Grand Park City Hall Hotel

Best quality room, great location and good staff

Staff should check or avoid putting guests in rooms that is right next to the constant drilling and hammering area, when there is a less noisy area on the other side of the hotel. Guests shouldn't have to ask to be moved or not able to rest in their room for most of the day. Can be improved. Other services of the hotel are good.

We knew upon booking that renovation was still progressing. But what we did not expect was that renovation area was done vertically rather than horizontally, which means when usually the floor opened for guests would be free of construction and vice versa for health reason, in this case, half floor are under construction and half are used for guests staying. While other review was true that noise was little, but the dust is heavy and especially the air in the hallway is heavily polluted. We have to pass by construction area on the way from elevator to our room and vice versa. I would think this is not safe from health hazard perspective. Housekeeping standard is not good, and we have to make complain to receptionist before it is rectified. We would be expecting hotel management to set the cleaning standard even without needing us to make complain. Floor area in the room are always dirty. The next morning after our second night (out of 4 nights), the shower box ceiling cracked along the shower box curtain panel and the light bulb dock fell to the floor. We were expecting the housekeeping to notice without us reporting as it would be visually very obvious. Nevertheless only the light bulb dock was put back in place but none was done on the ceiling crack (not even a notification to us). As we came back to hotel late at night, we could only report to the receptionist on the next morning. When we returned to hotel for our final night stay, at 8pm tired from USS trip, we had a letter offering to move to another room if we wished to, as the ceiling would require major fixing. We decided it was too late for that so we just put up another night with the big crack ceiling and fingers crossed the ceiling would not fall down while we were in shower. We also had to keep the shower curtain down for the entire 2 days due to that. Would be a nice hotel to stay once they are done with all the construction though. In the meantime, management should step up with the housekeeping

We were very satisfied with the location. Only 10 mins walk to the City Hall MRT and bus stops. Easily accessed from Changi Airport and the location is very near to major attractions except the zoos. Cleanliness was so-so as we discovered dusts in our drinking glasses. Loved the amenities. Did not try the facilities as the swimming pool was still renovated. But overall had a very nice stay.

The hotel has a great location, close to trains, Marina Bay and the river. Staff were fantastic, very friendly and helpful. The hotel is still under going renovations. OK if you are out and about as we were. Great eatery around the corner on Hill St, Sidewalk Food. Very cheap and good food. Great breakfast.

Great location - bout 5mins walk to city hall mrt Great service - receptionist (flora) was helpful & friendly and check in was hassle free (although I had to wait for my room to be ready as I checked in early). There was cake and card as well since it was my birthday week. Room service was also very prompt and concierge helped me post a package :) Pleasant room - modern and completely new! The night light was useful n just dim enough :) There are blinds in the bathroom if you don’t prefer the see-thru experience. Water pressure could be bit better though and there should b more hooks in the bathroom. Yummy breakfast - our complimentary brekkie included an ala carte item plus the buffet spread which has a good variety for breakfast. It was warm n tasty. Drinks even included a range of healthy smoothies n also mocha! Much better than the usual coffee/tea/orange juice in other hotels. Facilities - gym looks great but I didn’t use it. Pool was under renovation.

city hall area is the most convenient area in sg and this hotel is very near the mrt station, less than 5 min walk. underground access to many malls, so no need to worries to find something to eat and shop. near bus stops too. Excellent services, they start to assist from the front gate to the room. thanks to Ms Flora for the informative and helpful service during the check-in, she managed to provide my requests; big bed and late check-out until 2.30pm. the room was spacious, bathroom with blinds even thou in the pic shows see-thru glass. a little bit down side for me was the shower, the water doesnt spray strong enough for me. a little bit understaff during breakfast, appreciate the efforts of the guy staff thou (sorry i forgot his name), however he needs help to avoids many mistakes. Not much of the variety of the food but i'm ok with it. definitely gonna stay here again next time, want to see the finishing renovation.

Very bad cleanliness, dusty and housekeeping service really bad!. No complimentary items, the second day before I checked out such as toilet paper, complimentary drinks, towels, bathrobes and more!. This is horrible and should not be happening at a 5-star hotel. sincerely, Muhammad Haiqal Daniel Bin Hiroshi Nakagawa, Shamilla Shariff's son

Enjoyed my stay, would have preferred having another mobile controller for the lights instead of using my phone.

I stayed for one night for my layover. Good location less than 20 dollar to get to the airport. Friendly staff and clean room

Should come back after renovation is done

the hospitality of staff is excellent, we stay at kingsize bed room which is located near project site and the Front desk officer tell us about the condition and offer us to move to other room since the hotel undergoing major renovation. overall this is a nice hotel to stay

Location was great. Hotel under going major renovation which we were unaware of until we arrived but as it was a Saturday after working hours it was ok. We only stayed a night. Rooms are all high tech as it is a smart hotel. Only issue is the toilet blinds does not close all gaps so just be cautious about this if you are sharing a room with associates.

Good hotel, excellent staffs but its under-renovation dissatisfied me a bit

The only downside is that the hotel is currently undergoing renovation and there is no swimming pool. The interior of the hotel was classy.

good furnishing

Mikaela and Jill from the reception were very attentive. They were very polite and able to attend to all my needs. Mikaela walked us through the new application; Jill checked in with us and asked for feedback. As for the service crew at the restaurant, Roy and Jasmine were very friendly which brighten our day. Overall, we had a great stay at the newly renovated hotel. Keep up the good work!

Hotel location is amazing, staff friendly and rooms are well equipped and clean. Hotel under going major renovation so do expect some noise throughout the day. But works stopped at night and weekends. Gym is interim so it’s small but sufficient, no swimming pool on site yet but they do provide shuttle to their sister hotels if you want to use the pool. Guest rooms are newly renovated and modern. Overall, would recommend if you don’t mind small setbacks. Once renovation completed, will be amazing.

Although the hotel is partially under renovation, the staff and management was able to manage it well and make the guests feel comfortable and at ease. Service was excellent from the moment we checked in until we checked out. The room was spacious, clean and interesting with all the high tech installations. I don’t want to spoil the fun, try it for yourself and stay at grand part city hall hotel to experience and soak up the great service and atmosphere!

Very hightech hotel that it become so uncomfortable to stay.