9.2
Exceptional
/10
(1,943 reviews)See what guests said
See map
9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Fivimart Aupermkt 30 m
Hang Dau Street 100 m
Do Manh Cuong Boutique 120 m
Thang Long Water Puppet Theatre 140 m
Hong Ha Anh Silk 150 m
Hanoi Ceramic Mosaic Mural 170 m
Vietnam Old Propaganda Posters 190 m
Cau The Huc 210 m
Ba Kieu Temple 240 m
Cau Go Street 270 m
Nearby landmarks
Old Quarter 530 m
St. Joseph's Cathedral 640 m
Vietnamese Women's Museum 970 m
Hoa Lo Prison 1.11 km
Vietnam Military History Museum 1.55 km
Temple of Literature & National University 2.11 km
Ho Chi Minh Mausoleum 2.18 km
One Pillar Pagoda 2.22 km
Presidential Palace Historical Site 2.29 km
Vietnam Museum of Ethnology 5.82 km
Hanoi Emerald Waters Hotel and Spa

"From the start when we book through Agoda the sales personnel has been extremely helpful and responsive to our million inquiries/requests."

Wei - September 18, 2019
Deluxe Rooms Hanoi Emerald Waters Hotel and Spa
Lobby Hanoi Emerald Waters Hotel and Spa
Lobby Hanoi Emerald Waters Hotel and Spa
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Free Wi-Fi

Hanoi Emerald Waters Hotel and Spa

47 Lo Su, Hoan Kiem District, Hanoi, Vietnam, 10000 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Old Quarter
Within 530 m of property
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hanoi every 6 minutes on Agoda.com
Value for money9.2
Distance to city center0.2km
Location rating9.3
Nearest airportGia Lam Airport (VVGL)
Distance to airport3.7 km

Rooms available at Hanoi Emerald Waters Hotel and Spa

Very good
Room comfort & quality
8.0
Family City View
Family City View
...
  • Room size: 45 m²/484 ft²
  • Street view
  • 1 double bed and 1 single b...
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Deluxe Family
Deluxe Family
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Connecting Room
Connecting Room
...
  • Room size: 65 m²/700 ft²
  • Non-smoking
  • 1 double bed & 2 single bed...
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Junior Double Room
Junior Double Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 double bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed & 1 king bed
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Honeymoon Suite
Honeymoon Suite
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed
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Suite Balcony
Suite Balcony
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 double bed
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Junior Twin Room
Junior Twin Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
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Deluxe Rooms
Deluxe Rooms
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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Frequently asked questions

What time is check-in and check-out at Hanoi Emerald Waters Hotel and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hanoi Emerald Waters Hotel and Spa has a car park that's close to the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Hanoi Emerald Waters Hotel and Spa?

Hanoi Emerald Waters Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Hanoi Emerald Waters Hotel and Spa

  • 10.0
    Exceptional
    Staff 

    "I am sure that this hotel is located in nice place with friendly staff, convenient facility and service."

    Jae

    |

    November 18, 2018

  • 9.2
    Exceptional
    Spaciousness

    "My kids stayed in another room very spacious for this location and you get well come drinks and fruits."

    Hang

    |

    January 5, 2020

  • 10.0
    Exceptional
    Staff 

    "Absolutely love their customer services, would definitely come back to this hotel."

    Wei

    |

    September 18, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Service score
9.6/10
Cleanliness score
9.4/10
Value for money score
9.2/10
Location score
9.3/10
Better than
98
%
of Hanoi properties
Better than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
97
%
of Hanoi properties
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Overall rating:
9.2
Exceptional
1,943 reviews
Cleanliness
9.3
Facilities
8.6
Location
9.3
Read all reviews >
What travelers say they love:
I was very much impressed by the staff support, the way the ...
HARINI from Singapore
Solo traveler
More about Hanoi Emerald Waters Hotel and Spa

More about Hanoi Emerald Waters Hotel and Spa

Ideal for fun and relaxation, Hanoi Emerald Waters Hotel & Spa is located in the Hoan Kiem District area of Hanoi. Only 35km away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Hanoi Emerald Waters Hotel & Spa offers impeccable service and all the essential amenities to invigorate travelers. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fireplace.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, additional bathroom, additional toilet, air purifier, carpeting, provided to help guests recharge after a long day. The hotel offers many unique recreational opportunities such as massage. Whatever your purpose of visit, Hanoi Emerald Waters Hotel & Spa is an excellent choice for your stay in Hanoi.

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Most talked about facilities

Breakfast
38 mentions
Housekeeping
32 mentions
Food & Dining
6 mentions
Swimming Pool
1 mention

What they offer

9.2
Exceptional
Breakfast

"(breakfast) was good lots of option and most of the times in..."

Hang

|

January 5, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian
Vegan
Gluten-free
Buffet

Restaurants on site

Salmon Run Restaurant
Cuisine:European, International, Vietnamese
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Crystal Restaurant
80 m Vietnamese
Quan 19
230 m Vietnamese
cafe Nang Tuong
270 m Vietnamese
American cuisine
American cuisine
Ho Guom Bar
100 m American, Italian, Vietnamese
Black Jack's Restaurant
180 m American, Asian, British
Helio Original Coffee House
180 m American, Cafe, International
Asian cuisine
Asian cuisine
The Gourmet Corner Restaurant
20 m Asian, European, Vegetarian
Authentic Panorama Restaurant
90 m Asian, Vietnamese
Banh Xeo Zon Pancake
90 m Asian, Vietnamese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Hanoi Emerald Waters Hotel and Spa from real guests

Overall rating
9.2
Exceptional
From 1943 reviews
10.0Food and dining
9.5Service
9.4Location
Agoda Reviews (1240)Booking.com Reviews (703)
Rating via Agoda9.2
/
10
Cleanliness9.3
Facilities8.6
Location9.3
Room comfort and quality8.0
Service9.6
Value for money9.2
High score for Hanoi
Rating
9+ Exceptional (523)
8-9 Excellent (103)
7-8 Very Good (61)
6-7 Good (11)
<6 Below Expectation (17)
Time of the year
Mar - May (171)
Jun - Aug (206)
Sep - Nov (180)
Dec - Feb (158)
Don't miss out!Users are booking a place in Hanoi every 6 minutes on Agoda.com
All guests (1240)
All room types
All languages

Show reviews that mention 

Showing 715 verified guest comments
12345
10.0
Exceptional
Chiew from Malaysia
Group
Family City View
Stayed 1 night in October 2016

Excellent service in a quality hotel”

Located in the Old Quarter, Hanoi Emerald Waters Hotel & Spa offers a great location - only a few minutes walk to the Lake Hoan Kiem. The hotel staff were already expecting me before our arrival. Staff were courteous and very helpful. Our driver was running late on our departure day. The front desk staff was quick to notice that there was an error in the booking and assisted us to contact the driver to come and pick us at the hotel. I highly recommend this hotel and would certainly stay there again should I visit Hanoi in the future.

Reviewed November 02, 2016
9.6
Exceptional
KIM from Malaysia
Couple
Deluxe Double Room
Stayed 4 nights in December 2018

Excellent guest service and value for money”

The hotel is strategically located at the heart of the Old Quarter which is quite convenient as the famous attractions such as the Hoan Kiem Lake, Water Puppet Show, Hoa Lu Prison, the Opera House in French quarters, and many other famous restaurants in the Old Quarters are all within walking distance. The hotel staff contacted us prior to our visit via email for airport transfers to-from the hotel, and recommended some nice Halong/Sapa/Tam Coc tours at fair price, which is extremely helpful for travellers like me who wish to have a hassle free trip. The hotel is not very big and does not have a lot of facilities execept for Spa and restaurant, but the room was clean, cosy and living spaces were definitely sufficient for two persons, although sound isolation is not that good and you can literally hear sound room the corridor. Housekeeping is excellent and decorated the bed with flowers and towels everyday. Overall, great value for money and excellent service! Highly recommended!

Reviewed December 11, 2018
9.6
Exceptional
Gabriel from Australia
Group
Connecting Room
Stayed 3 nights in July 2017

Great location, clean and helpful staff”

Hanoi Emerald Waters Hotel & Spa was a lovely place. It was in the centre of the old quarters of Hanoi. Shops and the city centre were close by and the staff was extremely helpful. We stayed in the connecting room and this was spacious and very clean. The only improvement I would make, is that there was construction happening during the night, which made it slightly difficult to rest. It would be good to have construction scheduled at a less busy time. Overall experience was great and would definitely recommend it to other travelers staying in Hanoi.

Reviewed September 07, 2017
9.2
Exceptional
Violeta from Philippines
Family with teens
Connecting Room
Stayed 4 nights in March 2018

Good value for money”

Emerald Water is a good boutique hotel..good value for money. The place is very clean and the staff are very helpful and solicitous. although the building itself is quite small, that's the way things are in Hanoi. However, Emrald Water does not look seedy like the other hotels in the area. The breakfast is also good and very filling. Narrow buildings and unimposing facades. But the service is good, the rooms were quite roomy. Ths beds are very comfy and the linens small fresh. The pillows are of the right fluffiness. The front desk staff and the doormen are very helpful about helping us go up and down the stairs at the lobby. I would stay at the place again the next time I visit Hanoi.

Reviewed March 16, 2018
10.0
Exceptional
Kwok from Australia
Family with young children
Deluxe Family
Stayed 1 night in December 2016

Hotel With A Human Touch”

Around Christmas time, I traveled with my family with other two families. Most of us were sick when we arrived Hanoi. My daughter vomited in our room. As a result, three ladies came to clean up the mess. After three nights stay, we went to Halong Bay for 2 nights. Then we came back to Emerald Waters. In order to make us feel better, the hotel allocated a bigger room with street view for my family. This is most considerate of them. During our trips, we had been to Saigon, Hue, Halong Bay and Singapore. Only Emerald Waters treated us like human beings and not just visitors.

Reviewed January 11, 2017
10.0
Exceptional
Werner from South Africa
Couple
Stayed 3 nights in April 2017

Best Service Ever”

Of the last 16 years of travel, Hanoi Emetald Waters Hotel, must have the friendliest and best service ever. The lady at reception, were absolutely brilliant. Gave tips on places to see, things to do, etc. Without ever trying to sell any trip or anything. From the porter at the door, to the kitchen staff and waiters. All of them are extremely friendly. Breakfast was way above average, and the selection for bosth western and asian is very good. We did make use of the spa facility, and as couple it ended out stay on very big high. The Spa is more expensive that other places in Hanoi, but worth every doung. Rooms were very clean, and modern. Of all the hotels we have stayed in Hanoi before, this one is the best by far.

Reviewed May 04, 2017
9.6
Exceptional
Jonathin from United States
Couple
Twin Room with View
Stayed 3 nights in May 2019

Good Choice ”

This was my forth trip to Hanoi, but first time to stay at Hanoi Emerald Waters H&S. The staff were all very friendly and helpful (which seems to be common in Hanoi). The location makes it very convenient for getting around all the popular areas of the city. They also have a nice breakfast that was included with the room. Good selection and choice of eggs and other custom dishes. Another recommendation - the reception set us up with a free guided tour with two nice university students who did a great job taking us around and explaining things.

Reviewed May 12, 2019
10.0
Exceptional
Wei from Malaysia
Group
Deluxe Double Room
Stayed 1 night in September 2019

Best service, lovely helpful staffs”

Hotel located very near the Hoan Kiem lake and to center of old quarter, less than 1 min walking distance to Sapa Express (Bus to Sapa). Need some searching though because the hotel is nestled between other blocks and at first hard to locate. From the start when we book through Agoda the sales personnel has been extremely helpful and responsive to our million inquiries/requests. The moment we stepped in the hotel, they provided 5 star hospitality, starting from greetings, welcome fruits, handling of luggage, they even gave us a room tour, and the room was wonderful, clean and pillow was fluffy. They care to the details of our trip, recommending places to go, making sure to help where needed. They helped to keep our luggage for 1 day, and make sure to send us up the Grab taxi (communicating with the grab driver). From start to end, their attitude and demeanor are 120% pleasant and all smile. Absolutely love their customer services, would definitely come back to this hotel.

Reviewed September 18, 2019
10.0
Exceptional
Thi from United States
Family with young children
Junior Suite
Stayed 2 nights in December 2019

Spacious rooms and wonderful staff”

My family and I stayed at 3 different hotels in Hanoi with the same ratings but I can definitely say that Hanoi Emerald was our favorite. The rooms are spacious and the staff was wonderful. The location is central to the old quarters but the street it is on isn’t as busy as the other 2 hotels that we stayed at during our trip - which is what we prefer. The buffet breakfast had a mix on American & Vietnamese breakfast. My daughter loved the pho for breakfast. Great value for the money.

Reviewed January 05, 2020
9.6
Exceptional
Manjish from India
Family with young children
Deluxe Family
Stayed 2 nights in October 2017

Excellent Hotel ”

Our stay in Hanoi Emerald Water Hotel was very comfortable. The location of the hotel is very good, inside the main tourist attraction area of Old Quarters and near the main lake. The staff was very helpful and the quality of service was superb.

Reviewed October 27, 2017
8.4
Excellent
Huong from United States
Couple
Honeymoon Suite
Stayed 3 nights in November 2017

Honeymoon suite”

Pros: Modern boutique hotel 5mn from Hoan Kiem lake Best hospitality staff fluent in english and professional attitude Clean well designed room on 7th floor with balcony sitting. Quiet street from 10pm to 6am. Breakfast was very good with mix of Vietnamese and European/Chinese. Free water bottles in room. Well situated to walk everywhere close to fun cafe and beer terraces. Closed area during weekend for music concerts and night market. 5mn walk to Thang Long water puppets show. $18 private car pick up or drop off. You can pay cash in $US or in VNdong. Tour offices all nearby and 10mn walk to Dong Xuan market for shopping. Cons: Suite was small. More like a room than suite. Shower door and bathroom door dont close properly. Room door alarm beep loudly if you dont shut it correctly.

Reviewed November 15, 2017
9.6
Exceptional
Christin from Singapore
Couple
Deluxe Double Room
Stayed 2 nights in July 2018

Helpful polite n friendly staffs...the breakfast was excellent, location near to many attractions.”

Location only walking distance fr Hoan kiem lake n night market n restaurants... The room was so clean n The bed so comfy ...the spread of breakfast was variety n yummy...we definitely will back to this hotel when back to Hanoi...tq

Reviewed July 30, 2018
10.0
Exceptional
Fiona from Malaysia
Couple
Deluxe Double Room
Stayed 2 nights in May 2016

Great Stay! Look no more! This is the one for you!”

We asked for a room with a bathtub and they gave us a free upgrade to Junior Suite with a bathtub. Love the Suite, it was not too big, just nice for two. The bathroom facilities were awesome hence if you are someone who is particular with bathroom amenities, this hotel is the one for you! Although noises from the street could be heard from the room sometimes, the overall service provided by the hotel staffs was superb! They even called us at 0915am, without us requesting, when we could not wake up for the breakfast buffet. Love the receptionists who are equally pretty and friendly. The doormen were polite and all smiles too! Laundry service was on time and reasonable in price. The drop-off service offered by the hotel to the airport was good and the price was reasonable. We will definitely come back to this hotel again on our next trip to Hanoi!

Reviewed May 22, 2016
10.0
Exceptional
Chin from Malaysia
Family with teens
Deluxe Family
Stayed 1 night in July 2016

Book now without hesitation! ”

Upon arrival the hotel, the staffs make effort to cross the street to greet us which is out of our expectation.The environment of this hotel was fantastic, clean and new with complete amenities. Bruce gave us a warm and friendly welcome. Also, the restaurant supervisor, Peter served us like VIP. There are wide range of food served in the restaurant. Most of the staffs feed us with lots of information about Hanoi since this is our first visit. I've been travelling to many countries for 40 years and this is the BEST service hotel I've ever experienced. For those who are looking for excellent and affordable hotel in Hanoi, I would strongly recommend this hotel. Kudos to all the staffs! You guys make my holiday in Hanoi an amazing and a memorable trip.

Reviewed July 10, 2016
10.0
Exceptional
Brenda from Philippines
Group
Deluxe Family
Stayed 1 night in June 2016

Excellent service. Good location. Good food. Great value for money. ”

Excellent service! Staff are all overwhelmingly friendly and helpful. Kudos to Kevin, Lynn, Tommy and Bruce! On our last day, since our flight doesn't leave until midnight and we have already checked out, they still allowed us to take a shower before we go to the airport and with free fruit shakes after. They don't mind going extra mile. They always amaze us! Hotel is few meters away from the Lake and the shopping area. Hotel rooms are new, modern and clean. They upgraded our room twice! Their recommendations are all guaranteed good! Glad we booked our Street Food Tour and Halong Bay Cruise with them which by the way got upgraded also. We love their Breakfast buffet. Peter, the Restaurant supervisor was very accommodating. He would always give us small talks during breakfast. Their Salmon Run Restaurant also serves great meals for lunch and dinner, one of our best meals in Hanoi. Great value for money! Will recommend this hotel to my friends and colleagues!

Reviewed June 19, 2016
9.6
Exceptional
Francis from Australia
Couple
Junior Double Room
Stayed 2 nights in October 2019

Very Friendly Hotel ”

Staff were very helpful and friendly. We stayed 2 nights at end of October, went on an overnight Halong Bay cruise, and returned to the hotel for another 2 nights. Stayed in a Junior double room. Room was spacious, bed was large and comfortable, water pressure was fine. The building is narrow mid block and has 9 levels. No views and the standard rooms only have internal windows. Breakfast is a reasonable spread, lots of fresh fruit. Being in the Old Quarter and five minutes walk from Hoan Kien lake, it was very accessible to food, shops, sights.

Reviewed November 03, 2019
10.0
Exceptional
HIONG from Malaysia
Family with teens
Deluxe Twin Room
Stayed 6 nights in January 2020

Amazing”

My family of four thoroughly enjoyed our 6-nights' stay here. Everything was perfect; from bellhop, receptionist and staff, to breakfast, bedding and room facilities. Breakfast was indeed most commendable, a vast variety of food and beverages; even side hot dishes which can be ordered. Staff was most polite. Bed was soft yet firm with warm thick duvet and above all, comfy pillows! And, the staff at front desk was most helpful regarding food, shopping, just anything you need to know. I'd give a thumbs up to the bellhop during our first few days of stay. He was so attentive and helpful, even risked his life to stand in the middle of the road, to assist us in taking a memorable pic of us standing in front of the hotel. Yes, we've high regards for this wonderful cosy hotel and are already recommending our relatives and friends to come and stay here. The rate is so affordable too! Thank you, Lucy, Hana, Kyle & Thomas, for making our family trip to Hanoi so enjoyable!

Reviewed January 30, 2020
10.0
Exceptional
Leila from Canada
Solo traveler
Junior Twin Room
Stayed 3 nights in September 2017

Absolutely perfect !”

I came to this property after a severe disappointment with the Hanoi Morning Star Hotel. I should have booked this right from the start! Great property, fantastically spacious rooms, comfortable beds, amazing and helpful staff, incredible food and strong drinks. I even booked an extra night because I was so happy! 50% off all SPA services as a guest. Just perfect, really. :D

Reviewed September 15, 2017
8.8
Excellent
George from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in July 2016

Great location and service.”

Location is good near to Hoan Kiem Lake and walking distance to the Old Quaters. Staffs are very attentive, friendly and helpful. Thumbup for the staffs services n keep up the good work. Hotel is very new, clean n modern design.

Reviewed July 13, 2016
10.0
Exceptional
TRYPHAENA from Singapore
Group
Deluxe Double Room
Stayed 3 nights in August 2017

Excellent hotel with great service”

We really enjoyed our stay in Emerald Waters Hotel. Breakfast is great, room is clean, staff service is excellent, location is good. This hotel is really value for money. Highly recommended!

Reviewed August 09, 2017
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