A hotel in an exceptional location”

Strongly recommend this hotel to tourists. The location is very good and there is a long shopping street which consist many tube stations. It is really convenient that a lot of restaurants , concenience store and shops around.

Pre Honey-Moon Holiday”

I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!

Loved the location”

Have stayed here the 3rd time, kind of expensive for the size of the room. But was lucky to be upgraded to the new building in the executive wing, its a separate building from the main reception area. Was very pleased with the executive rooms, very spacious & as it a building for all executive rooms only, it is not as busy as the main building. Overall, very pleased with the hotel & it's location, will return again. Thanks

Exceptional”

every thing was very good

Great Hotel”

Newly renovated room and always my favourite hotel in London. very near to tube station and oxford street.

Its gone massively downhill over the years”

I found used condoms and hair in the bed. carpets dirty. Heating didn't work and although its a non-smoking hotel it peaked of cigarette smoke in the rooms. Checkin took forever and the staff barely speak english and are overwhelmed.

Housekeeping did not clean my room”

We left our room in the morning and put a ‘make up room’ sign in front. When we came back around 7pm, room still not cleaned!! Housekeeping didnt pick up phone despite several attempts. Suddenly the housekeepers came and wanted to clean the room (at 7.30pm), we told them to come back within 30 minutes, so we can take quick shower and went out for dinner. Upon return from dinner (around 9pm), room still not cleaned!! Managed to call the reception (housekeeping phone still no one answer). Explained by Reception that if we dont ask for room to be cleaned, they will only clean every other day. Told Reception that I had the ‘please make up room’ sign hanging the whole day and yet room was not cleaned. Shower water very small, very disappointing. Air-conditioning control didnt work. At midnight suddenly the aircon turned on and we had to turn it off because the temp controller was broken. Hotel has good locations but facilities were very disappointing. Not worth the money

Smack on Oxford Street!”

My only hotel to stay in London for the last 10 years! Just 2 minutes' walk away to the famous Oxford Street shopping and Marble Arch tube. Everything and everywhere is easily accessible from this location. Next year they will be re-branded as The Hard Rock Hotel London. Staff are excellent too, especially the ever so helpful and efficient concierge staff!

Business trip to LOndon last week”

Strategic location, clean hotel but I need to change my room due to dysfunction bath facility. Good food for breakfast but its the same menu everyday without any changes. Should allocate one for Halal food section. Overall its nice but if you have a smoking room, it would be better.

Tiny room”

Expensive hotel for such a small room. Ordered room service-bad food. Only good thing is the location. Near to Bond St

Hotel at good location but lifts services should be improved. ”

Good location but bad experience on non-working lifts. Only one lift was working during 2 days (out of our 4 nights stay). We stayed at 8th floor and walked down the stairs as lift to 8th floor wasn't accessible as well. To make it worse, staircase from top floors end on 1st and could not find any direct assess to the Lobby. On peak times, too many people queued for a working lift. Many other guests seemed restless and annoyed. It was stressful just thinking about using the minimal working lifts.

Clean and Central”

The property was very clean, the staff were very efficient and the location was very close to the metro. Would stay here again.

Repeat Customer”

Stayed int his hotel several times, mainly for business, this time with my 13yr old son as a stop over before flying to Jamaica the following morning. Travelled down from Edinburgh by train, then the tube to Marble Arch. Location is great, 2 minutes walk to Hyde Park and 2 minutes to Oxford Street. Probably stayed at this hotel 5 or 6 times over the last 5 years, definitely one of my favourite hotels in central London.

Location and location”

The hotel is at Hyde park. The rooms though small have all the amenities. Iron shelf operation though is little difficult. Breakfast spread is good but same menu everyday. Huge hotel but highly efficient. Would stay again.

Excellent hotel in excellent location ”

It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.

Great location”

The location is good. Close to train and the bus to bi ester outlet can be book form hotel and pick us on from of hotel. Short walk to chord street and primary is just 3min walk. There is a super nice breakfast near the hotel name daisy green.

All about the location for shopping!”

I know London well so it was a perfect choice for us. Rooms were small, which was ok considering the price but the bathrooms could do with a bit of a tidy up. Limited space in the bathroom. No plug sockets by the bed either. It's an ideal 'stop over' or 'weekend' hotel. Perfect to hit the sales and you can pop back and drop your bag off to the porter and back out again ;)

Perfect location, no luggage storage facility”

We were headed to paris for a couple of days and asked to deposit our luggages as we will be returning to Cumberland but was informed they have no luggage storage facility after their renovation. If we need to store luggage, they will bring it to an external company and we were quoted 40pounds for a large cargo bag, and another 20pounds for a small cabin sized bag for a duration of 3 days. Had we known about this, we obviously would not have chosen this hotel. On a brighter note though, everything else was great. Room was clean, water, coffee and tea was well-stocked and replenished daily. Staff were friendly. There was tight security in the night (asked to scan our keycards before entering lift) which was great to know.

Central location”

The location is perfect - the hotel is within the shopping area and within 2 minutes walk to Marble Arch station. Hotel staff was very helpful, even willing to bring our luggage with us to the car rental shop

Im glad i booked this hotel”

Ive been in london for several times but never been in this hotel before~ and im in love with it. The price is quiet afordable with its strategic location (shopping street: Oxford St.) The food selection for breakfast was great! I would like to recommend it to my friends, however the room is quite small. I expect it will be a bit bigger (Deluxe Room). I dont have any problem with the wifi. I will come back to this hotel in the future~