Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive

Prolongacion 5 Avenida Manzana 20 Lote 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710
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    Swimming pool Grand Riviera Princess - All Inclusive
    Swimming pool Grand Riviera Princess - All Inclusive
    Buffet Grand Riviera Princess - All Inclusive
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    Grand Riviera Princess - All Inclusive Reviews

    8.3
    Excellent
    /10
    (24 reviews)See what guests said
    10.0
    Exceptional

    "Food was good, staff was amazing, entertainment team was GRE..."

    Rosy

    -

    January 10, 2019

    9.0
    Exceptional cleanliness

    Things you’ll love about Grand Riviera Princess - All Inclusive

    • Private beach

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    This property is in high demand!Last booked 12 hours ago
    Excellent
    Location
    8.2
    See map
    Excellent location
    Value for money8.2
    Distance to city center9.4 Km
    Location rating8.2
    Nearest airportCozumel International Airport (CZM)
    Distance to airport20.9 km

    Rooms available at Grand Riviera Princess - All Inclusive

    Deluxe Junior Suite (2 Adults + 2 Children)
    Deluxe Junior Suite (2 Adults + 2 Children)
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    • 4 single beds and 1 double ...
    Enter dates to see prices
    Deluxe Junior Suite (2 Adults + 1 Child)
    Deluxe Junior Suite (2 Adults + 1 Child)
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    • 4 single beds and 1 double ...
    Enter dates to see prices
    Villa Lagoon View
    Villa Lagoon View
    ...
    • Room size: 65 m²/700 ft²
    • Balcony/terrace
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    Junior Suite Deluxe
    Junior Suite Deluxe
    ...
    • Room size: 56 m²/603 ft²
    • Balcony/terrace
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    Family Club - Pool Access
    Family Club - Pool Access
    ...
    • Pool view
    • Balcony/terrace
    • 2 queen beds
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    Platinum Suite
    Platinum Suite
    ...
    • Garden view
    • Balcony/terrace
    • 1 king bed
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    Family Club Room
    Family Club Room
    ...
    • Garden view
    • Balcony/terrace
    • 1 king bed
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    Deluxe Junior Suite with Pool Access
    Deluxe Junior Suite with Pool Access
    ...
    • Pool view
    • Balcony/terrace
    • 2 double beds
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    Laguna Villa Suite
    Laguna Villa Suite
    ...
    • Garden view
    • Balcony/terrace
    • 1 king bed
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    Guestroom
    Guestroom
    ...
    • Room size: 55 m²/592 ft²
    Enter dates to see prices
    Have a question for Grand Riviera Princess - All Inclusive?

    What people love about Grand Riviera Princess - All Inclusive

    • 9.2
      Exceptional

      "Food was excellent and service very good."

      Zbigniew

      |

      December 3, 2018

    • 9.2
      Exceptional

      "Loved the pools and beach area."

      jeff

      |

      May 3, 2018

    • 9.2
      Exceptional

      "(seafood) and it was very good."

      jeff

      |

      May 3, 2018

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    More about Grand Riviera Princess - All Inclusive

    More about Grand Riviera Princess - All Inclusive

    10.0
    Exceptional

    "The staff are extremely friendly and they always had a smile..."

    Norma

    |

    December 23, 2018

    An overview

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    What they offer

    6.4
    Good

    "Lovely grounds and facilities;"

    Chidinma

    |

    November 24, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

    Reviews of Grand Riviera Princess - All Inclusive from real guests

    Agoda Reviews (24)Booking.com Reviews (591)
    8.3
    /
    10
    Excellent
    Cleanliness9.0
    Facilities7.9
    Location8.2
    Service8.3
    Value for money8.2
    Provided by verified guests of Agoda
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    All guests (24)
    All room types
    Showing 14 verified guest comments
    9.2
    Exceptional
    Mary
    Couple
    Deluxe Junior Suite with Hot Tub
    Stayed 5 nights in February 2019

    We came to this resort for a family Destination Wedding”

    My husband and I went to the resort for a family wedding. There were 40 of us in total. For the wedding day itself was a perfect backdrop for the day.. naturally with the glorious sun over the water. The cons were the desserts should have been put out later as there was nothing to nibble on in the later part of the celebration. Also I found it tacky that when we arrived they were still decorating and before we left they were taking the decorations down??... VERY BAD Etiquette!!!?? The pros was the music and the vast selection of food. As for the rest of vacation: There should be some staff available for guidance through out the resort due to its size My flight home was delayed and I wanted to get in touch with the driver ... there was going to be an extra charge for that service which I feel should be included It should be first come first serve for the specialized restaurants Pros: Beautiful landscaped grounds w/protected wildlife Variety of entertainment

    Reviewed March 03, 2019
    10.0
    Exceptional
    Rosy from Canada
    Couple
    Deluxe Junior Suite with Hot Tub
    Stayed 6 nights in December 2018

    Great Experience”

    Food was good, staff was amazing, entertainment team was GREAT

    Reviewed January 10, 2019
    6.4
    Good
    Anthony from United States
    Couple
    Deluxe Junior Suite with Hot Tub
    Stayed 3 nights in November 2018

    Food was terrible ”

    Rooms weres okay, food was terrible!

    Reviewed December 27, 2018
    10.0
    Exceptional
    Norma from United States
    Couple
    Deluxe Junior Suite with Hot Tub
    Stayed 4 nights in December 2018

    Loved the variety, great value for the price”

    My boyfriend and I enjoyed our 4 night stay. The staff are extremely friendly and they always had a smile on their faces.

    Reviewed December 23, 2018
    9.2
    Exceptional
    Zbigniew from United States
    Couple
    Platinum Suite
    Stayed 8 nights in November 2018

    Good time in Grand Riviera Princess”

    It really was good time in Grand Riviera Princess! The resort is not brand new, but well maintained, clean and pleasant. I travel to different resort every year in Riviera Maya, so I have a good comparison. Princess has a very good design - the dual layout, Sunset on southern side, Riviera on northern side, Platinum to east - close to ocean works great. Plus beach to main lobbies (Sunset & Riviera) walk is nice and seems shorter, because of string of swimming pools on both sides of a walk, with plenty of activity and people around. There is enough of restaurants and large snack bars - Riviera and Sunset changing from breakfast/lunch buffets to evening restaurants- Fondue, Las Olas, Bocca and the steak house 2 is a good idea! Platinum beach was very nice, although the staff is fighting loosing battle with surf, taking the sand away. I saw some palm trees cut away, because the ocean came closer... Food was excellent and service very good. Special thanks to Platinum Lounge people!

    Reviewed December 03, 2018
    8.4
    Excellent
    Andrew from United States
    Solo traveler
    Platinum Suite
    Stayed 5 nights in November 2018

    Good value for the money”

    I've been to several All Inclusive resorts and in my opinion many are on the same category. It only depends on the price point. This resort is very large with well maintained grounds. The beach is eroding, as are most in the area. The food at the al a carte restaurants was much better than the buffets. The buffets were not great, but you could make do. Made to order omelettes in the morning were great. The sports bar is open 24/7 and has good food.

    Reviewed December 03, 2018
    6.4
    Good
    Chidinma from United States
    Solo traveler
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in November 2018

    Disappointing food and staff on lovely facilities ”

    Lovely grounds and facilities; downside is the severely eroded and crowded beach. Restaurants have very simple menus and not well executed: food was mediocre. Staff leave a lot to be desired: (1) Security was extremely rude and unaccomodating to friends who wanted to pick up residents; (2) After check-in, bellboy asked 4 times if I was sure I wanted help taking my luggage to my room, and suggested I do it myself that my room was close enough (my room was at least a 5min walk away and I had multiple bags); (3) For check-out, no immediate response to my call for help with luggage. Ended up taking all my luggage myself and was met 15mins later when I was already at the lobby; (4) Was in line 20 mins to check-out. Would not recommend.

    Reviewed November 24, 2018
    6.0
    Karent
    Family with young children
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in August 2018

    Broken toilet”

    We stayed at the grand sunset princess platinum for 5days but when our flight was changed I had to book an extra night and had to go to riviera for just an extra night. It was a huge difference, staff was still amazing and room was clean but the toilet was broken the seat flung when I sat down and no shampoo or conditioner like in the Platnum.

    Reviewed August 23, 2018
    9.2
    Exceptional
    ann from United States
    Couple
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in May 2018

    Exceptional”

    Excellent resort with friendly and accommodating staff. The only problem with this resort is that they do not remove the seaweed off the beach. This makes it impossible to enjoy the beach as the smell is horrendous!

    Reviewed June 03, 2018
    9.2
    Exceptional
    jeff from United States
    Solo traveler
    Platinum Suite
    Stayed 4 nights in April 2018

    Relaxing fun ”

    Loved the pools and beach area. I highly highly recommend the platinum upgrade for rooms being placed close to beach, special beach area with comfortable beach chairs/more shade, and the upgraded liquor selection. Ate at one a la carte (seafood) and it was very good. The dinner buffet...only good thing I can say about it was the desserts were actually amazing. Breakfast and the taco cart by the pool plus snack foods in platinum lounge area kept me going all day. The live bands that played every nite were

    Reviewed May 03, 2018
    5.2
    parichat from United States
    Family with teens
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in March 2018

    Bad recepition ”

    Overall, the property is good and large but the stuffs are not very helyful, especially the recepiton and frontdesk. The stuffs do not speak English and the frontdesk could not communicate with me which is so bad. Food is so so. Just only the room that looks good

    Reviewed March 20, 2018
    4.0
    ANA from Argentina
    Family with young children
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in January 2019

    Pesimo servicio”

    El servicio es de lo peor. A diferencia de otras cadenas aqui hay que pagar adicional por muchas cosas. El personal no esta bien capacitado y tiene que pedir autorizacion al capitan cada vez que debe hacer cargos a la habitacion. El almuerzo en el buffet es muy poco variado y muchos productos tenian mal sabor. No brindan ni batas de baño ni pantuflas. No tienen snacks en el frigobar y tampoco acondicionador para las duchas. A comparacion de otros hoteles con la misma tarifa hay mucha diferencia en los servicios que presta tanto en atencion comida y bebida.

    Reviewed January 30, 2019
    7.2
    Very good
    Maricarmen from Mexico
    Business traveler
    Deluxe Junior Suite with Hot Tub
    Stayed 1 night in December 2018

    Hotel con baja calidad ”

    Me hospede para ir a un curso en el hotel Grand Velas. La diferencia entre estos dls hoteles es abismal tanto en precio como en servicios y calidad. No volvería a llegar ahí porque no es la calidad de hotel que acostumbro a visitar.

    Reviewed December 12, 2018
    7.2
    Very good
    Maria from Argentina
    Family with young children
    Platinum Suite
    Stayed 7 nights in November 2018

    Muy bueno! ”

    Volví por segunda vez, todo genial, posibilidad de mejora de servicio en los concierne Platinum, a excepción de Molly q nos atendió muy bien

    Reviewed November 19, 2018
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