Excellent 8.1
Based on 6832 reviews

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Excellent



based on 6832 reviews
  • Cleanliness 8.3
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.5
  • Food/Dining 7.3
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sunee from Thailand
Groups
Deluxe With Extra Benefits
Stayed one night in September 2016
good
good
Reviewed September 19, 2016
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WAN from Malaysia
Business travelers
Deluxe Hot Deal
Stayed one night in September 2016
Good location
Easy to access the shopping centre
Reviewed September 18, 2016
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Fook from Singapore
Business travelers
Deluxe With Extra Benefits
Stayed 4 nights in September 2016
Meets my needs.
Only breakfast needs to be a little more creatives.
Reviewed September 18, 2016
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THUY from Vietnam
Families with young children
Premier With Extra Benefits
Stayed 7 nights in August 2016
Beyond expectation
The hotel location is supper ideal,the hotel staff is very helpful and friendly. Will stay again for sure. Great value of momey. Thumb up
Reviewed September 18, 2016
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Yin from Brunei Darussalam
Solo travelers
Deluxe With Extra Benefits
Stayed 2 nights in June 2016
Excellent location, new facilities
Excellent location for Orchard room, provide the use of local mobile phone....
Reviewed September 18, 2016
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Su from Malaysia
Business travelers
Deluxe With Extra Benefits
Stayed 2 nights in September 2016
Location
Very good place for great shops and food
Reviewed September 17, 2016
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EMIKO from Japan
Solo travelers
Deluxe With Extra Benefits
Stayed 3 nights in September 2016
very bad
When I first arrived there anticipating to relax in the room watching my favorite channels, after a long trip, many TV channels did not show due to some problems and they finally fixed them next day afternoon. I had to give up watching TV because none of the channels I was interested in worked. The hair dryer almost caught on fire since it was too old and had a crack. They sent me a staff a couple of hours after I called, I had to wait with my hair wet and this angry technician came in to try to fix it to find out it was not possible. I waited again and I finally gave up and told the reception to do it the next day and then they finally brought a replacement. I wanted to take a bath and after taking a shower as I tried to fill the bathtub I realized the stopper was missing. So I gave up taking a bath and I called had to call the staff again!! the 3rd time!!!! And this Indian technician was so rude, as soon as I opened the door, he shouted at me, "if you have the silent switch on, I can not come in !!!!! why....xooxox" and he asked me, what do you wanted fixed!!!!??? Well I did not know that I was not supposed to turn off the sign but still, why should I be shouted at? when I am the one who's been going through such horrible experience of having to call the reception, waiting around, getting things that are broken that should have been totally working in good conditions every single night, 3 nights in a row??? Never again, I became depressed, sad, and scared especially after getting such unpleasant rude attitude. I've come to Singapore over 10times and stayed at over 7 other hotels with price ranges from lower to the same as this hotel but I had never had to call and ask something to be fixed. There's a serious management issue at this hotel.
Reviewed September 17, 2016
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Sataporn from Thailand
Families with older children
Deluxe With Extra Benefits
Stayed 2 nights in April 2016
good location in orchard
good location in orchard
Reviewed September 16, 2016
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Jason from Malaysia
Couples
Deluxe With Extra Benefits
Stayed one night in September 2014
great stay
everything is good except for the sound coming from the large TV. if u don't mind the white noise
Reviewed September 16, 2016
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Devia from Indonesia
Groups
Premier With Extra Benefits
Stayed 4 nights in August 2016
Bad service
Our room was downgraded without notice when we requested for a room with disabled facility. The bathroom was flooded upon usage due to the positioning of the tiles, thus we requested for a room change and found out that our room has been downgraded. Bad service, won't be back here anymore.
Reviewed September 15, 2016
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