"The food was absolutely amazing, with 4 to 5 course meals."
May 9, 2018
Free Wi-Fi in all rooms!
|Value for money||8.5|
|Nearest airport||Cat Bi International Airport (HPH)|
|Distance to airport||38.7 km|
"Great cruise and staff."
January 5, 2019
"The food they served was great, especially the breakfast was awesome."
January 5, 2019
"We really enjoyed our trip with Paloma Cruise and would recommend it to anyone who wishes to go to Halong Bay."
April 12, 2018
"The staffs were really nice to the children."
January 2, 2019
Board the traditional Chinese-styled cruise for a trip through the unspoiled nature of Halong Bay. Halong Paloma Cruise offers an accommodation on a newly built cruise with exquisite design and attractive exterior. Aboard the ship, you can savor the breathtaking views from the sun deck or in the comfort of the guestrooms. Each cabin is decorated with a touch of luxury and equipped with a full range of amenities to ensure maximum comfort during your journey. Complete your once-in-a-lifetime experience with a visit to the pampering spa or the restaurant which serves traditional Vietnamese cuisine. Let nature help you relax and unwind aboard the Halong Paloma Cruise.
"Staffs are friendly and helpful, they even helped to take th..."
December 20, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Halong Paloma Cruise
Hon Gai Port
Tuan Chau Island
Hon Gai Port
Tuan Chau Island
Show reviews that mention
Cruise Guide is so irritating and annoying ”
Family cruise cabin - bedroom quite ok - bathroom so small - staff are friendly although cruise guide is annoying - Schedule is not same as the email schedule (some are earlier than email schedule) - we can hear the squeak from bedroom, a bit noisy) - food: moderate
Dear August,valued customer. On behalf of Paloma Cruise, I am Quy(Mr)- Customer Service Manager, I would like to say thank you so much for spending your time to write and share your experience during the recent travelling with us. I am so happy that you were quite satisfied with our services such as room with very comfortable bed, staff attention...etc. Regarding to all issues you mentioned above, I have much well received and I am going to contact with in charged persons on the cruise to fix those very shortly. Once again, thank you so much for using our service and sharing your experience with us. Best regards, Quy(Mr). Customer Service Manager
It was the highlight of our trip to Hanoi”
From the day we started our trip with them all staffs were attentive and tried their best to make the customers feel comfortable. The activities were alright, food were great. We were unfortunate that the weather was bad when we were on the way back, and the manager Mr Hoang and his team took the extra effort to make sure everyone was well taken care of. Just one thing perhaps, the wooden toilet door in our room wasn't working properly, it got stuck and required tremendous effort to slide it open hence making it inconvenient for us all, but otherwise it is totally perfect and I would definitely book with the same cruise if I'm ever visiting Halong Bay again!
All was great (food, activities, staff) except for one thing, one of my luggage bag was damaged ”
All was great (food, activities, staff) except for one thing, one of my luggage bag was damaged during the transfer from cruise to shuttle van and we only know about it when we returned to our hotel after 2 days 1 night with Paloma. Informed the Paloma manager but she could only say sorry with no compensation nor offer any ways to help us now that we are one luggage bag short. Aside from this small unfortunate event, the trip was good with very clean and comfortable cabin, staffs were smiley and squid fishing was fun.
Dear Wei, valued customer. On behalf of Paloma Cruise, I am Quy(Mr)- Customer Service Manager, I would like to say thank you so much for spending your time to write and share your experience during the recent travelling with us. I am so happy that you were quite satisfied with our services such as activities, room with very comfortable bed, staff attention...etc. Regarding to the issue of accidentally damaged bag as you mentioned above, I have much well received your feedback and I am going to contact with in charge person on the cruise to check and reply you very shortly. By the way, please advise me how should I do for you then? I am looking forward to hearing from you soon. Once again, thank you so much for using our service and sharing your experience with us. Best regards, Quy(Mr). Customer Service Manager
Awesome 2 night 3 day cruise with Paloma!!”
Everything ran like clock work. Picked us up at our hotel and then approximately 4 hours later we were on the boat having the most delicious lunch. The stateroom was larger and nicer than expected. The bed was very comfortable. I really liked the boat as it had staterooms on 1st and 2nd floors then on the 3rd floor was the dining room and bar with outside tables and then it had a 4th floor roof top deck and bar for hanging out, suntanning, and relaxing or socializing The itinerary was great.Kayaking,swimming, visiting a fishing village (which was much better than I anticipated), cave visit, squid fishing, cooking class and Thai Chi. So glad we chose the 2 night 3 day option as it allowed time to relax and really soak in the stunning scenery. the staff were amazing, fun and accommodating. The food delicious! I would definitely recommend Paloma for your Halong Bay visit
Good cruise experience with Paloma”
1. The room was small but expected. We couldn’t properly unpack or pack our luggages. The bed was huge with additional blanket given for the night. 2. The cruise was big thought we could see some signs of ageing and a lack of maintenance as cracks in the exteriors were here and there. But well, that’s a reality for all ships I Guess. 3. Toilet was clean and hot showering facilities were great with all essential supplies 4. Staffs were great and hospitable. They spoke good English and were professional. They served us well and every single course of the meal was personally brought to you by a staff. Except for the breakfast which was a buffet style. The rest of the meals were all fine dining style. We had 4-5 meals in total and that was amazing. 5. On the day of arrival, we had a nicely served Lunch, followed by a visit to a Cave, Kayaking in the open sea, then a sumptuous dinner. An optional squirting activity was planned (free of charge), but you need to have patience for that. Next day morning taichi (optional) followed by breakfast was awesome with a good spread of choices, before a amazing-viewed bamboo boat ride to the Fishing Village visit. Before we end the 2D1N tour, they served us Brunch and a cooking session. 6. This was like a foodie trip and if you love food and like to be served. This cruise could be your choice and your family’s. Very family friendly routine and activities. 7. Considering the various activities, we think it was value for money trip. They didn’t bring us to the main Halong Bay but instead, we visited the not so crowded Bai Tu Long Bay. The water was rather clean and we didn’t see a lot of pollution like what ppl said. Ppl here were surprisingly environmentally friendly. 8. They gave water for caving. Other than that you need to pay for the water, so it is better to prepare a few bottles of water before embarking 9. We took the transport option for USD25 per person round trip between Old Quarter and Paloma Cruise pick up poi
Activities on board for kyaking is twice in two days and there is no other activity for person who is not joining kyaking. After dinner, only had squit catching activity, should come up other options like playing 'Bingo.' Staffs are constantly trying their best, evalution paper should come with envelope. To get a true comment or evalution, should not ask customer information or room number.
Brilliant from start to finish ”
from the day I booked, Jenny was available on what’s app for any questions I had and also requests, the staff on the boat were also great and the food was brilliant, very nice meals, they surprised my girl with flowers and a cake for our 5 year anniversary which went a very long way for me, she was very happy with that. Lots of activity’s and accommodation is clean and nice,
Tremendous Paloma Cruise”
We will start with the staff. Absolutely awesome. Couldn't have asked for any more out of them as they were kind, thoughtful, funny and attentive. We were lucky enough to get an upgrade to a suite at the back of the boat. This was stunning as we had windows around the cabin and extra space to sit in the evening. We would recommend a suite if your budget allows. The boat itself was beautiful and the full 2 days/1 night was everything we could have wished for. 100% recommendation from us. Graham and Kate Firth (UK and Thai)
Great overnight stay. Clean cabin, food was great and the staff are very accommodating. My partner and I don’t eat seafood and we always had a great substitute. You pay for your own drinks but the prices are reasonable. The only thing we would have liked more of is down time to enjoy the boat without missing out on any activities but it’s hard when you only have a short amount of time. The transfer to and from Hanoi was great in a luxury air conditioned minivan with only 6 or 7 seats.
Attractive, attentive and positive”
The best Halong Cruise for us. They managed to cater halal food as per our request (but not halal certified because it also served alcoholic beverages and shared kitchen and utensils with non-halal foods). Surprised birthday party with roses and cake for my husband is a plus point. Activities as per advertised. Very polite and knowledgeable crew on board. Highly recommended. Thanks Paloma Cruise.
Absolutely enjoying trip in Halong Bay with Paloma”
From beginning to the end,we felt be taked good care by the crew.When we check in our room,the heat was already turned on to warm up the room,such a sweet move in the cold winter day. The food they served was great, especially the breakfast was awesome. Visiting the cave and fishing village, kayaking were fun activities.
Nice staffs with good atmosphere”
I bring my 13-month baby onboard, and everything was great. The staffs were really nice to the children. Every activity added more colors to this trip. Though the boat is not a new one, the service and the staffs were really nice. The lunch onboard was delicious but the dinner and the breakfast were only okay. Anyway, I do recommend the cruise to travelers who also want to bring their toddlers onboard.
The staff were 10/10 and made this trip for me. The one great thing about the room was the bed, it was very comfortable. I had a couple of issues though, the aircon in my room stopped working twice I had to get someone to fix it. The toilet also clogged up. I found the food to be abundant but pretty mediocre. I'm by no means a fussy eater, I am so ok with $2 bun cha but the food on this boat was pretty western with a slight vietnamese flavour profile. The itinerary also seems pretty exciting and busy when you're reading it but I felt like I did hardly anything. It was alot of fluffing around, waiting, and the activities were quite basic and relaxed. Its very well suited to maybe older couples who want to see things but also mostly just sit, drink and chill. For the price point I probably wouldn't recommend it. I honestly dont understand all the reviews vehemently insisting go longer. Do 1 day no nights then go explore somewhere else unless you just want to sit and drink on a boat.
Dear Yuki,valued customer. On behalf of Paloma Cruise, I am Quy(Mr)- Customer Service Manager, I would like to say thank you so much for spending your time to write and share your experience during the recent travelling with us. I am so happy that you were quite satisfied with our services such as room with very comfortable bed, staff attention...etc. Regarding to all issues you mentioned above, I have much well received and I am going to contact with in charged persons on the cruise to fix those very shortly. Once again, thank you so much for using our service and sharing your experience with us. Best regards, Quy(Mr). Customer Service Manager
Lovely, all inclusive overnight cruise - don't forget to bring a tip for the fishing village boat!”
The staff were incredibly professional and friendly. I personally found the meals a little underwhelming, except breakfast in which there was plenty of options. They worked hard to cater to food preferences (from observation, as I do not have any special dietary requirements). I splashed out for a suite and it was lovely. We elected to skip squid fishing in order to enjoy an evening in our suite and don't regret the decision at all. When it came to paying the room tab at the end, I noted that all the water for the table was put to the other couple's room. I tried to fix and have the water switched back to my account but this seemed to confuse the cashier. The cruise manager, Mr Hoang, said he will look into it. I sincerely hope that they did not charge all the water to our new friends. And despite being told off for not tipping, neither of us recalled any instructions to bring a tip. I felt terrible :(
Great Cruise Excellent Value”
We had a great time on the cruise. The food was fantastic and they kept the activities coming. Kayaking in the bay was our favorite part of the cruise. The staff was very helpful and fun. We booked the shuttle transfer from Hanoi through Paloma as well. We noticed some of the other shuttles were a bit nicer but it got us there and back without issue. It's a long drive for one night but well worth it. I would highly reccomend this cruise. Our only regret was not booking the 3D2N!
3 day cruise”
We chose the 3 day cruise as the 2 day is less than 24 hours. Pick up in their mini vans was at 7:30am. Wifi in van did not work and was a long and bumpy trip, with a 30 minute break at an expensive stop (transfer is $50USD), 4 hours to get to Halong Bay. Toilets at the office are disgusting. Wait 40 mins at office where they yell out about food allergies (despite writing on booking form and telling guide on the bus). They use the tender to go over to the boat, which is only a few minutes away, but takes 2 tines to get everyone onboard. . Boat is nice, we paid for the suite, which was roomy. Lunch was great then tour to the cave (steps are quite slippery). Back to boat then kayaking, we were told no as we would be kayaking the next day. Buy 2 get 3 happy hour, however drinks, especially wine is very expensive. Cooking demo during dinner. Squid fishing was ok. 2nd day we were on a smaller boat, kayak, beach, lunch and cave. Overall a good cruise, beautiful scenery.
Thanks for the honeymoon special arrangement. We recommend to take the transfer provided by Paloma itself. USD25 per pax for a round trip to and fro our hotel. Self arranged transfer to the harbour will cost USD25 per pax ONE WAY. It was a wonderful time at Halong Bay
Fantastic 3 days! ”
This is the perfect cruise for a mid range option! If you can I would strongly recommend the 3D2N option as on the 2nd day you really get to explore the region by Kayak independently without a super busy schedule. The second day was my favourite by far, overall trip included a short cave hike, kayaking, sunset on top deck, exploration by smaller boat, independent kayak and beaches, swimming, floating village and pearl farm trip, and cooking demonstration. Oh, and the food was EXCEPTIONAL!
Dear Laura, Warmest greeting from Paloma Cruise Team, How are you doing? How was your trip in Vietnam? My name Quy - Customer Service Manager. On behalf of Paloma Cruise team, I would like to send you sincerest thanks and gratitude for choosing our Paloma cruise. I am so happy to hear that you did enjoy our foods, activities and other services on cruise. That was such a great honor and huge encouragement for all of us. During your stay on our cruise, we could not avoid our mistakes, if any of our services did not meet your expectation, please sympathize and forgive for us. We are trying our best to improve services day by day. Once again, on behalf of Paloma Cruise crew, I would like to say thank you very much, and could you please say “Big Hello” from us to your family and friends. In the future, if your family or friends come to visit Vietnam, please let us know. I am very happy to see them here. Sincerely Yours, Paloma Cruise Team Quy_Customer Service
We just loved this. Wish we did 2 nights.”
A big group of 11 people and we all had a wonderful time. We did the 1 night 4 meal trip. The food was sensational. All staff fun helpful. We really did have a fantastic time. The only suggestions would be to have more toilets, at least one per level. It was difficult climbing 2 flights of steep stairs. Also hoping the rules change back to being able to swim in designated areas. It was 36c and horrible not beoing able to swim. We would do 2 days next time.
We chose this company, a bit more expensive than others, due to good reviews. It was the right choice. We felt we were valued clients from the moment we arrived. Compact, but adequate room. It had everything we needed, as we were only in there to shower or sleep. Comfortable beds with window for spectacular sea views. Spotless bedding. Good toiletries. Unfortunately, we had a lot of rain, but didn't really spoil our experience. The food was fabulous - and so much of it. Food intolerances were catered for. Evening meal was excellent. We were entertained with singing, and presented with cake and flowers as we were celebrating wedding anniversary. Fantastic staff. Patrick knew everyone's name.Went out on small boats the following morning, and visited a floating fishing village. Learned about pearl farming, then returned for another fantastic meal before being returned to dry land. It's worth paying a bit extra for an excellent experience, strongly recommend Paloma.