Greystone 99 Suites

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

33 Jalan Tun Sri Lanang, Malacca City Center, Malacca, Malaysia, 75100

Highlights

Location

The hotel is nearby water taxi station at Malacca river.
Great for Children

Pool is very good for kids & adults,
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The hotel is nearby water taxi station at Malacca river.
Great View

Able to get the city view which was nice.
Great food & dining

Facilities

Free Wi-Fi

Swimming pool

Restaurants

Family room

Car park [nearby]

Check-in/out [private]

Non-smoking rooms

Coffee shop

About us

Greystone 99 Suites is a stylish retreat for two, blending contemporary design with tranquility in lush surroundings. Unwind by the outdoor pool after adventures. Located near heritage sites, the suites offer guided tours that highlight local culture and history. Greystone 99 Suites, located in Malacca City Center, offers easy access to vibrant street life, iconic landmarks, and delicious local cuisine. Enjoy a serene indoor pool and a charming coffee shop during your stay. Each room features a convenient workspace, with select accommodations providing refreshing pool views. Just a short stroll away, explore the lively Jonker Street Night Market and shop at Dataran Pahlawan Melaka Megamall, rich in local culture. Ideal for two travelers, this accommodation ensures an unforgettable experience. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Malacca are being booked every minute!
Location 8.5
Value for money 8.2
Cleanliness 8.0
Facilities 7.8

Based on 10,281 verified reviews

Location

8.5

Value for money

8.2

Cleanliness

8.0

Facilities

7.8

Service

7.6

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Nearest transportation options

Hang Jebat Monorail Station is within 0.27 km

Hang Tuah Monorail Station is within 0.39 km

See map

8.5Excellent

Location rating score

Excellent location - 200 meters from city center
Exceptional for walking
More details on walking
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There are 40 places in walking distance!

Walkable places
Villa Sentosa
230 m
St. Peter's Church
270 m
Kampung Morten
270 m
The Shore at Malacca River Shopping Mall
280 m
The Shore Oceanarium
290 m
Popular landmarks
Chinatown - Melaka
1.1 km
Jonker Street Night Market
1.2 km
Red Square (Dutch Square)
1.2 km
Baba & Nyonya Heritage Museum
1.2 km
Christ Church
1.2 km
Closest landmarks
Southern Hospital
290 m
Paediatrics
290 m
Plastics & Reconstructive Surgery
290 m
Nephrology
290 m
Putra Specialist Hospital
300 m

Good to know

Value for money8.2
Distance to city center2 km
Location rating8.5
Nearest airportMalacca International Airport (MKZ)
Distance to airport6.9 km

Select your room

1/18

Studio Apartment

46 m²/495 ft²
Max 7 adults
2 single beds and 1 king bed and 1 sofa bed
Fits groups

9.1

Exceptional

Room comfort and quality
1/13

Executive Twin Suite<1>

Max 3 adults
1/13

Executive Twin Suite<1>

Max 3 adults
1/12

Executive Twin Suite<1>

Max 3 adults
1/12

Executive Twin Suite<1>

Max 3 adults
1/11

Executive Twin Suite<1>

Max 3 adults
1/9

Family Suites

46 m²/495 ft²
Max 6 adults
2 single beds and 1 king bed
Fits groups
1/9

Superior Room With Bathtub

Max 3 adults
1 queen bed
1/8

Family Suite<1>

Max 5 adults
2 single beds and 1 queen bed
Fits groups
1/8

Executive King Suite<1>

Max 3 adults
1 king bed

Frequently asked questions

While staying at Greystone 99 Suites, begin your holiday by exploring the nearest destinations that are within walking distance to the property which include Villa Sentosa, St. Peter's Church, and Kampung Morten.

While remaining at Greystone 99 Suites, indulge in your evening or night out at Voyager Travellers Lounge to make the most out of your nightlife.

While residing at Greystone 99 Suites, take joy in your morning or evening stroll at nearby park which include The Shore Oceanarium, Jonker Walk World Heritage Park, and Green lung, open space with grass..

The closest train, metro, or bus station is Hang Jebat Monorail Station, 267.26 m away from Greystone 99 Suites.

Shopping options in Greystone 99 Suites’s Malacca City Center neighborhood include Dataran Pahlawan Melaka Megamall.

The closest airport to Greystone 99 Suites is Malacca International Airport, 7.0 km away.

More about Greystone 99 Suites

More about Greystone 99 Suites

Experience Comfort and Convenience at Greystone 99 Suites in Malacca

Nestled just 2 kilometers from the vibrant heart of Malacca, Greystone 99 Suites offers guests a perfect blend of tranquility and accessibility. Whether you're here to explore the historic sites or enjoy the local cuisine, this charming hotel provides a peaceful retreat with modern amenities. Check-in begins at 3:00 PM, allowing you to settle in comfortably after your journey, while check-out is available until 12:00 PM, giving you ample time to relax before departure. Designed for travelers seeking a cozy and private stay, Greystone 99 Suites features a single well-appointed room that caters to your comfort. Please note that the hotel does not offer free accommodations for children, and additional charges may apply for extra guests. Experience Malacca from a conveniently located base that promises both comfort and a touch of local charm.

Stay Active at Greystone 99 Suites with Indoor Pool and Free Fitness Center

At Greystone 99 Suites, we understand the importance of staying active, even while on vacation. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Dive into our inviting indoor pool and enjoy a refreshing swim any time of the day. Whether you're looking to do some laps or simply relax by the water, our indoor pool provides the perfect setting for a rejuvenating experience. In addition to our indoor pool, we also provide a state-of-the-art fitness center, available to all our guests free of charge. Equipped with the latest exercise machines and equipment, our fitness center offers a variety of options to help you maintain your fitness routine. Whether you prefer cardio workouts, strength training, or a combination of both, our fitness center has everything you need to stay in shape during your stay. So, don't let your fitness goals take a backseat while you're away from home - make the most of our sports facilities at Greystone 99 Suites and keep up with your active lifestyle.

Convenience at Your Fingertips: Greystone 99 Suites' Impressive Facilities

At Greystone 99 Suites, we understand the importance of convenience during your stay. That's why we offer a range of top-notch facilities to ensure your comfort and satisfaction. Stay connected with our complimentary high-speed Wi-Fi available in all rooms. Whether you need to catch up on work emails, stream your favorite shows, or simply stay connected with loved ones, our reliable Wi-Fi keeps you connected throughout your stay. Say goodbye to slow internet connections and enjoy seamless browsing and streaming at Greystone 99 Suites.

Indulge in Culinary Delights at Greystone 99 Suites

At Greystone 99 Suites, we understand the importance of a satisfying dining experience. From our cozy coffee shop to our elegant restaurant, we offer a range of dining facilities to cater to every palate. Start your day with a freshly brewed cup of coffee or tea at our charming coffee shop. With its warm and inviting ambiance, it is the perfect place to relax and enjoy a light breakfast or a quick snack. Our friendly staff will be happy to recommend their favorite pastries or sandwiches to accompany your beverage of choice. For a more refined dining experience, head to our elegant restaurant. Indulge in a delectable array of local and international cuisines prepared by our talented chefs. From traditional Malaysian dishes to international favorites, our menu offers something for everyone. With its stylish decor and attentive service, our restaurant provides the ideal setting for a memorable meal with family and friends.

Luxurious and Spacious Rooms at Greystone 99 Suites

Experience ultimate comfort and luxury at Greystone 99 Suites with their range of meticulously designed rooms. Choose from the Executive King Suite, Executive Twin Suite, Poolside Room, Premier Suite, or the Premier Suite with Bathtub on Terrace, each offering a unique and unforgettable stay. Indulge in the spaciousness of the Executive King Suite and Executive Twin Suite, both spanning an impressive 46 square meters. These rooms provide ample space to relax and unwind after a long day of exploring the vibrant city of Malacca. For those seeking a room with a view, the Poolside Room offers a generous 45 square meters of space and features a comfortable King Bed. Book the Premier Suite for a cozy and intimate atmosphere in its 31 square meters of space. If you're looking to add a touch of luxury to your stay, opt for the Premier Suite with Bathtub on Terrace. With a generous size of 46 square meters, this suite provides a private terrace with a bathtub, allowing you to soak in the breathtaking views of the city while enjoying a relaxing bath. By booking these exquisite rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates for Greystone 99 Suites, ensuring that you get the most value for your money. Additionally, the user-friendly platform makes it easy to browse and book your preferred room, saving you time and effort. Experience the utmost convenience and comfort by booking your stay at Greystone 99 Suites through Agoda.

Discover the Vibrant Heart of Malacca City Center

Welcome to the bustling and vibrant heart of Malacca City Center, where history, culture, and modernity blend seamlessly. Located just a stone's throw away from Greystone 99 Suites, this charming neighborhood offers a plethora of attractions and activities to explore. Immerse yourself in the rich heritage of Malacca by strolling through the UNESCO World Heritage Site of Jonker Street. This iconic street is lined with beautifully preserved colonial buildings, bustling night markets, and an array of local shops and eateries. Indulge in mouthwatering local delicacies, browse through antique stores, and discover unique handmade crafts. For history enthusiasts, the A Famosa Fortress is a must-visit. Built by the Portuguese in the 16th century, this iconic landmark is a testament to Malacca's colonial past. Climb up the fortress walls to enjoy panoramic views of the city and learn about the fascinating history of the region. After a day of exploration, unwind at one of the many trendy cafes or rooftop bars that dot the area. Enjoy a refreshing drink while taking in the breathtaking sunset over the Malacca River. With its perfect blend of history, culture, and modern attractions, Malacca City Center is a destination that will captivate your senses and leave you with unforgettable memories. Book your stay at Greystone 99 Suites and experience the best of this vibrant neighborhood.

Convenient Transportation Options from the Nearest Airports to Greystone 99 Suites

Located in the heart of Malacca City Center, Greystone 99 Suites offers a convenient and comfortable stay for travelers visiting Malacca, Malaysia. When it comes to reaching Greystone 99 Suites from the nearest airports, travelers have several transportation options to choose from. For those arriving at Malacca International Airport, the most convenient way to reach Greystone 99 Suites is by taking a taxi or a ride-hailing service. The airport is approximately 11 kilometers away from the hotel, and the journey takes around 20 minutes. Taxis are readily available outside the airport terminal, and ride-hailing services like Grab can be easily accessed through mobile apps. Alternatively, travelers arriving at Kuala Lumpur International Airport (KLIA) or KLIA2 can take a direct bus to Malacca Sentral, which is the main bus terminal in Malacca. The bus journey takes approximately 2.5 to 3 hours, depending on traffic conditions. From Malacca Sentral, Greystone 99 Suites is just a short taxi ride away. Taxis are readily available at the terminal, and the journey to the hotel takes around 15 minutes. Overall, reaching Greystone 99 Suites from the nearest airports is a hassle-free experience, thanks to the various transportation options available. Whether you choose to take a taxi, a ride-hailing service, or a bus, you can look forward to a comfortable and convenient journey to your accommodation in the heart of Malacca City Center.

Explore the Rich History and Vibrant Culture near Greystone 99 Suites

Situated in the heart of Malacca, Greystone 99 Suites offers easy access to a plethora of landmarks and attractions that showcase the city's rich history and vibrant culture. Just a stone's throw away from the hotel, you'll find Menara Taming Sari, a towering observation tower that offers breathtaking panoramic views of the city. Take a ride on the revolving gondola and immerse yourself in the beauty of Malacca's skyline. A short stroll from the hotel will lead you to A Famosa Fort, a UNESCO World Heritage Site and one of the oldest surviving European architectural remains in Southeast Asia. Explore the ruins of this 16th-century Portuguese fortress and learn about its fascinating history. Nearby, you can also visit the River Walk, a charming promenade along the Malacca River. Take a leisurely stroll, enjoy the scenic views, and indulge in a variety of local street food. For history enthusiasts, the Flora de la Mar Maritime Museum is a must-visit attraction. Housed in a replica of a Portuguese ship, this museum offers a fascinating insight into Malacca's maritime history. Marvel at the exhibits and artifacts that tell the story of the city's seafaring past. Nearby, you'll find St. Francis Xavier Church and St. Peter's Church, both of which are architectural gems and important religious sites. If you're interested in experiencing the local culture, a visit to Villa Sentosa and the Portuguese Settlement is highly recommended. Villa Sentosa is a traditional Malay house that has been preserved to showcase the heritage and lifestyle of the Malay community. Immerse yourself in the rich traditions and customs of the locals. The Portuguese Settlement, on the other hand, offers a glimpse into the unique culture of the Portuguese descendants in Malacca. Explore the vibrant streets, sample delicious Portuguese cuisine, and witness traditional dances and performances. For those traveling with kids, The Shore Oceanarium is a fantastic family-friendly attraction. Discover a world of marine life as you walk through the underwater tunnel and get up close to sharks, turtles, and colorful fish. Finally, a visit to Kampung Morten is a great way to experience the traditional Malay village life. Take a leisurely walk through the village, admire the traditional wooden houses, and interact with the friendly locals. With its prime location, Greystone 99 Suites is the perfect base to explore these captivating landmarks and attractions. Immerse yourself in the rich history and vibrant culture of Malacca as you discover the hidden gems that surround the hotel.

Convenient Public Transport Stations Near Greystone 99 Suites

Greystone 99 Suites is perfectly situated near two major public transport stations, making it an ideal choice for travelers looking to explore the vibrant city of Malacca, Malaysia. Just a short distance away, guests will find the Hang Jebat Monorail Station, offering easy access to various attractions and landmarks in the city. The Hang Jebat Monorail Station provides a convenient transportation option for guests staying at Greystone 99 Suites. From here, visitors can easily reach popular destinations such as the iconic Jonker Street, known for its vibrant night market and delicious local street food. Additionally, the station offers direct access to the historic Stadthuys, a must-visit attraction that showcases the rich colonial history of Malacca. Another nearby public transport station is the Hang Tuah Monorail Station, located within walking distance from Greystone 99 Suites. This station serves as a gateway to explore the city's cultural and heritage sites, including the UNESCO World Heritage Site of Malacca Historic City. Travelers can conveniently hop on a monorail from Hang Tuah Station to visit attractions like A Famosa Fort, Cheng Hoon Teng Temple, and the Baba Nyonya Heritage Museum. With these two well-connected public transport stations nearby, guests at Greystone 99 Suites can easily navigate the city and discover all that Malacca has to offer. Whether it's exploring historical landmarks, indulging in local cuisine, or shopping for unique souvenirs, the convenient access to public transport ensures a hassle-free and enjoyable stay for all travelers.

Indulge in a Gastronomic Adventure

At Greystone 99 Suites, you will find yourself surrounded by a plethora of dining options that will satisfy even the most discerning taste buds. Start your culinary journey at Pak Putra Restaurant, known for its mouthwatering tandoori chicken and aromatic biryani. For those seeking a healthier option, Mama Kim Wellness Kitchen Melaka offers a range of nutritious and delicious dishes made with fresh, locally sourced ingredients. Craving some authentic Chinese cuisine? Look no further than Restaurant Ban Lee Siang, where you can savor delectable dishes like crispy roast duck and fragrant stir-fried noodles. If you're in the mood for some spicy Malay flavors, head to Asam Pedas Selera Kampung Sdn Bhd, a popular spot for its tangy and flavorful fish curry. For a taste of international cuisine, The Brew House @ Melaka offers a wide selection of craft beers and hearty Western dishes. Seafood lovers will delight in the offerings at Cengkerang Seafood Jumble, where you can feast on fresh seafood prepared in various styles. Indulge in the rich and vibrant flavors of Peranakan cuisine at ATLANTIC NYONYA HQ, where you can savor traditional dishes like ayam pongteh and laksa. Don't miss the opportunity to try the famous Keria Antarabangsa Haji Jalil Limbongan, where you can indulge in the irresistible sweetness of their famous sweet potato doughnuts. For a quick and satisfying meal, Wong Solo @Melaka offers a range of Indonesian favorites like nasi goreng and satay. And if you're looking for a cozy cafe to relax and unwind, Locahouz serves up delicious coffee and homemade pastries. With such a diverse range of dining options just steps away from Greystone 99 Suites, your taste buds are in for a treat!

Shop 'til You Drop at Nearby Landmarks

Greystone 99 Suites is surrounded by a plethora of shopping landmarks, ensuring that guests have a fantastic retail therapy experience during their stay. Just a stone's throw away from the hotel, Plaza Hang Tuah offers a diverse range of shops, from trendy boutiques to local artisanal stores. For those in need of some pharmaceutical essentials, Teck Ann Pharmacy is conveniently located nearby. Bookworms will delight in the proximity of MPH Bookstores and Syarikat Buku Thai Kuang, where they can browse through an extensive collection of books. Tuah Walk, a vibrant street market, is also within walking distance, offering a wide array of local handicrafts, clothing, and souvenirs. For a more comprehensive shopping experience, guests can head to Mydin Mall Mitc, a modern mall that houses various international and local brands. The Shore at Malacca River Shopping Mall is another popular destination, featuring a mix of high-end fashion boutiques, gourmet restaurants, and entertainment options. Lastly, Mahkota Parade, a well-known shopping complex, is just a short drive away, offering an extensive selection of retail outlets, dining options, and a cinema. With these shopping landmarks at its doorstep, Greystone 99 Suites is the perfect choice for shopaholics and those looking to indulge in some retail therapy.

Affordable Luxury at Greystone 99 Suites in Malacca

Indulge in a luxurious stay at Greystone 99 Suites in Malacca without breaking the bank. With an average room price of just $41, this boutique hotel offers unbeatable value for money compared to the city's average price of $61 per night. At Greystone 99 Suites, you can experience the best of both worlds - affordability and luxury. Each room is elegantly designed with modern amenities and stylish furnishings, providing a comfortable and relaxing ambiance for your stay. From spacious beds to sleek bathrooms, every detail has been carefully curated to ensure a memorable experience. Whether you are traveling for business or leisure, Greystone 99 Suites is the perfect choice for budget-conscious travelers seeking a touch of sophistication. With its prime location in the heart of Malacca, you'll have easy access to popular attractions, vibrant markets, and delicious local cuisine. Don't miss your chance to stay at this hidden gem and enjoy exceptional comfort at an affordable price.

A Memorable Stay at Greystone 99 Suites

Discover the perfect blend of comfort, value, and exceptional service at Greystone 99 Suites in Malacca, Malaysia. With an impressive overall rating of 8.4, this hotel has earned the trust and admiration of countless satisfied guests. Let's delve into what makes this hotel a top choice for travelers seeking a memorable stay. One of the standout features of Greystone 99 Suites is its outstanding value for money, with a remarkable rating of 8.6. Guests consistently praise the hotel for its affordable rates without compromising on quality. Whether you are a budget-conscious traveler or simply appreciate getting the most bang for your buck, this hotel is sure to impress. From the moment you step into the stylish lobby to the comfort of your well-appointed room, every aspect of your stay is designed to provide exceptional value. In addition to its great value, Greystone 99 Suites boasts excellent facilities, scoring an impressive 8.0. The hotel offers a range of amenities to ensure a comfortable and enjoyable stay. Relax and unwind in the inviting swimming pool, perfect for a refreshing dip after a day of exploring the vibrant city of Malacca. The fitness center is well-equipped with modern exercise machines, allowing guests to maintain their fitness routine while away from home. With these fantastic facilities at your disposal, you can truly make the most of your stay at Greystone 99 Suites.

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Amenities and facilities

Very good7.8

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
Dining, drinking, and snacking
  • Coffee shop
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Elevator
  • Invoice provided
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Car park [nearby]

Location

33 Jalan Tun Sri Lanang, Malacca City Center, Malacca, Malaysia, 75100

Excellent8.5

Location

Airports
  • Malacca International Airport (MKZ)
    6.9 km
  • Kuala Lumpur International Airport (KUL)
    85.1 km
Public transportation
  • Hang Jebat Monorail Station
    270 m
  • Hang Tuah Monorail Station
    390 m
Hospital or clinic
  • Southern Hospital
    290 m
Shopping
  • Dataran Pahlawan Melaka Megamall
    1.7 km
Convenience store
  • 7 Eleven
    320 m
Cash withdrawal
  • ATM
    260 m

What's nearby

Popular landmarks
  • Chinatown - Melaka
    1.1 km
  • Jonker Street Night Market
    1.2 km
  • Red Square (Dutch Square)
    1.2 km
  • Baba & Nyonya Heritage Museum
    1.2 km
  • Christ Church
    1.2 km
  • Stadthuys
    1.2 km
  • St. Paul's Hill & Church (Bukit St. Paul)
    1.5 km
  • Menara Taming Sari
    1.6 km
  • A Famosa Fort
    1.8 km
  • The Huskitory
    4.6 km
Nearby landmarks
  • Villa Sentosa
    230 m
  • St. Peter's Church
    270 m
  • Hang Jebat Monorail Station
    270 m
  • Kampung Morten
    270 m
  • The Shore at Malacca River Shopping Mall
    280 m
  • The Shore Oceanarium
    290 m
  • Southern Hospital
    290 m
  • Paediatrics
    290 m
  • Plastics & Reconstructive Surgery
    290 m
  • Nephrology
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-9 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 10 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • All rooms will be located in The Pines hotel.
  • A refundable security deposit of MYR 100 per room is required upon check-in. Payment options include credit cards (we will provide a secure payment link), Malaysia DuitNow, or e-wallets/China AliPay (WeChat is not accepted). Refund Processing Time (Approximate) -Bank Transfers (Malaysia banks only)/ China AliPay: 5 to 7 working days.Credit Card Refunds: 7 to 14 working days (subject to the policy of the card issuer).
  • • Recommended Car park is located at building Jaya99. Fee from RM3 per car per hour.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
  • We offer self-check-in and check-out services. You can collect your room key from the locker opposite The Pines Hotel, next to G29 MART. Please contact the property before your arrival to receive your check-in details.
  • A heritage tax will be applicable to stays in the state of Melaka, payable directly to the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-in until03:00
Getting around
  • Distance from city center2 km
The property
  • Number of rooms 1
  • Non-smoking rooms/floorsyes

Property announcements

Greystone 99 Suites is a non-smoking property. MYR 200.00 penalty charges will be imposed on those who smoke within the property.

Reviews of Greystone 99 Suites from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
7.9

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 10
  • 10
  • 9.2
  • 8.0
  • 5.2
  • 5.6

Most recent

  • Location score 8.5 out of 10 and is a high score in Malacca
    Location8.5
  • Value for money score 8.2 out of 10 and is a high score in Malacca
    Value for money8.2
  • Cleanliness score 8 out of 10 and is a high score in Malacca
    Cleanliness8.0
  • Facilities score 7.8 out of 10 and is a high score in Malacca
    Facilities7.8
  • Service score 7.6 out of 10 and is a high score in Malacca
    Service7.6
High score for Malacca

Rating

9+ Exceptional (1,330)
8-9 Excellent (375)
7-8 Very Good (526)
6-7 Good (227)
<6 Below Expectation (987)

Review summary

Powered by OpenAI

Guests rave about the comfortable and spacious rooms, with a great location near the center of Melaka. The staff is frequently praised for being excellent and friendly, providing guests with a top-notch experience. Many find the value for money at this hotel fantastic, with plenty of amenities offered at an affordable price.

While guests generally enjoy their stay, some mention that the WIFI signal can be poor. A few guests also mention that they had concerns with the cleanliness of their rooms.

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Check in

Mentioned in 411 reviews
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18% Positive
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81% Unfavourable

Cleanliness

Mentioned in 376 reviews
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41% Positive
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58% Unfavourable

Service

Mentioned in 374 reviews
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19% Positive
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80% Unfavourable

Parking

Mentioned in 336 reviews
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5% Positive
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94% Unfavourable

Room size

Mentioned in 190 reviews
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97% Positive
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2% Unfavourable

Location

Mentioned in 186 reviews
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95% Positive
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4% Unfavourable

Value for money

Mentioned in 179 reviews
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69% Positive
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30% Unfavourable

Room comfort

Mentioned in 176 reviews
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49% Positive
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Check-out

Mentioned in 154 reviews
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23% Positive
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76% Unfavourable
Showing 3,445 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Kean from Malaysia
    Business traveler
    Stayed 1 night in June 2025

    “Overall satisfied”

    I recently stayed at this hotel and had a mixed experience. On the positive side, the room was impressively spacious — much bigger than I expected — and the bed was extremely comfortable, making for a restful night’s sleep. The cleanliness and room layout were also commendable, offering good value for the price. However, there were a couple of significant drawbacks. Unfortunately, there was no WiFi available during my stay, which was quite inconvenient, especially for those needing to work or stay connected. Additionally, the shower lacked hot water, which made bathing less than pleasant. Overall, if you're looking for a quiet place to rest with a large room and cozy bed, this might work for you — just be prepared to go offline and settle for a cold shower.

    Reviewed June 18, 2025
  2. 8.8
    Excellent
    Abdullah from Singapore
    Solo traveler
    Stayed 1 night in May 2025

    “Good place to stay as always”

    Easy check-in but I still prefers t pervious style check-in where t staff return ur chase deposit immediately upon checkout and if u have any issues u can just approach them(2 malay staff a lady n guy n 1 Chinese lady) n that will assist t best that can with with courtesy n politeness. T room is as what u see in t pictures on agoda, super clean n spacious , comfy bed/pillows with pristine white/clean bed sheet n pillow cases, good WiFi connection n amenities. Cons:long queues for check in n out cause t cubicle (with door) for t letter box is extremely small n can accommodate person at a time n they don't acknowledge ur checkout message, deposit take a week to reimburse.

    Reviewed June 02, 2025
  3. 9.6
    Exceptional
    Nelia from Malaysia
    Family with teens
    Stayed 2 nights in September 2024

    “A 5star hotel holiday”

    Glad to have the chance to stay in Greystone 99 suites during this school holiday. The staff are very helpful and accommodating during the check-in and out and even prior to the booking dates, my queries have been answered properly via WhatsApp support. The room we got is clean and surprisingly can accommodate 3 adults and 2 kids. The sofa can adjust into bed where me and my 2 kids slept comfortably. The WiFi is working although my experience some interruptions during daytime which is normal as some may normally used it during this time. Apparently the TV didn't worked due to some cable issues in the site but it's okay as we all used mobile. The twin single beds are clean and comfy as usual. Toiletries such as tissues, towels(for 2 pax) , shampoo, bath wash and hand soap are all in. You may bring extra towels if you want. Solo fridge is also available under the sink cabinet. You can buy water and other drinks at 7/11 just beside the hotel. The weather is quite hot during our stay so it's really helpful to stay hydrated. While kitchen utensils are not enough, I brought some plastic cups, plates and spoon/fork. As for the hotels amenities, we only tried the swimming pool. They have 3 pools, 2 are connected which is the salty one. My kids enjoyed the pools so much. So far the hotel is also nearby to some tourist spots in Melaka. The nearest is the floating market and the pink restaurant,just 5-7 mins by walk. The Dutch Square is about 10-15mins by walk. Lastly, the refund deposit I received within 24 hours after check out. To summarise this trip, the hotel experience is 9/10 for me and will definitely return here next visit in Melaka.

    Reviewed September 21, 2024

    Hi sir, we are glad to hear from you and appreciate the feedback you've shared. We have noted the difficulties and issues you mentioned and will work on resolving them to improve our service. We sincerely apologize for any inconvenience you experienced. Thank you for your review, and we hope to welcome you back soon. Thanks again!

    Responded September 25, 2024
    Greystone 99 Suites
  4. 8.8
    Excellent
    Stephanie from Malaysia
    Solo traveler
    Stayed 1 night in February 2025

    “Good hotel but operator can improve on customer service”

    Context: I’m not referring to the Pines hotel, but Greystone as an operator of the rooms at the hotel. Greystone seems to be an Airbnb operator that have rooms and locations all over Malaysia. Here’s my personal experience booking with Greystone: Check-in was smooth. But I saw at least 3 couples that couldn’t check-in and were mentioning they couldn’t get hold of the management to resolve it. Room: Had a Wi-Fi issue with the first room and spent two hours trying to troubleshoot it. Eventually they gave us another room and it was all okay. Room was spacious and clean. Everything was as advertised except for the Wi-Fi hiccup. However my experience dealing with their customer support can be improved. They only want to communicate over WhatsApp chat. And each time the chat starts with an auto generated reply, forcing you to answer questions to a robot. Which is frustrating when you need someone to attend to your issues. It will take awhile before a human responds to you.

    Reviewed February 13, 2025

    Dear valued guest , Thank you for your support and rating . We apologize for the inconveniences during the stay . For the feedback , we shall look into the related matter and make improvement to have our guests a better experience stay in future . Welcoming to revisit to us , we are excited to see you soon again . We appreciate for your valued time and review . Apologize for any inconveniences caused .

    Responded March 11, 2025
    Greystone 99 Suites
  5. 9.6
    Exceptional
    Yvonne from Malaysia
    Couple
    Stayed 1 night in September 2023

    “Good stay experienced, will consider for next trip in Melaka.”

    Pros: 1. Room is big and clean. 2. Reception was friendly and provide clear instruction. 3. Provided 2 bottles of water in room. 4. Provided shampoo and bath gel which very nice smell. 5. About 10 mins to Jonker Street if no traffic jam by car. 6. Customer service thru WhatsApp gave clear instruction. Cons: 1. Not providing free parking for Greystone 99 Suites guest as it is not under management of The Pines Hotel even the room is inside The Pines Hotel and can use facilities of The Pines Hotel. 2. Need to park at opposite building which same building with reception counter, and the parking payment machine always got problem as can't read the ticket and can't make payment. 3. Don't have smarttv in room, only local channel can be watched. 4. Refrigerator in room does not function well with cool. 5. Toilet is a bit narrow when open the door.

    Reviewed September 22, 2023
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