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About Grand Sumatera Hotel

Description

When visiting Surabaya, you'll feel right at home at Grand Sumatera Hotel, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Embassy of Japan, Embassy of United Kingdom, Consulate of Canada.

Offering hotel guests superior services and a broad range of amenities, Grand Sumatera Hotel is committed to ensuring that your stay is as comfortable as possible. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, daily housekeeping, fax machine, grocery deliveries, taxi service.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Grand Sumatera Hotel.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Grocery delivery
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Newspapers
  • Safety deposit boxes
  • Smoking area

Access

  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 10:00 AM
Check-Out Until: 12:00 PM
Number of Rooms : 24
Room Voltage: 220
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Recent customer comments

Filter by traveler type
Good



based on 35 reviews
  • Cleanliness 6.5
  • Facilities 8.0
  • Location 6.8
  • Room Comfort/Standard 6.4
  • Service 6.5
  • Value for money 6.6
  • Food/Dining 4.9
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arik from Indonesia
Couple
Standard Double or Twin
Stayed 1 night in September 2013
Good and clean
Near Gubeng train station
Reviewed September 26, 2014

Budiman from Indonesia
Family with young children
Deluxe
Stayed 1 night in June 2014
Real room (go show) price is same to Agoda's price
Quiet, Food is not expensive, clean.
Nothing special. I ordered deluxe room, and got room 204 that the window is facing to a wall, there's no scene to see. But strange, Agoda gave me insider price that should be much cheaper than regular price. I asked to receptionist about my room's regular price if I just show up and get a room. It was not different, only insignificant small difference. I paid about Rp 370.000 on Agoda (insider price). My room's regular price was Rp 385.000. That was only about US$1.20 difference. Is Agoda not significantly cheaper, or the Hotel gave me room lesser than I should get?
Reviewed June 16, 2014

Paul from Belgium
Couple
Superior Double or Twin
Stayed 2 nights in May 2014
Not bad. Not good
Location
We complaints about the food. Breakfast was from 7 until 10 The last day we go for early breakfast at 8.15. And there was no meet or eggs. Only dry rice. When we complaint the not do anything. After 30 min we left
Reviewed May 25, 2014

meliani from Indonesia
Couple
Standard Double or Twin
Stayed 3 nights in January 2014
nice hotel.good value for money.
cheap, quiet, and good location
Reviewed March 24, 2014

YE from China
Couple
Standard Double or Twin
Stayed 1 night in January 2014
Nice staff Good service
Service Hygiene Environment
Reviewed January 28, 2014

Kattapa from Thailand
Solo traveler
Standard Double or Twin
Stayed 1 night in July 2013
One budget hotel worth just one night
Cheap, quiet, and good breakfast
Reviewed December 09, 2013

SIVAKUMAR from
Business traveler
Superior Double or Twin
Stayed 1 night in September 2013
very nice hotel
clean, service and internet
It is very close to business locations. Public transport are very close also.
Reviewed September 14, 2013

Tanja from Finland
Couple
Deluxe
Stayed 2 nights in December 2012
Nice budget hotel with good location
Good location, nice room, budget price
Only Asian breakfast available
Reviewed June 30, 2013

Shiraz from United Kingdom
Solo traveler
Standard Double or Twin
Stayed 1 night in June 2013
Adequate Accommodation
Good location
I stayed here for a night as it was a reasonably priced hotel compared to other options available. The hotel is located near the Japanese embassy and the area is quiet and safe. The staff and cleanliness of the hotel were both good. Wifi did not work on the first floor and I was told it only works in the ground floor rooms. Breakfast was adequate. Overall a great place to just sleep in not spend too much time relaxing in!
Reviewed June 21, 2013

Nunung from Indonesia
Solo traveler
Superior Double or Twin
Stayed 1 night in June 2013
Cheap, clean
service, room, parking
Comfortable, safe, quiet stay here
Reviewed June 05, 2013



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