Dedicated staff and fantastic location”

The location and facilities of Halekulani Hotel are fantastic, but it is the staff that really make this hotel stand out. They genuinely go out of their way to make you feel welcome and nothing is too much bother for them. Very different from other upmarket US hotels where the service is good but with fake smiles and the same routine questions and responses. I loved the small gift that housekeeping presented to me each evening with their turndown service, and the complimentary icecreams and fresh fruit at the pool were delicious. A lot of thought has gone into giving guests a wonderful holiday experience and making everyone fell special and it makes the Halekulani a peaceful haven in the bustle of Waikiki.

Amazing!”

This hotel promises everything of a Waikiki experience. Beautiful grounds, location and rooms. Staff are very helpful and the restaurants are also excellent. I stayed at another 5 star hotel in Waikiki and it did not at all compare with the Halekulani. Would highly recommend.

Best Hotel in Waikiki”

Had the best experience in Waikiki. My room was upgraded and enjoyed the view of the ocean and had a great breakfast. Unforgettable memories in Halekulani! Will definitely visit again!

Excellence in Service”

The Halekulani is a gem. The staff's attention to detail is unparalleled. The location is fabulous with access to everything just a short walk away. I cannot recommend this hotel enough.

Very good”

Very attractive hotel, but expensive, and we didn’t get a lot of extras for what was a big cost - e.g. no breakfast included, no tea or coffee making facilities or minibar (apart from water) in our room, relatively limited storage space for luggage. From what we experienced, the Halekulani seems to attract a lot of wedding couples and other wealthy travellers for whom such things maybe don’t matter so much.

Fabulous ”

Fabulous hotel with excellent service. Only downside difficult to get a sunbed despite trying at 7.30 am - need a better system to stop guests reserving then not using their sun beds for the majority of the day.

Wonderful!!”

The view was great(even it was just a partial ocean) and every body was very kind and nice. Location is very close to the main street, but had to change elevator once to go to the room. However, about the food, the included breakfast, buffet was too small and american style was over charged for unreasonal issue (once we start to check more details in bill, the waiter just remover the overcharge. What is the point?!).

Best Hotel in Honolulu”

Excellent location and facilities. The hotel had everything I needed and there were great shopping and restaurants within walking distance.

Classy Hotel”

By the high price you expected the service and room is great and comfortable

Excellent”

Kind and Excellent service. but the hotel itself is behind expectation.

not worth it”

the service is very good. However, we booked 2 ocean view rooms, but they are only partial ocean view level room (small ocean view for room 856 & 959 ), and the room is small for 2 twin beds. We are very disappointed for this high class hotel.....

over pricr”

I think overall the hotel is doing fine but to keep is very over price...

comfortable”

it was amazing honeymoon trip to us. In Haleklani, people are very kind and their hospitality is good too!

Room very noisy”

Room very noisy at night as it's close to the road that a lot of trucks and fancy sports cars drove pass by. And think the wall is very thin that we can hear people next room showing and door closing very clearly.

Exceptional”

Great service and awesome location! Would definitely return wtih my wife!

Best customer service!”

Best of everything you want on a holiday. Will definitely be back!

Luxury, location, views, staff, quite, food, one of the best places to stay in Honolulu.”

Congratulations to the management staff and the employees .

It was a perfect stay! ”

Friendly staffs, good location!

Great Stay in Hawaii”

Superb

excelent”

ok