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Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel
Hacienda Del Caribe Hotel

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8.6

Excellent

38 reviews

38 reviews

Swimming Pool1
See map

9.4

Exceptional

Location rating score

Exceptional location - 290 meters to the beach
Exceptional for walking
Walkable places
Vida Verde Eco Market

60 m

Laundry Shop

90 m

Pangea People

110 m

Artemanos

110 m

Nuestra Senora del Carmen Catholic Church

120 m

Popular landmarks
3D Museum of Wonders

380 m

Quinta Avenida

460 m

Rio Secreto

7.4 km

Closest landmarks
FARMACIA DERMATOLOGICA

50 m

Flea Market

50 m

Paris

100 m

Mexico

110 m

Scotiabank

120 m

Hacienda Del Caribe Hotel

Calle 2 Norte Entre 5ta y 10ma Avenida, Playa del Carmen, Playa Del Carmen, Mexico, 77710 - See map

Conveniently situated in the Playa del Carmen part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

80 meters to public transportation

Front desk [24-hour]

Airport transfer

120 meters to Nuestra Senora del Carmen Catholic Church

290 meters to the beach

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Swimming pool [outdoor]
Important announcement -- "Please inform Hacienda Del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges."
Announcements by hotel (1)
Please inform Hacienda Del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Facilities

Airport transfer

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Swimming pool [outdoor]

Tennis court

Nightclub

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 30 minutes on Agoda.com
Value for money8.7
Location rating9.4
Nearest airportCozumel International Airport (CZM)
Distance to airport19.6 km

Rooms available at Hacienda Del Caribe Hotel

Very good
Room comfort & quality

7.9

Room Selected at Check In
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
King Room
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Queen Room with Two Queen Beds
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Standard Room
...
  • Balcony/terrace
  • Shower
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Superior King Room
...
  • Balcony/terrace
  • Shower
  • 1 king bed
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Superior Double Room
...
  • Balcony/terrace
  • Shower
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Superior Room
...
  • Balcony/terrace
  • Shower
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Junior Suite
...
  • Balcony/terrace
  • Shower
  • 2 queen beds
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Twin/Double room - Superior
...
  • Balcony/terrace
  • Shower
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SINGLE STANDARD New Year Sales
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hacienda Del Caribe Hotel?

    Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Hacienda Del Caribe Hotel?

    Hacienda Del Caribe Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hacienda Del Caribe Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at Hacienda Del Caribe Hotel?

    Hacienda Del Caribe Hotel does permit smoking in some areas and is not 100% smoke-free.

    See map

    Explore the neighborhood

    What people love about Hacienda Del Caribe Hotel

    • 9.2

      Exceptional

      "A nice lil' hotel."

      JOSE

      |

      April 28, 2022

    • 10

      Exceptional

      "Perfect hotel for our first night in Mexico."

      Logan

      |

      March 24, 2022

    • 10

      Exceptional

      "I was here with my girlfriend as an anniversary visit and was definitely amazing."

      Alin

      |

      January 5, 2021

    Overall rating:

    8.6

    Excellent
    38 reviews
    Cleanliness
    8.5
    Facilities
    7.8
    Location
    9.4
    Read all reviews >
    More about Hacienda Del Caribe Hotel

    More about Hacienda Del Caribe Hotel

    Just 2 blocks from the beach, this Playa del Carmen hotel features an outdoor pool and tour services. Guest rooms boast rustic Mexican-style architecture. The decorations also include artwork and paintings that resemble the work of famous Diego Rivera. At Hacienda Del Caribe the rooms are spacious and will provide cable TV and telephone services. Each uniquely decorated room is furnished with Mexican art and a seating area. WiFi is available in the pool and lobby areas. Hacienda Del Caribe is located 5 minutes from the ferry dock and just steps from the 5th Avenue. The ruins of Tulum are less than 1 hours' drive away. Breakfast is available at a hotel located 300 metres away.

    Show more
    Amenities and facilities
    Very good
    Facilities

    7.8

    Most talked about facilities

    Swimming Pool

    4 mentions

    Internet

    2 mentions

    Housekeeping

    2 mentions

    Beach

    1 mention

    Languages spoken

    • English
    • French
    • Italian
    • Portuguese
    • Spanish

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fishing
    • Garden
    • Massage
    • Nightclub
    • On-site entertainment
    • Snorkeling
    • Swimming pool [outdoor]
    • Tennis court
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Breakfast in room
    • Cashless payment service
    • First aid kit
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Poolside bar
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Daily housekeeping
    • Elevator
    • Food delivery
    • Grooming service
    • Luggage storage
    • Safety deposit boxes
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room

    Land sports

    • Golf course (within 3 km)

    Access

    • CCTV in common areas
    • CCTV outside property
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Airport transfer
    • Rental car
    • Shuttle service
    Food and dining
    Restaurants on site

    Mr Dog (Kids pay breakfast in case you want to include)

    • Cuisine: American, International, Mexican
    • Menu: Buffet
    Location
    Calle 2 Norte Entre 5ta y 10ma Avenida, Playa del Carmen, Playa Del Carmen, Mexico, 77710
    Exceptional
    Location

    9.4

    Airports

    • Cozumel International Airport (CZM)
      19.6 km
    • Cancun International Airport (CUN)
      51.0 km

    Public transportation

    • ADO International Bus Station
      70 m

    Hospital or clinic

    • FARMACIA DERMATOLOGICA
      50 m

    Shopping

    • Galeria de Arte 5ta Avenida
      450 m

    Convenience store

    • OXXO
      1.2 km

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Nuestra Senora del Carmen Catholic Church
      120 m
    • Parque Los Fundadores
      170 m
    • 3D Museum of Wonders
      380 m
    • Quinta Avenida
      460 m
    • Rio Secreto
      7.4 km

    Nearby landmarks

    • FARMACIA DERMATOLOGICA
      50 m
    • Flea Market
      50 m
    • Vida Verde Eco Market
      60 m
    • ADO International Bus Station
      70 m
    • Laundry Shop
      90 m
    • Paris
      100 m
    • Mexico
      110 m
    • Pangea People
      110 m
    • Artemanos
      110 m
    • Nuestra Senora del Carmen Catholic Church
      120 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from16:00
    • Check-out until12:00
    Property announcements

    Please inform Hacienda Del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

    Reviews of Hacienda Del Caribe Hotel from real guests

    Provided by verified guests of Agoda
    8.6
    /
    10
    Cleanliness8.5
    Facilities7.8
    Location9.4
    Room comfort and quality7.9
    Service8.9
    Value for money8.7
    High score for Playa Del Carmen
    Rating
    9+ Exceptional (11)
    8-9 Excellent (9)
    7-8 Very Good (4)
    6-7 Good (3)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (7)
    Jun - Aug (9)
    Sep - Nov (2)
    Dec - Feb (10)
    All guests (38)
    All languages

    Show reviews that mention 

    Showing 28 verified guest comments
    12
    8.7
    Excellent
    Tanya from Canada
    Couple
    King Room
    Stayed 1 night in December 2014

    Playa del Carmen Charmer”

    location, value, staff

    We had a lovely 1 night stay at the Hacienda del Caribe. Our room was very spacious and clean with lots of Mexican charm! It was a great value, too, and the location is away from the party area so you can sleep at night in peace and quiet, but you can walk there in 5 minutes. The only negative is that the wifi didn't work from our 3rd floor room.

    Reviewed December 18, 2014

    See room deals

    9.3
    Exceptional
    Antonio from Italy
    Couple
    Stayed 3 nights in March 2011

    Hacienda del caribe”

    Central and by the beach

    The Hotel is really central , close to playa del carme beach, clean and beautiful mexican styled furniture

    Reviewed March 12, 2011

    See room deals

    10.0
    Exceptional
    Andrea from Canada
    Solo traveler
    Queen Room with Two Queen Beds
    Stayed 1 night in July 2019

    Not as noisy as everyone says!”

    Maybe it was because it was low season but I thought this place was great. Super quiet at night and I had a great sleep, it's right on the 5th and literally 2 min from the ADO bus stop and ferry terminal for Cozumel. Lots of great places to eat and do yoga nearby. Did a whale shark excursion with PHOCEA nearby. Other people mentioned live music at night but I didn't hear any at the hotel the night I stayed. The shower had good pressure and was clean and spacious. Lots of space within the room. I'd stay here again if I come back to Playa

    Reviewed July 18, 2019

    See room deals

    9.0
    Exceptional
    Matthew from Australia
    Couple
    Stayed 1 night in June 2011

    Great location ”

    staff at front desk were really helpful and went out of their way!

    There was a mix up with our booking, but staff were very accomodating and made arrangements for us, upgraded the room for us, nice rooms but they were a bit musty, this went away after about 10 minutes of the aircon being on. Great location, close to 5th Ave and the Playa.

    Reviewed July 14, 2011

    See room deals

    10.0
    Exceptional
    Djenana from New Zealand
    Group
    Stayed 1 night in December 2010

    Great Location, Great Hotel”

    Location, Staff

    Highly recommended boutique hotel in perfect location, just a few steps away from the Fifth Avenue. Shops, Cafes, Restaurants and the beach are all just a short walk from here. We stayed in a room on the ground floor, with 2 queen beds, a tv, bathroom and ceiling fan. Room was clean, staff were friendly and helpfull. Most of them spoke english. We were a young group of 3 there to celebrate New Years, but hotel had many young families staying there also. Even though the place was so close to all the attractions and clubs, it was still far enough to be peacefull and quiet at night. Definitely recommend this hotel

    Reviewed February 27, 2011

    See room deals

    10.0
    Exceptional
    Christine from Australia
    Couple
    King Room
    Stayed 1 night in April 2017

    Beautiful”

    Lovely little hacienda, made great use of the pool, super close to everything yet very quiet

    Reviewed April 03, 2017

    See room deals

    10.0
    Exceptional
    A. from New Zealand
    Solo traveler
    King Room
    Stayed 2 nights in August 2017

    The best stay in Mexico”

    This hotel provides huge rooms for the travellers. The hotel's design is great, a Mexican style one. In the middle of the hotel there is a small swimming pool where kids can enjoy swimming. This hotel is only a 2-3min walk to the beach and 1 min from the main shopping street. Staying here was the best choice for me during my stay in Mexico.

    Reviewed August 28, 2017

    See room deals

    8.3
    Excellent
    Antonio from Italy
    Couple
    Stayed 4 nights in March 2011

    Perfect Location”

    2 min walk by the playa del Carmen beutiful sandy beach, and from the pedestrain areas

    The staff it's very friendly, the rooms are very clean. Hotel itself it's so pretty, Mexican forniture, i think all the room have 2 king side bed. Internet it's free in the lobby, doesn't really work in the room.

    Reviewed March 14, 2011

    See room deals

    7.0
    Very good
    Jan from Czech Republic
    Couple
    Stayed 1 night in November 2010

    Clean hotel close to the beach and shopping street”

    Location, English speaking staff
    wifi was not available at the room, no breakfast in the hotel

    finally we stayed 4 nights in this hotel. we like the closeness to the bus terminal and to the main shopping street (one block) and to the beach (2 blocks). the hotel seems to be clean with english speaking staff. the location is quite, which could be changed due to the construction in the neighbourhood going on. unfortunately, wifi was not working in our room and there was no meal available in the hotel. they even have beach club zenzi where you can get a sunbet and a subumbrella for free, however you have to order drinks and meal (please we aware that try to miscalculated our bill probably on purpose!!!)in the hotel you are provided with beach towels. we would go there again.

    Reviewed December 13, 2010

    See room deals

    8.7
    Excellent
    Jarkko from Finland
    Solo traveler
    Stayed 1 night in August 2011

    Nice hotel, good quiet location”

    Colorful interior, quiet location very close to everything

    nice inexpensive hotel between 5th and 10th avenue but quiet sideroad.

    Reviewed September 05, 2011

    See room deals

    10.0
    Exceptional
    Alin from Switzerland
    Couple
    Standard Room
    Stayed 3 nights in December 2020

    Amazing stay, would definitely come back”

    I was here with my girlfriend as an anniversary visit and was definitely amazing. The staff was super nice and they really take care about Covid-19 precautions and customer happiness. Thank you very much and see you next time!

    Reviewed January 05, 2021

    See room deals

    8.7
    Excellent
    Jarkko from Finland
    Business traveler
    Stayed 1 night in August 2011

    nice hotel in the very center of playadelcarmen”

    Excellent value

    colorfully decorated rooms, just 200m to ocean, nice patio with pool.

    Reviewed November 24, 2011

    See room deals

    10.0
    Exceptional
    Christine from Australia
    Couple
    King Room
    Stayed 2 nights in April 2017

    Great pool”

    It was extremely hot when we arrived and the pool was a very welcome sight. The location is great, 2 minute walk to 5th avenue but quiet at night.

    Reviewed April 11, 2017

    See room deals

    8.0
    Excellent
    Dennis from United States
    Couple
    Stayed 2 nights in February 2012

    NIce hotel, Very Convenient”

    Very clean room, air condition worked fine

    We stayed for two nights. Room was perfect, location was good and employees were willing to help when necessary.

    Reviewed February 19, 2012

    See room deals

    4.3
    George from United States
    Solo traveler
    Stayed 6 nights in December 2011

    good location, but zero amenities”

    good location, near bus stop, ferry port, and main shopping strip

    The room itself is very quaint and traditional, without any redeeming features. The bed was not comfortable. I was constantly awoken by Mariachi bands playing directly outside the hotel. A security guard substituted a concierge in the evenings and night, and spoke no English. They advertise wireless connectivity, but I was never able to get online - the WiFi signal is horrible. They have no computer room, so this made connecting with other people impossible.

    Reviewed January 08, 2012

    See room deals

    9.2
    Exceptional
    William from Canada
    Business traveler
    Superior Room
    Stayed 2 nights in September 2022

    Exceptional”

    Actually when I got there they couldn’t find my reservation… no problem I don’t get upset about the little things LoL 😂 Anyway they did something and made up a reservation after seeing my booking code and information from agoda… I then transferred to their brother/sister hotel which is where I wanted to go in the first place Great location Great staff Wonderful firm mattresses, which is always important to me I will return

    Reviewed September 30, 2022

    See room deals

    9.2
    Exceptional
    JOSE from United States
    Solo traveler
    Queen Room with Two Queen Beds
    Stayed 1 night in June 2021

    Location”

    A nice lil' hotel.

    Reviewed April 28, 2022

    See room deals

    8.4
    Excellent
    ozgur from Turkey
    Couple
    Superior Room
    Stayed 3 nights in April 2022

    Very simple”

    Location

    Reviewed April 27, 2022

    See room deals

    10.0
    Exceptional
    Logan from United States
    Couple
    Room Selected at Check In
    Stayed 1 night in February 2022

    Great vibe”

    Perfect hotel for our first night in Mexico. It had complete Mexican decor and all the luxuries you'd want from a hotel.

    Reviewed March 24, 2022

    See room deals

    6.8
    Good
    Alina from Panama
    Solo traveler
    Superior Room
    Stayed 1 night in February 2022

    One night ”

    This hotel is very close to main bus station and the beach. My room was too dark, mold on the ceiling, no elevator. I would not stay here second time.

    Reviewed February 17, 2022

    See room deals

    12
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