22 Jan 2019
Tuesday
23 Jan 2019
Wednesday
2 adults
1 room
8.8
Excellent"Very helpful and friendly staff."
Peiti
|
February 24, 2018
See map
Very good
Location
7.9
Removed from saved list
What guests are saying:
sure will check in here again if i visit Hangzhou next time
Rooms and bathroom were clean. Staff spoke English. Wifi was working fine. Walkable (around 20-30 min) to west lake. Supermarkets and fruit shops are nearby. Bus and taxi connectivity is good.
I would stay again
We were very pleasant in this hotel，the staff are warm-hearted and friendly， and the
location is very convenient for us to travel.
Big room clean and comfortable bed , walking distance to XIHU .
Hangzhou Bokai Westlake Hotel
- Inside city center
-
What's nearby?
From 449 reviewsSee what guests said
7.1
/
10
Very good service
7.4
| Value for money | 7.4 |
| Distance to city center | 0.9 km |
| Location rating | 7.9 |
| Nearest airport | Hangzhou Xiaoshan International Airport (HGH) |
| Distance to airport | 25.7 km |
220 meters to public transportation
Located in heart of Hangzhou
Free Wi-Fi in all rooms!
Air conditioning
Select your room
This property is in high demand!Last booked 5 hours ago
See photos and details
Deluxe Family Suite
...
- Room size: 30 m²/323 ft²
- City view
- 2 single beds and 1 queen b...
Enter dates to see prices
See photos and details
Hot Deal
...
- Room size: 15 m²/161 ft²
- City view
- 1 semi double bed
Enter dates to see prices
See photos and details
Standard Twin Bed
...
- Room size: 18 m²/194 ft²
- City view
- 2 single beds
Enter dates to see prices
See photos and details
Classic King Bed
...
- Room size: 15 m²/161 ft²
- City view
- 1 queen bed
Enter dates to see prices
See photos and details
Triple
...
- Room size: 25 m²/269 ft²
- City view
- 3 single beds
Enter dates to see prices
See photos and details
Business King Bed
...
- Room size: 15 m²/161 ft²
- City view
- 1 queen bed
Enter dates to see prices
See photos and details
Deluxe Family Room
...
- Room size: 30 m²/323 ft²
- Shower
- 3 single beds
Enter dates to see prices
See photos and details
Double Room - Single Use
...
Enter dates to see prices
See photos and details
Business Twin Bed
...
Enter dates to see prices
See photos and details
Deluxe Double
...
Enter dates to see prices
Have a question for Hangzhou Bokai Westlake Hotel?
What people love about the property
- 7.2Very good
"Great location and it just 10-15mins walk way to west lake."
TAT H.
|
November 19, 2016
- 8.8Excellent
"Great friendly staff."
Peiti
|
February 24, 2018
- 10.0Exceptional
"Very nice and clean room, suitable for honeymoon."
Lin L.
|
January 27, 2018
Compare to other recommended properties
 Hangzhou Bokai Westlake Hotel |  |  | Best value!  | |
| Guest rating | Very good 449 reviews 7.1 Location 7.9 | Very good 650 reviews 7.7 Location 8.5 | Very good 1020 reviews 7.2 Location 8.4 | Very good 704 reviews 7.4 Location 8.3 |
| Neighborhood | West Lake District – Hubin Area | West Lake District – Hubin Area | ShangCheng District & Hangzhou Main Train Station | ShangCheng District & Hangzhou Main Train Station |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
6.8
Good"The staff were very helpful."
Yee F.
|
March 4, 2017
An overview
Ideal for fun and relaxation, Hangzhou Bokai Westlake Hotel is located in the West Lake District – Hubin Area area of Hangzhou. The city center is merely 0.9 km away and the airport can be reached within 38 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Hangzhou Bokai Westlake Hotel, the excellent service and superior facilities make for an unforgettable stay. A selection of top-class facilities such as 24-hour room service, 24-hour front desk, luggage storage, Wi-Fi in public areas, valet parking can be enjoyed at the hotel.
Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hangzhou Bokai Westlake Hotel is an excellent choice for your stay in Hangzhou.
At Hangzhou Bokai Westlake Hotel, the excellent service and superior facilities make for an unforgettable stay. A selection of top-class facilities such as 24-hour room service, 24-hour front desk, luggage storage, Wi-Fi in public areas, valet parking can be enjoyed at the hotel.
Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hangzhou Bokai Westlake Hotel is an excellent choice for your stay in Hangzhou.
Show less
Nearest essentials
Airports
Hangzhou Xiaoshan International Airport (HGH)
25.7 km
33 minutes
Yiwu Airport (YIW)
101.2 km
Public transportation
Ding'an Road Subway Station
220 m
Longxiangqiao Subway Station
880 m
Hospital or clinic
Quality Control Center Hospital Of Tcm In Zhejiang
540 m
Shopping
Hefang Street
1.1 km
Convenience store
C Store
70 m
Cash withdrawal
ATM
120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less
What they offer
7.6
Very good"Staff are very friendly."
yeong
|
January 1, 2018
Languages spoken
- English
- Chinese [Mandarin]
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Ticket services
- Tours
Dining, drinking, and snacking
- Bar
- Restaurants
- Grocery delivery
- Room service
Services and conveniences
- Concierge
- Laundry service
- Smoking area
- Daily housekeeping
- Luggage storage
- Dry cleaning
- Safety deposit boxes
For the kids
- Family room
Access
- Check-in/out [express]
- Front desk [24-hour]
- Security [24-hour]
- Elevator
- Pets allowed
Getting around
- Car park [on-site]
- Valet parking
Available in all rooms
- Air conditioning
- Internet access – LAN
- Seating area
- Desk
- Internet access – wireless
- Shower
- Free bottled water
- LAN Internet in room [free]
- Wi-Fi [free]
- Hair dryer
- Satellite/cable channels
Show less
What's nearby
Most popular landmarks
- Museum of Traditional Chinese Medicine - 890 m
- Hefang Street - 1.11 km
- West Lake - 2.08 km
- Lei Feng Pagoda - 2.62 km
- Baochu Pagoda - 3.08 km
- Yue Fei Temple - 3.72 km
- Fei Lai Feng - 5.33 km
- Lingyin Temple - 6.4 km
- Xixi Wetland Park - 10.04 km
- Hangzhou Songcheng - 10.9 km
Closest landmarks
- Solutions for hundreds of new century Shopping Center - 310 m
- Solution of baixin Yuan China Shopping Mall - 310 m
- Hangzhou Si Cheng Church - 360 m
- Wang XING Kee Shop(mail circuit Shop) - 530 m
- Westlake Yintai Shopping Mall - 550 m
- INtime Mall (West Lake) - 560 m
- Wushan Night Market - 590 m
- North commodity Market - 690 m
- GaoYin MeiShiJie - 810 m
- Museum of Traditional Chinese Medicine - 890 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more
Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Children 0-18 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 19 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show less
Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Reception open until: 12:00 AM
Getting around
Distance from city center: 0.9 km
Travel time to airport (minutes): 38
Extras
Breakfast charge (unless included in room price): 58 CNY
Daily Internet/Wi-Fi fee: 0 CNY
The property
Non-smoking rooms/floors: yes
Number of rooms : 50
Room voltage: 220
Year property opened: 2011
Most recent renovation: 2013
Parking
Daily parking fee: 0 CNY
Show less
Real reviews from real guests
Agoda Reviews (449)Booking.com Reviews (549)
7.1
/
10
Very good
Provided by verified guests of 
All languages
All guests (449)
All room types
Show reviews that mention
Showing 295 verified guest comments
12345
7.6
Very good
Tan from Malaysia
Family with young children
Hot Deal
Stayed 2 nights in December 2018
Tan From Malaysia”
I booked double bed room fit for 2 adults & 1 child. Hotel staffs are friendly & they managing my check-in early at 11am. Neighborhood hotel where you can feel locate living style & of course your can taste locate food easily. Good location, where walking distance to West Lake & Hefang Street is just within 10-15 minutes.
Reviewed January 02, 2019
Did you find this review helpful?|
7.6
Very good
TAN from Malaysia
Family with young children
Deluxe Family Suite
Stayed 3 nights in December 2018
Good location ”
10 minutes walk to Westlake, all the Chinese restaurants just right in front of hotel, with RMB 5, you can a bowl of mee. All the shopping malls are nearby. Only RMB 2 per trip, you can take public bus to any place and any distance. TAXI fare is cheap, around RMB 15.
Reviewed January 01, 2019
Did you find this review helpful?|
8.0
Excellent
Cher from Singapore
Family with young children
Deluxe Family Room
Stayed 1 night in April 2018
Very good”
Good location, near bookstore and west lake area
Reviewed January 19, 2019
Did you find this review helpful?|
8.8
Excellent
Ting from Cambodia
Couple
Hot Deal
Stayed 1 night in December 2018
Recommended ”
Just 10mn walk to the West Lake, friendly staff, good facilities, but smelly of cigarette smoke.
Reviewed December 25, 2018
Did you find this review helpful?|
6.4
Good
HOW from Malaysia
Family with young children
Standard Twin Bed
Stayed 5 nights in December 2018
Average hotel ”
Pros:
1. The location is quite strategic, near to few attractions by walking distance such as west lake, nan song street etc, near to carrefour by walking distance.
2. The old tea shop that sell west lake long jing is good, just opposite this hotel. The tea leaf is genuine & good & slightly cheaper.
Cons:
1. The hotel is quite old, small.
2. The heater in room is not functioning well. We are feeling damn cold in the room when atmospheric temperature is below 5 degree.
3. Toilet is very small.
As conclusion, this hotel is just so so & average.
Reviewed December 13, 2018
Did you find this review helpful?|
8.8
Excellent
Steve from Indonesia
Solo traveler
Standard Twin Bed
Stayed 2 nights in March 2018
Strategic hotel in Hangzhou”
Hotel location quite strategic, near to subway station and bus stop,about 5 minutes walk. West lake also quite near, about 15 minutes walk from the hotel. Famous shopping and food street also located quite near, about 15 minutes walk. Both bedroom and bathroom are clean, although not spacious, provide basic amenities. Staffs are polite although speaks very limited english. Overall satisfied with this hotel.
Reviewed May 10, 2018
亲爱的宾客非常感谢您的支持和点评，我们会努力为更多宾客提供交通便捷服务更好的入住体验，期待您再次光临！祝旅途愉快！
Responded June 14, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
8.0
Excellent
Aik from Malaysia
Group
Standard Twin Bed
Stayed 1 night in March 2018
Excellent location”
To go to West Lake: come out from the hotel turn right, at junction turn left and walk on for 10 minutes n you get to the West Lake. To go to the walking street: come out from the hotel turn right, at junction, cross over and turn left to a lane. Walk along the lane n you come to a busy street. Cross over the busy road by using escalators and coming down from the other side of the busy road, you turn in a long walking street中华中路 and walk towards the end n you will come to the famous walking street. 清河坊。
Reviewed April 11, 2018
亲爱的宾客非常感谢您的支持和点评，我们会努力为更多宾客提供交通便捷服务更好的入住体验，期待您再次光临！祝旅途愉快！
Responded June 14, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
4.4
Chiew from Singapore
Solo traveler
Hot Deal
Stayed 1 night in October 2018
Acceptable”
Walking distance to metro and Westlake. The bed is comfy. However, the entire room has unpleasant smell which make me feel uncomfortable. The toilet door was unable to lock. The lady staff gave me wrong info which I think this is not professional. Will not recommend to stay here.
Reviewed October 18, 2018
亲您好：感谢您的入住及点评，酒店以真诚服务为宗旨，全体员工以宾客满意为己任，将全心全意为您提供优质贴心的服务，很高兴听到酒店给您留下了美好的印象，酒店地处市中心毗邻西湖，沿着解放路走路十分钟即可到达西湖，交通非常方便，地铁口A出口出来走路两分钟就可以到酒店，无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力，更用心去做和提升酒店各项服务品质，衷心希望您每一次入住都能满意而归，欢迎您的下次光临。
Responded November 08, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
9.6
Exceptional
Bassem from Australia
Business traveler
Business King Bed
Stayed 1 night in December 2018
in Town close to everything”
small room clean with PC. very good Wifi close to everything resturants banks, and west Lake a short walk or ride bike.
Reviewed December 23, 2018
Did you find this review helpful?|
10.0
Exceptional
AMERLY from Malaysia
Group
Hot Deal
Stayed 1 night in November 2018
Excellent location and service”
reception are helpful,location to westlake only take about 10-15mins.Great location,very convenience and many stores around the area.Room are clean.Will return again.
Reviewed December 04, 2018
Did you find this review helpful?|
9.2
Exceptional
WEE from Malaysia
Group
Standard Twin Bed
Stayed 3 nights in October 2018
satisfying”
great experience
Reviewed October 27, 2018
亲您好：感谢您的入住及点评，酒店以真诚服务为宗旨，全体员工以宾客满意为己任，将全心全意为您提供优质贴心的服务，很高兴听到酒店给您留下了美好的印象，酒店地处市中心毗邻西湖，沿着解放路走路十分钟即可到达西湖，交通非常方便，地铁口A出口出来走路两分钟就可以到酒店，无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力，更用心去做和提升酒店各项服务品质，衷心希望您每一次入住都能满意而归，欢迎您的下次光临。
Responded November 08, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
8.0
Excellent
Chee from Malaysia
Solo traveler
Hot Deal
Stayed 4 nights in September 2017
budget hotel with limited facilities”
The rates are reasonable for a budget hotel so I suppose one has to cope with the limited facilities; The location is good within walking distance from both the West Lake and the subway station. Breakfast was rather monotonous with very limited items which did not vary from day to day. Thank God I only spent 4 nights as by the 4th breakfast I was ready to throw up from seeing the same items to be consumed.
Reviewed October 01, 2017
亲爱的宾客您好！非常感谢您入住杭州博凯西湖酒店。我们酒店地处市中心毗邻西湖，沿着解放路走路十分钟即可到达西湖，交通非常方便，地铁口A出口出来走路两分钟就可以到酒店，无论您是商务活动还是旅游购物都是最佳的选择。也因早餐很简单，我们已取消为客人提供免费的早餐，把这个优惠直接优惠到客人房价里。我们期待您再次光临！祝生活愉快 天天好心情！
Responded December 05, 2017
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
9.6
Exceptional
SUH from Malaysia
Family with teens
Triple
Stayed 1 night in December 2016
GOOD”
the hotel's outside wall is renovation now...all things are quite ok and the price are reasonable!! one thing i dont like is when use the lift. Room card are needed to scan b4 using it. Plus only one card provided for 1 room. If one of the person need go out, he need to take out the card for using in the lift, and the room will have not electric at all. If not, he is going to use stairs.
Reviewed December 16, 2016
亲爱的宾客非常感谢您的支持和点评，我们会努力为更多宾客提供交通便捷服务更好的入住体验，期待您再次光临！祝旅途愉快！
Responded June 14, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
9.2
Exceptional
Dorothy from Australia
Couple
Standard Twin Bed
Stayed 14 nights in October 2016
Good Location, Helpful Staff”
The hotel is well located, about a 5 minute walk to both the lake, and the tourist street. It is situated in a quiet street with convenience stores across the road. We had to book out early and the staff we very helpful in arranging this for us. Would recommend this hotel.
Reviewed November 02, 2016
亲爱的宾客非常感谢您的支持和点评，我们会努力为更多宾客提供交通便捷服务更好的入住体验，期待您再次光临！祝旅途愉快！
Responded June 14, 2018
Hangzhou Bokai Westlake Hotel
1 traveler found this review helpful. Did you?|
8.3
Excellent
PHILOTHEA from Singapore
Family with teens
Classic King Bed
Stayed 2 nights in June 2014
Quaint hotel”
Decor, cleanliness, quiet
This was my 2nd time being in Dalat, love the weather! Hangzhou Bokai Westlake Hotel was quite and I love the decor. The room is spacious and has a good view to the streets. My mum and I enjoyed our stay there. However, the location wasn't ideal as it is a long walk up from the central market area.
Reviewed October 29, 2014
亲爱的宾客您好！感谢您入住博凯西湖酒店。酒店以真诚服务为宗旨，全体员工以宾客满意为己任，将全心全意为您提供优质贴心的服务，很高兴听到酒店给您留下了美好的印象，酒店地处市中心毗邻西湖，沿着解放路走路十分钟即可到达西湖，交通非常方便，地铁口A出口出来走路两分钟就可以到酒店，无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力，更用心去做和提升酒店各项服务品质，衷心希望您每一次入住都能满意而归，欢迎您的下次光临。
Responded December 07, 2017
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
8.3
Excellent
Andreas from Indonesia
Family with teens
Hot Deal
Stayed 1 night in January 2014
A Good Hotel on Strategic Location”
Location, Room, Cheap
Only 20 minute walking to Westlake
Near some stores and restaurants
English speaking receptionist (the male), if you encounter the female receptionist and you need to ask something in English, she will call the male receptionist
Reviewed January 24, 2014
亲爱的会员您好！非常感谢您的支持和点评，您的满意是我们的动力，我们会一如既往的做得更好!期待您再次光临哟！
Responded June 21, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
7.6
Very good
Shin from Singapore
Solo traveler
Hot Deal
Stayed 1 night in November 2018
Economic for single traveller”
I travel alone in this trip and I booked this hotel as the reviews online are quite alright.I am glad I chose this hotel. Reasons as follows:
1) As a single traveller, I try to keep my costs down as far as possible while still maintain a satistable and comfortable stay. The hotel rates are very reasonable for a single traveller. It a complete room with attached bathroom, the bed and pillows are comfortable, the bedsheets are of good quality and I had a good sleep. I got the highest floor - 7th room.
2) Convenient location.
It a short walk less than ten minutes from the metro station
3) Near to west lake
I can walk to west lake from this hotel. I can also walk to Hefang street from this hotel
4) Safety
Being a single female traveller, I like to be assured that my safety is not compromised. The people who stayed in this hotel are from travel group and mostly families. I even heard singaporean accent / Singaporeans in this hotel .
5) Friendly reception
Reviewed November 26, 2018
Did you find this review helpful?|
7.6
Very good
Elysia from Singapore
Solo traveler
Hot Deal
Stayed 3 nights in November 2018
Room is pretty clean, facilities could be better”
Overall, room is good. Clean and bed is comfy. Facilities could do with an improvement though. TV did not work. Shower water pressure was too low - I have long hair and it was a pain trying to shower with that little water. Location was okay, pretty near Ding An Road station (定安路), but currently there's road works going on. There are many food stalls near the area. Staff are generally helpful.
Reviewed November 26, 2018
Did you find this review helpful?|
7.2
Very good
Arnold from Philippines
Business traveler
Classic King Bed
Stayed 2 nights in June 2018
No Choice”
I booked this hotel because of the location and the hotel i like to stay is bot available. The room is a bit small and compact but of course you can get what you pay for. You can get a cheaper one with bigger space and much better.
Reviewed June 21, 2018
亲爱的会员您好！非常感谢您的支持和点评，您的满意是我们的动力，我们会一如既往的做得更好!期待您再次光临哟！
Responded June 21, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
7.6
Very good
Martin from Singapore
Solo traveler
Classic King Bed
Stayed 7 nights in April 2018
Conveniently located. Decently furnished. My room was quiet despite the hotel being in a city.”
I guess it is ideal for those who can communicate in Chinese because the hotel staff are not necessarily conversant in English. The staff was helpful in securing taxis. The hotel is within walking distance of the major sites around Xihu or West Lake. It is also within walking distance of the shopping areas, including Zhongshan Street. My room was exceptionally quiet for a hotel located in a populated area. If one is into Chinese food, the eating places around the hotel offer good value for money.
Reviewed April 26, 2018
出行方便，但英语是我们大家的硬伤！为我们员工的服务感到自豪
Responded June 14, 2018
Hangzhou Bokai Westlake Hotel
Did you find this review helpful?|
12345
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Very good location
- Museum of Traditional Chinese Medicine
- Ding'an Road Subway Station is within 0.22 km