Based on100reviews
Grand Serpong Hotel
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Interior view
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7.0 Very good location
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  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

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Distances to essentials

  • Airports
    • 12 km
    • Soekarno Hatta International Airport (CGK) - Jakarta
    • 29 km
    • Halim Perdanakusuma International Airport (HLP) - Jakarta
  • Bus and rail stations
    • 4.9 km
    • Tangerang Railway Station
    • 6 km
    • Batu Ceper Railway Station
  • Hospitals and clinics
    • 1.9 km
    • Rumah Sakit Qadr
  • Pharmacies
    • 1.6 km
    • Dunia Sehat Pharmacy
  • Convenience stores
    • 1.3 km
    • Alfamart
  • Cash withdrawal
    • on site

More about Grand Serpong Hotel

An overview

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Verified traveler reviews

Verified traveler reviews

Agoda Reviews (100) Reviews (177)


Filter by traveler type
  • Cleanliness 7.1
  • Facilities 5.9
  • Location 7.0
  • Room comfort and quality 6.9
  • Service 7.1
  • Value for money 6.9
  • Cleanliness 7.3
  • Facilities 6.9
  • Location 7.2
  • Room comfort and quality 6.8
  • Service 7.5
  • Value for money 7.2
  • Cleanliness 6.8
  • Facilities 6.5
  • Location 6.8
  • Room comfort and quality 6.3
  • Service 6.8
  • Value for money 5.8
Very good
based on 10 reviews
  • Cleanliness 8.0
  • Facilities 7.3
  • Location 7.2
  • Room comfort and quality 8.0
  • Service 7.8
  • Value for money 7.8
Review score
  • Cleanliness 6.2
  • Facilities 4.0
  • Location 6.3
  • Room comfort and quality 6.7
  • Service 6.3
  • Value for money 6.0
based on 3 reviews
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 8.7
  • Service 8.0
  • Value for money 8.0
Very good
based on 5 reviews
  • Cleanliness 7.2
  • Facilities 5.0
  • Location 6.8
  • Room comfort and quality 8.7
  • Service 6.8
  • Value for money 8.0
Provided by verified guests of Agoda

Review language
  • English
  • Bahasa Indonesia
  • 한국어
  • 日本語
  • 繁體中文 (香港)
  • 简体中文
  • Suomi
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Room type
  • Superior
  • Deluxe Room
  • Family Three-Bedroom Suite

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Showing 93 verified reviews
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Kwan from Indonesia
Business traveler
Stayed 1 night in March 2015
Nice hotel”
Nice hotel nice stay
Reviewed February 02, 2017
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NATHARIA from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in December 2016
deluxe room is big”
old building, dirty swimpool, but large size bedroom
Reviewed January 11, 2017
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yeni from Indonesia
Business traveler
Deluxe Room
Stayed 1 night in December 2016
Never ever come back there. You have to wait the lift for 35 minutes more. And the only one lift which function. I have back to room to call that the lift just one which we can use. And then when we go to breakfast at 08:30 am all items almost empty. We choose hotel with 4 stars but their standards is not 4 stars. I just eat sausages. Because the other cuisine sold and not interested. We ask the chef to make egg but i have to waiting for 20 minutes. It really wasting my time. The only one is good just the room. And the other is bad. We hard to find parking. There is not bellboy to help us. Theis security is not friendly.
Reviewed January 02, 2017
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Adelaida from Indonesia
Stayed 1 night in September 2016
cheap and nice”
nice place
Reviewed December 13, 2016
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Ulrich from Germany
Solo traveler
Deluxe Room
Stayed 2 nights in November 2016
Nice Hotel with spacious rooms”
Basically you get an small appartement - just without the kitchen. Very spacious and clean. Breakfast ist very good with mostly asian dishes. The pool is cleaned every second day. The mall is not in function anymore, but a small Indomaret is nearby and the SMS (big serpong mall) is very recommended: 15 - 30 minutes taxi ride with really fabulous restaurants (inside and out with evening performances on both ends of the mall - take your pick). If you take a taxi to the airport try to go the small streets behind the hotel: it can save you nearly one hour in not standing in the traffic jam on the ringroad. Google maps can help - or take a taxy from the app Grab - cheap and fast. Be aware that two hotels are very near to each other and the Grand Serpong is just behind the big one.
Reviewed November 25, 2016
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Richardo from Indonesia
Stayed 1 night in November 2016
Not Recommended”
Lift is too slow and too small
Reviewed November 13, 2016
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Eva from Indonesia
Stayed 1 night in November 2016
Pretty good”
The building doesnt look good from the outside. The parking lot also a little weird. But soon u enter the lobby u'll feel relieved. The hotel rooms are in high floors. Food are okay but many range. Some staffs are friendly, some are not. Bed is queen size, disappointing, cos even budget hotels has bigger bed.
Reviewed November 10, 2016
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luyi from China
Business traveler
Stayed 10 nights in August 2016
nice ”
worth to try
Reviewed September 29, 2016
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jenniefer from Australia
Family with teens
Stayed 1 night in September 2016
Good value hotel, clean”
I enjoyed my stay at grand serpong hotel. the location is very strategic and the room is very clean and well kept. My room also had a nice view of Tangerang. The only down side is the lift took forever, it is very slow and often has issues.
Reviewed September 26, 2016
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Shahida from South Korea
Family with young children
Stayed 3 nights in September 2016
It was a overall a pleasant stay but there is scope for more improvements.”
Service was good. Price was also good. However, breakfast buffet wasnt that great and room toilets were not that great. Had to shower in cold water.
Reviewed September 14, 2016
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Family Three-Bedroom Suite booked 3 hours, 13 minutes ago
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May 2017
June 2017