Grand West Sands Resort & Villas
Grand West Sands Resort & Villas
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Deluxe - Guestroom Grand West Sands Resort & Villas
Deluxe - Guestroom
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Lobby Grand West Sands Resort & Villas
Lobby
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Swimming pool [outdoor] Grand West Sands Resort & Villas
Swimming pool [outdoor]
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Swimming pool [outdoor] Grand West Sands Resort & Villas
Swimming pool [outdoor]
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Location
Good
6.8
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Grand West Sands Resort & Villas

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Very good
From 3654 reviewsSee what guests said
7.5
  • Airport transfer

  • 490 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
7.9
Very good
Room comfort & quality
16 travelers are looking at this property right nowBook now before it's too late!
Deluxe Pool Villa 2-Bedroom
Deluxe Pool Villa 2-Bedroom
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  • Garden view
  • 130 m²/1399 ft²
  • 2 single beds and 1 king be...
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Deluxe Pool Villa 3-Bedroom
Deluxe Pool Villa 3-Bedroom
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  • Garden view
  • 150 m²/1615 ft²
  • 2 single beds and 2 king be...
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Luxury Pool Villa 2-Bedroom
Luxury Pool Villa 2-Bedroom
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  • Partial sea view
  • 180 m²/1938 ft²
  • 2 single beds and 1 king be...
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Penthouse Pool Suite 4-Bedroom
Penthouse Pool Suite 4-Bedroom
...
  • Garden view
  • 235 m²/2530 ft²
  • 2 single beds and 3 king be...
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Luxury Pool Villa 3-Bedroom
Luxury Pool Villa 3-Bedroom
...
  • Garden view
  • 270 m²/2906 ft²
  • 2 single beds and 2 king be...
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Luxury Pool Villa 4 Bedroom
Luxury Pool Villa 4 Bedroom
...
  • Garden view
  • 270 m²/2906 ft²
  • 4 single beds and 2 king be...
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Penthouse Pool Suite 3-Bedroom
Penthouse Pool Suite 3-Bedroom
...
  • Garden view
  • 209 m²/2250 ft²
  • 2 single beds and 2 king be...
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3 Bedroom Suite
3 Bedroom Suite
...
  • Garden view
  • 153.72 m²/1655 ft²
  • 1 king bed
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2 Bedroom Penthouse Pool
2 Bedroom Penthouse Pool
...
  • Garden view
  • 208.9 m²/2249 ft²
  • 1 king bed
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Suite Four Bedrooms
Suite Four Bedrooms
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  • 317 m²/3412 ft²
  • Bathtub
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More about Grand West Sands Resort & Villas

More about Grand West Sands Resort & Villas

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Announcements

Various parts of the property will be undergoing renovation from December 20, 2017 to July 31, 2018.

Real reviews from real guests

Agoda Reviews (3654)Booking.com Reviews (1161)
7.5
Very good
Cleanliness7.7
Facilities7.7
Location6.8
Room comfort and quality7.9
Service7.9
Value for money7.6
Provided by verified guests of Agoda
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Showing 3225 verified guest comments
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6.0
SHUDONG from Singapore
Family with young children
Luxury Suite 2-Bedroom
Stayed 4 nights in March 2018
Above average”
Very near to airport, but very noisy especially at beach, as you will see planes over your head at beach. The water playground is chargeable per day and not cheap..
Reviewed May 17, 2018
8.8
Jinda from United Kingdom
Family with teens
Luxury Suite 2-Bedroom
Stayed 1 night in April 2018
Great value for money ”
We took a deluxe two bedroomed suite but due to maintenance we were upgraded to the three bedroomed penthouse. Both suites were fabulous! Loads of space and good investment made in quality comfortable beds and bedding, good black out curtains, a short but very comfortable stay.
Reviewed May 16, 2018
8.4
Pattraporn from Thailand
Family with young children
Luxury Suite 2-Bedroom
Stayed 1 night in May 2018
โรงแรมใหญ่ เหมาะสำหรับครอบครัว”
ห้องใหญ่ สวย และสะอาด คุ้มค่ามาก เด็กๆชอบมาก แต่ชายหาดค่อนข้างอันตรายคลื่นแรง แต่ก็มีเจ้าหน้าที่ดูแลตลอด
Reviewed May 08, 2018
4.4
Suk from Thailand
Family with young children
Deluxe
Stayed 1 night in March 2018
affordable tiny water park ”
spent a night on sons bday not much small water park with highly unorganized resort. beach front is ok with pool. odd shape room feels like condominium.
Reviewed May 06, 2018
4.8
Battushig from Mongolia
Family with young children
Penthouse Pool Suite 3-Bedroom
Stayed 3 nights in December 2017
well ,, let's say there are other better options.”
The main reason that we chose this resort was "the"free waterpark which wasn't free at all. The facility is old, but ok. The manager a russian lady was doing her best. We thank her for that.
Reviewed May 03, 2018
10.0
Jonny from Australia
Family with teens
Deluxe Family
Stayed 2 nights in April 2018
Resort is very close to airport, so if you love to watch planes landing and taking off this is a gre”
Was a great place to stay for a couple of nights!!!! Very good price, staff were very helpful and pool was nice and warm !!!!
Reviewed April 30, 2018
10.0
PATPORN from Thailand
Couple
Deluxe Suite 1-Bedroom
Stayed 2 nights in September 2017
Nice room and delicious breakfast ”
Good view/ cleaned room and nice location
Reviewed April 22, 2018
9.2
Jen from United Kingdom
Family with young children
Luxury Pool Villa 2-Bedroom
Stayed 4 nights in April 2018
Amazing!”
Staff deliver outstanding customer service. The villa was so luxurious we was made to feel like vip's Close to airport with great waterpark would highly recommend this hotel
Reviewed April 21, 2018
Dear Jen, Thank you for your excellent feedback. We are very happy to know that our passionate staff were able to provide you with an outstanding service. Indeed, our villas provide the best of both worlds - privacy and luxury, a truly home-away-from-home retreat. We appreciate your business and we are looking forward welcoming you again soon. Sincerely, Grand West Sands Resort & Villas Phuket
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Grand West Sands Resort & Villas
9.2
Narisa from Thailand
Family with young children
Luxury Suite 2-Bedroom
Stayed 2 nights in April 2018
Exceptional”
Splash jungle not include room charge it’s make more expensive.
Reviewed April 20, 2018
10.0
Chaiwat from Thailand
Family with teens
Luxury Suite 2-Bedroom
Stayed 2 nights in March 2018
Exceptional”
Excellence hotel and facility .Good breakfast .
Reviewed April 17, 2018
4.0
Alex from Malaysia
Family with young children
Deluxe Family Residence
Stayed 1 night in March 2018
Acceptable”
The resort and rooms are big with basic renovation. Nothing great about this resort except with big water slides.
Reviewed April 17, 2018
7.2
Rhys from Thailand
Family with young children
Deluxe Family
Stayed 3 nights in March 2018
Water park is separate and expensive”
Overall not too bad but the breakfast is a real disappointment and the rooms are very noisy. The blocks are large with lots of apartments/rooms in each block. You can hear doors closing and opening all night and it is very noisy with all the children. Other big disappointment is how they have separated the water park from the hotel so now you have to pay for the water park in addition to your room. It is not cheap either. For a small water park the price is too high. One more thing - expect to wait a lot for the pick up to go to breakfast or the beach. For such a big resort they only have two golf carts to pick up people - probably just better to not wait for them and resign yourself to walking.
Reviewed April 03, 2018
8.0
Seesak from Thailand
Family with young children
Deluxe
Stayed 1 night in April 2017
for family”
big and good swimming pool poor transportation
Reviewed March 23, 2018
Dear Seesak, Thank you for your feedback. We look forward welcoming you and your family again in the near future! Sincerely, Grand West Sands Resort & Villas Phuket
Responded March 29, 2018
Grand West Sands Resort & Villas
6.0
Carolyn from Australia
Couple
Deluxe Family
Stayed 6 nights in March 2018
Above average”
As a couple should be away from childrens sleeping area they scream in corridor's and slam doors very early morning and late night parents don't think anything of it maybe used to it. The corridors, stairs and bathrooms need a good scrub down very dirty, staff hasn't being trained by management proper way how to clean. Its recommended as 5 star maybe 2 if lucky. Couples should be in a separate section. The water park was good.
Reviewed March 21, 2018
Dear Carolyn, Thank you for your constructive feedback. We are sorry to hear that your experience was not a positive one. We are constantly looking for ways to improve upon our guests’ experience and welcome any suggestions. Your comments have been shared with the entire team and we will ensure that a strict follow up on cleanliness will be imposed. It would be our pleasure to welcome you back to our hotel and exceed your needs and expectations. Sincerely, Grand West Sands Resort & Villas Phuket
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Grand West Sands Resort & Villas
4.0
Bernt from Sweden
Couple
Deluxe
Stayed 2 nights in March 2018
Cheap hotel but only at surface”
Quite cheap stay overnight close to airport (1 800 Bath no breakfast). Deposit 4000 bath by credit card = at least three weeks to get the money back (if you're lucky). Breakfast very expensive, no value for money. Room not clean, but fair enough. Find some garbage under bed and top of shelf, among others. Very expensive (close to/more than Swedish prices) to stay a longer time if you choose to use the facilities at the resort. Propose to go 10 min. walk outside the resort to get value for money. The staff was very kind and had high courtesy. Not for back packers or ordinary travelers. The hotel smell luxury, behind the facade we find hard working locals trained to satisfy "white collar people" and to say they are sorry to bee seen and be in your way. Propose to go to family hotel nearby to promote local business instead. Bernt, Borlänge
Reviewed March 19, 2018
Dear Bernt, Thank you for your comments. We appreciate your feedback even if it is not positive as we would have preferred. Security deposits can be made by cash to avoid having to wait for weeks if made by credit card. The hotel releases the amount blocked from your card after your departure but Banks take time to process the amount back to your account. We are sorry that the cleanliness of the room is not up to your expectations. Housekeeping team has been notified to maintain the standards of cleanliness at all times. Our sincerest apologies for the inconvenience caused you and hope you give us an opportunity to redeem ourselves on your next visit to Phuket. Sincerely, Grand West Sands Resort & Villas Phuket
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Grand West Sands Resort & Villas
8.4
Jo-An from United Arab Emirates
Solo traveler
Deluxe
Stayed 3 nights in March 2018
Excellent”
An awesome place to relax for a solo traveler.. All is great.. Except my telephone in the room was not working that i have to use my international number to call the receptionist, and i report the concern since i came at my first night until i checknout nonone fix it .. but all in all it was good..
Reviewed March 15, 2018
Dear Jo-an, Thank you for taking the time to share your valuable review. We are glad to hear that you had a good time during your stay. Sorry that your telephone wasn't working at the time, this was a temporary issue and has been resolved. Thank you for your feedback and we hope to welcome you again in the near future. Sincerely, Grand West Sands Resort & Villas Phuket
Responded March 29, 2018
Grand West Sands Resort & Villas
8.0
Mazlan from Singapore
Family with young children
Deluxe Family Residence
Stayed 2 nights in October 2017
Nice family room!”
We love the family room. The kids club could be better. Place needs to be maintained better.
Reviewed March 15, 2018
Dear Brenda, Thank you for your feedback. We are so pleased to hear that you enjoyed your stay in one of our family rooms. As you may have observed, the resort is currently undergoing upgrades of some of our rooms, restaurants and recreational facilities - including the Kids club. Your comments are extremely important to us as we continue to find ways to better serve our guests. We hope to welcome you again to experience these improvements. Sincerely, Grand West Sands Resort & Villas Phuket
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Grand West Sands Resort & Villas
6.0
Mazlan from Singapore
Family with young children
Penthouse Pool Suite 4-Bedroom
Stayed 3 nights in March 2018
Beautiful exterior but rooms could be better maintained.”
We rented 2 penthouse villas. Both had faulty telephone lines. We had to go to the lift on level 1 to call front desk each time. Told them about the problem several times and they said they will send someone to check but no one came to fix it. Room 4403 did not have water supply in one bathroom. Informed them but no one came to fix. Both jacuzzis are faulty too! Curtain can't be drawn close. Room 3401 had a foul sewer smell on level 1. This resort would be a gem of a place if they maintain it properly as a 5-star resort. Staff were friendly and very patient, especially ERA at Villa Lobby.
Reviewed March 15, 2018
Dear Mazlan, Thank you for your feedback. Firstly, we sincerely apologize for the inconvenience caused you during your stay. We have passed on your comments to the concerned teams and rest assured that we will take all necessary actions to avoid a similar incident to happen again. It would be our pleasure to welcome you back to our hotel soon and exceed your needs and expectations. Sincerely, Grand West Sands Reosrt & Vilals Phuket
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Grand West Sands Resort & Villas
8.0
Igor from Russia
Couple
Deluxe
Stayed 1 night in March 2018
Too much russians and aquapark not included in price”
Aquapark cost 1000THB per day. Located on Mai Khao beach - best place for selfie with aircraft but located far from nightlife ~30km from patong, outside village very small - few massage places, one 7/11 ~5 minutes to walk, food in hotel is too expesive. Good place for stay in transfer for few days and play in aquapark. Transfer to airport 700THB ~20 min.
Reviewed March 15, 2018
Dear Igor, Thank you so much for your review. It is great to hear that you enjoyed our location and we expect you have taken good selfie photos with the aircraft - if not, you can always come back and we will be more than happy to welcome you again! Looking forward seeing you soon. Sincerely, Grand West Sands Resort & Villas Phuket
Responded March 30, 2018
Grand West Sands Resort & Villas
4.0
Richard from United Kingdom
Couple
Deluxe
Stayed 1 night in February 2018
4 star hotel???? Never!! ”
A truly poor offering, a concrete jungle! Thankfully we had only booked 1 night....
Reviewed February 28, 2018
Dear Richard, We sincerely apologize that you found your visit disappointing. We appreciate your feedback even if it is not positive as we would have preferred. It is a constant endeavor for us to provide the best possible service to our valued guests and each feedback is another opportunity to improve. We hope that in the future you come back to experience a better and much-improved Grand West Sands. Sincerely, Grand West Sands Resort & Villas Phuket
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Grand West Sands Resort & Villas
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