Grand Plaza Hotel
Standard (2 Adults & 1 Child) - Bed Grand Plaza Hotel
Swimming pool [outdoor] Grand Plaza Hotel
Swimming pool [outdoor] Grand Plaza Hotel
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6.8
Good
/10
(456 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Acanta Mall180 m
  • Guam Regional Medical City210 m
  • DFS Galleria Guam580 m
  • Ypao Beach Park630 m
  • The Plaza690 m
  • Underwater World770 m
  • Tumon Beach790 m
  • JP Super Store850 m
  • Tarza Magical Adventure Zone and Water Park1 km
  • K Mart1.01 km
  • Free Wi-Fi

    Grand Plaza Hotel

    1024 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913 - See map
    "Hotel was good"
    Raquel - November 6, 2017
    Very good service
    7.1 rating for service
    Good comfort
    6.6 room quality and comfort
    • 390 meters to the beach

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 54 times | 12 travelers are looking at this property right now

    Property ranking|Compared to 141 Guam properties
    See all rankings
    Cheapest price score
    Location score
    8.1/10
    Room comfort score
    6.6/10
    Couples review score
    7.0/10
    Better than
    96
    %
    of Guam properties
    Better than
    92
    %
    of Guam properties
    Better than
    84
    %
    of Guam properties
    Better than
    80
    %
    of Guam properties
    Value for money7.2
    Distance to city center1 km
    Location rating8.1
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport1.8 km

    Rooms available at Grand Plaza Hotel

    Stand Family 4 People
    Stand Family 4 People
    ...
    • Room size: 41 m²/441 ft²
    • Partial ocean view
    • 2 single beds & 2 single be...
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    Standard (3 Pax)
    Standard (3 Pax)
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 single bed and 1 semi dou...
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    Standard (2 Adults & 1 Child)
    Standard (2 Adults & 1 Child)
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 2 single beds
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    Family Suite with Ocean Partial View
    Family Suite with Ocean Partial View
    ...
    • Room size: 41 m²/441 ft²
    • 2 bathrooms
    • 2 single beds or 2 double b...
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    Budget Double or Twin Room
    Budget Double or Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Shower and bathtub
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Deluxe Single Room
    Deluxe Single Room
    ...
    • Room size: 20 m²/215 ft²
    • Shower and bathtub
    • 1 single bed and 1 double b...
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    Room Standard
    Room Standard
    ...
    • Separate shower/bathtub
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    Run of House
    Run of House
    ...
    • Separate shower/bathtub
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    Family Room, Connecting Rooms
    Family Room, Connecting Rooms
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Twin Standard
    Twin Standard
    ...
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      What people love about Grand Plaza Hotel

      • 6.8
        Good
        Location

        "Location is the best part of staying here, near lots of restaurants and shopping."

        MARIA V.

        |

        July 12, 2017

      • 8.0
        Very good

        "Good for a night stay."

        Luzviminda

        |

        October 29, 2018

      • 5.6
        Review score
        Location

        "The location is good."

        Mayline

        |

        November 18, 2018

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      More about Grand Plaza Hotel

      More about Grand Plaza Hotel

      5.6
      Review score

      "The beds are big and comfortable."

      Mayline

      |

      November 18, 2018

      An overview

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      What they offer

      7.2
      Very good
      Cleanliness

      "The rooms are clean and spacious."

      Laura M.

      |

      December 6, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Grand Plaza Hotel from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (456)Booking.com Reviews (331)
      Cleanliness6.2
      Facilities6.1
      Location8.1
      Room comfort and quality6.6
      Service7.1
      Value for money7.2
      Rating
      9+ Exceptional (32)
      8-9 Excellent (50)
      7-8 Very Good (78)
      6-7 Good (74)
      <6 Below Expectation (119)
      Time of the year
      Mar - May (92)
      Jun - Aug (114)
      Sep - Nov (62)
      Dec - Feb (85)
      All guests (456)
      All room types
      All languages

      Show reviews that mention 

      Showing 353 verified guest comments
      12345
      8.4
      Excellent
      Aldy from Philippines
      Couple
      Budget Double or Twin Room
      Stayed 7 nights in June 2019

      4 star rating”

      The best thing about the GPH is it is located at the center of the two biggest shopping malls in Guam (Micronesia mall and GPO), and near the Duty Free Shop and The plaza (a walk from the hotel). There are two near bus stops also for the Red Guahan trolley and the yellow bus. It is really easy to go to and from the shopping and food centers with these attributes. Staffs are accommodating, too, and special mention to Esther and Aki. Esther was quick to receive us when we got to the hotel from the airport and to guide us going around Guam. Aki, on the other hand, did all she can to compensate the problem we encountered. The water in the bathroom was difficult to control and often times water was very hot. They tried to do something about it and Aki offered us some relief in several forms (extra complimentary water, two $10 discount vouchers at Denny's, etc.). The hotel is quite outdated but clean. Elevators and AC are working. Internet connection in the room is slow, though.

      Reviewed July 05, 2019

      Hafa adai Aldy, It is a pleasure to know you have enjoyed your recent stay with us and satisfied with the level of service rendered by our hardworking team members. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guest. We hope you consider us again on your next trip to Guam. Regards, Belle

      Responded July 22, 2019
      Grand Plaza Hotel
      8.8
      Excellent
      Robin from South Korea
      Couple
      Standard (2 Adults & 1 Child)
      Stayed 5 nights in July 2019

      Great bang for the buck”

      In need of massive renovation, but awesome location and price compensated it.

      Reviewed July 22, 2019

      Hafa adai Robin, Thank you for sharing your experience with us. We appreciate your feedback. As you may have already noticed we are in the process of upgrading our hotel starting with lobby renovation, new fitness and business center. An award-winning Meskla Chamoru Restaurant that opened April 2019. There will be many more property enhancement projects in the coming year to include room upgrades. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Belle

      Responded July 24, 2019
      Grand Plaza Hotel
      8.4
      Excellent
      Shu from Taiwan
      Family with teens
      Budget Double or Twin Room
      Stayed 4 nights in June 2019

      Great ”

      It's clean and water pressure is strong.Its location is good .

      Reviewed July 09, 2019

      Hafa adai Shu, Thank you for taking your valuable time to write this review to compliment Grand Plaza Hotel's great service, facilities, and our outstanding team members. We are happy to hear that you have enjoyed your stay with us. Your feedback is greatly appreciated and we are honored to welcome you back to the Grand Plaza Hotel. Regards, Belle

      Responded July 22, 2019
      Grand Plaza Hotel
      6.8
      Good
      Anna from Philippines
      Group
      Standard (3 Pax)
      Stayed 2 nights in May 2019

      Location is good”

      The location is good, walking distance to the beach and walking distance to Outrigger malls. So even if the buses are no longer available one can walk going to and from the hotel. The rooms are not that special though, but can stay since its neat, also, no hotel slippers and water are just for the arrival day, however, is a free coffee coupon that you can get in ABC store below the hotel. staff are friendly, and accommodating. value for money is good also. all the amenities that you need for the stay is provided.

      Reviewed May 20, 2019

      Hafa adai Ana, Thank you for taking the time to write your review and sharing your wonderful stay with us. We look forward to the opportunity to welcome and serve again soon! Best Regards, Grand Plaza Hotel Management

      Responded May 22, 2019
      Grand Plaza Hotel
      9.6
      Exceptional
      Qi from China
      Solo traveler
      Standard (2 Adults & 1 Child)
      Stayed 5 nights in December 2018

      location is perfect”

      in the center area of Guam near tourist attractions and shopping malls noise insulation is terrible especially at midnight under renovation now so noise is possible during the day provide bottle water only in the first day the shampoo and soap provided have been expired of date overall, as a budget hotel it has exceeded my expection

      Reviewed December 24, 2018

      Happy Holidays!!! Thank you very much for taking the time to write your review on Grand Plaza Hotel. It is a pleasure to know you have enjoyed your recent stay with us and satisfied with the level of service rendered by our hardworking team members. I apologized for the noise. As you may have already noticed we are in the process of upgrading our hotel starting with lobby renovation, new fitness and business center. An award-winning Meskla Chamoru Restaurant will be opening in 2019. There will be many more property enhancement projects in the coming year to include room upgrades. We are in the process of getting new supplies for the bathroom amenities. Again, thank you for taking the time to write your review and sharing your wonderful stay with us. We look forward to the opportunity to welcome and serve again soon!

      Show more
      Grand Plaza Hotel
      8.4
      Excellent
      Alma from Philippines
      Family with young children
      Standard (2 Adults & 1 Child)
      Stayed 1 night in September 2018

      Very Hospitable and Accommodating Staff”

      Grand Plaza Hotel has a very good location - walking distance to a good Chinese Buffet Restaurant - VIP Chinese Restaurant; ABC Store in the ground floor; a few steps away to Churrasco, a superb Brazilian restaurant; and Tumon Bay Shuttle Bus stops here. Hotel staff are very pleasant and helpful.

      Reviewed September 11, 2018

      Hafa adai Alma, Thank you for taking the time to leave your review. Thank you for kind words regarding our staff. We take the value of your comments and will continue to spread the "Hafa adai" spirit to our guests. We hope to see you again. Take care. Safe travels! See you again, GPH Familia

      Responded October 21, 2018
      Grand Plaza Hotel
      7.6
      Very good
      Krystel from Philippines
      Solo traveler
      Standard (2 Adults & 1 Child)
      Stayed 2 nights in July 2019

      Will definetly come back”

      I enjoyed my 1st trip to guam! Walking distance going to the beach, across is the police station, abc store on the ground floor, nearby resturants and tumon plaza. Clean room, good AC!

      Reviewed July 22, 2019

      Hafa adai Krystel, Thank you for taking your valuable time to write this review to compliment Grand Plaza Hotel's great service, facilities, and our outstanding team members. We are happy to hear that you have enjoyed your stay with us. Your feedback is greatly appreciated and we are honored to welcome you back to the Grand Plaza Hotel. Regards, Belle

      Responded July 22, 2019
      Grand Plaza Hotel
      8.0
      Excellent
      James from United States
      Business traveler
      Standard (2 Adults & 1 Child)
      Stayed 2 nights in April 2019

      Nice Hotel”

      Near some clubs. Loud

      Reviewed April 29, 2019

      Hafa adai James, Greetings from Grand Plaza Hotel and many thanks for sharing your review with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guests. We hope to see you again on your trip to Guam. Thank you!

      Responded April 30, 2019
      Grand Plaza Hotel
      9.6
      Exceptional
      HO from Hong Kong
      Solo traveler
      Stayed 8 nights in November 2016

      best location, price effective”

      Best location, with convenient shop, 24 hours open, at side of hotel. 5 minutes to Tumon beach. Many restaurant nearby. Hotel staff are friendly and helpful. Facilities are Ok with a clean pool at 3 floor. Price are cheap in Guam .

      Reviewed November 12, 2016
      8.0
      Excellent
      Luzviminda from Philippines
      Group
      Standard (2 Adults & 1 Child)
      Stayed 1 night in October 2018

      Very good”

      Had to quickly book a room as our flight got cancelled. Lady at the reception was really nice and helpful. Room’s so small without toiletries but I always bring my own so it’s not really an issue. Good for a night stay.

      Reviewed October 29, 2018

      Thank you very much for taking the time to write your review on Grand Plaza Hotel. It is a pleasure to know you have enjoyed your recent stay with us and satisfied with the level of service rendered by our hardworking team members. Again, thank you for taking the time to write your review and sharing your wonderful stay with us. We look forward to the opportunity to welcome and serve again soon!

      Responded November 15, 2018
      Grand Plaza Hotel
      5.2
      Farishia from Philippines
      Couple
      Standard (2 Adults & 1 Child)
      Stayed 7 nights in August 2018

      $100 deposit, bring own toiletries and dishwashing to wash your cup”

      We were not informed about the $100 deposit. I thought I just missed it but i checked again. There was no announcement whatsoever that there is a deposit to be collected upon check in. I know that hotels have this deposit security for incidental damages but guests are informed so that they can prepare ahead of time. Check-in time is strictly 3PM. Even if the room is already made or the guests before you already checked out. But you can leave your bags at the lobby and start touring around. We stayed for 7days. The sheets and linen looked like it was not changed . I got urticaria all over, asthma triggered because of dirty linen. It’s either dirty because it has been used for days or they washed it but just really dirty. No toothbrush nor toothpaste. Bring your own toiletries. They had no plans of replenishing soap and shampoo. I suggest you supply with a big container and just refill it. Just like in Japan. Free water only the day of check-in. Cups not washed/changed everyday.

      Reviewed August 23, 2018

      Hafa adai Farishia, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking at each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

      Responded December 10, 2018
      Grand Plaza Hotel
      6.8
      Good
      Anna from Philippines
      Group
      Standard (3 Pax)
      Stayed 2 nights in December 2018

      Good Location”

      Good location - near food and shopping establishments, beds are big and comfortable. however, no slippers and TV is hard to operate.

      Reviewed March 03, 2019

      Hafa adai Anna, Greetings from Grand Plaza Hotel and many thanks for sharing your review with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guests. Take care and Safe Travels!

      Responded March 18, 2019
      Grand Plaza Hotel
      5.2
      Shinna from United States
      Family with young children
      Standard (2 Adults & 1 Child)
      Stayed 1 night in March 2018

      Never again :(”

      What we liked: the beach and restaurants nearby The hotel building itself is very old by the looks of it. Our room wasn’t ready when we checked in so we were given another room that was made. Or so they said. Not sure if our room was actually cleaned because the bathroom has leftover toilet paper, tub was soaking wet with soap scums, bed linens had visible hair strands (lots) and dusty! That wasn’t the end of it though, I requested a crib and what came to our door was a cosco play pen which could’ve been nice if it was clean! It smelled like it’s been sitting in the storage for decades and had what looked like roach eggs. We only stayed for a night because I made a mistake booking the first hotel and missed 1 night! Thank goodness it was only a night! It’s so not worth our 60 bucks. NO, I will not recommend it to anyone especially with kids!

      Reviewed March 20, 2018

      Hafa adai Shinna, Greetings from Grand Plaza Hotel and many thanks for sharing your review with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guests. Thank you, Belle

      Responded June 26, 2018
      Grand Plaza Hotel
      9.2
      Exceptional
      Howard from Canada
      Couple
      Standard (2 Adults & 1 Child)
      Stayed 2 nights in August 2017

      Good value for money”

      This is a good location. Hotel on the beach is more than 3 times the cost. Doesn't have really large lobby like Hilton but rooms are better and cleaner. Staff are helpful, had bad sleep due to a poor mattress and they were happy to replace it the next day.

      Reviewed January 17, 2018

      Hafa adai Howard, Thank you very much for taking the time to write your review on Grand Plaza Hotel. It is a pleasure to know you have enjoyed your recent stay with us and satisfied with the level of service rendered by our hardworking team members. We appreciate your feedback regarding the matteress. Sincerely apologized if you lost some sleep. We look forward to the opportunity to welcome and serve again soon! Thank you, Belle

      Responded June 26, 2018
      Grand Plaza Hotel
      7.2
      Very good
      MELANIE from Philippines
      Solo traveler
      Standard (3 Pax)
      Stayed 1 night in November 2016

      Very good”

      Near DFS, the beach, Tumon Sands Plaza. Has an ABC Store. Wifi is not stable. Still a little on the expensive side since the facilities are already dated. What you're paying for is the strategic location of the hotel.

      Reviewed May 30, 2017

      Hafa adai Melanie, Your feedback is greatly appreciated and we are honored to welcome you back to Grand Plaza Hotel. The hotel now offers a FREE and stable wifi all over the hotel. We look forward seeing you again here at the Grand Plaza Hotel. Take care! Thank you, Belle

      Responded June 26, 2018
      Grand Plaza Hotel
      8.0
      Excellent
      Eugene from Philippines
      Solo traveler
      Standard (3 Pax)
      Stayed 3 nights in March 2017

      Location is perfect.”

      The hotel is strategically located. It is walking distance to the beach - 5minute walk (to the west); DFS, outlet stores and Plaza Mall - 10 minute walk (to the north). I spent only P4,100 a night. One will get his money's worth. Overall, my stay at the hotel was pleasant

      Reviewed March 29, 2017

      Hafa adai Eugene, Thank you and we greatly appreciated your feedback and we are honored to welcome you back to Grand Plaza Hotel. We will be doing some renovations soon. I hope you will consider us again on your future travel plans to Guam. Thank you, Belle

      Responded June 26, 2018
      Grand Plaza Hotel
      8.4
      Excellent
      Barbara from United States
      Solo traveler
      Standard (3 Pax)
      Stayed 14 nights in November 2016

      Weekend getaway”

      The rooms are okay. Beds were alittle hard but the pillows were soft enough. The bathroom needs a little renovation especially the bathroom sink. The A/C wasnt even strong enough to cool off the whole room. But all in all, if you're stayy is short, its worth the money.

      Reviewed January 20, 2017

      Hafa adai Barbara, Greetings from Grand Plaza Hotel and many thanks for sharing your review with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guests. Please consider us again on your next trip to Guam. Thank you, Belle

      Responded June 26, 2018
      Grand Plaza Hotel
      6.4
      Good
      KENNEDY from Philippines
      Family with teens
      Standard (2 Adults & 1 Child)
      Stayed 4 nights in June 2016

      Good location, but hotel is too old”

      Prime location, a big plus. But the hotel facilities need an upgrade. The first room given to us, aircon was not working, but we were too tired to transfer to another room as we arrived very early morning. The next day we had to move, otherwise we'll spend another night sweating. The staff are very accommodating, but the facilities need improvements.WiFi does not work most of the time, quite a let down. The staff are their major asset here.

      Reviewed November 07, 2016
      7.3
      Very good
      micheal from United States
      Business traveler
      Standard (2 Adults & 1 Child)
      Stayed 6 nights in July 2014

      Great Price”

      Cost & Location

      Cons: Room window leaked during summer rain storm. Housekeeping unplugged A/C while cleaning and couldn't figure out how to turn A/C back on. Using the in-room safe cost money Additional deposit required upon arrival Pros: Very cheap compared to rest of strip Great location with awesome access to beaches, shops, dinning, drinking, etc Some staff was very considerate others were not. Nobody was rude, just a feeling.

      Reviewed August 04, 2014
      8.7
      Excellent
      SUNGHYUN from South Korea
      Solo traveler
      Standard (3 Pax)
      Stayed 3 nights in April 2014

      Nice location. ”

      Location, Location, Location

      Hotel location is quite good. Very close to shops, restaurants, Burger King and police station. Beach and central shopping area are located in walking distance. Staff are friendly and nice. Hotel rooms are old but clean. Overall condition is okay. Car park available.

      Reviewed May 09, 2014
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      • Excellent location
      • Ypao Beach Park