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Excellent
From 2967 reviewsSee what guests said
8.2
Recommended by 91% of guests

Real reviews from real guests

Agoda Reviews (2967)Booking.com Reviews (298)
8.2
Excellent
From 2967 reviews
Read reviews from:
Cleanliness8.3
Facilities8.1
Location8.6
Room comfort and quality8.2
Service8.3
Value for money8.1
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Showing 2617 verified guest comments
9.2
Exceptional
Muhammad from Indonesia
Solo traveler
Deluxe
Stayed 1 night in March 2018
nice hotel”
nice hotel, great location, good service n staff
Reviewed March 07, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the facilities and services. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.8
Excellent
MUHAMMAD from Singapore
Group
Deluxe
Stayed 2 nights in February 2018
Excellent”
Approachable staff and widespread of delicious breakfast.
Reviewed February 20, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! With Hospitality Regards, Duco de Vries.
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Grand Swiss-Belhotel Medan
8.8
Excellent
Yew from Singapore
Group
Deluxe
Stayed 1 night in February 2018
Good experience”
Nice hotel beside a shopping mall. Three of us have a one night stay and the bed is comfy. Will stay again our next trip! Staff are friendly and smiley~
Reviewed February 16, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the hotel location and facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.8
Excellent
Denise from Singapore
Business traveler
Superior Deluxe
Stayed 1 night in October 2017
very convenient location ”
Location is very prime as it is close to many famous eateries (kwetiao ateng, mie tiongsim tiensin, bak mie awai). Also its next to a small mall where you can get quick lunch/caffeine fix or toiletries at the supermarket in the basement.
Reviewed February 06, 2018
Dear Mr/s. Denise, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location and hotel facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.4
Excellent
Sahul from Malaysia
Business traveler
Deluxe
Stayed 2 nights in February 2018
90”
No comment
Reviewed February 05, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded February 06, 2018
Grand Swiss-Belhotel Medan
7.2
Very good
rahaimi from Malaysia
Family with young children
Superior Deluxe
Stayed 3 nights in January 2018
Lift so slow”
overall ok except for lift/elevator that need to be improved. 3 elevators to serve 27th floor is doesn't make sense
Reviewed February 02, 2018
Dear Valued Guest, Thank you for posting your review on Agoda with regards to your stay with us at Grand Swiss-Belhotel Medan. Sincerest thanks for your constructive feedback and we have taken a very good note of all your comments. Rest assured, your comments have been taken into serious consideration and have been addressed for precaution and corrective action. We do hope to welcome you back in the near future. With Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
7.2
Very good
Balamurugan from Malaysia
Business traveler
Superior Deluxe
Stayed 1 night in January 2018
Good ”
Good
Reviewed January 28, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded January 29, 2018
Grand Swiss-Belhotel Medan
10.0
Exceptional
Lanita from Indonesia
Business traveler
Deluxe
Stayed 4 nights in January 2018
spacious and clean room ”
The rooms are good and clean, but the breakfast and foods are expensive.
Reviewed January 27, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded January 29, 2018
Grand Swiss-Belhotel Medan
8.8
Excellent
Anton from Singapore
Couple
Deluxe
Stayed 2 nights in January 2018
Excellent Property at Medan”
Hotel is a bit dated but very conveniently located at the heart of the city. All amenities are functioning well especially the bathroom - we enjoyed how strong the water pressure is. Breakfast selection is great but we requested for iron and its surface was cracked and caused a rip on my cloth. Other than that, we are pretty happy staying at this property and wouldn't mind coming back!
Reviewed January 23, 2018
Dear Mr. Anton, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the hotel location and staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
10.0
Exceptional
willyanto from Indonesia
Solo traveler
Deluxe
Stayed 1 night in January 2018
goood”
very good
Reviewed January 08, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded January 15, 2018
Grand Swiss-Belhotel Medan
5.6
Koesmarini from Indonesia
Couple
Deluxe
Stayed 5 nights in December 2017
just got 3 day breakfast for my 5days stayed at the hotel”
Less knowledge for the hotel management
Reviewed January 04, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. Your breakfast package is set based on your reservation at the online travel agent, which is three nights with breakfast, and two nights for room only. It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
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Grand Swiss-Belhotel Medan
7.2
Very good
Mercy from Indonesia
Family with young children
Deluxe
Stayed 2 nights in December 2017
Nice hotel, comfy room & good wifi”
Without doubt this is the favorite hotel I stayed during my time in Medan, upon arrival at 11pm, we were warmly welcomed by the receiption staff and suprisingly we were upgraded to the Superior Deluxe with spacious room & connecting door to our children; speedy process for check in & check out, location near to Bolu Meranti by Gocar only 15mins (15rb only by cash), hotel was connect to the mall.
Reviewed January 03, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the "tip-top" service from our team associates to be convenient for your needs. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.0
Excellent
Susento from Indonesia
Group
Deluxe
Stayed 1 night in December 2017
Nice and Location is superb good but......”
Staff is great, location’s also great, room is super big with great bathroom but bed not clean enough alrdy dirty with a lot of stains thats all
Reviewed January 01, 2018
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the facilities and service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
6.4
Good
Ronadi from Indonesia
Family with young children
Superior Deluxe
Stayed 2 nights in December 2017
OLD HOTEL ”
SERVICES IS VERY GOOD.... LOCATION IS GOOD BUT OTHER HOTEL HAS GREAT OFFER WITH SAME PRICE 1. ROOM TEMPERATURE CONTROL IS BROKEN NEED TO BE REPLACE 2. MANY LED LIGHT OF ELEVATOR IS NOT WORKING OR PURPOSELY SWITCH OFF TO SAVE COST 3. GYM ROOM NEED MANY REPAIR ( TREADMILL MACHINE IS SO OLD AND NEED TO BE REPLACED ) SWIMMING IS SO DIRTY YOU CAN SEE GREEN OR YELLOWISH MOSS ( BOTTOM OF SWIMMING POOL ) AT GLASS OF WALL POOL. THEY CLEAN FLOOR BESIDE SWIMMING POOL USING SWIMMING POOL WATER. OH MY GOOD GYM ROOM CEILING IS BADLY FINISHING ( LOOK WET NEED TO FIXED ) THIS IS VERY VERY OLD HOTEL, BACK THEN IN 2011 WAS BETTER CLEANER I BOOK ROOM WITH A DESCRIPTION A ROOM WITH 2 SINGLE BED AND 1 QUEEN SIDE AND 1 DOUBLE BED...... THIS IS VERY POOR DESCRIPTION AND UNDERSTANDING OF ENGLISH ( THEY SHOULD DESCRIBE OR INSTEAD USING AND)
Reviewed December 31, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the facilities and service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
9.2
Exceptional
Fendi from Indonesia
Family with young children
Deluxe
Stayed 1 night in December 2017
Exceptional”
The fridge doesn't work and smelly
Reviewed December 20, 2017
Dear Valued Guest, Thank you for posting your review on Agoda with regards to your stay with us at Grand Swiss-Belhotel Medan. Sincerest thanks for your constructive feedback and we have taken a very good note of all your comments. Rest assured, your comments have been taken into serious consideration and have been addressed for precaution and corrective action. We do hope to welcome you back in the near future. As we look forward to this opportunity, with the focus to restore your confidence in our team, quality standards and service excellence. With Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
3.6
Jeffrey from Indonesia
Family with young children
Superior Deluxe
Stayed 1 night in December 2017
not a one to recommend”
I booked Superior Deluxe room.The check in process is good, the staff accomadated well the process.But what made me quite disappointed was the room itself which is actually the core/basic of your business' pyramid. Cleanliness is the main issue here.The carpet is dusty,dirty and aged.The same condition also with the window's curtain.It looks aged and dirty,full of black stain.Stain are also found everywhere on the carpet.I stayed there with my wife and 16-month-old son who are very active playing on the floor.The dirty carpet may keep bacteria and mite which are harmful to our health especially children whose favourite is to have their activites on floor.I kept on sniffing the whole day after I entered the room since I have allergy to dust.It's obvious that the room's cleanliness is very poor.I don't expect this level of room's quality a 5 star hotel could provide.I believe 3 star hotel might give better room's quality.The lift's floor was very wet as flooded. AVOID IT.!!!!!
Reviewed December 06, 2017
Dear Valued Guest, Thank you for posting your review on Agoda with regards to your stay with us at Grand Swiss-Belhotel Medan. Sincerest thanks for your constructive feedback and we have taken a very good note of all your comments. Rest assured, your comments have been taken into serious consideration and have been addressed for precaution and corrective action. We do hope to welcome you back in the near future. As we look forward to this opportunity, with the focus to restore your confidence in our team, quality standards and service excellence. With Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
6.0
JUSTIN from Malaysia
Business traveler
Deluxe
Stayed 1 night in November 2017
1 day work trip”
The hotel is next to a mall, which makes it convenient, room is clean and as the hotel is not that old, therefore interior and room design is ok
Reviewed December 02, 2017
Dear Mr. Justin, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were especially pleased with the hotel location. It is always encouraging for us to know that our team associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA. Thank you very much for your patronage and have a delightful stay ahead with us! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.8
Excellent
Ravin from Malaysia
Couple
Superior Deluxe
Stayed 1 night in November 2017
took the smoking room on the highest floor but the room was is kinda bad shape with old style.”
Hope you guys change all the room like in 8th floor.
Reviewed November 29, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.4
Excellent
Maya from Indonesia
Business traveler
Deluxe
Stayed 1 night in November 2017
Good Location”
The hotel price is value for money and locate at the city center so it easy for us to move around
Reviewed November 27, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel! It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded November 27, 2017
Grand Swiss-Belhotel Medan
6.0
irwan from Indonesia
Couple
Deluxe
Stayed 1 night in November 2017
Good Place to stay”
Its Good Place to stay for couple or family with children traveler as close to heart of city.
Reviewed November 25, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel! It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded November 27, 2017
Grand Swiss-Belhotel Medan
8.8
Excellent
lay from Malaysia
Couple
Deluxe
Stayed 2 nights in April 2017
very good hotel”
no complain
Reviewed November 15, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on Agoda. We are delighted to read that you had an enjoyable stay in our hotel! It was a real pleasure for us to be at your service and we all look forward to welcoming you back soon! Hospitality Regards, Duco de Vries.
Responded November 20, 2017
Grand Swiss-Belhotel Medan
6.4
Good
Lukas from Indonesia
Couple
Deluxe
Stayed 1 night in September 2017
Good”
The hotel has had its best years. No renovation efford is beeing made. For example the wooden floor at the pool is partial rotten, so you have to be careful not to injure yourself by falling through. The first room we`ve reseved had a bad fungus and the whole hallway was smelling. After complaining it was no problem to change the room though. After all the hotel is not a 5 star hotel, I would maximum give it 3 Stars.
Reviewed November 12, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. Thank you very much for your constructive feedback. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
7.2
Very good
MARDIN from Indonesia
Business traveler
Deluxe
Stayed 1 night in November 2017
nice hotel in the city”
near bussiness center
Reviewed November 09, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the centralized location to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.4
Excellent
Dewi
Couple
Deluxe
Stayed 1 night in December 2016
good”
Nice hotel
Reviewed October 30, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and you were very pleased with the overall facilities and services. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
7.6
Very good
Norlilah from Malaysia
Family with teens
Deluxe
Stayed 2 nights in October 2017
Very good”
Friendly staff, great gym n breakfast yummy
Reviewed October 25, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the facilities and services to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
Show more
Grand Swiss-Belhotel Medan
8.4
Excellent
Lip from Malaysia
Business traveler
Deluxe
Stayed 1 night in September 2017
One of the best in Medan”
Attached to a mall, makes it so convenient to find food, and to hang out.
Reviewed October 05, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for both your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.0
Excellent
Nehemia from Indonesia
Business traveler
Deluxe
Stayed 2 nights in September 2017
can do better...”
great location, great feedback from the staff, i get my ussual room at the corner which is bigger, need some refurbish and improvement on the pool area that aready showing its age... but i loved what they served yesterday than the last 2 months...
Reviewed October 02, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, especially to find the centralized location and staff service to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority, and sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. Looking forward to welcoming you back at our hotel! Hospitality Regards, Duco de Vries
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Grand Swiss-Belhotel Medan
8.0
Excellent
WAI from Malaysia
Business traveler
Deluxe
Stayed 2 nights in May 2017
Good hotel with great location”
everything was good and nothing much to complain. i'm satisfy
Reviewed September 27, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with hotel facilities and service. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for both your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
9.2
Exceptional
Edward from Indonesia
Business traveler
Superior Deluxe
Stayed 3 nights in September 2017
hotel in central location”
value for money, 4 star hotel good for business traveler. Only traffic in the surrounding area is packed
Reviewed September 24, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location and hotel services. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
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Grand Swiss-Belhotel Medan
6.8
Good
weitse from Taiwan
Couple
Deluxe
Stayed 1 night in January 2017
Good”
Good location next to shopping mall.
Reviewed September 22, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location and hotel facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for both your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
Show more
Grand Swiss-Belhotel Medan
10.0
Exceptional
Su from Malaysia
Couple
Deluxe
Stayed 1 night in September 2017
Great hotel to stay in”
The experience was pleasant as a whole. Love the high floor breakfast place and a mall attached to it that made purchase of loots easy.
Reviewed September 14, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with centralized location and hotel facilities. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for both your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, Duco de Vries
Show more
Grand Swiss-Belhotel Medan
8.0
Excellent
Adelaine from Malaysia
Group
Deluxe
Stayed 1 night in August 2017
Good location ”
Restaurant here all with nice view and good location. Room clean and few shopping mall around.
Reviewed August 29, 2017
Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the facilities and services. It is always encouraging for us to know that our team associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA. Thank you very much for your patronage and have a delightful stay ahead with us! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
10.0
Exceptional
BengSeng from Singapore
Business traveler
Deluxe
Stayed 1 night in August 2017
Exceptional”
Conveniently located close to shopping mall; clean room; friendly staff; good breakfast; absolutely good value for money
Reviewed August 25, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the centralized location, hotel facilities and the "tip-top" service from our team associates. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, General Manager
Show more
Grand Swiss-Belhotel Medan
10.0
Exceptional
Norhisham from Singapore
Business traveler
Deluxe
Stayed 3 nights in August 2017
Location, cleanliness and value for money.”
Deluxe is room is spacious. Hot water is good. Hotel is next to a shopping mall., easy to get Halal foods.Staffs are very polite and helphful. Recomended
Reviewed August 21, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with our centralized location, room condition and the "tip-top" service from our team associates to be convenient for your needs. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! With hospitality regards, General Manager
Show more
Grand Swiss-Belhotel Medan
5.6
Nick from Australia
Couple
Deluxe
Stayed 2 nights in August 2017
Spend a little more and stay somewhere better”
Grand Swiss Belhotel is, despite being a "luxury" hotel, a decidedly middle-of-the-road option. Everything, from the reception on arrival, the music in the elevators, the cleanliness of the room, and the quality of the food is just ok (and really only just ok). Small rooms in which you can hear the next door neighbours, lacklustre views, and bad restaurants. The Edge restaurant had only 1 vegetarian option on the menu (an uninspiring mushroom soup) and while the waffle I had at breakfast tasted alright, the hair in it put me off eating the rest of my meal. Spend a bit extra and stay in true luxury, with great views and restaurant options at the JW Marriott Medan (where we have stayed on 3 occasions now).
Reviewed August 07, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Agoda; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize profusely regarding your comment as we failed to meet your expectations. We have taken a very good note of all your comments and we have initiated a thorough corrective action plan since we strive to exceed all our guest expectations. Looking forward to welcoming you soon at our hotel! With Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
10.0
Exceptional
Marinah from Singapore
Business traveler
Deluxe
Stayed 1 night in July 2017
Excellent”
Always stay here whenever in Medan. Excellent
Reviewed August 04, 2017
Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the facilities and services. It is always encouraging for us to know that our team associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA. Thank you very much for your patronage and have a delightful stay ahead with us! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
8.0
Excellent
Yiek from Malaysia
Family with young children
Deluxe
Stayed 1 night in July 2017
Comfortable stay”
Everything is good and recommend
Reviewed August 01, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. It is gratifying to know that you particularly value our hotel and found our services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
7.2
Very good
Fredy from Indonesia
Business traveler
Deluxe
Stayed 1 night in July 2017
In the morning when I wanted to check out, the elevator did not work due to electric supply failure. Because there was no certainty when the hotel's technician could solve this problem, we were advis”
It was quite a heavy work for 50 year-old guest with 1 laptop and 1 luggage.
Reviewed August 01, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations. Looking forward to welcoming you soon at our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
8.4
Excellent
Asyraf from Malaysia
Couple
Deluxe
Stayed 1 night in July 2017
Clean, comfortable hotel”
Arrived for late check in, process was easy. All our requests/ questions entertained professionally. Hotel room is a bit dated, but cleanliness and amenities were tip top.
Reviewed July 24, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with the room condition, the service from our team associates and the tip top hotel facilities to be convenient for your needs. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA. Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
7.6
Very good
Markus from Finland
Solo traveler
Deluxe
Stayed 1 night in June 2017
Very good”
Stayed for one night. Nice and clean rooms. Friendly staff. Right next to a shopping center.
Reviewed July 19, 2017
Dear Mr. Markus, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. It is gratifying to know that you particularly value our hotel and found our services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
10.0
Exceptional
Yoke from Malaysia
Business traveler
Deluxe
Stayed 1 night in July 2017
Wonderful Location”
value for money
Reviewed July 12, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. It is gratifying to know that you particularly value our hotel and found our services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
9.2
Exceptional
Yudha from Indonesia
Business traveler
Deluxe
Stayed 1 night in July 2017
Good athmosphere hotel”
We stayed for 1 day for business purpose. And we really enjoyed it! The hotel was clean, plenty of space and next to the mall In the future we will recommend your hotel to other people!"
Reviewed July 09, 2017
Dear Mr. Yudha, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel and found the hotel's services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
6.8
Good
Saravanan from Malaysia
Family with teens
Deluxe
Stayed 1 night in October 2016
Good”
Located at a shopping Mall.
Reviewed July 09, 2017
Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with hotel facilities and services. It is always encouraging for us to know that our team associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA. Thank you very much for your patronage and have a delightful stay ahead with us! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
6.4
Good
IBRAHIM from Malaysia
Solo traveler
Superior Deluxe
Stayed 2 nights in December 2013
Ok”
Ok a bit dated.
Reviewed July 03, 2017
Dear Mr. Ibrahim, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations. Looking forward to welcoming you soon at our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
6.0
IBRAHIM from Malaysia
Solo traveler
Deluxe
Stayed 2 nights in January 2016
Ok”
Ok
Reviewed June 30, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and that you were very pleased with all the facilities and services as we have shared your positive feedback with all team members. Thank you for your patronage and we all look forward to welcoming you back soon! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
10.0
Exceptional
CHONG from Malaysia
Business traveler
Deluxe
Stayed 2 nights in June 2016
value for money”
Value for money. Convenient and staff are friedly
Reviewed June 28, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. It is gratifying to know that you particularly value our hotel and found our services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
8.0
Excellent
Skolastika from Indonesia
Couple
Deluxe
Stayed 3 nights in October 2016
clean, good location ”
Clean hotel, friendly staff. Good location, near shopping center etc. Easy to find, many choice of transportation.
Reviewed June 27, 2017
Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on Agoda. It is gratifying to know that you particularly value our hotel and found our services and facilities to be convenient for your needs. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. It is part of our service culture to ensure that we exceed the guest’s expectations during every single guest touch point. Looking forward to welcoming you back in our hotel! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
6.0
Gin from Malaysia
Business traveler
Superior Deluxe
Stayed 4 nights in June 2017
Hotel is good ”
Hotel is good
Reviewed June 22, 2017
Dear Our Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and you were very pleased with our hotel services and facilities. It is always encouraging for us to know that our team associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA. Thank you very much for your patronage and have a delightful stay ahead with us! Hospitality Regards, General Manager
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Grand Swiss-Belhotel Medan
8.8
Excellent
LEONG from Malaysia
Business traveler
Deluxe
Stayed 3 nights in May 2017
Good location and convenience”
This hotel location is almost perfect and convenience because of a shopping complex next to the hotel. You can get anything you need here. Spa and massage is good. Can call into your room for the services. Superb!
Reviewed June 05, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and that you were very pleased with all the facilities and services as we have shared your positive feedback with all team members. We all look forward to welcoming you back soon! Hospitality Regards, Gerasimos Perdikaris
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Grand Swiss-Belhotel Medan
10.0
Exceptional
Rahadian from Indonesia
Business traveler
Deluxe
Stayed 2 nights in January 2017
Exceptional”
good hotel
Reviewed May 28, 2017
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Agoda. We are delighted to hear that you enjoyed our hotel and that you were very pleased with all the facilities and services as we have shared your positive feedback with all team members. Thank you for your patronage and we all look forward to welcoming you back soon! Hospitality Regards, Gerasimos Perdikaris
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Grand Swiss-Belhotel Medan