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Grand Zuri Dumai Hotel
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Interior view
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Swimming pool
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Fitness center
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Coffee shop
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8.0 Very good location
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8.0Location
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Grand Zuri Dumai Hotel

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Very good
From 113 reviewsSee what guests said
7.5
100% would recommend to a friend
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

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Superior Twin with Breakfast
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  • No view
  • 25 m²/269 ft²
  • 2 single beds
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Junior Suite
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  • 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe
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  • 24 m²/258 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe
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    Executive Suite
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      Executive Suite
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        Ambasador Suite
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          Superior
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            Deluxe
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              Superior
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                Verified guest reviews

                Agoda Reviews (113)
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                Cleanliness7.7
                Facilities7.7
                Location8.0
                Room comfort and quality7.4
                Service7.6
                Value for money7.1
                Food and dining6.9
                Provided by verified guests of Agoda
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                Room type
                Deluxe
                Junior Suite
                Superior Twin with Breakfast
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                Showing 96 verified guest comments
                12345
                10.0
                ALEXIS from Indonesia
                Solo traveler
                Superior Twin with Breakfast
                Stayed 2 nights in June 2017
                Great
                one of the best hotel in Dumai
                Reviewed January 08, 2018
                Did you find this review helpful?|
                8.8
                MALYANAH from Malaysia
                Family with young children
                Deluxe
                Stayed 2 nights in December 2017
                Good location
                Hotel was located near to almost all facilities eg shop,clinics,restaurant,banks and mosque. All the places are walking distance only just need to be extra careful crossing the road. The staff was friendly and treat our question politely just that the check in process was a bit long for tourist since need to photocopy the passport. Breakfast was unique and consist many variety that most of it introducing Indonesia food but as for me the food are a bit salty. Overall me and family was satisfied with the hotel. Thanks for the great experience. My suggestion, maybe can also provide shuttle to go to famous places in Dumai.
                Reviewed January 05, 2018
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                8.0
                MALYANAH from Malaysia
                Family with young children
                Superior Twin with Breakfast
                Stayed 2 nights in December 2017
                Great location
                Location near to clinics, bank,shops and restaurant. Easily find a Beca in front of hotel if want to go nearby places and hotel also provided shuttle bus to the terminal but need to contact hotel a day before. Staff was friendly but it would be nice if the check in process can be simplify. Breakfast was OK with unique dishes promoting Indonesia food but a bit salty. My suggestion, maybe hotel can include a bus tour going to the most visited or famous places.
                Reviewed December 26, 2017
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                3.6
                Lee from Malaysia
                Business traveler
                Deluxe
                Stayed 2 nights in September 2017
                Very Bad Service
                I booked a room for two nights. First night the air con water leaking. Ask technical to fix it but later the air con is super noisy. I asked to change room but receptionist staff is bad service and just said our room is full. The first whole night i cannot sleep at all. Second day, i asked to change but the staff said try to fix it and no need change. I insist to change and finally can find a room. How can hotel can open this room to customer? Air con water leaking and noisy and expect customer to accept it. I will not recommend to stay here anymore.
                Reviewed September 30, 2017
                Dear Mr Lee We would like to express our appreciation for your review. It is very important for us to have more information about experiences and general observations of every guest. It is crucial for our services and evaluation of management. Please accept our sincere regret for displeasing incident during your stay. All of our rooms is on fully booked at that time, So I am Trully sorry we could not change you to another room. Whenever we can, we do our best to provide room according to your needs like air conditioner and special allocation for your room. Please allow me to assure you, that your feedback has been taken very seriously and we are reviewing all of the room facilities and reception service that you have highlighted. We do hope that you will give us another opportunity to regain your confidence in us and be of service to you once again Warm Regards Ari Sutopo General Manager
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                Grand Zuri Dumai Hotel
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                8.8
                Sulaiman from Singapore
                Business traveler
                Deluxe
                Stayed 1 night in February 2017
                Convenient Location
                Near to mall and other facilities.
                Reviewed February 28, 2017
                Dear Mr.Sulaiman, “ Warmest Greeting From Hotel Grand Zuri Dumai “ With this reply , we are very glad to hear your good comment during stay with us at Agoda. Especially about Convenient location had you written. Strategic location in the centre of dumai city is ou r streght, and near by many pubic place. Hopefully, we are looking forward you for next visit and hope your next visit will be as pleasant as the previous one. Best Regards Ari Sutopo General Manager
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                Grand Zuri Dumai Hotel
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                7.6
                James from Indonesia
                Business traveler
                Deluxe
                Stayed 2 nights in January 2017
                best hotel in dumai
                less power socket in room
                Reviewed January 31, 2017
                Dear Mr.James “ Warmest Greeting From Hotel Grand Zuri Dumai “ Thank you very much for taking your time to put some review at Agoda. We really apologize about the loss of your power sockets in our room, we will make sure that this incident will not be repeated in the future. Please feel free to contact me if you need me and my staff assistance, we are here to please you Best Regards Ari Sutopo General Manager
                Responded April 28, 2017
                Grand Zuri Dumai Hotel
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                8.0
                Kamarul from Malaysia
                Business traveler
                Deluxe
                Stayed 1 night in December 2016
                Dumai stay
                It was ok acceptable for me.
                Reviewed December 17, 2016
                Dear Mr.Kamarul “ Warmest Greeting From Hotel Grand Zuri Dumai “ Thankyou very much for give good point for our Hotel at Agoda. Hopefully our service and facilities are always meet your expectation. We can’t wait to welcome you back at Hotel Grand Zuri Dumai. Best Regards Ari Sutopo General Manager
                Responded April 28, 2017
                Grand Zuri Dumai Hotel
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                6.0
                novy from Indonesia
                Couple
                Superior Twin with Breakfast
                Stayed 1 night in September 2016
                .
                .
                Reviewed October 03, 2016
                Dear Mrs . Novi “ Warmest Greeting From Hotel Grand Zuri Dumai “ We really glad to get some review from our guest , especially at Agoda. Thank you very much for your trust to stay with us at Grand Zuri Dumai. Hopefully we looking forward to your next visit with the previous one . Best Regards Ari Sutopo General Manager
                Responded April 28, 2017
                Grand Zuri Dumai Hotel
                Did you find this review helpful?|
                9.2
                Mardon from Indonesia
                Family with young children
                Junior Suite
                Stayed 1 night in July 2016
                holiday
                Two thump up
                Reviewed July 10, 2016
                Dear Mr. Mardon “ Warmest Greeting From Hotel Grand Zuri Dumai “ We are very proud of the two thumbs you gaive for us at Agoda. We always strive to improve the quality of our services and facilities to meet guest expectation. Please feel free to contact me if you need me and my staff assistance, we are here to please you Best Regards Ari Sutopo General Manager
                Responded April 28, 2017
                Grand Zuri Dumai Hotel
                Did you find this review helpful?|
                8.0
                Choo from Malaysia
                Business traveler
                Deluxe
                Stayed 1 night in May 2016
                The better hotel in Dumai.
                The better hotel in Dumai. Room are clean.
                Reviewed May 29, 2016
                Dear Mr. Choo “ Warmest Greeting From Hotel Grand Zuri Dumai “ Thank you very much for stay with us and book our room by Agoda. Very happy to know that our room was clean from our guest review. We lloking forward to welcome you back at Hotel Grand Zuri Dumai Best Regards Ari Sutopo General Manager
                Responded April 28, 2017
                Grand Zuri Dumai Hotel
                Did you find this review helpful?|
                12345
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