This property is in high demand!
Last booked 3 hours ago
"Rooms are nice and clean."
October 4, 2018
40 meters to public transportation
Located in heart of London
Free Wi-Fi in all rooms!
Last booked 3 hours ago
|Value for money||7.3|
|Nearest airport||London City Airport (LCY)|
|Distance to airport||14.4 km|
"The property was very clean, the staff were very efficient and the location was very close to the metro."
December 18, 2018
"The Cumberland is in a great location and is very near the tube and bus stops."
June 18, 2018
"Location was great, near to shopping areas, highly accessible by both bus and metro within walking distance."
May 1, 2018
December 26, 2018
With exceptional location ratings, the Cumberland A Marble Arch Hotel allows you to easily enjoy all that London and its surroundings have to offer. Rated 4 stars, this hotel is a fantastic choice for your next trip. It features family rooms, providing adequate space for your whole family to have a good time together. From a concierge to daily housekeeping, it provides various convenient services for guests to utilize. This hotel is near Still Water Horse Head Statue, Marble Arch, Tyburn Tree, Speakers' Corner, and Homemade London.
With a currency exchange, safety deposit boxes, as well as a smoking area, the Cumberland A Marble Arch Hotel has numerous convenient features to make your stay more comfortable. There's free Wi-Fi in all rooms, as well as Wi-Fi in common areas, ensuring that you are always able to contact your friends and family back home without splashing out on international charges. Hotel staff speaks English, French, Portuguese, Arabic, German, and additional languages. With British, American, and European restaurants in the area, you can choose your favorite cuisine. The Cumberland A Marble Arch Hotel offers a bar, restaurants on-site, a coffee shop, and room service, so there is a range of dining and snacking choices. This hotel offers a range of facilities for guests to make use of throughout their stay, such as a fitness center and ticket services.
The Cumberland A Marble Arch Hotel provides elevator access, is wheelchair friendly, and has facilities for disabled guests. Offering guided tours, this London hotel is the perfect place to stay to learn about the area. It features express, private, and 24-hour check in and check out, allowing you to conveniently use the option that best suits your needs. It offers check-in from 03:00 PM and check-out until 12:00 PM. The Cumberland A Marble Arch Hotel has a front desk that's open at all hours, so there is always someone on call to help with any questions. The nearest airports are London City Airport (LCY) and London Heathrow Airport (LHR), which are situated 14.6 km and 20.9 km away. Marble Arch Tube Station is 40 m away and Baker Street Tube Station is 970 m away. The Cumberland A Marble Arch Hotel offers an assortment of transport options, such as airport transfers, shuttle services, and taxi services.
"I have previously stayed at this hotel and was happy to get..."
July 8, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-2 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
A hotel in an exceptional location”
Strongly recommend this hotel to tourists. The location is very good and there is a long shopping street which consist many tube stations. It is really convenient that a lot of restaurants , concenience store and shops around.
Dear Yi, Thank you for your lovely kind feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team
Pre Honey-Moon Holiday”
I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!
Dear Ivan, Thank you for choosing to stay with us and for taking the time to post your feedback. We are glad to have met your expectations and that you had a pleasant time with us! It was our pleasure accommodating you, and we hope you will make The Cumberland Hotel your home away from home whenever your travels bring you to our city. Kind regards, The Cumberland Team
Loved the location”
Have stayed here the 3rd time, kind of expensive for the size of the room. But was lucky to be upgraded to the new building in the executive wing, its a separate building from the main reception area. Was very pleased with the executive rooms, very spacious & as it a building for all executive rooms only, it is not as busy as the main building. Overall, very pleased with the hotel & it's location, will return again. Thanks
Dear Mary, Thank you for your online feedback. We appreciate the kind remarks and are glad you enjoyed our hotel. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. We look forward to seeing you again in the near future! Kind regards, The Cumberland Team
every thing was very good
Dear Ahmed, Thank you very much for your charming description of our hotel. We are pleased you had an enjoyable experience. Once again thank you for sharing your experience, and we would be delighted to welcome you back on your next visit to the city. Our kind regards, The Cumberland Team
Newly renovated room and always my favourite hotel in London. very near to tube station and oxford street.
Dear Putra, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. Kind regards, The Cumberland Team
Its gone massively downhill over the years”
I found used condoms and hair in the bed. carpets dirty. Heating didn't work and although its a non-smoking hotel it peaked of cigarette smoke in the rooms. Checkin took forever and the staff barely speak english and are overwhelmed.
Dear Hasan, W appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay. We look forward to welcoming you again and Hosting You Brilliantly. Kind regards, The Cumberland Team
Housekeeping did not clean my room”
We left our room in the morning and put a ‘make up room’ sign in front. When we came back around 7pm, room still not cleaned!! Housekeeping didnt pick up phone despite several attempts. Suddenly the housekeepers came and wanted to clean the room (at 7.30pm), we told them to come back within 30 minutes, so we can take quick shower and went out for dinner. Upon return from dinner (around 9pm), room still not cleaned!! Managed to call the reception (housekeeping phone still no one answer). Explained by Reception that if we dont ask for room to be cleaned, they will only clean every other day. Told Reception that I had the ‘please make up room’ sign hanging the whole day and yet room was not cleaned. Shower water very small, very disappointing. Air-conditioning control didnt work. At midnight suddenly the aircon turned on and we had to turn it off because the temp controller was broken. Hotel has good locations but facilities were very disappointing. Not worth the money
Dear Agustin, Thank you for your online feedback following your recent stay. As we pride ourselves on delivering a memorable experience, it would seem that we have fallen short of our goal during your recent stay. We would like to sincerely apologise for the issues you encountered and please let me assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We understand that all the problems you experienced dampened your time with us, and all feedback (even the negative) does help us find focus areas to improve our service and standards, and we appreciate you taking the time to bring your concerns to our attention. We hope we will get the opportunity to welcome you back and show you our usual high standards. Kind regards, The Cumberland Team
Smack on Oxford Street!”
My only hotel to stay in London for the last 10 years! Just 2 minutes' walk away to the famous Oxford Street shopping and Marble Arch tube. Everything and everywhere is easily accessible from this location. Next year they will be re-branded as The Hard Rock Hotel London. Staff are excellent too, especially the ever so helpful and efficient concierge staff!
Business trip to LOndon last week”
Strategic location, clean hotel but I need to change my room due to dysfunction bath facility. Good food for breakfast but its the same menu everyday without any changes. Should allocate one for Halal food section. Overall its nice but if you have a smoking room, it would be better.
Dear Shafrizal, Thank you very much for having taken some of your precious time to share this fabulous review on Agoda following your recent stay with us. Indeed our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We have a large variety choice of breakfast however; if you need to have something special you can always speak to our associates and they will be delighted to help. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team
Expensive hotel for such a small room. Ordered room service-bad food. Only good thing is the location. Near to Bond St
Dear Chye, Thank you for your online feedback. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We would like to sincerely apologise for the issues you encountered with our room service food and please let us assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We hope we will get the opportunity to welcome you back and show you our usual high standards. Please contact me directly if you would like to discuss further. Best Wishes, The Cumberland Team
Hotel at good location but lifts services should be improved. ”
Good location but bad experience on non-working lifts. Only one lift was working during 2 days (out of our 4 nights stay). We stayed at 8th floor and walked down the stairs as lift to 8th floor wasn't accessible as well. To make it worse, staircase from top floors end on 1st and could not find any direct assess to the Lobby. On peak times, too many people queued for a working lift. Many other guests seemed restless and annoyed. It was stressful just thinking about using the minimal working lifts.
Clean and Central”
The property was very clean, the staff were very efficient and the location was very close to the metro. Would stay here again.
Dear Anil, Thank you very much for having taken some of your precious time to share this wonderful feedback following your most recent stay with us. We are delighted to see that your expectations were exceeded yet again on all fronts, and hope to have the pleasure of welcoming you back here for many more years to come. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. We too can not wait to welcoming you back soon. Kind regards, The Cumberland Team
Stayed int his hotel several times, mainly for business, this time with my 13yr old son as a stop over before flying to Jamaica the following morning. Travelled down from Edinburgh by train, then the tube to Marble Arch. Location is great, 2 minutes walk to Hyde Park and 2 minutes to Oxford Street. Probably stayed at this hotel 5 or 6 times over the last 5 years, definitely one of my favourite hotels in central London.
Dear Douglas, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. Kind regards, The Cumberland Team
Location and location”
The hotel is at Hyde park. The rooms though small have all the amenities. Iron shelf operation though is little difficult. Breakfast spread is good but same menu everyday. Huge hotel but highly efficient. Would stay again.
Dear Balasubramanyam, Thank you for your online feedback following your recent stay at The Cumberland Hotel. London is truly a remarkable city, and we could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel. With kind regards, The Cumberland Team
Excellent hotel in excellent location ”
It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.
Dear Khalid, Thank you for your online feedback. You have beautifully described our property and most of what we have to offer to all of our guests. We truly thank you for your great recommendation to potential customers about our product and service. We can't wait to have you back to your home away from hoe. Kind regards, The Cumberland Team
The location is good. Close to train and the bus to bi ester outlet can be book form hotel and pick us on from of hotel. Short walk to chord street and primary is just 3min walk. There is a super nice breakfast near the hotel name daisy green.
Dear Siew, Thank you for giving us your valuable feedback. I am truly delighted to hear that the Hotel's central location perfectly suited your requirement. Kind regards, The Cumberland Team
All about the location for shopping!”
I know London well so it was a perfect choice for us. Rooms were small, which was ok considering the price but the bathrooms could do with a bit of a tidy up. Limited space in the bathroom. No plug sockets by the bed either. It's an ideal 'stop over' or 'weekend' hotel. Perfect to hit the sales and you can pop back and drop your bag off to the porter and back out again ;)
Perfect location, no luggage storage facility”
We were headed to paris for a couple of days and asked to deposit our luggages as we will be returning to Cumberland but was informed they have no luggage storage facility after their renovation. If we need to store luggage, they will bring it to an external company and we were quoted 40pounds for a large cargo bag, and another 20pounds for a small cabin sized bag for a duration of 3 days. Had we known about this, we obviously would not have chosen this hotel. On a brighter note though, everything else was great. Room was clean, water, coffee and tea was well-stocked and replenished daily. Staff were friendly. There was tight security in the night (asked to scan our keycards before entering lift) which was great to know.
The location is perfect - the hotel is within the shopping area and within 2 minutes walk to Marble Arch station. Hotel staff was very helpful, even willing to bring our luggage with us to the car rental shop
Im glad i booked this hotel”
Ive been in london for several times but never been in this hotel before~ and im in love with it. The price is quiet afordable with its strategic location (shopping street: Oxford St.) The food selection for breakfast was great! I would like to recommend it to my friends, however the room is quite small. I expect it will be a bit bigger (Deluxe Room). I dont have any problem with the wifi. I will come back to this hotel in the future~
Great Cumberland Place