Hacienda Del Caribe Hotel

Calle 2 Norte Entre 5ta y 10ma Avenida, Playa del Carmen, Playa Del Carmen, Mexico, 77710
Hacienda Del Caribe Hotel
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 Hacienda Del Caribe Hotel
Interior view Hacienda Del Caribe Hotel
Interior view Hacienda Del Caribe Hotel
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8.3
Excellent
/10
(519 reviews)See what guests said
See map
9.3
Exceptional
Location rating score
Exceptional location
  • Quinta Avenida100 m
  • 3D Museum of Wonders110 m
  • Nuestra Senora del Carmen Catholic Church600 m
  • Parque Los Fundadores630 m
  • Playa Punta Esmeralda3.31 km
  • Xplor Park6.63 km
  • Rio Secreto7.62 km
  • Cenote Chikin Ha24.16 km
  • La Playa Xpuha26.06 km
  • Riviera Maya45.33 km
  • Highlights and ratings

    3-star Hotel
    Free Wi-Fi
    "Lovely little hacienda, made great use of the pool, super close to everything yet very quiet"
    Christine - April 3, 2017
    Excellent facilities on premise
    8.6 facilities on premise
    Excellent service
    8.5 rating for service
    Excellent cleanliness
    8.3 rating for cleanliness
    Very good comfort
    7.9 room quality and comfort
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Balcony/terrace

    Value for money8.8
    Location rating9.3
    Nearest airportCozumel International Airport (CZM)
    Distance to airport19.7 km

    Rooms available at Hacienda Del Caribe Hotel

    7.9
    Very good
    Room comfort & quality
    Standard Double Bed
    Standard Double Bed
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    Enter dates to see prices
    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 queen beds
    Enter dates to see prices
    King Room
    King Room
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Queen Room with Two Queen Beds
    Queen Room with Two Queen Beds
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 queen beds
    Enter dates to see prices
    Single Standard
    Single Standard
    ...
      Enter dates to see prices
      Room Assigned on Arrival
      Room Assigned on Arrival
      ...
      • Shower
      Enter dates to see prices
      JUNIOR SUITE STANDARD - ROOM ONLY
      JUNIOR SUITE STANDARD - ROOM ONLY
      ...
        Enter dates to see prices
        DOUBLE SUPERIOR - ROOM ONLY
        DOUBLE SUPERIOR - ROOM ONLY
        ...
          Enter dates to see prices
          Double Deluxe Two Double Beds
          Double Deluxe Two Double Beds
          ...
            Enter dates to see prices
            Superior Queen Bed
            Superior Queen Bed
            ...
              Enter dates to see prices
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              More about Hacienda Del Caribe Hotel

              More about Hacienda Del Caribe Hotel

              10.0
              Exceptional

              "The hotel's design is great, a Mexican style one."

              A. A.

              |

              August 28, 2017

              Description

              Show less

              Most talked about facilities

              Swimming Pool
              4 mentions
              Internet
              2 mentions
              Housekeeping
              2 mentions
              Beach
              1 mention

              What they offer

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Food and dining

              Restaurants on site

              Mr Dog (Kids pay breakfast in case you want to include)
              Cuisine:American, International, Mexican
              Menu:Buffet

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Property's guest policies

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              Some helpful facts

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              Announcements

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              Reviews of Hacienda Del Caribe Hotel from real guests

              Overall rating
              8.3
              Excellent
              From 519 reviews
              Provided by verified guests of
              Agoda Reviews (23)Booking.com Reviews (496)
              Rating via Agoda8.3
              /
              10
              Excellent
              Cleanliness8.3
              Facilities8.6
              Location9.3
              Room comfort and quality7.9
              Service8.5
              Value for money8.8
              High score for Playa Del Carmen
              Rating
              9+ Exceptional (6)
              8-9 Excellent (7)
              7-8 Very Good (4)
              6-7 Good (2)
              <6 Below Expectation (1)
              Time of the year
              Mar - May (5)
              Jun - Aug (8)
              Sep - Nov (1)
              Dec - Feb (6)
              All guests (23)
              All languages
              Showing 20 verified guest comments
              10.0
              Exceptional
              Andrea from Canada
              Solo traveler
              Stayed 1 night in July 2019

              Not as noisy as everyone says!”

              Maybe it was because it was low season but I thought this place was great. Super quiet at night and I had a great sleep, it's right on the 5th and literally 2 min from the ADO bus stop and ferry terminal for Cozumel. Lots of great places to eat and do yoga nearby. Did a whale shark excursion with PHOCEA nearby. Other people mentioned live music at night but I didn't hear any at the hotel the night I stayed. The shower had good pressure and was clean and spacious. Lots of space within the room. I'd stay here again if I come back to Playa

              Reviewed July 18, 2019
              10.0
              Exceptional
              A. from New Zealand
              Solo traveler
              King Room
              Stayed 2 nights in August 2017

              The best stay in Mexico”

              This hotel provides huge rooms for the travellers. The hotel's design is great, a Mexican style one. In the middle of the hotel there is a small swimming pool where kids can enjoy swimming. This hotel is only a 2-3min walk to the beach and 1 min from the main shopping street. Staying here was the best choice for me during my stay in Mexico.

              Reviewed August 28, 2017
              10.0
              Exceptional
              Christine from Australia
              Couple
              King Room
              Stayed 2 nights in April 2017

              Great pool”

              It was extremely hot when we arrived and the pool was a very welcome sight. The location is great, 2 minute walk to 5th avenue but quiet at night.

              Reviewed April 11, 2017
              10.0
              Exceptional
              Christine from Australia
              Couple
              King Room
              Stayed 1 night in April 2017

              Beautiful”

              Lovely little hacienda, made great use of the pool, super close to everything yet very quiet

              Reviewed April 03, 2017
              8.7
              Excellent
              Tanya from Canada
              Couple
              King Room
              Stayed 1 night in December 2014

              Playa del Carmen Charmer”

              location, value, staff

              We had a lovely 1 night stay at the Hacienda del Caribe. Our room was very spacious and clean with lots of Mexican charm! It was a great value, too, and the location is away from the party area so you can sleep at night in peace and quiet, but you can walk there in 5 minutes. The only negative is that the wifi didn't work from our 3rd floor room.

              Reviewed December 18, 2014
              8.0
              Excellent
              Dennis from United States
              Couple
              Stayed 2 nights in February 2012

              NIce hotel, Very Convenient”

              Very clean room, air condition worked fine

              We stayed for two nights. Room was perfect, location was good and employees were willing to help when necessary.

              Reviewed February 19, 2012
              4.3
              George from United States
              Solo traveler
              Stayed 6 nights in December 2011

              good location, but zero amenities”

              good location, near bus stop, ferry port, and main shopping strip

              The room itself is very quaint and traditional, without any redeeming features. The bed was not comfortable. I was constantly awoken by Mariachi bands playing directly outside the hotel. A security guard substituted a concierge in the evenings and night, and spoke no English. They advertise wireless connectivity, but I was never able to get online - the WiFi signal is horrible. They have no computer room, so this made connecting with other people impossible.

              Reviewed January 08, 2012
              8.7
              Excellent
              Jarkko from Finland
              Business traveler
              Stayed 1 night in August 2011

              nice hotel in the very center of playadelcarmen”

              Excellent value

              colorfully decorated rooms, just 200m to ocean, nice patio with pool.

              Reviewed November 24, 2011
              8.7
              Excellent
              Jarkko from Finland
              Solo traveler
              Stayed 1 night in August 2011

              Nice hotel, good quiet location”

              Colorful interior, quiet location very close to everything

              nice inexpensive hotel between 5th and 10th avenue but quiet sideroad.

              Reviewed September 05, 2011
              9.0
              Exceptional
              Matthew from Australia
              Couple
              Stayed 1 night in June 2011

              Great location ”

              staff at front desk were really helpful and went out of their way!

              There was a mix up with our booking, but staff were very accomodating and made arrangements for us, upgraded the room for us, nice rooms but they were a bit musty, this went away after about 10 minutes of the aircon being on. Great location, close to 5th Ave and the Playa.

              Reviewed July 14, 2011
              8.3
              Excellent
              Antonio from Italy
              Couple
              Stayed 4 nights in March 2011

              Perfect Location”

              2 min walk by the playa del Carmen beutiful sandy beach, and from the pedestrain areas

              The staff it's very friendly, the rooms are very clean. Hotel itself it's so pretty, Mexican forniture, i think all the room have 2 king side bed. Internet it's free in the lobby, doesn't really work in the room.

              Reviewed March 14, 2011
              9.3
              Exceptional
              Antonio from Italy
              Couple
              Stayed 3 nights in March 2011

              Hacienda del caribe”

              Central and by the beach

              The Hotel is really central , close to playa del carme beach, clean and beautiful mexican styled furniture

              Reviewed March 12, 2011
              10.0
              Exceptional
              Djenana from New Zealand
              Group
              Stayed 1 night in December 2010

              Great Location, Great Hotel”

              Location, Staff

              Highly recommended boutique hotel in perfect location, just a few steps away from the Fifth Avenue. Shops, Cafes, Restaurants and the beach are all just a short walk from here. We stayed in a room on the ground floor, with 2 queen beds, a tv, bathroom and ceiling fan. Room was clean, staff were friendly and helpfull. Most of them spoke english. We were a young group of 3 there to celebrate New Years, but hotel had many young families staying there also. Even though the place was so close to all the attractions and clubs, it was still far enough to be peacefull and quiet at night. Definitely recommend this hotel

              Reviewed February 27, 2011
              7.0
              Very good
              Jan from Czech Republic
              Couple
              Stayed 1 night in November 2010

              Clean hotel close to the beach and shopping street”

              Location, English speaking staff
              wifi was not available at the room, no breakfast in the hotel

              finally we stayed 4 nights in this hotel. we like the closeness to the bus terminal and to the main shopping street (one block) and to the beach (2 blocks). the hotel seems to be clean with english speaking staff. the location is quite, which could be changed due to the construction in the neighbourhood going on. unfortunately, wifi was not working in our room and there was no meal available in the hotel. they even have beach club zenzi where you can get a sunbet and a subumbrella for free, however you have to order drinks and meal (please we aware that try to miscalculated our bill probably on purpose!!!)in the hotel you are provided with beach towels. we would go there again.

              Reviewed December 13, 2010
              8.7
              Excellent
              Michael from France
              Group
              Stayed 2 nights in August 2013

              Une station balnéaire plutot agréable !”

              Petite piscine / Bien situé dans la station / A 2 pas de la mer

              Première surprise : la piscine est toute petite, mais l'hotel se situe vraiment à 2 pas de la mer donc ce n'est pas très grave. Les chambres sont décorées de manière originale en revanche la salle de bain n'est pas très grande. Comme dans beaucoup d'hôtels au Mexique, si vous êtes 3 vous devrez partager 2 grands lits. Enfin le personnel a gentiment accepté (après avoir insisté tout de même) pour nous laisser faire le check-out à 13H au lieu de 12H (pour profiter un peu de la plage et la douche en partant).

              Reviewed August 20, 2013
              6.7
              Good
              regis from France
              Couple
              Stayed 3 nights in March 2012

              Hôtel central mais bruyant”

              bien pour faire du shopping

              cet hôtel est central pour faire du shopping, dès la sortie de l'hôtel vous pouvez acheter des souvenirs. bien que la décoration soit jolie, nous avons hérité d'une chambre sombre. le personnel vous accueille avec un sourire commercial mais ne nous a pas donné la possibilité de choisir la chambre. vous devez aimer la musique techno qui démarre l'après midi jusqu'à 22h dans l'hôtel et qui ne s'arrête pas à la porte de la chambre. nos remarques n'y font rien. c'est sans doute appréciable quand on vient pour faire la fête et profiter de l'avenue de la consommation (la quinta).

              Reviewed March 19, 2012
              7.7
              Very good
              Maria from Switzerland
              Couple
              Stayed 4 nights in June 2011

              Zentralgelegenes Hotel”

              Freundliches Personal und gute Lage

              Das Hotel ist ansprechend und die Zimmer gross. Gratis Wifi! Toll! Freundliches Personal, dass uns auch mit dem Parkplatz geholfen hat.

              Reviewed July 17, 2011
              8.0
              Excellent
              Jasper from Netherlands
              Group
              Stayed 1 night in June 2011

              Mooi Hotel”

              Ligging, internet

              Een mooi hotel. De badkamer ziet er heel mooi uit. De kamers zijn groot en comfortabel. De bedden liggen erg lekker. Op de kanmers is airco en ze komen uit op een patio met een klein zwembad. Het hotel ligt op een paar minuten lopen van het strand en de belangrijkste winkel/ uitgaansstraten.

              Reviewed July 08, 2011
              7.7
              Very good
              Aylin from Sweden
              Couple
              Stayed 1 night in December 2012

              Bra läge”

              Rent

              Nära till det mesta.bussterminal och restauranger.

              Reviewed January 08, 2013
              8.3
              Excellent
              Edina from Hungary
              Couple
              Stayed 1 night in January 2012

              Hangulatos szállás, jó helyen”

              Elhelyezkedés, berendezés,

              Hangulatos szobák, a szállás közel van a tengerparthoz, és a sétálóutcához, nameg a buszmegállóhoz.

              Reviewed February 09, 2012

              Reviews of Hacienda Del Caribe Hotel from real guests

              Overall rating
              8.3
              Excellent
              From 519 reviews
              Provided by verified guests of
              Agoda Reviews (23)Booking.com Reviews (496)
              Rating via Agoda8.3
              /
              10
              Excellent
              Cleanliness8.3
              Facilities8.6
              Location9.3
              Room comfort and quality7.9
              Service8.5
              Value for money8.8
              High score for Playa Del Carmen
              Rating
              9+ Exceptional (6)
              8-9 Excellent (7)
              7-8 Very Good (4)
              6-7 Good (2)
              <6 Below Expectation (1)
              Time of the year
              Mar - May (5)
              Jun - Aug (8)
              Sep - Nov (1)
              Dec - Feb (6)
              All guests (23)
              All languages
              Showing 20 verified guest comments
              10.0
              Exceptional
              Andrea from Canada
              Solo traveler
              Stayed 1 night in July 2019

              Not as noisy as everyone says!”

              Maybe it was because it was low season but I thought this place was great. Super quiet at night and I had a great sleep, it's right on the 5th and literally 2 min from the ADO bus stop and ferry terminal for Cozumel. Lots of great places to eat and do yoga nearby. Did a whale shark excursion with PHOCEA nearby. Other people mentioned live music at night but I didn't hear any at the hotel the night I stayed. The shower had good pressure and was clean and spacious. Lots of space within the room. I'd stay here again if I come back to Playa

              Reviewed July 18, 2019
              10.0
              Exceptional
              A. from New Zealand
              Solo traveler
              King Room
              Stayed 2 nights in August 2017

              The best stay in Mexico”

              This hotel provides huge rooms for the travellers. The hotel's design is great, a Mexican style one. In the middle of the hotel there is a small swimming pool where kids can enjoy swimming. This hotel is only a 2-3min walk to the beach and 1 min from the main shopping street. Staying here was the best choice for me during my stay in Mexico.

              Reviewed August 28, 2017
              10.0
              Exceptional
              Christine from Australia
              Couple
              King Room
              Stayed 2 nights in April 2017

              Great pool”

              It was extremely hot when we arrived and the pool was a very welcome sight. The location is great, 2 minute walk to 5th avenue but quiet at night.

              Reviewed April 11, 2017
              10.0
              Exceptional
              Christine from Australia
              Couple
              King Room
              Stayed 1 night in April 2017

              Beautiful”

              Lovely little hacienda, made great use of the pool, super close to everything yet very quiet

              Reviewed April 03, 2017
              8.7
              Excellent
              Tanya from Canada
              Couple
              King Room
              Stayed 1 night in December 2014

              Playa del Carmen Charmer”

              location, value, staff

              We had a lovely 1 night stay at the Hacienda del Caribe. Our room was very spacious and clean with lots of Mexican charm! It was a great value, too, and the location is away from the party area so you can sleep at night in peace and quiet, but you can walk there in 5 minutes. The only negative is that the wifi didn't work from our 3rd floor room.

              Reviewed December 18, 2014
              8.0
              Excellent
              Dennis from United States
              Couple
              Stayed 2 nights in February 2012

              NIce hotel, Very Convenient”

              Very clean room, air condition worked fine

              We stayed for two nights. Room was perfect, location was good and employees were willing to help when necessary.

              Reviewed February 19, 2012
              4.3
              George from United States
              Solo traveler
              Stayed 6 nights in December 2011

              good location, but zero amenities”

              good location, near bus stop, ferry port, and main shopping strip

              The room itself is very quaint and traditional, without any redeeming features. The bed was not comfortable. I was constantly awoken by Mariachi bands playing directly outside the hotel. A security guard substituted a concierge in the evenings and night, and spoke no English. They advertise wireless connectivity, but I was never able to get online - the WiFi signal is horrible. They have no computer room, so this made connecting with other people impossible.

              Reviewed January 08, 2012
              8.7
              Excellent
              Jarkko from Finland
              Business traveler
              Stayed 1 night in August 2011

              nice hotel in the very center of playadelcarmen”

              Excellent value

              colorfully decorated rooms, just 200m to ocean, nice patio with pool.

              Reviewed November 24, 2011
              8.7
              Excellent
              Jarkko from Finland
              Solo traveler
              Stayed 1 night in August 2011

              Nice hotel, good quiet location”

              Colorful interior, quiet location very close to everything

              nice inexpensive hotel between 5th and 10th avenue but quiet sideroad.

              Reviewed September 05, 2011
              9.0
              Exceptional
              Matthew from Australia
              Couple
              Stayed 1 night in June 2011

              Great location ”

              staff at front desk were really helpful and went out of their way!

              There was a mix up with our booking, but staff were very accomodating and made arrangements for us, upgraded the room for us, nice rooms but they were a bit musty, this went away after about 10 minutes of the aircon being on. Great location, close to 5th Ave and the Playa.

              Reviewed July 14, 2011
              8.3
              Excellent
              Antonio from Italy
              Couple
              Stayed 4 nights in March 2011

              Perfect Location”

              2 min walk by the playa del Carmen beutiful sandy beach, and from the pedestrain areas

              The staff it's very friendly, the rooms are very clean. Hotel itself it's so pretty, Mexican forniture, i think all the room have 2 king side bed. Internet it's free in the lobby, doesn't really work in the room.

              Reviewed March 14, 2011
              9.3
              Exceptional
              Antonio from Italy
              Couple
              Stayed 3 nights in March 2011

              Hacienda del caribe”

              Central and by the beach

              The Hotel is really central , close to playa del carme beach, clean and beautiful mexican styled furniture

              Reviewed March 12, 2011
              10.0
              Exceptional
              Djenana from New Zealand
              Group
              Stayed 1 night in December 2010

              Great Location, Great Hotel”

              Location, Staff

              Highly recommended boutique hotel in perfect location, just a few steps away from the Fifth Avenue. Shops, Cafes, Restaurants and the beach are all just a short walk from here. We stayed in a room on the ground floor, with 2 queen beds, a tv, bathroom and ceiling fan. Room was clean, staff were friendly and helpfull. Most of them spoke english. We were a young group of 3 there to celebrate New Years, but hotel had many young families staying there also. Even though the place was so close to all the attractions and clubs, it was still far enough to be peacefull and quiet at night. Definitely recommend this hotel

              Reviewed February 27, 2011
              7.0
              Very good
              Jan from Czech Republic
              Couple
              Stayed 1 night in November 2010

              Clean hotel close to the beach and shopping street”

              Location, English speaking staff
              wifi was not available at the room, no breakfast in the hotel

              finally we stayed 4 nights in this hotel. we like the closeness to the bus terminal and to the main shopping street (one block) and to the beach (2 blocks). the hotel seems to be clean with english speaking staff. the location is quite, which could be changed due to the construction in the neighbourhood going on. unfortunately, wifi was not working in our room and there was no meal available in the hotel. they even have beach club zenzi where you can get a sunbet and a subumbrella for free, however you have to order drinks and meal (please we aware that try to miscalculated our bill probably on purpose!!!)in the hotel you are provided with beach towels. we would go there again.

              Reviewed December 13, 2010
              8.7
              Excellent
              Michael from France
              Group
              Stayed 2 nights in August 2013

              Une station balnéaire plutot agréable !”

              Petite piscine / Bien situé dans la station / A 2 pas de la mer

              Première surprise : la piscine est toute petite, mais l'hotel se situe vraiment à 2 pas de la mer donc ce n'est pas très grave. Les chambres sont décorées de manière originale en revanche la salle de bain n'est pas très grande. Comme dans beaucoup d'hôtels au Mexique, si vous êtes 3 vous devrez partager 2 grands lits. Enfin le personnel a gentiment accepté (après avoir insisté tout de même) pour nous laisser faire le check-out à 13H au lieu de 12H (pour profiter un peu de la plage et la douche en partant).

              Reviewed August 20, 2013
              6.7
              Good
              regis from France
              Couple
              Stayed 3 nights in March 2012

              Hôtel central mais bruyant”

              bien pour faire du shopping

              cet hôtel est central pour faire du shopping, dès la sortie de l'hôtel vous pouvez acheter des souvenirs. bien que la décoration soit jolie, nous avons hérité d'une chambre sombre. le personnel vous accueille avec un sourire commercial mais ne nous a pas donné la possibilité de choisir la chambre. vous devez aimer la musique techno qui démarre l'après midi jusqu'à 22h dans l'hôtel et qui ne s'arrête pas à la porte de la chambre. nos remarques n'y font rien. c'est sans doute appréciable quand on vient pour faire la fête et profiter de l'avenue de la consommation (la quinta).

              Reviewed March 19, 2012
              7.7
              Very good
              Maria from Switzerland
              Couple
              Stayed 4 nights in June 2011

              Zentralgelegenes Hotel”

              Freundliches Personal und gute Lage

              Das Hotel ist ansprechend und die Zimmer gross. Gratis Wifi! Toll! Freundliches Personal, dass uns auch mit dem Parkplatz geholfen hat.

              Reviewed July 17, 2011
              8.0
              Excellent
              Jasper from Netherlands
              Group
              Stayed 1 night in June 2011

              Mooi Hotel”

              Ligging, internet

              Een mooi hotel. De badkamer ziet er heel mooi uit. De kamers zijn groot en comfortabel. De bedden liggen erg lekker. Op de kanmers is airco en ze komen uit op een patio met een klein zwembad. Het hotel ligt op een paar minuten lopen van het strand en de belangrijkste winkel/ uitgaansstraten.

              Reviewed July 08, 2011
              7.7
              Very good
              Aylin from Sweden
              Couple
              Stayed 1 night in December 2012

              Bra läge”

              Rent

              Nära till det mesta.bussterminal och restauranger.

              Reviewed January 08, 2013
              8.3
              Excellent
              Edina from Hungary
              Couple
              Stayed 1 night in January 2012

              Hangulatos szállás, jó helyen”

              Elhelyezkedés, berendezés,

              Hangulatos szobák, a szállás közel van a tengerparthoz, és a sétálóutcához, nameg a buszmegállóhoz.

              Reviewed February 09, 2012
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              Hacienda Del Caribe Hotel
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              • Exceptional location
              • Quinta Avenida