Great Cumberland Place

20 Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL - See map
4-star Hotel
Free Wi-Fi
7.9
Very good
/10
(2,034 reviews)See what guests said
Housekeeping31
Shops24
Breakfast12
select your datePlease enter your stay dates to see price
Great Cumberland Place

"The Cumberland is in a great location and is very near the tube and bus stops."

Rhea - June 18, 2018

Standard Single Room - Bathroom Great Cumberland Place
Lobby Great Cumberland Place
Entrance Great Cumberland Place
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Popular landmarks
Madame Tussauds London 1.02 km
Buckingham Palace 1.82 km
V&A - Victoria and Albert Museum 2.16 km
National Gallery 2.17 km
The British Museum 2.27 km
Natural History Museum 2.32 km
Big Ben 2.77 km
London Eye 2.94 km
Tower of London 5.75 km
Tower Bridge 5.84 km
Nearby landmarks
Marble Arch Tube Station 40 m
The Sportsman Casino 80 m
Still Water Horse Head Statue 100 m
Marble Arch 100 m
Marble Arch Theatre 100 m
Tyburn Tree 170 m
Speakers’ Corner 180 m
Homemade London 220 m
Salt Whisky Bar 250 m
Clarks 260 m
9.5

Exceptional

Location rating score

Inside city center
Popular neighborhood
Property highlightsRead all 2,034 reviews
Exceptional reputation
Recommended by 80% of guests
Very good cleanliness
7.9 rating for cleanliness
Very good comfort
7.9 room quality and comfort
Very good service
7.8 rating for service

Great location - within walking distance to Selfridges Old Bond Street Regent Street and a short bus ride away from Soho and Knightsbridge.

Cheuk A. | June 20, 2017

Location was great, near to shopping areas, highly accessible by both bus and metro within walking distance.

Mavis | May 1, 2018

The property was very clean, the staff were very efficient and the location was very close to the metro.

Anil | December 18, 2018

Really pleased to get breakfast at Hard Rock next door (for a small fee)- this was gorgeous!!!

Nicola | March 19, 2020

Right next to Hyde Park, great for doing a bit of exercise before starting the day.

Cheuk A. | June 20, 2017

It is very nice hotel and the location is fantastic near to Hudy Park, oxford st

Fatma | November 21, 2019

  • 50 meters to public transportation

  • Located in heart of London

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in London every 5 minutes on Agoda.com
Value for money7.2
Location rating9.5
Nearest airportLondon City Airport (LCY)
Distance to airport14.4 km

Rooms available at Great Cumberland Place

7.9
Very good
Room comfort & quality
Deluxe King Room
Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed
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1 Bed Apartment
1 Bed Apartment
...
  • Non-smoking
  • Shower
  • 1 king bed and 1 sofa bed
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Standard Double Room
Standard Double Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Standard Single Room
Standard Single Room
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 single bed
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Standard Twin Room
Standard Twin Room
...
  • Non-smoking
  • Shower
  • 2 single beds
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Standard Double Room
Standard Double Room
...
  • Room size: 15 m²/161 ft²
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Standard Single Room
Standard Single Room
...
  • Room size: 12 m²/129 ft²
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One Bedroom Apartment
One Bedroom Apartment
...
  • Room size: 30 m²/323 ft²
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 28 m²/301 ft²
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Standard Double Room
Standard Double Room
...
  • Room size: 15 m²/161 ft²
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Frequently asked questions

What time is check-in and check-out at Great Cumberland Place?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

What is the smoking policy at Great Cumberland Place?

Great Cumberland Place does not permit smoking in any of its rooms or indoor areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Great Cumberland Place

  • 8.4
    Excellent
    Location

    "Good access to the Underground & shopping."

    Miguel A.

    |

    January 14, 2020

  • 8.4
    Excellent
    Spaciousness

    "Large and comfortable room."

    NURLISA

    |

    May 7, 2017

  • 7.2
    Very good
    Spaciousness

    "Room large and was clean."

    Jean

    |

    November 7, 2019

Property ranking|Compared to 13,490 London properties
See all rankings
Location score
9.5/10
Room comfort score
7.9/10
Cheapest price score
Service score
7.8/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
97
%
of London properties
Better than
96
%
of London properties
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Overall rating:
7.9
Very good
2,034 reviews
Cleanliness
7.9
Facilities
7.1
Location
9.5
Read all reviews >
What travelers say they love:
Fab location, lovely staff and great hotel.
Nicola from United Kingdom
Family with young children
More about Great Cumberland Place

More about Great Cumberland Place

The contemporary comfort of Great Cumberland Place and prime central location makes it the ideal base to discover London. Located in the heart of London’s most iconic shopping district and just a short walk away from Buckingham Palace, Theatreland, or the electricity of Soho. Once you've had your fill of London’s sights and sounds, the verdant tranquility of Hyde Park is just a moment away. Whether you are travelling on business or for pleasure guests’ of Great Cumberland Place will revel in the close proximity to many iconic London destinations and relax in the comfortable rooms.

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Most talked about facilities

Housekeeping
98 mentions
Breakfast
61 mentions
Internet
49 mentions
Food & Dining
19 mentions

What they offer

7.2
Very good

"A free snack breakfast was a nice touch."

Jean

|

November 7, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Nearby restaurants

British cuisine
British cuisine
The Brasserie at The Cumberland
50 m British, French, Gluten Free
W1 Restaurant at The Cumberland
60 m British
The Grill at Amba Hotel Marble Arch
80 m British, European
American cuisine
American cuisine
The Lockhart London
230 m American
The Colony Grill Room
500 m American, British, European
Black & Blue Steakhouse - Wigmore Street
560 m American, British, Gluten Free
European cuisine
European cuisine
Lurra
200 m European, Mediterranean, Spanish
Bertie's Brasserie
220 m European, French
Vinoteca
220 m European, Wine Bar

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Great Cumberland Place from real guests

Provided by verified guests of Agoda
Agoda Reviews (2034)Booking.com Reviews (2979)
7.9
/
10
Cleanliness7.9
Facilities7.1
Location9.5
Room comfort and quality7.9
Service7.8
Value for money7.2
High score for London
Rating
9+ Exceptional (325)
8-9 Excellent (395)
7-8 Very Good (385)
6-7 Good (163)
<6 Below Expectation (227)
Time of the year
Mar - May (421)
Jun - Aug (285)
Sep - Nov (356)
Dec - Feb (433)
Don't miss out!Users are booking a place in London every 5 minutes on Agoda.com
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All room types
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Show reviews that mention 

Showing 1495 verified guest comments
12345
9.3
Exceptional
Christopher from Canada
Couple
Stayed 3 nights in May 2011

Beautiful, modern hotel in the heart of the city”

interior design, proximity to shopping, helpful concierge

We stayed at the Cumberland for three nights as part of a business trip. I brought my wife along so she could do some shopping and she picked the hotel based on the location. Fortunately, everything else about the Cumberland was great too! We love a modern interior design and their lobby set the stage. Quirky projected videos, statues, lighting and furniture give it plenty of interest. The only drawback is the perfume they pump into the lobby that was quite a bit too strong. It reminded us of the Vegas hotels that try to overpower the smoke smell, but there was no smoke here to overpower. The location, right across from Hyde Park and on the Oxford shopping strip was perfect for us. A short walk to the Underground and I could get to any meeting while my wife could shop Oxford street without having to take transit. The concierge was very helpful in guiding us to local restaurants and activities. We would stay here again.

Reviewed May 27, 2011
9.3
Exceptional
Yutgong from United States
Group
Stayed 2 nights in December 2014

Ideal location”

Location, room comfort, and fast wifi

The Cumberland was a great stay, it's next door to the subway and you're minutes away from most things you may want to see. Across the street is Hyde Park and if you're a morning person, the park makes for a great jog in the morning and since you're Oxford Street itself, you have ample shopping opportunities nearby, it's a lot like being in Union Square in San Francisco. The room size for a double twin was more than ample compared to that of other hotels I've been in New York and Tokyo but most of all, the rooms were comfortable enough that if you wanted to take a break from your vacation, you could settle back and just enjoy the ambience of the room. I have to admit though, the half shower door threw me off, you would imagine it would make a bigger mess but it doesn't. The size of the bathroom catches you off guard how big it is. There are ample charging outlets in the room, just be sure to bring your converter otherwise there's a 110V plug in the bathroom if you're in a pinch and from the US.

Reviewed January 05, 2015
9.0
Exceptional
Peter from United Kingdom
Business traveler
Stayed 2 nights in January 2012

Engaging view of the West End”

View, location

although i know the west end of london quite well i've never stayed in such a deluxe location as that occupied by the cumberland hotel. i was both surprised and amazed to look out of my window to see marble arch less than 50 metres away and to be looking straight down the length of park lane. i was in london for a conference and was the only one of my colleagues staying in such a prestigious location and paying the lowest price for the privilege! the room was "compact" but more than adequate. decor was slightly dated and i had a bath as well as shower. the room was well sound proofed - essential as oxford street is busy and never sleeps and had all of the usual conveniences. service was good and very polite. my air con was malfunctioning but quickly attended to. my only criticism was that internet access was chargeable throughout the hotel- things like this should be complementary these days. overall a very pleasurable experience and excellent value for money. highly recommended.

Reviewed January 17, 2012
8.7
Excellent
INGRID from United Kingdom
Couple
Stayed 3 nights in June 2012

Great Location”

Comfortable beds had a great nights sleep, air control in rooms just right not too warm not too cold

We booked into this hotel for its great central location. We had been invited to Buckingham Palace Diamond Jubilee picnic and concert. The Cumberland is also close to Hyde Park and other amenities. Breakfast was not included in the price but for £15.00 per person offered an array of hot and cold buffet with something for everyone. Service was efficient and friendly. I would highly recommend this hotel and will definitely be back in the future. The foyer has great scultputers and art work and a great place to people watch!

Reviewed June 17, 2012
8.7
Excellent
Peter from United Kingdom
Business traveler
Stayed 2 nights in January 2013

Great location in the West End”

Location, transport links, excellent service

i had no hesitation in selecting the cumberland for the second consecutive year for my stay in london. the location in the west end is perfect; it actually sits on top of the marble arch tube station and you often get a room overlooking hyde park and oxford street - perfect for an early morning walk, shopping or simply gazing at the most attractive part of london. if you love lebanese food, as i do, then it is a quick walk to the lebanese quarter. the rooms are on the "petite" side but well furnished in a contemporary style with a good bed, bathroom (baths or showers on request) and free wi-fi.

Reviewed February 05, 2013
10.0
Exceptional
IOSIF-ANASTASIOS from Greece
Couple
Stayed 2 nights in January 2017

EXCELLENT”

Our stay at the Cumberland Hotel is going to be unforgettable thanks to the exceptional service it offers and the astonishing professionalism that the staff displays. We enjoyed an incredibly delicious breakfast constisting of a variety of choices for all the tastes.Our room with a view to Oxford street was neat and clean everyday and we feel the need to say that we were amazed by the kindness and willingness of the staff and especially by Miss Theano Karathanasopoulou, the reception supervisor, who was there for us by the moment we arrived at the hotel,made us feel at ease and she didn't miss a chance to satisfy our needs. It goes without saying that we are looking forward to staying again at the Cumberland Hotel during our next trip to London.

Reviewed January 17, 2017

Dear Guest, Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve. Kind regards, Guest Relations Team

Responded November 30, 2019
Great Cumberland Place
9.0
Exceptional
Ragnhild from Sweden
Group
Stayed 2 nights in March 2012

Perfect location and very good service”

Location, service, fitness room

Stayed for two nights at The cumberland and really enjoyed this hotel. The staff was very service minded, the location is just perfect for shopping and we loved that it was so close to Hyde park. The room was clean and the design of the bathroom was really nice. Beds were very comfortable. We had to pay extra for breakfast but since it was so good it was definitely worth it. The fitness room have several cardio machines with TV-screens but limited resources for weight lifting (a few machines and dumbbells).

Reviewed March 28, 2012
9.0
Exceptional
Larus from Iceland
Business traveler
Stayed 1 night in October 2012

Great Location”

clean, slick, great location, good service, nice rooms

This was my second time I have stayed at The Cumberland. The location is great. I had a short time to spend this time so location was my priority and the Cumberland has that. Oxford street is the next street so there is easy access to shop and then is Hyde Park one minute away to enjoy. I will stay there again, hopefully soon. Hugs from Iceland

Reviewed October 15, 2012
9.2
Exceptional
Ivan from Singapore
Couple
Stayed 11 nights in November 2018

Pre Honey-Moon Holiday”

I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!

Reviewed December 02, 2018

Dear Ivan, Thank you for choosing to stay with us and for taking the time to post your feedback. We are glad to have met your expectations and that you had a pleasant time with us! It was our pleasure accommodating you, and we hope you will make The Cumberland Hotel your home away from home whenever your travels bring you to our city. Kind regards, The Cumberland Team

Responded December 04, 2018
Great Cumberland Place
9.0
Exceptional
Nathalie from United Kingdom
Solo traveler
Stayed 1 night in July 2013

Great hotel, perfectblocation”

Location, cleanliness, fast check in/out

This was an upgrade by Agoda from as my original booking for Saba was double booked. I must admit after staying in the Cumberland I'm glad this was the case as The Cumberland is a fantastic hotel. Literally right next to Marble Arch tube station and in the heart of the shopping area this is a fantastic location. Hotel was clean, modern and staff were very friendly, check in/out was very quick. Hotel prices for food/drink were pricey but this is to be expected in London and this standard of hotel.

Reviewed August 05, 2013
9.0
Exceptional
Wai from Canada
Group
Stayed 1 night in February 2012

Great location, good value but no free wifi”

good price, clean and spacious room, nice showers.

it has been a pleasant stay at the cumberland hotel. it is in a prime location with lots of shops and restaurants around. close to the underground and is convenient to travel to most places we need to cover. given the short stay we had in london, this was a great plus. the check-in and check-out were smooth. the hotel staffs were friendly and happy to accommodate our needs. the concierge was particularly helpful. the gym is a plus. i think the only downside was that there were no free wifi, not even in the lobby. a free wifi was provided at a lot of the hotels i have been staying at in the past few years.

Reviewed February 11, 2012
9.7
Exceptional
Sarah from United Kingdom
Couple
Stayed 1 night in September 2012

Fantastic Service and spacious rooms!”

attentive staff and large rooms

We arrived early morning and let the concierge staff store our bags whilst we explored London. Upon returning to the hotle we found our room ready for us and a complementary bottle of wine and cakes to wish us a Happy Anniversary, which was a lovely suprise! Our room was large and comfortable with a great view over Hyde Park, and even though it was facing out on to the main road there was little traffic noise (although we were on the 6th floor!). Overall a fantastic stay made extra special by the great staff, we would not hesitate to recommend the hotel.

Reviewed September 05, 2012
10.0
Exceptional
Robert from Canada
Couple
Stayed 3 nights in August 2012

wonderful hotel with a great central location”

calming atmosphere, efficient staff, great concierge

affordable, large well appointed rooms, interesting lobby art, discount dining coupons provided upon arrival, many affordable dining and a variety of shopping options within easy walking distance, Marble Arch subway steps away, hop-on-hop-off buses available within a block or so, great central access to Hyde Park, the Marble Arch and many other noteworthy historical and cultural sites ... overall a highly recommended hotel and central London location

Reviewed August 29, 2012
9.7
Exceptional
Antonia from United States
Solo traveler
Stayed 2 nights in February 2012

Modern & Comfortable, Great Location and Value”

Comfortable rooms with good amenities, great location

i have stayed at the cumberland a number of times and have always been pleased. i like the simple modern decor; the beds with duvets are extremely comfortable and rooms are very well equipped, with excellent tea/ coffee making facilities in-room, ironing board/iron, etc. i typically book a twin room even when traveling alone, just to have a bit more space. i find that the rooms are large for london. the location is extremely convenient, just steps from the marble arch tube station, and of course all the shops on oxford street. i have always been assigned an "inner room" which has no view, but this is a huge advantage, because it means the room is very quiet--no street noise at all. and while i pick a hotel for the guest rooms and not for the lobby, the ultra-modern lobby with space age lighting and amusing sculptures always makes me smile.

Reviewed February 14, 2012
10.0
Exceptional
GARRY from Australia
Couple
Stayed 5 nights in January 2013

beautiful art deco hotel refurbished”

location at the top of oxford street

our travel agent recommended the cumberland hotel for the london portion of our honeymoon and we couldn't have been happier, and on check-in we were upgraded to a bigger deluxe room, and it was beautiful. the staff were lovely and helpful throughout our stay. we dined in the 1* michelin restaurant and it was fabulous. the location at the top of oxford street meant that we were minutes from everywhere we wanted to be. we definately recommend this hotel with great rates through agoda.

Reviewed January 27, 2013
8.8
Excellent
Khalid from Saudi Arabia
Couple
Stayed 8 nights in March 2017

Excellent hotel in excellent location ”

It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.

Reviewed April 08, 2017

Dear Khalid, Thank you for your online feedback. You have beautifully described our property and most of what we have to offer to all of our guests. We truly thank you for your great recommendation to potential customers about our product and service. We can't wait to have you back to your home away from hoe. Kind regards, The Cumberland Team

Responded May 31, 2017
Great Cumberland Place
10.0
Exceptional
Yvette from United Kingdom
Couple
Stayed 2 nights in January 2012

Great hotel with a uniquely decorated lobby”

Good location around the corner from Marble Arch tube station

our second stay at the cumberland and, again, were treated to a room upgrade even though the hotel was very busy. staff were wonderful. the bar is known for it's cocktails, but they are a bit pricey. they had only bottled beer, so had to go to a pub around the corner for a pint of real ale. the executive room was big with a mini fridge with some complimentary bottled water. lovely modern decor throughout. great value for money and will return when london beckons in the future.

Reviewed January 29, 2012
8.7
Excellent
KUNHA from United States
Business traveler
Stayed 2 nights in May 2012

Great hotel with great location”

Great location, right next to underground station (Marble Arch) and Hyde Park

it was a great experience to stay at the cumberland hotel. location was excellent, right next to underground station and hyde park. rooms were nice and clean. staff members were nice and helpful. only con i have is it's bit pricey for a business purpose. i would recomment this hotel to my friends, family and coworkers.

Reviewed May 22, 2012
10.0
Exceptional
Eduardo from Italy
Couple
Stayed 5 nights in May 2013

4 star hotel, 5 star experience!”

Best location ever, big well designed room, great food

This is indeed a very interesting hotel. Upon arrival, we were not sure as to whether we walked into a hotel reception or into an art gallery. It has a massive reception hall with statues and coloured lights. Bedroom was equally big and well decorated, with a very comfortable bed. Ordered food from room service and it was superb. In terms of location, it couldn't be on a better spot. The hotel is literally above Marble Arch tube station, across the road from Hyde Park and around the corner from Bond / Oxford street. Great location for everything: shopping, nightlife, bars and restaurants, for exercising and relaxation. The only negative(s) is that there's no swimming pool, jacuzzi, steam room / sauna or spa. If there was, it would be perfect. But still, it is great value for money.

Reviewed May 11, 2013
8.7
Excellent
Rachelle from Philippines
Family with teens
Stayed 2 nights in May 2015

Tourist-friendly hotel ”

Location, Staff, Food

We booked this hotel twice because its location was very convenient for us, it is just beside the Marble Arch Station and it is near the shopping centers at Oxford street. Since we're a family of five, we got one standard double room for our parents and a triple room for my two siblings and I. The size of the rooms were pretty decent if you don't have huge luggages with you. This goes for the bathroom as well. The rooms were simple with a modern design, beds and pillows were comfortable and most importantly, they were kept clean. We availed of their breakfast and they have a variety of food to choose from. I personally love their pork sausage and mushrooms! They also have a vegetarian menu. The men at the concierge were very accommodating. They attended to every need that their guests have. They gladly assisted guests regarding directions, courier service, airport transfers etc. The Cumberland is a very busy hotel with at least 10 people inquiring about something at the concierge but the guys there were patient enough and still all smiles to answer every inquiry. I recommend this hotel for tourists who wish to explore London.

Reviewed May 25, 2015
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  • Exceptional location
  • Madame Tussauds London
  • Marble Arch Tube Station is within 0.04 km
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