"The nearby metro line and shopping center make this a great..."
September 12, 2018
180 meters to public transportation
Located in heart of Hangzhou
|Value for money||7.0|
|Distance to city center||1 Km|
|Nearest airport||Hangzhou Xiaoshan International Airport (HGH)|
|Distance to airport||25.8 km|
"Its location is very excellent."
November 5, 2018
"The room is nice and worth the money."
November 5, 2018
"The room and bed is very comfortable."
March 28, 2016
"Nice and clean."
March 28, 2016
For travelers who want to take in the sights and sounds of Hangzhou, Hangzhou Milan Garden Hotel is the perfect choice. The hotel is not too far from the city center: just 1 Km away, and it normally takes about 35 minutes to reach the airport. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as TianYang MingZhu DiXia ShangYeJie, Xihu times Square, JinXiu TianDi XiuXian FengQing Jie.
At Hangzhou Milan Garden Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as 24-hour room service, 24-hour security, daily housekeeping, private check in/check out, taxi service can be enjoyed at the hotel.
Guests can choose from 190 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers fantastic facilities, including sauna, spa, massage, garden, to help you unwind after an action-packed day in the city. Discover an engaging blend of professional service and a wide array of features at Hangzhou Milan Garden Hotel.
June 10, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
강추 레알 강추”
위치 엄청 가깝고요 조식도 종류 매우 많고 진짜진짜 좋습니다. real good. everyone is kind. breakfast are delicious and many kinds of foods are served.
HOTEL IS RIGHT IN FRONT OF MRT AND BRAND NEW KERRY SHOPPING MALL WITH PLENTY OF GOOD RESTAURANTS. JUST 10 MINUTES WALK TO OTHER MAJOR SHOPPING STREETS LIKE HANGZHOU TOWER MALL AND NEAR THE LAKE. BREAKFAST HAVE WIDE SPREAD OF EVERYTHING. ROOMS DECOR ARE NICE. TOILET VENTILATION NEED IMPROVEMENTS. HIGHLY RECOMMENDED.
Reception staff rude and lacks local knowledge”
HORRIBLE HOTEL. 1. Front Desk staff (esp Yu Na) is rude and lacks local knowledge base my stbof them are from rural China (not Hangzhou). So very crude and loud. 2. Mgmt very hands-off. They don't respond to complaints as they cater primarily to Mainland Chinese tourists rather than International travellers. 3. Housekeeping do NOT clean room unless you specifically ask for it - even though I stayed for 5 nights, 6 days.
I had a wonderful stay in MGH.the decor is very unique. I booked a classic double room and it is reasonably in size. I love the breakfast as it was more than adequate. But do note that it is more for the Chinese. The location is at Fenji station C3 exit and the hotel is right in front of you. Less than 1 minute walk. 15 minutes will take u to the west lake. Plenty of shopping mall and food around the vicinity.
Good location, friendly staff”
We were satisfied in staying in this hotel. MRT exit C3 is right in front the hotel. It surrounded with many shopping mall and walking distance to west lake. The room is spacious. Overall, we were happy to stay in this hotel.
Relax and good experience ”
Super nice transportation network! It's near to MTR station and only take abt 15 mins to reach Hangzhou Express Rail! The room is clean and tidy. Very good living experience with very reasonable price.
Quite satisfied with my stay”
Overall, my stay was pleasant - the hotel is centrally located and less than 1 min away from a MTR station, with 20 mins cab ride, you can easily go to west lake and Qing He Fang. By the way, there is an awesome street food stall about 15 minutes walking distance from the hotel, they have the most amazing fried noodle ever! The only thing I would complain about the hotel is that the cleaning lady will knock at the door every day at 2pm, even though the "do not disturb" light is on.
Horrible hotel ”
Staff are very rude. Airport Shuttle Bus Stop is more than a kilometer away - difficult when you have luggage. They don't clean room unless you ask. But there is no instructions to tell guests to ask for housekeeping service. Spoiled my holiday in Hangzhou which is supposed to be gracious.
Zero service level”
Stinky attitude by almost ALL Front Desk staff except one Mr Hu. They are from rural China and know nothing about Hangzhou scenic attractions. I stayed for 5 nights and there is Zero Housekeeping unless you specifically tell Front Desk where the staff are mist abrupt. Do NOT stay here - Agoda.com misled us by stating this is 4* hotel. Front Desk said Milan Garden is a no-star hotel!!!
The hotel itself is ok. Its location is very excellent. Train station is right outside its door. The room is nice and worth the money. However the staff do not speak English and are not very friendly to foreigners. The breakfast is terrible. I would recommend if they have better receptionists, otherwise no.
Low price but overall were under par. Staff are good, location wise are normal, hotel wise is old , facilities were old and not really renovated. The room was filled with a smell and sound proof was unsatisfactory.
Dirty Room and bad staff”
Was greeted with a reception which behavior is totally unprofessional. Unable to read a passport at all. Hotel has no ability to process foreign credit card. When mention to the hotel manager that need to provide some basic staff training the feedback was a smirk. Room was old and dirty. Black mold is growing on the told of the bathroom. Linen has holes in them. The only good thing is the location which is beside the subway station. Do not recommend for any international traveller.
Best Location net to subway station”
The nearby metro line and shopping center make this a great location. The hotel requires you to give them a 300 RMB cash deposit when you check in. It is returned when you check out. Bed was comfortable and and room was clean.
Location is superb.”
During booking it was stated with breakfast, but when checking in I was told breakfast not included.
House keeping is not up to standard”
The hotel staff were friendly but had less of service competence. The room was not clean properly. The air conditioner was not working. We set a temperature at 25 Celsius but it did not work. The room was rather warm like 27 Celsius. In the shower room, water leaked from a shower hose. Breafast was less of variety. Moreover, it was not tasty. Our observation is that the hotel has not enough experience in servicing international guests, despite the fact that there were a fews international guests when we were staying.
At the time we arrived in chrismast night at 00:15 AM the hotel and checked in, we're shock that they told me the booking are cancel and no booking under my name even i showed proved paper from agoda that I have booked. All staffs don't understand english at all and no one could understand english. Investigate how come the cancel happen ( agoda or hotel ) ? there is no mention me before. I tried to check in without my agoda booking but they said room are full booked since this is high season in chrismast eve. After confusing for sometime then their duty manager show up, she cant speak english too , I explained with body language or what ever to make her understand what I mean, then I wait half a hour, she said it's correct you have booked the room and you can check in the room ... ohh My God thank you finally cleared. Seem the problem is " Pay Latter At the Hotel " I suggested not to used this option in hotel that don't understand english at all. They thought that I am not arrived at the day I booked mean canceled.
we're not given the right room”
I booked the room because bath tub was supposed to be one of the facilities (it showed in the room's information). It was so embarrassing when i talked to the staff. They even gave me the look that made me feel so uncomfortable. They were not friendly at all. Even the exit of train station is just right in front of the hotel, but it took us 10-15 minutes walk to get to the platform.
don't stay here!”
It was really discomfort stay. The room was really stinky with a wooden-wall toilet. The hotel staff obviously knew about it as there was a plug-in air freshener inside the room. But, the smell was too strong. I had changed room but still got the same smell. The design of the room is really impractical. The breakfast was not good & not much choice at all. The staff would talk to you while continue looking at their computer screen, no eye contact. If I had not paid before I checked in, I would definitely opt for other hotels.
A well located hotel near to Fengqi station”
This hotel is right in f ront of Fengqi station so it is very convenient. The hotel is clean and pretty modern furniture. Breakfast was quite well spread though it not like a five star hotel, enough to eat.
Hangzhou Milan Garden Hotel
Wulin Square District
ShangCheng District & Hangzhou Main Train Station
ShangCheng District & Hangzhou Main Train Station
West Lake District – Hubin Area