Travelling to Mexico? Read all updated requirements before you book.
Exterior view, Grand Riviera Princess - All Inclusive in Playa Del Carmen
Deluxe Junior Suite with Hot Tub - Bed, Grand Riviera Princess - All Inclusive in Playa Del Carmen
a swimming pool with a pool table and chairs, Grand Riviera Princess - All Inclusive in Playa Del Carmen
Swimming pool, Grand Riviera Princess - All Inclusive in Playa Del Carmen
a living room filled with furniture and a large window, Grand Riviera Princess - All Inclusive in Playa Del Carmen
Lobby, Grand Riviera Princess - All Inclusive in Playa Del Carmen
a beach with palm trees and umbrellas, Grand Riviera Princess - All Inclusive in Playa Del Carmen

Removed from saved list

8.3

Excellent

105 reviews

105 reviews

Food & Dining4
Housekeeping4
Beach2
See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Quinta Avenida 6.4 km
3D Museum of Wonders 6.5 km
Nuestra Senora del Carmen Catholic Church 7.0 km
Parque Los Fundadores 7.0 km
Rio Secreto 13.0 km
Nearby landmarks
Gym 110 m
Mangrove protected area 760 m
Mayakoba Beach 1.3 km
Playa Fitness Center 1.6 km
El Camaleón 1.7 km
PARQUE LA NICTE-HA 2.3 km
Hospital General de Zona #18 IMSS 2.9 km
Secret's Capri Pool 3.3 km
Ocean Maya Royale - Adults Only Beach 3.4 km
Centro de Salud 3.4 km

Grand Riviera Princess - All Inclusive

Prolongacion 5 Avenida Manzana 20 Lote 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the El Marlyn Azul part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Rio Secreto. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Private beach

Free Wi-Fi in all rooms!

Currency exchange

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Swimming pool [indoor]

Spa

Luggage storage

Cash withdrawal

This property is in high demand!

4 travelers have booked today.

Value for money8.1
Distance to city center9.4 Km
Location rating8.1
Nearest airportCozumel International Airport (CZM)
Distance to airport20.9 km

Rooms available at Grand Riviera Princess - All Inclusive

Platinum Suite
...
  • Room size: 61 m²/657 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Junior Suite with Hot Tub
...
  • Room size: 56 m²/603 ft²
  • Garden view
  • 2 double beds or 1 king bed
Enter dates to see prices
Laguna Villa Suite
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family Club - Pool Access
...
  • Room size: 59 m²/635 ft²
  • Pool view
  • 2 queen beds
Enter dates to see prices
Super Saver Room
...
  • Room size: 48 m²/517 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Deluxe Junior Suite with Pool Access
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
Family Club Room
...
  • Room size: 58 m²/624 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Junior Deluxe Suite
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
Enter dates to see prices
Family Club Deluxe Junior Room
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices

Frequently asked questions

What type of non-water sports and outdoor activities are available at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive features non-water sport and outdoor activities such as tennis courts for you to enjoy.

What kinds of facilities are available for children at Grand Riviera Princess - All Inclusive?

While on holiday getaway with your loved ones, your kids can also experience the fun in sports and recreation facilities offered at Grand Riviera Princess - All Inclusive which include kids pool, children's playground, and kids club.

Does Grand Riviera Princess - All Inclusive offer an option for contactless check-in and check-out?

At Grand Riviera Princess - All Inclusive, guests can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

Are there ATM on-site at Grand Riviera Princess - All Inclusive?

Yes! The benefits of staying at Grand Riviera Princess - All Inclusive include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your holiday.

How many floors does Grand Riviera Princess - All Inclusive have?

Grand Riviera Princess - All Inclusive has a total of 3 floors.

At what time of the year is Grand Riviera Princess - All Inclusive most popular?

Grand Riviera Princess - All Inclusive's most popular month where verified visitors have stayed the most is in June.

What is the typical rating that verified Solo travelers' have given to Grand Riviera Princess - All Inclusive?

Past solo travelers that have stayed at this property have given Grand Riviera Princess - All Inclusive an average rating of 7.8. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Business travelers' have given to Grand Riviera Princess - All Inclusive?

Verified business travelers that have stayed at this property have given Grand Riviera Princess - All Inclusive an average rating of 7.9. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to Grand Riviera Princess - All Inclusive?

Past couple travelers that have stayed at this property have given Grand Riviera Princess - All Inclusive an average rating of 8.3. You can look up on more in depth customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Grand Riviera Princess - All Inclusive?

Past families with young children that have stayed at this property have given Grand Riviera Princess - All Inclusive an average rating of 8.0. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Grand Riviera Princess - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated hours may be charged an additional fee.

See map

Explore the neighborhood

What people love about Grand Riviera Princess - All Inclusive

  • 9.6

    Exceptional

    "The buffet was ok."

    Hollie

    |

    August 24, 2022

  • 10

    Exceptional

    "We were very happy with our stay at the Grand princess Riviera."

    natalie

    |

    April 25, 2022

  • 10

    Exceptional

    "Very beautiful resort"

    Kevin

    |

    October 25, 2021

Property ranking|Compared to 1,074 Playa Del Carmen properties
See all rankings
Cheapest price score
Value for money score
8.1/10
Cleanliness score
8.7/10
Location score
8.1/10
Better than
98
%
of Playa Del Carmen properties
Better than
97
%
of Playa Del Carmen properties
Better than
97
%
of Playa Del Carmen properties
Better than
96
%
of Playa Del Carmen properties
Overall rating:

8.3

Excellent
105 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.1
Read all reviews >
More about Grand Riviera Princess - All Inclusive

More about Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive

Getting in and around Playa Del Carmen is a breeze when staying at Grand Riviera Princess - All Inclusive, located just minutes away from the city center.
Grand Riviera Princess - All Inclusive offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the resort's free Wi-Fi. Taxi and car hire services provided by the resort make exploring Playa Del Carmen even more convenient. Guests can enjoy free parking right at the resort.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's tours. Packing light is possible at Grand Riviera Princess - All Inclusive thanks to the resort's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by resort.
Enjoy the services offered at Grand Riviera Princess - All Inclusive from the convenience of your guestroom. For your comfort, some rooms at the resort are equipped with linen service and air conditioning. Some rooms at Grand Riviera Princess - All Inclusive even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the cable TV is provided in some rooms.
In some select rooms, you can find a coffee or tea maker, bottled water and mini bar at your disposal. Grand Riviera Princess - All Inclusive also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at Grand Riviera Princess - All Inclusive. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and nightclub.
Grand Riviera Princess - All Inclusive offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like snorkeling, non-motorized water sports, motorized water sports, diving and wind surfing. If you like water sports, you'll appreciate the convenience of watersports equipment rentals provided by Grand Riviera Princess - All Inclusive.
Engage in some easy evening fun with other guests with the resort's dart board, ping-pong table and tennis court. Get social at the resort's games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Playa Del Carmen like a true local. Don't forget to stop by Quinta Avenida located 6.4 km away, where everyone who visits Playa Del Carmen wants to have their photo taken. Acquire some cultural knowledge with a day at 3D Museum of Wonders located 6.5 km away, where you can see famous works by local artists.


Reasons to stay here

Find some of the city's best deals here with rooms 97% cheaper than other options.
Facilities at this resort are rated higher than 97% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 97% of the city's other accommodations.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

7 mentions

Beach

4 mentions

Housekeeping

2 mentions

Languages spoken
  • English
  • French
  • German
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body scrub
  • Body wrap
  • Canoeing
  • Dart board
  • Diving
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Hammam
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • All rooms include breakfast, lunch, dinner, and drinks, at no extra cost
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [free]
  • Fruits/snacks
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Air purifier
  • Balcony/terrace
  • Blackout curtains
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Socket near the bed
  • Sofa
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Buffet Restaurant Green
  • Cuisine: International
  • Menu: A-la-carte
Buffet Restaurant Orange
  • Cuisine: International
  • Menu: A-la-carte
Grill Restaurant La Vaqueria
  • Cuisine: Grill/BBQ
  • Menu: Buffet
Italian Restaurant Mama Mia
  • Cuisine: Italian
  • Menu: Buffet
Snack Sunset Restaurant
  • Cuisine: International
  • Menu: A-la-carte
Snack Riviera Restaurant
  • Cuisine: International
  • Menu: A-la-carte
Swiss Thematic Restaurant La Fondue
  • Cuisine: European
  • Menu: Buffet
Asiatic Restaurant Miso
  • Cuisine: Asian
  • Menu: Buffet
Seafood Restaurant Las Olas
  • Cuisine: Seafood
  • Menu: Buffet
International Gourmet Restaurant Le Fleur
  • Cuisine: International
  • Menu: Buffet
Chill Out Restaurant
  • Menu: Buffet
Mexican Restaurant La Hacienda
  • Cuisine: Mexican
  • Menu: Buffet

Location

Prolongacion 5 Avenida Manzana 20 Lote 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710
Excellent
Location

8.1

Airports
  • Cozumel International Airport (CZM)
    20.9 km
  • Cancun International Airport (CUN)
    44.3 km
Public transportation
  • ADO International Bus Station
    7.0 km
Hospital or clinic
  • Hospital General de Zona #18 IMSS
    2.9 km
Shopping
  • Galeria de Arte 5ta Avenida
    6.5 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Quinta Avenida
    6.4 km
  • 3D Museum of Wonders
    6.5 km
  • Nuestra Senora del Carmen Catholic Church
    7.0 km
  • Parque Los Fundadores
    7.0 km
  • Rio Secreto
    13.0 km
Nearby landmarks
  • Gym
    110 m
  • Mangrove protected area
    760 m
  • Mayakoba Beach
    1.3 km
  • Playa Fitness Center
    1.6 km
  • El Camaleón
    1.7 km
  • PARQUE LA NICTE-HA
    2.3 km
  • Hospital General de Zona #18 IMSS
    2.9 km
  • Secret's Capri Pool
    3.3 km
  • Ocean Maya Royale - Adults Only Beach
    3.4 km
  • Centro de Salud
    3.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Distance from city center9.4 Km
  • Travel time to airport (minutes)60
The property
  • Number of bars/lounges16
  • Number of floors3
  • Number of restaurants12
  • Number of rooms 1492

Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Reviews of Grand Riviera Princess - All Inclusive from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.7
Facilities8.3
Location8.1
Service8.3
Value for money8.1
High score for Playa Del Carmen
Rating
9+ Exceptional (25)
8-9 Excellent (4)
7-8 Very Good (6)
6-7 Good (6)
<6 Below Expectation (8)
Time of the year
Mar - May (20)
Jun - Aug (10)
Sep - Nov (9)
Dec - Feb (10)

Show reviews that mention 

Showing 49 verified guest comments
123
10.0
Exceptional
Rosalyn from United States
Solo traveler
Deluxe Junior Suite with Hot Tub
Stayed 3 nights in June 2022

Amazing Choice for a Solo Black Female Traveler”

First... Thank you to the amazing staff at The Grand Riviera Princess! I was so happy with my choice. I was a bit hesitant while I read some of the reviews, but I couldn't have asked for a more amazing trip. I spent 4 days/3 nights at the resort and opted to stay in a Deluxe Junior Suite with Jacuzzi. My room came with 2 Double beds, closet, personal safe, mini fridge, television, bathroom, and a lovely balcony with seating area. While it is an older property, it is well maintained. The room was clean, and had everything you would need for a comfortable stay (except a microwave - which I really didn't need because All food and Drink is included). Shower water pressure and temp was perfect. Beds were comfy. On to Food - I chose to dine at the main Riviera Buffet most days, because I woke up just about 1/2 way through the scheduled breakfast time on most days and it was closest to my room. The food selections were pretty varied and included everything from fresh fruit, cereal, eggs, coffee, tea breakfast burritos for breakfast, and Pizza, Empanadas, Rotisserie Chicken, Salad and so much more for lunch & dinner. They have pretty much anything you could think of including a selection of wine and other beverages. If you’re looking for a fine dining experience, be sure to book your reservation through the hotel app in advance. There are about 6-7 restaurants to choose from aside from the Buffets. For late night eats visit the “5th Ave Sports Bar” Open until 2am everyday. Getting Around - It is a massive resort so be ready to walk. My shins were literally sore every day. There are shuttles, but they take about 15-20 minutes to come around. The Beach - I may be a bit biased since I’m from the Caribbean, but the beach was fairly nice… just a bit too much seaweed for me. The staff do a good job of trying their best to rake up the seaweed and they even have a Scarbat machine that picks up the seaweed piles. There are lots of Cabanas and Loungers… just be sure to get t

Reviewed June 24, 2022

See room deals

10.0
Exceptional
natalie from United States
Family with teens
Platinum Suite
Stayed 4 nights in April 2022

Easy vacation!”

We were very happy with our stay at the Grand princess Riviera. There was plenty to do here to stay on site all day every day. We played beach volleyball, went to the pool (s), used their paddle boards, played in the ocean. It was seaweed season, but the hotel was out cleaning up the seaweed every evening that had washed ashore. The only thing that I wasn't thrilled with was the food. It was fine, but it wasn't great. After 3 days, were ready to go into town for better fare. The staff was friendly and helpful, the place was clean. We would go back again if this is the kind of vacation that we were seeking again. Don't forget to get out and see what Playa del Carmen and the rest of the area has to offer!

Reviewed April 25, 2022

See room deals

10.0
Exceptional
Georgina from United States
Couple
Deluxe Junior Suite with Pool Access
Stayed 7 nights in August 2021

Wonderful experience!”

My husband and I celebrated our 50th year wedding anniversary, and this resort was perfect, and it’s beautiful! The swimup rooms are great! People are very friendly, and the service was excellent! I do recommend this resort. Great for the price!

Reviewed September 07, 2021

See room deals

10.0
Exceptional
Adonis from Mexico
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 2 nights in December 2019

Just gets better and better”

I hadn't been there for more than five or six years, so I knew The Grand Riviera Princess was a very nice resort. However, I didn't think it could get much better, but boy was I wrong! My wife and two kids really had a GREAT TIME! The bubble cannons at the beach are fabulous fun! The food and service is even better than we remembered. I honestly can't think of one single thing bad or even mediocre to say about the experience. It was just Great!! We definitely have to do it again, like next year.

Reviewed January 09, 2020

See room deals

10.0
Exceptional
Jennifer from United States
Family with teens
Platinum Suite
Stayed 5 nights in August 2021

All inclusive ”

Great staff, great facilities. Drinks and food were plentiful. My only complain is the Oriental restaurant (Miso) was not really close to real Chinese/Thai cuisines. Other than that, place is beautiful and worth the money.

Reviewed August 11, 2021

See room deals

9.6
Exceptional
Hollie from United States
Family with teens
Platinum Suite
Stayed 4 nights in August 2022

It was a good resort.”

The buffet was ok. The best restaurant was the Asian one called Miso - do the Teppanyaki - it was really good!

Reviewed August 25, 2022

See room deals

10.0
Exceptional
Babu from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 2 nights in March 2020

All around excellent.”

They need to make it easier to connect to wifi. It was a pain to connect.

Reviewed March 08, 2020

See room deals

9.2
Exceptional
lyia from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 6 nights in January 2020

Excellent resort ”

This resort is huge and a lot of things to see and do. We stayed 6nights and didn’t used or see other parts of the resort. All staff are exceptional. Pools are clean, the beach is gorgeous, food are all right. Drinks are yummy, plus a lot of animals are living there these add another awesome things about this resort. 2 things I wish they they had provided since the room we stayed was quite big (junior suite I guess that was their smallest room). I wish they had provided slippers and ropes. Again thanks for all hard working staff.

Reviewed February 04, 2020

See room deals

10.0
Exceptional
Kevin from United States
Couple
Super Saver Room
Stayed 2 nights in October 2021

Exceptional”

Very beautiful resort

Reviewed October 25, 2021

See room deals

7.2
Very good
Aki from Mexico
Couple
Deluxe Junior Suite with Hot Tub
Stayed 1 night in November 2020

Think twice before booking here!”

From all restaurants, only 2 were open The bar from the pool closes at 5 pm! No music by the pool, only the echo from loud tourists/kids Bathrooms near the pool were extremely dirty (literally overflowing with 💩) We waited over 20 mins to receive a table for the buffet at breakfast, when we walked in, there were so many empty tables! It is an all inclusive resort, but room service is an extra charge! And is the only option youve got after 9:30 pm TERRIBLE covid measures. Not eco friendly AT ALL. Were living in 2020, this is one of the few hotels in the area that still use plastic disposable cups/plates. In general food was very disappointing. No bathrobes, no extra pillows nor blankets in room, curtains did not close completely, very small TV. The only good things about this hotel is that the hotel itself is very pretty and the staff is nice (special shoutout to Jesus working at the bar by the beach! Excellent service)

Reviewed November 17, 2020

See room deals

6.8
Good
Tara from United States
Family with teens
Platinum Suite
Stayed 5 nights in May 2022

False Advertising ”

Wanted you to pay for everything said offered mask for free, offered to certain people…said Covid test are offered if stay is four nights or more, had to pay…everclosed at 10pm while neighboring hotels remained opened

Reviewed May 16, 2022

See room deals

2.8
J-F from Canada
Business traveler
Deluxe Junior Suite
Stayed 14 nights in May 2021

Invest a little more elsewhere ! ”

1) Sent an email 10 days before my arrival asking if there was a shuttle from the airport to the hotel, or what was the best option... never received an answer ! To get to the hotel, I bought an ADO bus ticket. At the airport, ask the security guards to know where to get a ticket. Around $12.50 one way to PlayadelCarmen, then $20 for the taxi ride to the hotel. 2) At my arrival, they didn't find my reservation Had to wait 45 minutes and they finally found the reservation ! 3) I'm working online for a hotels reviews website... so I need access to nternet... so here the free wi-fi is so poor that I had to buy a sim card in town to launch this page! 4) To have access to the free wi-fi you have to share your personal information and you have to give access to your phone! Read carefully the conditions and obligations before using it! 5) The premium wifi service doesn't work (May 2021)! So I'm unable to work online. I bought a sim card in Playa del Carmen. Around $30 to get an excellent package. It's $6 per 1.6Go/15 days with Telcel. 6) The reception and bar staff I've met seems to don't care about customers. The looks empty with no emotions, no smiles, no human kindness. There's no extra mile for you here! 7) Bell boys, gardeners and food staff are super friendly! Are very good in English. 8) Overall the site is clean. Pools are perfect for kids. 9) The basic rooms (75% of the rooms) are beige with beige sheets and beige floors... 10) Expect to walk a lot. This is a huge beige resort with stairs to go to the reception and or to your room. 11) For most of the customers (mainly from USA) they're not following the mexican government' Covid19 protocols. Staff, yes they do follow the protocols. Unfortunately, this is not something I'm doing frequently, but I definitely NOT recommend this hotel. Why not invest a little bit more to a better place, where the management is plugged on the 21st century !

Reviewed May 31, 2021

See room deals

2.8
Lev from United States
Solo traveler
Laguna Villa Suite
Stayed 5 nights in April 2021

Not fully open and very unclean”

Not fully open and very unclean

Reviewed August 23, 2022

See room deals

9.2
Exceptional
Zbigniew from United States
Couple
Platinum Suite
Stayed 8 nights in November 2018

Good time in Grand Riviera Princess”

It really was good time in Grand Riviera Princess! The resort is not brand new, but well maintained, clean and pleasant. I travel to different resort every year in Riviera Maya, so I have a good comparison. Princess has a very good design - the dual layout, Sunset on southern side, Riviera on northern side, Platinum to east - close to ocean works great. Plus beach to main lobbies (Sunset & Riviera) walk is nice and seems shorter, because of string of swimming pools on both sides of a walk, with plenty of activity and people around. There is enough of restaurants and large snack bars - Riviera and Sunset changing from breakfast/lunch buffets to evening restaurants- Fondue, Las Olas, Bocca and the steak house 2 is a good idea! Platinum beach was very nice, although the staff is fighting loosing battle with surf, taking the sand away. I saw some palm trees cut away, because the ocean came closer... Food was excellent and service very good. Special thanks to Platinum Lounge people!

Reviewed December 03, 2018

See room deals

10.0
Exceptional
Aedin from Ireland
Couple
Super Saver Room
Stayed 6 nights in March 2019

Incredible resort, absolutely stunning!”

I could not believe how beautiful this resort was. It was our first time doing an all inclusive holiday and we were spoiled at the grand riviera princess! The food was amazing and drinks never ever stopped flowing! Beautiful spacious rooms and everywhere in the resort is spotlessly clean. The beach is so relaxing and the entertainers are great fun too! Would 100% recommend to others!

Reviewed March 27, 2019

See room deals

8.4
Excellent
Andrew from United States
Solo traveler
Platinum Suite
Stayed 5 nights in November 2018

Good value for the money”

I've been to several All Inclusive resorts and in my opinion many are on the same category. It only depends on the price point. This resort is very large with well maintained grounds. The beach is eroding, as are most in the area. The food at the al a carte restaurants was much better than the buffets. The buffets were not great, but you could make do. Made to order omelettes in the morning were great. The sports bar is open 24/7 and has good food.

Reviewed December 03, 2018

See room deals

6.0
Karent
Family with young children
Deluxe Junior Suite with Hot Tub
Stayed 1 night in August 2018

Broken toilet”

We stayed at the grand sunset princess platinum for 5days but when our flight was changed I had to book an extra night and had to go to riviera for just an extra night. It was a huge difference, staff was still amazing and room was clean but the toilet was broken the seat flung when I sat down and no shampoo or conditioner like in the Platnum.

Reviewed August 23, 2018

See room deals

9.2
Exceptional
jeff from United States
Solo traveler
Platinum Suite
Stayed 4 nights in April 2018

Relaxing fun ”

Loved the pools and beach area. I highly highly recommend the platinum upgrade for rooms being placed close to beach, special beach area with comfortable beach chairs/more shade, and the upgraded liquor selection. Ate at one a la carte (seafood) and it was very good. The dinner buffet...only good thing I can say about it was the desserts were actually amazing. Breakfast and the taco cart by the pool plus snack foods in platinum lounge area kept me going all day. The live bands that played every nite were

Reviewed May 03, 2018

See room deals

8.4
Excellent
Maria from United States
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in May 2019

Excellent”

Very clean and the food was great. Lots of restaurants to choose from. We called before we booked our trip and asked about what type of liquor they served. They told me it was all good quality liquor but come to find out the hard way that we needed to upgrade our stay. It was still good but not the best. The beach was terrible. Rooms are very nice and clean . Oh forgot room service is not free they charged us for order food.

Reviewed May 11, 2019

See room deals

8.8
Excellent
Lori from United States
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in April 2019

Check room catagory”

This hotel and the entire property is beautiful. Be prepared to walk a lot! Food was plentiful and lots of choices, but nothing was out of this world delicious. Be sure to verify your room category. We had lots of people there for a wedding and lots of mixups on the categories. They may try to say you owe more or just place you in something less than you paid for. Just know what you should be getting when you arrive so they do not give you a lower category. Other than that, great fun in the sun!!

Reviewed April 23, 2019

See room deals

123
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss