Grand West Sands Resort & Villas
Grand West Sands Resort & Villas
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"Good view/ cleaned room and nice location"

PATPORN

April 22, 2018

Deluxe King Or Twin - Room plan Grand West Sands Resort & Villas
Deluxe King Or Twin - Room plan
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Lobby Grand West Sands Resort & Villas
Lobby
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Swimming pool [outdoor] Grand West Sands Resort & Villas
Swimming pool [outdoor]
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Swimming pool [outdoor] Grand West Sands Resort & Villas
Swimming pool [outdoor]
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Good
Location
6.9
See all 55 photos Grand West Sands Resort & Villas
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Very good
From 3815 reviewsSee what guests said
7.5
  • Airport transfer

  • 490 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.9
Very good
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
2-Bedroom Garden View Pool Villa
2-Bedroom Garden View Pool Villa
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  • Garden view
  • 130 m²/1399 ft²
  • 2 single beds and 1 king be...
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3-Bedroom Garden View Pool Villa
3-Bedroom Garden View Pool Villa
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  • Garden view
  • 150 m²/1615 ft²
  • 2 single beds and 2 king be...
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2-Bedroom Oceanfront Pool Villa
2-Bedroom Oceanfront Pool Villa
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  • Partial sea view
  • 180 m²/1938 ft²
  • 2 single beds and 1 king be...
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4-Bedroom Penthouse Suite with Private Pool and Kitchen
4-Bedroom Penthouse Suite with Private Pool and Kitchen
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  • Garden view
  • 235 m²/2530 ft²
  • 2 single beds and 3 king be...
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4-Bedroom Partial Ocean View Pool Villa
4-Bedroom Partial Ocean View Pool Villa
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  • Garden view
  • 270 m²/2906 ft²
  • 4 single beds and 2 king be...
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3-Bedroom Penthouse Suite with Private Pool and Kitchen
3-Bedroom Penthouse Suite with Private Pool and Kitchen
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  • Garden view
  • 209 m²/2250 ft²
  • 2 single beds and 2 king be...
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3-Bedroom Suite
3-Bedroom Suite
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  • Garden view
  • 153.72 m²/1655 ft²
  • 1 king bed
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3-Bedroom Partial Ocean View Pool Villa
3-Bedroom Partial Ocean View Pool Villa
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  • Garden view
  • 270 m²/2906 ft²
  • 2 single beds and 2 king be...
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2 Bedroom Penthouse Pool
2 Bedroom Penthouse Pool
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  • Garden view
  • 208.9 m²/2249 ft²
  • 1 king bed
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1-Bedroom Deluxe Family Suite
1-Bedroom Deluxe Family Suite
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  • Garden view
  • 70 m²/753 ft²
  • 1 king bed and 1 bunk bed
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More about Grand West Sands Resort & Villas

More about Grand West Sands Resort & Villas

"Big Hotel with good restaurant and excellent theme dinner."

Reviewed January 13, 2018

Mathias from Germany

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Family with older children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"A great hospitality provided."

EE W. from Malaysia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Various parts of the property will be undergoing renovation from December 20, 2017 to November 30, 2018.
The Splash Jungle water park will be closed for annual maintenance from September 17, 2018 to September 23, 2018.

Real reviews from real guests

Agoda Reviews (3815)Booking.com Reviews (1436)
7.5
Cleanliness7.7
Facilities7.7
Location6.9
Room comfort and quality7.9
Service7.9
Value for money7.6
Provided by verified guests of Agoda
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1-Bedroom Deluxe Family Suite
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3-Bedroom Garden View Pool Villa
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6.8
Good
Yih from Malaysia
Family with young children
1-Bedroom Deluxe Family Suite
Stayed 1 night in September 2018
Not family friendly, not kids friendly ”
Booked a family suite. Arrived late at 12 midnight, upon check in insist to charge every single child without providing breakfast nor beds. The receptionist was stern and treated me as if I have committed crime, no smile and rather hostile, the whole process was stressful and not welcoming. Would not recommend to stay in this hotel. Terrible service, had never expect this low standard of service in a claimed 5 star hotel.
Reviewed September 15, 2018
9.2
Exceptional
Qaqamba from South Africa
Solo traveler
Deluxe Room with 2 Double Beds
Stayed 2 nights in September 2018
Exceptionally beautiful surroundings.”
Dinner at the Bana something was excellent. People were friendly. Dinner at the continental restaurant was a buffet but very limited options. Buddy system too slow. They must take tips from Diamond Cliff hotel who manage theirs exceptionally well.
Reviewed September 11, 2018
9.2
Exceptional
Valerie from Singapore
Family with young children
Deluxe King Or Twin
Stayed 2 nights in June 2018
Great stay!”
Great service and good facilities. Water park was good.
Reviewed August 22, 2018
8.4
Excellent
Mohammed from Kuwait
Family with young children
2 Bedroom Penthouse Pool
Stayed 3 nights in August 2018
Wonderful room types”
Nice resort with many new updates with many selections of room types. Great facility with good location near Phuket airport. Splash jungle water park inside resort. Amazing stay and experience with great view of ocean & sunset & sunrise.
Reviewed August 19, 2018
9.2
Exceptional
Greg from United Kingdom
Couple
Deluxe King Or Twin
Stayed 1 night in August 2018
Perfect”
We only stayed for one night as it was a stop off between places, but it was so lovely that we wish we were able to stay longer. We were upgraded when we arrived and then carted off to our room with brilliant staff attentiveness. We then went down to the pool next to the beach which is in a wonderful location and the beach is lovely to walk along. We left early the next morning after a brilliant breakfast, would definitely recommend.
Reviewed August 17, 2018
4.4
WAI from Hong Kong
Family with young children
2-Bedroom Residence with Balcony and Kitchen
Stayed 2 nights in August 2018
An average hotel with zero security”
Frequent jet plane taking off even in the middle of the night, severely disturbing sleep. Zero security. Strange local man rang the doorbell at 3 a.m., when questioned, he admitted he's not a hotel guest and was looking for help (!?). Suspected he's looking for an empty room to break in. (Serious implication for families with young children) Water park is great. Staff nice and helpful.
Reviewed August 15, 2018
9.2
Exceptional
Abdulsalam from Poland
Family with young children
3-Bedroom Garden View Pool Villa
Stayed 14 nights in July 2018
Good vacation ”
I have been there twice. .In 2015 and now. In the first times I had a villa with washing machine, this time NOT!!, We had a free access to the water park in 2015, this year NOT!!. It was playground for kids in 2015, this year NOT!!!. But generally, lovely staff, helpful specially in the Villas club and reception
Reviewed August 11, 2018
6.8
Good
Mei from Malaysia
Family with young children
2-Bedroom Residence with Balcony and Kitchen
Stayed 2 nights in August 2018
Good”
Hotel staff are good and helpful. Location is near to the airport but there’s nothing around the hotel’s surrounding area except a few small restaurants and convenient store. We stayed in a 2 bedroom suite. The rooms need maintenance and repair. Ceiling fan in the living area not working. Master room toilet seat loose and ventilation malfunction. Shower water pressure is low and took long time to wait for the hot water. Otherwise it’s quite a good stay. Very quite and relaxing place. We rent a car in Phuket therefore we do not have to wait for the buggy service.
Reviewed August 09, 2018
9.2
Exceptional
Ying from Hong Kong
Family with teens
2-Bedroom Garden View Pool Villa
Stayed 6 nights in July 2018
Excellent service for hotel staffs”
Strongly recommend this resort if you want to spend your relax holidays here. my family very enjoy stay here for few days. Hotel staffs with good manner, good services especically for Club's staff.
Reviewed August 06, 2018
6.0
YUN from South Korea
Family with young children
Deluxe King Or Twin
Stayed 1 night in December 2017
not bad”
Our kids love the hotel and of course the water park.
Reviewed August 02, 2018
7.6
Very good
Anwar from Oman
Family with teens
Deluxe King Or Twin
Stayed 4 nights in July 2018
Very relaxing place away from the city centre ”
Very relaxing place away from city centre mind though very close to the airport Water park was amazing but need to pay for it Staff were very helpful
Reviewed August 01, 2018
9.6
Exceptional
Amanda from Singapore
Family with young children
1-Bedroom Deluxe Family Suite
Stayed 3 nights in June 2018
Excellent resort”
Love the resort as the room is big and clean, there is even a bunk bed with a divider section for my kid. Hotel staffs are all very friendly and helpful. There is a water theme park just at the hotel which is awesome for family with kids. A very relaxing spa and kids club too! The resort is huge so you will need to move around with buggy and the buggy goes round the resort very often to pickup guests so waiting time is short. The resort is near to the airport but far from Phuket town or patong, you will need to arrange a car to bring you around. The hotel can arranged it and price is reasonable. We even got the hotel to arrange a car to bring us to the factory outlet waited for us and brought us back. Quite a good buy if you are looking for sports stuff or toys for kids. Hotel is also just at the beach. Me and my family really had a great time and definitely coming back again.
Reviewed July 27, 2018
8.0
Excellent
Timber from Thailand
Family with young children
1-Bedroom Residence with Balcony
Stayed 3 nights in July 2018
Good Value for Money on the Off Season”
Parked the family here for a few days while I attended to business in Phuket. Resort grounds are well kept, staff is friendly and mostly efficient. Food was very overpriced for the quality, best to order delivery from nearby or go outside for dinner. Good pools and beach should be good weather permitting, was monsoon season during our stay. Water Park was good for 1 days entertainment. Would stay here if getting a good rate during off season but the high season rates are a bit over the top.
Reviewed July 10, 2018
6.4
Good
Gavin from South Africa
Family with teens
Deluxe Room with 2 Double Beds
Stayed 1 night in July 2018
Just for the water park, not 5 stars..”
When we initially booked, we thought our booking included access to the water park. We only realised this much later and although the water park offers hotel guests as discount, for a family of 4 it was still a reasonably big additional expense - it is no longer free to hotel guests. The staff where all very friendly and helpful however we would not have rated this hotel a 5 star hotel - for one they did not turn down our beds in the evening and we stayed in their premier rooms first then moved to the standard room due to a very late flight and check-out. In addition, the beach pool at the hotel was also in very poor condition, the sun covers over the loungers clearly hadn't been cleaned in a while, there was rubbish in the overflow water area of the private pool, etc. Overall we had a better hotel experience at Novotel, a 4 star, than what we did at Grand West Sands. Thank you
Reviewed July 10, 2018
5.6
Varunee from Thailand
Family with young children
4-Bedroom Partial Ocean View Pool Villa
Stayed 2 nights in July 2018
I was better service than this before ”
We booked 4 BR luxury villa but it was not look Luxury at all with old furnitures and not ocean front villa. We requested to ship for the better villa but not available and one of them the pool is broken. On the second day we left for sightseeing comeback at 3 the house still was not clean. All we heard was sorry and sorry from the villa manager but nothing can be done. We really unhappy with this time stay.
Reviewed July 09, 2018
6.8
Good
Purijai from Thailand
Solo traveler
Deluxe King Or Twin
Stayed 1 night in June 2018
Unfortunate Low Season Stay”
Since we can not predict the weather, it was good or bad which can be reflecting condition of stay. However, all of those issues are all acceptable beside cleaniness in general facilities is extremely not acceptable including guests using swimming pool for shoe washing as well as Bulgy Service is not professional arrangement.
Reviewed June 20, 2018
7.2
Very good
Joni from Indonesia
Family with young children
Deluxe Room with 2 Double Beds
Stayed 3 nights in June 2018
not that bad as i read many negative comments”
location beside airport. we choose this couz we had early morning flight. room is big enough to accommodate 2 a and 2 kids. first night, all went smooth second night, power down bout 20minutes. third night, aircon down for 2 hours. sunset breeze restaurant is not up to standard. especially when u pay for dinner buffet. 600thb but the food is not good enough... splash waterpark is nice. we enjoyed it and all the kids love it.
Reviewed June 19, 2018
8.0
Excellent
Amy from Singapore
Family with young children
1-Bedroom Deluxe Family Suite
Stayed 2 nights in May 2018
Great stay”
Great stay for 2days. Water theme park within the hotel. Buggy service came fast. Probably the breakfast selection need to be improved.
Reviewed June 03, 2018
3.6
Brendan from Australia
Family with young children
1-Bedroom Deluxe Family Suite
Stayed 4 nights in May 2018
Family Holiday”
The air conditioner was noisy and at times didn't work! The distance from rooms to various places was too far, especially breakfast and swimming pool. The relationship with the water park and the accommodation arrangement was a rip off and the conditions was all a money making experience and forgets about families that haven't got as much money as others (e.g couldn't take a bottle of water in there for my 2 year old, I had to buy it!!!!!) The air conditioner in our resort corridor and elevator was always turned off, so when you walk in your building, it was instantly hot and stuffy. Our TV sometimes didn't work and would cut out. WiFi was so weak and over the 5 days there, the only area were it worked was in our lounge room. The other part of the building would cut out and had to reboot every time!!!!! The experience for my family and what we paid was no where worth the cost and we hated our time there. Never ever again stay and wouldn't recommend to anyone with families.
Reviewed June 03, 2018
8.4
Excellent
WANG from Singapore
Family with young children
Deluxe Room with 2 Double Beds
Stayed 2 nights in May 2018
Good ”
Very good experience and nice place
Reviewed June 02, 2018
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