Hakone Kowakien TEN-YU
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Hakone Kowakien TEN-YU

1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407
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    Hakone Kowakien TEN-YU Reviews

    8.8
    Excellent
    /10
    (669 reviews)See what guests said
    10.0
    Exceptional

    "Gorgeous property, wonderful staff, amazing onsen."

    Kristen

    -

    May 6, 2018

    9.5
    Exceptional cleanliness
    Recommended by 89% of guests

    Things you’ll love about Hakone Kowakien TEN-YU

    Things you'll love

    • 370 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Hot spring bath

    Excellent
    Location
    8.2
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Hakone Kowakien Yunessun100 m
  • The Hakone Open-Air Museum940 m
  • Hakone Owakudani2.35 km
  • Pola Museum of Art2.9 km
  • Sengokuhara Onsen3.84 km
  • Venetian Glass Museum3.92 km
  • Hakone Shrine4.06 km
  • The Museum of The Little Prince in Hakone4.24 km
  • Lake Ashi4.68 km
  • Hakone Lalique Museum4.7 km
  • This property is in high demand!

    Booked 64 times this week | 5 travelers are looking at this property right now

    Value for money8.2
    Location rating8.2
    Nearest airportHaneda Airport (HND)
    Distance to airport74.0 km

    Rooms available at Hakone Kowakien TEN-YU

    Special Room with Open-Air Bath
    Special Room with Open-Air Bath
    ...
    • Room size: 70 m²/753 ft²
    • Non-smoking
    Enter dates to see prices
    Dinner Time 17:30- Executive Suite Room with Open-Air Bath with beef Shabu-shabu dinner
    Dinner Time 17:30- Executive Suite Room with Open-Air Bath with beef Shabu-shabu dinner
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    • 2 single beds and 3 futons
    Enter dates to see prices
    Dinner Time 17:30- Superior Room with Open-Air Bath  with Yunessun Spa One Day Ticket
    Dinner Time 17:30- Superior Room with Open-Air Bath with Yunessun Spa One Day Ticket
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 2 futons
    Enter dates to see prices
    Dinner Time 17:30- Executive Suite Room with Open-Air Bath with Sushi and Sukiyaki Kaiseki dinner
    Dinner Time 17:30- Executive Suite Room with Open-Air Bath with Sushi and Sukiyaki Kaiseki dinner
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    • 2 single beds and 3 futons
    Enter dates to see prices
    Dinner Time 17:30- Maisonette Superior Room with Open air-Bath - Top Floor with Yunessun Spa One Day Ticket
    Dinner Time 17:30- Maisonette Superior Room with Open air-Bath - Top Floor with Yunessun Spa One Day Ticket
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 2 futons
    Enter dates to see prices
    Maisonette
    Maisonette
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 2 semi double beds and 1 fu...
    Enter dates to see prices
    Dinner Time 17:30- Maisonette Superior Room with Open air-Bath - Top Floor
    Dinner Time 17:30- Maisonette Superior Room with Open air-Bath - Top Floor
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 2 futons
    Enter dates to see prices
    Dinner Time 17:30- Superior Room with Open-Air Bath with Teppan Yaki Dinner 
    Dinner Time 17:30- Superior Room with Open-Air Bath with Teppan Yaki Dinner 
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 2 futons
    Enter dates to see prices
    Dinner Time 17:30- Executive Suite Room  with Open-Air Bath with Teppan Yaki Dinner
    Dinner Time 17:30- Executive Suite Room with Open-Air Bath with Teppan Yaki Dinner
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    • 2 single beds and 3 futons
    Enter dates to see prices
    Dinner Time 17:30- Superior Room with Open-Air Bath with beef Shabu-shabu dinner
    Dinner Time 17:30- Superior Room with Open-Air Bath with beef Shabu-shabu dinner
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 2 futons
    Enter dates to see prices
    Have a question for Hakone Kowakien TEN-YU?

    What people love about Hakone Kowakien TEN-YU

    • 10.0
      Exceptional

      "the hotel public men & women onsen was amazing, they exchange genders every day, so do try both while you are there!"

      Wileen

      |

      January 10, 2019

    • 10.0
      Exceptional

      "Very good service"

      Wang K.

      |

      January 11, 2019

    • 10.0
      Exceptional

      "The room onsen was superb!"

      Litta

      |

      April 26, 2018

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    More about Hakone Kowakien TEN-YU

    More about Hakone Kowakien TEN-YU

    10.0
    Exceptional

    "Top notch facilities and great staff."

    jeremy

    |

    December 26, 2018

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    An overview

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    What they offer

    9.2
    Exceptional

    "My stay here was worth every dollar I spent!"

    Matthew

    |

    October 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hakone Kowakien TEN-YU from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (669)Booking.com Reviews (1854)
    8.8
    /
    10
    Cleanliness9.5
    Facilities9.2
    Location8.2
    Service8.9
    Value for money8.2
    All languages
    All guests (669)
    All room types

    Show reviews that mention 

    Showing 248 verified guest comments
    12345
    10.0
    Exceptional
    Jhoanna from United States
    Family with young children
    Japanese-Style Room
    Stayed 1 night in June 2018

    Exceptional”

    Great hotel to have for a full traditional Japanese experience. Onsen was great. Food was amazing. Close to Yunnessun also.

    Reviewed May 17, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We appreciate you taking time out to review us. We are also happy to hear you that you had enjoyed our food and Onsen. And the food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 23, 2019
    Hakone Kowakien TEN-YU
    9.6
    Exceptional
    Alan from United States
    Couple
    Superior B
    Stayed 1 night in April 2019

    Quiet Luxury With a Killer View”

    I knew our stay at TEN-YU was going to be nice, but it exceeded my expectations. The entire property, from the lobby to the garden, had this perfect blend of elegance and approachability. Sleek, contemporary decor and attentive staff contributed to the hotel's luxury factor, yet we never felt uncomfortable or unwelcome. The outdoor onsen overlooking the mountains was incredible, as was the private tub on our balcony. All in all, it was a pretty unforgettable experience.

    Reviewed May 05, 2019

    Thank you for choosing to stay with us on your recent visit to Hakone. We much appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed our open-air onsen with infinite horizon view. The scenery always changes and you can see the different beautiful nature in every season. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

    Responded May 15, 2019
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Wileen from Singapore
    Couple
    Superior B
    Stayed 3 nights in December 2018

    Best Ryokan ever”

    This ryokan is one of the best Ive ever stayed in. Albeit, the price is steep high. I feel that every penny was well spent. In-room onsen bathtub was not as good as other ryokans I stayed in. Water was not hot, and the bathtub was not nice or fancy, and the view was mediocre. But, the hotel public men & women onsen was amazing, they exchange genders every day, so do try both while you are there! The views are different and the style is different. Loved it. :) (I especially love the 2nd level modern one)

    Reviewed January 10, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you enjoyed two public baths. The food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

    Responded March 24, 2019
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Hangfei from China
    Couple
    Superior B
    Stayed 1 night in December 2018

    Best view and room facilities”

    1. Great view, on the top of mountain, fresh air, woods and it even has a private garden with small river and fall 2. Spacious room, and has mountain view. They have a bath tub on balcony so you can enjoy hot bath in your room with wonderful view. 3. The public hot bath area has excellent outdoor edgeless pool The only con is you have take a bus to go around the mountain road to get there which is quite easy to get car sick as it keeps turning circular.

    Reviewed January 01, 2019

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed open-air bath on the balcony in your room and our public bath with infinite horizon view. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

    Responded May 23, 2019
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    jeremy from Singapore
    Group
    Stayed 1 night in December 2018

    Exceptional”

    Top notch facilities and great staff. Onsen was perfect and the rooms were extraordinary. Only thing which was alittle let down was the food. I rather them keep it simple with good fresh ingredients instead. Otherwise , you can't match that price with the type of facilities you are getting anywhere else.

    Reviewed December 26, 2018

    Thank you very much for your stay at Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are glad to hear you that you had enjoyed our Onsen at TEN-YU. We aim to have everyone enjoys all aspects of their stay, and are always looking for ways to improve the guest experience. We hope to have the pleasure of welcoming you back again soon. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    8.0
    Excellent
    Lavanya from United Kingdom
    Group
    Superior B
    Stayed 1 night in April 2019

    Very good”

    Very nice rooms and clean. Room omsens are lovely. Staff need to speak better English as a 5 star hotel

    Reviewed April 28, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. Thank you so much for taking the time to write to us. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed our open-air bath on the balcony. However, we are sorry to know that English skills of reception staff did not live up to your expectation. Please accept our sincere apologies for the inconvenience you may have experienced. Your feedback is very much appreciated and surely helps us to improve our service. We would appreciate if you allow us another opportunity to serve you. Hakone Kowakien TEN-YU

    Responded May 15, 2019
    Hakone Kowakien TEN-YU
    7.6
    Very good
    Phoebe from Singapore
    Couple
    Superior
    Stayed 2 nights in March 2019

    Not quite value for money”

    The dinner was disappointing for the amount paid. We stayed for 2 nights, but the food on second night was not ideal for the amount paid, sushi was not fresh. Even for the 1st night, the food does not match the value paid - it was a fusion Jap & western. Overall the room and onsen is very nice, but for the price we paid, we could get something better. The free shuttle bus was also very inconvenient for travellers with big luggage as we had to lug them ourselves from train station down and up an underpass. No space to put luggage in the minivan as well.

    Reviewed April 08, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. Thank you for taking your time to leave your comment. It is wonderful to find out that you have been satisfied with the room you stayed in and Onsen. However, we are sorry to know that our service did not live up to your expectation. Regarding the matter you pointed out to us, we will discuss with the manager of the department in charge and make efforts to improve with this matter. Your feedback is very much appreciated and surely helps us to improve our service. We would appreciate if you allow us another opportunity to serve you. Hakone Kowakien TEN-YU

    Responded May 15, 2019
    Hakone Kowakien TEN-YU
    3.6
    Panjawan from Thailand
    Family with young children
    Japanese-Style Room
    Stayed 1 night in March 2019

    Completely waste of money”

    It's not five stars hotel while the service was worst to accept. The hotel is quite far from Hakone town (drive by car) and we arrived hotel late at evening caused of lost. Then, it's late check-in, and got the dinner room in close-area with no window/view while we already missed the time to enjoy any other facilities. When asked staffs, they pretend to not need to participate with. Many staffs show emotional through their face and speak as no care. Lucky that we met local staff, they could manage to change our table, but later 20 minutes waiting. Staffs move all plates with loud noise (non-professional and raise emotional). It's really awful reflect from their managers of the dining room while subordinate staffs were more friendly. Dinner course was delicious but very very less (not enough and no one full). We've asked to order more by extra pay but it's denied, no more cooking. Kid had to pay extra (3,000 yen) without food and pay more for BF. Really disappointing hotel/ryokan ever.

    Reviewed April 02, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. Thank you for taking your time to leave your comment. We are sorry to know that our service did not live up to your expectation. Regarding the matter you pointed out to us, we will discuss with the manager of the department in charge and make efforts to improve with this matter. Your feedback is very much appreciated and surely helps us to improve our service. We apologize for not having enjoyed our service and would appreciate if you allow us another opportunity to serve you. Hakone Kowakien TEN-YU

    Responded May 15, 2019
    Hakone Kowakien TEN-YU
    8.4
    Excellent
    Dorine from United States
    Group
    Superior B
    Stayed 1 night in March 2019

    pricey but wonderful stay”

    Pros: facility is very clean, room is spacious, the private in room Onsen is beautiful Cons: far from central, up a steep hill so take the shuttle they provide Kind of expensive but worth it! I went in the middle of March so it wasn’t as green. It is still very pretty and super relaxing. Worth the stay if you have $$.

    Reviewed March 21, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you enjoyed our Onsen. The food menu will change every season. The scenery always changes and you can see the different beautiful nature at our garden in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

    Responded March 24, 2019
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Hill from Hong Kong
    Group
    Maisonette
    Stayed 2 nights in March 2018

    Exceptional”

    We were there with big group of family for two nights. Really enjoyed the hot sprint, big clean room and also the set meals at breakfast and dinner were amazing. Located on a hill, its better to rent a car to get around.

    Reviewed March 03, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you enjoyed the food for dinner and breakfast. The food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

    Responded March 24, 2019
    Hakone Kowakien TEN-YU
    9.6
    Exceptional
    Shendy from Indonesia
    Couple
    Superior
    Stayed 1 night in October 2018

    Very relaxing experince”

    Feel so relaxed after a night here. Should have stayed 2 nights :) A retreat from busy city :) Nice room with tatami japaneshe style. Nice outdoor private onsen. Nice garden. Nice restaurant. Only down thing here is the room is expensive - we booked at $600sgd for a room with bfast and dinner ( the dinner has very limited selections and bfast is lack of variety) Other than that all nice

    Reviewed November 08, 2018

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay. We are very pleased to hear that you had a great experience during your stay. The scenery always changes and you can see the different beautiful nature at our garden in every season. We all truly look forward to welcome you back again in the near future. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    9.2
    Exceptional
    Matthew from Australia
    Solo traveler
    Superior
    Stayed 2 nights in September 2018

    WOW!!! AMAZING!!”

    My stay here was worth every dollar I spent! It is everything you expect from a luxury stay. The food is amazing and uses very high quality ingredients. The facilities are generous and convenient. The room is high luxurious and feels like a home rather than a hotel room. Having your own personal open air bath is very nice. The public baths are large, high quality and relaxing. The staff are very attentive, welcoming and accommodating. The location is further away from the main areas of Hakone but public transport makes it easy enough to get around.

    Reviewed October 26, 2018

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. We are very pleased to hear that you had a great experience during your stay. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    8.8
    Excellent
    Stephanie from Canada
    Couple
    Superior
    Stayed 2 nights in September 2018

    Excellent”

    Beautiful hotel, wonderful food, and great rooms. Loved the open air bath. The staff were excellent. It’s a great place for tourists who don’t speak Japanese. Very relaxing atmosphere. The shuttle to and from Gora station is convenient.

    Reviewed September 22, 2018

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are glad to hear you that you had enjoyed our open-air bath and food. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    9.2
    Exceptional
    KAM from Hong Kong
    Family with teens
    Superior
    Stayed 1 night in August 2018

    Good impression on its environment, room facilities, foods n services provided”

    Like inside room outdoor bath tube w spring water, feeling relax whenever you want to make onsen. Good quality of fusion Japanese set dinner n two choices for set breakfast in western n Japan style. If you want a stylish, moden n clean japanese onsen hotel, Ten-Yu can be one of the choices.

    Reviewed September 01, 2018

    It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay. And we are glad to hear you that you had enjoyed our hot spring and breakfast. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    8.4
    Excellent
    Michelle from Malaysia
    Couple
    Superior
    Stayed 2 nights in November 2017

    Highly Recommended for Private Onsen”

    Great onsen resot! Private onsen in your own room. There's also public onsen. Hotel includes breakfast and 7 course dinner! Hotel shuttle service to nearby places. Public bus stop just right down the street.

    Reviewed August 05, 2018

    Thank you very much for your stay at Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay. And we are glad to hear you that you had enjoyed private onsen on the balcony and the two public paths. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 25, 2019
    Hakone Kowakien TEN-YU
    9.2
    Exceptional
    PUI
    Solo traveler
    Superior
    Stayed 2 nights in February 2019

    Exceptional”

    Excellent service beautiful room

    Reviewed May 10, 2019

    Thank you for choosing to stay with us on your recent visit to Hakone. We much appreciate for your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. The scenery always changes and you can see the different beautiful nature in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded May 15, 2019
    Hakone Kowakien TEN-YU
    8.8
    Excellent
    Wai from Singapore
    Solo traveler
    Superior B
    Stayed 1 night in March 2019

    Luxurious resort”

    It’s a great hotel with excellent service! However its located far from most attractions for its exclusiveness.

    Reviewed March 24, 2019

    Thank you for staying at our hotel. We appreciate for your great review on your stay. Your kind comment encourages our staff members. We are glad to hear you that you had a great time at TEN-YU. We are looking forward to seeing you again in Hakone. Hakone Kowakien TEN-YU

    Responded March 31, 2019
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Huang from Taiwan
    Group
    Superior
    Stayed 2 nights in February 2019

    amazing dinner”

    please try Japanese dinner, it's really delicious!!

    Reviewed March 11, 2019

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. And we are also very pleased that you enjoyed the food for dinner. The food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

    Responded March 24, 2019
    Hakone Kowakien TEN-YU
    9.2
    Exceptional
    Pinadda from Thailand
    Family with teens
    Superior B
    Stayed 1 night in March 2018

    Great new onsen”

    Hotel is relatively new with great outdoor onsen. The location is private but is far from the town meaning there is no restaurants within the walking distance. The hotels have 3 options for dinner and I recommend you book in advance to get the restaurant/time that you want. A bit pricey but quality of food is good.

    Reviewed March 22, 2018
    8.0
    Excellent
    Joe from Australia
    Family with young children
    Dinner Time 17:30- Superior Room with Open-Air Bath
    Stayed 2 nights in February 2018

    Hotel with great ambience, superb rooms.”

    We had a very pleasant two nights stay. The room was big enough to fit all 4 of us (2 adults, a teenager and a five years old), also very clean. The location of the hotel is a bit remote, so it's best rent a car, otherwise it would be very hard to get around if you wish to do some sightseeing. Some reviews says the food is not good but we enjoyed both the breakfast and dinner very much. It's a bit pricey but could just be because of the Chinese New Year period. Definitely would come back if we visit Hakone again.

    Reviewed February 27, 2018
    12345
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    Hakone Kowakien TEN-YU
    |Excellent 8.8
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Hakone Kowakien Yunessun
    • Horaien Bus Station is within 0.34 km