Verified traveler reviews

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Exceptional



based on 1507 reviews
  • Cleanliness 9.4
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.3
  • Food/Dining 8.8
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Ida from Indonesia
Couples
Deluxe Room
Stayed 4 nights in November 2013
Clean,Nice decoration and warm welcoming greeting
Very Clean, Comfort and Kind
IT was the greatest hotel I ever stayed and the staff is very kind. The room was very clean and nice
Reviewed May 14, 2014

Ka from Canada
Families with young children
Family
Stayed 3 nights in April 2014
Great staff, great bed and delicious breakfast!
Attentive staff, great breakfast and comfortable room
Reviewed May 07, 2014

Ka from Canada
Families with young children
Deluxe Room
Stayed 3 nights in April 2014
Comfortable, great location & super helpful staff
Delicious breakfast, helpful and friendly staff, comfortable bed!
Reviewed May 07, 2014

Briana from Australia
Couples
Executive Suite
Stayed 3 nights in April 2014
quiet, clean and friendly
service, restaurant and cleanliness/facilities of rooms
excellent
Reviewed May 05, 2014

Ankrin from Thailand
Business travelers
Deluxe Room
Stayed 1 night in June 2013
Nice decorated room
Beautiful room, Nice location and welcome fruit
Reviewed May 02, 2014

Christopher from Singapore
Couples
Deluxe Room
Stayed 1 night in April 2014
Very well appointed city hotel
Wonderful room, very good location, great staff
I was ill the day I checked in, but the staff were very understanding and my fellow travel companions had a great stay. The roof top restaurant was nice. There was a herby smell in the lobby, presumably from the spa. I suppose if I was feeling 100% it wouldn't have bother me, but somehow it did. My physical state aside, the staff were great and I would highly recommend this hotel.
Reviewed May 02, 2014

Mike from New Zealand
Solo travelers
Family
Stayed 1 night in April 2014
Most pleasurable highly recommended
Great Staff,standard of room high,food6
Thanks for making our stay so pleasureable. The warm welcome and great service
Reviewed April 21, 2014

Maud from Netherlands
Families with older children
Family
Stayed 3 nights in April 2014
very nice hotel
friendly staff complimentary laptop in room very nice street food tour organized by the hotel
Reviewed April 17, 2014

Goran from United States
Solo travelers
Deluxe Room
Stayed 3 nights in March 2014
A boutique hotel with friendly staff
centrally located, friendly staff, an excellent buffet breakfast
Reviewed April 15, 2014

Maria from Australia
Couples
Deluxe Room
Stayed 4 nights in March 2014
Great service & great staff
Great Service, Good Area, Great Breakfast
This is a great Hotel, very close to the lake in Hanoi, in fact you can see the Lake from the 12th floor restaurant. We stayed at this Hotel one night and requested a high floor, unfortunately they could not provide a high floor so upgraded us to a suite. They looked after our luggage for 2 nights while we toured Halong Bay and then we stayed a further 4 nights on a higher floor. This is a great hotel with wonderful, helpful staff. We would definitely recommend this Hotel.
Reviewed April 09, 2014


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