Grand Sihanouk Ville Hotel in Sihanoukville - Room Deals, Photos & Reviews
Grand Sihanouk Ville Hotel
Grand Sihanouk Ville Hotel
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Very good
Location
7.3
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Grand Sihanouk Ville Hotel

Very good location
Stay in the heart of Sihanoukville - See what's nearby
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Very good
From 862 reviewsSee what guests said
7.4
  • Airport transfer

  • 210 meters to the beach

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
7.7
Very good
Room comfort & quality
Deluxe Balcony
Deluxe Balcony
...
  • Pool view
  • 24 m²/258 ft²
  • 1 king bed
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Twin Superior Pool Side
Twin Superior Pool Side
...
  • Pool view
  • 30 m²/323 ft²
  • 2 queen beds
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Deluxe Twin With Balcony
Deluxe Twin With Balcony
...
  • Pool view
  • 24 m²/258 ft²
  • 2 single beds
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Deluxe Family
Deluxe Family
...
  • Pool view
  • 44 m²/474 ft²
  • 2 king beds
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Standard Double Room
Standard Double Room
...
  • Pool view
  • 16 m²/172 ft²
  • 1 king bed
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Deluxe Triple
Deluxe Triple
...
  • Pool view
  • 54 m²/581 ft²
  • 3 double beds
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Single Room with Shower
Single Room with Shower
...
  • Pool view
  • 15 m²/161 ft²
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Superior Twin Beds
Superior Twin Beds
...
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    Deluxe Double/Twin
    Deluxe Double/Twin
    ...
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      Deluxe Single
      Deluxe Single
      ...
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        More about Grand Sihanouk Ville Hotel

        More about Grand Sihanouk Ville Hotel

        "The pool area is nice, and the price is good."

        Reviewed April 1, 2016

        Daniel from Philippines

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        Solo traveler

        An overview

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        Nearest essentials

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        What they offer

        "Nice hotel, clean swimming pool and cheap food"

        Quang N. from Vietnam

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        Couple
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (862)Booking.com Reviews (583)
        7.4
        Cleanliness7.7
        Facilities7.0
        Location7.3
        Room comfort and quality7.7
        Service7.7
        Value for money7.4
        Provided by verified guests of Agoda
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        12345
        8.8
        Excellent
        Johan from Sweden
        Solo traveler
        Deluxe Balcony
        Stayed 1 night in April 2018
        Excellent style and friendly”
        The building is just amazing and staff very friendly, polite and speak good English. My first room was a bit gloomy but it was easy to change and the new was suberb and beautiful. Food was excellent.
        Reviewed August 02, 2018
        3.6
        Đặng from Vietnam
        Group
        Standard Double Room
        Stayed 1 night in April 2018
        worst experience!!!”
        Although I had reserved my room a month before but they gave me the room in staff's dining area, very noisy, bad privacy like always have people talk and giggle in front of your room, worst view ever, the electric tankless water heater was leaked so that I could not use it and the staff is unfriendly like they don't want you to come here. I will never recommend any friends to come here. For me, never comes back!
        Reviewed June 09, 2018
        Dear Dang Thank you for staying at our Hotel and for taking your time to rate us. We always strive to deliver service at the highest level possible and feedback from our guest helps us to improve and develop our product. We strongly apologize for a bad experience you experienced with us, and I assure you that we take your comments with utmost seriousness. We will review our routines in our departments in order to make sure this not happens again. When it comes our staff : Me and my team are honestly quite surprised that someone had such a bad experience with our staff. Normally, our staff, gets a lot of good feedback from guests for their friendly and helpful attitude and our front desk for their good english. But we obviously failed this time, and again we deeply apologize for this. In spite of this, we hope you will reconsider to stay at our Hotel again, where you will experience the best of Grand Sihanoukville Hotel. Take Care! Sincerely, Line,
        Show more
        Grand Sihanouk Ville Hotel
        9.2
        Exceptional
        Mark from Australia
        Couple
        Standard Double Room
        Stayed 1 night in May 2018
        I loved the pool ”
        Great Hotel , proffesional experience hospitality ,Western manager , great friendly staff, good food, clean rooms , fantastic pool, walking distance to the beach, restaurants and massage .
        Reviewed May 22, 2018
        Dear Mark Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments regarding our friendly staff, our hospitality, our Western and Khmer management, our fantastic pool, our good food, or clean rooms and our location, nearby the beach, restaurant area and massage area. Once again, thank you for your kind words. We hope to welcome you back at our Hotel in the future. Have a nice day! Sincerely Line, Manager
        Responded May 23, 2018
        Grand Sihanouk Ville Hotel
        8.8
        Excellent
        mark from United Kingdom
        Group
        Deluxe Twin With Balcony
        Stayed 6 nights in April 2018
        Great hotel ”
        Great little hotel stayed here before can’t fault the hotel but the resort wouldn’t go again full of Chinese casino every thing gone
        Reviewed April 28, 2018
        Dear Mark Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments regarding our great hotel, such as our swimming pool, our restaurant and poolside bar and our travel desk. Take Care! Sincerely, Line, Manager
        Responded May 01, 2018
        Grand Sihanouk Ville Hotel
        8.0
        Excellent
        marco from Canada
        Couple
        Deluxe Balcony
        Stayed 9 nights in March 2018
        Personnel super”
        Decor extérieur superbe .personnel 12/10.
        Reviewed April 01, 2018
        Dear Marco Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments when it comes to our great staff, our nice decor and our facilities, such as swimming pool, restaurant and poolside bar and travel desk. Take Care! Sincerely Line, Manager
        Responded April 05, 2018
        Grand Sihanouk Ville Hotel
        7.6
        Very good
        Brian from United States
        Couple
        Deluxe Balcony
        Stayed 3 nights in March 2018
        Very good”
        Staff was super helpful. We had flight issues and the staff was helpful getting us in contact with the airline. It was our first time in Sihanoukville. We are more beach people and would have liked the Otres Beach area better but if you’re into the casino thing this is a great location for that as many casinos are now open and more being built nearby. Breakfast Buffet was decent for $5. Hotel was clean.
        Reviewed March 31, 2018
        Dear Brian Thank you for staying at our Hotel and for taking your time to rate us. We use all feedback's to improve our Hotel, our services and our operation. Thank you for your compliments regarding our helpful staff, our cleanliness, our location and our breakfast buffet. Once again, thank you for your kind words. We hope to welcome you back at our Hotel in the future. Have a nice day! Sincerely Line, Manager
        Responded April 05, 2018
        Grand Sihanouk Ville Hotel
        8.0
        Excellent
        Nguyen from Vietnam
        Group
        Twin Superior Pool Side
        Stayed 1 night in November 2017
        Great!!!”
        I stayed in rand Sihanouk Ville Hotel with my team. We are satisfied about a room, a view, and a service.
        Reviewed March 04, 2018
        Dear Nguyen Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments concerning our service, our rooms and our view. Nice to read that you had a great stay with us! Have a nice day! Sincerely Line, Manager
        Responded March 06, 2018
        Grand Sihanouk Ville Hotel
        8.8
        Excellent
        xiumi from China
        Family with teens
        Twin Superior Pool Side
        Stayed 2 nights in February 2018
        Good”
        Good stuff , kind service, good location near the beach, but maybe it is better to improve the facilities in the room 104
        Reviewed March 03, 2018
        Dear Xiumi Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments regarding our good staff, our kind service and our good location nearby the restaurant area and the beach. Take Care! Sincerely Line, Manager
        Responded March 06, 2018
        Grand Sihanouk Ville Hotel
        6.4
        Good
        Magnus from Sweden
        Family with young children
        Twin Superior Pool Side
        Stayed 1 night in February 2018
        Good hotel for one or two nights on the way to and from islands.”
        The hotel has ok standard for its price, with a good pool and restaurant(friendly staff). Perfect place to stay in between transfer to an from islands(koh Rong...others). Only 5 min with tuk tuk to ferry pier. Should not use this hotel for a longer stay.
        Reviewed February 22, 2018
        Dear Magnus Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. First of all, thank you for your compliment regarding our friendly staff, our facilities such as swimming pool, restaurant and poolside bar and our location, nearby the boat pier, restaurant area and the beach. We apologize for any bad experience you experienced during your stay, and we are sorry that we could not meet your standard of expectations. Sincerely Line, Manager
        Responded February 23, 2018
        Grand Sihanouk Ville Hotel
        8.8
        Excellent
        Sam from United States
        Couple
        Deluxe Balcony
        Stayed 6 nights in February 2018
        Great location”
        The Grand Waterfront is a good value primarily for its prime location, in a neighborhood full of cafes, restaurants and bars, and within easy walking distance to the Royal Palace and Wat Phnom. I had a room with a balcony, which afforded a view of the Mekong, and it was a pleasant, sunny spot from which to survey the leafy street below while having a cup of morning tea. The hotel is very close to several girlie bars, which results in a certain amount of very colorful traffic through the hotel at times, so travelers should be aware of this. One other thing to be aware of is that the walls, at least on the on the fifth floor, are paper thin and you may hear every sound your neighbor makes. The staff were always extremely helpful and courteous. The food at the hotel restaurant was ok, although the rooftop pool is little more than a plunge pool, good for cooling off on a hot day but not for swimming. The one negative remark I have is that , although I received written confirmation I would have an airport pickup, the hotel didn’t follow through on this. Overall a good value and I’d stay here again.
        Reviewed February 19, 2018
        Dear Sam Thank you for your review. It looks like you have given wrong review to wrong Hotel. We are located in Sihanoukville, since Royal Palaca and Wat Phnom is located in Phnom Penh. But, you are welcome to our Hotel in the future. Best Regards Line, Manager
        Responded February 20, 2018
        Grand Sihanouk Ville Hotel
        6.8
        Good
        Jed from Canada
        Solo traveler
        Deluxe Balcony
        Stayed 5 nights in February 2018
        Value for money”
        Everything is quite reasonable. Very peaceful when there isnt a busload of people screaming their heads off (which is hard to avoid in Sihanouk Ville these days.) Recommended if this is the beach you want to be at.
        Reviewed February 16, 2018
        Dear Jed Thank you for staying at our Hotel and for taking your time to rate us. We always strive to deliver service at the highest level possible and feedback from our guest helps us to improve and develop our product. Thank you for your compliment regarding our value for money and our peaceful hotel. Safe travels! Kind Regards Line, Manager
        Responded February 17, 2018
        Grand Sihanouk Ville Hotel
        7.6
        Very good
        Paul from United Kingdom
        Couple
        Twin Superior Pool Side
        Stayed 3 nights in January 2018
        Good hotel although a little basic”
        stayed here 3 nights and hotel is basic standard which I think seems to be the norm in this price range in sihanoukville. rooms are basic but clean and would benefit so much from a simple lick of paint. we had pool twin and good that you could sit outside room round the pool which is the best feature of the hotel and has jacuzzi jets etc. didn't have breakfast included so can't comnent. but be warned sihanoukville is an absolute dump it's full of rubbish they have destroyed the resort with construction and it's overun and I mean overun with Chinese hotels and casinos. it's a shame I'm sure a few years ago it was a decent place. I won't be back
        Reviewed February 07, 2018
        Dear Paul Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments regarding our swimming pool with Jacuzzi jets and our location near the beach and the restaurant area. Unfortunately, it looks like you had some bad experience here in Sihanoukville. Sihanoukville is under development these days, so it is construction work on some areas. But, most of the tourist I talk to, are happy with Sihanoukville. We all work to make Sihanoukville a better place for future visitors, thank you for the feedback. Safe travels! Kind Regards Line, Manager
        Responded February 16, 2018
        Grand Sihanouk Ville Hotel
        8.0
        Excellent
        Gilbert from United States
        Solo traveler
        Twin Superior Pool Side
        Stayed 5 nights in February 2018
        Location has changed a lot ”
        Since last visit 6 month ago Chinese have demolished evert thing around. 2/3 of beach gone, all the food stalls , bars , woman selling food gone, replaced by Chinese Casino
        Reviewed February 07, 2018
        Dear Gilbert Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Unfortunately, it looks like you had some bad experience here in Sihanoukville. Sihanoukville is under development these days, so it is construction work on some areas. But, most of the tourist I talk to, are happy with Sihanoukville. We all work to make Sihanoukville a better place for future visitors, thank you for the feedback. Have a nice day! Sincerely, Line, Manager
        Responded February 16, 2018
        Grand Sihanouk Ville Hotel
        7.6
        Very good
        Bernard from Canada
        Couple
        Deluxe Balcony
        Stayed 4 nights in January 2018
        3 Star hotel with several great features.”
        There are many things to recommend this hotel. The staff by and large excellent Kris and Line, the managers were exceptionally helpful. While the breakfast is about what you expect for a 3 star hotel ...The restaurant offers excellent food at reasonable prices for lunch and dinner - the rib eye steak and the Khmer soups are as good as you will get any where. The pool is fantastic and kept incredibly clean. Also the hotel is within easy walking distance of the beach and some excellent restaurants .Our room was large, the bed very comfortable but the decor very dated. There were a few problems - most notably at checkout during a tropical downpour - a misunderstanding which could have been solved with an itemised bill. Kris and Line were incredibly professional in dealing with the problem after the fact. As long as you go to this hotel expecting a 3 star experience you will be very pleasantly surprised.
        Reviewed January 31, 2018
        Dear Bernard, Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments when it comes to our helpful staff, our swimming pool, our restaurant, our rooms, our comfortable beds and our location nearby the beach and restaurant area. Have a nice day! Kind Regards Line, Manager
        Responded February 10, 2018
        Grand Sihanouk Ville Hotel
        6.8
        Good
        Rina from United States
        Couple
        Deluxe Balcony
        Stayed 1 night in January 2018
        Bad room? Sewer smell in 110”
        The hotel looks really nice when walking in- the pool is clean, there are sun beds around it and the rooms with balconies look cheerful. That positive first impression was severely tainted as we made our way to our room (110). To put it simply, the room stank. Of mold, of damp and throughout the night of sewer. The aircon worked to cool down the room, however was very loud (some part wasn’t moving right). Hot water worked but the bathroom really stinks bad. I’m not a picky traveler and I know we were not in a 4 star resort to western standards, but the smell was bad. We didn’t arrive until 10:30pm and were too tired to ask for a room change, so I’m not sure if this was just a bad luck room or if this is the hotel’s standard. We were glad to leave after one night. The positives: friendly people, breakfast buffet was ok and reasonably priced at $5, pool was nice. Too bad about the room smell.
        Reviewed January 30, 2018
        Dear Rina Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. First of all, thank you for your compliment regarding our friendly staff, our breakfast and our facilities such as our swimming pool with sunbeds, poolside bar and restaurant. We deeply apologize for the smell in the room you stayed in We have now solved this problem in the room you stayed in, and hopefully this will not happen to our future guests. Take Care! Sincerecly Line, Manager
        Responded February 20, 2018
        Grand Sihanouk Ville Hotel
        10.0
        Exceptional
        Michael from United States
        Solo traveler
        Twin Superior Pool Side
        Stayed 2 nights in January 2018
        Great Location For Power Walking With Unbelievable Pool Spa Afterwards”
        Turns out that the cheapest rooms (poolside) are the best rooms allowing you to not lock your door as you enjoy this fabulous pool that turns into a 5 star spa the moment staff turn on the jets. This hotel is located one block away from the beginning of Ochheutal Beach where all the Khmer restaurants are. Great location if you like to walk for exercise. From this hotel you can walk Southerly 1 hour 15 minutes down to the end of Ochheutal Beach on either the sand or along a never ending sidewalk out of harms way from vehicular traffic. Many Tuk Tuk's to bail your out if you don't want to walk the 1 hour 15 minutes back. Get back and enjoy this spa with some of the strongest jets in all of Southeast Asia that completely fixes any aches and pains from the walk. This one jet in the pool is so strong that you can actually swim against the current completing a great lower and upper body workout when combined with the power walk. Also great food and 5 star service.
        Reviewed January 17, 2018
        Dear Michael Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments regarding our good service, our swimming pool, our restaurant and our location, nearby the beach and restaurant area. Once again, thank you for your kind words. We hope to welcome you back at our Hotel in the future. Have a nice day! Sincerely Line, Manager
        Responded February 19, 2018
        Grand Sihanouk Ville Hotel
        5.6
        Luca from Italy
        Solo traveler
        Deluxe Balcony
        Stayed 4 nights in December 2017
        Above average”
        Room not clean ... basic
        Reviewed January 09, 2018
        Dear Luca Thank you for staying at our Hotel and for taking your time to rate us. We always strive to deliver service at the highest level possible and feedback from our guest helps us to improve and develop our product. Regarding our level of cleaning: That is something we take very seriously. We have received a lot of good feedback concerning our cleanliness, but we are of course not perfect and are always looking to improve. We will review our routines in the housekeeping department in order to make sure this not happens again. Take Care! Sincererly Line, Manager
        Responded February 20, 2018
        Grand Sihanouk Ville Hotel
        7.2
        Very good
        Linda from Australia
        Solo traveler
        Deluxe Balcony
        Stayed 14 nights in December 2017
        Good location”
        Well run with pleasant staff. OK hotel restaurant. Stairways could be kept cleaner and some parts need painting. Rooms a bit spartan. Could do with a bit of decorating.
        Reviewed January 02, 2018
        Dear Linda, Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments when it comes to our great staff and our good location near the beach and restaurant area. We apologize for any inconvenience you had during your stay. Take Care! Sincerely Line, Manager
        Responded February 12, 2018
        Grand Sihanouk Ville Hotel
        3.6
        Karl from Sweden
        Couple
        Deluxe Balcony
        Stayed 7 nights in December 2017
        In urgent need of renovations”
        The 2 first rooms we looked at was full of black mold in the bathrooms, paint on the walls and ceiling is cracking, beds are hard. The whole place really needs a good, proper cleaning and a feesh coat of paint
        Reviewed December 30, 2017
        2.4
        Aaron from Vietnam
        Group
        Standard Double Room
        Stayed 4 nights in December 2017
        Worst hotel experience of my life-and I'm not a complainer ”
        Staff never seemed to know what you were talking about. Very, very inflexible with any small problem. The second floor rooms were absolutely disgusting. The kitchen door is always open on the second floor, and all smells waft into the rooms, and they are not pleasant. My door faced the pool, and i could hear people pounding meat and other food items at 5-6 in the morning. Super loud. Really not cool. Tgen theres brunch--in the silver trays you'll find--noodles, cabbage, badly done pancakes without syrup--basically anything but western food, which, being located in a western style themed foodie town, makes no sense. Wasn't free. I paid 5 bucks and felt ripely ripped off. The pkace had no unique vibe whatsoever, none seemed enthusiastic at all to be there, and the best part was leaving.
        Reviewed December 27, 2017
        12345
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