8.8

Excellent
/10
(1,710 reviews)See what guests said
Breakfast47
Housekeeping27
View23
See map

9.5

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Nanohana

50 m

Kikukawa Candy Shop

100 m

Tanakaya Miyageten

130 m

Hakone Cafe Sweets Shop

130 m

Eva Store

140 m

Popular landmarks
The Hakone Open-Air Museum

5.0 km

Odawara Castle

5.1 km

Hakone Gōra Park

5.6 km

Ōwakudani

7.7 km

Hakone Ropeway

7.7 km

Closest landmarks
Hakone Kanko Bussan Kan

90 m

Hakone Total Tourist Information Center

160 m

Chimoto

220 m

Sounji Temple

260 m

Hakone Yumoto Onsen

350 m

Hakone Suimeisou Hotel

"Very friendly staff, they let us use their parking spot even though we didn’t give them a heads up."

Shuyue - June 25, 2021
Japanese Style Room Hakone Suimeisou Hotel
 Hakone Suimeisou Hotel
Lobby Hakone Suimeisou Hotel
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Hakone Suimeisou Hotel

702 Yumoto, Hakonemachi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0311 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, hot tub and hot spring bath on-site.

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  • 140 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Hot spring bath

Value for money8.2
Location rating9.5
Nearest airportHaneda Airport (HND)
Distance to airport70.8 km

Rooms available at Hakone Suimeisou Hotel

Excellent
Room comfort & quality

8.5

Japanese Western Style Room for 4 People with Open-Air Bath
...
  • Room size: 42 m²/452 ft²
  • River view
  • 4 futons
Enter dates to see prices
Room with Tatami Area and Open-Air Bath
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds and 3 futons
Enter dates to see prices
Japanese Western Style with Open-Air Bath
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 futons and 2 single beds
Enter dates to see prices
Japanese-Style Room - Breakfast + Dinner Included
...
  • Room size: 13 m²/140 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-Style Room
...
  • Room size: 13 m²/140 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese-Style Room with Open-Air Bath
...
  • Room size: 31 m²/334 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Japanese Style Room for 4 People with Open-Air Spa Bath
...
  • Room size: 30 m²/323 ft²
  • River view
  • 4 futons
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Japanese-Style Room with Open-Air Bath
...
  • Room size: 30 m²/323 ft²
  • River view
  • 4 futons
Enter dates to see prices
Standard Japanese Style Room
...
  • Room size: 20 m²/215 ft²
  • River view
  • 3 futons
Enter dates to see prices
Japanese Style Room
...
  • Room size: 20 m²/215 ft²
  • River view
  • 4 futons & 4 futons
Enter dates to see prices

Frequently asked questions

Does Hakone Suimeisou Hotel have a hot tub?

A hot tub is one of the facilities available at Hakone Suimeisou Hotel.

What time is check-in and check-out at Hakone Suimeisou Hotel?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Suimeisou Hotel?

For those who wish to drive their own cars, Hakone Suimeisou Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hakone with private transportation, the ryokan can arrange taxi service.

Can special events be hosted at Hakone Suimeisou Hotel?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Hakone Suimeisou Hotel?

On-site venues and convenient event services make Hakone Suimeisou Hotel an ideal choice for hosting meetings. The venue available at the ryokan can accommodate you and your guests.

What is the smoking policy at Hakone Suimeisou Hotel?

Hakone Suimeisou Hotel does permit smoking in some areas and is not 100% smoke-free. The ryokan offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hakone Suimeisou Hotel?

The closest train, metro, or bus station to Hakone Suimeisou Hotel is Hakone Yumoto Train Station, 140 m away.

What restaurants are nearby Hakone Suimeisou Hotel?

Restaurants including Suehiro Yakiniku, Cafe Mitsuki and Miami are popular in Hakone Suimeisou Hotel’s neighborhood which is known as Hakone.

What popular shopping places are close to Hakone Suimeisou Hotel?

Shopping options in Hakone Suimeisou Hotel’s Hakone neighborhood include Tanakaya Miyageten, Eva Store and Hatajuku Yosegi Kaikan.

What are popular attractions near Hakone Suimeisou Hotel?

Hakone Suimeisou Hotel’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hakone Suimeisou Hotel?

Hakone Suimeisou Hotel’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

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Explore the neighborhood

What people love about Hakone Suimeisou Hotel

  • 9.6

    Exceptional
    Staff 

    "Very friendly staff, they let us use their parking spot even though we didn’t give them a heads up."

    Shuyue

    |

    June 25, 2021

  • 9.6

    Exceptional

    "The onsen facilities are located on their top floor, overlooking the mountains and river, beautiful scenery."

    Shuyue

    |

    June 25, 2021

  • 9.2

    Exceptional

    "First time try hot spring and really nice, I would like to stay one more time"

    Hoi

    |

    November 18, 2020

Property ranking|Compared to 439 Hakone properties
See all rankings
Location score
9.5/10
Cheapest price score
Cleanliness score
8.9/10
Value for money score
8.2/10
Better than
97
%
of Hakone properties
Better than
95
%
of Hakone properties
Better than
88
%
of Hakone properties
Better than
86
%
of Hakone properties
Overall rating:

8.9

Excellent
1,533 reviews
Cleanliness
8.9
Facilities
8.7
Location
9.5
Read all reviews >
What travelers say they love:
BUT the room and outdoor onsen face a beautiful river.
Ing from Singapore
Couple
More about Hakone Suimeisou Hotel

More about Hakone Suimeisou Hotel

Hakone Suimeisou Hotel

Get all that Hakone has to offer and all of its nearby adventures with a stay at Hakone Suimeisou Hotel. Only minutes from the city center, this strategic location ensures that guests can quickly and easily reach many local points of interest. Go beyond the touristy and get deeper into the offerings of Hakone with a stay at Hakone Suimeisou Hotel, located merely 4.9 km from The Hakone Open-Air Museum.
Hakone Suimeisou Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the ryokan make exploring Hakone even more convenient. If you plan to arrive by car, you'll appreciate the ryokan's free parking, right on-site.
Front desk services including luggage storage can assist with your needs. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like room service let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Hakone Suimeisou Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Hakone Suimeisou Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The ryokan also offers a refrigerator, a coffee or tea maker, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. A night in at the ryokan's karaoke rooms, bar and nightclub can be as fun as a night out with your travel companions. Hakone Suimeisou Hotel has vending machines that provide round-the-clock refreshment, at low cost.
Hakone Suimeisou Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, hot tub, spa and sauna. Have some easy fun without traveling far, while playing ping-pong table at Hakone Suimeisou Hotel. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Hakone during your stay at the ryokan. The most popular local attraction is probably Hakone Ropeway only 7.6 km away. Get a photograph of yourself in front of Odawara Castle located 5.0 km away, a must-see for anyone visiting Hakone.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 94% of the city's accommodation.
Guests who stayed here rated the facilities above 92% of other accommodations in the city.
This accommodation is highly recommended for its location, scoring higher than 97% of other options in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

88 mentions

Food & Dining

41 mentions

Housekeeping

22 mentions

View

10 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Table tennis
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground

Access

  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Shower
  • Towels
  • TV
Food and dining
Breakfast options
  • Asian
Location
702 Yumoto, Hakonemachi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0311
Exceptional
Location

9.5

Airports

  • Haneda Airport (HND)
    70.8 km 1.3 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    97.2 km 1.9 hour drive

Public transportation

  • Hakone Yumoto Train Station
    140 m
  • Tounosawa Train Station
    870 m

Hospital or clinic

  • Hakone Clinic
    1.4 km

Convenience store

  • 7 Eleven
    470 m

Cash withdrawal

  • ATM
    390 m
What's nearby

Popular landmarks

  • The Hakone Open-Air Museum
    5.0 km
  • Odawara Castle
    5.1 km
  • Hakone Gōra Park
    5.6 km
  • Ōwakudani
    7.7 km
  • Hakone Ropeway
    7.7 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.7 km
  • Pola Museum of Art
    7.9 km
  • Hakone Venetian Glass Museum
    8.7 km
  • Little Prince Museum
    9.0 km
  • Sengokuhara
    9.7 km

Nearby landmarks

  • Nanohana
    50 m
  • Hakone Kanko Bussan Kan
    90 m
  • Kikukawa Candy Shop
    100 m
  • Tanakaya Miyageten
    130 m
  • Hakone Cafe Sweets Shop
    130 m
  • Eva Store
    140 m
  • Hakone Yumoto Train Station
    140 m
  • Hakone Sagamiya
    160 m
  • Hakone Total Tourist Information Center
    160 m
  • Takeichi
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • For guests who book Japanese Style Room (Half Board):
    The hotel arranges Japanese dinner, which is already included in the total cost of the booking.
    The dinner will be served only between 06:00 PM to 07:00 PM on guests’ arrival day.
    Please ensure to check in before that time. The hotel cannot serve the dinner after 07:00 PM, and it is non-refundable.
  • Guests with food allergies or preferences are advised to notify the property in advance via the Special Request box.
  • The extra bed is a futon and is subject to availability.
  • Children under 3 years old stay for free if using existing bed.
  • Children 3 years and over are considered as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

The property

  • Number of floors6
  • Number of rooms 28
  • Room voltage100
  • Most recent renovation1996

Reviews of Hakone Suimeisou Hotel from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness8.9
Facilities8.7
Location9.5
Room comfort and quality8.5
Service9.1
Value for money8.2
High score for Hakone
Rating
9+ Exceptional (507)
8-9 Excellent (201)
7-8 Very Good (137)
6-7 Good (48)
<6 Below Expectation (57)
Time of the year
Mar - May (263)
Jun - Aug (194)
Sep - Nov (263)
Dec - Feb (230)
All guests (1,533)
All room types
All languages

Show reviews that mention 

Showing 950 verified guest comments
12345
10.0
Exceptional
Yen from Singapore
Group
Japanese Style Room
Stayed 1 night in April 2018

Lovely ryokan experience with great facilities and even better staff!”

Hakone Suimeisou was the perfect choice for us as it gave us the ryokan experience at an affordable price. Once we arrived at their doorstep, we were greeted by polite and amiable staff whose smiles made us feel at home. We drove to Hakone, and the staff made sure our car was parked away safely. On top of that, we also received a warm welcome by the front desk, and had a short but insightful conversation with them. Suimeisou’s hospitality extended to its staff who serviced the room (setting up meals and our futon). A big thank you to the lovely lady who brought us our dinner and breakfast, and the kind gentleman who made our futon for us. We had two amazing meals and the best sleep! The ryokan is also equipped with four (?) onsens that overlook lush greenery and a calming stream - perfect for an onsen healing experience. We certainly enjoyed ourselves! We’d totally recommend Suimeisou to anyone visiting Hakone - the hospitality and kindness are superb!

Reviewed April 14, 2018

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9.0
Exceptional
Suzy from South Korea
Family with young children
Japanese Style Room
Stayed 1 night in July 2013

Comfortable and beautiful”

location, staff and food

I stayed at Suimeisou hotel with 22 yrs/13yrs and 7 yrs old kids. Finding the hotel ( I was driving ) was little bit tricky since there was no ENGLISH Sign indicating that was the Suimeisou hotel.My nevigation put me in front of the hotel, and I there was an Japanese signboard only marking " Suimeiou" in front of the Ryokan. The hotel staffs were very kind and helpful, although not everyone in Hotel spoke English. Only few staff at the reception were able to communicate in English, but not a big deal. All staffs were helpful and kind. Our room were big enough to occupy 4 of us. The location were fantastic since there were train and bus station just in the corner of the hotel. The food was beautiful ! We had traditional Japanese Ryokan breakfast and diner. (But if you r not kind of person who enjoy foreign food, it can be challenging. For diner, I knew my 6 yrs old will not eat Japanese raw sushi and etc, I ordered Lunch set menu for Kid. ( rice, hamburger steak,and etc included ). Overall, I will recommended this hotel for family with small kids since the room is quite big ! ( Japanese hotel room is very very small...)Oh, and their out door ONSEN was just BEAUTIFUL !!!!!! You should try !!!

Reviewed July 22, 2013

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10.0
Exceptional
Fei from Indonesia
Family with teens
Japanese Style Room
Stayed 1 night in September 2016

just Perfect! ”

When you go to Hakone, you will not regret staying in Suimeisou. Location is just a couple minutes walk from Hakone Yumoto stn. Which is the gate to enter Hakone. Along the walk, you can do shopping at local shops that lining up in both ways. Location is just perfect. Hotel was just superb. Very Japanese style, with tatami and futon bed. Spacious room with entravagant view to the flowing river. So clean, tidy and comfortable. I ordered with breakfast package and it was a very nice experience you cannot find elsewhere. Just regret that i dont order dinner for my stay as well. Tried the private hotbath as well..it is so nice. With a open view to nature. What i admire also one of the staff at front office. When i asked about sushi place, since his english is limited, he even walked us to the resto!! Not just direct us which way, but show us the way. It is def a plus. Very good, friendly and helpful staffs. Will stay there again for sure if i ever come back to Hakone.

Reviewed October 02, 2016

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8.3
Excellent
Bengloon from Singapore
Couple
Japanese Style Room
Stayed 1 night in January 2012

Lovely Hotel with traditional Japanese room”

Great Location, Japanese Room, Private Onsen (additional fee)

being called a hakone suimeisou hotel, i did not realised i booked a ryokan-style hotel with breakfast. the room is spacious fairly spacious, the room-maid will come in to set the futons for you to sleep, and will come in to keep it for you when they server the breakfast to your room. (it's quite early though between 7:30 - 8:00am). we only encountered 1 guy at the counter who speaks english though, but the rest of the stay i guess some sign language would suffice ... there are english instruction booklet and the room-maid will bring along an "english" card to assist in communication.. i was there in winter, and we booked a private onsen, the open-air winter chill and the hot bath is a great experience. the hotel it's only 5 mins walk from the hakone-yumoto station, most convenient thing for me is the tourist information center nearby where they speak good english and will be happy to help plan your hakone sight-seeing trip. from the hakone-yumoto station, you can reach gora and the cable car ropeways within 40mins ...

Reviewed January 28, 2012

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9.7
Exceptional
Wu from Singapore
Family with teens
Japanese Style Room
Stayed 1 night in June 2012

Great hotel with good service ”

Onsen

This was my first time staying at a Ryokan and it was awesome! The staff are very friendly and helpful, though they speak little or no english. Overall, the hotel was very hospitable throughout our stay. My family spent most of our time in hakone just enjoying the hotel's facilities. We had our dinner and breakfast served in a private room so we didn't go out much. We would definitely return to Hakone Suimeisou Hotel the next time.

Reviewed June 29, 2012

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8.8
Excellent
Samsul from Singapore
Group
Japanese-Style Room with Open-Air Bath
Stayed 2 nights in November 2016

Great stay at this wonderful traditional hotel”

We stayed at Hakone Suimeiso in early December 2016. It was our second time to Hakone and we had fond memories of our last stay as we had stayed Hakone Yumoto Hotel and we enjoyed it. It is not difficult to find the hotel as it is about 5mins walk from the Hakone-Yumoto Station. The staff are very friendly and welcome you with traditional Japanese hospitality. We stayed at the Japanese-Style Room with Open-Air Bath. The rooms are beautiful with simple zen style decor. However, the tub in the balcony was one of the highlight of the stay. Overlooking the flowing river with waterfall and beautiful autumn leaves you will enjoy a relaxing time listening to the sound of the waterfall. The tub comes with piped hot spring water. If you prefer an outdoor onsen it is available on the top floor of the hotel. Dinner and breakfast was served in the private dining room on the same floor as our room and it was a wonderful spread of Japanese dining which even includes desert. The staff are very friendly and showed great hospitality. While eating your dinner the staff will lay down the futons in your room and while you are having breakfast they will keep them. The hotel is so close to the shops around Hakone-Yumoto station and here you can find souvenirs and many wonderful local delights such as dried plums, Hakone rusk, rice cracker and even a nice cafe to sit down and enjoy a cup of coffee and some cheese cake. You can purchase the Hakone Freepass which covers most of the transportation (train, bus, cable car, cruise) in the Hakone-Odawara area so that you can enjoy exploring the area. We thoroughly enjoyed our stay at Hakone Suimeiso and it has further left a wonderful deep lasting memory of Hakone.

Reviewed December 11, 2016

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9.2
Exceptional
Twain from Singapore
Couple
Japanese-Style Room with Open-Air Bath
Stayed 1 night in October 2016

Very relaxing and enjoyable stay”

Suimeisou Hotel is a very short walk to Hakone station. Staff were very polite, welcoming and attentive. The rooms feature traditional style Japanese furnishings with tatami mats, low tables and futons. Included in the rooms were yukatas for guest use and private in-room onsens located on the balcony with views of the river and mountains - this was a major plus that we thoroughly enjoyed. The shower is also easily accessible from the balcony for ease of use. We opted for the breakfast option which was served to us in a private dining room opposite our hotel room. Food was delicious. Would definitely stay again.

Reviewed October 31, 2016

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9.0
Exceptional
Priyanto from Indonesia
Couple
Japanese Style Room
Stayed 1 night in January 2013

Great ryokan with excellent service”

very close to Hakone yumoto station (5 minutes walk) , food and service were amazing

We stayed at Hakone Suimeisou for one night and we really enjoyed it. Our room was facing the canal so you can hear soothing sound of water stream throughout day and night. Food and service were great, Ms. Megumi was our host who's very hospitable and lovely. We also booked the private outdoor onsen for a small fee of 2000 yen for 50 mins. The onsen was lovely and we really enjoyed it. Overall we're very satisfied and would recommend Hakone Suimeisou for other travellers.

Reviewed February 04, 2013

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10.0
Exceptional
Mollie from United States
Couple
Japanese Western Style with Open-Air Bath
Stayed 1 night in August 2019

Exceptional”

I absolutely loved the Hakone Suimeisou hotel. Everyone who worked there was so kind and willing to help out with absolutely every question we had or didn't have. They gave us tips and provided us with freshly made tea and red bean paste buns. The personal hot spring bath on our balcony was incredible and we could have stayed in it for days. The women's bath I went to was also incredible with great views and so many amenities. I would definitely recommend and hope to come back.

Reviewed September 10, 2019

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10.0
Exceptional
Hui from United States
Couple
Japanese-Style Room with Open-Air Bath
Stayed 1 night in March 2018

Clean, comfortable Ryokan in Hakone”

Cons: None. By far one of the best I've stayed. Pros: - conveniently located near Hakone Yumoto station, literally right across the station. I did anticlockwise sightseeing in Hakone and back to Ryokan from lake ashi by bus (about 30min bus ride). Bus stop is like 3min walk to Ryokan. - located in the street/area where you can find tons of restaurants, souvenirs stores, 7-11, family mart etc. - fantastic meals (dinner and breakfast) prepared by Ryokan. - all staffs are extremely helpful and speak good English. - all rooms are facing the river and it's so relaxing to soak in the open air onsen and listen to the river. Thanks Hakone Suimeisou for your great hospitality and I'll be back. Highly recommended!!

Reviewed April 08, 2018

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10.0
Exceptional
Pearl from United States
Couple
Japanese-Style Room with Open-Air Bath
Stayed 1 night in September 2018

Great ryokan centrally located in Hakone”

Chose this ryokan because it had a private open-air onsen on the balcony, which also gives a great river view. The staff was, unsurprisingly, exceptional, friendly and extremely accommodating: from the front desk and doorman to the lady who showed us to our room and served us our traditional Japanese dinner and breakfast (which were delicious btw, even if the dishes were quite foreign to us Americans), everyone was friendly and helpful despite their knowing little English. The meals were also exquisitely prepared and delicious even if we didn't know what we were eating some of the time. I fell in love with this onsen resort town of Hakone and would love to go back when I visit Japan again; and I will definitely stay at Hotel Suimeisou again. If you're going to splurge for lodgings in Japan, make it a ryokan that serves traditional Japanese dinner and breakfast, and I definitely recommend you to choose this one.

Reviewed October 03, 2018

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9.3
Exceptional
Fung from Hong Kong SAR, China
Couple
Japanese Style Room
Stayed 1 night in May 2015

Convenient and cosy hotel”

Location wise, staff nice and good food

I stayed two hotels in Hakone. Suimeisou is smaller than the another one. But their services remains standard. It's traditional hotel spring hotel. Most of the staff are quite old..(But that's is the point I admired)but they work hard and very nice. Though they are not young, but they can speak English well. Food of the hotel is good and I enjoyed my stay there

Reviewed June 09, 2015

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9.7
Exceptional
Kathy from United States
Group
Japanese Style Room
Stayed 1 night in October 2011

Nice, traditional Japanese inn with friendly staff”

Great rooms, great breakfast

I enjoyed my stay at the hotel. I was traveling with 2 friends and we shared a room on the river side of the hotel. The front desk was really friendly, and accepted my visa card, but spoke little English (unfortunately, none of spoke any Japanese). I made a reservation on agoda and was able to check in without a problem. We arrived before check in time, so stored our bags while we went to sight see. The hotel could be a little tricky to find if you are new to the area and didn't speak any Japanese; we found it w a gps. It is less than half a mile from the train station in Hakone and just off the main drag. From our hotel room onthe river side of the hotel, If we kept the window open, then we could hear the river. Otherwise, the noise wasn't too bad. Breakfast was a traditional Japanese inn breakfast, which I like. We did not order dinner to be included with our room. If you order either, the hotel will ask you what time you would like to eat (breakfast served at either 730 or 8:00 am). meals served in room. The hot spring bath I tried was a good temperature. There are several baths on the top floor, and some of them can be locked from the inside to make a private room. I believe all of them have skylights and windows, so are great in the daytime when there is a good view. Like other Japanese inns, the hotel staff will roll out and clean up your bed for you. I think all of the other guests during our stay were Japanese. I'd recommend for a stay in Hakone if you're looking for a clean, relaxing Japanese inn.

Reviewed October 22, 2011

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9.7
Exceptional
Ronald from United States
Couple
Japanese Style Room
Stayed 1 night in November 2011

best location”

Location, shopping, restaurant, 7-11

location: the best, walking distance will be less than 5 minutes from the station. i'd personally prefer something closer to the station when traveling to hakone knowing the weather could be quite challenging for normal overseas visitors. if it's during the snowing season, then you will be sorry for yourself if you chose the hotel located in the middle of mountain and you have to take multiple trains to get there. once you get there, you will know what i mean. restaurants: hakone is famous for relax, therefore, please don't expect any night life there at all !!! however, luckily my gf and i managed to locate one local japanese bbq places nearby this hotel (3~5 minus on foot). this shop closes at 11:30am to mid-night depending on the customers flow. therefore, you may ask around the front desk, and they should know which shop. in general, most restaurant will be closed no more than 8pm. thus, plan your dinner early !!! hotel breakfast: must have !!!! this is my third time to hakone, and i didn't expect the breakfast was a full blown one, and they tasted so delicious. unfortunately, the latest time slot is 8am. therefore, you will have to plan to wake up early. =p wifi: no no no !!! i've been using my 3g phone working as a hotspot to go internet to get my job done. =p

Reviewed November 29, 2011

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10.0
Exceptional
Xiaoming from China
Couple
Japanese-Style Room with Open-Air Bath
Stayed 1 night in January 2018

Exceptional”

Location is really great, just right across the street of Hakone Yumoto Station, it’s really easy to find and you can put your luggage in hotel first then travel to other attractions in Hakone. Staff are helpful and elegant grannies and grandpas, most can speak English. They provided us with great services like giving introduction to room facilities and preparing mattresses and breakfast etc.. Onsen is really great. We stayed in a large room with open air private onsen with a reasonable price. We came in winter so there was few tourists, so it was mostly just us using the public onsen. Yeah, we did try both the private and public ones. Breakfast was fancy, but probably the traditional Japanese food was not our type. But the food had great looks and was served beautifully. The whole thing was fancy enough to take a pic and upload to IG. Anyway this is a very great ryokan and definitely worth recommending.

Reviewed February 04, 2018

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8.8
Excellent
Hean from Singapore
Couple
Japanese-Style Room with Open-Air Bath
Stayed 2 nights in October 2019

Traditional Japanese Tatami Hotel with Onsen”

Clean and nice hotel, very conveniently located near the Hakone-Yumoto Train station. Essential bus services are also nearby. The Hakone-Yumoto Ekimae Shopping Street is just right in front. Staff are very friendly and helpful. English speaking staff were available. The Japanese-speaking Obasan who waited on us was very friendly and attempted to converse with us in bits of English, and guided us well on the yutaka, onsen, room and meal etiquette. And she tried explaining to us about the exquisite breakfast and dinner meal which were served in a private room across our room. Five-stars service from her. Very good experience of an ryokan styled hotel; table were set in the day and futon laid in the evening. The in-suite private onsen at the balcony overlooking into the hill was excellent and serene. Tried booking since May but apparently the hotel only make booking available in Agoda 2 months before our dates. However, when I checked their website, booking were available earlier.

Reviewed October 17, 2019

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9.6
Exceptional
Yudi from Singapore
Couple
Japanese Western Style with Open-Air Bath
Stayed 1 night in May 2018

The lobby almost turned us off. But once you come inside, it took our breath away”

The hotel located just besides the Hakone Yumoto Station. Very convenient for traveler to stay and explore Hakone area. In front of our “room” is a river view. Must be spectacular during autumn. Room is very huge with modern and tatami bed room. They provide dinner and breakfast at specific time in a private room. The food presentation is fantastic, they taste very delicious too. Staffs are super duper friendly. We felt like being home in this Ryokan. Facilities like private open air bath, public open air bath, public bath are open almost 24 hours. Room is very clean and spacious. Interior designer color is gorgeous. Very quiet place to sleep in. It was really a good Ryokan experience. My advice is that, they should renovate their lobby. It looks a bit old and smells like cigarette. I was almost disappointed after seeing the lobby. Oh they also do not have Japanese garden though.

Reviewed May 23, 2018

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8.8
Excellent
Maggie from Hong Kong SAR, China
Family with teens
Japanese-Style Room with Open-Air Bath
Stayed 4 nights in July 2018

Will book again if ever travelling to Hakone”

Couldn't ask for a better location: Hakone Suimesou is located directly next to the river, and a few minutes' walk from Hakone-Yumoto station. It was also exceptionally close to the bus station where buses departing for Motohakone-ko is, too, and made traveling everywhere extremely easy. Loved the view of the river and the mountains that our room and the open-air hotsprings provided. There are a few excellent cafes located close to the hotel that I highly urge for you to visit. Service from the hotel staff were nice; all good, elderly folk, if a little rigid and traditional in their views. The hotel also provided us with a small water bucket for setting off fireworks next to the river, so that was nice of them. Chartered hot spring wise we loved Shirasagi for the wooden tub. There were guests wearing swimming suits into the hot springs, but that's on the guests and not the hotel. :( Thank you for the complimentary towels and manju. Massage service is superb.

Reviewed July 23, 2018

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9.6
Exceptional
Dayan from Canada
Couple
Standard Japanese Style Room
Stayed 1 night in June 2018

Pricy, but good stay”

We stayed here for 1 night. The price was $220 USD.The location is unbeatable. It literally is 2 minute walk from the Hakone Yamoto train station. Very easy to find! We stayed in one of the standard rooms. The room was clean, very nice Japanese feel. You will sleep on the tatami. Hotel staff comes around 7pm to make your bed for you. You have the ability to purchase private open air onsen at the facility. Book early before good time slots ran out. 50 min is 2000 Yen. Beware if you booked breakfast, you have 2 time slots to choose from 7:30 or 8am. They set up the breakfast in your room for you, very nice touch. They do need to access your room ~30min ahead of breakfast time for putting away the bed and setting up. This is mandatory! So don't plan on sleeping in. But then again, when you are that far away from home, you do want to seize all the time you have, why would you choose to sleep in anyways. The facility is clean, staffs are nice. I enjoyed this stay overall.

Reviewed June 24, 2018

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9.3
Exceptional
JIA from China
Family with young children
Japanese Style Room
Stayed 2 nights in September 2013

It was a lovely stay in this hotel. ”

Staffs are extremely helpful and nice. Location is fantastic, opposite to Hakone Yumoto station. Breakfast was much better than expectation.

We really enjoyed our stay in this hotel. Staffs are all elders, 50 years old above and they dont speak much English. This doesn't have any impact on the service they provide. In fact, they are extremely helpful and very willing to help. When I was looking for a nearest coin randarii (wash machine), they even drew a map for me. The hot springs was great. We had two nights private onsen and we all loved it. Breakfast was very nice and we all like Japanese food. The hotel is located opposite to Hakone Yumoto station, with access to all sightseeing in Hakone. I would highly recommend the 2 day pass even if you travel one way to/from Tokyo. There are some restaurants close to the hotel and we tried 3 of them, which were all great food.

Reviewed October 05, 2013

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