Hacienda Paradise By Xperience Hotels

10th Ave. between 20 and 22 St., Playa del Carmen, Playa Del Carmen, Mexico, 77710 - See map
3-star Hotel
Free Wi-Fi
8.9
Excellent
/10
(133 reviews)See what guests said
Breakfast3
Housekeeping2
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Hacienda Paradise By Xperience Hotels
Luxury Room Hacienda Paradise By Xperience Hotels
 Hacienda Paradise By Xperience Hotels
Interior view Hacienda Paradise By Xperience Hotels
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Property highlightsRead all 133 reviews
Exceptional service
9.1 rating for service
Excellent comfort
8.9 room quality and comfort
Excellent cleanliness
8.6 rating for cleanliness
Very good facilities on premise
7.8 facilities on premise

Nice big rooms, bed was comfortable, pools, breakfast was great, staff was friendly and very helpful.

Jonathan | August 10, 2017

Clean nice and comfortable roms with big balconys or patios.

Jessica | January 29, 2018

Large bathroom wish great space and mirrors and light.

Jessica | January 29, 2018

This hotel is quiet and has a nice pool area.

Jack | October 13, 2018

Great helpful staff and great breakfast.

Jessica | January 29, 2018

I recommend this place

Jonathan | August 10, 2017

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 52 minutes on Agoda.com
Value for money8.7
Location rating9.4
Nearest airportCozumel International Airport (CZM)
Distance to airport19.8 km

Rooms available at Hacienda Paradise By Xperience Hotels

8.9
Excellent
Room comfort & quality
Luxury with Breakfast
Luxury with Breakfast
...
  • Room size: 28 m²/301 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Luxury Room
Luxury Room
...
  • Room size: 28 m²/301 ft²
  • Garden view
  • 2 single beds or 1 double b...
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QUADRUPLE LUXURY ROOM
QUADRUPLE LUXURY ROOM
...
  • Room size: 32 m²/344 ft²
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QUADRUPLE LUXURY ROOM
QUADRUPLE LUXURY ROOM
...
  • Room size: 32 m²/344 ft²
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Triple Luxury Room
Triple Luxury Room
...
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    Master Suite
    Master Suite
    ...
    • Balcony/terrace
    • Shower
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    Suite - Single use - De Luxe
    Suite - Single use - De Luxe
    ...
    • Balcony/terrace
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    Single room - Terrace
    Single room - Terrace
    ...
    • Balcony/terrace
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    Studio
    Studio
    ...
    • Balcony/terrace
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    Double room - De Luxe
    Double room - De Luxe
    ...
    • Balcony/terrace
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    Frequently asked questions

    Does Hacienda Paradise By Xperience Hotels offer hand sanitizer?

    Hand sanitizer is available at Hacienda Paradise By Xperience Hotels.

    Does Hacienda Paradise By Xperience Hotels offer contactless check-in and check-out?

    Hacienda Paradise By Xperience Hotels has online, unmanned, or self-service check-in to reduce human contact and avoid cross infection.

    Does Hacienda Paradise By Xperience Hotels accept food delivery services other than room service?

    Third party food delivery to rooms is available at Hacienda Paradise By Xperience Hotels.

    Does Hacienda Paradise By Xperience Hotels check the temperature of people entering the premises?

    Hacienda Paradise By Xperience Hotels offers temperature checks for staff and guests as a service, but it is not a condition of check in.

    Is there physical distancing on the premises?

    Social distancing measures are enforced in common areas.

    Are protective screens set up in common areas?

    During face-to-face interactions, a transparent protective shield may be offered between persons.

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    Property ranking|Compared to 1,427 Playa Del Carmen properties
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    Value for money score
    8.7/10
    Location score
    9.4/10
    Service score
    9.1/10
    Room comfort score
    8.9/10
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
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    Overall rating:
    8.9
    Excellent
    133 reviews
    Cleanliness
    8.6
    Facilities
    7.8
    Location
    9.4
    Read all reviews >
    More about Hacienda Paradise By Xperience Hotels

    More about Hacienda Paradise By Xperience Hotels

    Hacienda Paradise By Xperience Hotels is located in the heart of the famous 5th Avenue, close to the beach, shopping, the best restaurants, and nightlife. This beautiful hacienda-styled boutique hotel features Wi-Fi and an outdoor pool surrounded by a tropical garden and furnished terrace. A flat-screen television, private shower with rainfall showerhead, organic amenities, toiletries, a hair dryer, air conditioning, safe deposit box, ceiling fan, and a complimentary bottle of water are provided in every spacious room at this hotel. A massage place is featured on-site, and bike rentals are available. There is the Nuestra Casa restaurant serving a delicious breakfasts that you can enjoy in a Caribbean atmosphere.

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    Most talked about facilities

    Breakfast
    6 mentions
    Beach
    3 mentions
    Swimming Pool
    2 mentions
    Housekeeping
    1 mention

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Nuestra Casa
    Cuisine:Local, Mexican
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hacienda Paradise By Xperience Hotels from real guests

    Overall rating
    8.9
    Excellent
    From 133 reviews
    9.4Location
    9.2Service
    8.9Room comfort and quality
    Agoda Reviews (29)Booking.com Reviews (104)
    Rating via Agoda8.7
    /
    10
    Cleanliness8.6
    Facilities7.8
    Location9.4
    Room comfort and quality8.9
    Service9.1
    Value for money8.7
    High score for Playa Del Carmen
    Rating
    9+ Exceptional (10)
    8-9 Excellent (7)
    7-8 Very Good (4)
    6-7 Good (1)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (5)
    Jun - Aug (6)
    Sep - Nov (3)
    Dec - Feb (9)
    Don't miss out!Users are booking a place in Playa Del Carmen every 52 minutes on Agoda.com
    All guests (29)
    All languages

    Show reviews that mention 

    Showing 23 verified guest comments
    12
    10.0
    Exceptional
    Eriko from Japan
    Couple
    Stayed 2 nights in April 2010

    Great Value!”

    Location(5min from beach), very friendly staffs, great breakfast, quiet room, great value!
    toilet not flushing(but was fixed right away)

    I really enjoyed staying at Hotel Hacienda Paradise in Playa del Carmen. It takes about 5min taxi from the bus stop. It faces a big road, but once you close the hotel door, it is very quiet inside the room, so it was no problem. It is not located on the beach coast, but it was only 5-10min from the hotel to the very nice beach. It was only 3 min walk from the street full of great restaurants. The hotel staff will give you the list of nice restaurants. Hotel staffs were very friendly. They arranged our visit to Xcaret(it was amazing too) and taxi to there. I was also amazed at the breakfast. It was so delicious! For those who are on low budget but like nice stay at Playa del Carmen, this is the place for you!

    Reviewed May 12, 2010
    9.6
    Exceptional
    Alma from United Kingdom
    Solo traveler
    Luxury Room
    Stayed 14 nights in February 2016

    Wonderful staff”

    I stayed at Hacienda Paradise for two weeks and everyone - at reception, in the restaurant and in the cleaning and maintenance department - was so friendly and helpful that I was really sad to leave. They seemed to have adopted me and I was greeted by "Hello Senorita Alma' every morning. It was one of the best hotel stays I have ever had and I am 77 years old and have travelled all round the world.

    Reviewed February 23, 2016
    8.7
    Excellent
    Anne from Netherlands
    Group
    Stayed 2 nights in January 2011

    Nice, friendly hotel set away from the beach”

    Good breakfast, nice beds, love-love-love the shower!

    We had a good few days at Hacienda Paradise. Staff were very friendly. Big comfortable beds.

    Reviewed January 28, 2011
    10.0
    Exceptional
    Robert from United States
    Solo traveler
    Luxury with Breakfast
    Stayed 5 nights in December 2011

    Absolutely the best people, hotel was fantastic”

    Location, service, cost/value, breakfast

    I was treated very well by the staff, who took great pains to make sure I had everything that I needed. The hotel is in an incredible spot that is close to everything (beach, 5th ave), yet is quiet enough to preserve your sanity. I would stay again given the chance. I had a wonderful time here.

    Reviewed December 22, 2011
    8.7
    Excellent
    Jason from United Kingdom
    Couple
    Luxury Room
    Stayed 14 nights in May 2010

    Hacienda Paradise Review”

    Friendly staff, cleanliness, location
    Poor shower, noise from housekeeping staff, restaurant menu

    Friendly staff, always happy to help with any query and at breakfast. Rooms always spotless, however housekeeping staff can be a little noisy at 8am! Breakfast good with plenty of choice however main menu choice needs improving significantly. Small pool but good if you want a very quiet day away from the beach. Location good, it really is only 5 minutes walk to the beach and less than that to 5th Avenue for plentiful supply of restaurants and bars. Would recommend this hotel if you are looking for a small well kept hotel away from the big all inclusive hotels.

    Reviewed June 08, 2010
    9.7
    Exceptional
    michael from United States
    Solo traveler
    Luxury Room
    Stayed 5 nights in July 2012

    Great Hotel”

    Clean, close to transportation and Centro, reasonably priced

    Great hotel with clean and comfortable rooms. Very close to the Centro area or a short walk to catch the bus to the beach. Great places to eat nearby. Definitely a great bargain for those city folk who enjoy a vacation with a real Mexican experience.

    Reviewed August 22, 2012
    9.0
    Exceptional
    Tarek from Canada
    Couple
    Stayed 3 nights in January 2011

    lovely little hotel, great location, great service”

    service, location, cleanliness
    pool was small and not realy usable

    The hotel is realy nice, service was great. location was great, the people are so friendly and realy nice. I had a positive impression from this hotel that is for sure.

    Reviewed January 17, 2011
    7.7
    Very good
    NORA
    Couple
    Stayed 2 nights in December 2010

    Nice and confortable hotel”

    Location, size and confort of the room
    No sun at swimming pool due to building nextdoor

    Great location of the hotel, just one block from 5th avenue. Reception is very helpful, breakfast nice, and the room is very confortable, good size also. There might be some noise early in the morning due to traffic and also might need to request for hot water in the shower if it turns out cold but usually it is fixed within 15 minutes. You can borrow books for your stay and they have 10% off in beach clubs.

    Reviewed December 12, 2010
    10.0
    Exceptional
    anders from Sweden
    Couple
    Luxury with Breakfast
    Stayed 7 nights in December 2016

    great staff”

    We felt like home because the staff was so helpful and welcoming. It was very clean , good breakfast , good location ,nice room ,pool , all we needed but the people working there really made a differens. We miss you all! Thank you. Hope to see you again.

    Reviewed January 05, 2017
    8.8
    Excellent
    Juan from Mexico
    Couple
    Luxury Room
    Stayed 4 nights in November 2017

    In general was good”

    The room could be better and the measures to be an ecologic hotel can improve a lot

    Reviewed November 22, 2017
    9.7
    Exceptional
    Menasheh from Israel
    Couple
    Luxury with Breakfast
    Stayed 3 nights in November 2011

    Great Hotel very recommended”

    Service, Room, Location

    very good and kind service, breakfast is very nice, the room is good and the bed is the best we slept on in mexico. the location is very good, on the main street

    Reviewed December 01, 2011
    10.0
    Exceptional
    Jonathan from Philippines
    Solo traveler
    Luxury Room
    Stayed 2 nights in July 2017

    good place to stay in playa del carmen”

    nice big rooms, bed was comfortable, pools, breakfast was great, staff was friendly and very helpful. i recommend this place

    Reviewed August 10, 2017
    6.7
    Good
    Mert from Turkey
    Couple
    Luxury with Breakfast
    Stayed 6 nights in March 2013

    Budget hotel in a great location but nothing much”

    Location, friendly staff, easy to access.

    We didn't like the continental breakfast. Not many options. There are fresh fruit on display, if the customer makes a mistake by picking them, the staff are too directive to tell that they are for display purpose only however there is no sign for not to take them. Toilet flush was not working properly.

    Reviewed March 14, 2013
    9.6
    Exceptional
    Jessica from Sweden
    Couple
    Luxury Room
    Stayed 7 nights in January 2018

    Wonderful hotel with big balconys or patio”

    Clean nice and comfortable roms with big balconys or patios. Great helpful staff and great breakfast. Large bathroom wish great space and mirrors and light.

    Reviewed January 29, 2018
    7.2
    Very good
    Jack from Australia
    Solo traveler
    Luxury Room
    Stayed 2 nights in May 2018

    Great location”

    This hotel is quiet and has a nice pool area. Room was pretty average but overall had an awesome time

    Reviewed October 13, 2018
    10.0
    Exceptional
    Faiz from Saudi Arabia
    Solo traveler
    Luxury Room
    Stayed 3 nights in July 2016

    The best ”

    The best staff I ever seen in my life, especially Fanny

    Reviewed July 25, 2016
    6.0
    David
    Couple
    Luxury Room
    Stayed 1 night in May 2019

    Couldnt leave the AC on bescuse water fell down ”

    The key of my room didnt work out so everytime I want to enter I have to go to the front door it was horrible

    Reviewed May 11, 2019
    9.0
    Exceptional
    Jeffrey from United States
    Group
    Luxury Room
    Stayed 4 nights in June 2014

    Relaxing”

    Service, location and price

    Very nice

    Reviewed June 16, 2014
    9.0
    Exceptional
    Paul from Australia
    Solo traveler
    Luxury Room
    Stayed 6 nights in July 2014

    Very good hotel excellent location”

    Very friendly staff helped with all problems. Location superb
    Reviewed July 21, 2014
    7.6
    Very good
    JOSE from Mexico
    Couple
    Luxury Room
    Stayed 2 nights in October 2016

    Regular”

    poco acogedor.

    Reviewed October 18, 2016
    12
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