See all 2,711 properties in Playa Del Carmen.
Excellent
Based on 24 reviewsSee what guests said
8.1
Hacienda Real
See more photos
Lobby
See more photos
Interior view
See more photos
8.1 Excellent guest rating
See all reviews

"The style of hotel makes you feel like your in spain.and its..."

EricUnited States
Swimming pool
See more photos
9.1 Exceptional location
See map
See all 24 photos
9.1Location
  • Air conditioning

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Room choices
Room Selected at Check In
...
  • 20 m²/215 ft²
  • 1 king bed
Enter dates to see prices
Queen Room with Two Queen Beds
...
  • 20 m²/215 ft²
  • 2 king beds
Enter dates to see prices
Queen Room
...
  • 20 m²/215 ft²
  • 1 king bed
Enter dates to see prices
Deluxe
...
    Enter dates to see prices
    Deluxe
    ...
      Enter dates to see prices

      More about Hacienda Real

      An overview

      Show more

      What they offer

      Show less

      Guest policies

      Show more

      Announcements

      Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

      Verified guest reviews

      Agoda Reviews (24)Booking.com Reviews (1306)
      Filter by guest type:
      Cleanliness8.3
      Facilities8.6
      Location9.1
      Room comfort and quality7.6
      Service8.2
      Value for money8.0
      Provided by verified guests of Agoda
      Filter guest comments by:
      Language
      English
      Español
      Français
      简体中文
      more
      Room type
      Deluxe
      Queen Room
      Queen Room with Two Queen Beds
      Sort guest comments by:
      Showing 23 verified guest comments
      123
      8.8
      Aileen from Philippines
      Family with teens
      Queen Room with Two Queen Beds
      Stayed 3 nights in February 2017
      Big rooms, excellent location, but can get noisy at night
      Just a block away from 5 avenida. There are a number of recommended restaurants on yelp just a few minutes walk from the hotel. Lots of tourists around and you can see the police cars roaming the streets every night. The rooms were very spacious. But at night, the bar across the street can get really noisy. My aunt could not sleep well, the noise went on until around 4 am.
      Reviewed April 21, 2017
      Did you find this review helpful?|
      9.6
      Jing from Australia
      Couple
      Queen Room
      Stayed 3 nights in April 2017
      Great hotel and happy staff
      We were very happy with what this hotel offered to us. Their staff was helpful and they all seem very cheerful to working there. The location of the hotel is good, just off 5th ave, 2ND block away from the beach front. However, it's located two buildings down from Coco Bongo, famous nightclub that has music on from 10pm to 5am. If you are a light sleeper, you might want to go to a hotel away from the nightclub street. They also have an in-house laundry for all the linens, so can be noisy when the machines are on. Apart from the clubbing beats at night,this is a wonderful hotel to stay at. Suggestion to the hotel is to cut down on the pillow decor on the bed, 7 pillows on one double bed can be an overkill on the laundry department cost and not used by the guests.
      Reviewed April 06, 2017
      Did you find this review helpful?|
      10.0
      Jimmy from United States
      Solo traveler
      Queen Room
      Stayed 1 night in January 2017
      great
      great
      Reviewed January 14, 2017
      Did you find this review helpful?|
      7.6
      Tom from United States
      Couple
      Queen Room
      Stayed 3 nights in February 2016
      Too loud
      Our room was facing Centro 5th and it was very very loud. From midnight until 5 am there was loud music playing from a band at the 10/10 resturaunt and bar. We had no sleep. I would recommend assuring that customers intending to get some sleep and not be out in the party scene to locate further away from this street OR offer a room on other side of hotel.
      Reviewed March 01, 2016
      Did you find this review helpful?|
      9.6
      Donna from Australia
      Couple
      Queen Room with Two Queen Beds
      Stayed 1 night in January 2016
      Paradise
      The location is excellent! It is very central. The staff are friendly. The hotel itself is beautiful.
      Reviewed January 24, 2016
      Did you find this review helpful?|
      5.0
      Justin from Australia
      Couple
      Deluxe
      Stayed 3 nights in June 2013
      good hotel central location
      location, close to nightlife and shops
      the hotel was located right next to coco bongo and it was easy to walk to the shops and clubs
      Reviewed August 23, 2013
      Did you find this review helpful?|
      9.0
      Nithi from Australia
      Couple
      Deluxe
      Stayed 3 nights in May 2013
      large comfortable room
      location, room size, relaxing
      very friendly staff. nice large room, good air con, wifi was inconsistent but great when working. close to ocean, restaurants, convenience store, etc. nice pool. would recommend.
      Reviewed July 13, 2013
      Did you find this review helpful?|
      6.3
      Tim from Canada
      Family with teens
      Deluxe
      Stayed 2 nights in June 2013
      Nice abience, no hot water was very dissappointing
      atmosphere, location, location
      okay, no hot water, desk staff could have been more professional
      Reviewed June 28, 2013
      Did you find this review helpful?|
      9.3
      Jorge from Mexico
      Couple
      Deluxe
      Stayed 6 nights in December 2012
      Great room... bad parking
      The room was very good, nice pool, clean bathroom, kind people, good location
      they offer the parking as a service, but they didn't tell me that they don't have enough parking for all guests, so first come first serve. This was very disappointed because one day I arrived late and I needed to look for a parking garage around the hotel. I complained about this and they told me that they couldn't do anything. I was very upset. Other than this incident it was a good hotel.
      Reviewed December 27, 2012
      Did you find this review helpful?|
      9.7
      Meeche from United States
      Group
      Deluxe
      Stayed 1 night in March 2012
      Beautiful Hotel Ideally Located
      Great location, comfortable, large rooms.
      This hotel is one block from all the action with large rooms and a friendly staff.
      Reviewed April 05, 2012
      Did you find this review helpful?|
      123
        • x
        • Congratulations!
        • Your price just dropped with our Instant Coupon!
      ×
      Hacienda Real
      |Excellent 8.1
      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Explore
      • Eat
      • Shop
      • Play
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices


      1

      Select loyalty program

      PointsMAX
      Language
      Loyalty Program A Loyalty Program A
      Loyalty Program B

      In the menu, click PointsMAX and select your favorite loyalty program.

      2

      Select a room that earns points

      Hotel Room A
      Room Info
      This booking earns
      5,000 points

      Choose a room offer that comes with points, which are earned automatically with that booking.

      3

      Enter membership ID

      Country of passport
      Program Membership ID
      1234

      Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

      Start here and select your preferred program:
      Prev
      November 2017
      MoTuWeThFrSaSu
        12345
      6789101112
      13141516171819
      20212223242526
      27282930   
      Next
      December 2017
      MoTuWeThFrSaSu
          123
      45678910
      11121314151617
      18192021222324
      25262728293031