Grand Palazzo Hotel Pattaya
Grand Palazzo Hotel Pattaya
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9.2
Exceptional

"Good price and location."

Quinton

|

March 20, 2018

Grand Room - Guestroom Grand Palazzo Hotel Pattaya
Grand Room - Guestroom
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Lobby Grand Palazzo Hotel Pattaya
Lobby
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Lobby Grand Palazzo Hotel Pattaya
Lobby
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Interior view Grand Palazzo Hotel Pattaya
Interior view
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See map Grand Palazzo Hotel Pattaya
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Excellent
Location
8.1
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What guests are saying:
very good !!
Fu-Shun from Taiwan
Group
The location is nearby the busy areas, it can easily access. The decoration is quite new and the room is spacious. Highly recommend to other friends and would like to come back again.
TOU from Macau
Family with young children
Good price and location. Great shower. Can hear club music at night
Quinton from United States
Couple
The breakfast was very good but they should consider having also Halal food for Muslims ,especially many arabs from gulf states are visiting pattaya.
Said from Oman
Couple
tv too small
gideon from Israel
Couple

Grand Palazzo Hotel Pattaya

Excellent location
- 330 meters from city center
- What's nearby?
Excellent
From 587 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.4
Recommended by 83% of guests
Value for money8.2
Distance to city center0 km
Location rating8.1
Nearest airportUtapao International Airport (UTP)
Distance to airport31.0 km
83%

would recommend to a friend

Agoda Preferred Property

  • 790 meters to the beach

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Select your room
This property is in high demand!Booked 21 times since yesterday | 41 travelers are looking at this property right now
Family Suite - 2-Bedroom
Family Suite - 2-Bedroom
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  • Room size: 100 m²/1076 ft²
  • Partial sea view
  • 4 single beds
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Grand Room
Grand Room
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  • Room size: 50 m²/538 ft²
  • Partial ocean view
  • 2 semi double beds
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Premium Grand Suite with Terrace
Premium Grand Suite with Terrace
...
  • Room size: 70 m²/753 ft²
  • Partial sea view
  • 2 semi double beds
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Premium Grand Room with Terrace
Premium Grand Room with Terrace
...
  • Room size: 50 m²/538 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Grand Suite
Grand Suite
...
  • Room size: 60 m²/646 ft²
  • Partial sea view
  • 2 semi double beds
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Grand Room - Hot Deal
Grand Room - Hot Deal
...
  • Room size: 50 m²/538 ft²
  • Partial ocean view
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Premium Grand Suite
Premium Grand Suite
...
  • Balcony/terrace
  • Non-smoking
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Premium Grand with Breakfast
Premium Grand with Breakfast
...
  • Balcony/terrace
  • Non-smoking
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Deluxe Double or Twin Room with Balcony
Deluxe Double or Twin Room with Balcony
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 2 double beds
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Superior Twin Room
Superior Twin Room
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 2 double beds
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More about Grand Palazzo Hotel Pattaya

More about Grand Palazzo Hotel Pattaya

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Krua Nha Bann
230 m Thai
Supnay Northern Lanna Cuisine
370 m Thai
Scandinavia Beach Club
790 m Thai
American cuisine
American cuisine
Hard Rock Cafe Pattaya
1.0 km American, Bar, Cafe
bay watch
1.1 km American, Thai
Carl's Jr
1.1 km American, Fast food
Asian cuisine
Asian cuisine
Oishi Ramen
250 m Asian, Japanese, Soups
Bistro Wine & Cafe
510 m Asian, European, Thai
Eden Steak and Burger
510 m Asian, Korean, Steakhouse

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (587)Booking.com Reviews (22)
8.1
/
10
Cleanliness8.4
Facilities7.5
Location8.1
Service8.2
Value for money8.2
Provided by verified guests of Agoda
All languages
All guests (587)
All room types
Showing 294 verified guest comments
12345
2.4
Brian from United Kingdom
Business traveler
Grand Room
Stayed 2 nights in December 2018
This is not a 5 star hotel. Not even a 4 star hotel”
I arrived at the hotel to find the electricity supply so poor that it would not charge my phone. I requested help and got 2 children that probably did not even understand what electricity was. Then nothing Then the services manager came to my room after 3 phone calls. Probably out of his depth. He told me a story that made me decide to leave the hotel the next day even after I had paid for 2 days. The owner bought the hotel 2 years ago. He has no manager in the hotel and there is no one to respond to guest complaints. The owner lives from Chinese tour groups booking in to the hotel. He says he has had so many problems with the Chinese calling them dirty in the rooms and saying they misuse the electricity supply in the rooms causing lots of problems with bad Chinese equipment. So low rated fuses have been used to protect against Chinese misuse. I am appalled at this denigration of Chinese people so am leaving the hotel as soon as possible. It is not correct to speak badly of them.
Reviewed December 13, 2018
6.8
Good
Kitrawee from Thailand
Group
Grand Suite
Stayed 1 night in December 2018
Good location”
New and spacious hotel. The front of the hotel is 7-Eleven, near the Central Marina, Differ Pub and Bone.
Reviewed December 17, 2018
8.0
Excellent
SIUWAI from Hong Kong
Group
Grand Room
Stayed 2 nights in October 2018
Good price and convenience ”
The hotel has shuttle to the beach when you request, it's very good arrangement for the guess. There has a new shopping mall opened nearby, which is walking distance 10 mins to the mall, very good location for shopping, eating, massage.....
Reviewed October 23, 2018
Dear Sir/Madam, Thank you for sharing your wonderful review with us, we sincerely appreciate your kind comments and for sharing your experience with other travelers. Please come back and see us again as it will be our pleasure to welcome you back. Respectfully, Pimchanok A. (Mo) Guest Relations Officer
Responded October 27, 2018
Grand Palazzo Hotel Pattaya
8.8
Excellent
orapan from Thailand
Family with teens
Family Suite - 2-Bedroom
Stayed 2 nights in October 2018
Spacious room and Good location”
The two-bedroom suite is perfect for a family with children. The rooms are huge, clean, and in a very good condition. The location is next to Central Department Store - Festival Pattaya. So convinience!!
Reviewed October 16, 2018
Dear K.Orapan, Thank you for sharing your wonderful review with us, we sincerely appreciate your kind comments and for sharing your experience with other travelers. We are happy to hear that you enjoy with our hotel room and location. Please come back and see us again as it will be our pleasure to welcome you back. Respectfully, Pimchanok A. (Mo) Guest Relations Officer
Responded October 21, 2018
Grand Palazzo Hotel Pattaya
5.6
Amnon from Israel
Family with teens
Grand Room
Stayed 2 nights in December 2018
Old hotel, a bit too grey. Overrated. Friendly staff.”
This is an old hotel which was renovated in most but not all parts of it. I can't put my finger on what's missing or different but it seemed to me like a big, old and concrete  building from the communist era in one of the ex-communist countries. Staff was usually helpful. Room The room was bigger than usual. The hotel publicised its size as 50 sqm. I tried to evaluate its size and it doesn't seem more than 38-40 sqm. There were no paintings on the walls, curtains were dark brown. Wood furniture seemed to be old and of a very simple  (cheap) type. The beds' mattresses seemed a bit old but did the job. Noises At approximately midnight to 1 AM loud music and very strong drumming playing from one of the clubs in the street. It prevented us to fall asleep. It lasted at least until 2 AM. The following morning they switched us to another room on the other side of the hotel but at night almost the same loud noise came back. Partial review- Agoda limited the length to 1000 characters only.
Reviewed December 12, 2018
8.8
Excellent
Tony from Thailand
Couple
Grand Room
Stayed 2 nights in July 2018
Great staff”
The check in process was excellent, straight forward and quick, with excellent reception staff who spoke good English. I booked the hotel as a birthday treat for myself and partner, as it's location was close to the bars we wished to frequent. The hotel staff confirmed that smoking was not permitted in the room, including the balcony, not a problem fir me, but a bit over the top fir my partner who is a smoker. The hotel is just 18 months old, I had seen it being built, and whilst the common areas are all in excellent order, I was disappointed with a number of items in our room. 1 Grouting to the floor tiles in bedroom and bathroom already missing. 2 Grouting has already been replaced in the shower area, and does not match. 3 Dressing gowns are supplied, but no hook in the bathroom. 4 No spare toilet tissue. 5 The position of the electric socket for tea/coffee making means that the kettle boils against the black side of the wardrobe, which is already discoloured. Positioning to the right side would have allowed the kettle to boil against a clear glass partion. 6 There are 2 power sockets in the room, both on the small desk area. Adequate, but no socket by the bedside cabinets means that your phone is not accessible without getting out of bed. This really should have been thought about in the design faze. 7 Scuffs on the walls, and chips to the edges of the room furniture after just 18 months occupancy does not bode well for longevity. In summary, the staff are excellent, but the room does not live up to it's 5 Star rating.
Reviewed July 08, 2018
Dear, Thank you for sharing your 5 star review with us and other travelers, we sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Respectfully, Lalana Guest Relations Officer
Responded July 14, 2018
Grand Palazzo Hotel Pattaya
9.6
Exceptional
Said from Oman
Couple
Grand Room
Stayed 3 nights in November 2018
Exceptional”
Is nice hotel this my third time staying ,I like everything.
Reviewed December 02, 2018
8.0
Excellent
Mohamed from United Arab Emirates
Solo traveler
Grand Room
Stayed 2 nights in November 2018
Friendly and supportive staff”
Nice hotel and very friendly staff.. fulfilled all my need.. will visit again soon..:)
Reviewed December 01, 2018
2.0
Khac
Couple
Grand Room
Stayed 2 nights in November 2018
Poor service”
- Slow check in - Room is too big and furnitures are cheap -2 stars standard -staff attitude is so so so Bad, check in for 20 mins and I don’t want to talk to them again - poor English!!! - Room is dirty if you see under sun light Waste of money!
Reviewed November 17, 2018
7.2
Very good
Boon from Singapore
Family with young children
Premium Grand Room with Terrace
Stayed 1 night in October 2018
unsatisfactory room stay ”
On ground staffs are friendly and helpful, however the room wasn't as good as i expected. Firstly at 1st check in room that i have, though it was clean and big but the toilet sliding door was spoil and looks like its nearly going to fall on us. We then spent nearly 2 hours waiting to have it fixed temporary and still the toilet door cant be locked. Then we found out the toilet sink was clogged then we decided to change for another room but unfortunately we still face problem at the other room where the toilet shower switching button was spoil and the bathroom accessories was incomplete. Though we have make complain to the receptionist on our issues but the best they can offer us is to change the rooms and nothing more such as complimentary voucher or even free upgrade where many other 4-5 stars hotels does. If i would have stayed in a 3 stars hotel then i wont have any complain but this is a five stars hotel and i am expecting something much more better than this.
Reviewed October 29, 2018
3.2
antony from United Kingdom
Family with young children
Family Suite - 2-Bedroom
Stayed 3 nights in October 2018
I will never go back. dirty. rude. 1 star at best”
It's not a 5 star in any way. the finishing are terrible, hotel is empty and dirty, cheap tacky furniture. the receptionist swore at me when i asked if he could match agoda prices and 4 security guards stood behind me in a threatening manor so we immediately checked out wasting 2 pre booked nights. no manager was available to complain to
Reviewed October 16, 2018
6.0
Eric from Hong Kong
Solo traveler
Grand Room
Stayed 1 night in September 2018
Bare minimal furnishings with grand exteriors”
Hotel has a grand exterior and it looks new. But the lobby and the guest rooms are minimally decorated. No table lamps, no fridge, and has only 3 electrical outlets in the whole room. Rooms are big and it makes the sparse furnishings look even more odd. Hallways are so dim It’s almost pitch black except from the pin spots mounted on ceiling. Restaurant lunch buffet has mostly Chinese food. Odd for a place with an Italian name. Friendly staff but Can’t recommend overall.
Reviewed September 29, 2018
Dear Eric, Thank you for choosing stay with us here at Grand Palazzo hotel. We do apologize for the inconvenience you have experienced during your stay. Please be informed that the fridge is under the beverage bar. However, your comments will be shared with related teams for any necessary improvements. We hope to have the opportunity to welcome you back again the future. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
Responded October 12, 2018
Grand Palazzo Hotel Pattaya
10.0
Exceptional
DAVID from United Kingdom
Solo traveler
Grand Room
Stayed 12 nights in May 2018
Another great stay”
Second time I have stayed here and I can not fault it. Rooms are big, bed is large and comfortable, shower is good, Wi-Fi reliable and quick. Staff are friendly and polite. I will be coming back at Christmas for sure.
Reviewed May 25, 2018
Dear Mr. David, Thank you for sharing your 5 star review with us, we sincerely appreciate your compliments and we look forward to welcoming you back to Grand Palazzo hotel on Christmas. Best Regards, Lalana Guest Relations Officer
Responded June 10, 2018
Grand Palazzo Hotel Pattaya
9.6
Exceptional
Peter from United Kingdom
Solo traveler
Grand Room
Stayed 8 nights in May 2018
Simply fantastic”
This was easily the best hotel I have ever stayed in anywhere. It provided the comfort and service of a luxury hotel at a bargain rate. I am told it opened only 18 months ago and it seemed to have very low occupancy during my stay. It will take time to build a reputation but I am sure it will succeed. My room was lovely with a huge, comfortable bed that ensured deep sleep. All the fittings were top notch, particularly the power shower. The staff were friendly and very efficient. The hotel is located slightly away from the action but its tuk-tuk is always available to take you down to Beach Road. I will definitely return to the Grand Palazzo.
Reviewed May 21, 2018
Dear Mr.Peter, Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We happy to hear that you enjoy with our hotel service. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Pimchanok A. (Mo) Guest Relations Officer
Responded October 21, 2018
Grand Palazzo Hotel Pattaya
10.0
Exceptional
DAVID from United Kingdom
Solo traveler
Grand Room
Stayed 21 nights in December 2017
Five star experience”
Check in. Fast and efficient. Bell boy was informative when showing the room. Room. Excellent. Massive comfortable bed. Great shower with choice of functions. WiFi reliable and fast. Work desk and upholstered chair. Upholstered reading chair and foot rest. Nice sized balcony with table and chairs. Large tv with a good choice of channels. Bathrobes and slippers supplied daily. Facilities. Pool is cold at this time of year and does not get any sun after 11am. Pool will warm up as the summer gets going though. I swam daily but it was a shock to the system at first. Gym has 2 treadmills, 2 cross trainers and 2 bikes. It has free weight dumbbells up-to and including a pair of 20kg dumbbells and a multi use resistance machine. Lots of space in the gym for yoga / stretching. Staff. Not had much to do with the staff but when needed I found them polite and informative. Conclusion. Enjoyed my time here and will be coming back. Nothing really negative to say and I stayed for 3 weeks.
Reviewed January 09, 2018
Dear Mr.David, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. , we hope you had a great time. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. We sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
Responded October 21, 2018
Grand Palazzo Hotel Pattaya
5.6
Ravi from India
Family with young children
Premium Grand Room with Terrace
Stayed 1 night in November 2018
Horrible room for a 5 star hotel”
I had paid for a nice decot room....but found out the room was horrible......The furniture was like ages old.....As soon as i entered the room i felt so disappointed.......The property is good like the entrance is amazing and the lobby could be compared to a 5 star hotel.....Breakfast was ok with no options for vegan food.....but there was one staff very soft spoken and co operative who arranged quickly the desired vegan food i wanted for my kids....The only thing i liked.
Reviewed November 27, 2018
3.6
Boonsong from Thailand
Family with teens
Grand Room
Stayed 1 night in September 2018
Acceptable”
In first they gave a messy room the bottle water already open with a dirty bathroom. After told they change the room. The air conditioner turn off every hour. Night club is very noisy even the room in the 10th floor.
Reviewed September 16, 2018
Dear Boonsong, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We hope you will give us another opportunity to regain your trust the next time you are in the area. Respectfully, Kamolthida P. Guest Relations Officer
Responded October 08, 2018
Grand Palazzo Hotel Pattaya
6.8
Good
PATTHAWEE from Thailand
Group
Premium Grand Room with Terrace
Stayed 1 night in August 2018
Less than the quality of 5-star hotel!”
I expect more from this 5-star hotel. To me and and my friends, the room accommodate less for some details: for instance, only 2 sockets!, the towels, the tissue. Apart from these, I think the hotel is quite new and easy to access.
Reviewed August 20, 2018
Dear , First of all, thank you for stay with us while in Pattaya and sharing your experience with us. In relation to the aspects of your experience that were not up to your expectations, I will be working with the team to address this so that we can continue to improve. Thank you again for the feedback and we do hope to have the opportunity to welcome you back again. Best regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
Responded October 14, 2018
Grand Palazzo Hotel Pattaya
8.0
Excellent
TAKASHI from Japan
Business traveler
Premium Grand Suite with Terrace
Stayed 2 nights in August 2018
High cost performances”
Here has good service. Specialy, the buffe of morning is very nice. A lot of food, large space, And clean room. Location is not near from Pattaya beach. So, If you want to access to their, You have to use Taxi or any service. Totaly, This hotel is very good.
Reviewed August 13, 2018
Dear Takashi, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our breakfast. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. And now we have a shuttle bus to take you to the beach for free. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer
Responded October 14, 2018
Grand Palazzo Hotel Pattaya
2.8
Luke from Australia
Group
Grand Room
Stayed 3 nights in July 2018
noise Chinese.terrible breakfast not 5 stars ”
definitely will never stay here again its setup for bus after bus loads of Chinese they pull up all day. no smoking in rooms but the Chinese did it and i called the hotel management they did nothing no $3000 fine the only place in the hotel to smoke in by the pool haha full of kids (that would be nice for them)its definitely not 5 stars i have stayed in some 3 stars that are better and half the price. location in the middle of nowhere . breakfast was terrible all the food is catered for Chinese and costs $400 pp rip off rooms are big but empty. and the rooms are very noisey you here everything people talking walking and night clubs but i will say the beds are very comfortable and got about 20 English tv stations out of 100 prices are in thai baht and the WiFi is terrible it drops out all the time
Reviewed July 28, 2018
Dear Mr.Luke, Thank you very much for your feedback and sorry to hear you did not enjoyed our hotel. We shared comments with our entire staff and we still hope you would give us another chance to make it right to you in the future. Best Regards, Pimchanok A. (Mo) Guest Relations Officer
Responded October 21, 2018
Grand Palazzo Hotel Pattaya
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