink, mirror, provided to help guests recharge after a long day. The hotel offers wonderful recreational facilities such as fitness center, golf course (within 3 km), outdoor pool, solarium, pool (kids) to make your stay truly unforgettable. Enjoy unparalleled services and a truly prestigious address at the Grand Palazzo Hotel Pattaya.
"Staffs are so kindness and room condition is excellent."
December 24, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Grand Palazzo Hotel Pattaya
Show reviews that mention
This was easily the best hotel I have ever stayed in anywhere. It provided the comfort and service of a luxury hotel at a bargain rate. I am told it opened only 18 months ago and it seemed to have very low occupancy during my stay. It will take time to build a reputation but I am sure it will succeed. My room was lovely with a huge, comfortable bed that ensured deep sleep. All the fittings were top notch, particularly the power shower. The staff were friendly and very efficient. The hotel is located slightly away from the action but its tuk-tuk is always available to take you down to Beach Road. I will definitely return to the Grand Palazzo.
Dear Mr.Peter, Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We happy to hear that you enjoy with our hotel service. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Pimchanok A. (Mo) Guest Relations Officer
Great place to stay in Pattaya for family and friends”
Great location to go around North Pattaya area. We were very impressed with the sheer size of the room, hugh bathroom and big comfortable beds and pillows. Although breakfast was not included in our package, the hotel is so close to La Baguette around the Dolphin rotunda where they serve great breakfast. After Tiffany show, we were able to have dinner at Terminal 21 that's so close to the hotel. The staff was very friendly and accommodating providing us with all the informative we asked. Our only wish is they would invest in new towels. their towels were no longer white. But all in all, we shall choose this hotel again next time we return to Pattaya.
Dear Khun Amortrat It was a pleasure reading your review of the Grand Palazzo Hotel,we are very glad that our location impressed,and we are truly appreciate your feedback and while we are happy you received friendly service from our team we look forward to sharing your compliments with them. however we apologize we were not able to provide you with the quality of services you deserve Your concern is being addressed to the proper department and it will help us to improve our ability to serve you in the future We look forward to welcoming you again soon. Best Regards, Lalana P Guest Relations Officer
We booked this hotel to celebrate my parents’ anniversary and my mother’s birthday. However, the staffs forgot my request which was shown in the booking. When I reminded them at check-in, all the front desk staffs suddenly sang a birthday song at the lobby. My mother was surprised; however, the surprise came with wrong time and wrong place. I believe it can have a better arrangement if the hotel staffs read my request in details. Apart from the embarrassing surprise, we had a very good time at the hotel. The hotel is situated close to Central Marina and is in a walking distance to Terminal 21. It also provides free shuttle bus to the beach. Therefore, we could access most of the attractions easily. Furthermore, the room is huge. Staff are helpful and friendly. Especially a lady, I guess who is the manager of the Hotel. She took care of us during breakfast. She also arranged an addition shuttle bus for my family to the beach. We are very appreciated what she did on our last day of stay. We will definitely book this hotel when we visit Pattaya again.
Dear Sir/Madam, Thank you for choosing stay with us here at Grand Palazzo hotel. We are glad to know that you enjoyed our service. However, we do apologize for the embarrassing surprise you have experienced during your stay. Your comments will be shared with related teams for any necessary improvements. We hope to have the opportunity to welcome you back again the future. Best Regards, Kamolthida P. Guest Relations Officer
Staff helpfull and friendly, i will book this hotel again when i come back pattaya city. Special: Thank so much to a girl (manager of hotel) for helpful to me. welcome you come my hanoi capital BAC NGUYEN firstname.lastname@example.org
Dear Bac, Thank you for choosing Grand Palazzo hotel as your vacation destination in Pattaya. We're glad that you were impressed with our hotel and appreciate your kind words about how our Hotel and it would be our great pleasure to welcome you again in the near future. Best Regards, Pornchai S. Front office manager
Great location with north pattaya and Terminal 21”
Great location with north pattaya and Terminal 21 but the facility is not good enough
Dear Khun.Charnchai, Thank you for choosing to stay with us while in Pattaya, we are very glad that our location impressed and we are very sorry for the condition of your room. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We hope you will come visit us in the future Best Regards, Lalana Guest Relations Officer
Spacious room and Good location”
The two-bedroom suite is perfect for a family with children. The rooms are huge, clean, and in a very good condition. The location is next to Central Department Store - Festival Pattaya. So convinience!!
Dear K.Orapan, Thank you for sharing your wonderful review with us, we sincerely appreciate your kind comments and for sharing your experience with other travelers. We are happy to hear that you enjoy with our hotel room and location. Please come back and see us again as it will be our pleasure to welcome you back. Respectfully, Pimchanok A. (Mo) Guest Relations Officer
I enjoy my stay I request for late check out they approved within a minute I wll go back again.”
The breakfast was very good but they should consider having also Halal food for Muslims ,especially many arabs from gulf states are visiting pattaya.
Dear Mr.Said, We are really appreciated for your kind words and comments that you gave us. Your comments meant so much to us. In addition, we will take your suggestion into account about Halal food. As we recognized that there are more and more Muslims travelers come visiting Pattaya and they are our valuable guests as you are. Thus, we try our best to serve our valuable guests. We are grateful that you chose to stay at our property and you enjoyed your stay with us. We will try our best effort to offer you the best service for your next stay and looking forward to see you again in near future sir. Last but not least, thank you so much for your kind review. Have a great 2017 Mr.Said Grand Palazzo Hotel Pattaya
Stayed here many times. Staff always good and attentive. Gym was out of action this time as it was converted into a function room which was a bit disappointing. Room cleaning was ok but not up to standard of last times I have stayed here. Rooms are big and the beds are the best I have ever experienced in a hotel of any class anywhere in the world. All in all a very good and enjoyable stay at the Palazzo and I will be returning at Christmas.
Dear , DAVID Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, AUNG Guest Relations Officer
Staffs Is Very Nice & Helpful,Room Is Clean But Have Shoes Print On The Pillow, Near BigC,Have Some Place ForEat ,7-11 Just Near Hotel ,But too Far Away From Pattaya Beach .
Dear Chi, Thank you for sharing your review with us, all feedback good and bad allow us the opportunity to grow and evolve with our guest and their request to ensure we provide exceptional service. I will be sure to share your comments with related department so we can make this an easier process in the future. Thank you again for your feedback and we truly appreciate your review! Respectfully, Kamolthida P. Guest Relations Officer
High cost performances”
Here has good service. Specialy, the buffe of morning is very nice. A lot of food, large space, And clean room. Location is not near from Pattaya beach. So, If you want to access to their, You have to use Taxi or any service. Totaly, This hotel is very good.
Dear Takashi, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our breakfast. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. And now we have a shuttle bus to take you to the beach for free. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
The check in process was excellent, straight forward and quick, with excellent reception staff who spoke good English. I booked the hotel as a birthday treat for myself and partner, as it's location was close to the bars we wished to frequent. The hotel staff confirmed that smoking was not permitted in the room, including the balcony, not a problem fir me, but a bit over the top fir my partner who is a smoker. The hotel is just 18 months old, I had seen it being built, and whilst the common areas are all in excellent order, I was disappointed with a number of items in our room. 1 Grouting to the floor tiles in bedroom and bathroom already missing. 2 Grouting has already been replaced in the shower area, and does not match. 3 Dressing gowns are supplied, but no hook in the bathroom. 4 No spare toilet tissue. 5 The position of the electric socket for tea/coffee making means that the kettle boils against the black side of the wardrobe, which is already discoloured. Positioning to the right side would have allowed the kettle to boil against a clear glass partion. 6 There are 2 power sockets in the room, both on the small desk area. Adequate, but no socket by the bedside cabinets means that your phone is not accessible without getting out of bed. This really should have been thought about in the design faze. 7 Scuffs on the walls, and chips to the edges of the room furniture after just 18 months occupancy does not bode well for longevity. In summary, the staff are excellent, but the room does not live up to it's 5 Star rating.
Dear, Thank you for sharing your 5 star review with us and other travelers, we sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Respectfully, Lalana Guest Relations Officer
Nice service, clean and close to shopsl”
Pro:huuuge hotel with fantastic amenities like wifi, huge pool, gym and the rooms are massive. Location is fantastic in terms of walking distance to shops but far from the main walking street. But it does have a free ride there from the hotel. Con: didn't get ANY sleep the first night as the night club 1 block away pumps music so loud you can actually Hear the lyrics and bass 12 stories up. We had to move rooms and could still hear it. This is a major problem for the hotel and needs to be sorted. If you stay there make sure to ask to be farthest away possible on the other side of the hotel away from the doof doof.
Dear Ms from Thailand Greeting from Grand Palazzo Hotel Thank you so much for choosing us as your preferred stay, In addition, we feels grateful for your kind words and compliment, especially our hotel room and amenities. And of course, we have a free ride from our hotel to the beach road just only for our beloved customer. However, we feels really sorry and want to forward you our sincere apologies toward those night club noise. As we are the city hotel where number of entertainments destination are surrounded. We cannot command them to lower the noise or turn off the beat. On the otherhand, we tried to do whatever it take to make our guest the most comfortable. Room selection for special guest like you is a must. As long as you have a pleasant stay, we are more than happy to do so. Last but not least, we are blessed that you came and hope that we can serve you again in anytime soon. Thank you so much once again. Have a great year of 2017. สวัสดีครับ Guest relation manager
For such a cheap price, we were surprised at how fancy and upscale this hotel was. The room was very spacious and clean. Staff were friendly and helpful. And great location!
Dear Ms. Sarah, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Lalana P. Guest Relations Officer
Wonderful stay at this hotel, Room are very clean and large, great balcony. Location is very close to 2nd Rd and easy to walk through soi 3 to the beach. Close enough to the nighlife but also far enough away so not a disturbance. Great selection of Thai BBQ also very close and within walking distance. Staff were very friendly and check and out was completed quickly and without fuss. Looking forward to staying here again in November.
Dear Sir/Madam Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Akanit P. Guest Relations Officer
Spacious, affordable and good location”
Price is very affordable and worth it considering the spacious room, luxury ambiance and good location. Hotel is nearby two malls - Central Marina and Terminal 21. Food is good too.
Dear , Aarin Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Akanit P. Guest Relations Officer
Nice Rooms but a bit overpriced”
Set back from the main entertainment area. Room was massive and clean with great pressured water. Comfortable huge bed, nice balcony. Staff were very friendly with myself and guests. I could have sworn breakfast was included in my booking. Personally I think the hotel was over priced for what you got. I am not sure if I can ever associate tiled floor with a quality hotel.. Nice enough place.
Dear Sir/Madam, First of all, thank you for sharing your experience with us. I really appreciate the positive comments you made on Grand Palazzo Hotel. In relation to the aspects of your experience that were not up to your expectations, I will be working with the related team to address this so that we can continue to improve. Thank you again for the feedback and we do hope to have the opportunity to welcome you back again. Best regards, Pimchanok A. Guest Relations Offier
Five star experience”
Check in. Fast and efficient. Bell boy was informative when showing the room. Room. Excellent. Massive comfortable bed. Great shower with choice of functions. WiFi reliable and fast. Work desk and upholstered chair. Upholstered reading chair and foot rest. Nice sized balcony with table and chairs. Large tv with a good choice of channels. Bathrobes and slippers supplied daily. Facilities. Pool is cold at this time of year and does not get any sun after 11am. Pool will warm up as the summer gets going though. I swam daily but it was a shock to the system at first. Gym has 2 treadmills, 2 cross trainers and 2 bikes. It has free weight dumbbells up-to and including a pair of 20kg dumbbells and a multi use resistance machine. Lots of space in the gym for yoga / stretching. Staff. Not had much to do with the staff but when needed I found them polite and informative. Conclusion. Enjoyed my time here and will be coming back. Nothing really negative to say and I stayed for 3 weeks.
Dear Mr.David, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. , we hope you had a great time. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. We sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
Although the hotel is fantastic,with great rooms and staff.l wouldn’t recommend the hotel for a holiday because when I come away I want the choice of either sunbathing at the beach or the hotel pool.sadly the pool at this hotel is positioned where it gets no sun during the day,which means the water is too cold, as it is not heated.the price of drinks at the hotel are also very expensive. Great hotel,let down by a few things.
Dear Sir/Madam, First of all, thank you for sharing your experience with us. I really appreciate the positive comments you made on Grand Palazzo Hotel. In relation to the aspects of your experience that were not up to your expectations, I will be working with the team to address this so that we can continue to improve. Thank you again for the feedback and we do hope to have the opportunity to welcome you back again. Best regards, Pimchanok A. Guest Relations Officer
The room was more spacious than what I expected. Bed was so cozy and washroom was nice. And there are lots of channel you can watch in the room. I don't want to recommend to someone who don't want to stay with loud Asian. There are a lot of Asian in the hotel. You would be annoying in your room sometimes.
Dear Mr. Hanjae, Thank you for your review. We sincerely appreciate your kind comments,, we are very glad that you impress our hotel room, we strive to make each and every guest feel comfortable while staying with us,We hope to welcome you again in the near future. Best regards, Pailin K. Duty Manager
Value for money ”
Well located just off 2nd road, it’s kind of built and caters for large tour groups which is fine as the rooms are fairly well sound proofed and there’s plenty of space. I got a great price off Agoda and on those terms I’d stay again. Easily 4* hotel and one of Pattaya’s newer places
Dear ,Sir/Madam Thank you for sharing your wonderful review with us, we sincerely appreciate your kind comments and for sharing your experience with other travelers. Please come back and see us again as it will be our pleasure to welcome you back. Best Regards, Akanit P. Guest Relations Officer