We came to this resort for a family Destination Wedding”

My husband and I went to the resort for a family wedding. There were 40 of us in total. For the wedding day itself was a perfect backdrop for the day.. naturally with the glorious sun over the water. The cons were the desserts should have been put out later as there was nothing to nibble on in the later part of the celebration. Also I found it tacky that when we arrived they were still decorating and before we left they were taking the decorations down??... VERY BAD Etiquette!!!?? The pros was the music and the vast selection of food. As for the rest of vacation: There should be some staff available for guidance through out the resort due to its size My flight home was delayed and I wanted to get in touch with the driver ... there was going to be an extra charge for that service which I feel should be included It should be first come first serve for the specialized restaurants Pros: Beautiful landscaped grounds w/protected wildlife Variety of entertainment

Great Experience”

Food was good, staff was amazing, entertainment team was GREAT

Food was terrible ”

Rooms weres okay, food was terrible!

Loved the variety, great value for the price”

My boyfriend and I enjoyed our 4 night stay. The staff are extremely friendly and they always had a smile on their faces.

Good time in Grand Riviera Princess”

It really was good time in Grand Riviera Princess! The resort is not brand new, but well maintained, clean and pleasant. I travel to different resort every year in Riviera Maya, so I have a good comparison. Princess has a very good design - the dual layout, Sunset on southern side, Riviera on northern side, Platinum to east - close to ocean works great. Plus beach to main lobbies (Sunset & Riviera) walk is nice and seems shorter, because of string of swimming pools on both sides of a walk, with plenty of activity and people around. There is enough of restaurants and large snack bars - Riviera and Sunset changing from breakfast/lunch buffets to evening restaurants- Fondue, Las Olas, Bocca and the steak house 2 is a good idea! Platinum beach was very nice, although the staff is fighting loosing battle with surf, taking the sand away. I saw some palm trees cut away, because the ocean came closer... Food was excellent and service very good. Special thanks to Platinum Lounge people!

Good value for the money”

I've been to several All Inclusive resorts and in my opinion many are on the same category. It only depends on the price point. This resort is very large with well maintained grounds. The beach is eroding, as are most in the area. The food at the al a carte restaurants was much better than the buffets. The buffets were not great, but you could make do. Made to order omelettes in the morning were great. The sports bar is open 24/7 and has good food.

Disappointing food and staff on lovely facilities ”

Lovely grounds and facilities; downside is the severely eroded and crowded beach. Restaurants have very simple menus and not well executed: food was mediocre. Staff leave a lot to be desired: (1) Security was extremely rude and unaccomodating to friends who wanted to pick up residents; (2) After check-in, bellboy asked 4 times if I was sure I wanted help taking my luggage to my room, and suggested I do it myself that my room was close enough (my room was at least a 5min walk away and I had multiple bags); (3) For check-out, no immediate response to my call for help with luggage. Ended up taking all my luggage myself and was met 15mins later when I was already at the lobby; (4) Was in line 20 mins to check-out. Would not recommend.

Broken toilet”

We stayed at the grand sunset princess platinum for 5days but when our flight was changed I had to book an extra night and had to go to riviera for just an extra night. It was a huge difference, staff was still amazing and room was clean but the toilet was broken the seat flung when I sat down and no shampoo or conditioner like in the Platnum.

Exceptional”

Excellent resort with friendly and accommodating staff. The only problem with this resort is that they do not remove the seaweed off the beach. This makes it impossible to enjoy the beach as the smell is horrendous!

Relaxing fun ”

Loved the pools and beach area. I highly highly recommend the platinum upgrade for rooms being placed close to beach, special beach area with comfortable beach chairs/more shade, and the upgraded liquor selection. Ate at one a la carte (seafood) and it was very good. The dinner buffet...only good thing I can say about it was the desserts were actually amazing. Breakfast and the taco cart by the pool plus snack foods in platinum lounge area kept me going all day. The live bands that played every nite were

Bad recepition ”

Overall, the property is good and large but the stuffs are not very helyful, especially the recepiton and frontdesk. The stuffs do not speak English and the frontdesk could not communicate with me which is so bad. Food is so so. Just only the room that looks good

Pesimo servicio”

El servicio es de lo peor. A diferencia de otras cadenas aqui hay que pagar adicional por muchas cosas. El personal no esta bien capacitado y tiene que pedir autorizacion al capitan cada vez que debe hacer cargos a la habitacion. El almuerzo en el buffet es muy poco variado y muchos productos tenian mal sabor. No brindan ni batas de baño ni pantuflas. No tienen snacks en el frigobar y tampoco acondicionador para las duchas. A comparacion de otros hoteles con la misma tarifa hay mucha diferencia en los servicios que presta tanto en atencion comida y bebida.

Hotel con baja calidad ”

Me hospede para ir a un curso en el hotel Grand Velas. La diferencia entre estos dls hoteles es abismal tanto en precio como en servicios y calidad. No volvería a llegar ahí porque no es la calidad de hotel que acostumbro a visitar.

Muy bueno! ”

Volví por segunda vez, todo genial, posibilidad de mejora de servicio en los concierne Platinum, a excepción de Molly q nos atendió muy bien