Recent customer comments

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Excellent



based on 461 reviews
  • Cleanliness 9.4
  • Facilities 9.5
  • Location 8.0
  • Room comfort and quality 8.8
  • Service 9.0
  • Value for money 8.6
  • Food and dining 7.8
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HSIAO-WEN from Taiwan
Groups
Twin - Non-Smoking
Stayed one night in April 2016
It was a nice stay
The hotel facility was good, the hot spring was very comfortable and clean.
Reviewed April 20, 2016

Bertrand from Belgium
Couples
Twin - Non-Smoking
Stayed one night in April 2016
Very peaceful, excellent departure for visits to lake Ashi
Very clean and original hotel. Very polite and helpful staff. Very good food à la carte at reasonable price. 10 minute walk to town center and train station.
Reviewed April 14, 2016

Paula from Japan
Couples
Twin - Non-Smoking
Stayed one night in April 2016
Good
Recomended
Reviewed April 04, 2016

KAIJIE from United States
Couples
Twin - Non-Smoking
Stayed one night in January 2016
Roomy based on price in Japan.
Roomy,quality and perfect view of outdoor hot spring
Reviewed February 04, 2016

KAIJIE from United States
Couples
Twin - Non-Smoking
Stayed one night in January 2016
Roomy based on price in Japan.
Roomy,quality and perfect view of outdoor hot spring
Reviewed February 04, 2016

Ching from Hong Kong
Couples
Twin - Non-Smoking
Stayed one night in January 2016
Great hot spring!
Private hot spring pool. Public rooftop hot spring poolsss with great view. Delicious food with competitive price!
Reviewed January 30, 2016

LUI from Hong Kong
Groups
Twin - Non-Smoking
Stayed 2 nights in January 2016
Good place for relaxing
The staffs are so helpful and nice. Rooms are large enough for two peoples and so clean. The outside hot tubs are so great with nice views.
I have a great time with my mum and friends here. I will choose it again if I travel Hakone again.
Reviewed January 13, 2016

Jasamine from Canada
Couples
Twin - Non-Smoking
Stayed one night in December 2015
pre-Christmas trip
surroundings, location and service
Reviewed December 21, 2015

Jackie from United States
Couples
Twin - Non-Smoking
Stayed one night in October 2015
Cigarette smell.
The onsen, the view, the staff.
Loved the hotel except there was cigarette smoke in the hallways outside the rooms. We had to switch rooms once due to smoke smell inside our non-smoking room. Otherwise it was great.
Reviewed November 04, 2015

Dunxiang from Singapore
Solo travelers
Twin - Non-Smoking
Stayed 2 nights in October 2015
Excellent onsen
Onsen, service, clean
Stay was awesome! The onsen is fantastic. It would be great swop the female n male onsen on alt days to have different view. Room is clean and spacious. Only complain is wifi. Reasonable for surfing but unable to FaceTime or play any games.
Reviewed November 01, 2015


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