Great Cumberland Place
Free Wi-Fi
2017

Great Cumberland Place

20 Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL
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Superior Single - Bed Great Cumberland Place
Superior Single - Bed
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    Entrance Great Cumberland Place
    Exterior view Great Cumberland Place
    Deluxe King Room Great Cumberland Place
    Houses of Parliament - 2.78 km from property Great Cumberland Place
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    Exterior view Great Cumberland Place

    Great Cumberland Place Reviews

    7.9
    Very good
    /10
    (1934 reviews)See what guests said
    6.8
    Good

    "Rooms are nice and clean."

    Asaf

    -

    October 4, 2018

    7.9
    Very good cleanliness
    Recommended by 80% of guests

    Things you’ll love about Great Cumberland Place

    Things you'll love

    • 40 meters to public transportation

    • Located in heart of London

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    Exceptional
    Location
    9.5
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Marble Arch Tube Station40 m
  • Still Water Horse Head Statue100 m
  • Marble Arch100 m
  • Tyburn Tree170 m
  • Speakers’ Corner180 m
  • Homemade London220 m
  • Salt Whisky Bar250 m
  • Clarks260 m
  • Marks & Spencer260 m
  • West London Synagogue290 m
  • This property is in high demand!

    Last booked 3 hours ago

    Value for money7.3
    Location rating9.5
    Nearest airportLondon City Airport (LCY)
    Distance to airport14.4 km

    Rooms available at Great Cumberland Place

    7.9
    Very good
    Room comfort & quality
    1 Bed Apartment
    1 Bed Apartment
    ...
    • Shower
    • Kitchenette
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
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    Superior King Room
    Superior King Room
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 1 king bed
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    Superior Double Room
    Superior Double Room
    ...
    • Room size: 18 m²/194 ft²
    • Shower
    • 1 double bed
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior Family Room (4 People)
    Superior Family Room (4 People)
    ...
    • Room size: 28 m²/301 ft²
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    Standard Double Room
    Standard Double Room
    ...
    • Shower
    • 1 double bed
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    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 22 m²/237 ft²
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Shower
    • 2 single beds
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Room size: 17 m²/183 ft²
    • 1 single bed
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    Have a question for Great Cumberland Place?

    What people love about Great Cumberland Place

    • 8.8
      Excellent

      "The property was very clean, the staff were very efficient and the location was very close to the metro."

      Anil

      |

      December 18, 2018

    • 7.6
      Very good

      "The Cumberland is in a great location and is very near the tube and bus stops."

      Rhea

      |

      June 18, 2018

    • 7.6
      Very good

      "Location was great, near to shopping areas, highly accessible by both bus and metro within walking distance."

      Mavis

      |

      May 1, 2018

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    More about Great Cumberland Place

    More about Great Cumberland Place

    8.0
    Very good

    "Good breakfast."

    sivendran

    |

    December 26, 2018

    An overview

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    What they offer

    7.6
    Very good

    "I have previously stayed at this hotel and was happy to get..."

    Jeselyn

    |

    July 8, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    British cuisine
    British cuisine
    The Brasserie at The Cumberland
    50 m British, French, Gluten Free
    W1 Restaurant at The Cumberland
    60 m British
    The Grill at Amba Hotel Marble Arch
    80 m British, European
    American cuisine
    American cuisine
    The Lockhart London
    230 m American
    The Colony Grill Room
    500 m American, British, European
    Black & Blue Steakhouse - Wigmore Street
    560 m American, British, Gluten Free
    European cuisine
    European cuisine
    Lurra
    200 m European, Mediterranean, Spanish
    Bertie's Brasserie
    220 m European, French
    Vinoteca
    220 m European, Wine Bar

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Great Cumberland Place from real guests

    Agoda Reviews (1934)
    7.9
    /
    10
    Cleanliness7.9
    Facilities6.9
    Location9.5
    Room comfort and quality7.9
    Service7.8
    Value for money7.3
    Provided by verified guests of Agoda
    All languages
    All guests (1934)
    All room types

    Show reviews that mention 

    Showing 1453 verified guest comments
    12345
    7.6
    Very good
    Yi from Malaysia
    Couple
    Superior Double Room
    Stayed 3 nights in February 2019

    A hotel in an exceptional location”

    Strongly recommend this hotel to tourists. The location is very good and there is a long shopping street which consist many tube stations. It is really convenient that a lot of restaurants , concenience store and shops around.

    Reviewed February 08, 2019

    Dear Yi, Thank you for your lovely kind feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team

    Responded February 11, 2019
    Great Cumberland Place
    9.2
    Exceptional
    Ivan from Singapore
    Couple
    Stayed 11 nights in November 2018

    Pre Honey-Moon Holiday”

    I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!

    Reviewed December 02, 2018

    Dear Ivan, Thank you for choosing to stay with us and for taking the time to post your feedback. We are glad to have met your expectations and that you had a pleasant time with us! It was our pleasure accommodating you, and we hope you will make The Cumberland Hotel your home away from home whenever your travels bring you to our city. Kind regards, The Cumberland Team

    Responded December 04, 2018
    Great Cumberland Place
    8.0
    Excellent
    Mary from Singapore
    Family with young children
    Stayed 3 nights in November 2018

    Loved the location”

    Have stayed here the 3rd time, kind of expensive for the size of the room. But was lucky to be upgraded to the new building in the executive wing, its a separate building from the main reception area. Was very pleased with the executive rooms, very spacious & as it a building for all executive rooms only, it is not as busy as the main building. Overall, very pleased with the hotel & it's location, will return again. Thanks

    Reviewed December 02, 2018

    Dear Mary, Thank you for your online feedback. We appreciate the kind remarks and are glad you enjoyed our hotel. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. We look forward to seeing you again in the near future! Kind regards, The Cumberland Team

    Responded December 04, 2018
    Great Cumberland Place
    10.0
    Exceptional
    Ahmed from Kuwait
    Business traveler
    Superior Double Room
    Stayed 4 nights in December 2018

    Exceptional”

    every thing was very good

    Reviewed February 11, 2019

    Dear Ahmed, Thank you very much for your charming description of our hotel. We are pleased you had an enjoyable experience. Once again thank you for sharing your experience, and we would be delighted to welcome you back on your next visit to the city. Our kind regards, The Cumberland Team

    Responded February 11, 2019
    Great Cumberland Place
    10.0
    Exceptional
    Putra from Malaysia
    Family with young children
    Stayed 3 nights in January 2019

    Great Hotel”

    Newly renovated room and always my favourite hotel in London. very near to tube station and oxford street.

    Reviewed February 08, 2019

    Dear Putra, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. Kind regards, The Cumberland Team

    Responded February 08, 2019
    Great Cumberland Place
    4.0
    Hassan from United States
    Business traveler
    Stayed 2 nights in January 2019

    Its gone massively downhill over the years”

    I found used condoms and hair in the bed. carpets dirty. Heating didn't work and although its a non-smoking hotel it peaked of cigarette smoke in the rooms. Checkin took forever and the staff barely speak english and are overwhelmed.

    Reviewed January 12, 2019

    Dear Hasan, W appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay. We look forward to welcoming you again and Hosting You Brilliantly. Kind regards, The Cumberland Team

    Responded January 15, 2019
    Great Cumberland Place
    3.6
    Agustin from Indonesia
    Couple
    Superior Double Room
    Stayed 3 nights in December 2018

    Housekeeping did not clean my room”

    We left our room in the morning and put a ‘make up room’ sign in front. When we came back around 7pm, room still not cleaned!! Housekeeping didnt pick up phone despite several attempts. Suddenly the housekeepers came and wanted to clean the room (at 7.30pm), we told them to come back within 30 minutes, so we can take quick shower and went out for dinner. Upon return from dinner (around 9pm), room still not cleaned!! Managed to call the reception (housekeeping phone still no one answer). Explained by Reception that if we dont ask for room to be cleaned, they will only clean every other day. Told Reception that I had the ‘please make up room’ sign hanging the whole day and yet room was not cleaned. Shower water very small, very disappointing. Air-conditioning control didnt work. At midnight suddenly the aircon turned on and we had to turn it off because the temp controller was broken. Hotel has good locations but facilities were very disappointing. Not worth the money

    Reviewed December 26, 2018

    Dear Agustin, Thank you for your online feedback following your recent stay. As we pride ourselves on delivering a memorable experience, it would seem that we have fallen short of our goal during your recent stay. We would like to sincerely apologise for the issues you encountered and please let me assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We understand that all the problems you experienced dampened your time with us, and all feedback (even the negative) does help us find focus areas to improve our service and standards, and we appreciate you taking the time to bring your concerns to our attention. We hope we will get the opportunity to welcome you back and show you our usual high standards. Kind regards, The Cumberland Team

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    Great Cumberland Place
    10.0
    Exceptional
    Hishamuddin from Malaysia
    Couple
    Superior Double Room
    Stayed 7 nights in November 2018

    Smack on Oxford Street!”

    My only hotel to stay in London for the last 10 years! Just 2 minutes' walk away to the famous Oxford Street shopping and Marble Arch tube. Everything and everywhere is easily accessible from this location. Next year they will be re-branded as The Hard Rock Hotel London. Staff are excellent too, especially the ever so helpful and efficient concierge staff!

    Reviewed December 21, 2018
    9.6
    Exceptional
    Shafrizal from Malaysia
    Business traveler
    Superior King Room
    Stayed 5 nights in May 2018

    Business trip to LOndon last week”

    Strategic location, clean hotel but I need to change my room due to dysfunction bath facility. Good food for breakfast but its the same menu everyday without any changes. Should allocate one for Halal food section. Overall its nice but if you have a smoking room, it would be better.

    Reviewed May 22, 2018

    Dear Shafrizal, Thank you very much for having taken some of your precious time to share this fabulous review on Agoda following your recent stay with us. Indeed our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We have a large variety choice of breakfast however; if you need to have something special you can always speak to our associates and they will be delighted to help. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team

    Responded May 23, 2018
    Great Cumberland Place
    5.2
    Chye from United Kingdom
    Couple
    Superior Double Room
    Stayed 2 nights in February 2019

    Tiny room”

    Expensive hotel for such a small room. Ordered room service-bad food. Only good thing is the location. Near to Bond St

    Reviewed February 14, 2019

    Dear Chye, Thank you for your online feedback. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We would like to sincerely apologise for the issues you encountered with our room service food and please let us assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We hope we will get the opportunity to welcome you back and show you our usual high standards. Please contact me directly if you would like to discuss further. Best Wishes, The Cumberland Team

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    Great Cumberland Place
    6.0
    Caroline from Malaysia
    Family with young children
    Stayed 4 nights in November 2018

    Hotel at good location but lifts services should be improved. ”

    Good location but bad experience on non-working lifts. Only one lift was working during 2 days (out of our 4 nights stay). We stayed at 8th floor and walked down the stairs as lift to 8th floor wasn't accessible as well. To make it worse, staircase from top floors end on 1st and could not find any direct assess to the Lobby. On peak times, too many people queued for a working lift. Many other guests seemed restless and annoyed. It was stressful just thinking about using the minimal working lifts.

    Reviewed December 07, 2018
    8.8
    Excellent
    Anil from Malaysia
    Family with teens
    Stayed 3 nights in February 2018

    Clean and Central”

    The property was very clean, the staff were very efficient and the location was very close to the metro. Would stay here again.

    Reviewed December 18, 2018

    Dear Anil, Thank you very much for having taken some of your precious time to share this wonderful feedback following your most recent stay with us. We are delighted to see that your expectations were exceeded yet again on all fronts, and hope to have the pleasure of welcoming you back here for many more years to come. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. We too can not wait to welcoming you back soon. Kind regards, The Cumberland Team

    Responded December 20, 2018
    Great Cumberland Place
    8.4
    Excellent
    Douglas from United Kingdom
    Family with young children
    Stayed 1 night in September 2017

    Repeat Customer”

    Stayed int his hotel several times, mainly for business, this time with my 13yr old son as a stop over before flying to Jamaica the following morning. Travelled down from Edinburgh by train, then the tube to Marble Arch. Location is great, 2 minutes walk to Hyde Park and 2 minutes to Oxford Street. Probably stayed at this hotel 5 or 6 times over the last 5 years, definitely one of my favourite hotels in central London.

    Reviewed December 04, 2017

    Dear Douglas, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. ​Kind regards, The Cumberland Team​

    Responded December 05, 2017
    Great Cumberland Place
    9.2
    Exceptional
    Balasubramanyam from India
    Business traveler
    Stayed 2 nights in May 2017

    Location and location”

    The hotel is at Hyde park. The rooms though small have all the amenities. Iron shelf operation though is little difficult. Breakfast spread is good but same menu everyday. Huge hotel but highly efficient. Would stay again.

    Reviewed May 17, 2017

    Dear Balasubramanyam, Thank you for your online feedback following your recent stay at The Cumberland Hotel. London is truly a remarkable city, and ​we​ could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel. ​With kind regards, The Cumberland Team​

    Responded May 17, 2017
    Great Cumberland Place
    8.8
    Excellent
    Khalid from Saudi Arabia
    Couple
    Stayed 8 nights in March 2017

    Excellent hotel in excellent location ”

    It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.

    Reviewed April 08, 2017

    Dear Khalid, Thank you for your online feedback. You have beautifully described our property and most of what we have to offer to all of our guests. We truly thank you for your great recommendation to potential customers about our product and service. We can't wait to have you back to your home away from hoe. Kind regards, The Cumberland Team

    Responded May 31, 2017
    Great Cumberland Place
    8.0
    Excellent
    siew from Malaysia
    Family with young children
    Stayed 4 nights in November 2016

    Great location”

    The location is good. Close to train and the bus to bi ester outlet can be book form hotel and pick us on from of hotel. Short walk to chord street and primary is just 3min walk. There is a super nice breakfast near the hotel name daisy green.

    Reviewed March 25, 2017

    Dear Siew, Thank you for giving us your valuable feedback. I am truly delighted to hear that the Hotel's central location perfectly suited your requirement. Kind regards, The Cumberland Team

    Responded May 31, 2017
    Great Cumberland Place
    8.4
    Excellent
    Emma from United Kingdom
    Family with teens
    Stayed 2 nights in January 2017

    All about the location for shopping!”

    I know London well so it was a perfect choice for us. Rooms were small, which was ok considering the price but the bathrooms could do with a bit of a tidy up. Limited space in the bathroom. No plug sockets by the bed either. It's an ideal 'stop over' or 'weekend' hotel. Perfect to hit the sales and you can pop back and drop your bag off to the porter and back out again ;)

    Reviewed January 17, 2017
    8.4
    Excellent
    Ju from Malaysia
    Family with young children
    Stayed 2 nights in June 2016

    Perfect location, no luggage storage facility”

    We were headed to paris for a couple of days and asked to deposit our luggages as we will be returning to Cumberland but was informed they have no luggage storage facility after their renovation. If we need to store luggage, they will bring it to an external company and we were quoted 40pounds for a large cargo bag, and another 20pounds for a small cabin sized bag for a duration of 3 days. Had we known about this, we obviously would not have chosen this hotel. On a brighter note though, everything else was great. Room was clean, water, coffee and tea was well-stocked and replenished daily. Staff were friendly. There was tight security in the night (asked to scan our keycards before entering lift) which was great to know.

    Reviewed July 19, 2016
    10.0
    Exceptional
    Jacquelyn from Malaysia
    Family with young children
    Stayed 1 night in July 2016

    Central location”

    The location is perfect - the hotel is within the shopping area and within 2 minutes walk to Marble Arch station. Hotel staff was very helpful, even willing to bring our luggage with us to the car rental shop

    Reviewed July 13, 2016
    10.0
    Exceptional
    Cynthia from Malaysia
    Couple
    Stayed 3 nights in June 2016

    Im glad i booked this hotel”

    Ive been in london for several times but never been in this hotel before~ and im in love with it. The price is quiet afordable with its strategic location (shopping street: Oxford St.) The food selection for breakfast was great! I would like to recommend it to my friends, however the room is quite small. I expect it will be a bit bigger (Deluxe Room). I dont have any problem with the wifi. I will come back to this hotel in the future~

    Reviewed June 26, 2016
    12345
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    • Exceptional location
    • Buckingham Palace
    • Marble Arch Tube Station is within 0.04 km