My preferred hotel for this area.”

My second stay here as I was on a course. I was in the checking in queue when a member of staff offered me a drink whilst I wait - I opted for a glass of sparkling wine. My room was lovely and big with a coffee machine - the coffee was delicious. I met a friend in the evening on the roof terrace which was lovely and a very relaxed atmosphere. I really enjoyed staying here, everything I could want was here. I'll be staying here again in September, so I hope I enjoy it just as much.

modern hotel in a good location”

Bright, modern hotel with comfortable well equipped rooms, and very pleasant staff who have clearly been trained to provide a high level of customer satisfaction. Great restaurant with first class food and drink options, both at breakfast and dinner. The choice of food at the breakfast buffet is something to behold! Good location, 5 - 10 minutes walk from Waterloo station and the South Bank.

Very Good!”

Spent our final 5 nights here after our Euro trip and it was wonderful. Staffs were friendly, room is spacious, clean and very comfortable too. Short walking distance to all public transportation's such as the subway, buses etc.

Lots of little issues with this hotel. Definitely to expensive.”

Had booked a king room without a bath and got a normal room with a massive bath to try to step into if you wanted a shower. Seen I have back issues it was a job and a half to get in and out. There were lots of little maintenance issues as well. All in all a very expensive room.

Great!”

Second time at H10 London.Great option!

Weekend break”

Lovely hotel. Was greeted with a selection of drinks on arrival by very friendly staff. Very nice and modern room which was extremely clean and comfortable beds. Super breakfast well worth having. Staff in all areas of hotel were so friendly and helpful. Loved the bar outside with excellent views. Will definitely be booking to stay again

Efficient Staff, good rooms for fairly central location”

Well-equipped rooms and decent decor, coupled with a very convenient location near Waterloo/busses made for a good stay overall. Front desk staff very efficient and pleasant to deal with. Could use an extra wall outlet by the bed (both sides would have helped) for phone charging, etc. Bed was a little soft/worn, but otherwise comfortable. Take care when exiting the shower - slippery.

Surprised to find this!”

Staying this side of Waterloo station used to be restricted - was very pleased to have found this, great staff and for my needs the perfect location and extremely comfortable hotel - view from the Sky Bar was cool as well!

My first trip ”

It was my first time ever in London and I really wanted to ensure everything is right. I'm from Japan, and in Japan, it's all abt cleanliness. When I entered the room, beds are nicely made. The toilets are perfect (so clean and very new) .. I couldn't hear other guests so the night was quality sleep. The wifi was excellent I had a great night using my phone for business email. Will come again for sure!

New hotel with a nice location in the South Bank”

The room is quite spacious compared to other hotels in London in the same price range. The room is nice and clear with climate control. The lobby area is also quite nice and spacious with a bar. There are also bus stops right at the hotel. London Eye, Aquarium and some other attractions along the south bank can easily be reached on foot.

Functional clean hotel. Small rooms. Good location”

There was a queue to check in. Eventually got a key. Took three elevator visits to the room to get the electronic key to work. They showed me the wrong room. I booked double they gave me twin. Gave me a new key to the top floor with a double. That key did not work either and had to go to reception again. Eventually got in and like all hotels the room is way smaller that the pics and the view was not the same as the web pics. Then room service guy knocked on the door to stock the mini bar that was already stocked. Then five people arrived from maintenance that did not need to be done and they left. But after all that bad service planning and bad luck, overall I have to say I was happy for the price and given the proximity to Waterloo I would definitely stay again for a short trip. Just hope for better luck in the check in process.

Small room, locatio not bad”

Small room, 10-15 mins walk from the Waterloo station, not too close, but it is ok. Nice walk to Big Ben around 10- 15 mins walk. No drinking water provdied in room, but there's supermarket around the hotel so that is fine.

Marathon weekend trip!”

We booked this months in advance due to running the VLM at the weekend. Although the location was good, pretty close to tube stations and not too far from the finish line (a few stops away) this hotel failed to excite and we wouldn’t use again. Our specific room requests didn’t get acknowledged-hotel confirmed they don’t receive these from external booking sites like Agoda which isn’t ideal! (Not hotels fault, granted). Room was Ok, fairly dusty but spacious but given twin room which wasn’t what we expected. Staff generally helpful but could have been better with certain requests-a bit so so. Only had breakfast at the hotel, this was Ok but very basic-would only have this if included in price! Offering alternative milks would be a good start. The area is quiet but bland, walkable to tube/local shops/food places. Wouldn’t return, especially as we paid over £200 for the one night!

Excellent”

Very welcoming arrival with an offer of a glass of cava. Room was clean and modern. Pillows where slightly too hard for my liking but that's personal choice I suppose. Breakfast was fab and lots of choice in a self service buffet style. Fantastic views in the sky lounge bar and was not spoilt by the rain. The only down side I would say is the fact it is near the ambulance station so woken several times by sirens but again that's London life........overall a very pleasant stay

Exceptional”

We had a five night stay and thoroughly enjoyed it. The whole hotel was very modern and the rooms very clean and comfortable. There was minimal external noise at night, so sleeping wasn't a problem. It had everything we needed - ironing board/iron, mini fridge, air conditioning, etc and was within walking distance to multiple tube stops, train stations and bus routes to get us around London and beyond. The staff were very friendly and helpful with any issues we had. Highly recommended hotel and we'd consider staying there again if we're in London.

Good conditions , breakfast and all ”

We stay in H10 for 6d5n in London , Good location to bus station , good breakfast and facilities , overall is good ! Value for money , very satisfied!

Good”

I’ve stayed at this hotel many times, and I’m a Club H10 member. I felt the up keeping of the rooms has gotten poor, and the staff is not as warm and friendly. I had to change rooms, the first room’s power outlets weren’t working and the shower door didn’t close so water spilled all over the bathroom floor. I changed rooms, the next room has the same issue with the shower, and the amenities were not replenished right away. This was one of my favorite hotels, I’m disappointed

abhorrent customer service H10”

The staff at H10 are arguably the worst trained (if they are) staff Ive experienced in many years of travelling for business or leisure. Phone calls to reception ring out. TV blew and had to get maintenance to fix (tried that twice). Room service would have to be pen ultimate let down - untrained... no idea whats on menu. Fail to deliver cutlery as needed. Still got it wrong again. One cant east soup without a spoon. One struggles to eat soup with a then supplied tea spoon. Then they refused to take soup back as cold by the time I got that right. Generally a nice looking hotel and rooms. pretty shoddy service. Stay away from room 216 as leaking toilet.

Great location, clean hotel”

I stayed here for five days and overall a very pleasant stay. The location is good, close to everything.

A good 4 star hotel”

Friendly staff, handy for Waterloo Station, comfortable rooms. I've stayed before and will stay again.