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Hakone Tenseien Hotel
Twin - Non-Smoking for 2 people, Hakone Tenseien Hotel in Hakone
Hakone Tenseien Hotel
Lobby, Hakone Tenseien Hotel in Hakone
Lobby, Hakone Tenseien Hotel in Hakone
Interior view, Hakone Tenseien Hotel in Hakone
Interior view, Hakone Tenseien Hotel in Hakone

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8.5

Excellent

1,891 reviews

1,891 reviews

See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
The Hakone Open-Air Museum
4.4 km
Hakone Gōra Park
5.0 km
Odawara Castle
5.8 km
Hakone Shrine / Kuzuryu Shrine Singu
6.9 km
Ōwakudani
7.0 km
Closest landmarks
Tenseien
40 m
Tamadare Falls / Hien Falls
60 m
Tamasudare Shrine
80 m
Kei Hiraga Museum
360 m
Hagino Tofu
420 m

Hakone Tenseien Hotel

682 Yumoto, Hakone-machi, Ashigara-shimogun, Hakone, Hakone, Japan, 250-0311 - See map

If you're looking for a ryokan with free Wi-Fi in all rooms, look no further. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

590 meters to public transportation

Front desk [24-hour]

Excellent breakfast

Free Wi-Fi in all rooms!

Facilities

Pets allowed

Car park

Shuttle service

Free Wi-Fi in all rooms!

Spa

Hot tub

Front desk [24-hour]

Luggage storage

This property is in high demand!

6 travelers have booked today.

Value for money8.5
Location rating8.1
Nearest airportHaneda Airport (HND)
Distance to airport71.5 km

Rooms available at Hakone Tenseien Hotel

Excellent
Room comfort & quality

8.8

Twin - Non-Smoking for 2 people
...
  • Room size: 22 m²/237 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Japanese-style Room with Open-air Bath (Type C)
...
  • Room size: 19 m²/205 ft²
  • Mountain view
Enter dates to see prices
Twin Room - Single Use, Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 19 m²/205 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Room
...
  • Room size: 19 m²/205 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Twin Room with Tatami Area with Open-Air Bath - Non-Smoking
...
  • Room size: 44 m²/474 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Twin Room with Tatami Area - non smoking
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Room
...
  • Mountain view
  • Non-smoking
Enter dates to see prices
Japanese-Style room with Open-Air Bath - Non-Smoking
...
  • Room size: 44 m²/474 ft²
  • Non-smoking
  • 5 futons
Enter dates to see prices
Room
...
  • Mountain view
  • Non-smoking
  • 5 futons
Enter dates to see prices

Frequently asked questions

Does Hakone Tenseien Hotel offer spa services?

You can benefit from your stay at Hakone Tenseien Hotel much more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening or night far better.

How many floors does Hakone Tenseien Hotel have?

Hakone Tenseien Hotel has a total of 7 floors.

What payment options are supported at Hakone Tenseien Hotel?

Hakone Tenseien Hotel supports up to 7, with payment card options such as Visa, American Express, Cash, and MasterCard.

What do past guests like most about Hakone Tenseien Hotel?

Past visitors that stayed at Hakone Tenseien Hotel have given this property a rating of 9.091 for its outstanding cleanliness as the major highlight for their stay.

What is the average rating that verified Solo travelers' have given to Hakone Tenseien Hotel?

Verified solo travelers that have stayed at this property have given Hakone Tenseien Hotel an average rating of 8.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Business travelers' have given to Hakone Tenseien Hotel?

Past business travelers that have stayed at this property have given Hakone Tenseien Hotel an average rating of 8.9. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Families with young children have given to Hakone Tenseien Hotel?

Past families with young children that have stayed at this property have given Hakone Tenseien Hotel an average rating of 8.3. You can look up more descriptive customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Hakone Tenseien Hotel?

Verified local travelers that have stayed at this property have given Hakone Tenseien Hotel an average rating of 8.8. You can look up on more in depth customer reviews, and responses for this property down in the review section.

What restaurants are close by Hakone Tenseien Hotel?

Hakone Tenseien Hotel’s neighborhood is Hakone which consists of popular restaurants such as Fujiya.

What are popular destinations in close proximity to Hakone Tenseien Hotel?

Hakone Tenseien Hotel’s location in the Hakone neighborhood puts it close to popular destinations including Kanagawa Prefectural Museum of Natural History.

What is the closest airport to Hakone Tenseien Hotel?

The nearest airport to Hakone Tenseien Hotel is Narita International Airport, 132.0 km away.

What people love about Hakone Tenseien Hotel

  • 8

    Very good
    Cleanliness

    "Room is clean."

    Paul

    |

    June 4, 2023

  • 8.8

    Excellent
    Location

    "Another good thing was the location, a walking distance from the hakone-yumoto station and there is a bus you can also take."

    Alejandra

    |

    April 16, 2023

  • 9.2

    Exceptional
    Location

    "Accessible location as only 15min walk from Hakone Yumoto station."

    Man

    |

    April 3, 2023

Property ranking|Compared to 528 Hakone properties
See all rankings
Cleanliness score
9.1/10
Value for money score
8.5/10
Room comfort score
8.8/10
Service score
8.8/10
Better than
91
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
80
%
of Hakone properties
Overall rating:

8.6

Excellent
1,423 reviews
Cleanliness
9.1
Facilities
8.9
Location
8.1
Read all reviews >
What travelers say they love:
Nice relaxing atmosphere.
nickel5cents from United States
Group
More about Hakone Tenseien Hotel

More about Hakone Tenseien Hotel

Experience Comfort and Convenience at Hakone Tenseien Hotel

Hakone Tenseien Hotel is a 3.5-star hotel located in Hakone, Japan, that offers a wide range of facilities to make your stay comfortable and convenient. The hotel features a coffee shop, bar, and restaurant where you can enjoy delicious meals and drinks. Safety deposit boxes are available for your valuables, and tours can be arranged for your convenience. The rooms are equipped with air conditioning, hair dryer, television, and free Wi-Fi. You can also indulge in a relaxing massage, soak in the hot tub or sauna, or pamper yourself with spa treatments. The hotel also offers a car park, designated smoking area, shuttle service, games room, luggage storage, convenience store, and daily housekeeping. Additionally, a taxi service is available for your transportation needs. Start your day with a delicious breakfast buffet, and take advantage of the onsite car park (charges applied) for a hassle-free stay.

Unwind in Your Ideal Room Type at Hakone Tenseien Hotel

Hakone Tenseien Hotel offers a variety of room types to suit every traveler's needs. Guests can choose to stay in a Japanese Style Room, which features 2 single beds or 1 traditional Japanese futon and spans 44 square meters. The Twin - Non-Smoking room type is perfect for 2 people and offers 22 square meters of space with 2 single beds. For solo travelers, the Twin Room - Single Use, Non-Smoking room type is also available and offers 22 square meters of space with 2 single beds.

Discover the Best of Hakone from Hakone Tenseien Hotel

Hakone Tenseien Hotel is ideally located near some of the most popular attractions in Hakone, Japan. Take a short walk to The Hakone Open-Air Museum, where you can admire a vast collection of sculptures and artworks set against the stunning backdrop of the mountains. For a bird's eye view of the area, hop on the Hakone Ropeway and enjoy a scenic ride over the volcanic valley of Ōwakudani. Visit the Hakone Shrine / Kuzuryu Shrine Singu, a beautiful Shinto shrine surrounded by ancient cedar trees. Art enthusiasts will appreciate the Hakone Venetian Glass Museum, Pola Museum of Art, and Lalique Museum Hakone, all within easy reach of the hotel. Don't miss the chance to stroll around Hakone Gōra Park, a picturesque garden with a variety of flowers and a lovely fountain. History buffs will enjoy exploring Sengokuhara, Hakone Sekisho, and Hakone Sekisho Museum, all of which offer fascinating insights into Japan's feudal past. With so much to see and do, Hakone Tenseien Hotel is the perfect base for your next adventure in Hakone.

Exceptional Service and Beautiful Accommodations

Hakone Tenseien Hotel in Hakone, Japan has received exceptional reviews from its guests. The hotel staff is friendly, welcoming, and kind, providing excellent service to ensure a great and wonderful experience. The rooms are beautifully prepared and spotlessly clean, with comfortable beds. Guests highly recommend the hotel and wish to come back again. The hotel itself is very clean and beautiful, set in a lovely setting. Overall, guests had a really great experience with terrific staff and highly recommend staying at Hakone Tenseien Hotel.

Experience Unmatched Comfort and Impeccable Service at Hakone Tenseien Hotel

Hakone Tenseien Hotel in Hakone, Japan, has consistently received high ratings from satisfied customers who have praised the hotel's exceptional facilities, cleanliness, and staff performance. With an overall rating of 8.6, guests have raved about the unmatched comfort and impeccable service they experienced during their stay. The hotel received a remarkable 9.1 for cleanliness, ensuring guests a pristine and hygienic environment. The staff's performance also received an impressive 8.8, indicating that guests were pleased with the attentive and friendly service they received throughout their stay. With an 8.8 rating for comfort and 8.5 for value, Hakone Tenseien Hotel offers a luxurious and affordable stay that exceeds guests' expectations. Whether you're traveling for business or leisure, Hakone Tenseien Hotel is the perfect choice for an unforgettable experience.

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Amenities and facilities

Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

29 mentions

Food & Dining

26 mentions

Breakfast

13 mentions

Internet

6 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Soundproof rooms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels

Location

682 Yumoto, Hakone-machi, Ashigara-shimogun, Hakone, Hakone, Japan, 250-0311
Excellent
Location

8.1

Airports
  • Haneda Airport (HND)
    71.5 km 1.3 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    96.4 km 2.0 hour drive
Public transportation
  • Tounosawa Train Station
    600 m
  • Deyama
    810 m
Hospital or clinic
  • Ohiradai Clinic
    2.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    1.1 km

What's nearby

Popular landmarks
  • The Hakone Open-Air Museum
    4.4 km
  • Hakone Gōra Park
    5.0 km
  • Odawara Castle
    5.8 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    6.9 km
  • Ōwakudani
    7.0 km
  • Hakone Ropeway
    7.1 km
  • Pola Museum of Art
    7.4 km
  • Hakone Venetian Glass Museum
    8.2 km
  • Sengokuhara
    9.1 km
Nearby landmarks
  • Tenseien
    40 m
  • Tamadare Falls / Hien Falls
    60 m
  • Tamasudare Shrine
    80 m
  • Kei Hiraga Museum
    360 m
  • Hagino Tofu
    420 m
  • Hakone Yumoto Onsen
    420 m
  • Shogenji Temple
    430 m
  • Tounosawa Onsen
    430 m
  • Hakone Yuryo
    490 m
  • Chimoto
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
The property
  • Non-smoking rooms/floorsYes
  • Number of floors7
  • Number of rooms 198
  • Room voltage100
  • Year property opened2009

Reviews of Hakone Tenseien Hotel from real guests

Provided by verified guests of Agoda
8.6
Cleanliness9.1
Facilities8.9
Location8.1
Room comfort and quality8.8
Service8.8
Value for money8.5
High score for Hakone
Rating
9+ Exceptional (346)
8-9 Excellent (216)
7-8 Very Good (186)
6-7 Good (49)
<6 Below Expectation (36)
Time of the year
Mar - May (303)
Jun - Aug (144)
Sep - Nov (207)
Dec - Feb (179)

Show reviews that mention 

Showing 833 verified guest comments
12345
10.0
Exceptional
Mai from Vietnam
Solo traveler
Standard Twin Room 21 to 25 Sq M
Stayed 1 night in November 2022

Hidden gem in Hakone town”

I grabbed a deal last minute for this hotel and didn’t expect much. However, this hotel is so different to other hotels I stayed in Japan. To me, it is like emerging in Japanese culture while staying here. Good point: - The breakfast is so yummy, but if you want a good seat looking out of the windows with beautiful leaves, do make sure you arrive early when they open the buffet (around 7AM). Me myself was checking out the Onsen, and 8AM when I arrived, the restaurant is packed. - Some very interesting facilities (to a foreigner like me): the reclining chairs room (I always think if they can relax and watch movie/sleep in their hotel room, why they need to go to the “Reclining chair room” to do all that. - The Onsen here has a very nice outdoor bath. I went in the autumn, when I arrived at the bath, I was looking at the forest full of red and yellow leaves while soaking in the hot water. It was so zen. - Outside of this hotel there is a part that the river runs pass by. Make sure to check it out, you can take nice pictures with your Yukata and the scenery. Points to considered: - The hotel is quite a walk a bit up-hill (15 mins) from the station, so if you have big luggages, arrive a bit early so you can enjoy the scenery (not when it’s super dark like me). - Check-out before 10AM, before 10AM it is super crowded, you can still keep your key and stay in the room. At 10AM you can put your key in a box at the reception, no need to be in line to wait to check out. - Check-in process is quite long, so if you arrive around 5pm-6pm like me (when most visitors arrive), you will have to wait quite a bit

Reviewed November 30, 2022

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10.0
Exceptional
Lai from Hong Kong SAR, China
Couple
Twin - Non-Smoking for 2 people
Stayed 1 night in January 2023

Nice Onsen ”

Clean & spacious room Big Onsen (indoor & outdoor) Buffet Breakfast & dinner Helpful staff Falls & a pool (ducks & fish in it) Good to take photos

Reviewed January 13, 2023

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9.2
Exceptional
Moretha from Japan
Couple
Japanese-style Room with Open-air Bath (Type C)
Stayed 1 night in September 2021

Worth it”

The hotel makes for a very relaxing stay, and the in-room baths are wonderful. The onsen upstairs is beautiful (even the men's bath!) But the bathroom therein smells horrific and has signs of mold. However, this was a very small problem as this room is avoidable and shared. The garden space is an activity worth doing in of itself, and the waterfalls are beautiful. Fantastic stay, would recommend. Just use your own bathroom.

Reviewed September 21, 2021

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8.8
Excellent
Jian from Taiwan
Solo traveler
Standard Japanese-Style Room 21 to 25 Sq M
Stayed 1 night in January 2023

Clean, Nice amenities, Good service ”

Good breakfast Good osen facilities The location is remote

Reviewed January 24, 2023

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6.4
Good
Peijun from Singapore
Group
Twin Room -Non-Smoking
Stayed 3 nights in December 2022

Good”

Good breakfast and dinner buffet . However , there is just too many people e.g. day trip onsen. The whole lobby in a mess. The reception do not speak English , we booked a room with shower but he gave us a room without shower , didn't apologise for that extra trip we made down to the lobby . Overall , would recommend you to book the room with inroom onsen (was fully booked during my period)

Reviewed December 30, 2022

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6.0
weiling from Singapore
Couple
Twin - Non-Smoking for 2 people
Stayed 1 night in November 2022

I love the outdoor onsen ”

Picked this hotel cos of the outdoor onsen which is great view. Hotel abit old and hotel buffet no longer as good as before but still alright.

Reviewed November 20, 2022

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5.6
Ho from Hong Kong SAR, China
Family with young children
Stayed 2 nights in January 2020

Fair”

- the shower room wasn't cleaned thoroughly as public hair was found. - the water control of the onsen bath has no English instructions so hard to use properly. - Other than that this onsen hotel is ok so far: * Staff is great and helpful. * Breaskfast and Dinner buffet are decent and ok. * ambient is relaxing, the outdoor park is nice. * Convenience is ok, not too far from the train station, a relaxing walk to the station. The size of the room we stayed is ok for a small family. * Bedding is comfortable. * Lots of snacks provided in the room. * sound proof is ok, quite in the room.

Reviewed January 26, 2020

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10.0
Exceptional
Aldrine from Philippines
Couple
Stayed 2 nights in May 2016

Perfection”

From the Hakone-Yumoto Station, you can use the overpass bridge to cross the street. There is a Tourist information office there. In front of the tourist info office is a bus stop for min-bus A, B & C. Bus A is going to Hotel Tenseien and will cost 100 yen per person (as of May 2016) and will take about 15 min., mostly because of the traffic because the streets are very narrow. We walked one night from Hakone-Yumoto to Hotel and it took us about 20 min. I think that was around 9:30pm and there’s no more Bus A… The bus stop for Bus A going back to Hakone-Yumoto station is just outside the hotel. Very convenient. Before the main hotel entrance is a bridge and a river…very cool! The Hotel is amazing. It’s very clean. Shoes are not allowed anywhere inside the hotel. There are shoe cabinets by the entrance and you must keep the keys. The room is big for japan standard. The toilet is a bit small. Our room window is facing the waterfalls…nice view. They provide Yukata (robe) for everyone so you get that Japanese feeling. They have slippers for everyone to use whenever you want to explore the garden, the shrine, around the pond and if you want to enjoy the beauty of the 2 waterfalls…..again, amazing view. They have a 24-hour shop. They have I think 24-hour Onsen on the rooftop which is the best! The amenities are great! They have steam-bath, Sauna, indoor and outdoor onsen….yes on the roof top…under the sky…under the stars.I want to go back now. They have relaxation room and they provide massage services. This place is totally the most relaxing hotel I have ever been. The Food is good. The breakfast selection is huge. We had ala-carte dinner and the sushi and soba noodles are good. The service is also good. Free wifi. Staffs can speak english well.

Reviewed March 13, 2017

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9.7
Exceptional
Michael from Australia
Couple
Stayed 1 night in April 2013

International 5-Star Hotel Standard”

Natural Hot Mineral Springs, Large Room & Bathroom, Japanese Cultural Experience

An absolutely fantastic hotel – the best we stayed at in Japan! The room rate is a bit higher than surrounding hotels, but it is completely worth it, as the room was the largest we saw in Japan, with a well-appointed bathroom with everything you could need (shampoo, conditioner skin lotion, toothbrushes & shaving razors, etc). The main feature of this hotel is the array of ‘onsen’ (natural hot mineral spring baths) & 2 saunas on the hotel roof, including 5 ‘rotenburo’ (outdoor baths with different Japanese-themes) with beautiful views of the mountains during the day, & starry skies during the night. You could spend the whole day & night here. We felt completely relaxed & refreshed during & after our stay. They have a wonderful ‘Eat-All-You-Can’ breakfast buffet at ¥1,500 & an ‘Eat-All-You-Can’ international dinner buffet at ¥6,000 – which is great value & very reasonable for Japan. We actually had the dinner buffet (fantastic!), & had to get a refund on our breakfast buffet coupons the next morning because we were still full after dinner last night. We were totally satisfied with Tenseien Hotel, & will definitely stay there again, the next time we are in Hakone!!

Reviewed May 17, 2013

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9.3
Exceptional
Patrick from Singapore
Couple
Stayed 2 nights in February 2013

Great Onsen hotel, Tenseien is a must stay ”

Onsen, hotel services

Tenseien is located about 15 mins walk from Yumoto Hakone station. It is not very hard to find. We went in late winter so it was a pleasant walk from the station to the hotel. For people who're afraid of cold, I suggest you can take bus across the station in front of the tourist center. The hotel has great onsen facilities. Ranging from private, to family, to communal. The hotel room is big (one of the biggest I have tried in Japan) for 2 of us. Hotel also serves great food. So if you're looking for a chill and relaxing trip, Tenseien is a must try hotel.

Reviewed February 24, 2013

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9.2
Exceptional
Maddi from Australia
Couple
Stayed 1 night in May 2016

1 night in Hakone”

We are glad we chose to stay at Hakone Tenseien Hotel. The Hotel is a bit of a walk from the train station but easy to find. The Hotel had everything we needed. We had a fantastic meal at the Hotel restaurant, the waiters were very friendly. We also booked out a private onsen for one hour which was great and very easy to organise with staff. We had a very relaxing and enjoyable stay.

Reviewed May 28, 2016

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8.7
Excellent
Joselin from Singapore
Group
Stayed 1 night in October 2013

Beautiful ryokan at pocket preserving prices”

Beautiful interior, fantastic open-air onsen, location

Stayed for one night. Was completely blown away. Location - it's situated in the town of Hakone-Yumoto, which in my opinion, is the best place to stay in Hakone as it is bustling with quaint shops offering lots of Hakone tidbits, souvenirs and restaurants. Just a 5 min shuttle bus (Take ryokan shuttle bus A when you exit the station, drops you at doorstep of Tenseien) from the Hakone-Yumoto station. Alternatively, when you're not struggling with baggage, it's a lovely 10 min walk. Service - as with most Japanese establishments, impeccable. It had just rained when we arrived and our luggage was wet from the rain. The bellhop wiped dry our luggage down to the wheels. Rooms - clean and beautiful. I fell asleep to the sound of rushing water from the river next to the ryokan. Facilities - there was an outdoor onsen with a Panaromic view. Just breathtaking. The temperature of the onsen was just right too, not too hot. Imagine taking a dip in the onsen, and all around you are lush mountains and the endless sky. I spotted a few eagles? or hawks? as I was luxuriating in the onsen. There was also a mini waterfall, a shrine and garden all within the ryokan premises. To top it off, there is a 24 hr Family Mart for drinks and late night snacks. Definitely heading back if I'm back to Hakone.

Reviewed November 08, 2013

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9.7
Exceptional
Qiuhua from New Zealand
Couple
Stayed 1 night in June 2013

excellent cultrure experience with japanese onsen”

wearing japanese yukata, walking on bare feet in hotel and dinning in japanese style

It was a great unforgettable stay, a true Japanese culture experience. The whole hotel is designed to create a family atmosphere. Before entering the lobby, shoes need to be removed and stored in shoe locker (like going to a Japanese home). A yukata is provided for guest to wear when walking around the hotel including lobby. The lobby is big, well designed and surrounded by a beautiful Japanese garden. The restaurant sitting has Japanese style. There were some confusion in previous reviews about use of slippers. The slippers are not for use to walk inside the hotel. It is to use when you go to the garden or walk outside the building, for example, take a photo in front of the hotel. For dinning in the hotel, we didn't go to buffet, but ordered from menu. It was a very reasonable price in a 4-star accommodation comparing to other Hakone Japanese restaurants. Great hotel and great experience. We will stay again next time if we visit Hakone again.

Reviewed July 02, 2013

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8.7
Excellent
Shao from Singapore
Solo traveler
Stayed 1 night in December 2012

Excellent Onsen Hotel”

Lovely rooftop onsen agst the backdrop of scenic Hakone

Had a wonderful experience at Hakone Tenseien. The hotel was modern yet quaint with all the convenience you can find of modern day hotels combined with the traditional japanese setting. The onsen experience was wonderful; not to crowded, wonderful rooftop view and all the amentities you would ever require in the public bath, all of which made my hakone trip unforgetable. My only regret of my Hakone trip was not being able to exten d my stay at Tenseien!

Reviewed December 24, 2012

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8.7
Excellent
Eng from Singapore
Family with teens
Stayed 2 nights in February 2015

Great Onsen”

Nice onsen with a view of the mountain, there is variety in the buffet, nice waterfalls in the hotel premises, lighting of the hotel at night is very pretty.

Hakone Tenseien is a great hotel, however the location of the hotel is located at a distance from Hakone Yumoto station. Large luggages will not be easy to drag to the hotel. Shuttle bus does not cater to travellers with large luggage. Other than the location, Hakone Tenseien is a great place to visit.

Reviewed March 01, 2015

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9.6
Exceptional
Kevin from Canada
Group
Stayed 1 night in September 2016

Fantastic”

This was our first stay in Hakone and staying at the Hakone Tenseien was a wonderful experience. We got the full lboard and the food was good. Everything was clean, the onsen experience was authentic, the staff was friendly, and everything was included. There was a nice outdoor garden with waterfalls in the back of the property as well.

Reviewed September 13, 2016

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9.0
Exceptional
Rochelle from United States
Group
Stayed 2 nights in November 2012

Great location, room and price”

close to train station and shopping, nice hot spring, and comfortable room

I traveled to Hakone with friend. We left Tokyo right after work and arrived at the hotel around 8pm. The hot spring is open 23 hours, so we were able to drop our stuff off in the room and head straight for the baths. The hot springs were really nice. There was plenty of room and variety in the outdoor baths. Our room was small but we had enough room to move around and relax. The room was clean and had nice amenities like tea, snacks, face lotion, socks, etc. The hotel is also about a 12 minute walk from Yumoto station and just off the main shopping street. It was easy to get around on foot. At lunch time there are plenty of noodle shops, but in the evening there are very few restaurants open. We ended up taking the 15 minute train ride into Odawara to eat one night. Overall, it was an excellent hotel, and I would definitely stay here again if I go back to Hakone.

Reviewed November 26, 2012

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9.0
Exceptional
Margaret from United States
Family with teens
Stayed 1 night in June 2014

Clean, beautiful onsen”

Cleanliness, yukata was included, the baths

While the hotel was a bit difficult to find by car as the road it's on looks like an alley off a main road and goes further into the mountains, it's a quick, 10-minute walk to stores and shops and from the train station. The room my mother and I were given smelled a bit musty, but opening the window for a few hours took care of that. Everything was very clean and the atmosphere was so relaxing! They had 5-6 different patterns to choose from when you get a yukata to wear. They were all beautiful and we fun with a mini photoshoot outside our room! Passing staff were lovely and offered to take a picture of us. We came to the Tenseien for their onsen and weren't disappointed. Many different pools to soak in, and best of all, one that was on the outside edge overlooking the mountain. If it hadn't been raining, we would've spent hours there. Breakfast buffet was alright. A few good dishes, but very Japanese: a lot of cold food beside a light soup/porridge or two. Everything was beautifully presented.

Reviewed September 27, 2014

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8.7
Excellent
Chau from China
Family with young children
Stayed 1 night in January 2014

Big Hotel with Buffet, with convenient location”

Good dinner buffet , good breakfast buffet and large hot spring

Hokone Tenseien Hotel is a large scale hot spring hotel. Its location is very convenient which takes you only about 15 misn walking from the JR station. Shuttle bus is also available for every 30 mins, costing 100 yen per person. The hotelspring inside the hotel is marvellous. Dinner and breakfast buffet are available at the hotel which are delicious and with great variety of food. It is indeed a relaxing place for tourists.

Reviewed February 10, 2014

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8.0
Excellent
SZE from Malaysia
Couple
Stayed 2 nights in October 2015

Need to Kaizen”

Nice Pillow, Fresh Cool Air, Near to Hakone-Yumoto,

Good hotel and can be better. Suggestions for Kaizen (improvements): 1) Room is clean and comfortable. The pillow has a special design that it can be adjusted to high / low and hard / soft... I love their pillows! There is limited place to hang clothes and towels, hope this can be improved. Various hair care and skin care products are provided incl. facial cleanser foam and milk, great! 2) I went to the hotel onsen for girls (6th floor) but couldn't see Mt Fuji. I'm guessing maybe only hotel onsen for boys (7th floor) has the Mt Fuji view. It would be great if girls too can get the Mt Fuji view. 3) We consulted the reception at check-in counter how to get to Gotemba premium outlet and quite disappointed they didn't really know. We'd like to suggest hotel to prepare some helpful guidelines what public transports, time & cost for visiting tourists spots eg. Gotemba premium outlet, Moto-Hakone - cruise to Souzan - Gora - Hakone Yumoto. The transport costs are much cheaper if we buy the Hakone Free Pass, which we only find out from the brochures we took at the Hakone-Yumoto station after study it in detail. 4) Their buffet breakfast and dinner are delicious and quite a good variety. It will be better if they can change some of the dishes so that we don't eat the same thing everyday (for those who stay for more than a day). On our 2nd night, we were surprised that they prepared special addition food for us. We'd appreciate if we are informed because we almost missed it thinking we are going to have same food same cooking for dinner again. On our 2nd morning, we were not given any special additional food, just eat the same buffet with the 1st day. All in all, a nice comfortable stay! With some improvements, this hotel will be superb!!

Reviewed October 28, 2015

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