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Hot spring bath, Hakone Airu in Hakone
Top Floor Deluxe Japanese Style Room with Open-Air Bath - View, Hakone Airu in Hakone
Lobby, Hakone Airu in Hakone
Lobby, Hakone Airu in Hakone
Interior view, Hakone Airu in Hakone
Interior view, Hakone Airu in Hakone
Balcony/terrace, Hakone Airu in Hakone

Removed from saved list

8.9

Excellent

210 reviews

210 reviews

View8
Food & Dining4
Breakfast3
See map
See map

8.4

Excellent

Location rating score

Excellent location
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Shogenji Temple
140 m
Hakone Yumoto Onsen
200 m
Sounji Temple
250 m
Hagino Tofu
260 m
Chimoto
270 m
Popular landmarks
The Hakone Open-Air Museum
4.9 km
Odawara Castle
5.3 km
Hakone Gōra Park
5.5 km
Hakone Shrine / Kuzuryu Shrine Singu
7.4 km
Ōwakudani
7.6 km
Closest landmarks
Takeichi
310 m
Hakone Kanko Bussan Kan
320 m
Odawara Yumoto Country Club
390 m
Nanohana
400 m
Hakone Yosegi-zaiku Kiro
430 m

Hakone Airu

499-1 Yumoto, Hakone, Hakone, Japan, 2500311 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Hakone

520 meters to public transportation

Free Wi-Fi in all rooms!

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Shops

Bar

Coffee shop

Restaurants

Your dates are popular among travelersUsers are booking a place in Hakone every 1 minutes on Agoda.com
Value for money8.4
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport71.1 km

Rooms available at Hakone Airu

Deluxe Room with Open-Air Bath with Mountain View - 4F
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Top Floor Deluxe Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Standard Room with Open-Air Bath with Mountain View - 2F
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
2nd Floor Standard Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
3rd Floor Superior Japanese Style Room with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-style Room (Ranzan/Sansui/Moegi/Yuzan/Senshi Type, Komorebi-no-Ma Floor)
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 4 futons
Enter dates to see prices
Superior Room with Open-Air Bath with Mountain View - 3F - Steak Dinner
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-style Room (Mizuki/Suigetsu/Akari/Yuzutsu/Subaru Type, Chobo-no-Ma Floor)
...
  • Room size: 19 m²/205 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
2nd Floor Standard Japanese Style Room for 4 People with Open-Air Bath
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices

Frequently asked questions

What points of interest are close by Hakone Airu that are in walking range?

While residing at Hakone Airu, start off your holiday break by exploring the nearest destinations that are within close proximity to the property which include Shogenji Temple, Hakone Yumoto Onsen, and Sounji Temple.

How many floors does Hakone Airu have?

Hakone Airu has a total of 4 floors.

How many rooms does Hakone Airu have?

Hakone Airu has a total of 15 rooms.

How long do travelers generally stay at Hakone Airu?

Verified past guests that have stayed at Hakone Airu had an average nightly stay of 1 night at this property.

What payment cards are accepted at Hakone Airu?

Enjoy the comfort of easy payment at Hakone Airu which supports up to 9, with payment card options such as Visa, American Express, UnionPay, Cash, and MasterCard.

What is the average rating that past Families with young children have given to Hakone Airu?

Verified families with young children that have stayed at this property have given Hakone Airu an average rating of 8.5. You can look up more descriptive customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Hakone Airu?

Verified families with older children that have stayed at this property have given Hakone Airu an average rating of 8.5. You can look up more descriptive customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to Hakone Airu?

Verified group travelers that have stayed at this property have given Hakone Airu an average rating of 8.9. You can check out more comprehensive customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Hakone Airu?

The nearest train, metro, or bus station is Shimo-Soga, 11137.21 m away from Hakone Airu.

What are popular destinations close to Hakone Airu?

Hakone Airu’s location in the Hakone neighborhood puts it in close proximity to recognized points of interest including Kanagawa Prefectural Museum of Natural History.

What time is check-in and check-out at Hakone Airu?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about Hakone Airu

  • 9.2

    Exceptional
    Spaciousness

    "The room is very spacious and the tatami beds were very comfortable."

    dallas

    |

    February 25, 2020

  • 9.2

    Exceptional
    Bathroom

    "The private outdoor bath and adjoining shower were awesome!"

    Sasha

    |

    April 18, 2023

  • 7.6

    Very good

    "Room converts to lounge where friends you travel with can all hang out which is great."

    Al

    |

    July 12, 2023

Property ranking|Compared to 522 Hakone properties
See all rankings
Cleanliness score
9.5/10
Service score
9.5/10
Couples review score
9.1/10
Value for money score
8.4/10
Better than
98
%
of Hakone properties
Better than
95
%
of Hakone properties
Better than
93
%
of Hakone properties
Better than
89
%
of Hakone properties
Overall rating:

8.9

Excellent
210 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.4
Read all reviews >
What travelers say they love:
It is a great stay.
Wee from Singapore
Couple
More about Hakone Airu

More about Hakone Airu

Hakone Airu

Get ready for an urban adventure with a stay at Hakone Airu, which offers you both the best of Hakone and the surrounding possibilities. The true local flavors and culture of Hakone are yours with a stay at Hakone Airu, located just 4.9 km from the famous The Hakone Open-Air Museum.
Take advantage of a wealth of unrivaled services and amenities at Hakone Airu. Stay connected throughout your stay with free internet access provided. Your explorations of Hakone can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The ryokan is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the ryokan come with linen service and air conditioning. The specially-designed rooms at Hakone Airu offer a layout option like a balcony or terrace. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator is available in some select rooms. You can stay fresh and clean with a hair dryer and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the ryokan with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the ryokan. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Hakone Airu. Warm up at the end of the day with a visit to the massage. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Hakone Airu and explore Hakone during your stay. Tourists travel from around the world to see Hakone Ropeway, which is an easy visit just 7.6 km away. You're sure to want to visit Odawara Castle located 5.3 km away, among the most sought-after photographs for anyone visiting Hakone.


Reasons to stay here

This ryokan's facilities score higher than 96% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.
This ryokan's staff and services score higher than 94% of accommodations in the city.

Show less

Amenities and facilities

Exceptional
Facilities

9.2

Most talked about facilities

Food & Dining

13 mentions

Breakfast

4 mentions

View

1 mention

Languages spoken
  • English
  • Japanese
  • Nepali
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Refrigerator
  • Shower
  • Towels

Food and dining

Breakfast options
  • Asian
Restaurants on site
Restaurant
  • Cuisine: Japanese

Location

499-1 Yumoto, Hakone, Hakone, Japan, 2500311
Excellent
Location

8.4

Airports
  • Haneda Airport (HND)
    71.1 km 1.3 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    96.8 km 1.9 hour drive
Public transportation
  • Hakone Yumoto Train Station
    500 m
  • Tounosawa Train Station
    900 m
Hospital or clinic
  • Hakone Clinic
    1.7 km
Convenience store
  • 7 Eleven
    710 m
Cash withdrawal
  • ATM
    540 m

What's nearby

Popular landmarks
  • The Hakone Open-Air Museum
    4.9 km
  • Odawara Castle
    5.3 km
  • Hakone Gōra Park
    5.5 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.4 km
  • Ōwakudani
    7.6 km
  • Hakone Ropeway
    7.6 km
  • Pola Museum of Art
    7.9 km
  • Hakone Venetian Glass Museum
    8.7 km
  • Sengokuhara
    9.6 km
Nearby landmarks
  • Shogenji Temple
    140 m
  • Hakone Yumoto Onsen
    200 m
  • Sounji Temple
    250 m
  • Hagino Tofu
    260 m
  • Chimoto
    270 m
  • Kei Hiraga Museum
    300 m
  • Takeichi
    310 m
  • Hakone Kanko Bussan Kan
    320 m
  • Odawara Yumoto Country Club
    390 m
  • Nanohana
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Check-in is not possible after 07:00 PM.
  • Pets are strictly not allowed at the property.
  • Guests who reserved a room with dinner must check in before 07:00 PM or dinner cannot be served and no refund provided.
  • Restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 09:00 PM.
  • Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
  • Children using existing beds are charged JPY 2,160 at the property.
  • Smoking is only allowed in designated areas.
  • The property does not accept credit cards. All charges must be settled by cash.
  • Guests with food allergies are advised to notify the property 3 days before check-in. Additional fee might be charged according to the menu. In case of serious symptom, the property may reject the request for the safety.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until19:00
  • Check-out until10:00
  • Reception open until21:00
Extras
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 15
  • Room voltage100
  • Year property opened2017
Parking
  • Daily parking fee0 JPY

Reviews of Hakone Airu from real guests

Provided by verified guests of Agoda
8.9
Cleanliness9.5
Facilities9.2
Location8.4
Service9.5
Value for money8.4
High score for Hakone
Rating
9+ Exceptional (57)
8-9 Excellent (10)
7-8 Very Good (9)
6-7 Good (3)
<6 Below Expectation (6)
Time of the year
Mar - May (14)
Jun - Aug (28)
Sep - Nov (24)
Dec - Feb (19)

Show reviews that mention 

Showing 85 verified guest comments
12345
9.2
Exceptional
dallas from Canada
Couple
3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
Stayed 1 night in February 2020

Exceptional”

Hakone airu was an amazing experience. We thoroughly enjoyed our stay, albeit we got there pretty late. The private onsen was totally worth it. The room is very spacious and the tatami beds were very comfortable. The staff were very attentive and spoke very good English. The only thing that was a negative was the dinner. It was mostly due to personal taste, but the dinner didn't blow us away. If the dinner is an important part of your decision to book, I would probably look elsewhere. Overall, an amazing experience and would definitely recommend it.

Reviewed February 25, 2020

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Thank you for staying at our hotel. Glad to your review. The hotel has a private open-air bath and a public bath. Both are natural hot springs. They will be truly relaxing. But apologize for not being able to satisfy you at dinner. Dinner is served with Japanese kaiseki. The kaiseki cuisine is mainly cooked with fish and seafood. Communicate the review to the chef and strive to improve. Hakone has different pleasures depending on the season. Please come to Hakone again. Thank you.

Responded February 25, 2020
Hakone Airu
10.0
Exceptional
Omar from Japan
Solo traveler
Standard Room with Open-Air Bath with Mountain View - 2F
Stayed 1 night in January 2020

Pure Awesomeness!”

Awesome room, awesome food, awesome staff!

Reviewed February 03, 2020

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Thank you for staying at our hotel. We are waiting for your return visit. Please come to Hakone again.

Responded February 03, 2020
Hakone Airu
10.0
Exceptional
Benoit from Japan
Couple
Standard Room with Open-Air Bath with Mountain View - 2F
Stayed 1 night in April 2020

Perfect”

Nothing else to say. Just perfect.

Reviewed April 21, 2020

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最高のお褒めの言葉を頂戴し大変嬉しく存じます。 まだまだ至らぬ点が多々御座いますので、更なるサービス向上に努め全従業員で精進して参ります。 またのお越しを心よりお待ち申し上げております。 有難う御座いました。

Responded May 04, 2020
Hakone Airu
9.6
Exceptional
YAN-TSORNG from Taiwan
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in January 2020

Excellent experience”

Very impressive room decoration, food and view! Nice service, but hot spring has some strange smell

Reviewed January 15, 2020

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Thank you for staying at our hotel. Glad to your review. There are different types of hot springs depending on the area. Our hot spring is a simple hot spring with no color or smell. There are many hot springs with a peculiar smell in the Hakone Gora area. (Sulfur hot spring) Thank you.

Responded January 17, 2020
Hakone Airu
10.0
Exceptional
Carol
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in November 2019

Magical!”

We stayed one night at Hakone Airu and would highly recommend it! The staff were welcoming and helpful from the moment we stepped through the door. Our dinner and breakfast were wonderfully presented and tasted delicious. Our room was spectacular with a view of the mountains, comfortable bedding, lovely amenities, but it was the private onsen that was most spectacular. We highly recommend Hakone Airu!

Reviewed November 13, 2019

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Did you enjoy magic at our hotel? Spend a relaxing time in the private hot springs and meals. We are waiting for your re-visit. Thank you.

Responded November 15, 2019
Hakone Airu
8.8
Excellent
Tik from Hong Kong SAR, China
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in May 2019

Great experience ! Enthusiastic staffs with excellent service provided”

Even though the price is not low when comparing with other hotels in Hakone area, but Hakone airu is the one that the price is lower then what it worths ! Strongly recommended ! Staffs are very very nice and the service provided is absolutely perfect ! Food is great and pretty ! If there is a chance for me to go to Hakone one more time, this hotel probably will be on my list again !

Reviewed May 29, 2019

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Thank you for staying at our hotel. Our hotel is a mix of Japanese style inn and Bali resort. There is a private hot spring in every room to relax. Hakone enjoys different seasons. Please come to Hakone again. Thank you.

Responded May 31, 2019
Hakone Airu
9.6
Exceptional
Brian from United States
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in May 2018

This place is AMAZING”

We spent 10 nights all over Japan and this was by far our favorite night! The place is immaculate, service impeccable, the private meals were delicious and plentiful, the views were amazing, the private onsen was fantastic, the traditional style rooms were a blast. I wish we had more time at Hakone Airu!. One of the most memorable stays we’ve ever had!

Reviewed May 18, 2018

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Thank you for having you stay. I feel very honored. You're very kind.

Responded May 18, 2018
Hakone Airu
9.2
Exceptional
Christina from United States
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in June 2019

Amazing with excellent customer service! ”

Stayed here for one night on our way to Osaka from Tokyo. Pros: Even though the price is a bit steep, the rooms were clean and modern. The private onsen in the room was definitely the highlight - amazing and had a mountain view. I'm not sure what is in the onsen water but my skin felt so soft and supple afterwards, and my muscles felt so relaxed! We had dinner in a private room downstairs with each course brought out and explained to us! We did have an issue with getting hot water in the shower initially but when we called downstairs with the problem, someone came up and fixed it immediately (within 5 minutes). In terms of the bed, it was actually really comfortable despite it being on the floor, no issues sleeping! Cons: from the train station, I highly recommend taking a taxi to this place. When you get closer to the hotel, you have to walk this > 45 degree incline up a hill to reach it. Event hough it says ~15 minute walk, that steep incline, is brutal.

Reviewed August 21, 2019

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Thank you for staying and reviewing our hotel. There is a steep slope from Hakone Yumoto Station to the hotel. Please come by bus or taxi. However, if you go up the hill, there is a beautiful Mountainview hot spring. Enjoying them Thank you.

Responded August 28, 2019
Hakone Airu
9.2
Exceptional
James from Singapore
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in October 2018

Good service”

Everything was great except the walk up the slope was a bit tiring. One sad thing was that they collected back the bed during breakfast, thought I could nap awhile more. Other then that, all was great. Will be back again when I visit Hakone

Reviewed October 24, 2018

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Thank you for staying at our hotel. I appreciate your review. You can leave your futon as it is. Please tell us at check-in. I am waiting for your revisit.

Responded October 25, 2018
Hakone Airu
8.0
Excellent
Tiffany from Canada
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in August 2019

Very good”

Great service, very friendly, unique and magical experience. It’s an uphill walk from Hakone-Yumoto station (although Google says it’s 12 mins) so be prepared!

Reviewed September 01, 2019

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Thank you for staying at our hotel. There is a slope from Hakone Yumoto Station to the hotel. We recommend that you come to the hotel by bus or taxi. The return is downhill. Please enjoy the shopping street in the city. Thank you.

Responded September 05, 2019
Hakone Airu
8.0
Excellent
Eleanor from United Kingdom
Solo traveler
3rd Floor Superior Japanese Style Room for 4 People with Open-Air Bath
Stayed 1 night in September 2019

Overpriced ”

This hotel is absolutely beautiful but completely overpriced. I wasn’t surprised to see that my room had been drastically reduced in price on the day that I arrived. Unfortunately I couldn’t take advantage of the new offer. The dinner would be a wonderful addition, if the food was at all edible.

Reviewed September 06, 2019

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We offer Japanese food kaiseki. Kaiseki is cooked using fish and seafood. We will communicate your review to the chef and make an improvement effort. Thank you.

Responded September 11, 2019
Hakone Airu
10.0
Exceptional
Ben from United Kingdom
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in September 2018

Honeymoon”

Our first Ryokan we stayed at. Overall it was excellent, the rooms were modern and clean and lovely. Some people may find it strange how they work as you go for dinner and they come into your room to prepare it for sleeping but was absolutely fine. The dinner was good, lots of new dishes to try and variety. Only thing I wold mention is they don't explain what the dishes are or what to do with them as they assume you know you have to cook certain ones or the hot plate they give you etc, so a little explanation would have helped. Otherwise the stay was very enjoyable.

Reviewed October 01, 2018

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Happy Honeymoon Anniversary! Thank you for staying at our hotel. Did you enjoy the hot springs and scenery of Hakone? Please come again.

Responded October 04, 2018
Hakone Airu
8.0
Excellent
François from Canada
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in September 2018

Awesome room. Improvement needed to accomodate non Japanese speakers”

The room was just as advertised with a private onsen with a good view. The food was good but sadly would have been better had the japanese only menu and/or employee been able to explain to me the wonderfull things I was eating. Having never done a ryokan before its difficult to compare with my experience. The addition of an english menu would have been a lot considering the price paid and the small amount of effort that would require for such an establishement.

Reviewed September 18, 2018

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Thank you for staying at our hotel. There is a staff who can speak English and Chinese etc at our hotel. Even if there is a language barrier, I cover it with hospitality, which is the strength of the Japanese. We are looking forward to seeing you again. Thank you.

Responded September 19, 2018
Hakone Airu
9.2
Exceptional
Whitney from Hong Kong SAR, China
Group
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 1 night in December 2019

Amazing”

Best hotel I have ever stayed at !! The in-room onsen was amazing, private dining service was incredible, staff were so helpful and the cleanliness and amenities were better than most 5-star hotels!!!

Reviewed December 18, 2019

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Thank you for staying and reviewing our hotel. We are pleased that you are satisfied with the stay. Our hotel has celebrated its 3rd anniversary. And this year we won the Agoda Gold Circle Award 2019. We will make an effort to provide better service. Please come to Hakone again. Thank you.

Responded December 19, 2019
Hakone Airu
10.0
Exceptional
Sheila from United States
Couple
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in June 2018

Unbelievable ”

Have not yet been to other Ryokans so I cannot compare, but I can say our stay at the HakoneAiru was an incredible experience. Very worth the price. Elaborate dinner and breakfast. Not Michelin, but enjoyable. Book it.

Reviewed June 30, 2018

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Meals are traditional Japanese food You can enjoy the food appearance. We are waiting for your revisit.

Responded August 03, 2018
Hakone Airu
9.6
Exceptional
Brian from Australia
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in March 2019

Amazing Getaway, Relaxing, Peaceful and Quiet”

Pros: - amazing service - private onsen in room (a must!) - dinner and breakfast beautifully presented (though not to everyone's taste). Private dining rooms. - nice bar and sake options - room size Cons: - location (difficult to travel with big or lots of luggage). Easy to get to via bus (5 minutes from train station, 100 yen/pp).

Reviewed April 14, 2019

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Thank you for staying at our hotel. There is a private hot spring in every room. They will heal you very much. Please enjoy the look and taste of the traditional Japanese-kaiseki dinner. There is a steep slope from the station to the hotel. Please come to the hotel by bus or taxi. Thank you very much.

Responded April 18, 2019
Hakone Airu
8.4
Excellent
Pearl from Singapore
Group
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 1 night in April 2019

Good facilities and great staff”

Onsen and staff were great. The food were explained course by course. It's a Japanese-infonesian fusion style hotel, but mainly Japanese. We've got lucky and got a room with Sakura view.

Reviewed April 08, 2019

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Cherry blossoms bloom very beautifully from the end of March to the beginning of April. You can see them from our hotel. Please come to Hakone again.Thank you.

Responded April 09, 2019
Hakone Airu
10.0
Exceptional
Jessica from Australia
Couple
2nd Floor Standard Japanese Style Room with Open-Air Bath
Stayed 2 nights in August 2018

Healing experience”

The private onsen in our room and spa products were just what the Dr ordered - super indulgent. The dining experience was outstanding with incredible staff and the food second to none. Highly recommend this property!

Reviewed August 14, 2018

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Thank you for staying at our hotel. Did you enjoy the hot spring? The scenery will change according to the season in Hakone. We are waiting for your revisit.

Responded August 14, 2018
Hakone Airu
10.0
Exceptional
Al from Canada
Family with teens
Top Floor Deluxe Japanese Style Room with Open-Air Bath
Stayed 1 night in December 2018

Brilliant service, services & decor!”

Our experience was just superb! The service, attentiveness of staff, food, insensitive and food was over the top. This rivals The Fairmont that we use often. Worth every yen.

Reviewed December 31, 2018

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Thank you for staying at our hotel. I appreciate your review as well. Relax with hot springs and nice views, Japanese cuisine. We arewaiting for your revisit.

Responded January 01, 2019
Hakone Airu
9.6
Exceptional
Elena from Canada
Couple
3rd Floor Superior Japanese Style Room with Open-Air Bath
Stayed 2 nights in October 2018

Exceptional”

Our stay here was amazing! It was the 'relaxing' part of our honeymoon and we loved everything, from the the private onsen on our mountain-view balcony to the private dinner booths and delicious traditional Japanese food! We felt like royalty our entire stay. The floor mattresses were also surprisingly comfortable - probably the most comfortable beds from our trip to Japan! We would love to come back and stay here again sometime.

Reviewed October 27, 2018

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Happy Honeymoon! Thank you for staying at our hotel. Hotel futon is original order mat of special order. You can sleep comfortably. The hot spring in the room is a natural hot spring. The view from the terrace is also good. We are waiting for your revisit.

Responded October 27, 2018
Hakone Airu
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