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Hanoi Garden Boutique Hotel and Spa

"Thanks Kris and colleagues to make this stay ever memorable."

Dileep - January 2, 2020
Junior Suite with View Hanoi Garden Boutique Hotel and Spa
Lobby Hanoi Garden Boutique Hotel and Spa
Interior view Hanoi Garden Boutique Hotel and Spa
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Hanoi Garden Boutique Hotel and Spa

3B-5 Cha Ca, Old Quarter, Hoan Kiem District, Old Quarter, Hanoi, Vietnam - See map
Free Wi-Fi
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Old Quarter
Within 250 m of property
See map
Popular landmarks
Old Quarter 250 m
St. Joseph's Cathedral 770 m
Vietnam Military History Museum 990 m
Hoa Lo Prison 1.2 km
Vietnamese Women's Museum 1.4 km
Ho Chi Minh Mausoleum 1.5 km
Presidential Palace Historical Site 1.6 km
One Pillar Pagoda 1.6 km
Temple of Literature & National University 1.7 km
Vietnam Museum of Ethnology 5.2 km
Nearby landmarks
Chua Cau Đong 60 m
Night Market 80 m
Miniso 120 m
Hanoi Gallery 130 m
Duc Nhan Tailor 130 m
Market street for coffee 150 m
Motorbike parking (Pho Hang But) 170 m
Pharmacy 180 m
Museum Of Independence 190 m
Bach Ma Temple 200 m
9.6

Exceptional

Location rating score

Inside city center
Popular neighborhood
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Hanoi every 8 minutes on Agoda.com
Value for money9.6
Distance to city center0 km
Location rating9.6
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.2 km

Rooms available at Hanoi Garden Boutique Hotel and Spa

Family suite room
...
  • Room size: 35 m²/377 ft²
  • Nature view
  • 2 queen beds
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Suite Balcony City View
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 king bed
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Deluxe Window
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed or 2 single bed...
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Family Deluxe
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 2 queen beds
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Junior Suite with View
...
  • Room size: 27 m²/291 ft²
  • Nature view
  • 1 king bed or 2 single beds
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Superior Double without Window
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 1 double bed
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Premium Room
...
  • Room size: 25 m²/269 ft²
  • Nature view
  • 1 queen bed or 2 single bed...
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Superior Double Room
...
  • Room size: 25 m²/269 ft²
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Deluxe Double or Twin Room
...
  • Room size: 25 m²/269 ft²
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Family Room
...
  • Room size: 35 m²/377 ft²
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Frequently asked questions

What time is check-in and check-out at Hanoi Garden Boutique Hotel and Spa?

and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. Check-in is from 02:00 PM, The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hanoi Garden Boutique Hotel and Spa?

Hanoi Garden Boutique Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hanoi Garden Boutique Hotel and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Hanoi Garden Boutique Hotel and Spa?

Hanoi Garden Boutique Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Hanoi Garden Boutique Hotel and Spa

  • 9.6
    Exceptional

    "The hotel had the best service you can get."

    Chih-Chieh

    |

    May 2, 2019

  • 8.4
    Excellent
    Staff 

    "Staffs are all very nice and helpful."

    Chen

    |

    January 12, 2020

  • 10.0
    Exceptional

    "I’d definitely recommend this hotel."

    Nicholas

    |

    January 31, 2020

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Value for money score
9.6/10
Location score
9.6/10
Service score
9.8/10
Cleanliness score
9.5/10
Better than
99
%
of Hanoi properties
Better than
99
%
of Hanoi properties
Better than
99
%
of Hanoi properties
Better than
99
%
of Hanoi properties
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Overall rating:
9.5
Exceptional
640 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.6
Read all reviews >
What travelers say they love:
We went in December and the rooms were very warm.
Hai from Hong Kong
Family with young children
More about Hanoi Garden Boutique Hotel and Spa

More about Hanoi Garden Boutique Hotel and Spa

Ideal for fun and relaxation, Hanoi Garden Hotel is located in the Old Quarter area of Hanoi. Set 0 km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Nyll Tailor, Old Quarter, Duc Nhan Tailor.

Hanoi Garden Hotel offers impeccable service and all the essential amenities to invigorate travelers. The hotel provides 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service to ensure our guests the greatest comfort.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to please the most discerning guest. The hotel offers fantastic facilities, including diving, children's playground, garden, to help you unwind after an action-packed day in the city. Discover an engaging blend of professional service and a wide array of features at Hanoi Garden Hotel.

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Most talked about facilities

Breakfast
60 mentions
Housekeeping
37 mentions
Food & Dining
2 mentions
Internet
1 mention

What they offer

9.2
Exceptional
Cleanliness

"Their rooms are clean and just the right size."

Evelyn

|

January 7, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Hanoi Garden Boutique Hotel and Spa from real guests

Provided by verified guests of Agoda
9.5
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.6
Service9.8
Value for money9.6
High score for Hanoi
Rating
9+ Exceptional (329)
8-9 Excellent (27)
7-8 Very Good (11)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (89)
Jun - Aug (69)
Sep - Nov (88)
Dec - Feb (125)
Don't miss out!Users are booking a place in Hanoi every 8 minutes on Agoda.com
All guests (640)
All room types
All languages

Show reviews that mention 

Showing 371 verified guest comments
12345
10.0
Exceptional
Tony
Family with young children
Family Deluxe
Stayed 1 night in October 2019

Did not want to leave!”

Today we sadly say goodbye to Hanoi and the team from hanoi garden boutique hotel and spa. From the minute we arrived to our departure this morning we were treated like part of the family. The hotel itself is situated in the old town of Hanoi which puts in the vibrant part of the city that seems to run 24/7. Most nights we would be out wandering around taking in the sights and feeding on an endless supply of Banh Mi and local beer. Hanoi Garden Boutique Hotel was everything we hoped for and more! The room we stayed in was very spacious and super clean and quiet. The hotel is doing its part in reducing plastics by having glass bottles in the shower with shower gel, shampoo and conditioner. All the staff were so friendly and professional. Any issues or help was addressed with out a fuss. A special mention to Kris who help us plan trips to Ninh binh and Halong Bay both of which were amazing and we were so happy to have his help. Every night we received a little treat on our door with personalised note all which just added to the amazing experience we had staying at the hotel. Not much more can be added really apart from if you are looking for a hotel in the heart of Hanoi that punches well above its star rating then look no further than Hanoi Garden Boutique Hotel and Spa.

Reviewed November 09, 2019

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Dear Tony, Thank you very very much for such a detailed, heart-warming review about Hanoi Garden Boutique Hotel & Spa. We have just read your words over and over again, feeling proud ad motivated. It is great that here, at Hanoi Garden Boutique Hotel & Spa, you found everything you wished for, including a spacious, quiet, clean room; a central location; friendly, professional staffs; wonderful tours; and an eco-friendly business. Rest assured that we always go an extra mile to doing our work so that even every little thing will make you feel special and pampered. Hopefully, your review will inspire other travelers to come to us; and you will come back to us very soon. Another seamless experience is already awaiting you here. Yours sincerely, Mai Le Customer Services Manager

Responded November 10, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Ruchi from India
Couple
Deluxe Window
Stayed 3 nights in September 2019

Wonderful Vietnamese Stay and Spa”

We had a great stay in this beautiful boutique hotel located in the heart of old quarter in proximity to all old quarter attractions specially to the weekend night market. It is in mid of bustling street and things change to quiet, cozy and comfortable as and when you step inside the hotel. Rooms are big, beautiful and spotless clean. All the toiletries (made within the Garden Spa), snacks, good night sweets provided have a personalized message attached to them. Similarly interiors and decors have a very Vietnamese touch to it. The staff (specially MyMy, Kevin, Kris and Sarah) was helpful and polite. When they got to know we are vegans they added vegan dishes to their breakfast spread for us. We had been to Hanoi to celebrate birthday and they went out of their way to make our day special by arranging birthday cake. We took hot stone massage in the Garden Spa on the last day of our stay and trip and that too was pulled off with excellence making us feel relaxed and energetic. Even while on our way back to airport we couldn't stop raving about the hospitality of the hotel.

Reviewed September 25, 2019

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Dear Mrs. Ruchi, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa during tis September 2019. Thank you very much for choosing us for your special birthday trip and I am so pleased that you enjoyed your visit to us and found our staff to be wonderful. I am also very grateful for your noting those individuals who made your stay great as Kevin, Kris, Sarah, Mymy. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi stay, and for your care and attention in leaving us a lovely review! Warm regards, Kevin Hoang (Mr.) Hotel Manager

Responded October 11, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Thomas from Vietnam
Couple
Junior Suite with View
Stayed 3 nights in December 2018

The only place we will stay upon our return to Hanoi!”

The Hanoi Garden Boutique Hotel was a gem find on Agoda. We spent a very significant occasion there & were consistently treated like VIP by ALL of the staff. We received a handmade & personally written Christmas card on Christmas Eve! This unique hotel is totally professional, yet warmly quant & friendly. The staff & atmosphere are welcoming, relaxing & more than what was expected. When the spa was already booked at our last-minute-request for service (because of really decent happy hour promotion offers), a friendly and knowledgeable front office staff member proactively escorted us to a top spa offsite & got us the same discounted 'special' price for professional couple massage. Our splendid room was exceptional value for money, incredibly clean and set-up with all that is required to enjoy our time. The location is perfect. The authentic hotel support is brilliant. Breakfast alone is worth the room fee. Please make this your home in Hanoi. We will return because of the Hotel! :-)

Reviewed December 31, 2018

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Dear Thomas, It is our utmost pleasure to read such a candid review like yours. We are more than proud of being your reason to return to Hanoi. It is also extremely heartwarming to know that our attentive service, professional service, splendid room, authentic massage, perfect location and worth value breakfast made your stay more special and impressive. Rest assured that Hanoi Garden Boutique Hotel & Spa is your home in Hanoi, and we are truly looking forward to welcoming you back very soon! Best regards, Mai Le Customer Service Manager

Responded January 04, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Siew from Malaysia
Group
Family Room
Stayed 3 nights in July 2019

Good location and friendly staff”

I stayed there for 3 nights in family room. The breakfast provided was perfect. Staff are very friendly, I did ask for their help to check for the status of Hanoi Airport and they did help me call to airport and follow up. They did give us some advice for Must do in Old Quarter. The night market just at the next street and there is one small convenience store at the corner. Hotel will hang a small bucket of candy and write on the weather of next day on our door in night. It is very warm! Price is worth with all the service I gotten from Hanoi Garden Boutique Hotel and Spa.

Reviewed July 18, 2019

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Dear Ms. Siew, Thank you very much for taking your valued time after the trip to share your truly experience here after your 3 nights-stay with your family during this July 2019. We are so happy and proud of serving you all at best service to to make your stay memorable and comfortable. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of HGBH team, I would like to express our deepest thanks to you once again for staying with us and your excellent review here. We do wish to have chance welcome you back soon when you return in the future. Best regards, Thanh Hoang (Mr.) - Hotel Manager.

Responded July 19, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Jihee from South Korea
Couple
Suite Balcony City View
Stayed 3 nights in December 2018

I felt Home.”

In all aspects-location, breakfast, room condition including the neatness, customer service, spa, etc., this hotel was very excellent. Especially, its location is best, and service is extremely great and helpful. If we, my wife & I (Jihee & KY Noh), decide to go to Hanoi again on vacation, the reason would be this Hanoi Garden Boutique Hotel and its friendly staff. We already miss Hanoi, Garden Boutique Hotel and the hotel staff. We strongly recommend this hotel.

Reviewed December 30, 2018

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Dear Jihee, Thank you so much for writing such a wonderful review about Hanoi Garden Boutique Hotel & Spa. We are so pleased that all aspects of our accommodation service were excellent, and we are the reason for you and your wife to choose to go to Hanoi again on vacation. Rest assured that there is already a warm welcome home awaiting here for your next visit. We kindly wish you a Happy New Year with lots of joys and happiness! Warmest regards, Mai Le Customer Service Manager

Responded December 31, 2018
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Ong from Singapore
Solo traveler
Premium Room
Stayed 1 night in July 2019

Amazing service, fantastic stay”

I stayed here for 4 nights in total. I was indeed glad that I booked this place. The hotel's location is convenient and I was able to walk to most places, located just on the edge of the hustle and bustle, I could also get a quiet night's rest. Another aspect which I feel is where the hotel shines would be their service. They go beyond expectations while maintaining their professionalism to ensure that guests feel comfortable. I was a little late for breakfast yet they still made an exception to cook sth for me. I fell ill during my stay there and they bought medicine for me. I wanted to visit a doctor and they arranged a Grab that took me a hospital. I was a solo traveler and having the service staff help me make such arrangements made me feel so much more at ease. I hardly ever do such reviews but this time, I feel that it is only right that I do. I thank each and every one of them (Special mentions to Kevin Hoang, Kris and Jenny) and do highly recommend Hanoi Garden Boutique Hotel

Reviewed July 29, 2019

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Dear Mr. Ong, With our utmost thanks from Hanoi Garden Boutique Hotel & Spa to you! We were so happy and proud of having chance welcome you and your partner staying at our hotel for 2 nights before and after your Halong bay and Sapa trip. Your satisfaction is really a big gift and motivation to our young team who are trying our best to make all of our valued guests feel like staying at home away from home. We do wish that you will consider Hanoi Garden Boutique Hotel & Spa to be your second home and always choose to stay with us once you visit Hanoi again. We wish all the best to you! Best regards, Thanh Hoang (Mr.) - Hotel Manager.

Responded July 30, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Raili from Finland
Couple
Junior Suite with View
Stayed 3 nights in November 2018

Excellent stay in Hanoi, will come again!”

We were so pleased to have chosen this hotel among all the different options. The location is perfect, within walking distance from the Old Quarter and the night market, but in a quieter area, so no noise to disturb you at night. The staff were extremely friendly and helpful, Mai welcoming us upon our arrival with snacks and drinks and taking the time to explain all the things a traveller has to know when moving about in Hanoi. The hotel is fairly new and spotless, a real boutique hotel, and our room was spacious and comfortable. Breakfast was also very good, a mixture of buffet and made-to-order (eg eggs, pancakes, pho soup). We stayed here three nights and would absolutely recommend this hotel, good value!

Reviewed November 23, 2018

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Dear Raili, We are so pleased to read your review of your recent stay with us and truly thankful to your choice. Here at Hanoi Garden Boutique Hotel & Spa, we take a great pride in our team, location and the exceptional service we provide, so your comments are very much appreciated. Thank you for your warm-hearted words about me and my colleagues. We are pleased that our little things made your stay more special. Also, thank you so much for praising our spotless, new property and spacious, comfortable room. As we have finished our last work of renovations, it is such a sweet reward upon receiving your recognition. It is also great to know our breakfast with many choices helped you start your day smoothly. Rest assured that we are constantly aiming to ensure that our guests have all of their needs catered for throughout their stay. Kindly thank you for recommending us, and we look forward to welcoming you back for your next visit. Best regards, Mai Le Customer Service Manager

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Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Liam
Family with teens
Junior Suite with View
Stayed 1 night in July 2019

Excellent Hotel & Fantastic Location”

Thanks to Sarah, Kevin, Kris, Oscar and the Breakfast Team at Hanoi Garden Boutique Hotel & Spa. My family and I based ourselves here for 4 nights to explore Hanoi which is a fantastic city. We are so happy with the location and quality of service that we received from everyone at the Hotel. The rooms and en-suites are large, spacious and very clean. The staff are absolutely Fantastic and most helpful. We are more than happy to recommend this Hotel.

Reviewed August 03, 2019

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Dear Mr. Liam, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our breakfast and our staff to be wonderful. I am also very grateful for you noting those individuals whose service stood out. I know that Sarah, Kris, Oscar, will all be over the moon to have been mentioned by name! I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review! Warm regards, Thanh Hoang (Mr.) Hotel Manager.

Responded August 03, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Liam
Family with teens
Junior Suite
Stayed 3 nights in July 2019

Hanoi Visit & Hanoi Garden Boutique Hotel & Spa”

Thanks to Sarah, Kevin, Kris, Oscar and the Breakfast Team at Hanoi Garden Boutique Hotel & Spa. My family and I based ourselves here for 4 nights to explore Hanoi which is a fantastic city. We are so happy with the location and quality of service that we received from everyone at the Hotel. The rooms and en-suites are large, spacious and very clean. The staff are absolutely Fantastic and most helpful. We are more than happy to recommend this Hotel.

Reviewed August 03, 2019

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Dear Mr. Liam, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our breakfast and our staff to be wonderful. I am also very grateful for you noting those individuals whose service stood out. I know that Sarah, Kris, Oscar, will all be over the moon to have been mentioned by name! I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review! Warm regards, Thanh Hoang (Mr.) Hotel Manager.

Responded August 03, 2019
Hanoi Garden Boutique Hotel and Spa
9.6
Exceptional
Jenny from Philippines
Family with young children
Family Deluxe
Stayed 3 nights in December 2019

Staff will never let you down”

The hotel is an old building and does not have a lot to offer but the staff will go out of the way to ensure the guests are taken care of and are comfortable during their stay. They were accommodating and were extremely helpful. We felt so at home that we have thought of celebrating our birthday with a few food and drinks with the staff. It was one of the the best hotels we have stayed in through our travels. If you will ever be in Hanoi, I strongly recommend Hanoi Garden Boutique. My children were already asking to go back and visit Mymy, Kris, Jenny and Chloe. They were some of the staff who really connected with my little ones.

Reviewed January 04, 2020

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9.6
Exceptional
Jiyeon from South Korea
Solo traveler
Deluxe Window
Stayed 5 nights in January 2019

Wonderful Hotel & staffs ”

We stayed at this hotel for 5 days. During vacation, the hotel made my journey much better. Though someone say hotel is a little old, it didn't matter to me. The room was clean, breakfast was delicious, and hotel staffs were so perfect. They always seemed to do their best for guests. Thanks to them, I enjoyed every minute of my stay in HANOI GARDEN BOUTIQUE HOTEL.

Reviewed January 23, 2019

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Dear Jiyeon, It is our utmost pleasure to receive such a heartwarming review from you. We are pleased that you enjoyed every minute of your stay with us, and your journey became much better with our service and accommodation. Thank you so much for praising our room, breakfast, staffs. Kindly be noted that we are not "seemed" but "TRY" to do our best for you and other guests because we really want you to fully enjoy Hanoi trip. Hopefully, we will be able to welcome you back very soon. Wish you all the best!!! Warmest regards, Mai Le Customer Service Manager

Responded February 01, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Sweet from Philippines
Couple
Deluxe Window
Stayed 2 nights in August 2019

Pleasant Stay in Hanoi”

The location is great. The room is clean and spacious. The staff is wonderful and always smiling! Hanoi Garden Boutique Hotel has made our stay in Hanoi a pleasant one. We booked our city tour through them and our airport transfer. Both were provided excellently. We’re glad that we chose this hotel and I highly recommend this place to anyone looking for a nice place to stay in Hanoi.

Reviewed September 03, 2019

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Dear Ms. Sweet, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am very happy that you enjoyed your visit to us, and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards, Kevin Hoang (Mr.) Hotel Manager.

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Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Melody from Philippines
Solo traveler
Superior Double without Window
Stayed 5 nights in February 2019

everything and everyone is excellent”

location is exceptional. Located right at the very heart of the Old Quarter. staying in Old Quarter is very convenient because the tour guide directly picks you up from the hotel and drops you off at the hotel or somewhere nearby. The hotel may look small from the exterior, but the rooms are very spacious and the beds clean and comfortable. There's also a very popular Crepe house right beside the hotel where you can enjoy their bestsellers Choco banana and Nutella Cheese crepe. The hotel breakfast is very good. I especially like their omelette and brocolli dish. The staff is also very friendly, helpful and accommodating. They're always asking how you are and they're very attentive to your requests and queries. The spa is also a must-try.

Reviewed February 12, 2019

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Dear Melody, It is our utmost pleasure to read such a wonderful review from you. We are so delighted that our service and accommodation were up to your expectation. Everything and everyone were just exceptional, from location, room to breakfast and staffs, spa. We hope your review will inspire other travelers to come to us for the same excellent stay. Once again, thank you for sharing your experience. We are looking forward to welcoming you back in a near future. Best regards, Mai Le Customer Service Manager

Responded February 15, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
christine from Philippines
Family with young children
Family suite room
Stayed 2 nights in December 2018

Staff, location and everything else”

Spent our first Christmas celebration away from our home in this lovely hotel. We booked the family room and it is quite spacious. The staff are very warm and welcoming. Your comfort is their priority. Arrangement for our airport pick up and tour was well coordinated and on time even though it was a last minute booking (Kudos to Ms.Tran). Breakfast is as expected in a boutique hotel but really really good. The location is at the heart of the busy old quarter and there are many late night restos steps away from the hotel. The Hoan Kiem Lake is walkable as well as the Cathedral. Shopping and food are at every corner. I love this hotel will definitely be back in this place, no doubt about it.

Reviewed December 30, 2018

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Dear Christine, Thank you so much for sharing your experience with us and Agoda community. We are delighted to hear that your first Christmas celebration away from home has gone smoothly in our lovely property, with a spacious room, friendly staffs, convenient location and excellent service. Yes, you are right. Your comfort is our utmost priority, and we will do whatever to make your stay special and precious. Hopefully, we don't have to wait long for your comeback as all of us are looking forward to seeing you again. We kindly wish you a Happy New Year with lots of happiness and joys! Warmest regards, Mai Le Customer Service Manager

Responded December 31, 2018
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Thi from Vietnam
Couple
Deluxe Window
Stayed 1 night in January 2019

Excellent!”

You can't go wrong with this place. If you are looking for a similar budget hotel in Old Quarter, don't think twice, this is your place. I've been in several hotels with same budget but this one so far the best choice, spacious room (normally room in Old Quarter is always tiny), nice and clean, and especially the service that I was really impressed upon arrival. Receptionist gave all information and guide for our stay in Hanoi which no one in any previous hotels would offered unless I asked, a lot more which I can't say enough. highly recommend!!

Reviewed January 27, 2019

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Dear Thi, It is our great pride to read such kind compliments from you. We are so delighted to know that our hotel is the right choice for budget travelers like you in Hanoi Old Quarter. Thank you for highlighting our spacious room and attentive staffs. Rest assured that our team always goes the extra mile to serve guests so that you will fully enjoy Hanoi stay. Hopefully, we will be able to welcome you very soon. Wish you all the best!!! Sincerely yours, Mai Le Customer Service Manager

Responded February 01, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Dileep from Singapore
Family with teens
Suite Balcony City View
Stayed 2 nights in December 2019

Fantastic Hospitality ”

Wonderful hotel staffs who are loving,caring and help with all your needs. I especially thanks Kris who is in the front desk and a very pleasant man who offered us all helps during our 2 night stay with my wife and parents. He even packed breakfast for all six of us during our early checkout at 5 am for our 8 am flight which surprised us a lot. What a caring just like our own family members. Nothing negative to say about this hotel and its staffs. Amazing hospitality which touched our minds. Large clean rooms with comfortable bed and mattress, calm and quite atmosphere to relax, lovely breakfast, affordable spa with top notch massage and the hotel is too close to all activities in the old quarter. We enjoyed new year celebrations on the street beside the hotel and was an amazing experience in the crowd with gentle vietnamese people mixed with lot of foreigners.. Thanks Kris and colleagues to make this stay ever memorable..

Reviewed January 03, 2020

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10.0
Exceptional
Lara
Family with teens
Family Deluxe
Stayed 4 nights in December 2018

Excellent! The most amazingly helpful staff.”

We had the most pleasant stay at Hanoi Garden Hotel. We are a family of 6, all adults. The staff here are so attentive and they always make sure you are comfortable with everything. Prior to our flight to Hanoi, I was already emailing them about our requests like booking a Halong bay tour, a New Year dinner reservation, food tour, airport transfer, church service schedule. They answered all our questions and never failed to give us the best options. The room was clean and spacious and the bathrooms were excellent. It was very cold in Hanoi so it was wonderful to have water heater that works right away. The staff would really go out of their way to help you and it was really sweet of them to accompany us up to our airport transfer service just to say goodbye. More power to this hotel. We will definitely stay here again the next time we go to Hanoi. Great location too!

Reviewed January 06, 2019

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Dear Lara, Thank you so so much for all of your kind words about us. Your review has just made our day! Indeed, there's nothing that brightens our day other than the positive feedback from guests like you. We are pleased that you and your family experienced the most pleasant stay ever at our hotel, with attentive staffs, great location, clean, spacious room, and excellent bathroom. Once again, thank you very much for choosing us. Please come back to us very soon as we are already looking forward to welcoming you back! Mai Le Customer Service Manager

Responded January 07, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Leodia from Philippines
Group
Family Deluxe
Stayed 3 nights in July 2019

Best Boutique in Hanoi”

From booking to staying at this hotel, they constantly communicated with me. Even after I left. That goes to show that they value their guests. My friends and I have a wonderful experience staying at this hotel. I arrived early and they gave me maps and some tips on how to survive in Hanoi. This was very helpful for first timers like us. Although I've been to Saigon twice, Hanoi probably is different. I came with a positive impression of Hanoi and had a positive experience. Everything in our room is clean. The beds and pillows were comfortable. This hotel is also PWD friendly because they have elevator. So traveling with senior citizens or disabled won't be a problem. An added bonus is the onsite spa which we enjoyed and were given discount. Above all, the staff were all very friendly and helpful. I think they're one of the best assets of this hotel.

Reviewed July 17, 2019

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Dear Mrs. Leodia, Thank you very much for taking your valued time to share your truly experience here after your 3 nights-stay with your 2 friends during July 2019. We are so happy and proud of serving you all at best service to get your highest rating and comment here. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of GBH team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future. Best regards, Thanh Hoang (Mr.) - Hotel Manager.

Responded July 17, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Richard from Australia
Family with young children
Family Deluxe
Stayed 3 nights in September 2019

Beautiful and Quite”

For our first trip to Vietnam we chose to stay at this hotel as it was not the cheapest or most expensive. We certainly we not disappointed, the staff were super friendly and all front of house staff had good English which is something hard to find when traveling here. We would not hesitate in recommending this establishment to anyone as a place to stay on their first trip. It is in the heart of the old quarter so it is close to everything but yet away from all the noisey bars that you get a peaceful sleep. It has good eatery’s around that come alive as the night begins. The day spa service was great to use after a long day walking around, we found it a better option than a lot of street spas, cleaner and cheaper. If there is one thing that the hotel could do is invest in softer beds or make pillow toppers available for the mattresses. This is something that all the hotels could do not just this one. The Reilly’s.

Reviewed September 07, 2019

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Dear Mr. Richard, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our breakfast and staff to be wonderful. I am also very grateful for you noting those individuals whose service stood out. I know that Chris, Mymy and Sarah will all be over the moon to have been mentioned by name! I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi stay, and for your care and attention in leaving us a lovely review! Warm regards, Kevin Hoang (Mr.) Hotel Manager

Responded September 07, 2019
Hanoi Garden Boutique Hotel and Spa
10.0
Exceptional
Weizong from Singapore
Couple
Deluxe Window
Stayed 3 nights in June 2019

Awesome customer service!”

Service staff were extremely warm and welcoming. We especially appreciated the little hampers that they hung on the door handles without fail each night, which contained a personalised 'goodnight' message, the weather forecast for the next day, and some sweets. The room and all other parts of the hotel were spotlessly clean and spacious, which made it a sanctuary from the hustle and bustle of the Old Quarter outside. Its location in the heart of the Old Quarter makes it an excellent choice if you'd like to experience Hanoi in all its charm.

Reviewed June 22, 2019

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Dear Mr. Weizong, Thank you very much for taking your valued time to share your truly experience here after your 3 nights-stay with us on June 2019. We are so happy and proud of serving your group at best service to get your highest rating and comment. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of all team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future. Best regards, Thanh Hoang (Mr.) - Hotel Manager.

Responded June 23, 2019
Hanoi Garden Boutique Hotel and Spa
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