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8.2

Excellent
/10
(2,497 reviews)See what guests said
Food & Dining4
Housekeeping4
Beach2
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Playa Punta Esmeralda 3.1 km
Quinta Avenida 6.4 km
3D Museum of Wonders 6.5 km
Nuestra Senora del Carmen Catholic Church 7.0 km
Parque Los Fundadores 7.0 km
Rio Secreto 13.0 km
Nearby landmarks
Gym 110 m
Mangrove protected area 760 m
Playa Fitness Center 1.6 km
El Camaleón 1.7 km
Mayakoba Beach 1.9 km
PARQUE LA NICTE-HA 2.3 km
Hospital General de Zona #18 IMSS 2.9 km
Playa Punta Esmeralda 3.1 km
Secret's Capri Pool 3.3 km
Centro de Salud 3.4 km
Grand Riviera Princess - All Inclusive

"We were very happy with our stay at the Grand princess Riviera."

natalie - April 25, 2022
Deluxe Junior Suite with Hot Tub - Bed Grand Riviera Princess - All Inclusive
 Grand Riviera Princess - All Inclusive
Swimming pool Grand Riviera Princess - All Inclusive
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Grand Riviera Princess - All Inclusive

Prolongacion 5 Avenida Manzana 20 Lote 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the El Marlyn Azul part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Rio Secreto. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

23 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money8.1
Distance to city center9.4 Km
Location rating8.1
Nearest airportCozumel International Airport (CZM)
Distance to airport20.9 km

Rooms available at Grand Riviera Princess - All Inclusive

Platinum Suite
...
  • Garden view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Family Club - Pool Access
...
  • Pool view
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Deluxe Junior Suite with Hot Tub
...
  • Garden view
  • Balcony/terrace
  • 2 double beds or 1 king bed
Enter dates to see prices
Laguna Villa Suite
...
  • Garden view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Super Saver Room
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Family Club Room
...
  • Garden view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Junior Suite with Pool Access
...
  • Pool view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Junior Suite
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
Enter dates to see prices
Family Club Deluxe Junior Room
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices
Family Club Deluxe Junior Room Swimout
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Riviera Princess - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Riviera Princess - All Inclusive?

For those who wish to drive their own cars, Grand Riviera Princess - All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Grand Riviera Princess - All Inclusive?

Wake up to a great buffet breakfast at Grand Riviera Princess - All Inclusive.

What are my dining options at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive features on-site restaurants for your dining convenience.

What is the smoking policy at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive’s neighborhood is El Marlyn Azul which includes popular restaurants such as Coco's Cabanas, Piaf Restaurant and Lucca Restaurant.

What are popular attractions near Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive’s location in the El Marlyn Azul neighborhood makes it close to famous attractions including PARQUE LA NICTE-HA.

What popular beaches are close to Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive’s El Marlyn Azul neighborhood also includes Playa Punta Esmeralda.

What popular natural sightseeing spots are close to Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive is located within El Marlyn Azul, which makes it conveniently close to natural sights including Mangrove protected area.

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Explore the neighborhood

What people love about Grand Riviera Princess - All Inclusive

  • 10

    Exceptional

    "We were very happy with our stay at the Grand princess Riviera."

    natalie

    |

    April 25, 2022

  • 10

    Exceptional

    "There was plenty to do here to stay on site all day every day."

    natalie

    |

    April 25, 2022

  • 10

    Exceptional
    Staff 

    "The staff was friendly and helpful, the place was clean."

    natalie

    |

    April 25, 2022

Property ranking|Compared to 886 Playa Del Carmen properties
See all rankings
Cheapest price score
Value for money score
8.1/10
Cleanliness score
8.7/10
Service score
8.2/10
Better than
98
%
of Playa Del Carmen properties
Better than
97
%
of Playa Del Carmen properties
Better than
97
%
of Playa Del Carmen properties
Better than
96
%
of Playa Del Carmen properties
Overall rating:

8.2

Excellent
2,497 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.1
Read all reviews >
What travelers say they love:
This resort is huge and a lot of things to see and do.
lyia from United States
Couple
More about Grand Riviera Princess - All Inclusive

More about Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive

Getting in and around Playa Del Carmen is a breeze when staying at Grand Riviera Princess - All Inclusive, located just minutes away from the city center.
Grand Riviera Princess - All Inclusive offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the resort's free Wi-Fi. Taxi and car hire services provided by the resort make exploring Playa Del Carmen even more convenient. Guests can enjoy free parking right at the resort.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's tours. Packing light is possible at Grand Riviera Princess - All Inclusive thanks to the resort's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by resort.
Enjoy the services offered at Grand Riviera Princess - All Inclusive from the convenience of your guestroom. For your comfort, some rooms at the resort are equipped with linen service and air conditioning. Some rooms at Grand Riviera Princess - All Inclusive even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the cable TV is provided in some rooms.
In some select rooms, you can find bottled water, a coffee or tea maker and mini bar at your disposal. Grand Riviera Princess - All Inclusive also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at Grand Riviera Princess - All Inclusive. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar, nightclub and casino.
Grand Riviera Princess - All Inclusive offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like snorkeling, non-motorized water sports, motorized water sports, diving and wind surfing. If you like water sports, you'll appreciate the convenience of watersports equipment rentals provided by Grand Riviera Princess - All Inclusive.
Engage in some easy evening fun with other guests with the resort's dart board, ping-pong table and tennis court. Get social at the resort's games room and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Playa Del Carmen like a true local. Don't forget to stop by Quinta Avenida located 6.4 km away, where everyone who visits Playa Del Carmen wants to have their photo taken. Acquire some cultural knowledge with a day at 3D Museum of Wonders located 6.5 km away, where you can see famous works by local artists.


Reasons to stay here

Find some of the city's best deals here with rooms 97% cheaper than other options.
Facilities at this resort are rated higher than 97% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

7 mentions

Beach

4 mentions

Housekeeping

2 mentions

Languages spoken

  • English
  • French
  • German
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Casino
  • Dart board
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Air purifier
  • Balcony/terrace
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Fan
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Socket near the bed
  • Sofa
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Buffet Restaurant Green

  • Cuisine: International
  • Menu: A-la-carte

Buffet Restaurant Orange

  • Cuisine: International
  • Menu: A-la-carte

Grill Restaurant La Vaqueria

  • Cuisine: Grill/BBQ
  • Menu: Buffet

Italian Restaurant Mama Mia

  • Cuisine: Italian
  • Menu: Buffet

Snack Sunset Restaurant

  • Cuisine: International
  • Menu: A-la-carte

Snack Riviera Restaurant

  • Cuisine: International
  • Menu: A-la-carte

Swiss Thematic Restaurant La Fondue

  • Cuisine: European
  • Menu: Buffet

Asiatic Restaurant Miso

  • Cuisine: Asian
  • Menu: Buffet

Seafood Restaurant Las Olas

  • Cuisine: Seafood
  • Menu: Buffet

International Gourmet Restaurant Le Fleur

  • Cuisine: International
  • Menu: Buffet

Chill Out Restaurant

  • Menu: Buffet

Mexican Restaurant La Hacienda

  • Cuisine: Mexican
  • Menu: Buffet
Location
Prolongacion 5 Avenida Manzana 20 Lote 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710
Excellent
Location

8.1

Airports

  • Cozumel International Airport (CZM)
    20.9 km
  • Cancun International Airport (CUN)
    44.3 km

Public transportation

  • ADO International Bus Station
    7.0 km

Hospital or clinic

  • Hospital General de Zona #18 IMSS
    2.9 km

Shopping

  • Galeria de Arte 5ta Avenida
    6.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Playa Punta Esmeralda
    3.1 km
  • Quinta Avenida
    6.4 km
  • 3D Museum of Wonders
    6.5 km
  • Nuestra Senora del Carmen Catholic Church
    7.0 km
  • Parque Los Fundadores
    7.0 km
  • Rio Secreto
    13.0 km

Nearby landmarks

  • Gym
    110 m
  • Mangrove protected area
    760 m
  • Playa Fitness Center
    1.6 km
  • El Camaleón
    1.7 km
  • Mayakoba Beach
    1.9 km
  • PARQUE LA NICTE-HA
    2.3 km
  • Hospital General de Zona #18 IMSS
    2.9 km
  • Playa Punta Esmeralda
    3.1 km
  • Secret's Capri Pool
    3.3 km
  • Centro de Salud
    3.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Distance from city center9.4 Km
  • Travel time to airport (minutes)60

The property

  • Number of bars/lounges16
  • Number of floors3
  • Number of restaurants12
  • Number of rooms 1492
Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Reviews of Grand Riviera Princess - All Inclusive from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.7
Facilities8.3
Location8.1
Service8.2
Value for money8.1
High score for Playa Del Carmen
Rating
9+ Exceptional (23)
8-9 Excellent (4)
7-8 Very Good (5)
6-7 Good (6)
<6 Below Expectation (7)
Time of the year
Mar - May (19)
Jun - Aug (7)
Sep - Nov (9)
Dec - Feb (10)
All guests (90)
All room types
All languages

Show reviews that mention 

Showing 45 verified guest comments
123
9.2
Exceptional
Zbigniew from United States
Couple
Platinum Suite
Stayed 8 nights in November 2018

Good time in Grand Riviera Princess”

It really was good time in Grand Riviera Princess! The resort is not brand new, but well maintained, clean and pleasant. I travel to different resort every year in Riviera Maya, so I have a good comparison. Princess has a very good design - the dual layout, Sunset on southern side, Riviera on northern side, Platinum to east - close to ocean works great. Plus beach to main lobbies (Sunset & Riviera) walk is nice and seems shorter, because of string of swimming pools on both sides of a walk, with plenty of activity and people around. There is enough of restaurants and large snack bars - Riviera and Sunset changing from breakfast/lunch buffets to evening restaurants- Fondue, Las Olas, Bocca and the steak house 2 is a good idea! Platinum beach was very nice, although the staff is fighting loosing battle with surf, taking the sand away. I saw some palm trees cut away, because the ocean came closer... Food was excellent and service very good. Special thanks to Platinum Lounge people!

Reviewed December 03, 2018

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10.0
Exceptional
Aedin from Ireland
Couple
Super Saver Room
Stayed 6 nights in March 2019

Incredible resort, absolutely stunning!”

I could not believe how beautiful this resort was. It was our first time doing an all inclusive holiday and we were spoiled at the grand riviera princess! The food was amazing and drinks never ever stopped flowing! Beautiful spacious rooms and everywhere in the resort is spotlessly clean. The beach is so relaxing and the entertainers are great fun too! Would 100% recommend to others!

Reviewed March 27, 2019

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10.0
Exceptional
Adonis from Mexico
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 2 nights in December 2019

Just gets better and better”

I hadn't been there for more than five or six years, so I knew The Grand Riviera Princess was a very nice resort. However, I didn't think it could get much better, but boy was I wrong! My wife and two kids really had a GREAT TIME! The bubble cannons at the beach are fabulous fun! The food and service is even better than we remembered. I honestly can't think of one single thing bad or even mediocre to say about the experience. It was just Great!! We definitely have to do it again, like next year.

Reviewed January 09, 2020

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8.4
Excellent
Andrew from United States
Solo traveler
Platinum Suite
Stayed 5 nights in November 2018

Good value for the money”

I've been to several All Inclusive resorts and in my opinion many are on the same category. It only depends on the price point. This resort is very large with well maintained grounds. The beach is eroding, as are most in the area. The food at the al a carte restaurants was much better than the buffets. The buffets were not great, but you could make do. Made to order omelettes in the morning were great. The sports bar is open 24/7 and has good food.

Reviewed December 03, 2018

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7.2
Very good
Aki from Mexico
Couple
Deluxe Junior Suite with Hot Tub
Stayed 1 night in November 2020

Think twice before booking here!”

From all restaurants, only 2 were open The bar from the pool closes at 5 pm! No music by the pool, only the echo from loud tourists/kids Bathrooms near the pool were extremely dirty (literally overflowing with 💩) We waited over 20 mins to receive a table for the buffet at breakfast, when we walked in, there were so many empty tables! It is an all inclusive resort, but room service is an extra charge! And is the only option youve got after 9:30 pm TERRIBLE covid measures. Not eco friendly AT ALL. Were living in 2020, this is one of the few hotels in the area that still use plastic disposable cups/plates. In general food was very disappointing. No bathrobes, no extra pillows nor blankets in room, curtains did not close completely, very small TV. The only good things about this hotel is that the hotel itself is very pretty and the staff is nice (special shoutout to Jesus working at the bar by the beach! Excellent service)

Reviewed November 17, 2020

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9.2
Exceptional
lyia from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 6 nights in January 2020

Excellent resort ”

This resort is huge and a lot of things to see and do. We stayed 6nights and didn’t used or see other parts of the resort. All staff are exceptional. Pools are clean, the beach is gorgeous, food are all right. Drinks are yummy, plus a lot of animals are living there these add another awesome things about this resort. 2 things I wish they they had provided since the room we stayed was quite big (junior suite I guess that was their smallest room). I wish they had provided slippers and ropes. Again thanks for all hard working staff.

Reviewed February 04, 2020

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6.0
Karent
Family with young children
Deluxe Junior Suite with Hot Tub
Stayed 1 night in August 2018

Broken toilet”

We stayed at the grand sunset princess platinum for 5days but when our flight was changed I had to book an extra night and had to go to riviera for just an extra night. It was a huge difference, staff was still amazing and room was clean but the toilet was broken the seat flung when I sat down and no shampoo or conditioner like in the Platnum.

Reviewed August 23, 2018

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9.2
Exceptional
jeff from United States
Solo traveler
Platinum Suite
Stayed 4 nights in April 2018

Relaxing fun ”

Loved the pools and beach area. I highly highly recommend the platinum upgrade for rooms being placed close to beach, special beach area with comfortable beach chairs/more shade, and the upgraded liquor selection. Ate at one a la carte (seafood) and it was very good. The dinner buffet...only good thing I can say about it was the desserts were actually amazing. Breakfast and the taco cart by the pool plus snack foods in platinum lounge area kept me going all day. The live bands that played every nite were

Reviewed May 03, 2018

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8.4
Excellent
Maria from United States
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in May 2019

Excellent”

Very clean and the food was great. Lots of restaurants to choose from. We called before we booked our trip and asked about what type of liquor they served. They told me it was all good quality liquor but come to find out the hard way that we needed to upgrade our stay. It was still good but not the best. The beach was terrible. Rooms are very nice and clean . Oh forgot room service is not free they charged us for order food.

Reviewed May 11, 2019

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8.8
Excellent
Lori from United States
Family with teens
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in April 2019

Check room catagory”

This hotel and the entire property is beautiful. Be prepared to walk a lot! Food was plentiful and lots of choices, but nothing was out of this world delicious. Be sure to verify your room category. We had lots of people there for a wedding and lots of mixups on the categories. They may try to say you owe more or just place you in something less than you paid for. Just know what you should be getting when you arrive so they do not give you a lower category. Other than that, great fun in the sun!!

Reviewed April 23, 2019

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7.6
Very good
Peter from United States
Group
Platinum Suite
Stayed 4 nights in April 2019

Decent Trip”

We went as a group of seven people. The resort is long, so if your group is assigned rooms in different areas of the hotel it can be cumbersome to meet up with everyone. The food at the a la cart restaurants is good, especially the mexican. Steak house was good but the portions are very small. The buffets are good for breakfast but skip them for dinner, just get a sandwich at the sports bar if you don't have a la cart reservations. The beach is nice and the pools are good, but the pools are spread out. The rooms are nice and housekeeping does a great job. in all the resort is good value for the money.

Reviewed April 13, 2019

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6.4
Good
lawrence from Mexico
Group
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in April 2019

not my kind of travel”

I was invited to a family wedding here but an all inclusive is not our kind of travel. It was like being in a resort in the U.S.they even played American music all day. Didn't get much of a Mexico flavor. They have created a safe and protected environment away from the local town. I think that this is for people who don't speak the language and are scared of the challenge of interacing and the adventure of getting to know the locals

Reviewed April 06, 2019

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9.2
Exceptional
Mary
Couple
Deluxe Junior Suite with Hot Tub
Stayed 5 nights in February 2019

We came to this resort for a family Destination Wedding”

My husband and I went to the resort for a family wedding. There were 40 of us in total. For the wedding day itself was a perfect backdrop for the day.. naturally with the glorious sun over the water. The cons were the desserts should have been put out later as there was nothing to nibble on in the later part of the celebration. Also I found it tacky that when we arrived they were still decorating and before we left they were taking the decorations down??... VERY BAD Etiquette!!!?? The pros was the music and the vast selection of food. As for the rest of vacation: There should be some staff available for guidance through out the resort due to its size My flight home was delayed and I wanted to get in touch with the driver ... there was going to be an extra charge for that service which I feel should be included It should be first come first serve for the specialized restaurants Pros: Beautiful landscaped grounds w/protected wildlife Variety of entertainment

Reviewed March 03, 2019

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6.8
Good
Nicole from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 4 nights in April 2019

It was a decent experience. ”

The food was terrible. The beach was great, the room was very nice (the hot tub jets!), and our drink cups were always full of delicious mojitos. The food options and restaurants were honestly awful, the best food we ate was from a cart by the pool. We also had a lot of trouble booking an excursion with the hotel, do that ahead of time for sure! So there are multiple hotels clustered into one, and we definitely heard a lot of fun things going on at night that we couldn't find! This was definitely a kid focused family friendly hotel, so if you're a young couple definitely look for an adults only place to have more fun activities. You get what you pay for and because the hotel was on the cheaper side, the experience reflected that in the activities and food. We felt like we had done everything there was to do there after a few days, and got a little board towards the end.

Reviewed October 04, 2019

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6.4
Good
Chidinma from United States
Solo traveler
Deluxe Junior Suite with Hot Tub
Stayed 1 night in November 2018

Disappointing food and staff on lovely facilities ”

Lovely grounds and facilities; downside is the severely eroded and crowded beach. Restaurants have very simple menus and not well executed: food was mediocre. Staff leave a lot to be desired: (1) Security was extremely rude and unaccomodating to friends who wanted to pick up residents; (2) After check-in, bellboy asked 4 times if I was sure I wanted help taking my luggage to my room, and suggested I do it myself that my room was close enough (my room was at least a 5min walk away and I had multiple bags); (3) For check-out, no immediate response to my call for help with luggage. Ended up taking all my luggage myself and was met 15mins later when I was already at the lobby; (4) Was in line 20 mins to check-out. Would not recommend.

Reviewed November 24, 2018

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10.0
Exceptional
David from Israel
Business traveler
Deluxe Junior Suite with Hot Tub
Stayed 6 nights in September 2019

On business”

I was attending a conference nearby so did not use the facilities so much but everything was great - food, rooms and lots going on that I may use next time on vacation.

Reviewed September 28, 2019

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10.0
Exceptional
Lisa from United States
Couple
Platinum Suite
Stayed 4 nights in July 2019

Exceptional”

I had a wonderful four days stay here with my fiancé. The areas that need improvements are the food and the tiles in the bathroom were slippery after a shower. Other then that, it was great. I would definitely come back!

Reviewed July 19, 2019

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10.0
Exceptional
Rosy from Canada
Couple
Deluxe Junior Suite with Hot Tub
Stayed 6 nights in December 2018

Great Experience”

Food was good, staff was amazing, entertainment team was GREAT

Reviewed January 10, 2019

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9.2
Exceptional
ann from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 1 night in May 2018

Exceptional”

Excellent resort with friendly and accommodating staff. The only problem with this resort is that they do not remove the seaweed off the beach. This makes it impossible to enjoy the beach as the smell is horrendous!

Reviewed June 03, 2018

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6.4
Good
Krassimira from United States
Couple
Deluxe Junior Suite with Hot Tub
Stayed 7 nights in April 2019

Worst customer service I have ever experienced in MX”

We booked a week, and a few hours later another 3 days in order to make it 10 days total. While checking in, we reinforced that to the front desk and they confirmed that our stay was going to be 10 days straight in the same room. The evening of the 3rd day we were contacted by the front desk, with a notification that the following morning we had to pack, check out before noon, wait until 3:30 pm, then check in again. Any attempt to explain how ridiculous this was, including talking to the night manager Porfirio, resulted in a refusal to fix the situation. Check in typically takes at least one hour in this particular resort. We lost an entire day with this nonsense. We also noticed that roughly half of the personnel were not polite. This came as a total surprise, considering that we vacation in Mexico at least five times a year. for instance, barkeepers do not necessarily comply with the customer’s request. Air conditioning is scant in some restaurants.

Reviewed May 19, 2019

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