2024
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Awarded as a top choice of Agoda travelers in 2024.

The Grand Puteri Hotel

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

PT 3981, Jalan Masjid Abidin, City Center, Kuala Terengganu, Malaysia, 20100

Highlights

Ideal location

- City-center location in Kuala Terengganu puts Pasar Payang, Masjid Abi...

Dan paling best dekat dengan semua tempat tarikan 🥰
Professional guest services

- Staff service feels warm and helpful across many stays, with smooth su...

Comfortable, Clean, variety of food(breakfast), Good staff.
Top value

- Value feels strong for many stays, with guests often calling the hotel...

The price for the room is affordable.
Highly rated by family travelers

- Family stays feel easy here, with several guests calling it suitable f...

Great Stay with Kids
Great food & dining

Makanan di cafe semua sedap...

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Restaurants

Bar

Pool (kids)

Luggage storage

This property is in high demand!

Booked 13 times in last 24 hr

  • The property exceeded our expectations in every aspect.
    Isni A.
    Malaysia
  • Will always return to Grand Puteri Hotel on my future trips.
    ZAINAL
    Singapore
  • And the location was perfect for exploring the city center.
    Hanif
    Malaysia
  • We were welcome by staff that offer help with our luggage.
    Aizuddin
    Malaysia
  • Had a great time staying here, friendly and helpful staff.
    Mustaza
    Malaysia
See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 169 places in walking distance!

Parking
FREE

Walkable places

  • Abidin Mosque
    120 m
  • Institute Academic Computer
    180 m
  • Chinatown
    210 m
  • Kampung China (Chinatown)
    250 m
  • Payang Central Market
    260 m
  • Pasar Payang
    420 m
  • Pantai Batu Buruk
    2.1 km
  • Mydin Mall
    2.6 km
  • Crystal Mosque
    2.7 km
  • Muzium Negeri Terengganu
    4.1 km

Closest landmarks

  • Terengganu Specialist Medical Centre
    180 m
  • RHB @ Jalan Masjid Abidin
    180 m
  • AmBank @ Jalan Syed Hussin
    220 m
  • UOB Bank @ Jalan Masjid Abidin
    220 m
  • OUB @ Kuala Terengganu
    230 m

Good to know

Value for money8.4
Distance to city center2 KM
Location rating8.9
Nearest airportSultan Mahmud Airport (TGG)
Distance to airport6.2 km

Select your room

1/18

Superior King

14 m²/151 ft²
Max 2 adults
2 single beds or 1 double bed
Preferred by Couples

8.3

Excellent

Room comfort
City view
1/18

Junior Suite

39 m²/420 ft²
Max 2 adults
1 double bed

8.1

Excellent

Room comfort
Pool view
1/18

Premier Suite

30 m²/323 ft²
Max 3 adults
1 double bed and 1 single bed

8.8

Excellent

Room comfort
City view
1/17

Deluxe Twin

15 m²/161 ft²
Max 2 adults
2 single beds

8.3

Excellent

Room comfort
City view
1/13

Superior Twin

14 m²/151 ft²
Max 2 adults
2 single beds

8.6

Excellent

Room comfort
Pool view
1/12

Deluxe King

15 m²/161 ft²
Max 2 adults
1 king bed

8.6

Excellent

Room comfort
Ocean view
1/7

Junior Suite

39 m²/420 ft²
Max 3 adults
Pool view
1/6

Deluxe Twin Room

Max 4 adults
1/3

Superior Double Room

14 m²/151 ft²
Max 3 adults
1 king bed
1/5

Superior King Room

Max 4 adults

About us

Stay at The Grand Puteri Hotel in the city center. Enjoy comfortable, soundproofed rooms with air-conditioning. Dine at the unique Puteri Coffee House and relax by the outdoor pool. Free parking available. Perfect for two travelers. The Grand Puteri Hotel in City Center, Kuala Terengganu offers easy access to popular attractions, local markets, and a vibrant dining scene. With exclusive amenities such as a bar, restaurant, and room service, the hotel provides a comfortable stay for two travelers. The modern rooms feature air conditioning, a balcony, and complimentary Wi-Fi, with stunning views of the city, pool, or sea. Conveniently located near Pasar Payang, Kampung China, and Paya Bunga Square, the hotel is perfect for an authentic cultural experience. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Frequently asked questions

Yes, there is a designated smoking area.

Yes, daily housekeeping is provided.

Yes, there is an elevator.

Yes, free Wi-Fi is available in all rooms and in public areas.

Yes, Pasar Payang is about 0.42 km away.

Yes, laundry service and dry cleaning are available.

No, baby cots are not available at this property.

The Grand Puteri Hotel provides taxi service.

Yes, The Grand Puteri Hotel has facilities for disabled guests and wheelchair accessibility.

Check-in starts at 3:00 PM, and check-out is at 12:00 PM.

Yes, luggage storage is available.

The Grand Puteri Hotel has meeting/banquet facilities and meeting facilities.

Yes, safety deposit boxes are available.

Yes, there is 1 on-site restaurant.

Yes, the on-site car park is free of charge.

Yes, The Grand Puteri Hotel offers family rooms.

Sultan Mahmud Airport is about 6.17 km away.

Yes, meeting/banquet facilities are available.

Crystal Mosque is about 2.7 km away.

The Grand Puteri Hotel offers airport transfer services.

Yes, airport transfer services are available.

Yes, The Grand Puteri Hotel provides 24-hour room service.

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More about The Grand Puteri Hotel

More about The Grand Puteri Hotel

The Grand Puteri Hotel in Kuala Terengganu: Everything travelers should know

Experience a perfect blend of comfort and convenience at The Grand Puteri Hotel, an ideal sanctuary for both business professionals and leisure seekers visiting Kuala Terengganu. Located just 2 KM from the vibrant city center, this property offers a seamless transition from travel to relaxation, especially with the airport situated only 20 minutes away. Since its last renovation in 2013, the hotel has maintained a refreshing atmosphere across its 165 well appointed rooms, ensuring every guest enjoys a modern and cozy stay. Families will find the atmosphere particularly welcoming, as the hotel follows a generous child policy that allows children between the ages of 1 to 12 to stay free of charge. Whether you are planning a quick corporate trip or a memorable family getaway, you can find the best available rates and secure your room when you book on Agoda. From the strategic location to the family friendly environment, The Grand Puteri Hotel provides all the essential elements for a stress free visit to the east coast. Discover the charm of the region and enjoy a peaceful retreat by checking the latest deals available on Agoda today.

The Grand Puteri Hotel in Kuala Terengganu: Everything travelers should know

Experience a seamless blend of comfort and convenience at The Grand Puteri Hotel, a welcoming retreat designed for both business professionals and vacationing families visiting Kuala Terengganu. Perfectly positioned just 2 KM from the city center, this property offers an ideal base for exploring the local culture or attending corporate meetings. Travelers can enjoy a stress free arrival with the airport located only 20 minutes away, making it easy to secure your stay through Agoda. With 165 well appointed rooms, the hotel ensures a relaxing atmosphere for every guest, featuring updated interiors following a renovation in 2013. Families will find the stay especially rewarding, as the child policy allows children between the ages of 1 to 12 to stay free of charge, ensuring a budget friendly experience for parents. Whether you are visiting for a short trip or an extended getaway, you can find the best available rates on Agoda to make your visit to The Grand Puteri Hotel truly memorable. From its strategic location to its family friendly approach, this hotel provides all the essential elements for a satisfying stay in the heart of the region.

Check-in and Check-out at The Grand Puteri Hotel: Key timings for your stay

Planning your visit to The Grand Puteri Hotel is simple with a clear schedule for your arrival and departure in Kuala Terengganu. Guests can begin their stay by checking in starting from 3:00 PM, allowing you plenty of time to settle into your room before exploring the city. When it is time to say goodbye, the check out time is 12:00 PM. While these standard timings ensure a smooth transition for all visitors, we recommend contacting the front desk directly if you require an early check in or a late check out to see if availability permits. Following these timings helps the team maintain the high standards of service expected at The Grand Puteri Hotel.

Amenities at The Grand Puteri Hotel: Everything you need for a comfortable stay

The Grand Puteri Hotel provides a comprehensive suite of convenience facilities designed to ensure a seamless visit to Kuala Terengganu. Guests can stay connected with free wi-fi in all rooms and additional wi-fi in public areas. For those prioritizing productivity or relaxation, the hotel offers 24-hour room service, daily housekeeping, and a dedicated concierge to assist with any requests. Practical needs are well covered with luggage storage, safety deposit boxes, and a designated smoking area. To keep your wardrobe fresh, the property provides professional laundry service and dry cleaning. Whether you are traveling for business or leisure, these thoughtful additions at The Grand Puteri Hotel remove the stress from your daily routine, allowing you to focus entirely on your journey. From the moment you arrive, every detail is managed to provide a polished and effortless experience throughout your entire stay.

Getting Around from The Grand Puteri Hotel: Making your journey as easy as possible

Navigating your stay is effortless thanks to the convenient transport facilities available at The Grand Puteri Hotel. For those traveling with their own vehicles, the hotel provides a dedicated car park onsite, ensuring your car is secure and accessible throughout your visit. Best of all, this car park is free of charge, removing the stress of additional parking fees while you explore the scenic beauty of Kuala Terengganu. If you prefer not to drive, the hotel offers a reliable taxi service to help you reach local attractions or the airport with ease. Whether you are arriving for a business trip or a relaxing getaway, these thoughtfully provided options ensure that your transitions are seamless. By combining complimentary onsite parking with professional transport assistance, The Grand Puteri Hotel guarantees that every guest enjoys a smooth and hassle free experience from the moment they arrive until their final departure from the city.

Rooms at The Grand Puteri Hotel: A closer look at what is included

Experience a blend of comfort and convenience in the thoughtfully appointed guest rooms at The Grand Puteri Hotel in Kuala Terengganu. Each space is designed for total relaxation, featuring air conditioning, blackout curtains, and high quality linens to ensure a restful night. Guests can unwind on their private balcony or terrace or stay entertained with a television offering satellite or cable tv and inhouse movies. For your refreshment, every room includes a refrigerator, mini bar, coffee or tea maker, complimentary instant coffee, and complimentary bottled water. The bathrooms are fully equipped with a hair dryer and essential toiletries to streamline your morning routine. Whether you are visiting for business or leisure, these comprehensive facilities provide everything needed for a seamless stay. From the cozy bedding to the practical in room electronics, every detail is curated to enhance your visit to this coastal city.

Dining at The Grand Puteri Hotel: Your options for every meal of the day

Guests at The Grand Puteri Hotel can enjoy a diverse range of culinary experiences right here in Kuala Terengganu. The on-site dining options include a dedicated halal restaurant and a cozy coffee shop, ensuring a variety of flavors to suit every palate. For those who prefer a relaxed start to their morning, a breakfast buffet is available. If you are looking for a more social dining experience, the hotel provides bbq facilities perfect for gathering with friends or family. When you prefer the privacy of your own space, the convenient room service is at your disposal, with 24-hour room service available to satisfy your cravings at any time of the night. Combined with daily housekeeping to keep your environment pristine, these facilities ensure a seamless and comfortable stay where your dining needs are always met with quality and convenience.

Room Types at The Grand Puteri Hotel: Finding the perfect fit for your trip

Experience a tailored stay at The Grand Puteri Hotel with a selection of accommodations designed for every traveler visiting Kuala Terengganu. For those seeking cozy efficiency, the Superior Twin and Superior King both offer 14 square meters, with the latter providing a choice between 1 double bed or 2 single beds. Guests can upgrade to the Deluxe Twin or Deluxe King, both spanning 15 square meters and featuring either 2 single beds or 1 king bed. For a more expansive retreat, the Premier Suite offers 30 square meters with 1 single or double bed, while the luxurious Junior Suite provides the most space at 39 square meters with 1 double bed. Booking these specific room types on Agoda ensures travelers secure the best prices and a hassle-free experience from start to finish. Whether you need a compact space or a sprawling suite, these options provide the ideal balance of comfort and value.

Exploring City Center: What to see and do near The Grand Puteri Hotel

Guests staying at The Grand Puteri Hotel are perfectly positioned to experience the vibrant heart of Kuala Terengganu. The city center is a hub of cultural discovery and convenience, where traditional Malay architecture meets modern urban life. Visitors can easily explore local markets to shop for authentic batik and songket fabrics or visit nearby mosques known for their stunning design. The area is rich with dining options, ranging from street food stalls serving traditional nasi dagang to contemporary cafes. For those seeking entertainment, the central district offers accessible shopping malls and lively public squares. Transport links are excellent, making it simple to navigate the city or head toward the waterfront. By choosing The Grand Puteri Hotel, travelers gain effortless access to the best museums, galleries, and commercial centers that define the unique spirit of this coastal city, ensuring a seamless blend of relaxation and exploration.

Getting to The Grand Puteri Hotel: How to get here from the airport

Arriving at The Grand Puteri Hotel is a breeze thanks to its close proximity to the primary aviation hub in Kuala Terengganu. The Sultan Mahmud Airport is located just 6.0 km away, making the transition from your flight to the city center quick and effortless. Guests can choose from several convenient transport options to complete their journey, including taxis or ride hailing services, which offer the most direct route. For those preferring public transit, local buses are available to navigate the short distance. The travel time is typically very brief, often taking only 10 to 15 minutes depending on traffic conditions. This seamless connection ensures that you can begin enjoying the upscale comfort and strategic city center location of The Grand Puteri Hotel almost immediately after landing. Whether you are visiting for business or leisure, the short trip from the terminal ensures a stress free start to your stay.

Landmarks near The Grand Puteri Hotel: Your guide to local highlights

Guests staying at The Grand Puteri Hotel are perfectly positioned to explore the cultural heart of Kuala Terengganu. A visit to the stunning Crystal Mosque and the architectural marvel of Sultan Mahmud Bridge offers a glimpse into the city's grandeur. For those seeking spiritual and historical depth, the Ho Anna Kiong Temple, Masjid Hiliran, and Masjid Losong provide serene atmospheres. The area around the hotel also allows for easy access to Alliance Financial Group Berhad. A short trip leads to the scenic Duyong Island, where you can discover the traditional charm of Kota Lama Duyong and the peaceful Kampung Duyung Mosque. Visitors can also enjoy the natural beauty of Pulau Duyung Kecil, making The Grand Puteri Hotel an ideal base for discovering these diverse local treasures. Whether you are interested in religious architecture or coastal heritage, these landmarks ensure a rich and authentic experience during your stay.

Dining Near The Grand Puteri Hotel: Your guide to local dining options

Guests staying at The Grand Puteri Hotel are perfectly positioned to explore the rich culinary landscape of Kuala Terengganu. For those craving authentic local flavors, Fauzi Nasi Kerabu @ Suerasa Nasi Kerabu, Restoran Singgang Budu, and Warisan Zulkeflee Ayam Penyet offer traditional tastes. If you prefer a hearty meal, KBB Burger & Steak Terengganu and Seoul Garden PBS provide satisfying options, while Restoran Ikhwan Kuala Terengganu and Restoran Plan A serve diverse menus. For a more relaxed vibe, you can visit Oliva Cafe or enjoy a refreshing drink at The Syrup VS Soda (Nanshan Shekou). Additionally, Uncle Chua Signature (Pulau Warisan) is a great spot for a unique dining experience. With 10 distinct eateries just a short trip away, The Grand Puteri Hotel ensures that every palate is catered to, from street food enthusiasts to those seeking a cozy cafe atmosphere.

Shopping Near The Grand Puteri Hotel: Malls and markets within easy reach

Guests staying at The Grand Puteri Hotel are perfectly positioned to explore the diverse retail landscape of Kuala Terengganu. For those seeking a modern experience, the nearby KTCC MALL offers a sophisticated blend of contemporary brands and leisure spaces. If you need to pick up daily essentials or household goods, the Giant Shopping Mall provides a convenient and comprehensive one stop shopping destination. To truly immerse yourself in the local culture, a visit to Pasar Payang is essential. This iconic market is the heart of the city, where you can find exquisite traditional batik, hand woven songket, and authentic local crafts. Whether you are hunting for luxury items in a sleek mall or bargaining for unique souvenirs at a bustling traditional bazaar, the strategic location of The Grand Puteri Hotel ensures that these 3 premier shopping landmarks are all within easy reach for a memorable visit.

Room Prices at The Grand Puteri Hotel: How it compares to the city average

Finding a balance between luxury and affordability is easy when looking at the room prices at The Grand Puteri Hotel. Guests can expect to pay an average rate between $51 and $75 per night for a comfortable stay. When comparing this to the broader market, this pricing aligns perfectly with the average price of a hotel room in Kuala Terengganu, which also typically ranges from $51 to $75. This means you can enjoy the specific upscale atmosphere and refined services of The Grand Puteri Hotel without paying a premium over the standard city rates. It is an ideal choice for travelers who want a reliable, mid range budget while experiencing the unique charm and hospitality found throughout Kuala Terengganu.

Guest Reviews of The Grand Puteri Hotel: What guests love about their stay

Visitors consistently praise The Grand Puteri Hotel for providing a pleasant and happy experience in Kuala Terengganu. The most celebrated aspect of the stay is the exceptional hospitality, with guests frequently describing the staff as very friendly, kind, and nice. Families find the hotel very good for their specific needs, often highlighting the combination of clean rooms and a good breakfast as key highlights. Many travelers emphasize that the great location and overall quality of the stay make it a place they will stay at again. From the warm welcomes to the well maintained accommodations, the feedback reflects a consistently positive atmosphere that ensures every guest feels well taken care of during their visit.

What Guests Say About The Grand Puteri Hotel: A closer look at the guest experience

Guests consistently praise The Grand Puteri Hotel for providing a high quality stay in Kuala Terengganu, reflected in a strong 8.4 overall rating. The property is particularly celebrated for its prime location, which earns an impressive 8.9, and the exceptional performance of the staff, rated at 8.6. Visitors frequently highlight the excellent value for money at 8.4, alongside a commitment to cleanliness and well maintained facilities, both scoring 8.1. While the comfort levels are rated 7.6, the general sentiment remains very positive. Even with food and dining receiving a 6.7, the combined strengths of the service and accessibility make this hotel a preferred choice for those seeking a reliable and welcoming base in the city.

Wellness at The Grand Puteri Hotel: Where to relax without leaving the hotel

Experience a refreshing escape at The Grand Puteri Hotel, where the wellness facilities are designed to help you unwind in the heart of Kuala Terengganu. Guests can choose between 2 distinct swimming options to suit their mood and the weather. Dive into the expansive outdoor pool to soak up the tropical sun and enjoy the open air, or opt for the serene indoor pool for a more private and temperature controlled swimming experience. Whether you are looking to maintain your fitness routine with a few laps or simply wish to lounge by the water after a day of exploring the city, these aquatic spaces provide the perfect sanctuary for rejuvenation. By offering both indoor and outdoor pool access, the hotel ensures that your relaxation remains uninterrupted regardless of the time of day or the local climate, making it a premier destination for wellness seekers.

Entertainment at The Grand Puteri Hotel: How to spend your evenings here

Unwind and socialize at the sophisticated bar located within The Grand Puteri Hotel, the perfect spot to transition from a busy day of sightseeing to a relaxing night. This elegant venue offers a refined atmosphere where guests can sip on expertly crafted cocktails or enjoy a chilled beverage while soaking in the local charm of Kuala Terengganu. Whether you are looking to network with fellow travelers or share a quiet, intimate drink with a companion, the bar provides a welcoming sanctuary of leisure. The curated drink menu and professional service ensure that every visit is a highlight of your stay, making it an ideal destination for those who appreciate a touch of luxury in their evening routine. By combining a serene environment with high quality refreshments, the hotel ensures that your nightlife experience is both comfortable and memorable without ever having to leave the premises.

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Amenities and facilities

Excellent8.1

Facilities

Languages spoken
  • English
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Asian breakfast
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Carpeting
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • Window

Food and dining

Breakfast options
  • Asian

Location

PT 3981, Jalan Masjid Abidin, City Center, Kuala Terengganu, Malaysia, 20100

Excellent8.9

Location

Airports
  • Sultan Mahmud Airport (TGG)
    6.2 km
  • Kota Bharu Airport (KBR)
    131.8 km
Public transportation
  • ECRL Stesen Kuala Terengganu Station
    13.9 km
Hospital or clinic
  • Terengganu Specialist Medical Centre
    180 m
Shopping
  • Pasar Payang
    420 m
Convenience store
  • 7 Eleven
    190 m
Cash withdrawal
  • ATM
    60 m

What's nearby

Popular landmarks
  • Abidin Mosque
    120 m
  • Kampung China (Chinatown)
    250 m
  • Bukit Puteri
    360 m
  • Pasar Payang
    420 m
  • Pantai Batu Buruk
    2.1 km
  • Mydin Mall
    2.6 km
  • Crystal Mosque
    2.7 km
  • Muzium Negeri Terengganu
    4.1 km
  • Tengku Tengah Zaharah Mosque
    4.8 km
Nearby landmarks
  • Abidin Mosque
    120 m
  • Terengganu Specialist Medical Centre
    180 m
  • Institute Academic Computer
    180 m
  • RHB @ Jalan Masjid Abidin
    180 m
  • Chinatown
    210 m
  • AmBank @ Jalan Syed Hussin
    220 m
  • UOB Bank @ Jalan Masjid Abidin
    220 m
  • OUB @ Kuala Terengganu
    230 m
  • AffinIslamic Bank Bhd
    240 m
  • Kampung China (Chinatown)
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • Baby cot is not available at the property.
  • Extra bed is not available at this property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from: 15:00
  • Check-out until: 12:00
  • Reception open until: 23:59
Getting around
  • Distance from city center: 2 KM
  • Travel time to airport (minutes): 20
The property
  • Number of floors: 8
  • Room voltage: 240
  • Number of rooms : 165
  • Most recent renovation: 2013
  • Number of restaurants: 1

Reviews of The Grand Puteri Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.2
  • 10
  • 10
  • 10
  • 10
  • 8.0
  • 10
  • 7.6
  • 10

Most recent

From 14,533 reviews

  • Cleanliness score 8.1 out of 10 and is a high score in Kuala Terengganu
  • Facilities score 8.1 out of 10 and is a high score in Kuala Terengganu
  • Location score 8.9 out of 10 and is a high score in Kuala Terengganu
  • Room comfort and quality score 7.6 out of 10 and is a high score in Kuala Terengganu
  • Service score 8.7 out of 10 and is a high score in Kuala Terengganu
  • Value for money score 8.4 out of 10 and is a high score in Kuala Terengganu

What guests liked

Summarized by AI

Breakfast: Breakfast stands out for local Terengganu dishes, especially nasi dagang, with many guests also praising options like keropok lekor, lontong, roti jala, and a wide buffet spread. (32 mentions)

Room Cleanliness: Room cleanliness earns frequent praise, with many stays describing the rooms as clean, neat, tidy, and well kept. (32 mentions)

General Services: Staff service feels warm and helpful across many stays, with smooth support from check-in to check-out, quick room changes, luggage help, and polite, welcoming interactions. (28 mentions)

Location: City-center location in Kuala Terengganu puts Pasar Payang, Masjid Abidin, Masjid Zainal Abidin, eateries, and landmarks like Mayang Mall, Dataran Shah Bandar, Bukit Puteri, and Kampung Cina within easy walking distance. (23 mentions)

Parking: Parking feels easy for many guests, with ample or wide spaces, spots right in front of the hotel, and convenient access for cars and even motorcycles. (22 mentions)

Room Comfort: Spacious and comfortable rooms come up often, with several guests highlighting big rooms, family-friendly layouts, king beds, and a generally restful stay. (20 mentions)

Guest Type
Room Type
Language

Show reviews that mention 

Location

Mentioned in 205 reviews
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96% Positive
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3% Unfavourable

Breakfast

Mentioned in 173 reviews
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75% Positive
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24% Unfavourable

Cleanliness

Mentioned in 163 reviews
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53% Positive
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46% Unfavourable

Service

Mentioned in 127 reviews
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83% Positive
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16% Unfavourable

Room comfort

Mentioned in 80 reviews
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53% Positive
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46% Unfavourable

Parking

Mentioned in 58 reviews
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86% Positive
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13% Unfavourable

Value for money

Mentioned in 48 reviews
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91% Positive
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8% Unfavourable

Pool

Mentioned in 35 reviews
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68% Positive
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31% Unfavourable

Bathroom

Mentioned in 31 reviews
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16% Positive
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83% Unfavourable
Changed to review page 1
  1. 8.0Excellent

    Mejar from Malaysia
    Family with young children
    Superior Twin
    Stayed 1 night in September 2026

    “bilik”

    bilik agak mahal jika dibanding dgn apa yg kita dapat. aircond kena kerap service. filter kena bersihkan setiap satu bulan. air aircond menitik, bila tengok keadaan aircond peh kotor. ini perlu dipandang serius kerana berkenaan kesihatan pelanggan. last2 tukar bilik. tapi paling best kat sini adalah sarapan pagi dia mmg ngam sedap..sangat sedap masakan terengganunya lebih2 lagi nasi dagang...bilik air rasa dh boleh buat pengubahsuaian. staff semua sangat baik..

    Reviewed September 28, 2026
  2. 10.0Exceptional

    Azlin from Malaysia
    Solo traveler
    Superior King
    Stayed 1 night in September 2026

    “Excellent Stay & Great Service”

    The facilities were well maintained, and the staff were welcoming and helpful. The bed was comfortable for a good night's sleep, and the Wi-Fi worked well throughout the stay.

    Reviewed October 01, 2026
  3. 9.6Exceptional

    MUHAMMAD from Malaysia
    Couple
    Superior King
    Stayed 1 night in August 2026

    “⭐⭐⭐⭐⭐ Comfortable accommodation in the city center!”

    Very satisfied with the stay at The Grand Puteri Hotel. The location is strategic, the room is clean and comfortable, while the staff are friendly and helpful. The breakfast is also delicious with interesting local food options. This hotel is definitely worth the price and I will surely stay here again when I go to Kuala Terengganu. Highly recommended!

    Reviewed August 03, 2026
    Auto-translated through generative A.I.

    Dear Sir/Madam, Warmest Greetings from The Grand Puteri Hotel, Kuala Terengganu! Thank you very much for taking the time to share your wonderful review and positive feedback on Agoda. We are truly delighted to know that you enjoyed your stay with us and that our services met your expectations. Your kind words are a great encouragement to our entire team and motivate us to continue delivering the best possible service to all our guests. We sincerely appreciate your support and are grateful that you chose The Grand Puteri Hotel as your preferred accommodation during your visit to Kuala Terengganu. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another pleasant and memorable stay with us in the future. Warm Regards, Mohd Edy Izuwan bin Awang Front Office Assistant Manager The Grand Puteri Hotel, Kuala Terengganu

    Responded September 13, 2026
    The Grand Puteri Hotel
  4. 10.0Exceptional

    MUHAMMAD from Malaysia
    Couple
    Superior King
    Stayed 1 night in May 2026

    “a comfortable place”

    The Grand Puteri Hotel is a great and worthwhile accommodation. The staff service is helpful and polite, especially at the front desk. Reasonable prices for a hotel in the city center with a swimming pool, breakfast, and free parking. We enjoyed our stay.

    Reviewed May 11, 2026
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  5. 10.0Exceptional

    Ahmad from Malaysia
    Family with young children
    Superior Twin
    Stayed 1 night in August 2026

    “Great hotel for family travellers ”

    Good location. Mosque just a walking distance. Pools are good for families. Rooms are comfortable. Good breakfast.

    Reviewed September 03, 2026

    Dear Sir/Madam, Warmest Regards From The Grand Puteri Hotel, Kuala Terengganu! Thank you for your comment at Agoda. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback and will resolve your concerns and earn your continued trust to our service. We are truly sorry for the inconvenience and hope to offer you better services in the future. We're proud that you've selected our hotel as your preferred accommodation during your visit to Kuala Terengganu and looking forward for you to visit us again. Warm Regards, Mohd Edy Izuwan bin Awang Front Office Assistant Manager

    Responded September 13, 2026
    The Grand Puteri Hotel
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