Grand Swiss-Belhotel Medan
Grand Swiss-Belhotel Medan
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"Staff very helpful, breakfast was good."

William

|

April 29, 2018

 Grand Swiss-Belhotel Medan

  • Room size: 27 m²/291 ft²
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Lobby Grand Swiss-Belhotel Medan
Lobby
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Lobby Grand Swiss-Belhotel Medan
Lobby
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Interior view Grand Swiss-Belhotel Medan
Interior view
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Excellent
Location
8.6
See all 62 photos Grand Swiss-Belhotel Medan
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Grand Swiss-Belhotel Medan

Excellent location
- Inside city center
- What's nearby?
Excellent
From 3061 reviewsSee what guests said
8.2
/
10
Excellent service
8.3
Recommended by 93% of guests
Value for money8.1
Distance to city center1 km
Location rating8.6
Nearest airportKuala Namu International Airport (KNO)
Distance to airport24.3 km
  • Airport transfer

  • Located in heart of Medan

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.2
Excellent
Room comfort & quality
Superior Deluxe
Superior Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe
Deluxe
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • Room size: 47 m²/506 ft²
  • Garden view
  • 1 double bed
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Suite
Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 double bed
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Double Executive Superior
Double Executive Superior
...
  • Room size: 38 m²/409 ft²
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Double Executive
Double Executive
...
  • Room size: 27 m²/291 ft²
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Double Deluxe Executive
Double Deluxe Executive
...
  • Room size: 28 m²/301 ft²
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Deluxe Single
Deluxe Single
...
  • Balcony/terrace
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Junior Queen
Junior Queen
...
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    Presidential Suite
    Presidential Suite
    ...
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      Have a question for Grand Swiss-Belhotel Medan?

      What people love about the property

      • "Friendly staff, great gym n breakfast yummy"

        Norlilah

        |

        October 25, 2017

      • "The experience was pleasant as a whole."

        Su P.

        |

        September 14, 2017

      • "Restaurant here all with nice view and good location."

        Adelaine

        |

        August 29, 2017

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      More about Grand Swiss-Belhotel Medan

      More about Grand Swiss-Belhotel Medan

      "Staff are friendly and smiley~"

      Yew

      |

      February 16, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "Approachable staff and widespread of delicious breakfast."

      MUHAMMAD R.

      |

      February 20, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (3061)
      8.2
      /
      10
      Cleanliness8.3
      Facilities8.1
      Location8.6
      Room comfort and quality8.2
      Service8.3
      Value for money8.1
      Provided by verified guests of Agoda
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      All guests (3061)
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      Showing 2643 verified guest comments
      12345
      7.6
      Very good
      Lee from Malaysia
      Group
      Deluxe
      Stayed 1 night in November 2018
      Convenient and nice bed..”
      Our room shower head is broken, just a small issues. Breakfast is nice and lots of variety. Staff is very polite . Felt like home... !!!
      Reviewed November 09, 2018
      10.0
      Exceptional
      gortap from Indonesia
      Couple
      Superior Deluxe
      Stayed 1 night in February 2018
      Nice hotel”
      The hotel's at center of the city, clean room, friendly staffs
      Reviewed November 03, 2018
      7.2
      Very good
      Tan from Singapore
      Business traveler
      Deluxe
      Stayed 1 night in March 2018
      A New and Clean Hotel.”
      We checked into this newly established hotel located in town ,it was convenience to travel around city center and not far away from the shopping mall. The environment is very pleasant and breakfast was good. I would recommend this hotel to visitors staying or holiday in MEDAN.
      Reviewed October 16, 2018
      8.8
      Excellent
      Jane from Indonesia
      Business traveler
      Superior Deluxe Room
      Stayed 2 nights in September 2018
      Good”
      Everything is just good, no comment
      Reviewed October 08, 2018
      10.0
      Exceptional
      Elizabeth from Singapore
      Business traveler
      Deluxe
      Stayed 2 nights in March 2018
      Good service”
      I stayed in this hotel twice and each time I get upgraded. Sweet hotel staff and clean rooms
      Reviewed September 25, 2018
      8.0
      Excellent
      Nor from Malaysia
      Solo traveler
      Deluxe
      Stayed 2 nights in September 2018
      good value, quiet”
      the crowded sunplaza mall is only about 10minutes walk from here but there is also the quieter cambridge mall connected to this hotel. we like the hotel because of its quieter location, yet it is near enough to go anywhere else in the city center. the rooms are decent size, aircond is a bit too cold overnight, but it felt warmer during the day. i turned on the housekeeping alert on my second day but they didnt turn up to tidy up the room - but to me its okay since i have to check out the next day.
      Reviewed September 23, 2018
      9.6
      Exceptional
      Intan from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in August 2018
      Great location, good breakfast,comfort stay for children”
      Location is great, connecting with shopping mall/department store so it’s easy to get any necessities you want Clean and spacious room, breakfast was great Spa fitness center and pool are among great facilities you can enjoy Price is quite expensive though..but you get what you pay
      Reviewed September 04, 2018
      Dear Mrs. Intan, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find our staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback on hotel facilities that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management
      Show more
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      LIZA from Malaysia
      Group
      Deluxe
      Stayed 2 nights in August 2018
      Good location”
      Staff helpfull and friendly Breakfast, lots of variety but tastewise, a little bland. Location is a plus.
      Reviewed September 03, 2018
      Dear Mrs. Liza, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find our staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback on hotel facilities that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management
      Show more
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Ruthy from Indonesia
      Couple
      Deluxe
      Stayed 2 nights in August 2018
      Nice Hotel with good location & various choice of Breakfast, local food until Jamu, Bandrek was serv”
      Within 2 weeks we have already stayed in Swiss-Belhotel Lampung & Medan. Compare to the star, Lampung only 4star, but facilities better, available SDB & Clock alarm, while Grand Swiss-Belhotel Medan, claim 5 star Hotel, doesn't have the 2 items. Also the toiletries, on the 2nd day, we already used the body lotion, but no additional a new Body Lotion.
      Reviewed September 01, 2018
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find our staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback on hotel facilities that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management
      Show more
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      Galardo from Indonesia
      Couple
      Superior Deluxe
      Stayed 1 night in March 2018
      Great Location, Affordable”
      Located on top of a mall, easy to find food. Convenient to go to places as it is located in the heart of the city.
      Reviewed August 25, 2018
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the service and facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Hotel Management
      Responded August 25, 2018
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Colin from Australia
      Family with young children
      Deluxe
      Stayed 1 night in April 2018
      very recommended”
      best location so far right in a shopping mall
      Reviewed August 24, 2018
      Dear Mr/Mrs. Colin, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the service and facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Hotel Management
      Responded August 25, 2018
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      GOH from Malaysia
      Group
      Superior Deluxe
      Stayed 1 night in August 2018
      kk.lee”
      Breakfast very good.
      Reviewed August 16, 2018
      Dear Mr/s.K.K.Lee, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Hotel Management.
      Responded August 16, 2018
      Grand Swiss-Belhotel Medan
      5.2
      Arif from Indonesia
      Business traveler
      Deluxe
      Stayed 2 nights in August 2018
      Average hotel”
      Room had unpleasant smell, looks like not well maintained. Hotel gym only has one trackmill, which I think is a joke considering swiss-belhotel standard. Hotel provides free shuttle to train station which is good.
      Reviewed August 15, 2018
      Dear Mr. Arif, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 16, 2018
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      Charles from Australia
      Couple
      Deluxe
      Stayed 9 nights in July 2018
      Nice being next to a shopping centre”
      Staff are very professional, rooms are nice and spacious, being next to a shopping centre and having spectacular views from the restaurant at the top of the tower are definite pluses. Some slight negatives for a 5 star hotel was the deckingin the pool area required repairs and the spa pool was quite dirty.
      Reviewed August 07, 2018
      Dear Mr. Charles, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      Catherine from Malaysia
      Business traveler
      Deluxe
      Stayed 3 nights in August 2018
      Located next to Cambridge Mall”
      Location is good. But their elevator was extremely slow. Every time I had to wait for at least 4-5 minutes before the elevator reaches me and empty! Waiting for the elevator certainly has wasted a lot of my time there! Room size was decent and the water pressure was excellent! Cleanliness can be improved though.
      Reviewed August 06, 2018
      Dear Mrs. Catherine, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      5.2
      Sharon from Singapore
      Couple
      Deluxe
      Stayed 1 night in August 2018
      Room and Breakfast”
      The room was musky with faded carpeting. The mattress was too soft and lumpy. The white towels were yellowish with stains. The room was extremely dark with no dressing table or mirror in the room. The spread of breakfast and quality of food was poor.
      Reviewed August 06, 2018
      Dear Mrs. Sharon, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      Kenneth from Philippines
      Business traveler
      Deluxe
      Stayed 1 night in July 2018
      Very good”
      facility showing some age. service is good.
      Reviewed August 02, 2018
      Dear Mr. Kenneth, we would like to thank you for staying with us and for taking the time to post your comment on Agoda. It was a real pleasure for us to be at your service. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our facilities as we strive to exceed all of our guest expectations. We all look forward to welcoming you back soon! With hospitality regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.0
      Excellent
      RATNAWATI from Malaysia
      Business traveler
      Deluxe
      Stayed 2 nights in April 2018
      nice location”
      staff very humble and good service..enjoying the local breakfast was delicous
      Reviewed August 01, 2018
      Dear Mrs. Ratnawati, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Hotel Management.
      Responded August 14, 2018
      Grand Swiss-Belhotel Medan
      8.8
      Excellent
      Peter from Australia
      Couple
      Deluxe
      Stayed 1 night in July 2018
      Fabulous Oasis in a Large City”
      We had a stunning, large room on level 17 (which is a non-smoking floor, for families) with every facility and away from the incessant street noise. The inclusive breakfast was vast, overwhelming and scrumptious - every taste was catered for - and one of the best we've had. The roof-top, open-air restaurant, The Edge, had sweeping views. The menu was limited however, and we struggled to order vegetarian - how about adding a couple of veg-based options? We didn't use the pool or gym. The hotel is adjacent to a large shopping mall for those so inclined. The Concierge really went the extra mile to assist us to communicate with our pre-booked driver who didn't show, ordered us a taxi to the airport and problem-solved our lack of cash by negotiating with the driver the partial use of our own currency. Top Service! So if you really, really need to visit Medan stay here at great value for money and a million miles from the hustle and bustle outside.
      Reviewed July 29, 2018
      Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the hotel location and staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! With hospitality regards, Hotel Management.
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      Grand Swiss-Belhotel Medan
      10.0
      Exceptional
      Benny from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in July 2018
      hotelnya bagus”
      hotelnya bagus, fasilitas bagus. hanya menu sarapannya kurang bervariasi
      Reviewed July 23, 2018
      Yang terhormat Ibu July, Salam hangat dari Grand Swiss-Belhotel Medan! Kami ingin mengucapkan terima kasih telah memilih Grand Swiss-Belhotel Medan sebagai pilihan akomodasi Anda selama masa tinggal Anda di Medan dan meluangkan waktu untuk mengirimkan komentar Anda di Agoda. Kami senang mendengar bahwa Anda menikmati lokasi dan juga fasilitas hotel kami. Ini merupakan suatu kebanggaan bagi kami untuk mengetahui bahwa rekan kerja tim kami berusaha untuk melampaui harapan tamu kami karena ini benar-benar bagian dari DNA perhotelan kami. Komentar anda merupakan masukan yang sangat berarti bagi kami dan kami akan berusaha untuk terus meningkatkan kualitas produk dan pelayanan yang lebih baik lagi untuk semua tamu kami. Terima kasih banyak atas komentar Anda dan kami menantikan kunjungan Anda yang berikutnya di Grand Swiss-Belhotel Medan! Salam, Duco de Vries
      Show more
      Grand Swiss-Belhotel Medan
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