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Great Cumberland Place
Great Cumberland Place
Great Cumberland Place
Great Cumberland Place
Great Cumberland Place
Great Cumberland Place
Great Cumberland Place

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7.9

Very good

2,041 reviews

2,041 reviews

See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
The Sportsman Casino

80 m

Still Water Horse Head Statue

100 m

Marble Arch

100 m

Marble Arch Theatre

100 m

Tyburn Tree

170 m

Popular landmarks
Madame Tussauds London

1.0 km

Buckingham Palace

1.8 km

V&A - Victoria and Albert Museum

2.2 km

National Gallery

2.2 km

The British Museum

2.3 km

Closest landmarks
Exceldent

100 m

The Gym Way

110 m

Upper Berkeley Dental Care

200 m

The Berkeley Clinic

220 m

Marks & Spencer

260 m

Great Cumberland Place

20 Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hyde Park, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Highlights

Located in heart of London

Check-in [24-hour]

Airport transport

Excellent breakfast

50 meters to public transportation

Facilities

Complimentary WIFi in all rooms

Front desk [24-hour]

Contactless check-in/out

Laundry service

Wi-Fi in public areas

Dry cleaning

Daily cleaning

Car park [nearby]

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.2
Location rating9.5
Nearest airportLondon City Airport (LCY)
Distance to airport14.4 km

Rooms available at Great Cumberland Place

Very good
Room comfort & quality

7.9

1 Bed Apartment
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
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Standard Twin Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
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Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Standard Double Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Standard Single Room
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 single bed
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One-Bedroom Apartment
...
  • Room size: 30 m²/323 ft²
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Bed in dormitory STANDARD
...
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    Single room - King - De Luxe - Gold
    ...
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      DELUXE GOLDEN QUADRUPLE ROOM
      ...
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        DELUXE SINGLE ROOM TWIN ROOM KING BED
        ...
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          Frequently asked questions

          Does Great Cumberland Place have a hot tub?

          Great Cumberland Place does not have a hot tub.

          What time is check-in and check-out at Great Cumberland Place?

          Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

          How do I get to Great Cumberland Place?

          For those who wish to drive their own cars, Great Cumberland Place has a car park that's close to the hotel. Parking is available for an additional charge.

          Can special events be hosted at Great Cumberland Place?

          You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Great Cumberland Place. Small or intimate events like birthday parties can also be accomodated.

          Can business events be hosted at Great Cumberland Place?

          On-site venues and convenient event services make Great Cumberland Place an ideal choice for hosting events such as conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

          What is the smoking policy at Great Cumberland Place?

          Great Cumberland Place does not permit smoking in any of its rooms or indoor areas.

          What is the closest train, metro, or bus station to Great Cumberland Place?

          Marble Arch Tube Station is the closest train, metro, or bus station, about 40 m away from Great Cumberland Place.

          What restaurants are nearby Great Cumberland Place?

          Great Cumberland Place is located in Hyde Park, famous for good restaurants such as Prezzo - Marble Arch, Zaman and The Brasserie at The Cumberland.

          What popular shopping places are close to Great Cumberland Place?

          Great Cumberland Place is located in Hyde Park area which features shopping places such as Harrods, Homemade London and Clarks.

          What are popular attractions near Great Cumberland Place?

          Great Cumberland Place is located in Hyde Park area, which is famous for attractions such as Hyde Park, Wallace Collection and South Kensington.

          What popular natural sightseeing spots are close to Great Cumberland Place?

          Great Cumberland Place is located in the Hyde Park area, which is famous for natural sightseeing destinations such as Grosvenor Square.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Great Cumberland Place

          • 10

            Exceptional
            Staff 

            "Every Staff from Management to Front Line, Etc Excellent Service with a Smile"

            Yasmin

            |

            January 25, 2021

          • 9.2

            Exceptional

            "Really pleased to get breakfast at Hard Rock next door (for a small fee)- this was gorgeous!!!"

            Nicola

            |

            March 19, 2020

          • 8.4

            Excellent
            Location

            "Good access to the Underground & shopping."

            Miguel

            |

            January 14, 2020

          Property ranking|Compared to 5,480 London properties
          See all rankings
          Location score
          9.5/10
          Room comfort score
          7.9/10
          Cleanliness score
          7.9/10
          Service score
          7.8/10
          Better than
          99
          %
          of London properties
          Better than
          97
          %
          of London properties
          Better than
          93
          %
          of London properties
          Better than
          92
          %
          of London properties
          Overall rating:

          7.9

          Very good
          2,041 reviews
          Cleanliness
          7.9
          Facilities
          7.1
          Location
          9.5
          Read all reviews >
          What travelers say they love:
          Nice homely hotel near the underground train.
          Xenia from Singapore
          Couple
          More about Great Cumberland Place

          More about Great Cumberland Place

          Great Cumberland Place

          If you're seeking to see the best of London, then there's no better start than a stay at Great Cumberland Place, located within the city center and surrounded by the city's famous sights. Go beyond the touristy and get deeper into the offerings of London with a stay at Great Cumberland Place, located merely 2.9 km from London Eye.
          Great Cumberland Place offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
          For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
          Each guestroom at Great Cumberland Place is furnished and equipped with handy amenities. Some rooms at Great Cumberland Place are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed.
          It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


          Around the property

          Great Cumberland Place provides an excellent base for exploring the sights of London in-depth. Engage in the city's best art at The British Museum located 2.2 km away, where you can learn about the local art scene and buy original works. Get a photograph of yourself in front of Tower of London located 5.7 km away, a must-see for anyone visiting London.


          Reasons to stay here

          Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
          This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
          It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in London.

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          Amenities and facilities
          Very good
          Facilities

          7.1

          Most talked about facilities

          Housekeeping

          98 mentions

          Breakfast

          61 mentions

          Internet

          49 mentions

          Food & Dining

          18 mentions

          Languages spoken

          • English
          • Arabic
          • Dutch
          • Filipino
          • French
          • German
          • Hungarian
          • Italian
          • Polish
          • Portuguese
          • Russian
          • Spanish
          • Turkish

          Internet access

          • Complimentary WIFi in all rooms
          • Wi-Fi in public areas

          Services and conveniences

          • Air conditioning in public area
          • Contactless check-in/out
          • Daily cleaning
          • Dry cleaning
          • Elevator
          • Heating in public area
          • Laundry service
          • Smoke-free property
          • Smoking area

          Cleanliness and safety

          • Cashless payment service
          • Daily disinfection in all rooms
          • First aid kit
          • Hand sanitizer
          • Hygiene certification
          • Temperature check for guests and staff

          Access

          • CCTV in common areas
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Pets allowed
          • Smoke alarms

          Getting around

          • Car park [nearby]
          • Parking [paid]

          Available in all rooms

          • A/C
          • Closet
          • Coffee/tea machine
          • Complimentary coffee (instant)
          • Complimentary drinking water
          • Free tea
          • Hair dryer
          • Heating
          • Individual air conditioning
          • Iron and ironing board
          • Mirror
          • Non-smoking
          • Phone
          • Private bathroom
          • Satellite/cable channels
          • Shower
          • Toiletries
          • Towels
          • Wake up call
          • Wi-Fi [complimentary]
          Food and dining
          Breakfast options
          • Continental
          Location
          20 Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL
          Exceptional
          Location

          9.5

          Airports

          • London City Airport (LCY)
            14.4 km 53 min drive
          • Heathrow Airport (LHR)
            21.1 km 45 min drive

          Public transportation

          • Marble Arch Tube Station
            40 m 2 min walk
          • Baker Street Tube Station
            970 m

          Hospital or clinic

          • Exceldent
            100 m

          Shopping

          • Camden Market
            3.2 km 17 min drive

          Convenience store

          • Sainsbury's Local
            1.3 km 8 min drive

          Cash withdrawal

          • ATM
            10 m
          What's nearby

          Popular landmarks

          • Madame Tussauds London
            1.0 km
          • Buckingham Palace
            1.8 km
          • V&A - Victoria and Albert Museum
            2.2 km
          • National Gallery
            2.2 km
          • The British Museum
            2.3 km
          • Natural History Museum
            2.3 km
          • Big Ben
            2.8 km
          • London Eye
            3.0 km
          • Tower of London
            5.8 km
          • Tower Bridge
            5.8 km

          Nearby landmarks

          • Marble Arch Tube Station
            40 m
          • The Sportsman Casino
            80 m
          • Still Water Horse Head Statue
            100 m
          • Marble Arch
            100 m
          • Exceldent
            100 m
          • Marble Arch Theatre
            100 m
          • The Gym Way
            110 m
          • Tyburn Tree
            170 m
          • Speakers’ Corner
            180 m
          • Upper Berkeley Dental Care
            200 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds vary by room. Please check each room's capacity for details.

          All children are welcome.

          Infant 0-1 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 2-2 year(s)
          Must use an extra bed
          If you need an extra bed, it will incur an additional charge.
          Guests 3 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking for 10 or more rooms, different policies and additional supplements may apply.
          • When booking 6 or more rooms, special policies may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from15:00
          • Check-out until11:00
          • Reception open until23:59

          Getting around

          • Airport transfer fee115 GBP
          • Travel time to airport (minutes)45

          Extras

          • Daily Internet/Wi-Fi fee0 GBP

          The property

          • Non-smoking rooms/floorsyes
          • Number of floors8
          • Number of rooms 119
          • Year property opened1930
          • Most recent renovation2004

          Reviews of Great Cumberland Place from real guests

          Provided by verified guests of Agoda
          7.9
          /
          10
          Cleanliness7.9
          Facilities7.1
          Location9.5
          Room comfort and quality7.9
          Service7.8
          Value for money7.2
          High score for London
          Rating
          9+ Exceptional (326)
          8-9 Excellent (395)
          7-8 Very Good (385)
          6-7 Good (163)
          <6 Below Expectation (226)
          Time of the year
          Mar - May (421)
          Jun - Aug (285)
          Sep - Nov (357)
          Dec - Feb (432)
          All guests (2,041)
          All room types
          All languages

          Show reviews that mention 

          Showing 1,495 verified guest comments
          12345
          9.3
          Exceptional
          Christopher from Canada
          Couple
          Stayed 3 nights in May 2011

          Beautiful, modern hotel in the heart of the city”

          interior design, proximity to shopping, helpful concierge

          We stayed at the Cumberland for three nights as part of a business trip. I brought my wife along so she could do some shopping and she picked the hotel based on the location. Fortunately, everything else about the Cumberland was great too! We love a modern interior design and their lobby set the stage. Quirky projected videos, statues, lighting and furniture give it plenty of interest. The only drawback is the perfume they pump into the lobby that was quite a bit too strong. It reminded us of the Vegas hotels that try to overpower the smoke smell, but there was no smoke here to overpower. The location, right across from Hyde Park and on the Oxford shopping strip was perfect for us. A short walk to the Underground and I could get to any meeting while my wife could shop Oxford street without having to take transit. The concierge was very helpful in guiding us to local restaurants and activities. We would stay here again.

          Reviewed May 27, 2011

          See room deals

          9.3
          Exceptional
          Yutgong from United States
          Group
          Stayed 2 nights in December 2014

          Ideal location”

          Location, room comfort, and fast wifi

          The Cumberland was a great stay, it's next door to the subway and you're minutes away from most things you may want to see. Across the street is Hyde Park and if you're a morning person, the park makes for a great jog in the morning and since you're Oxford Street itself, you have ample shopping opportunities nearby, it's a lot like being in Union Square in San Francisco. The room size for a double twin was more than ample compared to that of other hotels I've been in New York and Tokyo but most of all, the rooms were comfortable enough that if you wanted to take a break from your vacation, you could settle back and just enjoy the ambience of the room. I have to admit though, the half shower door threw me off, you would imagine it would make a bigger mess but it doesn't. The size of the bathroom catches you off guard how big it is. There are ample charging outlets in the room, just be sure to bring your converter otherwise there's a 110V plug in the bathroom if you're in a pinch and from the US.

          Reviewed January 05, 2015

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          9.0
          Exceptional
          Peter from United Kingdom
          Business traveler
          Stayed 2 nights in January 2012

          Engaging view of the West End”

          View, location

          although i know the west end of london quite well i've never stayed in such a deluxe location as that occupied by the cumberland hotel. i was both surprised and amazed to look out of my window to see marble arch less than 50 metres away and to be looking straight down the length of park lane. i was in london for a conference and was the only one of my colleagues staying in such a prestigious location and paying the lowest price for the privilege! the room was "compact" but more than adequate. decor was slightly dated and i had a bath as well as shower. the room was well sound proofed - essential as oxford street is busy and never sleeps and had all of the usual conveniences. service was good and very polite. my air con was malfunctioning but quickly attended to. my only criticism was that internet access was chargeable throughout the hotel- things like this should be complementary these days. overall a very pleasurable experience and excellent value for money. highly recommended.

          Reviewed January 17, 2012

          See room deals

          8.7
          Excellent
          INGRID from United Kingdom
          Couple
          Stayed 3 nights in June 2012

          Great Location”

          Comfortable beds had a great nights sleep, air control in rooms just right not too warm not too cold

          We booked into this hotel for its great central location. We had been invited to Buckingham Palace Diamond Jubilee picnic and concert. The Cumberland is also close to Hyde Park and other amenities. Breakfast was not included in the price but for £15.00 per person offered an array of hot and cold buffet with something for everyone. Service was efficient and friendly. I would highly recommend this hotel and will definitely be back in the future. The foyer has great scultputers and art work and a great place to people watch!

          Reviewed June 17, 2012

          See room deals

          8.7
          Excellent
          Peter from United Kingdom
          Business traveler
          Stayed 2 nights in January 2013

          Great location in the West End”

          Location, transport links, excellent service

          i had no hesitation in selecting the cumberland for the second consecutive year for my stay in london. the location in the west end is perfect; it actually sits on top of the marble arch tube station and you often get a room overlooking hyde park and oxford street - perfect for an early morning walk, shopping or simply gazing at the most attractive part of london. if you love lebanese food, as i do, then it is a quick walk to the lebanese quarter. the rooms are on the "petite" side but well furnished in a contemporary style with a good bed, bathroom (baths or showers on request) and free wi-fi.

          Reviewed February 05, 2013

          See room deals

          10.0
          Exceptional
          IOSIF-ANASTASIOS from Greece
          Couple
          Stayed 2 nights in January 2017

          EXCELLENT”

          Our stay at the Cumberland Hotel is going to be unforgettable thanks to the exceptional service it offers and the astonishing professionalism that the staff displays. We enjoyed an incredibly delicious breakfast constisting of a variety of choices for all the tastes.Our room with a view to Oxford street was neat and clean everyday and we feel the need to say that we were amazed by the kindness and willingness of the staff and especially by Miss Theano Karathanasopoulou, the reception supervisor, who was there for us by the moment we arrived at the hotel,made us feel at ease and she didn't miss a chance to satisfy our needs. It goes without saying that we are looking forward to staying again at the Cumberland Hotel during our next trip to London.

          Reviewed January 17, 2017

          See room deals

          Dear Guest, Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve. Kind regards, Guest Relations Team

          Responded November 30, 2019
          Great Cumberland Place
          9.0
          Exceptional
          Ragnhild from Sweden
          Group
          Stayed 2 nights in March 2012

          Perfect location and very good service”

          Location, service, fitness room

          Stayed for two nights at The cumberland and really enjoyed this hotel. The staff was very service minded, the location is just perfect for shopping and we loved that it was so close to Hyde park. The room was clean and the design of the bathroom was really nice. Beds were very comfortable. We had to pay extra for breakfast but since it was so good it was definitely worth it. The fitness room have several cardio machines with TV-screens but limited resources for weight lifting (a few machines and dumbbells).

          Reviewed March 28, 2012

          See room deals

          9.2
          Exceptional
          Ivan from Singapore
          Couple
          Stayed 11 nights in November 2018

          Pre Honey-Moon Holiday”

          I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!

          Reviewed December 02, 2018

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          Dear Ivan, Thank you for choosing to stay with us and for taking the time to post your feedback. We are glad to have met your expectations and that you had a pleasant time with us! It was our pleasure accommodating you, and we hope you will make The Cumberland Hotel your home away from home whenever your travels bring you to our city. Kind regards, The Cumberland Team

          Responded December 04, 2018
          Great Cumberland Place
          9.0
          Exceptional
          Larus from Iceland
          Business traveler
          Stayed 1 night in October 2012

          Great Location”

          clean, slick, great location, good service, nice rooms

          This was my second time I have stayed at The Cumberland. The location is great. I had a short time to spend this time so location was my priority and the Cumberland has that. Oxford street is the next street so there is easy access to shop and then is Hyde Park one minute away to enjoy. I will stay there again, hopefully soon. Hugs from Iceland

          Reviewed October 15, 2012

          See room deals

          9.0
          Exceptional
          Nathalie from United Kingdom
          Solo traveler
          Stayed 1 night in July 2013

          Great hotel, perfectblocation”

          Location, cleanliness, fast check in/out

          This was an upgrade by Agoda from as my original booking for Saba was double booked. I must admit after staying in the Cumberland I'm glad this was the case as The Cumberland is a fantastic hotel. Literally right next to Marble Arch tube station and in the heart of the shopping area this is a fantastic location. Hotel was clean, modern and staff were very friendly, check in/out was very quick. Hotel prices for food/drink were pricey but this is to be expected in London and this standard of hotel.

          Reviewed August 05, 2013

          See room deals

          9.0
          Exceptional
          Wai from Canada
          Group
          Stayed 1 night in February 2012

          Great location, good value but no free wifi”

          good price, clean and spacious room, nice showers.

          it has been a pleasant stay at the cumberland hotel. it is in a prime location with lots of shops and restaurants around. close to the underground and is convenient to travel to most places we need to cover. given the short stay we had in london, this was a great plus. the check-in and check-out were smooth. the hotel staffs were friendly and happy to accommodate our needs. the concierge was particularly helpful. the gym is a plus. i think the only downside was that there were no free wifi, not even in the lobby. a free wifi was provided at a lot of the hotels i have been staying at in the past few years.

          Reviewed February 11, 2012

          See room deals

          9.7
          Exceptional
          Sarah from United Kingdom
          Couple
          Stayed 1 night in September 2012

          Fantastic Service and spacious rooms!”

          attentive staff and large rooms

          We arrived early morning and let the concierge staff store our bags whilst we explored London. Upon returning to the hotle we found our room ready for us and a complementary bottle of wine and cakes to wish us a Happy Anniversary, which was a lovely suprise! Our room was large and comfortable with a great view over Hyde Park, and even though it was facing out on to the main road there was little traffic noise (although we were on the 6th floor!). Overall a fantastic stay made extra special by the great staff, we would not hesitate to recommend the hotel.

          Reviewed September 05, 2012

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          10.0
          Exceptional
          Robert from Canada
          Couple
          Stayed 3 nights in August 2012

          wonderful hotel with a great central location”

          calming atmosphere, efficient staff, great concierge

          affordable, large well appointed rooms, interesting lobby art, discount dining coupons provided upon arrival, many affordable dining and a variety of shopping options within easy walking distance, Marble Arch subway steps away, hop-on-hop-off buses available within a block or so, great central access to Hyde Park, the Marble Arch and many other noteworthy historical and cultural sites ... overall a highly recommended hotel and central London location

          Reviewed August 29, 2012

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          9.7
          Exceptional
          Antonia from United States
          Solo traveler
          Stayed 2 nights in February 2012

          Modern & Comfortable, Great Location and Value”

          Comfortable rooms with good amenities, great location

          i have stayed at the cumberland a number of times and have always been pleased. i like the simple modern decor; the beds with duvets are extremely comfortable and rooms are very well equipped, with excellent tea/ coffee making facilities in-room, ironing board/iron, etc. i typically book a twin room even when traveling alone, just to have a bit more space. i find that the rooms are large for london. the location is extremely convenient, just steps from the marble arch tube station, and of course all the shops on oxford street. i have always been assigned an "inner room" which has no view, but this is a huge advantage, because it means the room is very quiet--no street noise at all. and while i pick a hotel for the guest rooms and not for the lobby, the ultra-modern lobby with space age lighting and amusing sculptures always makes me smile.

          Reviewed February 14, 2012

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          10.0
          Exceptional
          GARRY from Australia
          Couple
          Stayed 5 nights in January 2013

          beautiful art deco hotel refurbished”

          location at the top of oxford street

          our travel agent recommended the cumberland hotel for the london portion of our honeymoon and we couldn't have been happier, and on check-in we were upgraded to a bigger deluxe room, and it was beautiful. the staff were lovely and helpful throughout our stay. we dined in the 1* michelin restaurant and it was fabulous. the location at the top of oxford street meant that we were minutes from everywhere we wanted to be. we definately recommend this hotel with great rates through agoda.

          Reviewed January 27, 2013

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          10.0
          Exceptional
          Yvette from United Kingdom
          Couple
          Stayed 2 nights in January 2012

          Great hotel with a uniquely decorated lobby”

          Good location around the corner from Marble Arch tube station

          our second stay at the cumberland and, again, were treated to a room upgrade even though the hotel was very busy. staff were wonderful. the bar is known for it's cocktails, but they are a bit pricey. they had only bottled beer, so had to go to a pub around the corner for a pint of real ale. the executive room was big with a mini fridge with some complimentary bottled water. lovely modern decor throughout. great value for money and will return when london beckons in the future.

          Reviewed January 29, 2012

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          10.0
          Exceptional
          Eduardo from Italy
          Couple
          Stayed 5 nights in May 2013

          4 star hotel, 5 star experience!”

          Best location ever, big well designed room, great food

          This is indeed a very interesting hotel. Upon arrival, we were not sure as to whether we walked into a hotel reception or into an art gallery. It has a massive reception hall with statues and coloured lights. Bedroom was equally big and well decorated, with a very comfortable bed. Ordered food from room service and it was superb. In terms of location, it couldn't be on a better spot. The hotel is literally above Marble Arch tube station, across the road from Hyde Park and around the corner from Bond / Oxford street. Great location for everything: shopping, nightlife, bars and restaurants, for exercising and relaxation. The only negative(s) is that there's no swimming pool, jacuzzi, steam room / sauna or spa. If there was, it would be perfect. But still, it is great value for money.

          Reviewed May 11, 2013

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          8.7
          Excellent
          KUNHA from United States
          Business traveler
          Stayed 2 nights in May 2012

          Great hotel with great location”

          Great location, right next to underground station (Marble Arch) and Hyde Park

          it was a great experience to stay at the cumberland hotel. location was excellent, right next to underground station and hyde park. rooms were nice and clean. staff members were nice and helpful. only con i have is it's bit pricey for a business purpose. i would recomment this hotel to my friends, family and coworkers.

          Reviewed May 22, 2012

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          8.8
          Excellent
          Khalid from Saudi Arabia
          Couple
          Stayed 8 nights in March 2017

          Excellent hotel in excellent location ”

          It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.

          Reviewed April 08, 2017

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          Dear Khalid, Thank you for your online feedback. You have beautifully described our property and most of what we have to offer to all of our guests. We truly thank you for your great recommendation to potential customers about our product and service. We can't wait to have you back to your home away from hoe. Kind regards, The Cumberland Team

          Responded May 31, 2017
          Great Cumberland Place
          8.7
          Excellent
          Rachelle from Philippines
          Family with teens
          Stayed 2 nights in May 2015

          Tourist-friendly hotel ”

          Location, Staff, Food

          We booked this hotel twice because its location was very convenient for us, it is just beside the Marble Arch Station and it is near the shopping centers at Oxford street. Since we're a family of five, we got one standard double room for our parents and a triple room for my two siblings and I. The size of the rooms were pretty decent if you don't have huge luggages with you. This goes for the bathroom as well. The rooms were simple with a modern design, beds and pillows were comfortable and most importantly, they were kept clean. We availed of their breakfast and they have a variety of food to choose from. I personally love their pork sausage and mushrooms! They also have a vegetarian menu. The men at the concierge were very accommodating. They attended to every need that their guests have. They gladly assisted guests regarding directions, courier service, airport transfers etc. The Cumberland is a very busy hotel with at least 10 people inquiring about something at the concierge but the guys there were patient enough and still all smiles to answer every inquiry. I recommend this hotel for tourists who wish to explore London.

          Reviewed May 25, 2015

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