Grand Swiss-Belhotel Medan
Grand Swiss-Belhotel Medan
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10.0
Exceptional

"Convenient and staff are friedly"

CHONG

|

June 28, 2017

 Grand Swiss-Belhotel Medan

  • Room size: 27 m²/291 ft²
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Lobby Grand Swiss-Belhotel Medan
Lobby
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Lobby Grand Swiss-Belhotel Medan
Lobby
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Interior view Grand Swiss-Belhotel Medan
Interior view
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See map Grand Swiss-Belhotel Medan
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Excellent
Location
8.6
See all 6 photos Grand Swiss-Belhotel Medan
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What guests are saying:
Kenyamanan, lokasi dan fasilitas selalu memuaskan
Muhammad from Indonesia
Solo traveler
Good location, friendly front desk, very good services, overall very good except for the lift takes ages to wait for one.
Faira from Indonesia
Family with young children
Perfect hotel like so much
ANNISA from Indonesia
Couple
Nice hotel beside a shopping mall. Three of us have a one night stay and the bed is comfy. Will stay again our next trip! Staff are friendly and smiley~
Yew from Singapore
Group
I have stayed at this hotel 10 time s already
Greg from United States
Solo traveler
Location is very prime as it is close to many famous eateries (kwetiao ateng, mie tiongsim tiensin, bak mie awai). Also its next to a small mall where you can get quick lunch/caffeine fix or toiletries at the supermarket in the basement.
Denise from Singapore
Business traveler
Good place near shopping mall
muhammad from Indonesia
Solo traveler
We will be back again😊
Elly from Malaysia
Family with teens

Grand Swiss-Belhotel Medan

Excellent location
- Inside city center
- What's nearby?
Excellent
From 3065 reviewsSee what guests said
8.2
/
10
Excellent service
8.3
Recommended by 93% of guests
Value for money8.1
Distance to city center1 km
Location rating8.6
Nearest airportKuala Namu International Airport (KNO)
Distance to airport24.3 km
  • Airport transfer

  • Located in heart of Medan

  • Free Wi-Fi in all rooms!

  • Hot tub

Select your room
8.2
Excellent
Room comfort & quality
Superior Deluxe
Superior Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe
Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 double bed
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Suite
Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 double bed
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Double Executive Superior
Double Executive Superior
...
  • Room size: 38 m²/409 ft²
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Double Executive
Double Executive
...
  • Room size: 27 m²/291 ft²
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Double Deluxe Executive
Double Deluxe Executive
...
  • Room size: 28 m²/301 ft²
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Deluxe Single
Deluxe Single
...
  • Balcony/terrace
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Junior Queen
Junior Queen
...
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    Superior Twin Beds
    Superior Twin Beds
    ...
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      Have a question for Grand Swiss-Belhotel Medan?

      What people love about the property

      • 7.6
        Very good

        "Friendly staff, great gym n breakfast yummy"

        Norlilah

        |

        October 25, 2017

      • 8.8
        Excellent

        "Approachable staff and widespread of delicious breakfast."

        MUHAMMAD R.

        |

        February 20, 2018

      • 8.8
        Excellent

        "Staff are friendly and smiley~"

        Yew

        |

        February 16, 2018

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      More about Grand Swiss-Belhotel Medan

      More about Grand Swiss-Belhotel Medan

      8.0
      Very good

      "A good location and is value for money."

      Tan

      |

      May 17, 2017

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      9.2
      Exceptional

      "Nice hotel, great location, good service n staff"

      Muhammad A.

      |

      March 7, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (3065)
      8.2
      /
      10
      Cleanliness8.3
      Facilities8.1
      Location8.6
      Room comfort and quality8.2
      Service8.3
      Value for money8.1
      Provided by verified guests of Agoda
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      All guests (3065)
      All room types
      Showing 2644 verified guest comments
      12345
      8.0
      Excellent
      Nor from Malaysia
      Solo traveler
      Deluxe
      Stayed 2 nights in September 2018
      good value, quiet”
      the crowded sunplaza mall is only about 10minutes walk from here but there is also the quieter cambridge mall connected to this hotel. we like the hotel because of its quieter location, yet it is near enough to go anywhere else in the city center. the rooms are decent size, aircond is a bit too cold overnight, but it felt warmer during the day. i turned on the housekeeping alert on my second day but they didnt turn up to tidy up the room - but to me its okay since i have to check out the next day.
      Reviewed September 23, 2018
      8.0
      Excellent
      Charles from Australia
      Couple
      Deluxe
      Stayed 9 nights in July 2018
      Nice being next to a shopping centre”
      Staff are very professional, rooms are nice and spacious, being next to a shopping centre and having spectacular views from the restaurant at the top of the tower are definite pluses. Some slight negatives for a 5 star hotel was the deckingin the pool area required repairs and the spa pool was quite dirty.
      Reviewed August 07, 2018
      Dear Mr. Charles, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      Catherine from Malaysia
      Business traveler
      Deluxe
      Stayed 3 nights in August 2018
      Located next to Cambridge Mall”
      Location is good. But their elevator was extremely slow. Every time I had to wait for at least 4-5 minutes before the elevator reaches me and empty! Waiting for the elevator certainly has wasted a lot of my time there! Room size was decent and the water pressure was excellent! Cleanliness can be improved though.
      Reviewed August 06, 2018
      Dear Mrs. Catherine, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Peter from Australia
      Couple
      Deluxe
      Stayed 1 night in July 2018
      Fabulous Oasis in a Large City”
      We had a stunning, large room on level 17 (which is a non-smoking floor, for families) with every facility and away from the incessant street noise. The inclusive breakfast was vast, overwhelming and scrumptious - every taste was catered for - and one of the best we've had. The roof-top, open-air restaurant, The Edge, had sweeping views. The menu was limited however, and we struggled to order vegetarian - how about adding a couple of veg-based options? We didn't use the pool or gym. The hotel is adjacent to a large shopping mall for those so inclined. The Concierge really went the extra mile to assist us to communicate with our pre-booked driver who didn't show, ordered us a taxi to the airport and problem-solved our lack of cash by negotiating with the driver the partial use of our own currency. Top Service! So if you really, really need to visit Medan stay here at great value for money and a million miles from the hustle and bustle outside.
      Reviewed July 29, 2018
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the hotel location and staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management.
      Show more
      Grand Swiss-Belhotel Medan
      7.2
      Very good
      Tan from Singapore
      Business traveler
      Deluxe
      Stayed 1 night in March 2018
      A New and Clean Hotel.”
      We checked into this newly established hotel located in town ,it was convenience to travel around city center and not far away from the shopping mall. The environment is very pleasant and breakfast was good. I would recommend this hotel to visitors staying or holiday in MEDAN.
      Reviewed October 16, 2018
      8.8
      Excellent
      Denise from Singapore
      Business traveler
      Superior Deluxe
      Stayed 1 night in October 2017
      very convenient location ”
      Location is very prime as it is close to many famous eateries (kwetiao ateng, mie tiongsim tiensin, bak mie awai). Also its next to a small mall where you can get quick lunch/caffeine fix or toiletries at the supermarket in the basement.
      Reviewed February 06, 2018
      Dear Mr/s. Denise, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location and hotel facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
      Responded February 06, 2018
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Anton from Singapore
      Couple
      Deluxe
      Stayed 2 nights in January 2018
      Excellent Property at Medan”
      Hotel is a bit dated but very conveniently located at the heart of the city. All amenities are functioning well especially the bathroom - we enjoyed how strong the water pressure is. Breakfast selection is great but we requested for iron and its surface was cracked and caused a rip on my cloth. Other than that, we are pretty happy staying at this property and wouldn't mind coming back!
      Reviewed January 23, 2018
      Dear Mr. Anton, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the hotel location and staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
      Show more
      Grand Swiss-Belhotel Medan
      9.6
      Exceptional
      Intan from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in August 2018
      Great location, good breakfast,comfort stay for children”
      Location is great, connecting with shopping mall/department store so it’s easy to get any necessities you want Clean and spacious room, breakfast was great Spa fitness center and pool are among great facilities you can enjoy Price is quite expensive though..but you get what you pay
      Reviewed September 04, 2018
      Dear Mrs. Intan, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find our staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback on hotel facilities that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management
      Show more
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Ruthy from Indonesia
      Couple
      Deluxe
      Stayed 2 nights in August 2018
      Nice Hotel with good location & various choice of Breakfast, local food until Jamu, Bandrek was serv”
      Within 2 weeks we have already stayed in Swiss-Belhotel Lampung & Medan. Compare to the star, Lampung only 4star, but facilities better, available SDB & Clock alarm, while Grand Swiss-Belhotel Medan, claim 5 star Hotel, doesn't have the 2 items. Also the toiletries, on the 2nd day, we already used the body lotion, but no additional a new Body Lotion.
      Reviewed September 01, 2018
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find our staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback on hotel facilities that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management
      Show more
      Grand Swiss-Belhotel Medan
      5.2
      Arif from Indonesia
      Business traveler
      Deluxe
      Stayed 2 nights in August 2018
      Average hotel”
      Room had unpleasant smell, looks like not well maintained. Hotel gym only has one trackmill, which I think is a joke considering swiss-belhotel standard. Hotel provides free shuttle to train station which is good.
      Reviewed August 15, 2018
      Dear Mr. Arif, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 16, 2018
      Grand Swiss-Belhotel Medan
      5.2
      Sharon from Singapore
      Couple
      Deluxe
      Stayed 1 night in August 2018
      Room and Breakfast”
      The room was musky with faded carpeting. The mattress was too soft and lumpy. The white towels were yellowish with stains. The room was extremely dark with no dressing table or mirror in the room. The spread of breakfast and quality of food was poor.
      Reviewed August 06, 2018
      Dear Mrs. Sharon, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      10.0
      Exceptional
      gortap from Indonesia
      Couple
      Superior Deluxe
      Stayed 1 night in February 2018
      Nice hotel”
      The hotel's at center of the city, clean room, friendly staffs
      Reviewed November 03, 2018
      8.8
      Excellent
      Jane from Indonesia
      Business traveler
      Superior Deluxe Room
      Stayed 2 nights in September 2018
      Good”
      Everything is just good, no comment
      Reviewed October 08, 2018
      10.0
      Exceptional
      Elizabeth from Singapore
      Business traveler
      Deluxe
      Stayed 2 nights in March 2018
      Good service”
      I stayed in this hotel twice and each time I get upgraded. Sweet hotel staff and clean rooms
      Reviewed September 25, 2018
      8.8
      Excellent
      LEONG from Malaysia
      Business traveler
      Deluxe
      Stayed 3 nights in May 2017
      Good location and convenience”
      This hotel location is almost perfect and convenience because of a shopping complex next to the hotel. You can get anything you need here. Spa and massage is good. Can call into your room for the services. Superb!
      Reviewed June 05, 2017
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and that you were very pleased with all the facilities and services as we have shared your positive feedback with all team members. We all look forward to welcoming you back soon! Hospitality Regards, Gerasimos Perdikaris
      Responded June 06, 2017
      Grand Swiss-Belhotel Medan
      8.4
      Excellent
      Mogan from Malaysia
      Business traveler
      Deluxe
      Stayed 1 night in April 2017
      People there very accomodating n friendly”
      Adjacent Mall is the key attraction. Medan is a town with endless traffic congestion. Very tiring travelling in Grab cars. Roads are very narrow and congested. My advise is to hop onto the train from Kualanamu Airport n travel to the Medan City Centre. Call for Shuttle pick up service provided by Grass Swiss Belhotel.
      Reviewed April 13, 2017
      Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel and found the facilities in our hotel convenient for your needs. Looking forward to welcoming you soon at our hotel! Hospitality Regards, Gerasimos Perdikaris
      Responded November 06, 2017
      Grand Swiss-Belhotel Medan
      9.2
      Exceptional
      Gitama from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in March 2017
      One of the best hotels in Medan”
      Location is very strategic, in the center of the city and next to a mall. Excellent services from the staff, good breakfast, fast check-in and out although a bit expensive. Some little flaws. The overhead shower in our room (1908) not working. Recommended especially for business travelers.
      Reviewed April 05, 2017
      Dear Agoda customers, We are privileged that you have chosen to stay at Grand Swiss-Belhotel Medan and we thank you sincerely for your constructive and fair feedback. We are looking forward to your next stay with us! Hospitality Regards, Gerasimos Perdikaris
      Responded April 11, 2017
      Grand Swiss-Belhotel Medan
      9.2
      Exceptional
      Kang from Singapore
      Family with young children
      Deluxe
      Stayed 1 night in March 2017
      Swiss_Bel in Medan has better services n facilities than the ones in Batam ”
      Good customer services, clean n cosy environment n room. Shuttle services for shopping mall in a MVP. Located just beside a shopping mall. Love it! Good job to all staff in Swiss bel hotel in Medan.
      Reviewed March 23, 2017
      Dear Agoda customers, We are privileged that you have chosen to stay at Grand Swiss-Belhotel Medan and we thank you sincerely for your constructive and fair feedback. We are looking forward to your next stay with us! Hospitality Regards, Gerasimos Perdikaris
      Responded April 11, 2017
      Grand Swiss-Belhotel Medan
      10.0
      Exceptional
      Michael from Canada
      Solo traveler
      Superior Deluxe
      Stayed 2 nights in December 2016
      Very Welcome”
      The staff here are great. Such a welcome benefit to the city. The staff are always very helpful and full of smiles. They also speak great English and I am always very happy to be a guest here! Nothing ever goes wrong!
      Reviewed January 09, 2017
      Dear Agoda Customers, We are privileged that you have chosen to stay at Grand Swiss-Belhotel Medan and we thank you sincerely for your constructive and fair feedback. We are looking forward to your next stay with us! Hospitality Regards, Gerasimos Perdikaris
      Responded April 11, 2017
      Grand Swiss-Belhotel Medan
      10.0
      Exceptional
      Michael from Canada
      Solo traveler
      Deluxe
      Stayed 3 nights in December 2016
      Great Location”
      Always a great stay. They upgraded me for free and I never have any issues with the staff and the cleanliness of the hotel. They respect my privacy and were more than willing to help out at any turn.
      Reviewed January 09, 2017
      Dear Agoda Customers, We are privileged that you have chosen to stay at Grand Swiss-Belhotel Medan and we thank you sincerely for your constructive and fair feedback. We are looking forward to your next stay with us! Hospitality Regards, Gerasimos Perdikaris
      Responded April 11, 2017
      Grand Swiss-Belhotel Medan
      12345
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      Grand Swiss-Belhotel Medan
      |Excellent 8.2
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      • Excellent location
      • Rahmat Museum
      • Medan Train Station is within 1.63 km