The staff...”

We were put to smoking room as we reach early & after that we were request to change room, the staff was not helpful to check whether is there any room available until we make almost 5 calls then they went to check....

Above average”

Room bathtub no stopper use a plug can't remove it until use brute force. Have to call twice to get extra bed which is already in the package. Have to call twice to get fix the bathtub issue. Poor lighting in room 2003. Can't read the newspaper. TV was rather old when advertised on agoda as newly renovated. Bathroom no place to hang big wet long towel. Buffet breakfast twice found houseful flyng around. Standard has dropped.

Value for money”

The hotel is a great place to stay. Rooms are renovated, and are actually quite large and clean. Breakfast is also good. Have stayed here twice in the past few months. Location is literally a 5 minute walk to KSL and Plaza Pelangi (just down the road in separate directions)

what happened to our refund ”

we stayed there in April and it was freaking hot as there’s no water supply around that area at that time and therefore the aircond couldn’t function . we booked for 2 nights but only managed to stay for a night as the first night we reached the hotel quite late at around 10.30 pm . the next day we checked out and was told that we could get a refund for the second night stay . please respond asap .

Doesn't feel clean and staff is not helpful”

We ordered a room and clearly stated in the remarks that we want a queen size bed. However when we checked in we were offered a room with 2 single beds and told by the staff that no room with queen size bed was avaliable. Then what is the meaning of reaervation？ Besides, there was other's hair on our bed and it made us feel itchy after sleeping on that bed.

Cozy Hotel and Pool”

Great pool view , nice gym. Normal buffet breakfast.

Good Place”

We stayed for 1 night and I can say that we really enjoyed staying here and very convenient. Thank you, until next time.

Nice and clean hotel ”

Good services, nice and clean hotel Will stay here again for our next trip

Good”

Value for money hotel, breakfast could be improved. Located near KSL Mall

Good”

Value for money hotel, breakfast could be improved. Located near KSL Mall

Value for money”

Convenient location, 5 mins walk to KSL and behind the hotel is the rustic hawker centre. Staff are friendly and helpful, highly recommend.

Excellent”

Overall room cosy and comfortable . However, checking in process is very slow. We enjoyed my stay and will come here again :)

No hot water till night time”

No hot water till night time

Exceptional”

Front desk staff was very nice and helpful. Excellent breakfast buffet spread with a good variety of dishes

Disappointing this time round”

I think probably is because I was given a old room before renovation, the heater is not working well as the water is not hot at all. And in the middle of the night, the ceiling started to leak badly just above the WC, so is like hard to go toilet also. =(

value for money”

It was worth the time and money for having a comfy , satisfying stay in this hotel. Staff were friendly and accommodating. We had nice room service massage during our stay, its convenient to go around JB. Will definitely recommend to friends and family visiting JB.

Grand paragon not worth the price !”

The room was not as spacious it should be , the only thing I love was the mirror and shampoo. It’s not as convenient as KSL hotel plus the price is slightly higher then KSL hotel. Won’t be coming back

Quiet and good place for short stay”

The breakfast spread was good! The rooms were large . The staff were friendly. The toilet was clean.

Worst Hotel Room.”

The room gives you that creepy vibe. Definitely didn't feel cosy at all. There's no slippers in the room. I won't recommend/ return to this place ever. It just looks old and dodgy.

Good Kids Friendly Resorts Hotel”

Had a good stay in Starlodge, the staff are very accomodating and helpful, especially Mr. Ahmad Za'im and Mr. Abdul Afiq. Both of them are very friendly and patiently answer me on all the query i asked. 5 star service for them. As for room, it is quite comfortable and spacious, had a 2 nights stay there I'd say its worth for every sens of money we paid. Distance wise it is quite far from Bandar Seri Begawan, however there are two way shuttle provided around 4 trip a day, approach the reception for more information, the receptionist are willing to help. Thank you starlodge for the great stay!