Amazing Getaway, Relaxing, Peaceful and Quiet”

Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).

Honeymoon”

Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.

Awesome room. Improvement needed to accomodate non Japanese speakers”

The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.

Exceptional”

Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.

Good service”

Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone

Healing experience”

The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!

Unbelievable ”

Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.

Best ryokan Bali style ”

Everything is good except that you need to walk uphill to the ryokan, if you miss the bus. Very nice and relaxing

Positively interesting. ”

Not traditional in decor but overall great. Friendly staff and great food. Only complaint was that you must pay cash for the stay which agoda website does not specify.

Exceptional”

Friendly staff and delicous food!

Good facilities and great staff”

Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.

Great staff and service. ”

Great spa! Difficult to find! Amazing Japanese food.

This place is AMAZING”

We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!

Brilliant service, services & decor!”

Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.

Exceptional”

Great service and rooms with great views. Food could be better.

Very nice place, very overpriced, uncomfortable beds.”

Great architecture, nice amenities. 700 yen for coffee, 2,500 yen for tiny sake, meals ok, but not enough to eat for westerners, staff has poor English and poor customer service skills

Nice, neat and clean accommodation”

Nice open air bath but water temperature varies (cannot adjust manually)

Not a traditional Japanese Rykon”

All the decor & staffs’ uniform are Balinese. The only thing Japanese is the tatami room. There is no Japanese garden except views of mountains. I’m sure many other properties around have Mountain View’s. Dinner was served in a private room face out to window of street & roofs. They were served in courses with nice presentations. Couple of dishes were very fishy. Dinner was disappointing. But breakfast was good. If you want to have the traditional Japanese Rykon experience this place is not it. It’s more like a Balinese spa.

Exceptional”

Absolutely superb, all round amazing experience. Food exceptional, high level of customer service.

Great experience ! Enthusiastic staffs with excellent service provided”

Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !