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Excellent 8.6
Based on 461 reviews

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About Hakone Tenseien Hotel

Description

Ideal for fun and relaxation, Hakone Tenseien Hotel is located in the Hakone Yumoto area of Hakone. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Hakone Yumoto Onsen, Tounosawa Onsen, Sounji Temple.

Hakone Tenseien Hotel offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy shrine, convenience store, taxi service, 24-hour front desk, luggage storage.

Step into one of 198 inviting rooms and escape the stresses of the day with a wide range of amenities such as complimentary tea, towels, slippers, television LCD/plasma screen, internet access – wireless (complimentary) which can be found in some rooms. The hotel offers an excellent variety of recreational facilities, including hot tub, sauna, hot spring bath, spa, massage. Enjoy unparalleled services and a truly prestigious address at the Hakone Tenseien Hotel.
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Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Convenience store
  • Restaurant(s)
  • Vending machine

Services and conveniences

  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Shrine
  • Smoking area

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • Chinese (Mandarin)
  • Japanese
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Policies

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s) Must use an extra bed
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00PM
Check-Out Until: 10:00AM
Non-Smoking Rooms / Floors: Yes
Number of Floors: 7
Number of Rooms : 198
Room Voltage: 100
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
Excellent



based on 461 reviews
  • Cleanliness 9.4
  • Facilities 9.5
  • Location 8.0
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for money 8.6
  • Food/Dining 7.8
Sort by
Kevin from Canada
Group
Twin - Non-Smoking
Stayed 1 night in September 2016
Fantastic
This was our first stay in Hakone and staying at the Hakone Tenseien was a wonderful experience. We got the full lboard and the food was good. Everything was clean, the onsen experience was authentic, the staff was friendly, and everything was included. There was a nice outdoor garden with waterfalls in the back of the property as well.
Reviewed September 13, 2016
Lee from Macau
Couple
Twin - Non-Smoking
Stayed 1 night in September 2016
nth
overall is good.
Reviewed September 09, 2016
Pik from Hong Kong
Couple
Twin - Non-Smoking
Stayed 1 night in July 2016
N/A
It would be competitive if the private bath is free of charge
Reviewed July 31, 2016
Alan from Malaysia
Couple
Twin - Non-Smoking
Stayed 2 nights in July 2016
Great Experience
The hotel staff are super helpful. Walking around in our complimentary yukatas, we felt at home. The outdoor section of the modern hot springs bath is excellent day AND night.
Reviewed July 31, 2016
Jian from Singapore
Family with older children
Twin - Non-Smoking
Stayed 2 nights in July 2016
Lovely hotel with great staff and facilities
The place was fantastic. Onsen was superb and we were given yukatas to change into. Food was great.
Reviewed July 29, 2016
Thomas from United States
Couple
Twin - Non-Smoking
Stayed 1 night in July 2016
Excellent
Very relaxing and friendly staff.
Reviewed July 27, 2016
Michael from United Kingdom
Couple
Twin - Non-Smoking
Stayed 1 night in June 2016
Fantastic.
Gorgeous setting,wonderful experience,would go back.
Reviewed June 17, 2016
Maddi from Australia
Couple
Twin - Non-Smoking
Stayed 1 night in May 2016
1 night in Hakone
We are glad we chose to stay at Hakone Tenseien Hotel. The Hotel is a bit of a walk from the train station but easy to find. The Hotel had everything we needed. We had a fantastic meal at the Hotel restaurant, the waiters were very friendly. We also booked out a private onsen for one hour which was great and very easy to organise with staff. We had a very relaxing and enjoyable stay.
Reviewed May 28, 2016
Chew from Malaysia
Business traveler
Twin - Non-Smoking
Stayed 1 night in May 2016
Best
Best Hotel
Reviewed May 25, 2016
Wang from China
Solo traveler
Twin - Non-Smoking
Stayed 2 nights in May 2016
Overall great experience!
Bathroom is a little bit smelly~ But the open bath is terrific!!!
Reviewed May 17, 2016

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