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9

Exceptional
10.2% this month
/10
(1,298 reviews)See what guests said
Housekeeping51
Breakfast27
Food & Dining8
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
IndochinaSilk

30 m

Hai Van Printing and Embroidery Shop

30 m

Phuong Dong Art Shop

50 m

Heydi Fashion House

60 m

Tagilis

60 m

Popular landmarks
St. Joseph's Cathedral

240 m

Old Quarter

430 m

Hoa Lo Prison

660 m

Vietnam Military History Museum

900 m

Vietnamese Women's Museum

910 m

Closest landmarks
Airashi Silk

120 m

Kenly Silk

120 m

Hoan Kiem Lake Walking Street

130 m

Hapro 68 Hàng Bông

130 m

Mekong Quilts

130 m

Hai Bay Hotel & Restaurant

"Friendly staffs with great services."

hasif - March 18, 2020
Superior Double Room - Room plan Hai Bay Hotel & Restaurant
Guestroom Hai Bay Hotel & Restaurant
Lobby Hai Bay Hotel & Restaurant
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Removed from saved list

Newly renovated

Hai Bay Hotel & Restaurant

27 Hang Bong, Old Quarter, Hoan Kiem, Hanoi, Hoan Kiem District, Hanoi, Vietnam, 100000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hoan Kiem District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Value for money8.9
Distance to city center0.1 km
Location rating9.3
Nearest airportGia Lam Airport (NULL)
Distance to airport4.4 km

Rooms available at Hai Bay Hotel & Restaurant

Junior Suite Balcony City View
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Family Suite City View with Balcony
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 single bed and 1 super ki...
Enter dates to see prices
Executive City View Double Room with Balcony
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 super king bed or 2 singl...
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Premier Balcony Room - 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 super king bed
Enter dates to see prices
Superior City View Room
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 super king bed
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Deluxe City View (Double or Twin)
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 super king bed or 2 singl...
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Superior Double Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 super king bed
Enter dates to see prices
Deluxe Double/Twin Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive Double or Twin with Balcony and City View
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Two-Bedroom Family Suite with City View
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 single bed & 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hai Bay Hotel & Restaurant?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hai Bay Hotel & Restaurant?

Hai Bay Hotel & Restaurant is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 450000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hai Bay Hotel & Restaurant also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hai Bay Hotel & Restaurant has a car park that's close to the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hai Bay Hotel & Restaurant?

Adults can enjoy breakfast offered with an additional charge of 375000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hai Bay Hotel & Restaurant?

Hai Bay Hotel & Restaurant features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Hai Bay Hotel & Restaurant?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hai Bay Hotel & Restaurant. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Hai Bay Hotel & Restaurant?

On-site venues and convenient event services make Hai Bay Hotel & Restaurant an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 30 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hai Bay Hotel & Restaurant?

Hai Bay Hotel & Restaurant does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hai Bay Hotel & Restaurant?

Restaurants including Rue Lamblot Restaurant & Cafe, Lotus Blanc Cafe Restaurant and Loading T are popular in Hai Bay Hotel & Restaurant’s neighborhood which is known as Hoan Kiem District.

What popular shopping places are close to Hai Bay Hotel & Restaurant?

Shopping options in Hai Bay Hotel & Restaurant’s Hoan Kiem District neighborhood include IndochinaSilk, Hai Van Printing and Embroidery Shop and Heydi Fashion House.

What are popular attractions near Hai Bay Hotel & Restaurant?

Hai Bay Hotel & Restaurant’s location in the Hoan Kiem District neighborhood makes it close to famous attractions including Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral.

What popular natural sightseeing spots are close to Hai Bay Hotel & Restaurant?

Hai Bay Hotel & Restaurant’s nearby natural sights include Vietcombank Tower located in the same Hoan Kiem District area.

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Explore the neighborhood

What people love about Hai Bay Hotel & Restaurant

  • 9.6

    Exceptional
    Staff 

    "Friendly staffs with great services."

    hasif

    |

    March 18, 2020

  • 9.6

    Exceptional
    Cleanliness

    "Cleanliness of the hotel is superb, good breakfast."

    hasif

    |

    March 18, 2020

  • 9.6

    Exceptional

    "Beautiful place and is decorated with fresh flowers in the room and in the lobby."

    Troy

    |

    February 21, 2020

Property ranking|Compared to 2,470 Hanoi properties
See all rankings
Location score
9.3/10
Service score
9.4/10
Cleanliness score
9.1/10
Value for money score
9/10
Better than
96
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Overall rating:

9

Exceptional
1,298 reviews
Cleanliness
9.1
Facilities
8.5
Location
9.3
Read all reviews >
What travelers say they love:
Various kinds of breakfast.
ms.Siriyaporn from Thailand
Group
More about Hai Bay Hotel & Restaurant

More about Hai Bay Hotel & Restaurant

Hai Bay Hotel & Restaurant

You'll love the exceptional convenience during your stay at Hai Bay Hotel & Restaurant, located right in the heart of the city center, with an easy access to everything in Hanoi. The true local flavors and culture of Hanoi are yours with a stay at Hai Bay Hotel & Restaurant, located just 420 m from the famous Old Quarter.
The superior services and facilities offered at Hai Bay Hotel & Restaurant will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hanoi can be assisted with taxi, car hire and shuttle services available.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hai Bay Hotel & Restaurant. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Hai Bay Hotel & Restaurant. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Hai Bay Hotel & Restaurant offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Hai Bay Hotel & Restaurant with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, spa and sauna. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

While in Hanoi, take some time to venture outside of Hai Bay Hotel & Restaurant. Learn about the city's art history with a day at Vietnam Museum of Ethnology located 5.1 km away, where you can see collections by famous artists.


Reasons to stay here

Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 94% of other options in the city.
Travelers who stayed here really appreciated the location, scoring it better than 95% of the city's other options.
This hotel's staff and services score higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

34 mentions

Breakfast

27 mentions

Food & Dining

7 mentions

View

2 mentions

Languages spoken

  • English
  • French
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Happy hour
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Closet
  • Complimentary tea
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Towels
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Buffet
Restaurants on site

Unique Dining Hanoi

  • Cuisine: International, Local, Vietnamese
  • Menu: Buffet, A-la-carte
Location
27 Hang Bong, Old Quarter, Hoan Kiem, Hanoi, Hoan Kiem District, Hanoi, Vietnam, 100000
Exceptional
Location

9.3

Airports

  • Gia Lam Airport (NULL)
    4.4 km 18 min drive
  • Noi Bai International Airport (HAN)
    21.4 km 40 min drive

Public transportation

  • Hanoi Railway Station
    1.1 km 14 min walk

Hospital or clinic

  • 24h
    310 m

Shopping

  • Night Market
    610 m

Convenience store

  • Circle K
    450 m 4 min drive

Cash withdrawal

  • ATM
    350 m 5 min walk
What's nearby

Popular landmarks

  • St. Joseph's Cathedral
    240 m
  • Old Quarter
    430 m
  • Hoa Lo Prison
    660 m
  • Vietnam Military History Museum
    900 m
  • Vietnamese Women's Museum
    910 m
  • Temple of Literature & National University
    1.4 km
  • One Pillar Pagoda
    1.6 km
  • Ho Chi Minh Mausoleum
    1.6 km
  • Presidential Palace Historical Site
    1.7 km
  • Vietnam Museum of Ethnology
    5.2 km

Nearby landmarks

  • IndochinaSilk
    30 m
  • Hai Van Printing and Embroidery Shop
    30 m
  • Phuong Dong Art Shop
    50 m
  • Heydi Fashion House
    60 m
  • Tagilis
    60 m
  • Vietnam Cultural
    80 m
  • Le Chalet Cafe
    100 m
  • Clouds
    110 m
  • Yen Boutique - Hanoi Tailor Made Clothes
    110 m
  • Curve - 24 Hour Tailoring
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-9 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 10 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For room stay plans with early check-in as a benefit, early check-in is free up to 2 hours before official check-in time and is only possible if the room is ready. Check-in earlier than 2 hours before the official check-in time costs an extra fee.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee450000 VND
  • Distance from city center0.1 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)375000 VND
  • Daily Internet/Wi-Fi fee0 VND

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 50
  • Room voltage220
  • Year property opened2018
  • Most recent renovation2022

Reviews of Hai Bay Hotel & Restaurant from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.1
Facilities8.5
Location9.3
Service9.4
Value for money8.9
High score for Hanoi
Rating
9+ Exceptional (395)
8-9 Excellent (58)
7-8 Very Good (65)
6-7 Good (16)
<6 Below Expectation (29)
Time of the year
Mar - May (81)
Jun - Aug (131)
Sep - Nov (157)
Dec - Feb (194)
All guests (1,062)
All room types
All languages

Show reviews that mention 

Showing 563 verified guest comments
12345
10.0
Exceptional
Ho from Taiwan
Group
Deluxe City View (Double or Twin)
Stayed 3 nights in August 2018

Wonderful, will come back!”

Wonderful experience at the Hai Bay hotel! The location is super convenient, right in the heart of Old Quarter. If you stay at this hotel, I would recommend you try the BlackBird Coffee which is right in the back alley (Chan Cam) of the hotel. The hotel is also close to the St. Joseph Cathedral and Ho Hoan Kiem, must-see spots. The staff are super polite and friendly and paid attention to our needs quickly. They provided water to our room multiple times and assisted us in reserving spa, dinner and taxi to the airport. A side note - make sure to have the hotel staff negotiate the fare with taxi driver before you take off. Fixed fare runs from 250,000 VND to 300,000 VND. Our taxi driver took off too quickly so the hotel staff did not get the chance to negotiate for us. The driver charged us by the meter, which came out to be over 400,000 VND! We negotiated ourselves with the driver and paid only 300,000 VND. Be very careful with the taxi drivers in Vietnam!!

Reviewed August 19, 2018

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Thank you for your support Mr. Ho. We are very happy that you had a memorable stay at Hai Bay Hotel. It would be nice if you could share your experience on trip advisor as well. We are looking forward to welcome you again soon.

Responded November 22, 2018
Hai Bay Hotel & Restaurant
10.0
Exceptional
Tiến
Family with young children
Superior Double Room
Stayed 1 night in July 2019

The most beautiful hotel in Hanoi Old Quarter”

Hai Bay is a new, very big and beautiful hotel, located in the center of Hanoi Old Quarter area, convenient for traveling between Hanoi's famous tourist spots like Hoan Kiem Lake ... The bedroom is very large, fully furnished, you will not need to bring any personal belongings at this hotel. Breakfast is also great with a buffet with lots of delicious food. The staff are very friendly, they work 24 hours, they will help you during your stay at the hotel.

Reviewed July 04, 2019

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10.0
Exceptional
Maria from Philippines
Couple
Deluxe Double/Twin Room
Stayed 5 nights in November 2019

Exceptional”

Summing up our 5 night stay at the Hai Bay Hotel --SPLENDID! The room was spotless . The bed was super comfy and the linens were all freshly washed. Huge bathroom with a tub and rain shower. The breakfast buffet had countless dishes, so you will never be wanting for more. They even have a rooftop bar for the night owls. The staff were EXTREMELY NICE - -- very accomodating and ready to assist you anytime. When they realized that we would have an early morning flight, they volunteered to have our breakfast packed so we can enjoy it at the airport. It was an extra step which made our stay at the hotel worth remembering. Shout-out to Liam and John and the other staff at the front desk whom we failed to get the names. We are looking forward to our stay again at the Hai Bay Hotel as we are already planning for an April 2020 trip back to Hanoi.

Reviewed November 29, 2019

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10.0
Exceptional
Bowditch from Philippines
Family with young children
Superior Double Room
Stayed 4 nights in June 2019

The Best Hotel”

Hai Bay Hotel is a relatively new Hotel and is located near the city center in Hanoi Old Quarter where you can find Factory Outlet stores and made in vietnam stores nearby. The Hotel's breakfast and the food served at their restaurant is very delicious. The room was always clean and tidy. The Hotel staff are very attentive and helpful . They even assist us in carrying our luggage in and out of the Hotel. Thanks to Nicole from the Front desk who always find time to give us the Best Options. Will definitely be back and will recommend this Hotel.

Reviewed June 26, 2019

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10.0
Exceptional
William from United States
Couple
Premier Balcony Room - 1 King Bed
Stayed 1 night in December 2019

Excellent!”

This is an excellent boutique hotel in a great location. Right in the middle of the Old Quarter, it's about a five minute walk to St. Joseph's Cathedral and a ten minute walk to the night market and the lake. The room was smaller than we expected, but not too small. We chose a room with a balcony, and so it faced the street, Yes, there was street noise, even late at night, but not enough to keep us awake. And it was great having a balcony to be able to step outside to watch the traffic chaos below. They do have rooms that face the back of the hotel if you want to avoid the noise. Breakfast had a wide selection of both western and Vietnamese options. One definite highlight was the staff - they were all so gracious, helpful and accommodating. A special thank you to Hannah and Jackson. I needed to print something from my laptop for work and they worked hard to figure out how to print from my laptop to their printer. We loved Hanoi and if we ever get to return, we will stay at the Hai Bay.

Reviewed December 18, 2019

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10.0
Exceptional
jenny from Philippines
Group
Superior Double Room
Stayed 4 nights in December 2019

EXCELLENT SERVICE”

Hai Bay Hotel provided us with excellent service. The staff are friendly and helpful (Hannah, Jackson, and Fhuong); location is within downtown (shopping is always tempting with shops and night market just a few steps away from the hotel); there are nearby restaurants where guests can savor tasty vietnamese foods; room is clean with king-sized bed and wifi is fully functional/has strong connection/signal.

Reviewed December 11, 2019

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10.0
Exceptional
Sep
Couple
Deluxe Double/Twin Room
Stayed 1 night in July 2019

a great stay for pairs”

Location: exceptional Cleanliness: excellent, bedding fabric smells clean, fresh, they use the right products for their cleaning, i heard they do it all in house, no wonder they can keep good value of fabric as well as the smell is irresistible. Staff: friendly, approaching, enthusiastic, great smiles, handsome, and always ready to assist you prior your stay, during your stay, and post stay. Facilities: a wooden piece of art, we bought 2 luggage racks home, they will last forever im sure. Can NOT ask for more for the value of money i've spent. Thanks Hai Bay for taking care of us on these scorcher days of Hanoi. xoxo

Reviewed July 08, 2019

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9.2
Exceptional
Jonathan from Singapore
Solo traveler
Superior City View Room
Stayed 4 nights in September 2018

Hai Bay 4 day break”

The Hai Bay is a very new hotel. The bedroom, in particular the bed, were very comfortable. I liked the decor, with wood pannelling and parquet flooring. The staff, including; reception, porters, waiting staff at breakfast and the chamber maid were all very friendly and completed all my requests with a smile and efficiently. The young lady on reception during the early evenings, who kindly ordered Grab cabs on my behalf, particularly helpful and charming. I was particuarly touched to be given a birthday card and present. Very thoughhful! The accomodation was very good and excellent value for money. The facilities are not extensive, but adequate. Thank you very much for making me so comfortable.

Reviewed September 24, 2018

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Dear Mr. Jonathan, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards, Jamie Nguyen.

Responded September 26, 2018
Hai Bay Hotel & Restaurant
10.0
Exceptional
Hyerin from South Korea
Group
Deluxe Double/Twin Room
Stayed 2 nights in January 2019

Thank you”

냄새에 민감한 친구랑 갔는데 침대 화장실 전부 깨끗하고 냄새가 하나도 안나서 정말 만족했어요. 무엇보다 직원들이 굉장히 친절합니다! Thank you, Ha Ong! We were so impressed by you for trying to help us out with the missing phone. We finally found the owner of the phone in Korea, so thank you :) And thank you for Jackie (Duc Nguyen)! If it were not you it wouldn't be possible to get to the lotte mart and the airport! Thank you sm :) I wish you could see this. I would come back to Hai Bay Hotel to thank you guys :)))

Reviewed February 09, 2019

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10.0
Exceptional
Nadia from Vietnam
Family with young children
Superior Double Room
Stayed 1 night in April 2018

Exceptional”

Hai Bay has just opened so the facilities and quality of the hotel are great. Rated as a 3 star hotel but I have definitely felt that the service provided was 5 star. Staff was always so friendly and welcoming. The location of the hotel is ideal as well. It is within walking distance of all the popular and touristic places so it was very convenient for us, especially with kids. There are so many food places around so it made our staycation really worth it. Definitely recommend it and would come back soon!

Reviewed May 31, 2018

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Thank you for your support Ms. Nadia. We are very happy that you had a memorable stay with us. It would be nice if you could share your experience on trip advisor as well. We miss you and are looking forward to welcome you again soon.

Responded November 23, 2018
Hai Bay Hotel & Restaurant
8.0
Excellent
Moon from Australia
Couple
Superior Double Room
Stayed 2 nights in March 2019

Would recommend.”

Value for Money: Fine pricing. -1 for the lack of facilities that one might find with a similarly priced hotel elsewhere in VN. Location: Great. Right in the midst of the hustle and bustle of the Old Quarter, IF this is what you're seeking. Bear in mind that while this allowed us to travel quite easily to various POIs such as Hoan Kiem Lake and the abundance of eateries and cafes, it is noisy, and the blaring horns start early in the morning. Cleanliness: No significant complaints. The sheets are only changed on request, in our experience, as we did have to specifically request this when housekeeping made the room with the same sheets which carried an unpleasant smell. Staff: Lovely. Incredibly helpful. Liam in particular deserves a shout out and a recommendation for a promotion! Great mannerisms, professional and amicable. Facilities: Room was dark. Little natural light. Bare bones. Forego the b'fast. You're minutes away from amazing food and drink.

Reviewed March 19, 2019

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10.0
Exceptional
Katharine from United States
Couple
Superior Double Room
Stayed 2 nights in July 2018

Lovely boutique hotel on the edge of the old quarter”

We decided to try this new boutique hotel after a few disappointing Airbnb attempts in Hanoi... what a fantastic decision we made! From lovely front desk staff, engaged managers and delightful rooms with luscious beds and comfortable linens, we extended our stay once...then twice... I highly recommend this hotel-and if the budget allows, opt for a city view room. The street noise is a fun way to engage with Hanoi while luxuriating in your comfy room. (As an aside, the hotel is planning a restaurant and spa to open in the near future which will only make it more wonderful!)

Reviewed July 11, 2018

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Thank you for your support Ms. Katharine. We are very happy that you had a memorable stay at hai bay hotel. It would be nice if you could share your experience on trip advisor as well. We miss you and are looking forward to welcome you again soon.

Responded November 27, 2018
Hai Bay Hotel & Restaurant
9.6
Exceptional
Uros from Singapore
Family with young children
Superior Double Room
Stayed 4 nights in January 2019

Must stay!”

Usually, I like to change hotels if I come back to the same city, usually I like to try something new. But when I come back to Hanoi, no doubts, Hai Bay is the place to stay for me and my family. Thank you for everything.

Reviewed January 17, 2019

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9.2
Exceptional
Guillaume from France
Business traveler
Superior Double Room
Stayed 1 night in October 2018

Pleasant stay in a convenient location”

I only spent one (short) night hence my experience is very limited. The hotel is located in the old district of Hanoi, in a nice area where you find a lot of nice shops, restaurant and spas within walking distance. The bedroom is nice, classy and comfortable, but a bit small. The staff was very pleasant. Overall it was a good experience but I would need to stay longer to comment more aspects about this hotel.

Reviewed October 11, 2018

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Dear Mr. Guillaume, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards, Jamie Nguyen.

Responded October 16, 2018
Hai Bay Hotel & Restaurant
10.0
Exceptional
Victor from Singapore
Group
Superior Double Room
Stayed 1 night in July 2019

Just stay here already ”

This hotel is superb. Location is good, very clean and new. Staff (especially Son Pham and Jamie) is extremely helpful. We will definitely stay in Hai Bay if we were to go back to Hanoi.

Reviewed July 11, 2019

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10.0
Exceptional
Katrina from Australia
Family with young children
Two-Bedroom Family Suite with City View
Stayed 2 nights in November 2019

Great stay ”

Hai bay was great value for money. Very clean, lovely staff who were very accommodating. Decent breakfast. We stayed in 2 parts of the Old Quarter and preferred this location. Family room was big and well appointed. Totally recommend.

Reviewed November 06, 2019

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10.0
Exceptional
Victor from Singapore
Group
Family Suite City View with Balcony
Stayed 1 night in July 2019

Just stay here”

This hotel is superb. Location is good, very clean and new. Staff (especially Son Pham and Jamie) is extremely helpful. We will definitely stay in Hai Bay if were to go back to Hanoi.

Reviewed July 11, 2019

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9.6
Exceptional
Lyenhong from South Korea
Group
Deluxe Double/Twin Room
Stayed 2 nights in October 2019

Everything is perfect!”

Everything is perfect! I stay two night with my friends. easy to find. near down town(Hoan Kiem Lake). and breakfast is really delicious. especially rice noodle is really delicious more than famous outside restaurant. All staff is also kind.

Reviewed October 07, 2019

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10.0
Exceptional
Reid from United States
Couple
Superior Double Room
Stayed 2 nights in October 2018

Lovely gem in the old quarter ”

This new hotel was a great find! Very friendly and accommodating staff, lovely comfortable and clean rooms, and in a great location. Breakfast had a decent amount of choices - especially nonWestern but had enough western food to keep us full :) The bed was one of the most comfortable I have slept in during our 2 months in Asia! Also really appreciated the fast WiFi, quiet rooms despite being in the middle of the chaos, and the decent quality shampoo/conditioner/shower gel they use compared to most other hotels. Also appreciate that they have them in refillable containers which is a bit more green. Maybe they could do the same with their complimentary water bottles? Really nice that they let us store bags twice: for our Ha Giang trip and our Halong Bay trip. Made our time in Vietnam so easy and comfortable! Highly recommend :)

Reviewed October 18, 2018

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10.0
Exceptional
Marjo from Finland
Group
Deluxe Double/Twin Room
Stayed 3 nights in March 2019

Ex”

In overall the hotel was very good. Rooms were clean and in good condition, breakfast was delicious, staff very friendly and helpful and the location of the hotel was very very good. It is excellent choice those wanting to explore the old quarters of Hanoi and spend few days close by restaurants and shopping opportunities in the city.

Reviewed April 01, 2019

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