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Exterior view, Grand Zuri Pekanbaru Hotel in Pekanbaru
Superior Double, Grand Zuri Pekanbaru Hotel in Pekanbaru
Grand Zuri Pekanbaru Hotel
Lobby, Grand Zuri Pekanbaru Hotel in Pekanbaru
Lobby, Grand Zuri Pekanbaru Hotel in Pekanbaru
Swimming pool [outdoor], Grand Zuri Pekanbaru Hotel in Pekanbaru
Fitness center, Grand Zuri Pekanbaru Hotel in Pekanbaru

Removed from saved list

7.7

Very good

684 reviews

684 reviews

Housekeeping11
Shops10
Breakfast4
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Pekanbaru Great Mosque 1.0 km
HS Soeman Library 1.1 km
Monument of Riau People's Struggle 1.5 km
Mall Ciputra Seraya 2.0 km
Muara Takus 2.3 km
An-Nur Grand Mosque 3.7 km
Silungkang Art Centre 5.5 km
Mall Ska Pekanbaru 5.6 km
Ar-Rahman Mosque 6.5 km
Boombara Waterpark 10.2 km
Nearby landmarks
Pekanbaru Mall 30 m
Bank Permata 130 m
Kimia Farma 240 m
Ramayana 340 m
Inasa 400 m
Plaza Sukaramai 430 m
An Nur Great Mosque 660 m
The Central Plaza 720 m
Hypermart A. Yani 730 m
Taman RTH Tunjuk Ajar Senapelan 770 m

Grand Zuri Pekanbaru Hotel

Jl. Teuku Umar No.7, Pekanbaru City Center, Pekanbaru, Indonesia, 28141 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pekanbaru City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous An-Nur Grand Mosque. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Inside city center

Front desk [24-hour]

Free airport transfer

990 meters to Pekanbaru Great Mosque

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

9 travelers have booked today.

Value for money7.5
Distance to city center0.1 km
Location rating8.4
Nearest airportSultan Syarif Kasim II International Airport (PKU)
Distance to airport7.5 km

Rooms available at Grand Zuri Pekanbaru Hotel

Superior Double
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin bed
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Executive Deluxe
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe - Smoking
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Classic Executive Deluxe
...
  • Room size: 39 m²/420 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Standard Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds or 1 double b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Zuri Pekanbaru Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Zuri Pekanbaru Hotel?

Grand Zuri Pekanbaru Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Zuri Pekanbaru Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Pekanbaru with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Grand Zuri Pekanbaru Hotel?

Wake up to a great buffet breakfast at Grand Zuri Pekanbaru Hotel. Adults can enjoy breakfast offered with an additional charge of 71429 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Zuri Pekanbaru Hotel?

Grand Zuri Pekanbaru Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Grand Zuri Pekanbaru Hotel?

Grand Zuri Pekanbaru Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Grand Zuri Pekanbaru Hotel?

Restaurants including Sate Bundo Kanduang, Karambia Cafe & Hang Out and Sate Solo are popular in Grand Zuri Pekanbaru Hotel’s neighborhood which is known as Pekanbaru City Center.

What popular shopping places are close to Grand Zuri Pekanbaru Hotel?

Shopping options in Grand Zuri Pekanbaru Hotel’s Pekanbaru City Center neighborhood include Mall Ciputra Seraya, Transmart Carrefour and Sadira Plaza.

What are popular attractions near Grand Zuri Pekanbaru Hotel?

Guests at Grand Zuri Pekanbaru Hotel can easily visit Pekanbaru Great Mosque, Silungkang Art Centre and Monument of Riau People's Struggle located in the Pekanbaru City Center area.

What popular natural sightseeing spots are close to Grand Zuri Pekanbaru Hotel?

Grand Zuri Pekanbaru Hotel’s nearby natural sights include Kolam Pancing Lembah Raya, hutan and Halte Bus Kota perkantoran sudirman raya located in the same Pekanbaru City Center area.

See map

Explore the neighborhood

What people love about Grand Zuri Pekanbaru Hotel

  • 9.2

    Exceptional
    Location

    "Excellent location - opposite Pekanbaru Mall and nearby eateries."

    Lim

    |

    August 2, 2019

  • 10

    Exceptional
    Breakfast

    "Breakfast average but good."

    Cipto

    |

    April 10, 2019

  • 10

    Exceptional

    "Best hotel"

    Suratno

    |

    February 13, 2022

Overall rating:

7.7

Very good
684 reviews
Cleanliness
7.6
Facilities
7.7
Location
8.4
Read all reviews >
More about Grand Zuri Pekanbaru Hotel

More about Grand Zuri Pekanbaru Hotel

Grand Zuri Pekanbaru Hotel

Get the most from an urban escape in Pekanbaru when you book a room at Grand Zuri Pekanbaru Hotel. Located right in the city center, Grand Zuri Pekanbaru Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
At Grand Zuri Pekanbaru Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire services provided by the hotel make exploring Pekanbaru even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Grand Zuri Pekanbaru Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Grand Zuri Pekanbaru Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.
Grand Zuri Pekanbaru Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every day at Grand Zuri Pekanbaru Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Apart from amenities and services, Grand Zuri Pekanbaru Hotel goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience Pekanbaru like a true local. Never forget your time in Pekanbaru with a special gift or trinket from Mall Ska Pekanbaru just 5.6 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 94% of the city's other accommodations.
Ranking higher than 81% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 89% of accommodations in the city.

Show less

Amenities and facilities

Very good
Facilities

7.7

Most talked about facilities

Housekeeping

18 mentions

Breakfast

16 mentions

Internet

7 mentions

Food & Dining

6 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water park
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Exterior corridor
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Halal
Restaurants on site
Cerenti
  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

Location

Jl. Teuku Umar No.7, Pekanbaru City Center, Pekanbaru, Indonesia, 28141
Excellent
Location

8.4

Airports
  • Sultan Syarif Kasim II International Airport (PKU)
    7.5 km
  • Pinang Kampai Airport (DUM)
    120.2 km
Public transportation
  • Pekanbaru Bus Station
    7.5 km
Hospital or clinic
  • Kimia Farma
    240 m
Shopping
  • Mall Ska Pekanbaru
    5.6 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Pekanbaru Great Mosque
    1.0 km
  • HS Soeman Library
    1.1 km
  • Monument of Riau People's Struggle
    1.5 km
  • Mall Ciputra Seraya
    2.0 km
  • Muara Takus
    2.3 km
  • An-Nur Grand Mosque
    3.7 km
  • Silungkang Art Centre
    5.5 km
  • Mall Ska Pekanbaru
    5.6 km
  • Ar-Rahman Mosque
    6.5 km
  • Boombara Waterpark
    10.2 km
Nearby landmarks
  • Pekanbaru Mall
    30 m
  • Bank Permata
    130 m
  • Kimia Farma
    240 m
  • Ramayana
    340 m
  • Inasa
    400 m
  • Plaza Sukaramai
    430 m
  • An Nur Great Mosque
    660 m
  • The Central Plaza
    720 m
  • Hypermart A. Yani
    730 m
  • Taman RTH Tunjuk Ajar Senapelan
    770 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee0 IDR
  • Distance from city center0.1 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)71429 IDR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges01
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 115
  • Room voltage220
  • Year property opened2003
  • Most recent renovation2013

Reviews of Grand Zuri Pekanbaru Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.6
Facilities7.7
Location8.4
Room comfort and quality7.2
Service7.6
Value for money7.5
High score for Pekanbaru
Rating
9+ Exceptional (68)
8-9 Excellent (61)
7-8 Very Good (116)
6-7 Good (61)
<6 Below Expectation (86)
Time of the year
Mar - May (96)
Jun - Aug (99)
Sep - Nov (103)
Dec - Feb (94)

Show reviews that mention 

Showing 392 verified guest comments
12345
10.0
Exceptional
Bakri from Malaysia
Business traveler
Superior Double
Stayed 1 night in November 2018

FEEL LIKE HOME”

MY FAVORITE HOTEL 14 YEARS AGO, AFTER 14 YEARS, I COMEBACK TO THIS HOTEL, TO MY SURPRISE A LOT OF CHANGES, THE STAFF STILL RECOGNIZE ME. BREAKFAST IMPROVED A LOT

Reviewed January 04, 2019

See room deals

Dear Mr. Bakri, thank you still loyal with Grand Zuri Pekanbaru. Of course we will never forget our guests. Even though we are 15 years old we will always give the best to our guests. Hopefully Grand Zuri is always your priority in staying. Regards, Naldi Hendri - General Manager

Responded January 10, 2019
Grand Zuri Pekanbaru Hotel
10.0
Exceptional
Cipto from Indonesia
Business traveler
Executive Deluxe
Stayed 2 nights in November 2018

Just A Nice Place To Stay”

A walking distance to all street food. Breakfast average but good. Airport transfer service was good.

Reviewed April 10, 2019

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Dear Mr. Cipto, thank you for choosing Grand Zuri Pekanbaru as your place to stay. I hope you are always happy to stay at Grand Zuri Pekanbaru. Your suggestions and input are very useful for us. Success for you. Regards, Naldi Hendri - General Manager

Responded April 25, 2019
Grand Zuri Pekanbaru Hotel
10.0
Exceptional
Cipto from Indonesia
Business traveler
Executive Deluxe
Stayed 2 nights in August 2018

A Nice Place To Stay”

One of the nice hotel to choose in the central of Pekanbaru city

Reviewed April 10, 2019

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Dear Mr. Cipto, thank you for this very meaningful review. I am happy to wait for your return at the Grand Zuri Hotel Pekanbaru. Regards, Naldi Hendri - General Manager

Responded April 25, 2019
Grand Zuri Pekanbaru Hotel
10.0
Exceptional
Suratno from Indonesia
Business traveler
Superior Double
Stayed 1 night in February 2022

Quality hotel ”

Best hotel

Reviewed February 13, 2022

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Dear Suratno, terima kasih sudah memilih Grand Zuri Pekanbaru sebagai akomodasi anda. Kami akan selalu mempertahankan pelayanan terbaik kami. Dan kami akan selalu menjadi best hotel di Pekanbaru. Semoga Grand Zuri Pekanbaru akan selalu menjadi pilihan utama anda ketika ke Pekanbaru. Salam, Isti Budiono - General Manager

Responded February 14, 2022
Grand Zuri Pekanbaru Hotel
9.2
Exceptional
Lim from Singapore
Couple
Superior Double
Stayed 1 night in July 2019

Exceptional”

Excellent location - opposite Pekanbaru Mall and nearby eateries. Really appreciate the complimentary hotel to airport transfer provided.

Reviewed August 02, 2019

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Dear Lim, we are very happy to serve you well. I hope you always feel comfortable staying at the Grand Zuri Pekanbaru. Of course, I will be happy to wait for your return. Regards, Muhammad Hardi - General Manager

Responded August 03, 2019
Grand Zuri Pekanbaru Hotel
9.2
Exceptional
M from Indonesia
Family with teens
Superior Double
Stayed 1 night in January 2022

Nice”

Semoga semakin top

Reviewed February 02, 2022

See room deals

Dear M, terima kasih sudah memilih Grand Zuri Pekanbaru sebagai akomodasi anda. Kami juga mendoakan agar anda selalu sehat dan sukses dalam menjalani aktifitas. Semoga Grand Zuri Pekanbaru juga semakin top dan terdepan seperti harapan anda. Dengan senang hati kami tunggu kedatangan anda kembali. Salam, Isti Budiono - General Manager

Responded February 04, 2022
Grand Zuri Pekanbaru Hotel
8.4
Excellent
Krisnayoli from Indonesia
Solo traveler
Deluxe Double Room
Stayed 1 night in April 2022

This hotel is nice and comfortable in Pekanbaru”

Over all good

Reviewed April 13, 2022

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Salam hangat dari Grand Zuri Pekan baru. Dear Pak Krisnayoli, Terima kasih sudah memilih Grand Zuri Pekanbaru sebagai akomodasi anda. Semoga pengalaman anda menginap di Grand Zuri Pekanbaru selalu menyenangkan dan selalu menjadikan kami pilihan utama anda ketika ke Pekanbaru. Dengan senang hati kami tunggu kedatangan anda kembali. Salam Hangat, Erwinsyah - Asst. Fom

Responded April 15, 2022
Grand Zuri Pekanbaru Hotel
7.2
Very good
Ari from Indonesia
Solo traveler
Standard Double Room
Stayed 1 night in April 2019

Ok hotel if you are a smoker ”

Somehow old and missing some maintenance. A little surprise was that all standard rooms are only for smokers. I got - luckily - an upgrade to next level, but still tobacco smell was there at corridor. Need to check out early to catch the flight, and take away breakfast was dry, old and not tasty. I do not recommend. Otherwise ok.

Reviewed April 22, 2019

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Dear Mr. Ari, Grand Zuri Hotel Pekanbaru is already 16 years old, but we always pay attention to the facilities and comfort for our guests. Regarding maintenance, of course we always prioritize it. It can be seen from the facilities that we have updated to be even better. But regarding the type of standard room is prioritized for smokers. If you are not a smoker or allergic, you can tell our staff that we can ecozone your room before you check in. Regarding breakfast that is not tasty and already dry, this is very much a concern for us, I am sure that in the future this will not happen again. Thank you for your review. This is a very big input for us. I hope to see you again. Regards, Naldi Hendri - General Manager

Responded April 25, 2019
Grand Zuri Pekanbaru Hotel
9.7
Exceptional
Zarinah from Malaysia
Family with young children
Superior Double
Stayed 3 nights in January 2015

Good hotel worth staying”

Hotel near to shopping complex, easy to find Muslim food, easy transportation

We are very happy that we made a choice to stay in Grand Zuri Pekanbaru Hotel. It is a strategic place, easy to find Muslim food and there are two shopping complex nearby. The staff and reception are very helpful and friendly. Only one bad experience. Be careful when you go for hotel massaging. The massaging lady tends to force you to pay a big tip. She does not want to accept 10,000 rupiah as tips and ended up taking 60,000 rupiah as tips which I found it to be ridiculous and massage was not done satisfactorily.

Reviewed January 13, 2015

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7.3
Very good
Lee from United Kingdom
Business traveler
Executive Deluxe
Stayed 4 nights in December 2011

Good staff but troubled hotel”

Friendly and helpful staff

For a very provincial city in Indonesia, the Grand Zuri Pekanbaru is probably of a high standard, but that's a minimum expectation given that it's not particularly cheap, with rooms starting at around. The main drawback is the noise. While very centrally located, with convenient access to malls and restaurants, the surrounding area is extremely noisy (traffic, mosques, commercial and light industrial units, exercise groups being directed by megaphone at 6.30am, etc). Given that the windows are very thin, the hotel itself is also very noisy. Banging doors often make internal walls shudder. Even with earplugs in, I found it impossible to sleep past 5.30am two days running, and this was after repeatedly moving rooms to try to find a quieter one. I believe there is no "quiet" room in the hotel at all; it's all relative. There are also many other smaller problems. The free wifi did not work for 2.5hrs after I arrived (when it did, it was reasonably quick, enough to sustain skype). The room key I was initially given had to be re-authorised at least daily. The business centre is not 24hrs but is frequently closed even during office hours. The toilet constantly refilled, creating a whining noise. The shower door was broken. The standard of clealiness was not great and the bathroom in particular was starting to look quite grubby. Maintenance doesn't seem that great and the hotel is beginning to look tatty around the edges. On the plus side, the staff was really excellent. Their motto is "we know how to please you"(!). When I complained about the noise they took it very seriously and moved me around, eventually upgrading me to a junior suite (a little less noisy but not much). They also solicited feedback on other areas of the hotel. The waiting staff in the restaurant - where the food is very good and still cheap by Western standards - were faultlessly polite. The staff do seem committed to making sure you enjoy your stay and - perhaps especially for Western visitor

Reviewed January 21, 2012

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9.3
Exceptional
edwardo from Indonesia
Business traveler
Deluxe - Smoking
Stayed 1 night in June 2013

overall, this hotel affordable for evertything”

great location, clean and big room, helpful staff

i choose grand zuri as our corporate hotel at pekan baru. and i thing i do a right choice. location in the central of the city, lose to shopping center, easy to access transportation, great facility for business like meeting room, helpful staff, and if you need place to hang out, you just need a step. price? its whorted. overall, its a great place to stay.

Reviewed June 06, 2013

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7.7
Very good
Muhammad from Indonesia
Business traveler
Deluxe - Smoking
Stayed 1 night in November 2011

Good location easy to access”

Nice room with the nice view at the night

Although only staying one night, but I'm very comfortable with the atmosphere of the hotel, the atmosphere of the room is clean and tidy. At the time, I occupied a room overlooking the city, so I can enjoy the beautiful view Pekanbaru city at night. The location is close to shopping centers, makes it easy for me to look for my needs, such as snacks and others. Friendly service from hotel staff also made ​​me feel comfortable staying at the hotel Grand Zuri, and do not forget to breakfast menu so complete and a lot of choices.

Reviewed November 21, 2011

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8.0
Excellent
Pandapotan from Indonesia
Family with teens
Executive Deluxe
Stayed 4 nights in July 2014

Good Location, clean, nice food, close to stores”

Good Location, clean, close to stores

It was a good pleasure during our stay in Grand Zuri. The best thing of the hotel is located in the centre of Pekanbaru. You can easily walk to reach Mall Pekanbaru, stores, and restaurant. The room was standard, not so big, not too small. The room always being cleaned everyday. It's a little bit pricey, but they win the location.

Reviewed August 04, 2014

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9.3
Exceptional
Tuhu from Indonesia
Business traveler
Executive Deluxe
Stayed 1 night in September 2013

great location”

location, great staff, good food

This hotel in the center of the city. Walking distance to some iconic places in Pekanbaru, next to mall so easy to find anything. Next to the hotel there is also convenience store open 24 hours

Reviewed July 26, 2014

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8.3
Excellent
Jonardy from Indonesia
Business traveler
Superior Double
Stayed 2 nights in March 2015

Good location”

Location, clean and big LCD TV screen

I was arrived in the late afternoon and still have a room with my preference : non smoking room in the high floor, nice. The hotel location is in walking distance to shopping mall and to the main street of Pekanbaru city. The room was clean. LCD TV screen is big, very convenient. Check in and check out process are simple and fast. One area of improvement is the number of power outlet, no power outlet in the toilet for shaving and no power outlet beside the bed.

Reviewed April 02, 2015

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8.3
Excellent
Noor from Malaysia
Family with teens
Deluxe - Smoking
Stayed 1 night in December 2012

lovely hotel and service with a smile”

strategic location

i stayed with my two sons at grand zuri,it was very satisfactorily good experience,the hotel staff very friendly and helpful,a lot of variety for breakfast and the location close to shopping mall.Public transportation just a few steps from the hotel

Reviewed December 25, 2012

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8.3
Excellent
AZMARIDA from Malaysia
Group
Executive Deluxe
Stayed 2 nights in September 2013

GOOD LOCATION/LARGE ROOM”

location/large room/easy to rent a car (car rental office is in the hotel)

The room is comfortable and large. Grand Zuri managed to give us the connecting room as per our request. All the staff that we encountered were friendly and helpful, thus made our stays memorable.

Reviewed September 18, 2013

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6.3
Good
Jeffry from Indonesia
Business traveler
Executive Deluxe
Stayed 2 nights in April 2014

clean enough”

clean, cheap, cetrally

I had several times to spent the night at this Grand Zuri Hotel, it is close to my bussiness, just beside this hotel. Good Hotel, clean enough, friendly staff enough at this hotel. I always stay here when I go to Pekanbaru. I like this hotel. Thank you Agoda and Grand Zuri

Reviewed April 30, 2014

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8.8
Excellent
Ignatius from Indonesia
Business traveler
Stayed 1 night in December 2018

Best Location”

Parking space is spacious, location very central. Just across the street to Mall Pekanbaru

Reviewed December 28, 2018

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7.0
Very good
Bambang from Indonesia
Business traveler
Deluxe - Smoking
Stayed 1 night in June 2012

Good hotel with poor services”

location

Before I purchase this hotel voucher, I read 1 review about poor service in check in process. I thought it was just an accident but it happened to me. I wait for more than 45 minutes to get the room that I have paid through agoda 3 days before. The hotel location is grear, just cross Pekanbaru Mall and sorrounding by food stalls.

Reviewed June 16, 2012

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