Hakone Gora SHIN-ZAN

Hakone Gora SHIN-ZAN

1300-238 Gora, Hakonemachi, Hakone, Hakone, Japan, 250-0408
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    Hakone Gora SHIN-ZAN Reviews

    7.6
    Very good
    /10
    (44 reviews)See what guests said
    4.8
    Review score

    "Was looking forward to a cosy ryokan stay in Gora."

    Tin C.

    -

    April 5, 2018

    8.4
    Excellent service
    Recommended by 83% of guests

    Things you’ll love about Hakone Gora SHIN-ZAN

    Things you'll love

    • 120 meters to public transportation

    • Sauna

    • Hot spring bath

    • Air conditioning

    Very good
    Location
    7.3
    See map
    Very good location - Inside city center
    Popular
    Nearby
  • Hakone Kowakien Yunessun980 m
  • The Hakone Open-Air Museum1.07 km
  • Hakone Owakudani1.88 km
  • Pola Museum of Art1.99 km
  • Sengokuhara Onsen2.9 km
  • Venetian Glass Museum2.93 km
  • The Museum of The Little Prince in Hakone3.28 km
  • Hakone Lalique Museum3.75 km
  • Hakone Shrine4.82 km
  • Lake Ashi5.38 km
  • Value for money7.5
    Location rating7.3
    Nearest airportHaneda Airport (HND)
    Distance to airport73.9 km

    Rooms available at Hakone Gora SHIN-ZAN

    Japanese-Style Deluxe Room with Mountain View - Top Floor
    Japanese-Style Deluxe Room with Mountain View - Top Floor
    ...
    • Room size: 26 m²/280 ft²
    • 2 bathrooms
    • 6 futons
    Enter dates to see prices
    Japanese-Style Deluxe Room with Mountain View
    Japanese-Style Deluxe Room with Mountain View
    ...
    • Room size: 26 m²/280 ft²
    • 2 bathrooms
    • 6 futons
    Enter dates to see prices
    Japanese-Style Superior Room with Mountain View
    Japanese-Style Superior Room with Mountain View
    ...
    • Room size: 24 m²/258 ft²
    • 2 bathrooms
    • 4 futons
    Enter dates to see prices
    Japanese-Style Standard Room
    Japanese-Style Standard Room
    ...
    • Room size: 16 m²/172 ft²
    • 2 bathrooms
    • 4 futons
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 27 m²/291 ft²
    • 2 bathrooms
    • 2 single beds
    Enter dates to see prices
    High Floor Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom
    High Floor Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom
    ...
    • Room size: 60 m²/646 ft²
    • Mountain view
    • 3 futons
    Enter dates to see prices
    Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom
    Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom
    ...
    • Room size: 61 m²/657 ft²
    • Mountain view
    • 6 futons
    Enter dates to see prices
    Japanese Style Room with 10 Tatami and Private Bathroom
    Japanese Style Room with 10 Tatami and Private Bathroom
    ...
    • Room size: 38 m²/409 ft²
    • Nature view
    • 4 futons
    Enter dates to see prices
    Japanese-style Room with Hiroen Space
    Japanese-style Room with Hiroen Space
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    Enter dates to see prices
    High Floor Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom for 6 People
    High Floor Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom for 6 People
    ...
    • Room size: 60 m²/646 ft²
    • Mountain view
    • 6 futons
    Enter dates to see prices
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    More about Hakone Gora SHIN-ZAN

    More about Hakone Gora SHIN-ZAN

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hakone Gora SHIN-ZAN from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (44)Booking.com Reviews (306)
    7.6
    /
    10
    Very good
    Cleanliness7.6
    Facilities7.1
    Location7.3
    Service8.4
    Value for money7.5
    All languages
    All guests (44)
    All room types
    Showing 20 verified guest comments
    10.0
    Exceptional
    Jaslyn
    Couple
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 2 nights in May 2019

    Great ryokan and helpful staff”

    - the newly renovated restaurant with the glass windows look amazing in the day - dinner and breakfast meals were delicious - staff were very kind and allowed us to delay our dinner to a later time as we arrived quite late (745pm, but dinner is at 7pm) - the traditional room was great, but the air conditioning was a bit too cold - onsen facilities were good

    Reviewed June 01, 2019

    Thank you for using our hotel. Thank you for posting a review. I was relieved with great satisfaction. The hot spring is a source of sinking and is one of the hallmarks of the hotel. Also, if you have a chance, thank you for our hotel. HAKONEGOURA SHINZAN

    Responded June 21, 2019
    Hakone Gora SHIN-ZAN
    10.0
    Exceptional
    Maxim from Israel
    Family with teens
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 2 nights in April 2019

    Amazing Authentic Japanese Experience ”

    It was a perfect stay with great taste of the traditional Japan . Breakfast & dinners are all Japanese ( mainly seafood and raw fish - but of the higher end ) . Rooms are huge and sleeping on the floor is super comfortable . There is a hot spring inside the hotel open almost the whole day. If in Hakone - definitely worth a stay

    Reviewed April 15, 2019

    Thank you for using our hotel. Thank you for posting a review. I was relieved with great satisfaction. The cuisine is served at a Japanese-style dinner table, and the hot spring is a source of sinking, which is the hallmark of the hotel. Also, if you have a chance, thank you for our hotel. HAKONEGOURA SHINZAN

    Responded June 21, 2019
    Hakone Gora SHIN-ZAN
    6.8
    Good
    Luca from Japan
    Group
    Japanese-Style Room
    Stayed 1 night in March 2019

    Nice ryokan with mountain view”

    Nice ryokan-hotel in Gora with two onsen and one open-air bath. Mountain view from the room terrace The reception hall, the restaurant and the other facilities looked like they were renovated, however the room was still old Japanese ryokan-style. The food was good and the staff at the reception friendly and helpful Free shuttle bus service from/to Gora station.

    Reviewed April 03, 2019

    この度は当ホテルをご利用頂きありがとうございます。 口コミを投稿いただき、お礼申し上げます。 温泉は源泉かけ流しとなっており、当館の自慢でございます。 お部屋は少しずつ改装をしております。次に機会があれば変わったお部屋を見に来て頂ければ嬉しいです。 またのお越しをお待ちしております。 箱根強羅 深山

    Responded June 21, 2019
    Hakone Gora SHIN-ZAN
    4.8
    Tin from Singapore
    Family with teens
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 1 night in March 2018

    Hotel that did not match the publicised photos”

    Was looking forward to a cosy ryokan stay in Gora. Room provided was disappointing. Seen better days; desperately in need of renovation with unsighty stains on walls & dirty toilets. We knew we were booking a smoking room & it was very smoke laden even for tolerant non smokers like us. No help on our request to change room. In addition my wife was bitten by an insect which looked like a bed bug in our room.

    Reviewed April 05, 2018
    9.6
    Exceptional
    MEGUMI from Japan
    Group
    Japanese-Style Room
    Stayed 1 night in September 2018

    6名での宿泊”

    外観も内装も綺麗で、スタッフの方もとても良くしてくださりました!お部屋での食事なのがよかった!また、ボードゲームやトランプなどの貸し出しがあったのはグループでの宿泊にはとても盛り上がりました!

    Reviewed September 26, 2018
    4.4
    hiromi from Japan
    Family with teens
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 1 night in March 2018

    フロントだけが新しい、他は問題山積。”

    フロントは新しく綺麗。しかし、直接ホテル予約で無い客に対しては対応が下がるように感じた。部屋は広く清潔だが至るところ老朽化。風呂の施設も同様。最も酷かったのは本館地下大浴場付近の廊下の壁。壁紙を剥がしたまま数年間放置しているのか?御客を泊める施設として、あの状態を平気で晒している事は残念。源泉かけ流しとのことだが、特に露天風呂は消毒臭がきつい。大浴場はお湯が48℃。水を足す構造でなく打つ手無し。夜10時半、従業員が多数入浴。夕方、夜、朝ともに、風呂を点検に来る従業員は居なかった。一泊12500円だと、所詮、この程度か。唯一、食事だけは、特に問題なかった。

    Reviewed April 04, 2018
    6.8
    Good
    Tuangporn from Thailand
    Family with young children
    Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom for 5 People
    Stayed 1 night in April 2018

    ให้6.5 เต็ม10 คะแนน”

    โรงแรมค่อนข้างเก่าคะ มีการปรับปรุงในหลายจุดส่วนของออนเซนชั้นใต้ดิน ห้องพักกว้างคะ

    Reviewed April 17, 2018
    10.0
    Exceptional
    CHO from Hong Kong
    Group
    Japanese-Style Room
    Stayed 1 night in March 2019

    正”

    無得頂,記得call酒店接送

    Reviewed March 24, 2019

    この度は当ホテルをご利用頂きありがとうございます。 口コミを投稿いただき、お礼申し上げます。 満足?して頂けて良かったです。 滞在中は日ごろの疲れなどを癒すためにゆっくりしていただければさいわいです。 また機会がありましたら、当ホテルをどうかよろしくお願い致します。 箱根強羅 深山

    Responded June 21, 2019
    Hakone Gora SHIN-ZAN
    6.8
    Good
    Ting from Hong Kong
    Couple
    Twin Room Smoking
    Stayed 1 night in February 2019

    深山感覺; 享受清靜!”

    深山感覺; 享受清靜!

    Reviewed March 08, 2019

    この度は当ホテルをご利用頂きありがとうございます。 口コミを投稿いただき、お礼申し上げます。 当ホテルは山にある為、静かに過ごせるようになっております。 日々の疲れなどを、ゆっくり過ごすことにより、癒していただければさいわいです。 また機会がありましたら、どうか当ホテルをよろしくお願いいたします。 箱根強羅 深山

    Responded June 21, 2019
    Hakone Gora SHIN-ZAN
    2.0
    ng from Hong Kong
    Family with young children
    Japanese Style Connecting Rooms with 10 and 6 Tatami and Private Bathroom for 5 People
    Stayed 1 night in February 2019

    服務不周,服務員沒有幫忙搬行李,價格與設施,房大小,不成正比,大失所望”

    服務員英語水平低,雖然我們也不懂日語,但一般英語對答是必須的,行李沒有服務員幫手搬,我們一行13人,有小孩,10多個行李,一個服務員也没有帮忙,房間比我想像中小(其實我看過其網站的相片,以為好大),温泉區分兩个的,一个大浴埸,其實好小,一个露天浴場,不露天,奇怪!食物方面,早餐晚餐尚可,但餐廳服務員容貌似我們開罪她們一樣(他們懂普通話的),全程黑面。這間酒店我再不會光顧,我也會告知我的朋友。

    Reviewed February 12, 2019
    7.6
    Very good
    Leung from Hong Kong
    Group
    Twin Room Smoking
    Stayed 1 night in April 2018

    Very good”

    雖然我們在下午6時半才到達強羅駅, 但在電話溝通後, 酒店立即提供shuttle bus接送我們到酒店, 非常方便。在check out後也有shuttle bus接送到強羅駅。服務員也很親切, 有機會會再去。

    Reviewed April 23, 2018
    2.0
    KA from Hong Kong
    Group
    Japanese Style Connecting Rooms with 10 and 4.5 Tatami and Private Bathroom
    Stayed 1 night in April 2018

    不會再入住”

    地點位於中強羅站,但要爬大斜坡 打算帶大型行李的不要入住 房間老舊,網上顯示的日式相連房,到現場入住時是2間連房號的房間,不是房與房中間有連接,不知道寫出來有甚麼意思? 房間偏小 晚餐不太豐富,而且有烏蠅死在放saba的碟上 跟服務員反映,她一手抹走烏蠅 說不是虫(◐‿◑) 我跟她說不要了 叫她收走 後來她跟另一職員說了一下 我再翻看相機的照片,放大拿給她看 是烏蠅來的 他們才給我換了一杯橙汁 溫泉本館和別館也很有,本館是室內的,別館是露天加一個室內小池 會有大6旅行團來住,自由行的客人並不多 介意的不要選擇 唯一可讚的是前枱職員很友善👍🏻 我住過箱根很多酒店,暫時這間是我最不滿意的

    Reviewed April 16, 2018
    8.0
    Excellent
    junho from South Korea
    Group
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 2 nights in February 2018

    가족여행_추천”

    가족여행으로 부모님을 모시고 다녀왔습니다. 일단 온천 자체는 좋습니다. 대도시의 온천도 가보았지만 물자체는 좋습니다. 호텔측의 문제는 아니지만 다만 중국인 관광객이 늘면서 불편한 점은 있습니다. 하지만 가격 부담 없이 편안하게 즐기고 왔습니다.

    Reviewed June 25, 2018
    9.6
    Exceptional
    KUNMIN from South Korea
    Family with young children
    Japanese Style Connecting Rooms with 10 and 4.5 Tatami and Private Bathroom
    Stayed 2 nights in November 2017

    Exceptional”

    무조건 추천합니다.

    Reviewed November 06, 2017
    9.2
    Exceptional
    Wei from China
    Couple
    Twin Room Smoking
    Stayed 1 night in September 2018

    房间很大 外观很美 介绍不全”

    一开始选的时候不太知道选的房型是什么,如果能有详细准确的图片就好了。房间很大,卫生很好,餐厅的餐食我觉得一般,洗了温泉,我觉得可以考虑多花钱选个更好的酒店。本来想一早在强罗站行路托运到酒店的,但是服务截止到中午,没办法,所以还是先回了酒店check in,幸好酒店有免费的shuttle bus接我们,很不错。站内能讲英语的人不多。

    Reviewed September 13, 2018
    9.6
    Exceptional
    Aleksandr from Russia
    Couple
    Japanese Style Room with 10 Tatami and Private Bathroom
    Stayed 1 night in April 2018

    Отличный опыт пребывания в традиционном японском отеле”

    Для тех, кто хочет получить опыт пребывания в аутентичном японском отеле. Сам номер, ужин и завтрак, внутренний онсен и онсен на улице - все абсолютно в японском стиле. Отличное обслуживание, чистота. Ужин и завтрак оставляют незабываемое впечатление.

    Reviewed May 12, 2018
    2.0
    Ashley from United States
    Family with teens
    Japanese Style Connecting Rooms with 10 and 4.5 Tatami and Private Bathroom
    Stayed 1 night in March 2018

    极差”

    蚊子,螞蟻一大堆。咬得全身都是包。櫃子里充滿灰塵,服務員面無表情。地點偏僻。

    Reviewed March 30, 2018
    10.0
    Exceptional
    CHIA from Taiwan
    Family with teens
    Japanese Style Connecting Rooms with 10 and 4.5 Tatami and Private Bathroom for 4 People
    Stayed 1 night in October 2017

    晚餐很豐盛”

    溫泉及晚餐都很棒! 本館的溫泉才有露天,別館的浴池小小的!!

    Reviewed January 06, 2018
    6.4
    Good
    YU from Taiwan
    Couple
    Japanese-Style Room
    Stayed 1 night in December 2017

    雖然比較久的溫泉旅館,但性價比高”

    日式房間超大,還有客廳可以泡茶聊天,窗戶打開看的到海,缺點是暖氣聲音有點大聲,從中強羅站下車上去要爬好漢坡,拖行李是種酷刑

    Reviewed December 27, 2017
    4.8
    YU from Taiwan
    Group
    room
    Stayed 1 night in December 2017

    很老舊的飯店”

    位於中強羅,地點方便,但我因為到現場找不到接駁車搭車地點而錯過接駁車,須拉行李走一段斜坡上去飯店,訂購的房型到現場是被安排到和式榻榻米房間且在比較老舊的別館,這點在網頁上並沒有特別說明,別館非常老舊,房內設施和房間準備好的東西都非常老舊,壁紙剝落,房間有霉味,房門沒有鏈條鎖等等,連枕頭和棉被都有明顯的大片汙漬,甚至還有像血跡的汙漬在上面,看起來是很久都沒換過床組了,還有不知道為何房內用品齊全,唯獨缺了吹風機,須打電話到櫃台索取,另外,在退房時要另收一人150日圓的溫泉稅,即使沒使用溫泉設施一樣也要付款,這點也是在網頁沒有說明的。優點是櫃台服務態度不錯,反應沒有吹風機後,服務人員也是直接送到房間,還有房間很大,有客廳、廚房、餐桌、兩間和式榻榻米房間,餐具和廚房用具也都有準備齊全。

    Reviewed December 18, 2017
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    Hakone Gora SHIN-ZAN
    |Very good 7.6
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    • Very good location
    • Hakone Kowakien Yunessun
    • Hakone Tozan Cable Car Nakagora Station is within 0.12 km