Exceptional 9.3
Based on 376 reviews

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About this property

Description

Nestled in the heart of Old Quarter, Hanoi Elegance Ruby Hotel is an ideal spot from which to discover Hanoi. Only 40. Km away, this 2.5-star hotel can be easily accessed from the airport. Also within easy reach are Hang Ngang Hang Dao, Museum Of Independence, Nha Tho.

The facilities and services provided by Hanoi Elegance Ruby Hotel ensure a pleasant stay for guests. The hotel provides free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, room service to ensure our guests the greatest comfort.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Hanoi, the Hanoi Elegance Ruby Hotel is the perfect venue for an exhilarating and exciting break away.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental

Things to do, ways to relax

  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 18 USD
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 40. Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 8
Number of Rooms : 20
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2008
Year Hotel Last Renovated: 2011
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Recent customer comments

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Exceptional



based on 376 reviews
  • Cleanliness 9.5
  • Facilities 9.0
  • Location 9.3
  • Room comfort and quality 9.2
  • Service 9.6
  • Value for money 9.4
  • Food and dining 8.6
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kate from New Zealand
Couple
Superior
Stayed one night in August 2016
superb hotel snd staff
I cant fault the experince we had at Elegance Ruby!! Fantastic service and staff with clean and peacefull hotel in middle of the hustle and bustle of Hanoi,
Reviewed August 30, 2016
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Brodie from Australia
Couple
Superior
Stayed one night in August 2016
The staff are really helpful-even if plans change and things go wrong. They also speak English well and are eager to assist. The rooms are lovely, cool, clean and comfortable. Would definitely recommend!
Reviewed August 21, 2016
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SIEW from Malaysia
Solo traveler
Superior
Stayed 2 nights in August 2016
Staffs are very helpful
The hospitality of the staff stood up most. My trip to Halong Bay was cancelled due to typhoon and I have to change my plan . The staff help me by arranging my one night accommodation . And my trip to Halibg Bay was refunded . I also get free airport transfer and free half an hour massage. Their readiness to help took away my disappointment
Reviewed August 21, 2016
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Lorraine from Thailand
Couple
Superior
Stayed one night in August 2016
Hotel
Molly was exceptional in her duty to make you feel special She explained where the places were we asked about She took her time and showed us a map and asked us what we Wanted to do . The room was upgraded at no extra cost . This is situated right in the heart of old Hanoi .
Reviewed August 18, 2016
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Andrew from United States
Couple
Superior
Stayed one night in June 2016
Excellent Hotel
This is a great hotel. The staff are what make everything in this hotel so great. They offered to help with everything!
Reviewed June 30, 2016
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John from United Kingdom
Couple
Family Suite
Stayed 5 nights in June 2016
Excellent boutique hotel in Old Quarter
My wife and I have just enjoyed 5 nights in a family suite in this fantastic hotel. From check in to check out the manager and all his staff went out of their way making every effort to ensure that our stay was perfect. They could not have been more helpful. The family suite was large and spotlessly clean with every possible amenity we required including a laptop. The wifi was reliable and fast. The breakfast extensive and the service quick and excellent. The location was perfect in the vibrant Old Quarter and within walking distance of a lot of the places to see failing which the staff were happy to call a taxi and escort us to it on arrival down the small alley on which the hotel is located. On two occasions when getting into a taxi elsewhere in Hanoi we called the hotel who explained to the driver where we wanted to go. I would thoroughly recommend this hotel to anyone thinking of staying in a boutique hotel in Hanoi's Old Quarter.
Reviewed June 07, 2016
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Alicia from United States
Family with older children
Superior
Stayed one night in May 2016
Best service and breakfast ever!
In all of our travels throughout Southeast Asia we have never experienced service like we did here. the staff went the extra mile to meet all of our needs, including accomodating our dietary needs (vegetarian) with such delicious and abundant options that our growing teenage boys are still talking about the meal we had there. Would definitely stay there again.
Reviewed May 23, 2016
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Solhee from South Korea
Business traveler
Superior
Stayed one night in May 2016
Great value for the price!
Way better than ibis that we stayed the night before. Staffs are well trained and super helpful & friendly. Definitely recommendable and will stay again!
Reviewed May 16, 2016
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Brian from Australia
Couple
Junior Suite
Stayed 3 nights in April 2016
Elegance experience
This is a great location but what makes this hotel special is the staff. If all 5 star hotels sent their staff to the Elegance Ruby for training there service would improve. Would rate the Elegance Ruby HIGHER that Excellent, it was just a great experience.
Reviewed April 28, 2016
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CHHORKA from Cambodia
Family with older children
Superior
Stayed 3 nights in April 2016
Had a really great time staying there!
The staff are very friendly and helpful. I got help with how to connect to internet with my phone, and they even gave me more detailed and chose the best and cheap internet package for me. They helped me book day-tour to Halong Bay and Trang An. They answered anything I wanted to know. They are all so smiley. It was located in a small alley but busy streets around. It's close to main attractions. The longest one is just around 30 mins by walking. I walked to all attractions. I really had a great stay there. :)
Reviewed April 20, 2016
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