Excellent 8.2
Based on 2391 reviews

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based on 2391 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 8.0
  • Food and dining 7.7
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David from United Kingdom
Business travelers
Superior Deluxe
Stayed 6 nights in June 2014
Excellent well-equipped hotel
Room, gym downstairs, restaurant
I always stay here when visiting Medan on business for a number of reasons. Firstly, the room is comfortable and well furnished. Secondly, the food is excellent if a little overpriced - the restaurant on the top deck is beautiful, with a view of the city. Thirdly, the entrance to the shopping centre downstairs is next to a good gym - as a hotel guest you have free access to all the facilities, including the fitness classes. The hotel itself has a small gym and a nice pool and steam room.
Reviewed August 11, 2014

CELINE from Malaysia
Families with young children
Junior Suite
Stayed 2 nights in August 2014
Worst Hotel we have ever stayed in Medan
1. Spacious Room 2. Free Wi-Fi 3. Next to Shopping Mall
Our stay at the Swiss Grand Belhotel was a very bad experience for us three. The Car park and the lifts were very stuffy and smelly. Some of the carpark staff were very rude and only asked for money if you ever summon them; they are reluctant to actually help you. The staff at the lobby were very unreasonable and would charge you 30,000 - 40,000Rp even if you stop at the lobby just for 2 mins, with the driver still in the car. They claim that it's just for VVIPs. The Room was spacious and comfortable but the bathroom was a big problem. The drainage systems in the shower and sink weren't functioning properly. If one person takes a short 5 minute shower, it would overflow out onto the floor and would take about and hour to drain out. With the sink, if you brush your teeth, it would be a matter of minutes before the water goes down. Finally, I comment on the location; The hotel was in the city centre but it was not convenient because if you wanted to drive in, you'd have to make a big round before reaching the hotel.
Reviewed August 08, 2014

Erik from Indonesia
Superior Deluxe
Stayed 3 nights in August 2014
Reviewed August 07, 2014

Yoke from Indonesia
Business travelers
Stayed 1 night in April 2014
clean comfort location
clean comfort location
its a nice furnished hotel, clean, and adjacent to a mall
Reviewed August 06, 2014

Amelia from United Kingdom
Stayed 1 night in July 2014
A great four star option.
Good rooms, breakfast, facilities
A solidnfour star business hotel. Food was good, rooms and bathrooms immaculate, a good location with a mal downstairs and a lovely pool, jacuzzi and 'cosy' gym. Good value for money.
Reviewed August 05, 2014

Haryadi from Indonesia
Families with young children
Superior Deluxe
Stayed 2 nights in July 2014
Good Hotel with Good Value of Money
Location beside Cambridge square, City center and Close to many shopping center
At first we arrived there, we would want to check in but there was no queue line and everyone could just cut the line since there were no queue line and no one would also direct us. Secondly, there were a bit rust in the toilet (still tolerable). The food for breakfast just so so and nothing special. We stayed there for 2 nights and we get exact same food for both days. However, if we feel hungry, we could just walk to Cambridge square from 1st floor. To sum up, it is a good hotel but this hotel still could do better.
Reviewed August 04, 2014

Haryadi from Indonesia
Families with young children
Superior Deluxe
Stayed 1 night in July 2014
Quite Good Hotel
Location beside Cambridge square, City center,
Reviewed August 04, 2014

ma from Australia
Superior Deluxe
Stayed 3 nights in June 2014
convenient location
average hotel in Medan, with a great location
You are paying for the location of this hotel, everything else is very average.
Reviewed August 04, 2014

ma from Australia
Superior Deluxe
Stayed 1 night in June 2014
Good location
great location, city centre
Very typical hotel in Medan, however the excellent location made the hotel standout. Because the hotel itself is very good, the cleanliness and comfort of the hotel is very average.
Reviewed August 04, 2014

Helmy from Indonesia
Business travelers
Stayed 1 night in December 2013
Value for money
Next to shopping center, clean room, free transport to train station
Reviewed August 01, 2014


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