Hakone Airu
Newly built
Free Wi-Fi

Hakone Airu

499-1 Yumoto, Hakone, Hakone, Japan, 2500311
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Deluxe Japanese Style Room with Open-Air Bath - Guestroom Hakone Airu
Deluxe Japanese Style Room with Open-Air Bath - Guestroom
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    Deluxe Japanese Style Room with Open-Air Bath - Guestroom Hakone Airu
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    Hot spring bath Hakone Airu

    Hakone Airu Reviews

    9.1
    Exceptional
    /10
    (108 reviews)See what guests said
    8.8
    Excellent

    "Great spa!"

    Jeffrey

    -

    July 3, 2018

    9.6
    Exceptional cleanliness
    Recommended by 91% of guests

    Things you’ll love about Hakone Airu

    Things you'll love

    • 500 meters to public transportation

    • Located in heart of Hakone

    • Free Wi-Fi in all rooms!

    • Hot spring bath

    Excellent
    Location
    8.4
    See map
    Excellent location
    Popular neighborhood
    Popular
    Nearby
  • The Hakone Open-Air Museum4.86 km
  • Hakone Kowakien Yunessun5.25 km
  • Hakone Shrine7.37 km
  • Hakone Owakudani7.62 km
  • Pola Museum of Art7.89 km
  • Lake Ashi8.07 km
  • Venetian Glass Museum8.65 km
  • Sengokuhara Onsen8.72 km
  • The Museum of The Little Prince in Hakone9.06 km
  • Hakone Lalique Museum9.51 km
  • This property is in high demand!

    Last booked 12 hours ago | 11 travelers are looking at this property right now

    Value for money8.5
    Location rating8.4
    Nearest airportHaneda Airport (HND)
    Distance to airport69.9 km

    Rooms available at Hakone Airu

    Deluxe Japanese Style Room with Open-Air Bath
    Deluxe Japanese Style Room with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Standard Japanese Style Room with Open-Air Bath
    Standard Japanese Style Room with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Superior Japanese Style Room with Open-Air Bath
    Superior Japanese Style Room with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Deluxe Room with Open-Air Bath with Mountain View- High Floor
    Deluxe Room with Open-Air Bath with Mountain View- High Floor
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 4 futons
    Enter dates to see prices
    Superior Japanese Style Room for 4 People with Open-Air Bath
    Superior Japanese Style Room for 4 People with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Standard Room with Open-Air Bath with Mountain View
    Standard Room with Open-Air Bath with Mountain View
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 4 futons
    Enter dates to see prices
    Superior Room with Open-Air Bath with Mountain View
    Superior Room with Open-Air Bath with Mountain View
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 4 futons
    Enter dates to see prices
    Standard Japanese Style Room for 4 People with Open-Air Bath
    Standard Japanese Style Room for 4 People with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Deluxe Japanese Style Room for 4 People with Open-Air Bath
    Deluxe Japanese Style Room for 4 People with Open-Air Bath
    ...
    • Room size: 20 m²/215 ft²
    • Mountain view
    • 4 futons
    Enter dates to see prices
    Superior Room with Open-Air Bath with Mountain View - Steak Dinner
    Superior Room with Open-Air Bath with Mountain View - Steak Dinner
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 4 futons
    Enter dates to see prices
    Have a question for Hakone Airu?

    What people love about Hakone Airu

    • 9.2
      Exceptional
      Staff 

      "Great service and rooms with great views."

      Michael

      |

      November 15, 2018

    • 9.6
      Exceptional

      "We would love to come back and stay here again sometime."

      Elena

      |

      October 27, 2018

    • 9.6
      Exceptional

      "Our stay here was amazing!"

      Elena

      |

      October 27, 2018

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    More about Hakone Airu

    More about Hakone Airu

    10.0
    Exceptional

    "Friendly staff and great food."

    Chika

    |

    December 23, 2018

    Read more reviews

    An overview

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    What they offer

    8.8
    Excellent

    "Very nice and relaxing"

    M

    |

    January 1, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hakone Airu from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (108)Booking.com Reviews (356)
    9.1
    /
    10
    Exceptional
    Cleanliness9.6
    Facilities9.3
    Location8.4
    Service9.6
    Value for money8.5
    All languages
    All guests (108)
    All room types
    Showing 51 verified guest comments
    123
    9.6
    Exceptional
    Brian from Australia
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in March 2019

    Amazing Getaway, Relaxing, Peaceful and Quiet”

    Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).

    Reviewed April 14, 2019

    Thank you for staying at our hotel. There is a private hot spring in every room. They will heal you very much. Please enjoy the look and taste of the traditional Japanese-kaiseki dinner. There is a steep slope from the station to the hotel. Please come to the hotel by bus or taxi. Thank you very much.

    Responded April 18, 2019
    Hakone Airu
    10.0
    Exceptional
    Ben from United Kingdom
    Couple
    Superior Japanese Style Room with Open-Air Bath
    Stayed 1 night in September 2018

    Honeymoon”

    Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.

    Reviewed October 01, 2018

    Happy Honeymoon Anniversary! Thank you for staying at our hotel. Did you enjoy the hot springs and scenery of Hakone? Please come again.

    Responded October 04, 2018
    Hakone Airu
    8.0
    Excellent
    François from Canada
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in September 2018

    Awesome room. Improvement needed to accomodate non Japanese speakers”

    The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.

    Reviewed September 18, 2018

    Thank you for staying at our hotel. There is a staff who can speak English and Chinese etc at our hotel. Even if there is a language barrier, I cover it with hospitality, which is the strength of the Japanese. We are looking forward to seeing you again. Thank you.

    Responded September 19, 2018
    Hakone Airu
    9.6
    Exceptional
    Elena from Canada
    Couple
    Superior Japanese Style Room with Open-Air Bath
    Stayed 2 nights in October 2018

    Exceptional”

    Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.

    Reviewed October 27, 2018

    Happy Honeymoon! Thank you for staying at our hotel. Hotel futon is original order mat of special order. You can sleep comfortably. The hot spring in the room is a natural hot spring. The view from the terrace is also good. We are waiting for your revisit.

    Responded October 27, 2018
    Hakone Airu
    9.2
    Exceptional
    James from Singapore
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in October 2018

    Good service”

    Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone

    Reviewed October 24, 2018

    Thank you for staying at our hotel. I appreciate your review. You can leave your futon as it is. Please tell us at check-in. I am waiting for your revisit.

    Responded October 25, 2018
    Hakone Airu
    10.0
    Exceptional
    Jessica from Australia
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 2 nights in August 2018

    Healing experience”

    The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!

    Reviewed August 14, 2018

    Thank you for staying at our hotel. Did you enjoy the hot spring? The scenery will change according to the season in Hakone. We are waiting for your revisit.

    Responded August 14, 2018
    Hakone Airu
    10.0
    Exceptional
    Sheila from United States
    Couple
    Deluxe Japanese Style Room with Open-Air Bath
    Stayed 1 night in June 2018

    Unbelievable ”

    Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.

    Reviewed June 30, 2018

    Meals are traditional Japanese food You can enjoy the food appearance. We are waiting for your revisit.

    Responded August 03, 2018
    Hakone Airu
    8.8
    Excellent
    M from Singapore
    Couple
    Deluxe Japanese Style Room with Open-Air Bath
    Stayed 2 nights in December 2018

    Best ryokan Bali style ”

    Everything is good except that you need to walk uphill to the ryokan, if you miss the bus. Very nice and relaxing

    Reviewed January 01, 2019

    We recommend that you use a taxi or bus from the station to the hotel. Please walk around and enjoy the shopping street when there are few luggage. We are waiting for your revisit. Thank you.

    Responded January 01, 2019
    Hakone Airu
    10.0
    Exceptional
    Chika from United States
    Couple
    Deluxe Room with Open-Air Bath with Mountain View- High Floor
    Stayed 1 night in December 2018

    Positively interesting. ”

    Not traditional in decor but overall great. Friendly staff and great food. Only complaint was that you must pay cash for the stay which agoda website does not specify.

    Reviewed December 23, 2018

    Thank you for staying at our hotel. Did you relax with Japanese food and hot springs? Credit cards can not be used for reservations from sites other than the official website. It also shows on the site of Agoda. (Policy column) Please make a reservation from official website when you wish to pay with card. Thank you.

    Responded December 24, 2018
    Hakone Airu
    10.0
    Exceptional
    Aernout from Netherlands
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in April 2019

    Exceptional”

    Friendly staff and delicous food!

    Reviewed April 22, 2019

    Thank you for staying at our hotel. Please come to Hakone again. We are waiting for your revisit

    Responded April 28, 2019
    Hakone Airu
    8.4
    Excellent
    Pearl from Singapore
    Group
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in April 2019

    Good facilities and great staff”

    Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.

    Reviewed April 08, 2019

    Cherry blossoms bloom very beautifully from the end of March to the beginning of April. You can see them from our hotel. Please come to Hakone again.Thank you.

    Responded April 09, 2019
    Hakone Airu
    8.8
    Excellent
    Jeffrey from United States
    Solo traveler
    Standard Japanese Style Room with Open-Air Bath
    Stayed 3 nights in June 2018

    Great staff and service. ”

    Great spa! Difficult to find! Amazing Japanese food.

    Reviewed July 03, 2018

    Please come and look forward to hot spring and Japanese food. We are waiting for your revisit.

    Responded August 03, 2018
    Hakone Airu
    9.6
    Exceptional
    Brian from United States
    Couple
    Deluxe Japanese Style Room with Open-Air Bath
    Stayed 1 night in May 2018

    This place is AMAZING”

    We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!

    Reviewed May 18, 2018

    Thank you for having you stay. I feel very honored. You're very kind.

    Responded May 18, 2018
    Hakone Airu
    10.0
    Exceptional
    Al from Canada
    Family with teens
    Deluxe Japanese Style Room with Open-Air Bath
    Stayed 1 night in December 2018

    Brilliant service, services & decor!”

    Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.

    Reviewed December 31, 2018

    Thank you for staying at our hotel. I appreciate your review as well. Relax with hot springs and nice views, Japanese cuisine. We arewaiting for your revisit.

    Responded January 01, 2019
    Hakone Airu
    9.2
    Exceptional
    Michael from United States
    Couple
    Superior Japanese Style Room with Open-Air Bath
    Stayed 1 night in November 2018

    Exceptional”

    Great service and rooms with great views. Food could be better.

    Reviewed November 15, 2018

    Thank you for staying at our hotel. Did you enjoyed Japanese inns? Mt.Fuji can be seen from the lake when the weather is nice. Please come to Hakone again.

    Responded November 16, 2018
    Hakone Airu
    6.8
    Good
    Craig from United States
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in October 2018

    Very nice place, very overpriced, uncomfortable beds.”

    Great architecture, nice amenities. 700 yen for coffee, 2,500 yen for tiny sake, meals ok, but not enough to eat for westerners, staff has poor English and poor customer service skills

    Reviewed October 10, 2018

    Thank you for staying at our hotel. We have many kinds of liquors. It is from 850 yen. Our hotel also has English and Chinese speaking staff. Please experience Japanese hospitality.

    Responded October 13, 2018
    Hakone Airu
    7.6
    Very good
    Kwong from Hong Kong
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in August 2018

    Nice, neat and clean accommodation”

    Nice open air bath but water temperature varies (cannot adjust manually)

    Reviewed August 21, 2018

    Thank you for staying at our hotel. You can enjoy a natural hot spring bath. The temperature keeps around 40 degrees. We are waiting for your visit again.

    Responded August 22, 2018
    Hakone Airu
    5.6
    Tammy from United States
    Family with teens
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in July 2019

    Not a traditional Japanese Rykon”

    All the decor & staffs’ uniform are Balinese. The only thing Japanese is the tatami room. There is no Japanese garden except views of mountains. I’m sure many other properties around have Mountain View’s. Dinner was served in a private room face out to window of street & roofs. They were served in courses with nice presentations. Couple of dishes were very fishy. Dinner was disappointing. But breakfast was good. If you want to have the traditional Japanese Rykon experience this place is not it. It’s more like a Balinese spa.

    Reviewed July 12, 2019

    Our hotel is a mix of Japanese style inn and Bali style resort. You can enjoy a different stay than usual. Please spend time in Japanese Kaiseki and a private open-air bath. Thank you.

    Responded July 17, 2019
    Hakone Airu
    10.0
    Exceptional
    Liubov from United Kingdom
    Couple
    Standard Japanese Style Room with Open-Air Bath
    Stayed 1 night in June 2019

    Exceptional”

    Absolutely superb, all round amazing experience. Food exceptional, high level of customer service.

    Reviewed June 21, 2019

    Thank you for staying at our hotel and the best reviews. Our hotel has a private hot spring in every room. You can take a bath while looking at the mountain. It will be healed very beautifully. We are waiting for your revisit. Thank you.

    Responded June 27, 2019
    Hakone Airu
    8.8
    Excellent
    Tik from Hong Kong
    Couple
    Deluxe Japanese Style Room with Open-Air Bath
    Stayed 1 night in May 2019

    Great experience ! Enthusiastic staffs with excellent service provided”

    Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !

    Reviewed May 29, 2019

    Thank you for staying at our hotel. Our hotel is a mix of Japanese style inn and Bali resort. There is a private hot spring in every room to relax. Hakone enjoys different seasons. Please come to Hakone again. Thank you.

    Responded May 31, 2019
    Hakone Airu
    123
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    Hakone Airu
    |Exceptional 9.1
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • The Hakone Open-Air Museum
    • Hakone Yumoto Train Station is within 0.48 km