Grand Park Otaru Hotel
Grand Park Otaru Hotel
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9.6
Exceptional

"Convenient and enjoyed my stay there!"

Amelia

|

January 2, 2018

Deluxe Mountain View Double Room - Smoking - Guestroom Grand Park Otaru Hotel
Deluxe Mountain View Double Room - Smoking - Guestroom
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Lobby Grand Park Otaru Hotel
Lobby
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Exterior view Grand Park Otaru Hotel
Exterior view
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Bar/lounge Grand Park Otaru Hotel
Bar/lounge
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See map Grand Park Otaru Hotel
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Excellent
Location
8.0
See all 6 photos Grand Park Otaru Hotel
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What guests are saying:
Friendly staff and ready to serve. Room is big for 4 and has a view to the sea.
Chu from Malaysia
Family with teens
Awesome front desk service the moment I stepped in. The location was definitely a plus point. Centralised. And definitely i will book this hotel again if I come to Otaru again. Thank you grand park for the service and friendliness of your employees.
Pearline from Singapore
Family with young children
cozy, big room
lee from Hong Kong
Family with young children
Big and clean room with mountain view. Next to the shopping mall . Good service . Highly recommended !
Siow from Malaysia
Group
love it! big n spacious room will stay again
LEONG from Singapore
Solo traveler
The room is big and clean. Bed is very comfy. Next to the hotel is a shopping mall. Daiso is also walking distance.
Voon from Malaysia
Couple
good price. big room. near train station and kiroro ski.
piyawat from Thailand
Family with young children
The hotel is clean and spacious! The room view was ocean facing and we really love it! The only draw back is that there isn’t much nice food option nearby and it’s hard to grab a taxi there.
Trixie from Singapore
Group
Nice hotel stay with nice breakfast.
Phoon from Singapore
Family with young children
This is the place to stop over on the way to Kiroro. Bus stop right outside. Supermarket in complex. Nice large room with a view.
robert from Australia
Couple

Grand Park Otaru Hotel

Excellent location
- 2.32 kilometers from city center
Excellent
From 2131 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.7
Recommended by 93% of guests
Value for money8.3
Location rating8.0
Nearest airportSapporo Okadama Airport (OKD)
Distance to airport30.1 km
  • 490 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Bar

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 81 times this week | 10 travelers are looking at this property right now
Two Connecting Room
Two Connecting Room
...
  • Room size: 64 m²/689 ft²
  • Ocean view
  • 2 semi double beds & 2 semi...
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Bay Suite
Bay Suite
...
  • Room size: 64 m²/689 ft²
  • Ocean view
  • 2 semi double beds or 1 kin...
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Deluxe Ocean View Double Room - Smoking
Deluxe Ocean View Double Room - Smoking
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
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Deluxe Room with Ocean View
Deluxe Room with Ocean View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
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Deluxe Double Room with Ocean View
Deluxe Double Room with Ocean View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 double bed
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Superior Double Room with Ocean View
Superior Double Room with Ocean View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Deluxe Twin Room with Mountain View - Non-Smoking
Deluxe Twin Room with Mountain View - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
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Superior Ocean View Double Room - Smoking
Superior Ocean View Double Room - Smoking
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room with Ocean View - Non-Smoking
Deluxe Twin Room with Ocean View - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
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Superior Double Room with Mountain View
Superior Double Room with Mountain View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices

What people love about the property

  • 10.0
    Exceptional

    "Big n spacious room will stay again"

    LEONG

    |

    March 29, 2018

  • 10.0
    Exceptional

    "Very good location, close to shopping and station."

    Cherie

    |

    March 7, 2018

  • 8.8
    Excellent

    "The hotel was clean and the staff were very friendly"

    Chee K.

    |

    November 5, 2017

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More about Grand Park Otaru Hotel

More about Grand Park Otaru Hotel

8.0
Very good

"Great hotel , helpful staffs and good breakfast"

carat

|

February 15, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

10.0
Exceptional

"Nice comfortable room."

Fiona

|

February 3, 2018

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2131)Booking.com Reviews (1560)
8.3
/
10
Cleanliness8.7
Facilities8.1
Location8.0
Room comfort and quality8.6
Service8.6
Value for money8.3
Provided by verified guests of Agoda
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All guests (2131)
All room types
Showing 1304 verified guest comments
12345
10.0
Exceptional
Chai from Singapore
Family with teens
Superior Mountain View Twin Room - Non-Smoking
Stayed 1 night in December 2018
Fantastic hotel with helpful staff”
The hotel is just located next to JR and connected in a big shopping plaza which made the winter traveller must easier to travel around in otaru. The front desk staff team's who leaded by front office manager Mr Teruhiko Omagari are awesome . They are not only friendly and helpful, but paid attention to guest details. 👍Great!
Reviewed December 13, 2018
8.8
Excellent
Wilkin from Singapore
Family with teens
Deluxe Mountain View Twin Room - Smoking
Stayed 2 nights in September 2018
The Day After The Earthquake ”
Thank goodness we booked this hotel for all 5 of us ( in 2 rooms ) from 6 - 9 Sept 2018 ! We left Furano early morning on 6th Sept , after the earthquake - realising there were no electricity all over Sapporo . That means no traffic lights , no refueling of petrol , no food , may be even no hot water ! We arrived safely by noon time after skipping sightseeing in Sapporo with less than 90 Km gas left in the tank . To our joy and surprise , the hotel was fully functional with lots of guests -- we were told it is the only hotel with its own power supply in Otaru ! Having a large AEON next to it is another plus as we can grab food , water .. others stuff without running the car . We were only able to pump petrol when electricity restored on 8th Sept . This experience taught us the importance in selecting a good hotel for your vacation , even in modern Japan . No one knows what could happen The Day After The Earthquake !
Reviewed September 21, 2018
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable time with us even after the earthquake. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded September 21, 2018
Grand Park Otaru Hotel
10.0
Exceptional
Kai from Hong Kong
Group
Mountain View Superior Room Breakfast Included
Stayed 1 night in September 2018
Awesome Hotel”
Comments from 3 guests who booked 3 rooms: Excellent hotel with super awesome services. From the moment that the car was parked until the time leaving the hotel (although about 15 hours), tremedous and great services that were rendered to all 3 guests. Special and high compliments are given to Mr. Kim who served with friendly smile, baggage delivery (even putting it onto the small table himself), volunteered to take photos at the glamorous lobby stairs leading to the first floor, and restaurant recommendations with phone callings and reservation. Thoughtful and caring services: another reception gentleman was requested for just a knife for cutting melon. However, the knife was delivered with a tray of plates, forks, and spoons which were not requested for and were enough for 3. Will stay at this hotel if ever going to Otaru again! Keep up the fantastic services, Grand Park Otaru Hotel!
Reviewed September 04, 2018
hank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded October 23, 2018
Grand Park Otaru Hotel
8.4
Excellent
pai from Malaysia
Couple
Superior Mountain View Double Room - Smoking
Stayed 2 nights in August 2018
Excellent”
If you have a car then this will be a very good and comfortable hotel to stay as the room is very spacious compared to others in Japan. Furthermore, it is just next to AEON shopping mall so basically you can get almost everything there.
Reviewed August 18, 2018
Thank you very much for staying at Grand Park Otaru. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded August 19, 2018
Grand Park Otaru Hotel
10.0
Exceptional
Muliawaty from Singapore
Couple
Superior Mountain View Double Room - Smoking
Stayed 2 nights in November 2018
Very convenient location if you plan to do some shopping in otaru”
Staff provide excellent service, hotel is very modern. . We had a water mixer problem for shower but its small issue.
Reviewed December 01, 2018
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded December 01, 2018
Grand Park Otaru Hotel
3.2
YI from Taiwan
Group
Superior Ocean View Twin Room - Smoking
Stayed 1 night in October 2018
The Worst Experience Ever!”
We booked "Non-Smoking" room however the entire room and bathroom is super smokyyyyy. We asked front desk to check and they insist saying "the entire floor is non-smoking room" but they DID SMELL it. Before we left for dinner, we asked them to do something again and they said they will clean it again (maybe use air fresher or purifier) but when we came back after 3 hours, it's still VERY BAD. The ocean/harbor view from window is indeed good. So, if you are ok with EXTREMELY SMOKY ROOM, you might enjoy the stay. Oh, and they didn't even try to give some compensation for it. Seriously, 4 starts hotel? the WORST hotel experience ever. The smoky room make us cough entire night.
Reviewed October 26, 2018
Thank you very much for staying at Grand Park Otaru。 and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded October 27, 2018
Grand Park Otaru Hotel
9.6
Exceptional
Pearline from Singapore
Family with young children
Superior Ocean View Twin Room - Smoking
Stayed 1 night in June 2018
Awesome service and excellent location ”
Awesome front desk service the moment I stepped in. The location was definitely a plus point. Centralised. And definitely i will book this hotel again if I come to Otaru again. Thank you grand park for the service and friendliness of your employees.
Reviewed June 17, 2018
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded June 20, 2018
Grand Park Otaru Hotel
9.6
Exceptional
CHENG-HSUAN from Taiwan
Family with teens
Superior Twin Room
Stayed 2 nights in February 2018
Exceptional”
The room/hotel is very clean even though the wears of some furniture were somewhat discernible. Staff were all super helpful and overly-polite as expected. haha. Even I hung up the "do not disturb" intentionally, I still received the letter from management "apologizing" they wouldn't be able to clean my room and please call them if I need them make up my bed. My parents and I were very pleased. Definitely would recommend friends to Grand Park Otaru!
Reviewed March 04, 2018
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded March 05, 2018
Grand Park Otaru Hotel
10.0
Exceptional
Siranee from Thailand
Group
Superior Mountain View Double Room - Smoking
Stayed 1 night in December 2017
Good location, can walk though from JR to hotel. There are On same building with department store.”
I m very appreciate staff who are very kind and helpful. I got an acident before check in here, need to go to hospital, staff help to check many hospital and got one best hospital and transport to hospital safety. Very impress and will be here next visit, also recommened to friend.
Reviewed December 24, 2017
Thank you very much for staying at Grand Park Otaru on your previous trip to Hokkaido. We also would like to thank you very much for your feedback. It was our great pleasure to assist you. We all wish that you may have another chance to visiting back to Otaru and we all wish that is in the near future. Looking forward to welcome you again here at Grand Park Otaru.
Responded December 24, 2017
Grand Park Otaru Hotel
9.6
Exceptional
Rebecca from Australia
Couple
Deluxe Twin Room (Upper Floors)
Stayed 2 nights in December 2017
Very convenient location for skiing and exploring. Get ocean view room.”
Very grand hotel western style with large spacious room min 4 stars. Was initially concerned as hotel is in Otaruchikko not Otaru town. But it’s strong point is that it is located within a large shopping center Wing Bay Otaru that’s also connected to the JR station. This was only 1 stop away from Teine where we did our skiing and loved it. And 1 stop away from Otaru town. In the winter it was great to be able to lug our heavy luggages within the shopping center and onto the connected train station vs struggling out in the ice/sleet and snow. Ocean view on high floor is worth it. Buffet breakfast and lunch were very good. Great hotel staff service who accommodated to change our rooms to non-smoking (we didn’t know default rooms are smoking). Having been to Otaru town and having a look around, would definitely still recommend to stay in Grand Park Otaru.
Reviewed December 17, 2017
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded December 18, 2017
Grand Park Otaru Hotel
8.8
Excellent
RoWoon from South Korea
Solo traveler
Superior Room with Ocean View
Stayed 1 night in December 2018
Great”
The best thing at the this hotel is view Ocean view makes me heeling
Reviewed December 03, 2018
Thank you very much for staying at Grand Park Otaru. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded December 08, 2018
Grand Park Otaru Hotel
9.2
Exceptional
TUNG from Hong Kong
Family with teens
Superior Mountain View Twin Room Non-Smoking
Stayed 1 night in July 2018
Value choice for family”
Excellent location with a shopping mall nearby. However, restaurant all lose at around 8-9pm. Better have early dinner if prefers to eat at hotel or shoppinv mall. Spavious and clean room. But no hot spring or public bath available.
Reviewed July 26, 2018
9.6
Exceptional
Jialing from Singapore
Solo traveler
Superior Mountain View Double Room - Smoking
Stayed 6 nights in November 2018
Fav hotel in hokkaido”
I stayed here for about 8 days today. Love it here. Can you fit some rooms with white light instead of orange? Thank you
Reviewed November 15, 2018
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded November 17, 2018
Grand Park Otaru Hotel
9.6
Exceptional
Jialing from Singapore
Solo traveler
Superior Mountain View Twin Room - Smoking
Stayed 1 night in November 2018
Everything was great. ”
Room was big, near shopping. Only thing is I found the orange lights comfortable. Can you fit some rooms with white light please so that guests like me can choose white light?
Reviewed November 15, 2018
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded November 17, 2018
Grand Park Otaru Hotel
9.6
Exceptional
Sharon from Singapore
Family with young children
Superior Mountain View Twin Room - Smoking
Stayed 2 nights in October 2018
Highly recommended hotel”
Very near to JR station and shopping mall. Room very spaceful and clean.
Reviewed November 10, 2018
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out,our hotel is connected to the JR Otaru-Chikko Station and the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded November 12, 2018
Grand Park Otaru Hotel
9.2
Exceptional
Sam from Singapore
Couple
Superior Ocean View Double Room - Smoking
Stayed 1 night in November 2017
Great View in the Room, Best Location”
We had a very short stay in this Hotel as we reached Otaru quite late and had to leave quite early the next day. Most otaru attractions will be near Otaru instead of Otaruchikko, however we chose this hotel as we dont mind exploring the area a little bit. Hotel is located right next to otaruchikko JR. We had absolutely no complains for the other factors as it is definately 1 of the best hotels we stayed there. Will still go back to stay again unless there are other strong recommendations.
Reviewed November 20, 2017
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded November 21, 2017
Grand Park Otaru Hotel
8.0
Excellent
LEANG from Singapore
Couple
Superior Mountain View Double Room - Smoking
Stayed 2 nights in September 2017
Nice hotel”
The first experience was good.. .with attentive staff at the concierge. However the hotel is at the quiet end of Otaru which requires walking up to 40mins to the livelier part. Overall it was a pleasant stay.
Reviewed September 27, 2017
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded September 28, 2017
Grand Park Otaru Hotel
9.6
Exceptional
Man from United Kingdom
Couple
Superior Mountain View Twin Room - Smoking
Stayed 2 nights in September 2017
Lovely hotel in Otaru”
Room is spacious. Ocean view is lovely. It is worth to book the ocean view room if thr price gap id not huge. Staff is friendly and can speak good English. Location is not closed to canal but it is walking distance to one of JR station in Otaru.
Reviewed September 25, 2017
Thank you very much for staying at Grand Park Otaru. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded September 26, 2017
Grand Park Otaru Hotel
10.0
Exceptional
Ruth from Singapore
Couple
Superior Mountain View Double Room - Smoking
Stayed 2 nights in April 2017
Lovely views on both sides!”
Second time staying at this hotel, with the first time 8 years ago! Previously had sea view and this time had mountain view, both were great! Happy that it is located right next to the shopping centre. Great stay!
Reviewed August 30, 2017
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. We are glad to hear that you had an enjoyable stay with us We truly look forward to welcoming you again when you come back to Otaru next time.
Responded September 19, 2017
Grand Park Otaru Hotel
9.2
Exceptional
Li from Singapore
Group
Two Connecting Room
Stayed 1 night in December 2016
Friendly hotel staffs, hotel is connected to a shopping mall”
Some distance away from the main tourist attraction (Music Box/Canal) but the hotel is great and clean. Has great view of the harbour and great sunrise view as well. Tourist attractions are 10-15minutes drive away, road is one way so don't miss the turn to go to the carpark! Daiso is around the corner as well even though i didn't have a chance to go over as time passes too fast.
Reviewed August 03, 2017
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
Responded September 19, 2017
Grand Park Otaru Hotel
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  • Excellent location
  • Otaruchikko Train Station is within 0.49 km