The room rate does not include bus transfer or private car. The bus or private car picks up the guests from hotels located in Hanoi Old Quarter Area or some hotels near Westlake. The pickup time at hotels in Hanoi Old Quarter is at between 7:45 AM - 8:15 AM, at hotels in Westlake is at between 7:15 AM - 7:40 AM. Outside this area, the guests will be picked up at Paloma Office (24, Alley 33B, Pham Ngu Lao Street, Hoan Kiem, Hanoi). The drop off time at hotels after cruise finishes is at 4:30 PM - 5:00 PM every day.
Bus transfer or private car transfer is subjected to extra charges. Guests are required to provide the hotel name, address and contact number in Hanoi at least 24 hours in advance for the pick-up service. Please contact the cruise in order to be arranged pick-up service.
An advance registration is required with full name, date of birth, nationality, passport number or ID, visa expiry date for all Passengers. A valid passport or ID is required upon check-in on board.
Please note that all-inclusive package will start at lunch time and will finish after lunch on day of departure and includes:
- In-house English-speaking tour guide
- Luxury cabins and suites with A/C and en-suite bathroom
- Hairdryer and slippers
- In house phone
- Full-board meals (Asian and Vietnamese A La Carte)
- Cabin service
- Wine selection
- Kayaking, swimming
- Cave visiting
- Floating fishing village
- Morning Tai Chi
- Cooking class
- Sunset party, happy hour
- Squid fishing
- Safety facilities and first-aid equipment
Please be informed about check-in time restriction and requirement as below:
The cruise embarkation starts at between 12:00 PM - 12:30 PM (noon) at Halong Paloma Office, at Vinashin Wharf, No 6A Le Thanh Tong str, Hon Gai, Ha Long City, Quang Ninh, Vietnam. (The office is opposite Phù Đổng Restaurant). Later check in can be arranged by tender boat (extra charges applied).
It is the regulation for cruises to register guests’ information with Halong Bay Management Authority and Port Authority Permits at least 24 hours in advance of cruise boarding date. So the following information must be submitted to cruise staff at least 24 hours prior to the boarding date. Otherwise the guest may not be allowed to be onboard.
The information need to be submitted: full name, gender, date of birth of each member, passport number, nationality, Vietnamese visa – if required, valid date of visa.
When booking more than 5 rooms, different policies and additional supplements may apply.