Exceptional9.3
Based on240reviews
Hanoi Emerald Waters Hotel & Spa
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9.3 Exceptional location
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9.3Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

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Distances to essentials

  • Airports
    • 3.5 km
    • Gia Lam Airport (VGL) - Hanoi
    • 21 km
    • Noi Bai International Airport (HAN) - Hanoi
  • Bus and rail stations
    • 1.4 km
    • Le Duan Railway Station
    • 1.6 km
    • Hanoi Railway Station
  • Hospitals and clinics
    • 850 m
    • Viet Duc Hospital
  • Pharmacies
    • 550 m
    • Quan Hoan Kiem Pharmacy
  • Convenience stores
    • 200 m
    • Circle K
  • Cash withdrawal
    • 550 m
    • ATM

More about Hanoi Emerald Waters Hotel & Spa

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Verified traveler reviews

Agoda Reviews (240)
Booking.com Reviews (232)

6.6

Filter by traveler type
Exceptional
  • Cleanliness 9.5
  • Facilities 8.6
  • Location 9.3
  • Room comfort and quality 8.0
  • Service 9.7
  • Value for money 9.3
Excellent
  • Cleanliness 9.0
  • Facilities 8.1
  • Location 8.7
  • Room comfort and quality 8.0
  • Service 9.3
  • Value for money 9.1
Exceptional
  • Cleanliness 9.5
  • Facilities 8.4
  • Location 9.3
  • Service 9.7
  • Value for money 9.4
Exceptional
  • Cleanliness 9.7
  • Facilities 8.7
  • Location 9.5
  • Service 9.8
  • Value for money 9.4
Exceptional
  • Cleanliness 9.2
  • Facilities 8.3
  • Location 9.5
  • Service 9.6
  • Value for money 8.9
Exceptional
  • Cleanliness 9.6
  • Facilities 9.2
  • Location 9.5
  • Service 9.8
  • Value for money 9.4
Exceptional
  • Cleanliness 9.5
  • Facilities 9.0
  • Location 9.4
  • Service 9.9
  • Value for money 9.6
Provided by verified guests of Agoda
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Room type
  • Deluxe Double or Twin Room
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  • Family City View
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Showing 218 verified reviews
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10.0
HAE from South Korea
Group
Deluxe Family
Stayed 3 nights in April 2017
One of the best hotels in the world!!”
One of the best hotels I've stayed in so far around the world. I have never given a perfect score for any hotel until now. Pros: - excellent location very close to the lake and the old town (around 5 mins on foot), yet very quiet when inside the hotel - professional and welcoming staff with a warm smile and personal touch to the need of every guest - very clean, modern and functioning rooms - nice all-inclusive breakfast with a variety of choices Cons: - can't think of any I hope the hotel keep up the good work! The hotel will be definitely my first choice when visiting Hanoi again!
Reviewed May 04, 2017
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10.0
Werner from South Africa
Couple
Junior Double or Twin
Stayed 3 nights in April 2017
Best Service Ever”
Of the last 16 years of travel, Hanoi Emetald Waters Hotel, must have the friendliest and best service ever. The lady at reception, were absolutely brilliant. Gave tips on places to see, things to do, etc. Without ever trying to sell any trip or anything. From the porter at the door, to the kitchen staff and waiters. All of them are extremely friendly. Breakfast was way above average, and the selection for bosth western and asian is very good. We did make use of the spa facility, and as couple it ended out stay on very big high. The Spa is more expensive that other places in Hanoi, but worth every doung. Rooms were very clean, and modern. Of all the hotels we have stayed in Hanoi before, this one is the best by far.
Reviewed May 04, 2017
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10.0
SARANYA from Thailand
Solo traveler
Deluxe Double or Twin Room
Stayed 1 night in April 2017
Amazing!!!”
This hotel provides the best service! The staff are very helpful and extremely service-minded. I booked the wrong date but they let me change the date without charging any fee. They packed a different breakfast box from what I ordered but they called to apologise even though I checked out already. The smile on their faces will make you feel like home! The room was exceptional: very comfy bed, pillows and blanket, clean and well decorated. Spa is great there. Tried the Vietnamese massage and fell in love with it. Didn't want to leave this hotel at all! Definitely recommend it!
Reviewed May 04, 2017
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8.8
Scott from United States
Group
Junior Double or Twin
Stayed 1 night in April 2017
Great service and must get massages ”
Wish I had more cash for the rip jar! The massage is a must have if you're staying here. The staff was extremely helpful and offered a great amount of service for us!
Reviewed April 12, 2017
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10.0
soohye from South Korea
Group
Connecting Room
Stayed 2 nights in March 2017
first family trip in abroad!”
# 성공적 ㅋㅋㅋㅋㅋㅋㅋ The location is perfect -good restrants, lake, market, etc.. Warm hospitality, clean room, good food, resonable cost including massage. I will definately re-visit here!
Reviewed March 28, 2017
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10.0
EUNSEOK from South Korea
Solo traveler
Deluxe Double or Twin Room
Stayed 3 nights in March 2017
REAL GOOD!”
BERY VERY GOOD HOTEL. PRETTY GIRL.
Reviewed March 20, 2017
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10.0
TeJen from Taiwan
Couple
Deluxe Double or Twin Room
Stayed 2 nights in March 2017
warm reception, nice bedding, breakfast is good, location is good, everything is good”
warm reception, nice bedding, breakfast is good, location is good, everything is good
Reviewed March 17, 2017
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9.2
Xiaoyan from China
Solo traveler
Deluxe Double or Twin Room
Stayed 2 nights in March 2017
Excellent”
I stayed two nights (3-4 March 2017). The location is very convenient and the staff are massively helpful. Great stay.
Reviewed March 14, 2017
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8.8
boram from South Korea
Couple
Deluxe Double or Twin Room
Stayed 2 nights in February 2017
Only if constrained on price (tommy was great)”
Tommy check us in. He was really kind and soft - he took the time to show us the area and make sure we felt like we know where we were. The staff was nice and generally knowledgeable but stood off most of the time. They would say hi now and again, but rarely jumped out to ask how the day was, give suggestions and make sure we felt hosted. The air conditioner didn't work so it was quite hot at night. The shower made a lot of water all over the bathroom. Not great ventilation. It was good Value for money, but we greatly enjoyed the other hotels at which we stayed. The food was not bad, but definitely not amazing. The bed was great, big, and comfortable. The location was fine. The felt trained, but not deeply passionate about hospitality the way staff at other hotels we stayed at were. I would definitely be willing to stay here if limited to the price range, but we moved to La Seista and will never stay somewhere else. They had the most professional and passionate staff of hospitality I've ever encountered anywhere in the world.
Reviewed March 03, 2017
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9.2
TAI from Hong Kong
Group
Connecting Room
Stayed 2 nights in February 2017
Excellent service ”
Welcomed by a warm and excellent lobby crew with refreshing drink. Nice room - clean and roomy room. Good location - Very reasonable price for the facilities provided Definitely recommend this hotel to our friend!
Reviewed March 02, 2017
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