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Very good
From 168 reviewsSee what guests said
7.6
/
10
Recommended by 88% of guests

Real reviews from real guests

Agoda Reviews (168)
7.6
/
10
Very good
Cleanliness7.8
Facilities7.3
Location7.8
Room comfort and quality7.6
Service7.3
Value for money7.8
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All guests (168)
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Showing 107 verified guest comments
8.4
Excellent
Ruth from Malaysia
Group
Executive Suite
Stayed 3 nights in September 2018
Need to maintain service quality”
Compared to my previous stay, the service and cleanliness quality have dropped. There was no phone list on the phone, even after I complained still no replacement. The dirty laundry baskets were placed in front of my room. When I asked why still there after complain, the reply was full house, not able to keep up with cleaning. Management need to review staff capacity when inn is fully occupied. Overall, the rooms were still comfortable, no cigarette smoke smell and the food from the Italian restaurant next door was superb. No extra charges for room deliveries!!!
Reviewed September 18, 2018
10.0
Exceptional
Ana from Malaysia
Solo traveler
Deluxe King
Stayed 1 night in September 2014
Warm comfty place, value for money”
Location, the food and good wifi
Comfortable, it has all that I need for the hotel. The standard is at par with higher star hotel. Love the Fantasia De Maria dessert at the restaurant. Anyone who stays here, should definitely get a bite.
Reviewed October 06, 2014
8.3
Excellent
Qiu from Malaysia
Couple
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in June 2014
Comfortable and clean hotel”
Clean, comfortable and new hotel
I booked 2 deluxe double room. The room has one single bed and one queen double bed. The room is clean and comfortable. Hairdryer is available. The hotel is quite new. And the washroom is clean. It is worth for this price. The location is not located at the city area. The air-condition is not cold enough. It's 16C but still in normal temperature. I hope that the management can service the air-condition. I think I will come back again.
Reviewed June 23, 2014
9.0
Exceptional
Hamidon from Malaysia
Family with young children
Executive Suite
Stayed 1 night in April 2014
Nice hotel”
Helful staff, nice room & quiet area.
My kids enjoyed stay at H-5 Inn. Hoping the management have a vision to upgrade H-5 Inn as "Hotel" in future with swimming Pool & 5 star facilities. Front desk staff helpful ( a guy cant remember his name). AT first I got problem with the air con in room 204, with his brilliant decision his change my room with good air con condition. Thumb up
Reviewed April 07, 2014
8.0
Excellent
KIN from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in April 2013
clean and nice design ”
convenient, comfortable and modern
it is a nice hotel to stay.the price for the room night is reasonable, beside that. it is veRy convenient which easy to get a restaurant. the design for the room is quite modern. the staff in the hotel are friendly and helpful.
Reviewed April 23, 2013
8.7
Excellent
Marsidah from Malaysia
Business traveler
Deluxe King
Stayed 1 night in August 2012
Nice hotel with great location”
value for money
Not to expect too high from this budget hotel however it is really value for money if you are looking for some basic accommodation especially like a business traveller. A bonus point would be its great location to my business place. As I was spent most of my time outside and when I return back on the evening all that matter is to have a very good rest on a comfortable and clean bed.
Reviewed August 13, 2012
8.4
Excellent
Zaini from Malaysia
Solo traveler
Executive Suite
Stayed 1 night in August 2018
good”
very good
Reviewed August 20, 2018
9.6
Exceptional
Kunsu from Malaysia
Group
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in July 2018
Exceptional”
Poor water pressure. Other than this, everything is good. Room is clean and really comfortable.
Reviewed July 23, 2018
10.0
Exceptional
Erik from Malaysia
Solo traveler
Executive Suite
Stayed 1 night in July 2018
alliswell”
alliswell
Reviewed July 11, 2018
9.6
Exceptional
ANTHONY from Malaysia
Business traveler
Deluxe King
Stayed 1 night in May 2018
Good hotel”
Provided many facilities inside the room. Only the WiFi speed was not fast.
Reviewed May 27, 2018
7.2
Very good
joseph from Malaysia
Business traveler
Executive Suite
Stayed 1 night in September 2016
Room Rate”
May i know actually how much the room rate? As from agoda was RM 124.30 but from the Tax Invoice issued from H-5 Inn was only RM 93.30. But my credit card had charge RM 124.30 instead of RM 93.30 May i know why ???
Reviewed September 21, 2016
7.6
Very good
ANTHONY from Malaysia
Family with young children
Executive Suite
Stayed 1 night in September 2016
Valued fro money”
Spacious room with 1 queen and 1 single bed. Perfect for family travellers. Equipped with basic amenities such as mini fridge, safety box and electric kettle. Average Wi-Fi speed. No breakfast but hotel got its own restaurant and there's a coffee shop just besides hotel. many eateries nearby within walking distance. Bit far away from city centre, u will need transport to travel.
Reviewed September 18, 2016
4.0
Roopak from Malaysia
Solo traveler
Deluxe Double - 1 Double and 1 Single
Stayed 2 nights in August 2014
Fair hotel, good location”
Location, nice restaurant below, fairly clean
Room size was fair, bathroom was small but acceptable, lots of damaged fittings, hair dryer was broken and therefore room was changed, refrigerator is available on request but is a hassle as they have to keep lugging it around each time our room was changed. the restaurant below has nice food and the location is pretty decent.
Reviewed August 14, 2014
5.7
Sze from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in March 2014
Business trip”
Value for money
Generally the hotel was ok. Room was clean and the size was ok. Just I wish to highlight to the management that the housekeeping staff woke me up at 7am by the noise coming from the corridor. I heard loud movie/music from the corridor. Apparently the staff was sitting at the corridor and playing with their phone. It's really annoying considering I had a late night and wanted to sleep at least til 9am before heading to the airport.
Reviewed March 31, 2014
10.0
Exceptional
Yung from Malaysia
Family with young children
Stayed 1 night in May 2016
Very clean and big room”
Very clean and big room
Reviewed May 31, 2016
8.0
Excellent
Megan from Philippines
Business traveler
Deluxe King
Stayed 1 night in October 2014
Second time to stay here”
price, sizeof the room and fast internet
It was a really a good experience as compared to the first time. I will definitely stay here again.
Reviewed December 27, 2014
10.0
Exceptional
LOW from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in October 2014
Good!”
Service
Reviewed October 12, 2014
8.0
Excellent
Leong from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in August 2014
Good and comfort”
Clean, comfort and value for money
Very good and comfort
Reviewed September 14, 2014
8.0
Excellent
Suhaizah from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 3 nights in May 2014
Comfortable”
Cozy, clean and good service
Everything went well
Reviewed May 28, 2014
8.0
Excellent
erwan from Malaysia
Solo traveler
Deluxe King
Stayed 1 night in March 2014
good sleep at night”
new and very clean
normal budget hotel but very clean. near to restaurant.
Reviewed April 01, 2014
8.3
Excellent
SHARIDA from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 4 nights in December 2013
Comfortable”
Room
The room was perfect. I have no problem with the food. It suit my taste. Love every single moment staying there.
Reviewed December 24, 2013
8.0
Excellent
SHARIDA from Malaysia
Business traveler
Executive Suite
Stayed 1 night in December 2013
Good”
Location
Everything is good. Don't mind if I have to stay here again.
Reviewed December 16, 2013
8.0
Excellent
Toh from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in November 2013
Nice comfortable experience but internet very slow”
Comfortable bed, good selections of TV channels,
Good experience with a nice spa next door for relaxing with professional massage.
Reviewed November 30, 2013
8.7
Excellent
Wong from Malaysia
Business traveler
Deluxe King
Stayed 5 nights in October 2013
comfortable and clean room”
easy access to food with nice pizza in the cafeteria, short distance to shopping mall, reasonably centrally located
Reviewed October 16, 2013
9.0
Exceptional
SHARIDA from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in April 2013
Satisfying”
Big Room, Comfortable Bed, Hassle free
Big Room, Comfortable Bed, Hassle free.. Will definitely come back.
Reviewed April 08, 2013
9.0
Exceptional
Hazzeir from Malaysia
Group
Deluxe King
Stayed 1 night in February 2013
modern clean hotel”
affordable rate,modern design
the hotel is affordable. location is great (near to mall and commercial area). modern room design. clean.
Reviewed March 10, 2013
8.7
Excellent
Hazzeir from Malaysia
Group
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in February 2013
modern clean hotel”
affordable rate,modern design
great location. modern design. clean. affordable price. highly recommended for a quick stay in bintulu.
Reviewed March 10, 2013
8.0
Excellent
Marsidah from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 5 nights in October 2012
nice hotel”
good location
Offers good service, clean room and friendly staffs. Location is good
Reviewed February 19, 2013
8.0
Excellent
Marsidah from Malaysia
Business traveler
Deluxe King
Stayed 1 night in December 2012
Nice hotel”
Good Location
Offers good service, clean room and friendly staffs. Location is good
Reviewed February 18, 2013
8.0
Excellent
Marsidah from Malaysia
Business traveler
Deluxe King
Stayed 1 night in January 2013
Lovely hotel”
good location with good service
good service and clean room. bonus point will be its good location
Reviewed January 28, 2013
9.0
Exceptional
Marsidah from Malaysia
Business traveler
Deluxe King
Stayed 1 night in September 2012
Good location and clean room”
cleanliness and friendly staff
On business trip (visiting an outlet) which is near to this hotel. which gives this hotel a very good location for me with extra credit on their room cleanliness and hospitable staff.
Reviewed September 19, 2012
8.0
Excellent
laura from Malaysia
Family with young children
Executive Suite
Stayed 3 nights in August 2012
nice n modern hotel”
modern decoration,nice bed,modern toilet with cold n hot water and several ctv channel options.
great value of money. There is a cafe n massage centre by the side of the hotel.great parking area but need to call a taxi.
Reviewed August 26, 2012
7.7
Very good
Cheryl from Malaysia
Business traveler
Deluxe King
Stayed 1 night in April 2014
The doors were too dark ”
Clean, spacious room
The wifi was very weak and slow, and the air condition wasn't that cold even if I had turned it to 16 degrees. Massage place sounds dodgy but overall it was a good experience. At least it had a lift for a shoplot standard hotel and easy access to eateries provided if you have transport.
Reviewed April 25, 2014
6.8
Good
kamaruzaman from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 3 nights in August 2017
business and leisure”
clean and quite place to stay
Reviewed August 22, 2017
7.6
Very good
AMY from Malaysia
Family with teens
Stayed 2 nights in June 2016
Quiet environment ”
Quiet environment, near shopping mall but not walking distance, clean room but staff's attitude not v friendly
Reviewed September 14, 2016
7.6
Very good
CHEE from Malaysia
Business traveler
Deluxe King
Stayed 1 night in May 2016
Good Location”
Clean and good location.
Reviewed May 23, 2016
6.0
ALI from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in February 2016
Good Motel”
Spacious bathroom with good water pressure. Big room and comfortable. Even have reflexology ground floor to relax and unwind
Reviewed February 25, 2016
7.6
Very good
CHEE from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in February 2016
Good”
Like the environment
Reviewed February 24, 2016
6.7
Good
Eng from Malaysia
Business traveler
Executive Suite
Stayed 3 nights in December 2014
Good Location”
Location, Convenience, Service
Overall good. Good location, easy to find food other than the western restaurant, we can easily get to the local restaurant in walikng distance.
Reviewed March 16, 2015
5.3
Weay from Malaysia
Business traveler
Deluxe King
Stayed 1 night in September 2014
Running down”
near to town
Reviewed January 29, 2015
7.7
Very good
Abdul from Malaysia
Business traveler
Executive Suite
Stayed 2 nights in January 2015
good location and food”
location, cheap and food
another good stay. the food at the restaurant is great, the reflexology is good and the location and room rate is just nice. definitely a place worth considering in bintulu.
Reviewed January 25, 2015
7.7
Very good
Eng from Malaysia
Business traveler
Deluxe King
Stayed 3 nights in December 2014
Convenience.”
Value for Money, Convenience, Food
Good, Convenience, the resturant serve good food. Room was clean.
Reviewed January 05, 2015
6.7
Good
Nurul from Malaysia
Couple
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in November 2014
One of good hotel”
location price room
Everything ok. Standard room with window.
Reviewed December 30, 2014
7.7
Very good
Megan from Philippines
Business traveler
Executive Suite
Stayed 1 night in September 2014
Aircon leak”
Price, location and size of the room
Generally i liked the hotel except for the aircondition leaking that sometimes woke me up because it was like a faucet.
Reviewed December 27, 2014
7.7
Very good
Nazerah from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in December 2014
Nice place to stay”
Room, location, price
It's good
Reviewed December 26, 2014
7.3
Very good
Michelle from Malaysia
Family with teens
Deluxe King
Stayed 1 night in December 2014
good stay with good value”
comfort, quiet and clean
Reviewed December 15, 2014
7.7
Very good
Abdul from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in November 2014
cheap”
cheap, next to restaurant and reflexology
cheap and connected to a good restaurant. next to it also a good genuine reflexology center to ease sore foot and muscles.
Reviewed November 17, 2014
5.3
Carol from Malaysia
Business traveler
Executive Suite
Stayed 2 nights in April 2014
Fair price”
near to the food stall, fair price
Reviewed October 21, 2014
5.0
TOH from Malaysia
Business traveler
Executive Suite
Stayed 2 nights in July 2014
Clean room and comfy bed”
Clean and big room
The room was big and clean the food was nice.
Reviewed September 18, 2014
5.7
TOH from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in August 2014
Big room food was nice”
Big room, Nice food, freindly staff
The room was consider big and the food was nice.
Reviewed September 18, 2014
6.0
Weay from Malaysia
Business traveler
Deluxe King
Stayed 1 night in July 2014
Fair ”
the room is clean, friendly staff and near to town
Reviewed September 14, 2014
6.0
Jenny from Malaysia
Family with teens
Deluxe Double - 1 Double and 1 Single
Stayed 3 nights in August 2014
friendly staff”
friendly staff
friendly staff, clean rooms,
Reviewed August 30, 2014
6.0
Jenny from Malaysia
Family with teens
Deluxe King
Stayed 3 nights in August 2014
Clean room”
clean room
clean room
Reviewed August 30, 2014
7.7
Very good
Jenny from Malaysia
Family with teens
Executive Suite
Stayed 3 nights in August 2014
friendly”
friendly staff
comfortable
Reviewed August 30, 2014
4.7
Kelvin from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in May 2014
Just a place to stay.”
Pizza, Quiet, Average
Okay
Reviewed May 27, 2014
7.0
Very good
DEEPAK from India
Business traveler
Deluxe King
Stayed 3 nights in April 2014
It was nice comfortable stay. Relaxing environment”
Centally located, Mall and food joints not far from hotel
The room were clean and simple. Had nice comfortable stay and overall was a good experiance
Reviewed May 24, 2014
5.3
TOH from Malaysia
Business traveler
Executive Suite
Stayed 2 nights in December 2013
Room was clean and room service was good”
clean room, comfortable bed and good room service
the hotel was clean and the bed was very comfy. Quite surrounding and room service was good and value to try.
Reviewed January 02, 2014
6.0
Ng from Malaysia
Business traveler
Deluxe King
Stayed 1 night in May 2013
Clean”
Clean, tidy. and friendliness
Reviewed May 28, 2013
7.7
Very good
Hung from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in April 2012
Small hote but cosy.”
The room looked new and lovely design.
The hotel is value for money. New design room with all the five star facilities. Really comfortable.
Reviewed May 06, 2012
10.0
Exceptional
Hooi from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 2 nights in April 2017
Exceptional”
Nice
Reviewed May 16, 2017
10.0
Exceptional
Adeline from Malaysia
Business traveler
Deluxe King
Stayed 1 night in April 2016
Worth for money”
Clean & quiet place to stay for business trip.
Reviewed November 28, 2016
8.0
Excellent
William from Malaysia
Couple
Deluxe King
Stayed 1 night in April 2016
very nice place to stay .. ”
good to stay, big room, and clean ..
Reviewed April 25, 2016
8.7
Excellent
Sia from Malaysia
Family with young children
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in January 2015
Good ”
Good
Good. I will stay here again
Reviewed January 21, 2015
8.0
Excellent
Sia from Malaysia
Family with young children
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in January 2015
Good ”
Good
Good. I will stay again.
Reviewed January 21, 2015
8.0
Excellent
Nagarajan from Malaysia
Business traveler
Deluxe King
Stayed 3 nights in September 2014
Nice, big room, and cheap too”
Nice cafe at lobby,
i like it and defnatly will stay again.
Reviewed September 21, 2014
8.7
Excellent
Siaw from Malaysia
Business traveler
Deluxe Double - 1 Double and 1 Single
Stayed 1 night in July 2014
Nice. ”
Clean, quiet, good.
overall ok. Staff can be much more friendly.
Reviewed July 20, 2014
8.3
Excellent
Phyllisya from Malaysia
Solo traveler
Deluxe King
Stayed 2 nights in March 2014
big & clean room”
big rooms, clean, close to restaurants
Great. Big room & very clean. Nicely priced. Complimentary wi-fi in every room. Next to a massage center.
Reviewed March 27, 2014
9.0
Exceptional
Phyllisya from Malaysia
Solo traveler
Deluxe King
Stayed 3 nights in October 2013
berpatutan”
selesa, lokasi, luas
Reviewed October 24, 2013
8.3
Excellent
Seng from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in May 2013
Cozy and ideal for short stay”
Location , clean room and nice food
Reviewed June 02, 2013
8.0
Excellent
SHU from Malaysia
Business traveler
Deluxe King
Stayed 2 nights in May 2013
Clean, cheap hotel in Bintulu town”
great location, comfortable room, value for money
Reviewed May 21, 2013