"Breakfast buffet was also amazing with a selection of western and local options for all tastes."
Location rating score
Located in heart of Hanoi
Free Wi-Fi in all rooms!
|Value for money||9.4|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||4.2 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Hanoi Bonsella Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hanoi Bonsella Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hanoi Bonsella Hotel has a car park that's close to the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.
Hanoi Bonsella Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Good size, excellent shower, good wifi connection and good location next to lake."
February 7, 2020
"Breakfast served from a rooftop terrace and the choice was varied and yummy."
February 7, 2020
"Good location and near to eateries, massage centers and Hoan Kiem lake."
January 20, 2020
Well-placed in the shopping, sightseeing, culture area of Hanoi city, Hanoi Bonsella Hotel provides a most conducive spot for you to take a break from your busy days. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Offering hotel guests superior services and a broad range of amenities, Hanoi Bonsella Hotel is committed to ensuring that your stay is as comfortable as possible. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop, postal service are just a few of the facilities that set Hanoi Bonsella Hotel apart from other hotels in the city.
Hanoi Bonsella Hotel is home to 25 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, cleaning products, clothes rack, complimentary instant coffee, complimentary tea. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Hanoi Bonsella Hotel is your one-stop destination for quality hotel accommodations in Hanoi.
"Staff are a credit to the hotel, very friendly and love to h..."
February 7, 2020
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-9 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 10 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hanoi Bonsella Hotel
Hoan Kiem District
Hai Ba Trung District
Hoan Kiem District
Show reviews that mention
BEST HOTEL EVER”
If you come to Hanoi, you MUST stay at Bonsella Hotel. Service: Outstanding! The staff know you by name, and never fail to greet you with a smile every time. As our Halong Bay tour was cancelled due to a typhoon, the team immediately recommended and helped us to arrange a 2D1N tour to Sapa Valley, we didn't need to worry about anything and the trip was great! Big THANK YOU to Jason, Janice and team for always being there for us :) Thanks for being so sincere and sweet. Can't express how grateful we are to have met awesome people like you. Room: Superb! Beds and pillows were big and comfortable, and bathrooms were well equipped and very clean. Food: The breakfast spread was wide and amazing. From crepes to western and even local delights such as Pho and seasonal fruits. Extremely yummy. The lady that was greeting and taking our orders from 15th to 18th Oct was very friendly too! Location: 1 min walk to Hoan Kiem lake, need I say more? Very conveniently located at the Old Quarters of Hanoi. Close to food and shopping. For the time I was at Hanoi, Bonsella Hotel felt like home :) Thinking about it now puts a smile on my face.
It's a gem!”
Bonsella is a gem! The locations so close to Hoan Kiem Lake, so very much in the center of the city. And the best part of the location is that cars are blocked from the street right across the hotel, so no need to worry about crossing the streets when walking to and from the hotel. (When in Hanoi, this is a huge relief) Despite being a new hotel, everyone is so professional and the hotel itself is so classy. I loved their modern interior and the rooms are quiet spacious too. And I must add that their room service is on point. We always returned to our room and marvelled on how clean it was. Their breakfast is a buffet but you can also order additional meals such as eggs, toasts, pancakes and such (of course, free of charge). I must say their baguettes and omelettes were my favorite. Do try them out. Every one of staff are so very lovely. They always tried to make sure my stay in Hanoi is nothing less than perfect. And thanks to them, I enjoyed every bit of my stay there. I really got the sense they really care for for my well being and their smiles and attempts in little Korean phrases really made my day. They even left a card on our bed in the evening telling us of the next day's weather. When we checked out, they gave us cute little souvenirs as goodbye gifts. One down side from my experience was that the guests (children) in the room in front of us decided that screaming at 5am in the morning as well as banging our doors throughout the evening for absolutely no reason was totally acceptable. I absolutely do not blame the hotel for this, in fact when we informed the receptionist about the problem, they solved it so professionally and apologized to us for the inconvenience. But it was unfortunate situation nevertheless. (Once again, the hotel is not at fault, just the unmannerly guests) To sum up, the hotel is exceptional and I definitely would return without a doubt. Thank you so much Bonsella for the marvelous hospitality!
The room was very nice, clean, and comfortable. The location is great, only a block away from Hoan Kiem Lake. Like most of the reviews here, I would like to commend the staff for their extremely excellent customer service. I have been traveling around Asia for the last 10+ years, and I can say without question that Hanoi Bonsella Hotel has the absolute best staff out of any place I have been to. Thank you for an amazing stay in Hanoi! My only suggestions would be to get wi-fi in the breakfast restaurant and have a better guide to the TV channels. Otherwise, keep up your awesome work! Thanks!
Dear Bonsella hotel all, Good day. It is my pleasure to be living in Bonsella hotel in Hanoi city. I think this is a very special and great hotel for me where can we living Hanoi city. At the host in your hotel, thanks to you and staff serviced, we also enjoy there every things. In addition, delicious breakfast full memory in my family. If we can visit the Hanoi city again in future, Bonsella hotel is our first choose. Although my family traveled all over the world individually, it was my first time travel to Vietnam. The service of Bonsella hotel excellent than many 4 or 5 star hotels. During this trip of Vietnam, we also traveled to interesting places, such as the Ha Long bay. There is a deeper understanding of its history for my family and me. It is worth mentioning that my child attended elementary school. For his homework this winter semester, he selects visited experience of Bonsella hotel and Halong bay in his homework. We share the our thinking for you.
Home away from home!”
Our stay at Bonsella was an extended leisure trip after my husband’s 3-days meeting. I booked with Bonsella Hotel based on the .reviews that I’ve read and we were glad to have made the best choice. We would very much recomend Bonsella Hotel to anybody who will be visiting Hanoi. Location is perfect., very near the center of tourist activities but the atmosphere inside the hotel is very relaxed and comfortable. We highly commend the reception staff for their assistance and good English communication skills. Bonsella Hotel is rated as a 3-star hotel but the amenities compare with that of a 5-star hotel with a more personal touch, and that makes it more desirable and comfortable. Considering that the hotel is a small hotel, we didn’t expect the rooms to be relatively comfortably large. The cozy and delicious breakfast experience on the topmost floor is something to look forward to every morning. Good food variety and thank you for the good service.. We will be back!
I stayed in Hanoi for six days all up and spent four of these staying at the Bonsella Hotel. Choosing this place to stay was definitely one of my best choices made on the trip, I cannot rave enough about this place and the team running it!! I came and checked out the hotel the day before to see what it was like compared to other hotels in the area and if I would like it overall. Jan greeted me, showed me around and let me view a couple rooms so I could better make my decision, no fuss and no pressure. The hotel itself is perfectly modern and minimal. The rooms are super clean and well looked after and the bathrooms are suuuuper spacious. Also there are so many lighting options and fixtures for the room it's almost humorous, but then again you can create you're own perfect ambience so it's pretty great. The location of this hotel is bang on. It's so, so close to everything you want to and need to see! Its actually down this little side street so it's very easy to escape from the crazy hustle and bustle of the Old Quarter when you feel like you've finally had enough, without having to trek miles away. Lastly I would like to say how amazing the staff running this place are. They looked after me so well, be it booking tours, giving me great options of amazing local places to eat or just generally checking in to see how everything was going for me and how my day was. I can honestly say Jan and the whole Bonsella team went above and beyond and they made my stay in Hanoi just that much more amazing!!
Hanoi Bonsella Hotel is excellent!”
Hanoi Bonsella Hotel is excellent! Courteous staffs, friendly, helpful (they booked all our tours excellently), very clean, best unlimitted free breakfast, very convenient place for shopping, restaurants, Hoan Kiem Lake, Water puppet show, night market, pho's everywhere. Thank you Bonsella for everything! I will highly recommend you to all My friends who wish to visit Hanoi.
Very good option for hotels in Hanoi”
I would say that Bonsella will give you a great experience when you have your vacation in Hanoi. Their staff is wonderful. They can communicate in English well and they are very accommodating. They can even grant any request that you have as long as they are capable of doing it. The hotel is very nice for the price. The location is great. a few minutes from Hoan Kiem lake and a few steps away from bars, resto and souvenir shops. 2 blocks away from night market too! This hotel is definitely recommended. By the way, shout out to Jason (manager) Sam, Janice and rest of the staff for taking care of me and my family when i was there.
Not just excellent, its amazing ”
The location is perfect. Breakfast is delicious. We stay here for three nights and they do change the varieties of the breakfast buffet. The staff in the restaurant is always energetic and smiling! It made our days! Bonsella hotel has the best customer service! We stayed here for three nights. They kept our luggage when we’re out for Ha Long Bay 2-day trip, and after we came back from the trip. The luggage was already in our new room. The housekeeper always left a small touching note and some sweets in the room after cleaning and reminded us of the weather tmr. Furthermore, the porter is always helpful as well. Even though we’re still at the entrance of the lane or we’re still inside the taxi. He knew we’re their customers and always come out to help with the luggage. Not to mentioned the receptionist, the ladies are always smiling and willing to help us with any inquiries. She helped us check with the travel agent when they were late for the pickup time, served water while we were waiting. Checking with us whether we need to arrange the airport transport the night before we check out. I have a lot of good things to say. All these small little things mattered! The Staff in Bonsella Hotel is fantastic! I will definitely stay here again if we’re coming to Hanoi next time!
Exceptional service, location and facilities ”
We booked Bonsella for a short stay in Hanoi and absolutely no regrets! In fact I kept thinking of what a good decision it was as I had initially booked another hotel but wasn't too keen on it. The staff were outstanding, personalised touch, so helpful and respectful even gave us s souvernoir of Vietnam to take with us! So attentive, great facilities everything you could want, amazing spread for breakfast and very continently located next to the hoan kiem lake We will be back and highly recommend this place
The Hotel we want to come back !!”
Bonsella has a reallly central & convenient location which brings you to the Hoan Kiem Lake, popular shopping areas for Vietnam products as in sports shoes, T-shirts, ladies shoes & bags, cashew nuts, local foods like Pho, Bun Cha , etc .... Breadfast at Bonsella is very good with nice view of the lake. All the staff at breadfast area is awesome, warm & friendly. Staff at front office & reception like Kate, the bell boy, under the care of Manager, Jason, is so friendly, helpful & warm, always smiling & ready to assist in any ways. We are very happy with our stay at Bonsella and will certainly recommend others to stay. Thanks again to Jason & Kate ...👍👍👍
Everything about this hotel is absolutely great; location, facility, breakfast, and staffs. I really liked my stay here and will definitely choose this hotel again whenever I visit Hanoi. The hotel is located near Hoan Kiem lake, so it's really easy to move around. There are many good restaurants and cafes nearby; less than 10 mins by walk. It's safe at night, and quiet at the same time. The building is brand new, so the facilities were really clean and great. No bugs, clean room. Also, the breakfast was really good. The staffs were really kind and helpful, their English was good, and they even gave us a small gift on the last day. Also, the tour programs were provided with reasonable price. It's actually a bit more expensive than the tour programs you can find on streets, but it's more credible, and the quality of the tour was very satisfying. Overall, everything was fantastic. I really recommend this hotel.
Excellent staff in a great location. ”
The Hanoi Bonsella Hotel deserves a 5++ rating. The hotel has an unassuming entrance but once you walk up the steps, the staff greet by name (which they continue to do each day of your stay) and you are enveloped in a friendly, warm environment. You are escorted to an exceptionally clean room with rose petals and a welcome note and chocolates on the bed. The staff were very helpful with getting a SIM card for our phone, giving us tips for taxis & sights to see in the Old Quarter, good restaurants and generally answered any questions we had. A buffet breakfast each morning is beautifully presented plus there is a menu of hot breakfast items such as eggs, pancakes, and crepes which are made to order. Again the staff at breakfast are super friendly. We had a private transfer from the airport arranged from the airport and it was on time, clean and safe for $18US. The ride was about 30-40 mins. Well worth it. Thank you Jason, Penny, Leo and all staff!!!!!
A Hotel Worthy of Recommendation”
It was my first group trip with my college buddies. We're all supposed to suggest a hotel or two each but when I suggested staying at Bonsella, all of my friends just agreed (I guess everyone's just too busy to check and suggest an alternative) which gave me a worry - what if the hotel is not as what the near-perfect reviews say? Much to my relief, it didn't disappoint. It even exceeded our expectations! From the very clean and cozy rooms, to the yummy breakfast (with a lot to choose from), and most especially, the very friendly staff. They even put our rooms on the same level eventhough we didn't request for it (just a mention in the email that we'll be in 2 groups and arriving at different dates from different countries) - that was very thoughtful. And on our last day, they even let us take our breakfast earlier than scheduled as we have a flight to catch (we just can't miss eating the yummy chicken noodles!). Staying at Bonsella definitely made our Hanoi trip more enjoyable!
Great little hotel in Hanoi”
We loved our stay at Hanoi Bonsella Hotel. The staff went above and beyond at every opportunity. Eddie made sure our stay ran smoothly and was always ready to help with a smile and advise when needed. The hotel is very close to the lake in the old quarter of Hanoi. You step outside the door and you are in the heart of everything. Our room had a view of the lake as did the dining room. The girls that run the dinning area are a pleasure, and greet you with a warm smile and enthusiasm every morning. A lovely buffet breakfast that sets you up for the day. We would recommend this hotel to anyone visiting Hanoi.
New Hotel near to Hoam Kiem Lake ”
This hotel is newly renovated and staff has done a great job, especially the manager (Mr Jason) who prepared every single detail as our request perfectly prior to our arrival. This is my 2nd time visit to Hanoi and so far this is the best hotel to comfort your stay, we stayed for 3 nights there, we are very satisfy with their warmest services and hospitalities every day. I seldom recommend hotel breakfast but their breakfast is great especially the Pho and they do have plenty of selections located at the highest floor where you can overview the famous Hoan Kiem Lake. We definitely will come back to stay in this hotel should we visit Hanoi again.
Perfect hotel in a perfect location. ”
The Bonsella was just perfect. Everything you look for when travelling- great location, impeccable service, clean, quiet well-equipped rooms. If it’s within your budget, do not hesitate. Highlights included reception staff. They anticipate your every need. Their English is great. We used them to call our next hotel in Hoi An to arrange for airport pickup. We even got a small thank you gift on checking out. Breakfast was plentiful and tasted great. Beds were good and our request for a ‘flatter’ pillow was quickly accommodated. All this is great but the real reason you should stay at Bonsella is the location. In Hanoi every block makes a difference and this street is perfect! Brighter than most, bustling with culture, with good shopping for silk, handicrafts, Northface all within steps. Most importantly, the lake is half a block away. Please be sure to get up early at least one day to see what happens on the street and around the lake before 7am. Amazing experience!
An excellent option in Hanoi”
No review of the Bonsella Hotel would be complete without mention of their staff. Simply the kindest, warmest and most helpful hotel staff I have encountered in many years of travel. This includes the front desk, the concierge and the dining room staff. Simply superb, full stop. The location is perfect, the room was clean and the breakfast was excellent. With respect to my specific room location, the 9th floor, I would recommend a different floor location for light sleepers. The breakfast area is on the floor immediately above and you can clearly hear all the breakfast prep from 5:45 AM onwards. If you're traveling from the US, this is unlikely to be a problem as you'll be deep into the afternoon based on your home time but to others traveling from adjacent countries, something to keep in mind if you're a late sleeper. The only other suggestion I have for hotel management is to address the inconsistent water temp in the shower.
My wife and I recently had a three day stay in Hanoi and we stayed at the Bonsella Hotel. We were very happy with everything about the hotel, the location, the cleanliness, the facilities and in particular the staff. The Manager Jason went out of his way to accommodate a couple of requests that we had and the rest of the staff were incredibly friendly and helpful. I would recommend the Bonsella Hotel as a very good place to stay in Hanoi.
Really like Bonsella❤️ Stuffs are friendly and lovely. They always have a bigggg smile😁 Location is good as well ! Near Hoan Kiem Lake and old street. Bonsella is one of my motivation that I will go back to Hanoi😍