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Hakata Excel Hotel Tokyu
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8.4 Excellent guest rating
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"Superb location with clean room! Walking distance to a lot o..."

Ming T.Singapore
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9.1 Exceptional location
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9.1Location
2016

Hakata Excel Hotel Tokyu

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Excellent
Based on 2339 reviewsSee what guests said
8.4
91% would recommend to a friend
  • 200 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

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Room choices
Single - Non-Smoking
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  • City view
  • 18 m²/194 ft²
  • 1 double bed
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Small Double - Smoking
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  • City view
  • 18 m²/194 ft²
  • 1 double bed
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Superior Suite - Smoking
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  • City view
  • 83 m²/893 ft²
  • 2 double beds
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Single - Smoking
...
  • City view
  • 18 m²/194 ft²
  • 1 double bed
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Small Double Non-Smoking
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  • City view
  • 18 m²/194 ft²
  • 1 double bed
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Junior Suite - Non Smoking
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  • City view
  • 43 m²/463 ft²
  • 2 double beds
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Superior Double Non-Smoking
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  • City view
  • 39 m²/420 ft²
  • 1 king bed
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Junior Suite - Smoking
...
  • City view
  • 43 m²/463 ft²
  • 2 double beds
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Superior Twin - Non-Smoking
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  • City view
  • 38 m²/409 ft²
  • 2 semi double beds
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Corner Suite
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  • City view
  • 43 m²/463 ft²
  • 2 semi double beds and 1 fu...
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Verified guest reviews

Agoda Reviews (2339)
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Cleanliness8.5
Facilities8.0
Location9.1
Room comfort and quality8.0
Service8.7
Value for money8.2
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Showing 1742 verified guest comments
12345
6.4
Chik from Singapore
Family with young children
Triple - Non-Smoking
Stayed 6 nights in November 2017
Unbeatable location, big room... but beware the GLARING NEGATIVES
If you are solely looking for a good location, this hotel is unbeatable. There’s a shortcut to the subway, DonQ and a supermarket are in the subway building, great ramen and curry chains nearby. The walk to Tenjin is very enjoyable. There’s also a coin laundry on 3F. Our triple room was also excellent in size. There’s a mini living room if you want to skip hotel breakfast. Plenty of room for luggage. And the bathroom was very spacious. But there were glaring negatives: 1. The toilet stunk of urine from day one. Quite unbelievable for a Hotel! 2. The Aircon stayed on for less than 5 min in winter (possibly because the central heating was so efficient). Fortunately were were able to open our hotel room windows. In fact, everybody did this, including the Housekeeping staff, we noticed. 3. There was a serious lack of attentiveness. Our triple room was booked for 2 adults and 2 children, but housekeeping gave us only 3 sets of towels and 3 bottles of water daily. We had to ask for the 4th item Every.Single.Day. We stayed there for 6 nights, so the repetition was very frustating. 4. Finally, the service was mostly poor. Except for the checkin staff who did his best, all other encounters with front desk was not up to standard: cursory, cold, unsmiling. Perhaps they were numbed by the many foreign tourists they get, but honestly that should not be an excuse. Overall, superb location, great sized room, but the downsides mean that I will be looking for another hotel next time I visit Fukuoka.
Reviewed December 02, 2017
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10.0
Joowon from South Korea
Couple
Double Non-Smoking
Stayed 2 nights in August 2017
Good
Very good
Reviewed November 26, 2017
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8.0
Sin from Hong Kong
Family with teens
Twin - Non-Smoking
Stayed 2 nights in November 2017
Easy to locate hotel but not recommended to family with young children.
Staff are friendly n willing to help. Easy to communicate with English.
Reviewed November 18, 2017
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8.8
Goh from Singapore
Group
Quad Non-Smoking
Stayed 2 nights in October 2017
This place is bursting with colors
We only found out 1 day upon arrival that this hotel is located inside a red light district but we were not bothered by it, in fact it added a lot of life into our stay. The bouncers wont' approach you & there's definitely no girls standing on the streets, it's a lot of boys/girls clubs & not to mention plenty of izakaya & restaurants. The Nakasu Yatai are 5mims walk away but beware it's expensive to fill your tummies there. 4 of us had 4 ramen, 2 plates of grilled beef & chicken each cost us SGD95! We went for the experience cos the standard wasn't amazing. Canal City is nearby but I prefer to take 2 stops by train to Hakata Station.
Reviewed October 23, 2017
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8.0
Jason from Taiwan
Solo traveler
Hollywood Double Non-Smoking
Stayed 4 nights in October 2017
Very good
In heart of lively area. Easy access to shopping and dinning.
Reviewed October 21, 2017
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10.0
LEUNG from Hong Kong
Family with teens
Triple - Non-Smoking
Stayed 2 nights in October 2017
Nice and clean Triple room on 11/F
I read negative comments and photos before. However during my stay in the hotel, I found it is a tidy, nice and wonderful hotel situated in a good location which allowed a few minutes walk to the Subway. The bathroom of my hotel room is new and clean.
Reviewed October 18, 2017
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10.0
Pawin from Thailand
Family with young children
Stayed 2 nights in March 2017
Best stay in Hakata
Love this hotel so much. it's spacious and easy to get everything. Staff are friendly. Love it.
Reviewed September 20, 2017
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6.0
Kiren from United Kingdom
Group
Small Double Non-Smoking
Stayed 1 night in August 2017
Price reflected in the condition of the room
This hotel is situated at a great location. The rooms were unfortunately not clean and at a poor standard. Even after paying for an upgrade the rooms are very small and need modernizing. The staff however are ever friendly.
Reviewed September 18, 2017
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10.0
Ming from Singapore
Couple
Small Double Non-Smoking
Stayed 2 nights in May 2016
Exceptional
Superb location with clean room! Walking distance to a lot of attractions! Worth the stay!
Reviewed August 28, 2017
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10.0
Pek from Macau
Family with young children
Small Double Non-Smoking
Stayed 1 night in June 2017
Exceptional
Good location and near the station, clean and staff nice
Reviewed August 09, 2017
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Hakata Excel Hotel Tokyu
|Excellent 8.4
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