Hangzhou Bokai Westlake Hotel
Hangzhou Bokai Westlake Hotel
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8.8
Excellent

"Very helpful and friendly staff."

Peiti

|

February 24, 2018

Hot Deal - Bathroom Hangzhou Bokai Westlake Hotel
Hot Deal - Bathroom
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Lobby Hangzhou Bokai Westlake Hotel
Lobby
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Lobby Hangzhou Bokai Westlake Hotel
Lobby
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Interior view Hangzhou Bokai Westlake Hotel
Interior view
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Very good
Location
7.9
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What guests are saying:
sure will check in here again if i visit Hangzhou next time
Tsing from Malaysia
Solo traveler
Rooms and bathroom were clean. Staff spoke English. Wifi was working fine. Walkable (around 20-30 min) to west lake. Supermarkets and fruit shops are nearby. Bus and taxi connectivity is good.
Annamalai from India
Couple
I would stay again
Norman from Australia
Solo traveler
We were very pleasant in this hotel,the staff are warm-hearted and friendly, and the location is very convenient for us to travel.
yuge from China
Family with teens
Big room clean and comfortable bed , walking distance to XIHU .
ONG from Malaysia
Couple

Hangzhou Bokai Westlake Hotel

Very good location
- Inside city center
- What's nearby?
Very good
From 449 reviewsSee what guests said
7.1
/
10
Very good service
7.4
Value for money7.4
Distance to city center0.9 km
Location rating7.9
Nearest airportHangzhou Xiaoshan International Airport (HGH)
Distance to airport25.7 km
  • 220 meters to public transportation

  • Located in heart of Hangzhou

  • Free Wi-Fi in all rooms!

  • Air conditioning

Select your room
This property is in high demand!Last booked 5 hours ago
Deluxe Family Suite
Deluxe Family Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds and 1 queen b...
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Hot Deal
Hot Deal
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 semi double bed
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Standard Twin Bed
Standard Twin Bed
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
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Classic King Bed
Classic King Bed
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
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Triple
Triple
...
  • Room size: 25 m²/269 ft²
  • City view
  • 3 single beds
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Business King Bed
Business King Bed
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 3 single beds
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Double Room - Single Use
Double Room - Single Use
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    Business Twin Bed
    Business Twin Bed
    ...
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      Deluxe Double
      Deluxe Double
      ...
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        Have a question for Hangzhou Bokai Westlake Hotel?

        What people love about the property

        • 7.2
          Very good

          "Great location and it just 10-15mins walk way to west lake."

          TAT H.

          |

          November 19, 2016

        • 8.8
          Excellent

          "Great friendly staff."

          Peiti

          |

          February 24, 2018

        • 10.0
          Exceptional

          "Very nice and clean room, suitable for honeymoon."

          Lin L.

          |

          January 27, 2018

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        More about Hangzhou Bokai Westlake Hotel

        More about Hangzhou Bokai Westlake Hotel

        6.8
        Good

        "The staff were very helpful."

        Yee F.

        |

        March 4, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        7.6
        Very good

        "Staff are very friendly."

        yeong

        |

        January 1, 2018

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (449)Booking.com Reviews (549)
        7.1
        /
        10
        Cleanliness6.8
        Facilities6.2
        Location7.9
        Room comfort and quality7.1
        Service7.4
        Value for money7.4
        Provided by verified guests of Agoda
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        Showing 295 verified guest comments
        12345
        7.6
        Very good
        Tan from Malaysia
        Family with young children
        Hot Deal
        Stayed 2 nights in December 2018
        Tan From Malaysia”
        I booked double bed room fit for 2 adults & 1 child. Hotel staffs are friendly & they managing my check-in early at 11am. Neighborhood hotel where you can feel locate living style & of course your can taste locate food easily. Good location, where walking distance to West Lake & Hefang Street is just within 10-15 minutes.
        Reviewed January 02, 2019
        7.6
        Very good
        TAN from Malaysia
        Family with young children
        Deluxe Family Suite
        Stayed 3 nights in December 2018
        Good location ”
        10 minutes walk to Westlake, all the Chinese restaurants just right in front of hotel, with RMB 5, you can a bowl of mee. All the shopping malls are nearby. Only RMB 2 per trip, you can take public bus to any place and any distance. TAXI fare is cheap, around RMB 15.
        Reviewed January 01, 2019
        8.0
        Excellent
        Cher from Singapore
        Family with young children
        Deluxe Family Room
        Stayed 1 night in April 2018
        Very good”
        Good location, near bookstore and west lake area
        Reviewed January 19, 2019
        8.8
        Excellent
        Ting from Cambodia
        Couple
        Hot Deal
        Stayed 1 night in December 2018
        Recommended ”
        Just 10mn walk to the West Lake, friendly staff, good facilities, but smelly of cigarette smoke.
        Reviewed December 25, 2018
        6.4
        Good
        HOW from Malaysia
        Family with young children
        Standard Twin Bed
        Stayed 5 nights in December 2018
        Average hotel ”
        Pros: 1. The location is quite strategic, near to few attractions by walking distance such as west lake, nan song street etc, near to carrefour by walking distance. 2. The old tea shop that sell west lake long jing is good, just opposite this hotel. The tea leaf is genuine & good & slightly cheaper. Cons: 1. The hotel is quite old, small. 2. The heater in room is not functioning well. We are feeling damn cold in the room when atmospheric temperature is below 5 degree. 3. Toilet is very small. As conclusion, this hotel is just so so & average.
        Reviewed December 13, 2018
        8.8
        Excellent
        Steve from Indonesia
        Solo traveler
        Standard Twin Bed
        Stayed 2 nights in March 2018
        Strategic hotel in Hangzhou”
        Hotel location quite strategic, near to subway station and bus stop,about 5 minutes walk. West lake also quite near, about 15 minutes walk from the hotel. Famous shopping and food street also located quite near, about 15 minutes walk. Both bedroom and bathroom are clean, although not spacious, provide basic amenities. Staffs are polite although speaks very limited english. Overall satisfied with this hotel.
        Reviewed May 10, 2018
        亲爱的宾客非常感谢您的支持和点评,我们会努力为更多宾客提供交通便捷服务更好的入住体验,期待您再次光临!祝旅途愉快!
        Responded June 14, 2018
        Hangzhou Bokai Westlake Hotel
        8.0
        Excellent
        Aik from Malaysia
        Group
        Standard Twin Bed
        Stayed 1 night in March 2018
        Excellent location”
        To go to West Lake: come out from the hotel turn right, at junction turn left and walk on for 10 minutes n you get to the West Lake. To go to the walking street: come out from the hotel turn right, at junction, cross over and turn left to a lane. Walk along the lane n you come to a busy street. Cross over the busy road by using escalators and coming down from the other side of the busy road, you turn in a long walking street中华中路 and walk towards the end n you will come to the famous walking street. 清河坊。
        Reviewed April 11, 2018
        亲爱的宾客非常感谢您的支持和点评,我们会努力为更多宾客提供交通便捷服务更好的入住体验,期待您再次光临!祝旅途愉快!
        Responded June 14, 2018
        Hangzhou Bokai Westlake Hotel
        4.4
        Chiew from Singapore
        Solo traveler
        Hot Deal
        Stayed 1 night in October 2018
        Acceptable”
        Walking distance to metro and Westlake. The bed is comfy. However, the entire room has unpleasant smell which make me feel uncomfortable. The toilet door was unable to lock. The lady staff gave me wrong info which I think this is not professional. Will not recommend to stay here.
        Reviewed October 18, 2018
        亲您好:感谢您的入住及点评,酒店以真诚服务为宗旨,全体员工以宾客满意为己任,将全心全意为您提供优质贴心的服务,很高兴听到酒店给您留下了美好的印象,酒店地处市中心毗邻西湖,沿着解放路走路十分钟即可到达西湖,交通非常方便,地铁口A出口出来走路两分钟就可以到酒店,无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力,更用心去做和提升酒店各项服务品质,衷心希望您每一次入住都能满意而归,欢迎您的下次光临。
        Responded November 08, 2018
        Hangzhou Bokai Westlake Hotel
        9.6
        Exceptional
        Bassem from Australia
        Business traveler
        Business King Bed
        Stayed 1 night in December 2018
        in Town close to everything”
        small room clean with PC. very good Wifi close to everything resturants banks, and west Lake a short walk or ride bike.
        Reviewed December 23, 2018
        10.0
        Exceptional
        AMERLY from Malaysia
        Group
        Hot Deal
        Stayed 1 night in November 2018
        Excellent location and service”
        reception are helpful,location to westlake only take about 10-15mins.Great location,very convenience and many stores around the area.Room are clean.Will return again.
        Reviewed December 04, 2018
        9.2
        Exceptional
        WEE from Malaysia
        Group
        Standard Twin Bed
        Stayed 3 nights in October 2018
        satisfying”
        great experience
        Reviewed October 27, 2018
        亲您好:感谢您的入住及点评,酒店以真诚服务为宗旨,全体员工以宾客满意为己任,将全心全意为您提供优质贴心的服务,很高兴听到酒店给您留下了美好的印象,酒店地处市中心毗邻西湖,沿着解放路走路十分钟即可到达西湖,交通非常方便,地铁口A出口出来走路两分钟就可以到酒店,无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力,更用心去做和提升酒店各项服务品质,衷心希望您每一次入住都能满意而归,欢迎您的下次光临。
        Responded November 08, 2018
        Hangzhou Bokai Westlake Hotel
        8.0
        Excellent
        Chee from Malaysia
        Solo traveler
        Hot Deal
        Stayed 4 nights in September 2017
        budget hotel with limited facilities”
        The rates are reasonable for a budget hotel so I suppose one has to cope with the limited facilities; The location is good within walking distance from both the West Lake and the subway station. Breakfast was rather monotonous with very limited items which did not vary from day to day. Thank God I only spent 4 nights as by the 4th breakfast I was ready to throw up from seeing the same items to be consumed.
        Reviewed October 01, 2017
        亲爱的宾客您好!非常感谢您入住杭州博凯西湖酒店。我们酒店地处市中心毗邻西湖,沿着解放路走路十分钟即可到达西湖,交通非常方便,地铁口A出口出来走路两分钟就可以到酒店,无论您是商务活动还是旅游购物都是最佳的选择。也因早餐很简单,我们已取消为客人提供免费的早餐,把这个优惠直接优惠到客人房价里。我们期待您再次光临!祝生活愉快 天天好心情!
        Responded December 05, 2017
        Hangzhou Bokai Westlake Hotel
        9.6
        Exceptional
        SUH from Malaysia
        Family with teens
        Triple
        Stayed 1 night in December 2016
        GOOD”
        the hotel's outside wall is renovation now...all things are quite ok and the price are reasonable!! one thing i dont like is when use the lift. Room card are needed to scan b4 using it. Plus only one card provided for 1 room. If one of the person need go out, he need to take out the card for using in the lift, and the room will have not electric at all. If not, he is going to use stairs.
        Reviewed December 16, 2016
        亲爱的宾客非常感谢您的支持和点评,我们会努力为更多宾客提供交通便捷服务更好的入住体验,期待您再次光临!祝旅途愉快!
        Responded June 14, 2018
        Hangzhou Bokai Westlake Hotel
        9.2
        Exceptional
        Dorothy from Australia
        Couple
        Standard Twin Bed
        Stayed 14 nights in October 2016
        Good Location, Helpful Staff”
        The hotel is well located, about a 5 minute walk to both the lake, and the tourist street. It is situated in a quiet street with convenience stores across the road. We had to book out early and the staff we very helpful in arranging this for us. Would recommend this hotel.
        Reviewed November 02, 2016
        亲爱的宾客非常感谢您的支持和点评,我们会努力为更多宾客提供交通便捷服务更好的入住体验,期待您再次光临!祝旅途愉快!
        Responded June 14, 2018
        Hangzhou Bokai Westlake Hotel
        8.3
        Excellent
        PHILOTHEA from Singapore
        Family with teens
        Classic King Bed
        Stayed 2 nights in June 2014
        Quaint hotel”
        Decor, cleanliness, quiet
        This was my 2nd time being in Dalat, love the weather! Hangzhou Bokai Westlake Hotel was quite and I love the decor. The room is spacious and has a good view to the streets. My mum and I enjoyed our stay there. However, the location wasn't ideal as it is a long walk up from the central market area.
        Reviewed October 29, 2014
        亲爱的宾客您好!感谢您入住博凯西湖酒店。酒店以真诚服务为宗旨,全体员工以宾客满意为己任,将全心全意为您提供优质贴心的服务,很高兴听到酒店给您留下了美好的印象,酒店地处市中心毗邻西湖,沿着解放路走路十分钟即可到达西湖,交通非常方便,地铁口A出口出来走路两分钟就可以到酒店,无论您是商务活动还是旅游购物都是最佳的选择。我们会更努力,更用心去做和提升酒店各项服务品质,衷心希望您每一次入住都能满意而归,欢迎您的下次光临。
        Responded December 07, 2017
        Hangzhou Bokai Westlake Hotel
        8.3
        Excellent
        Andreas from Indonesia
        Family with teens
        Hot Deal
        Stayed 1 night in January 2014
        A Good Hotel on Strategic Location”
        Location, Room, Cheap
        Only 20 minute walking to Westlake Near some stores and restaurants English speaking receptionist (the male), if you encounter the female receptionist and you need to ask something in English, she will call the male receptionist
        Reviewed January 24, 2014
        亲爱的会员您好!非常感谢您的支持和点评,您的满意是我们的动力,我们会一如既往的做得更好!期待您再次光临哟!
        Responded June 21, 2018
        Hangzhou Bokai Westlake Hotel
        7.6
        Very good
        Shin from Singapore
        Solo traveler
        Hot Deal
        Stayed 1 night in November 2018
        Economic for single traveller”
        I travel alone in this trip and I booked this hotel as the reviews online are quite alright.I am glad I chose this hotel. Reasons as follows: 1) As a single traveller, I try to keep my costs down as far as possible while still maintain a satistable and comfortable stay. The hotel rates are very reasonable for a single traveller. It a complete room with attached bathroom, the bed and pillows are comfortable, the bedsheets are of good quality and I had a good sleep. I got the highest floor - 7th room. 2) Convenient location. It a short walk less than ten minutes from the metro station 3) Near to west lake I can walk to west lake from this hotel. I can also walk to Hefang street from this hotel 4) Safety Being a single female traveller, I like to be assured that my safety is not compromised. The people who stayed in this hotel are from travel group and mostly families. I even heard singaporean accent / Singaporeans in this hotel . 5) Friendly reception
        Reviewed November 26, 2018
        7.6
        Very good
        Elysia from Singapore
        Solo traveler
        Hot Deal
        Stayed 3 nights in November 2018
        Room is pretty clean, facilities could be better”
        Overall, room is good. Clean and bed is comfy. Facilities could do with an improvement though. TV did not work. Shower water pressure was too low - I have long hair and it was a pain trying to shower with that little water. Location was okay, pretty near Ding An Road station (定安路), but currently there's road works going on. There are many food stalls near the area. Staff are generally helpful.
        Reviewed November 26, 2018
        7.2
        Very good
        Arnold from Philippines
        Business traveler
        Classic King Bed
        Stayed 2 nights in June 2018
        No Choice”
        I booked this hotel because of the location and the hotel i like to stay is bot available. The room is a bit small and compact but of course you can get what you pay for. You can get a cheaper one with bigger space and much better.
        Reviewed June 21, 2018
        亲爱的会员您好!非常感谢您的支持和点评,您的满意是我们的动力,我们会一如既往的做得更好!期待您再次光临哟!
        Responded June 21, 2018
        Hangzhou Bokai Westlake Hotel
        7.6
        Very good
        Martin from Singapore
        Solo traveler
        Classic King Bed
        Stayed 7 nights in April 2018
        Conveniently located. Decently furnished. My room was quiet despite the hotel being in a city.”
        I guess it is ideal for those who can communicate in Chinese because the hotel staff are not necessarily conversant in English. The staff was helpful in securing taxis. The hotel is within walking distance of the major sites around Xihu or West Lake. It is also within walking distance of the shopping areas, including Zhongshan Street. My room was exceptionally quiet for a hotel located in a populated area. If one is into Chinese food, the eating places around the hotel offer good value for money.
        Reviewed April 26, 2018
        出行方便,但英语是我们大家的硬伤!为我们员工的服务感到自豪
        Responded June 14, 2018
        Hangzhou Bokai Westlake Hotel
        12345
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        Hangzhou Bokai Westlake Hotel
        |Very good 7.1
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        • Very good location
        • Museum of Traditional Chinese Medicine
        • Ding'an Road Subway Station is within 0.22 km