Very good 7.0
Based on 90 reviews

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About Grand Surabaya Hotel


Grand Surabaya Hotel, located in Surabaya Center, Surabaya, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Delta Theatre, Monumen Kapal Selam, Embassy of Germany.

Take advantage of a wealth of unrivaled services and amenities at this Surabaya hotel. 24-hour room service, airport transfer, free Wi-Fi in all rooms, meeting facilities, laundry service are just a few of the facilities that set Grand Surabaya Hotel apart from other hotels in the city.

Step into one of 74 inviting rooms and escape the stresses of the day with a wide range of amenities such as non smoking rooms, complimentary bottled water, television LCD/plasma screen, shower, mini bar which can be found in some rooms. The hotel offers wonderful recreational facilities such as garden, outdoor pool to make your stay truly unforgettable. Superb facilities and an excellent location make the Grand Surabaya Hotel the perfect base from which to enjoy your stay in Surabaya.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Garden
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Smoking area


  • Elevator
  • Facilities for disabled guests
  • Pets allowed
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When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: :00 PM
Check-Out Until: 12:00 PM
Number of Rooms : 74
Room Voltage: 220
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Verified traveler reviews

Filter by traveler type
Very good

based on 90 reviews
  • Cleanliness 6.8
  • Location 8.4
  • Room comfort and quality 7.0
  • Service 6.7
  • Value for money 7.2
  • Food and dining 5.9
Sort by

DAVID from Netherlands
Solo traveler
Stayed 4 nights in October 2014
good location
music far too loud in the restaurant during breakfast......too crazy loud.....
Reviewed October 29, 2014

Bunga from Indonesia
Business traveler
Stayed 6 nights in September 2013
Efficient Hotel
Strategic location, ease of transport, right beside mall / plaza
It's an okay experience. A real type of a hotel for business traveler. Where i only use the hotel to sleep and eat my breakfast. I don't use the hotel facilities just because i don't have the time because i worked all day. And...the facilities is not interesting too. So, it's a hotel for a sleep in only. Even the breakfast are no good.
Reviewed July 06, 2014

Jono from Indonesia
Solo traveler
Stayed 2 nights in May 2014
Grand Surabaya Hotel
Reviewed May 30, 2014

Amir from Indonesia
Solo traveler
Stayed 3 nights in May 2014
Nothing special in old hotel, BF is simple
Simple and safety
Recommend from my local friend inform that walking distance to Grand City Convention but can't cause of traffic between hotel and convention. If you take taxi too near charge you minimum charge for some taxi.
Reviewed May 24, 2014

Kelvin from Malaysia
Business traveler
Stayed one night in May 2014
Comfortable and stress free
Clean, comfort, good staff attitude
Reviewed May 24, 2014

Crystal from Canada
Solo traveler
Stayed one night in March 2014
Clean and comfortable
Walking distance to the railway station, close to mall to eat and friendly staff
Hotel was well located walking distance to the railway station and mall for food. Staff were helpful and accommodating. Room was a little outdated but very spacious and clean
Reviewed March 25, 2014

Ronald from United States
Family with older children
Junior Suite
Stayed 2 nights in February 2014
Could be a superior hotel if...
In-room food service, restaurant dim sum, very competent staff
This hotel is good value for the price IF you do not need an extra bed. The additional cost makes other hotels more competitive in price. The hotel staff, both day and night shifts, were very competent in English, attentive, knowledgeable and friendly. The hotel is literally within walking distance (2-3 blocks) of major shopping malls, thus no need for a taxi, although if one is needed, many are available. Taxi fares are reasonable in Surabaya and are metered. Be aware that there is a minimum charge; this is important when the hotel is so close to the shopping areas. Food at the hotel was mostly both tasty and reasonably priced. The exception was the breakfast buffet. Most items were usually cold, even when just brought from the kitchen. For breakfast, McDonalds and KFC is 1/2 block away.
Reviewed February 13, 2014

njongky from Indonesia
Family with young children
Stayed one night in December 2013
good enough
large room size with standard breakfast
the hotel is centrally located at the city, near to shopping mall likes plaza surabaya (walking distance), grand city (walking distance), tunjungan plaza, and so on. old hotel, so have big room with facility of pool
Reviewed January 06, 2014

Nicholas from Australia
Solo traveler
Stayed one night in November 2013
Comfort along the way
Location, value for money, attentative staff
Weak internet connection to some rooms, buffet breakfast okay, pool didn't look too clean
Reviewed December 02, 2013

Brian from Australia
Solo traveler
Stayed one night in November 2013
Hotel with pool near train
location, comfy bed, nice staff
I wanted a hotel with a pool near the railway and it delivered on these. Front desk staff were good and spoke good English. The place is a bit run down, but comfortable enough. Breakfast is basic Indonesian style, there is bread but no toaster!
Reviewed November 24, 2013


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