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Hakone Hisui Hotel
Guestroom, Hakone Hisui Hotel in Hakone
Lobby, Hakone Hisui Hotel in Hakone
Lobby, Hakone Hisui Hotel in Hakone
Entrance, Hakone Hisui Hotel in Hakone
Exterior view, Hakone Hisui Hotel in Hakone
Exterior view, Hakone Hisui Hotel in Hakone

Removed from saved list

9.0

Exceptional

68 reviews

68 reviews

Housekeeping2
View1
See map
See map

8.3

Excellent

Location rating score

Excellent location
Excellent for walking
Parking
FREE
Walkable places
Lalique Museum Hakone
160 m
Hakone Botanical Garden of Wetlands
310 m
Hakone Mononofu no Sato Museum
320 m
Sengokuhara Bunka Center Mae Bus Station
240 m
Popular landmarks
Hakone Venetian Glass Museum
760 m
Sengokuhara
1.2 km
Pola Museum of Art
1.7 km
Hakone Ropeway
2.8 km
Ōwakudani
2.9 km
Closest landmarks
Sengokuhara Hakonesasa Tofu Katsumata Tofu Shop
460 m
Nagai Clinic
510 m
Sengoku Annaijo Mae Bus Station
550 m
Senkyoromae Bus Station
600 m
Shinanok Bus Station
640 m

Hakone Hisui Hotel

837 Sengokuhara, Hakone, Hakone, Japan, 250-0631 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

Highlights

Hygiene Plus

Sparkling clean

270 meters to public transportation

Front desk [24-hour]

160 meters to Lalique Museum Hakone

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Spa

Sauna

Shops

Your dates are popular among travelersUsers are booking a place in Hakone every 2 minutes on Agoda.com
Value for money8.7
Location rating8.3
Nearest airportHaneda Airport (HND)
Distance to airport76.5 km

Rooms available at Hakone Hisui Hotel

Room
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
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Room
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
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Room
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
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Room
...
  • Room size: 66 m²/710 ft²
  • Non-smoking
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Deluxe Twin Room
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 2 single beds
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Deluxe Triple Room
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 sofa bed & 2 semi double ...
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Standard Triple Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 sofa bed and 2 single bed...
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STANDART ROOM
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 2 single beds and 1 sofa be...
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Deluxe Room with Tatami
...
  • Room size: 66 m²/710 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Room
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

Does Hakone Hisui Hotel provide shuttle service for getting around?

For your convenience when traveling around the city, Hakone Hisui Hotel provides None right at your doorstep making it simple for you to get to places smoothly.

Does Hakone Hisui Hotel offer spa services?

You can benefit from your stay at Hakone Hisui Hotel much more by taking advantage of the property's available spa services that are offered for all its guests to make your evening or night far better.

What public parks are close by Hakone Hisui Hotel?

While lodging at Hakone Hisui Hotel, take joy in your morning or evening stroll at close by park such as Hakone Botanical Garden of Wetlands.

What is the verified guest review consensus about Hakone Hisui Hotel's view?

100.0% of our past guest critiques have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Hakone Hisui Hotel down in the review section.

What is the verified guest review consensus about Hakone Hisui Hotel's spa?

100.0% of our verified guest testimonials have given a positive appraisal and remarks about this property's spa. You can look up on more detailed customer reviews, and comments for Hakone Hisui Hotel down in the review section.

What is the typical rating that past Business travelers' have given to Hakone Hisui Hotel?

Verified business travelers that have stayed at this property have given Hakone Hisui Hotel an average rating of 9.2. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to Hakone Hisui Hotel?

Verified families with young children that have stayed at this property have given Hakone Hisui Hotel an average rating of 8.5. You can look up more complete customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Hakone Hisui Hotel?

Past group travelers that have stayed at this property have given Hakone Hisui Hotel an average rating of 9.2. You can look up more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Hakone Hisui Hotel?

The closest train, metro, or bus station is Iriuda Railway Station, 10581.14 m away from Hakone Hisui Hotel.

What dining places are close by Hakone Hisui Hotel?

Hakone Hisui Hotel’s neighborhood is Hakone which consists of popular restaurants such as Le Petit Prince, La Foret, and Sengoku.

What people love about Hakone Hisui Hotel

  • 8

    Very good
    Location

    "Location is quiet and has a stop nearby for the Hakone Pass so it was very convenient to explore Hakone."

    Daniel

    |

    November 2, 2022

  • 8

    Very good
    Spaciousness

    "Rooms are very big and the onsen experience is great!"

    Daniel

    |

    November 2, 2022

  • 8

    Very good

    "Hotel has nice views and really good restaurants."

    Daniel

    |

    November 2, 2022

Property ranking|Compared to 528 Hakone properties
See all rankings
Cleanliness score
9.5/10
Value for money score
8.7/10
Couples review score
9/10
Service score
9.2/10
Better than
98
%
of Hakone properties
Better than
94
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
88
%
of Hakone properties
Overall rating:

9

Exceptional
64 reviews
Cleanliness
9.5
Facilities
9.1
Location
8.3
Read all reviews >
More about Hakone Hisui Hotel

More about Hakone Hisui Hotel

Experience Ultimate Comfort and Convenience at Hakone Hisui Hotel

Discover a luxurious escape in the heart of Hakone, Japan at Hakone Hisui Hotel. This 5.0 star hotel boasts a range of top-notch facilities, including a coffee shop, bar, and restaurant serving delectable cuisine. Guests can enjoy the convenience of room service, safety deposit boxes, and luggage storage, as well as the ultimate relaxation with massage, sauna, and spa services. Stay connected with Wi-Fi in public areas and Free Wi-Fi in all rooms, or take advantage of the shuttle service and car park onsite, which is free of charge. The hotel also features a designated smoking area, shared kitchen, shared lounge/TV area, karaoke, and daily housekeeping to ensure a comfortable and memorable stay.

Discover the Beauty of Hakone's Landmarks and Attractions

Hakone Hisui Hotel is surrounded by some of the most captivating landmarks and attractions in Japan. The Hakone Open-Air Museum is a must-visit destination for art lovers, while the Hakone Ropeway offers breathtaking views of the surrounding mountains and valleys. For a unique experience, head to Ōwakudani to witness the area's volcanic activity up close. The Hakone Shrine / Kuzuryu Shrine Singu is a sacred site that is steeped in history and culture. The Hakone Venetian Glass Museum, Pola Museum of Art, and Lalique Museum Hakone are all within easy reach of the hotel, offering visitors a chance to explore some of Japan's finest art collections. Other attractions in the area include Hakone Gōra Park, Sengokuhara, Hakone Sekisho, and Hakone Sekisho Museum. With so much to see and do, Hakone Hisui Hotel is the perfect base for exploring all that this beautiful area has to offer.

Relaxing Retreat with Superb Service and Exquisite Dining

Hakone Hisui Hotel is a beautiful and relaxing retreat that offers superb service and exquisite dining. Guests highly recommend the Teppanyaki dinner, which is cooked by the executive chef. The hotel is nice, clean, and really comfortable. The bathing facilities are excellent, and the air is crisp with a great view. It's a place where you can really kick back and restore your equilibrium in peaceful surroundings. Overall, guests definitely recommend this hotel for its wonderful service and comfortable accommodations.

Experience Exceptional Comfort and Service at Hakone Hisui Hotel

Hakone Hisui Hotel in Hakone, Japan has garnered an impressive overall rating of 9.0 on Agoda, thanks to its exceptional facilities, spotless cleanliness, and outstanding staff performance. Guests have rated the hotel highly for its value, with an impressive score of 8.7 out of 10. The hotel's facilities, including the hot spring baths, sauna, and massage services, have also received a high score of 9.1. Additionally, the hotel's cleanliness has been praised with a remarkable score of 9.5 out of 10. While the hotel's location has received a slightly lower score of 8.3, guests have raved about the hotel's exceptional service and staff performance, earning a high score of 9.2. Overall, Hakone Hisui Hotel provides an unparalleled experience of comfort and relaxation, making it the perfect choice for travelers seeking an unforgettable stay in Hakone.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
Cleanliness and safety
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
Land sports
  • Golf course (within 3 km)
Access
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Shower
  • Slippers
  • Towels
  • TV

Location

837 Sengokuhara, Hakone, Hakone, Japan, 250-0631
Excellent
Location

8.3

Airports
  • Haneda Airport (HND)
    76.5 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    92.1 km
Public transportation
  • Sengokuhara Bunka Center Mae Bus Station
    240 m
  • Sengoku Annaijo Mae Bus Station
    550 m
Hospital or clinic
  • Nagai Clinic
    510 m
Convenience store
  • Lawson
    270 m
Cash withdrawal
  • ATM
    520 m

What's nearby

Popular landmarks
  • Hakone Venetian Glass Museum
    760 m
  • Sengokuhara
    1.2 km
  • Pola Museum of Art
    1.7 km
  • Hakone Ropeway
    2.8 km
  • Ōwakudani
    2.9 km
  • Hakone Gōra Park
    3.9 km
  • The Hakone Open-Air Museum
    4.5 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.2 km
  • Odawara Castle
    13.3 km
Nearby landmarks
  • Lalique Museum Hakone
    160 m
  • Sengokuhara Bunka Center Mae Bus Station
    240 m
  • Hakone Botanical Garden of Wetlands
    310 m
  • Hakone Mononofu no Sato Museum
    320 m
  • Sengokuhara Hakonesasa Tofu Katsumata Tofu Shop
    460 m
  • Nagai Clinic
    510 m
  • Sengoku Annaijo Mae Bus Station
    550 m
  • Senkyoromae Bus Station
    600 m
  • Shinanok Bus Station
    640 m
  • Choanji Temple
    680 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • ■ If you have allergies, please be sure to let us know ■
    From July 1, 2021 for the purpose of ensuring the safety of our customers If it corresponds to the 28 items of ingredients specified by our company, Meals of the reservation plan cannot be eaten.
    It will be offered as a special menu excluding designated ingredients.
    In addition, we cannot respond to allergy reports on the day of your stay.
    Please contact property as soon as possible.
    If you do not make a declaration and accidentally say it, property will not take any responsibility.
    Please be aware in advance.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)2700 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 8
  • Room voltage100
  • Year property opened2008
Parking
  • Daily parking fee0 JPY

Reviews of Hakone Hisui Hotel from real guests

Provided by verified guests of Agoda
9.0
Cleanliness9.5
Facilities9.1
Location8.3
Service9.2
Value for money8.7
High score for Hakone
Rating
9+ Exceptional (17)
8-9 Excellent (5)
7-8 Very Good (4)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (8)
Jun - Aug (5)
Sep - Nov (5)
Dec - Feb (10)

Show reviews that mention 

Showing 28 verified guest comments
12
8.0
Excellent
Daniel from United States
Couple
Deluxe Triple Room
Stayed 1 night in October 2022

Expensive but worth it”

Hotel location is a bit futher away from the main train stations. Location is quiet and has a stop nearby for the Hakone Pass so it was very convenient to explore Hakone. Hotel has nice views and really good restaurants. Rooms are very big and the onsen experience is great! Staff also friendly although English wasn't their strong point. There is also a hotel shuttle to take you back and forth to the main train stations. Great experience overall. Would recommend.

Reviewed November 02, 2022

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8.8
Excellent
Tsz from Hong Kong SAR, China
Group
Deluxe Room with Tatami Area
Stayed 1 night in January 2020

GOOD ENVIRONMENT AND DELICIOUS DINNER AND BREAKFAST”

SUITABEL FOR DRIVING YOUR OWN CAR, A FEW OF RESTAURANT NEARBY THE HOTEL SO I WILL SUGGEST BOOKING WITH THE MEALS PROVIDED ARE BETTER CHOICE

Reviewed February 04, 2020

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9.6
Exceptional
Julie from United Kingdom
Couple
Stayed 1 night in October 2018

Wonderful, attentive staff.”

Having previously visited Hakone ten years ago, we really wanted to return after a busy few days exploring Tokyo. Hakone Hisui is a beautiful, and relaxing retreat; a place where you can really kick back and restore the equilibrium amongst the peaceful surroundings. Please note, the hotel mainly caters to Japanese clientele, so English is not widely spoken. However, the staff will really go above and beyond to make sure you are looked after. At dinner for example, their only English speaking chef, Yu, was introduced to us, letting us know that we could refer to him if we had any questions about the food. The Teppanyaki dinner, which was cooked for us by the executive chef, was exquisite and we’d highly recommend it. Thanks again for such wonderful service.

Reviewed October 31, 2018

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10.0
Exceptional
Su from Singapore
Group
Standard Triple Room
Stayed 2 nights in May 2019

Excellent cleanliness, great osen”

It was a lovely stay here at hakone, air's crisp and view was great. Hotel is superb, really comfy and welcomed. Osen was good as well. definitely recommend this place

Reviewed May 21, 2019

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8.8
Excellent
irawati from Indonesia
Family with young children
Stayed 1 night in January 2019

Excellent”

a bit confused and annoyed at first since we reserved a room for 4 adults and 1 child with breakfast. but when we check in, the receptionist told us that breakfast is only for 3 adults and we have to pay for the other adult and child. when asked how this could be so, she then changed it to become 4 adults but not for the child. we ended up paying extra for the child. but the hotel was nice, clean. the Onsen was great. so overall it was ok

Reviewed January 14, 2019

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9.2
Exceptional
Isabel from Hong Kong SAR, China
Couple
Stayed 1 night in April 2017

wonderful memories”

So good for vacation,the room was excellent and totally clean everywhere,i would love to bring my parents visit again

Reviewed December 05, 2017

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9.6
Exceptional
CHAOBANG from China
Solo traveler
Stayed 2 nights in January 2018

Exceptional”

The only thing I am not satisfied with is breakfast;The drink,fruit juice, even could not be refilled. In other words,food is too limited. Beyond that,the experience here is incredibly awesome,especially the fancy hot spring.

Reviewed February 03, 2018

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7.2
Very good
Viv from United Kingdom
Solo traveler
Stayed 1 night in April 2017

Clearly a favourite with Japanese”

Staff could hardly speak English so it was challenging and time consuming to sort out the tiniest request. Location is good for Little Prince fans and Lalique collectors who has a car to commute about, and for those happy to pay ¥8100 for set dinner and breakfast is not included for room at £315 per night.

Reviewed April 15, 2017

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9.2
Exceptional
Ching from Hong Kong SAR, China
Family with teens
Stayed 2 nights in February 2018

Tranquil environment with nice staff ”

The bathing facilities are excellent

Reviewed February 18, 2018

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10.0
Exceptional
AYUMI from Japan
Couple
Stayed 1 night in September 2022

お風呂と夕食”

硫黄の香りのする露天風呂が熱湯とぬる湯があり、交代浴ができます。内湯には単純泉とサウナがあります。一泊朝食付きでも、夕飯は向かいの東急ハーベスト箱根甲子園ホテルのビュッフェが向かいにあります。ルームサービスは各時間二組限定ですぐ埋まり、その辺は不便なので、バトラーではなくお弁当運ぶだけで良いので当日5時くらいまで申し込めるようにして欲しい。

Reviewed September 08, 2022

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10.0
Exceptional
Yumiko from Japan
Group
Stayed 1 night in March 2021

素晴らしい”

清潔かつ、スタッフの方の対応も素晴らしく、快適な宿泊となりました。また是非宿泊したいお宿です。

Reviewed March 24, 2021

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10.0
Exceptional
keisuke from Japan
Family with teens
Stayed 1 night in December 2021

Exceptional”

施設は綺麗で部屋も広くゆっくり滞在できました。年配の祖母を連れての宿泊、大浴場から離れたお部屋だったので次回は近い部屋で予約したいと思います。

Reviewed December 06, 2021

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8.8
Excellent
Tomoko from Japan
Family with young children
Stayed 2 nights in July 2021

ゆっくりできました”

プールサイドの見える部屋でした。 リゾートホテルのような雰囲気で、リラックスできました。部屋に設置されていたデイベットは特に居心地がよく、一日ゴロゴロしてられます。 朝食付きプランにしましたが、とてもおいしかったです。子供用もお上品な味すぎて、子供には合わなかったですが。。(そこは改善して欲しい) 徒歩圏内にコンビニ、観光施設、飲食店もあり、車がなくても不自由なく過ごせます。 とても素敵なホテルでした、機会があれば次回も泊りたいです。

Reviewed July 16, 2022

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8.8
Excellent
Shinichiro from Japan
Couple
Stayed 1 night in June 2020

はじめてのステイ”

初めて利用させて頂きました。お風呂が綺麗でとても快適でした。風呂上りのマッサージチェアは格別です。また利用させていただきます。

Reviewed June 07, 2020

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9.6
Exceptional
Hiroko
Family with teens
Stayed 1 night in April 2019

とても快適でした”

お部屋に温泉風呂が付いていて、ボタン1つで温泉が出てくるので、お部屋のお風呂でものんびり楽しめました。もちろん大浴場も良かったです。 アメニティも充実しています。 お部屋は広さも十分でした。 スタッフの皆さんは、とても親切で丁寧でした。 夕食は外のステーキハウスで済ませたので、わかりませんが、朝食はホテルで頂きました。 和食か洋食が選べ、どちらも美味しかったです。 レストランのスタッフの皆さんが、とても感じが良く、素敵な時間を過ごせました。 また機会があれば、是非、利用したいと思います。

Reviewed May 01, 2019

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10.0
Exceptional
Lu
Couple
Stayed 2 nights in September 2019

完美而难忘的箱根体验”

在箱根翡翠酒店住了两晚,体验很好,这一定是我们两难忘的一次旅行。酒店安静而奢华,服务热情,房间的面积,配置,观景,早餐等方面都很好。酒店的室内和露天温泉体验更是绝佳。

Reviewed September 14, 2019

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8.0
Excellent
Tsai from Taiwan
Group
Stayed 1 night in January 2019

整體感覺很開心”

房間舒適,溫泉泡起來很好,很適合放鬆渡假。

Reviewed February 06, 2019

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10.0
Exceptional
Kawai from Hong Kong SAR, China
Couple
Stayed 1 night in March 2017

好”

服務好 環境舒適

Reviewed March 11, 2017

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8.8
Excellent
kyoung from South Korea
Solo traveler
Stayed 1 night in November 2017

Excellent”

찾아가는데 조금 헤매이다 찾아감 너무 멋진곳이여서 다음에 또 가고싶을정도

Reviewed January 29, 2018

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6.0
tae from South Korea
Family with young children
Stayed 1 night in June 2017

의사 소통의 문제와 접근성의 문제”

호텔은 깨끗하고 직원들은 친절한 편이나 위치상 접근성이 용이하지 않았고 무엇보다 대부분 직원들과 영어로 의사 소통하는데 문제가 많았는데 일본 사람들만을 위한 호텔처럼 보였습니다. (호텔내 몇몇 안내 책자와 룸 서비스 메뉴등은 일본어로만 되어 있음) 또한, 저녁 식사 부킹을 하지 않았다고 호텔에서 저녁도 먹지 못하고 근처 세븐 일레븐에서 가서 사 먹었습니다. 호텔 근처에 걸어서 이동할만한 음식점등도 없었습니다. 외국인한테는 추천하고 싶지는 않은 호텔이였습니다.

Reviewed June 25, 2017

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12
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