Exceptional”

The wonderful service started when we arrived at 10am, and Francisca at registration was able to get a room for us immediately. She was aware of how tired the children were. She went above and beyond her to help us settle into a beautiful 9th floor room. The breakfast buffet had a variety of Chinese, American and European delicacies, along with espresso and cappuccino to help with the jet lag. Loved the view of the National Archives of Singapore and the pool on the fourth floor. Easy walk to the Singapore river restaurants and Chinatown. The ability to adjust room lighting, temperature and request room services on the hotel app was an added bonus. I would definitely stay at Grand Park City Hall on my next trip to Singapore.

Excellent Hotel”

We have stayed at Grand Park City Hall a number of times. We noticed that their services have improved significantly compared to when it first reopened after the renovation. We found the service excellent. The hotel was aesthetically beautiful. The location was convenient. There were a lot of great restaurants, especially the newly managed restaurants by Kempinski at the Capitol. The hotel was near the museums and concert hall. It was within walking distance to the exciting ClarkQ area. The MRT was within walking distance as well. The hotel is a perfect location to explore Singapore and a wonderful place to relax after a long day. We highly recommend it.

Great stay at Grand Park City Hall Hotel - Best Location for Singapore 7 days”

Had a great stay in room 526 at Grand Park City Hall Hotel. Room was exactly like photos, the tech features were pretty cool and location was amazing! We were so happy we stayed in the location we did, so close to everything we did (Chinatown, Clarke Quay, Sentosa (taxi), Merlion Statue/Fountain park, National Art Gallery, Gardens by the Bay (taxi). There is also this really cool church sort of across the road.. its so pretty and a spectacular sight at night. Hotel was so close to all the really nice shopping malls, Funan shopping mall across the road, Raffles City shopping mall which connects to Marina Square, SunTec City and Millennial Walk from underground only 2 min walk away. In terms of the hotel, overall we had a really good experience. we didn't have to put down a security deposit, which was great for budgeting whilst on holiday. Concierge was friendly and always greeted us with a smile, although recommendations of local places (beauty) around the hotel wouldve been handy.

Great experience! ”

My Husband and I had such a great experience of staying in this hotel for the first time. As this is actually a birthday getaway, the hotel was really cooperative by giving us complimentary birthday cake and even better, they upgraded our room from deluxe to the club premier ! I couldn’t thank you guys enough, and surely would come back ! Both of us really love the modern room interior, the hospitality, the swimming pool facility, All was close to perfect, Only one thing that upset us is your tv connection, as we like to watch Youtube channel from the tv, your connection was really poor and kept disconnecting. But all in all It’s really a great pleasure to stay in Grand Park City Hall that I’d love to recommend to all my friends and family ! Thank you so much !

The service was above and beyond. Thank you so much.”

From start to finish, the rooms were amazing, the process was efficient and the service and personality of the staff was impeccable. I was so impressed already prior to even checking out but it was what happened after that I was really grateful for. I had forgotten my luggage inside the cab that I had taken from the hotel and only when I realized it a good 30mins later did I start to panic. I called the hotel and within minutes, they had pulled up CCTV, found the car plate, called up the taxi company, found the driver and coordinated directly with them to get back my luggage within 10minutes. I didn't have a local number so the concierge initiated everything and even called up just to check in and make sure I was okay. I can't thank you enough, Grand Park City Hall!! Your team is amazing. A million stars to you.

Great hotel in an excellent location! ”

Had a great stay for 4 nights at Grand Park City Hall Hotel - it is newly renovated in a modern style and has nicely appointed, quite spacious rooms. The staff were very attentive, particularly the reception staff with the only slight negative is that the restaurant where the breakfast is served was rather small for the number of guests and the staff there run off their feet. However, would definitely stay here again.

Luxury and Comfort”

This was our 1st time to Singapore. Grand Park City Hall was luxurious and very comfortable. Staff beautiful and amenities 1st class. Hotel was central to all transport and you can walk everywhere. Highly recommend in every regard

Exceptional”

The hotel is just a few meters to City Hall Station so it is convenient to go around from there. Staff were all friendly and helpful. I requested for a small cake to celebrate my daughter's birthday and yes they provided not one but two; the one I requested in the morning and another surprise when we got back to the hotel in the evening. Given hotel prices in Singapore, believe this is good value for money.

Outstanding service ”

Thank you Grand Park City Hall for always taking the extra mile in making our special occasion full with surprises. Would like to thank the receptionist for your kind assistance( malay guy with spec) and also Chef Judy from the Club Lounge for making our breakfast meal special and enjoyable!

Travelling with family”

Had a hectic flight with young kids, but the moment i reached the hotel, it was like heaven. Our luggage were taken immediately and we had a quick checkin. Tiffany kindly accepts to upgrade us to a room having bathtub. Having a bathtub in the room was one of my priorities for this travel. Thanks Tiffany. The room has a very nice decor and everything was digitalized. If you are not tech savvy, they will help you understand the digital device. Smart TV connected to internet, with youtube. Bed was too comfortable and kids do not want to wake up. The swimming pool was awesome and i can say all the staff are very helpful and wonderful Grand Park has an app, you can use it to message the staff of any queries during your stay. I was very impressed with the prompt reply and service. I wrote a message, sent and within 2 mins i heard the door bell. Wow Service. +5 stars hotel

Incredible hotel”

Great CBD location; convenience store 50 meters away to get drinks; short walk to Clarke Quay, Raffles City and City Hall MRT station. Hotel app for controlling room is very nice. USB ports bedside for smartphone charging. Modern bathrooms. Won’t look at any other hotel when going to Singapore.

Exceptional”

Hotel is nice & clean! The location is very good as well, it’s in the city area but not too crowded! Near city hall mrt & many buses to other parts of the city area too! Would book this hotel again when there is a better deal! Didn’t go to the pool as it was raining during my stay there but the pool is nice!

Well refurbished but bad service”

The hotel is located very conveniently within walking distance to City Hall mrt station and other tourist attractions within the vicinity. It was recently refurbished, which was tasteful and the furnishing were new and very clean. It was a comfortable stay, save for the poor service which is elaborated below. It was a staycation to celebrate my partner's birthday so when I was booking the stay, I requested for the hotel to decorate the room (if possible) as well as to give us a high floor. Whilst I knew that these were subject to availability during check in, it was disappointing to note that they gave us a room on the fifth floor (the second lowest floor for guest rooms) and did not decorate the room (I had expected better but I guess not). The Indian lady who checked us in was very cold, aloof and did not bother to wish my partner happy birthday despite it being his actual birthday and she sighting his identity card. We have stayed at other hotels of comparable room rates previously and this is the first time that we encountered such a startlingly cold welcome. We had breakfast at level 4 the next day and it was slightly chaotic at the counter where we registered / gave our room numbers. The staff recording the guests' room numbers was barking at us to wait for our turns (we were). When my partner and I ordered a smoothie each, it was delivered to the table beside ours instead. The eggs were bad to say the least. Nevertheless, the buffet spread had a decent variety and was replenished often. Would not mind staying here again if we do not have to interact with the staff here.

Excellent once room mix-up was sorted ”

Lovely clean, stylish rooms. However, when I searched for a hotel in Singapore for two adults and two children through agoda, it suggested that the room I selected would accommodate us. In the photo it looked as if there would be two doubles, or at least two singles plus sofa bed. On arrival to our room there were only two single beds! The hotel staff kindly upgraded us to a room with a double bed and a sofa bed.

It is kind to Japanese people.”

Book with 4 days and 5 nights. Arrived at Changi Airport on Saturday night. Check-in took place at 2pm on Sunday. The rooms are clean and you can check in and check out 24 hours a day. 100SD is required for 4 nights. The card is not good. I didn't have SD, so it supported me in Japanese yen. The deposit will be returned at checkout. Even if you go home late at night, the safety elevator can only be used with the room key. The room can be cleaned daily. Draining the shower room was difficult. Includes breakfast. All the breakfast was delicious and the buffet is enough, but besides that, coffee tea, egg dishes and noodle dishes are ordered. You can also call a taxi by car. The taxi fare to the airport was a little higher at 40SD on the morning of returning home, but it was very kind to stop at the JAL reception counter. The total number of guests was half of Europeans and Chinese, and there were few Japanese. Seven-Eleven and City Hall stations and bus stops are nearby. It is a convenient place for sightseeing. I want to stay next time. Thank you very much.

Comfortable and nice to stay”

It is very convinient to use MRT city hall station. Just 5 minutes walk. The hotel staffs including a Korean staff are very nice and generous to us. Room is smaller than my expectation, but it is very clean and new to stay.

You won't regret it”

I think I must have left countless reviews for this hotel. So here for the 102nd time: Very clean, modern, and high tech. Great design, newly renovated. Excellent location with plenty of good food nearby. Everything just works perfectly. I travel to Singapore quite often, and I always choose this hotel now. The staffs know me quite well already.

Great stay, always my favourite hotel”

I think I must have left countless reviews for this hotel. So here for the 100th time: Very clean, modern, and high tech. Great design, newly renovated. Excellent location with plenty of good food nearby. Everything just works perfectly. I travel to Singapore quite often, and I always choose this hotel now. The staffs know me quite well already.

Excellent Excellent Excellent!”

I think I must have left countless reviews for this hotel. So here for the 101st time: Very clean, modern, and high tech. Great design, newly renovated. Excellent location with plenty of good food nearby. Everything just works perfectly. I travel to Singapore quite often, and I always choose this hotel now. The staffs know me quite well already.

Fabulous”

Rooms were very clean, spacious, nice design and delicious breakfast. 5 Minutes to city hall MRT station, a lot of mall nearby. I had such a good experience with this hotel, definately will come back again