Hakone Airu
Get ready for an urban adventure with a stay at Hakone Airu, which offers you both the best of Hakone and the surrounding possibilities. The true local flavors and culture of Hakone are yours with a stay at Hakone Airu, located just 4.9 km from the famous The Hakone Open-Air Museum.
Take advantage of a wealth of unrivaled services and amenities at Hakone Airu. Stay connected throughout your stay with free internet access provided. Your explorations of Hakone can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The ryokan is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the ryokan come with linen service and air conditioning. The specially-designed rooms at Hakone Airu offer a layout option like a balcony or terrace. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator is available in some select rooms. You can stay fresh and clean with a hair dryer and towels provided in some of the guest bathrooms.
Dining and things to do
What's better than a good cup of coffee? Start every vacation day at the ryokan with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the ryokan. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Hakone Airu. Warm up at the end of the day with a visit to the massage. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.
Around the property
Venture outside Hakone Airu and explore Hakone during your stay. Tourists travel from around the world to see Hakone Ropeway, which is an easy visit just 7.6 km away. You're sure to want to visit Odawara Castle located 5.3 km away, among the most sought-after photographs for anyone visiting Hakone.
Reasons to stay here
This ryokan's facilities score higher than 96% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
This ryokan's staff and services score higher than 94% of accommodations in the city.
Exceptional”
Hakone airu was an amazing experience. We thoroughly enjoyed our stay, albeit we got there pretty late. The private onsen was totally worth it. The room is very spacious and the tatami beds were very comfortable. The staff were very attentive and spoke very good English. The only thing that was a negative was the dinner. It was mostly due to personal taste, but the dinner didn't blow us away. If the dinner is an important part of your decision to book, I would probably look elsewhere. Overall, an amazing experience and would definitely recommend it.
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Thank you for staying at our hotel. Glad to your review. The hotel has a private open-air bath and a public bath. Both are natural hot springs. They will be truly relaxing. But apologize for not being able to satisfy you at dinner. Dinner is served with Japanese kaiseki. The kaiseki cuisine is mainly cooked with fish and seafood. Communicate the review to the chef and strive to improve. Hakone has different pleasures depending on the season. Please come to Hakone again. Thank you.
Pure Awesomeness!”
Awesome room, awesome food, awesome staff!
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Thank you for staying at our hotel. We are waiting for your return visit. Please come to Hakone again.
Perfect”
Nothing else to say. Just perfect.
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最高のお褒めの言葉を頂戴し大変嬉しく存じます。 まだまだ至らぬ点が多々御座いますので、更なるサービス向上に努め全従業員で精進して参ります。 またのお越しを心よりお待ち申し上げております。 有難う御座いました。
Excellent experience”
Very impressive room decoration, food and view! Nice service, but hot spring has some strange smell
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Thank you for staying at our hotel. Glad to your review. There are different types of hot springs depending on the area. Our hot spring is a simple hot spring with no color or smell. There are many hot springs with a peculiar smell in the Hakone Gora area. (Sulfur hot spring) Thank you.
Magical!”
We stayed one night at Hakone Airu and would highly recommend it! The staff were welcoming and helpful from the moment we stepped through the door. Our dinner and breakfast were wonderfully presented and tasted delicious. Our room was spectacular with a view of the mountains, comfortable bedding, lovely amenities, but it was the private onsen that was most spectacular. We highly recommend Hakone Airu!
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Did you enjoy magic at our hotel? Spend a relaxing time in the private hot springs and meals. We are waiting for your re-visit. Thank you.
Great experience ! Enthusiastic staffs with excellent service provided”
Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !
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Thank you for staying at our hotel. Our hotel is a mix of Japanese style inn and Bali resort. There is a private hot spring in every room to relax. Hakone enjoys different seasons. Please come to Hakone again. Thank you.
This place is AMAZING”
We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!
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Thank you for having you stay. I feel very honored. You're very kind.
Amazing with excellent customer service! ”
Stayed here for one night on our way to Osaka from Tokyo. Pros: Even though the price is a bit steep, the rooms were clean and modern. The private onsen in the room was definitely the highlight - amazing and had a mountain view. I'm not sure what is in the onsen water but my skin felt so soft and supple afterwards, and my muscles felt so relaxed! We had dinner in a private room downstairs with each course brought out and explained to us! We did have an issue with getting hot water in the shower initially but when we called downstairs with the problem, someone came up and fixed it immediately (within 5 minutes). In terms of the bed, it was actually really comfortable despite it being on the floor, no issues sleeping! Cons: from the train station, I highly recommend taking a taxi to this place. When you get closer to the hotel, you have to walk this > 45 degree incline up a hill to reach it. Event hough it says ~15 minute walk, that steep incline, is brutal.
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Thank you for staying and reviewing our hotel. There is a steep slope from Hakone Yumoto Station to the hotel. Please come by bus or taxi. However, if you go up the hill, there is a beautiful Mountainview hot spring. Enjoying them Thank you.
Good service”
Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone
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Thank you for staying at our hotel. I appreciate your review. You can leave your futon as it is. Please tell us at check-in. I am waiting for your revisit.
Very good”
Great service, very friendly, unique and magical experience. It’s an uphill walk from Hakone-Yumoto station (although Google says it’s 12 mins) so be prepared!
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Thank you for staying at our hotel. There is a slope from Hakone Yumoto Station to the hotel. We recommend that you come to the hotel by bus or taxi. The return is downhill. Please enjoy the shopping street in the city. Thank you.
Overpriced ”
This hotel is absolutely beautiful but completely overpriced. I wasn’t surprised to see that my room had been drastically reduced in price on the day that I arrived. Unfortunately I couldn’t take advantage of the new offer. The dinner would be a wonderful addition, if the food was at all edible.
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We offer Japanese food kaiseki. Kaiseki is cooked using fish and seafood. We will communicate your review to the chef and make an improvement effort. Thank you.
Honeymoon”
Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.
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Happy Honeymoon Anniversary! Thank you for staying at our hotel. Did you enjoy the hot springs and scenery of Hakone? Please come again.
Awesome room. Improvement needed to accomodate non Japanese speakers”
The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.
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Thank you for staying at our hotel. There is a staff who can speak English and Chinese etc at our hotel. Even if there is a language barrier, I cover it with hospitality, which is the strength of the Japanese. We are looking forward to seeing you again. Thank you.
Amazing”
Best hotel I have ever stayed at !! The in-room onsen was amazing, private dining service was incredible, staff were so helpful and the cleanliness and amenities were better than most 5-star hotels!!!
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Thank you for staying and reviewing our hotel. We are pleased that you are satisfied with the stay. Our hotel has celebrated its 3rd anniversary. And this year we won the Agoda Gold Circle Award 2019. We will make an effort to provide better service. Please come to Hakone again. Thank you.
Unbelievable ”
Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.
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Meals are traditional Japanese food You can enjoy the food appearance. We are waiting for your revisit.
Amazing Getaway, Relaxing, Peaceful and Quiet”
Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).
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Thank you for staying at our hotel. There is a private hot spring in every room. They will heal you very much. Please enjoy the look and taste of the traditional Japanese-kaiseki dinner. There is a steep slope from the station to the hotel. Please come to the hotel by bus or taxi. Thank you very much.
Good facilities and great staff”
Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.
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Cherry blossoms bloom very beautifully from the end of March to the beginning of April. You can see them from our hotel. Please come to Hakone again.Thank you.
Healing experience”
The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!
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Thank you for staying at our hotel. Did you enjoy the hot spring? The scenery will change according to the season in Hakone. We are waiting for your revisit.
Brilliant service, services & decor!”
Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.
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Thank you for staying at our hotel. I appreciate your review as well. Relax with hot springs and nice views, Japanese cuisine. We arewaiting for your revisit.
Exceptional”
Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.
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Happy Honeymoon! Thank you for staying at our hotel. Hotel futon is original order mat of special order. You can sleep comfortably. The hot spring in the room is a natural hot spring. The view from the terrace is also good. We are waiting for your revisit.