This property is in high demand!
Last booked 12 hours ago | 11 travelers are looking at this property right now
July 3, 2018
500 meters to public transportation
Located in heart of Hakone
Free Wi-Fi in all rooms!
Hot spring bath
Last booked 12 hours ago | 11 travelers are looking at this property right now
|Value for money||8.5|
|Nearest airport||Haneda Airport (HND)|
|Distance to airport||69.9 km|
"Great service and rooms with great views."
November 15, 2018
"We would love to come back and stay here again sometime."
October 27, 2018
"Our stay here was amazing!"
October 27, 2018
"Friendly staff and great food."
December 23, 2018
Well-positioned in Hakone Yumoto, Hakone Airu is the ideal point of departure for your excursions in Hakone. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Hakone Airu offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park.
12 rooms spread over 4 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, clothes rack, free welcome drink, mirror, slippers can be found in selected rooms. The hotel offers many unique recreational opportunities such as hot spring bath. Discover an engaging blend of professional service and a wide array of features at Hakone Airu.
"Very nice and relaxing"
January 1, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Amazing Getaway, Relaxing, Peaceful and Quiet”
Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).
Thank you for staying at our hotel. There is a private hot spring in every room. They will heal you very much. Please enjoy the look and taste of the traditional Japanese-kaiseki dinner. There is a steep slope from the station to the hotel. Please come to the hotel by bus or taxi. Thank you very much.
Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.
Happy Honeymoon Anniversary! Thank you for staying at our hotel. Did you enjoy the hot springs and scenery of Hakone? Please come again.
Awesome room. Improvement needed to accomodate non Japanese speakers”
The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.
Thank you for staying at our hotel. There is a staff who can speak English and Chinese etc at our hotel. Even if there is a language barrier, I cover it with hospitality, which is the strength of the Japanese. We are looking forward to seeing you again. Thank you.
Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.
Happy Honeymoon! Thank you for staying at our hotel. Hotel futon is original order mat of special order. You can sleep comfortably. The hot spring in the room is a natural hot spring. The view from the terrace is also good. We are waiting for your revisit.
Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone
Thank you for staying at our hotel. I appreciate your review. You can leave your futon as it is. Please tell us at check-in. I am waiting for your revisit.
The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!
Thank you for staying at our hotel. Did you enjoy the hot spring? The scenery will change according to the season in Hakone. We are waiting for your revisit.
Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.
Meals are traditional Japanese food You can enjoy the food appearance. We are waiting for your revisit.
Best ryokan Bali style ”
Everything is good except that you need to walk uphill to the ryokan, if you miss the bus. Very nice and relaxing
We recommend that you use a taxi or bus from the station to the hotel. Please walk around and enjoy the shopping street when there are few luggage. We are waiting for your revisit. Thank you.
Positively interesting. ”
Not traditional in decor but overall great. Friendly staff and great food. Only complaint was that you must pay cash for the stay which agoda website does not specify.
Thank you for staying at our hotel. Did you relax with Japanese food and hot springs? Credit cards can not be used for reservations from sites other than the official website. It also shows on the site of Agoda. (Policy column) Please make a reservation from official website when you wish to pay with card. Thank you.
Friendly staff and delicous food!
Thank you for staying at our hotel. Please come to Hakone again. We are waiting for your revisit
Good facilities and great staff”
Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.
Cherry blossoms bloom very beautifully from the end of March to the beginning of April. You can see them from our hotel. Please come to Hakone again.Thank you.
Great staff and service. ”
Great spa! Difficult to find! Amazing Japanese food.
Please come and look forward to hot spring and Japanese food. We are waiting for your revisit.
This place is AMAZING”
We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!
Thank you for having you stay. I feel very honored. You're very kind.
Brilliant service, services & decor!”
Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.
Thank you for staying at our hotel. I appreciate your review as well. Relax with hot springs and nice views, Japanese cuisine. We arewaiting for your revisit.
Great service and rooms with great views. Food could be better.
Thank you for staying at our hotel. Did you enjoyed Japanese inns? Mt.Fuji can be seen from the lake when the weather is nice. Please come to Hakone again.
Very nice place, very overpriced, uncomfortable beds.”
Great architecture, nice amenities. 700 yen for coffee, 2,500 yen for tiny sake, meals ok, but not enough to eat for westerners, staff has poor English and poor customer service skills
Thank you for staying at our hotel. We have many kinds of liquors. It is from 850 yen. Our hotel also has English and Chinese speaking staff. Please experience Japanese hospitality.
Nice, neat and clean accommodation”
Nice open air bath but water temperature varies (cannot adjust manually)
Thank you for staying at our hotel. You can enjoy a natural hot spring bath. The temperature keeps around 40 degrees. We are waiting for your visit again.
Not a traditional Japanese Rykon”
All the decor & staffs’ uniform are Balinese. The only thing Japanese is the tatami room. There is no Japanese garden except views of mountains. I’m sure many other properties around have Mountain View’s. Dinner was served in a private room face out to window of street & roofs. They were served in courses with nice presentations. Couple of dishes were very fishy. Dinner was disappointing. But breakfast was good. If you want to have the traditional Japanese Rykon experience this place is not it. It’s more like a Balinese spa.
Our hotel is a mix of Japanese style inn and Bali style resort. You can enjoy a different stay than usual. Please spend time in Japanese Kaiseki and a private open-air bath. Thank you.
Absolutely superb, all round amazing experience. Food exceptional, high level of customer service.
Thank you for staying at our hotel and the best reviews. Our hotel has a private hot spring in every room. You can take a bath while looking at the mountain. It will be healed very beautifully. We are waiting for your revisit. Thank you.
Great experience ! Enthusiastic staffs with excellent service provided”
Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !
Thank you for staying at our hotel. Our hotel is a mix of Japanese style inn and Bali resort. There is a private hot spring in every room to relax. Hakone enjoys different seasons. Please come to Hakone again. Thank you.