Hanoi Emerald Waters Hotel & Spa
Free Wi-Fi
2017

Hanoi Emerald Waters Hotel & Spa

47 Lo Su, Hoan Kiem District, Hanoi, Vietnam, 10000
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Deluxe Double Room Hanoi Emerald Waters Hotel & Spa
Deluxe Double Room
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    Hanoi Emerald Waters Hotel & Spa Reviews

    9.2
    Exceptional
    /10
    (1045 reviews)See what guests said
    10.0
    Exceptional

    "Best hotel I have ever stayed at."

    Hieu

    -

    January 2, 2019

    9.6
    Exceptional service
    Recommended by 96% of guests

    Things you’ll love about Hanoi Emerald Waters Hotel & Spa

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Hoan Kiem Lake370 m
  • St. Joseph's Cathedral (Nha Tho Lon)650 m
  • Old Quarter670 m
  • Hoa Lo Prison1.08 km
  • Vietnam Fine Arts Museum1.85 km
  • Temple of Literature1.96 km
  • Ho Chi Minh Mausoleum2.12 km
  • One Pillar Pagoda2.29 km
  • West Lake2.83 km
  • Vietnam Museum of Ethnology5.92 km
  • Don't miss out!

    6 travelers are looking at this property right now | 4 travelers have booked today.

    Value for money9.2
    Distance to city center0.2km
    Location rating9.3
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport3.7 km

    Rooms available at Hanoi Emerald Waters Hotel & Spa

    8.0
    Very good
    Room comfort & quality
    Family City View
    Family City View
    ...
    • Room size: 45 m²/484 ft²
    • Street view
    • 1 single bed and 1 double b...
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    Deluxe Family
    Deluxe Family
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
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    Connecting Room
    Connecting Room
    ...
    • Room size: 65 m²/700 ft²
    • Non-smoking
    • 1 double bed & 2 single bed...
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    Junior Double Room
    Junior Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 26 m²/280 ft²
    • Non-smoking
    • 1 double bed & 1 king bed
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    Honeymoon Suite
    Honeymoon Suite
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 double bed
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    Suite Balcony
    Suite Balcony
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Junior Twin Room
    Junior Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    Enter dates to see prices
    Have a question for Hanoi Emerald Waters Hotel & Spa?

    What people love about Hanoi Emerald Waters Hotel & Spa

    • 9.2
      Exceptional
      Staff 

      "Location is good and staff are kind."

      sungil

      |

      December 10, 2018

    • 9.6
      Exceptional

      "Housekeeping is excellent and decorated the bed with flowers and towels everyday."

      KIM

      |

      December 11, 2018

    • 9.6
      Exceptional

      "Good amenities."

      Violeta

      |

      June 25, 2018

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    More about Hanoi Emerald Waters Hotel & Spa

    More about Hanoi Emerald Waters Hotel & Spa

    9.2
    Exceptional

    "The hotel rooms are very clean."

    Seok H.

    |

    December 8, 2018

    Read more reviews

    An overview

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    What they offer

    10.0
    Exceptional

    "I am sure that this hotel is located in nice place with frie..."

    Jae H.

    |

    November 18, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Crystal Restaurant
    80 m Vietnamese
    Quan 19
    230 m Vietnamese
    cafe Nang Tuong
    270 m Vietnamese
    American cuisine
    American cuisine
    Ho Guom Bar
    100 m American, Italian, Vietnamese
    Black Jack's Restaurant
    180 m American, Asian, British
    Helio Original Coffee House
    180 m American, Cafe, International
    Asian cuisine
    Asian cuisine
    The Gourmet Corner Restaurant
    20 m Asian, European, Vegetarian
    Authentic Panorama Restaurant
    90 m Asian, Vietnamese
    Banh Xeo Zon Pancake
    90 m Asian, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Hanoi Emerald Waters Hotel & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1045)Booking.com Reviews (713)
    9.2
    /
    10
    Cleanliness9.4
    Facilities8.6
    Location9.3
    Room comfort and quality8.0
    Service9.6
    Value for money9.2
    All languages
    All guests (1045)
    All room types

    Show reviews that mention 

    Showing 632 verified guest comments
    12345
    9.6
    Exceptional
    Jonathin from United States
    Couple
    Twin Room with View
    Stayed 3 nights in May 2019

    Good Choice ”

    This was my forth trip to Hanoi, but first time to stay at Hanoi Emerald Waters H&S. The staff were all very friendly and helpful (which seems to be common in Hanoi). The location makes it very convenient for getting around all the popular areas of the city. They also have a nice breakfast that was included with the room. Good selection and choice of eggs and other custom dishes. Another recommendation - the reception set us up with a free guided tour with two nice university students who did a great job taking us around and explaining things.

    Reviewed May 12, 2019
    8.0
    Excellent
    Richard from United States
    Couple
    Suite Balcony
    Stayed 3 nights in May 2019

    50/50”

    The hotel was clean the breakfast was very good and the location in the old quarter was good. However we wanted to leave a few days early to continue our travels and the hotel insisted we pay for the nights we were not there. Only after contacting Agoda for their help was it arrange for us to only pay for the nights we stay there. Ridiculous that the hotel would not allow us to leave and still pay for time we did not occupy the hotel . One electrical outlet could not plug-in lamp by the bed for two phone chargers anywhere else in the room A lot of compromises for relatively high price hotel

    Reviewed May 12, 2019
    9.6
    Exceptional
    KIM from Malaysia
    Couple
    Deluxe Double Room
    Stayed 4 nights in December 2018

    Excellent guest service and value for money”

    The hotel is strategically located at the heart of the Old Quarter which is quite convenient as the famous attractions such as the Hoan Kiem Lake, Water Puppet Show, Hoa Lu Prison, the Opera House in French quarters, and many other famous restaurants in the Old Quarters are all within walking distance. The hotel staff contacted us prior to our visit via email for airport transfers to-from the hotel, and recommended some nice Halong/Sapa/Tam Coc tours at fair price, which is extremely helpful for travellers like me who wish to have a hassle free trip. The hotel is not very big and does not have a lot of facilities execept for Spa and restaurant, but the room was clean, cosy and living spaces were definitely sufficient for two persons, although sound isolation is not that good and you can literally hear sound room the corridor. Housekeeping is excellent and decorated the bed with flowers and towels everyday. Overall, great value for money and excellent service! Highly recommended!

    Reviewed December 11, 2018
    10.0
    Exceptional
    Farrukh from Canada
    Business traveler
    Deluxe Double Room
    Stayed 3 nights in April 2019

    Exceptional”

    Great service!

    Reviewed May 01, 2019
    10.0
    Exceptional
    Farrah from Australia
    Couple
    Deluxe Double Room
    Stayed 1 night in May 2019

    Very friendly staff and great rooms”

    Rooms were great, breakfast options were great. Staff were too friendly.

    Reviewed May 13, 2019
    8.8
    Excellent
    Ataru from United States
    Business traveler
    Junior Double Room
    Stayed 1 night in January 2019

    good hotel to enjoy Hanoi”

    They said they offered money exchange. However, my Thai bill was a bit torn, so, a receptionist refused to exchange. If they have only a very narrow window, they should not offer. Other than that, good hotel.

    Reviewed January 21, 2019
    9.2
    Exceptional
    Seok from Singapore
    Group
    Connecting Room
    Stayed 2 nights in December 2018

    Great service staff, clean hotel”

    The hotel rooms are very clean. Great housekeeping staff gave us a surprise everytime they make up room with a cute towel art. Staff at reception are very helpful and speak good English. I would like to comment on Tracy who welcomed us and gave us suggestions on places to visit and eat. She is so warm and friendly. Everyone we meet is always smiling and ever ready to help. A very pleasant stay.

    Reviewed December 08, 2018
    10.0
    Exceptional
    TAN from Malaysia
    Group
    Deluxe Twin Room
    Stayed 2 nights in November 2018

    Friendly staff and worth for the value”

    Was enjoyed our stay when in Hanoi Vietnam. Hotel staff are all very friendly and cheerful. Provide information upon request. Feels like home.Great location and breakfast provided with variety choice.Will return in future.

    Reviewed November 25, 2018
    10.0
    Exceptional
    Roscoe from United States
    Group
    Deluxe Double Room
    Stayed 4 nights in April 2019

    EVERYTHING IS GOOD”

    COME STAY IN THIS HOTEL AND YOU WON'T REGRET. Front Desk people are very helpful. Very clean. Away from noisy streets.

    Reviewed April 21, 2019
    9.6
    Exceptional
    Ming from Taiwan
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in April 2019

    Fantastic stay!”

    Hotel staffs are very friendly!nice place in Vietnam!

    Reviewed April 05, 2019
    10.0
    Exceptional
    Jae from South Korea
    Group
    Connecting Room
    Stayed 2 nights in February 2019

    SO GOOD !!!”

    About location,service, price and food, Everything is beyond my expectation. If i go to hanoi again, i will visit there.

    Reviewed March 04, 2019
    10.0
    Exceptional
    OOI from Malaysia
    Family with teens
    Deluxe Double Room
    Stayed 1 night in February 2019

    Staff services very friendly, perfect location , cleanliness very good, overall perfect stay ”

    My second time stay in this hotel. Very near to hoei Kiem lake, staff very friendly, cleanliness maintain in very good condition, comfort stay in Hanoi. Highly recommended

    Reviewed March 01, 2019
    10.0
    Exceptional
    Yera from Vietnam
    Couple
    Stayed 2 nights in April 2018

    Everything was perfect”

    We really appreciated for your whole survice. Door has little problem but that was not that matter to us. We loves your towel arts and it made us feel like ‘they care about every details’. We will choose your hotel again if we re-visit Ha Noi so happily.

    Reviewed April 17, 2018
    9.6
    Exceptional
    LYDIA from Singapore
    Group
    Deluxe Double Room
    Stayed 2 nights in April 2018

    Amazing Hotel ”

    Good location at the quieter street of the Old Quarters ,fantastic service from the staff especially Tracey ,Lynn ,Hana and Kevin . The rooms are good size and the beds very comfortable . Will definitely stay here again if I do come back to Hanoi

    Reviewed April 08, 2018
    9.2
    Exceptional
    Violeta from Philippines
    Family with teens
    Connecting Room
    Stayed 4 nights in March 2018

    Good value for money”

    Emerald Water is a good boutique hotel..good value for money. The place is very clean and the staff are very helpful and solicitous. although the building itself is quite small, that's the way things are in Hanoi. However, Emrald Water does not look seedy like the other hotels in the area. The breakfast is also good and very filling. Narrow buildings and unimposing facades. But the service is good, the rooms were quite roomy. Ths beds are very comfy and the linens small fresh. The pillows are of the right fluffiness. The front desk staff and the doormen are very helpful about helping us go up and down the stairs at the lobby. I would stay at the place again the next time I visit Hanoi.

    Reviewed March 16, 2018
    8.4
    Excellent
    Weiling from United States
    Family with teens
    Family City View
    Stayed 1 night in February 2018

    Helpful and great location”

    The stuff are very helpful, especially the manager Kevin, he help me made reservation for local tour and arranged the pick up and drop off. They go extra to made sure our comfort and inform us every steps.

    Reviewed February 25, 2018
    10.0
    Exceptional
    OOI from Malaysia
    Family with teens
    Deluxe Double Room
    Stayed 2 nights in February 2018

    Very Friendly & Helpful Staff, Nice facilities and good location to the center ”

    We had a very pleasant and enjoyable stay during our Hanoi trip. The staff in this hotel provide excellent service and friendly help during our staff. They willing to help us translate vietnamese language to english when we are not so understand the Viet language. Besides that, we had a day that back very late from the Trang Ann trip, and we would like to order kfc to the room. The hotel staff willing to help us make a call, and order through online. We are so touching with the helpful service. Overall, highly recommendation for this hotel.

    Reviewed February 24, 2018
    9.6
    Exceptional
    OOI from Malaysia
    Family with teens
    Deluxe Family
    Stayed 1 night in February 2018

    Perfect location, clean and comfortable room ”

    Hotel very nearby to hoai Kiem lake, 3 mins walk, surrounding have a lot of places to eat, staff very friendly and very helpful, we have tour guide on first day where he can’t speak in English, so need the helps from hotel staff to translate for us. Overall good stay and experience in this hotel.

    Reviewed February 18, 2018
    10.0
    Exceptional
    Minkyung from South Korea
    Group
    Deluxe Family
    Stayed 2 nights in August 2017

    It was great!”

    I stayed for 2 nights with my mom and dad. The rooms were clean and well organized. Above all, I was really impressed with their great hospitality. The price was quite expensive compared to other hotels but it's totally worth it! I highly recommend this hotel.

    Reviewed January 29, 2018
    10.0
    Exceptional
    Jie from Australia
    Couple
    Deluxe Double Room
    Stayed 2 nights in December 2017

    Just perfect!”

    This hotel was perfect! Great location, great laundry service and the breakfast was amazing! We got a free upgrade and the room was massive! Bathroom also very spacious and clean. The staff was super friendly and gave really good directions and advice on where to go and see! R ally enjoyed our stay

    Reviewed January 04, 2018
    12345
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    Hanoi Emerald Waters Hotel & Spa
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    • Exceptional location
    • Hoan Kiem Lake
    • Hanoi Railway Station is within 1.63 km