Fantastic service”

My Wife and I stayed a night at Golden Moment Hotel. We were very pleased with the cleanliness and spaciousness of the room, the location of the hotel and most importantly their service. Ms Rose and her team were thoughtful and friendly and made our stay very comfortable. Excellent.

Was average”

Was average. However, staff should educate that AC should be left above 20 degrees if not it will not function properly. We were initially told by a staff just wait for it to cool the room. Only when checking out then another staff told us the AC is a little faulty and has to be kept above 20 degrees.

worth your buck :-)”

The hotel was located in a convenient area surrounded by many delicious food vendors within walking distance. The staff were very friendly and helpful. The price was very good for the room & service we received during our short 2 nights there. We wanted to tip them but it slipped our minds, so if you do decide to visit them after reading this review please tip them on our behalf. :-)

Very friendly and helpful staff! ”

Excellent stay here. Staff were just lovely and friendly and accommodating. Hotel itself could do a bit of an upgrade but nothing too bad. Bed really comfortable!

Very good”

The staff here spoke great english, were super helpful, and so accommodating. The location is walking distance to everything that is central. Hoan Kiem Lake is about a 7min walk away. Though it's located on a busy street, our room was quiet. No problems- would definitely stay again.

Outstanding ”

I stayed 5 days in this hotel and i feel like home because of their services and wonderful, welcoming and amazing staff. I really impressed with the way staff treats their guests. They really make your stay valuable. The hotel is located in Old Quarters the famous place for tourist and you find everything on walking distance. The room size looks bit small on 1st day but later i adjusted myself because i am solo traveler. They provide almost everything in room that any traveler required, mini bar, English tv channels, safety box, free water bottles and many things. Cleaning staff is really active and they clean your room daily. I really like my stay and will come back here again.

Very Helpful and Attentive Staff”

Set in the old quarter the hotel is clean and confortble with very helpful staff and a good breakfast. The hotel is in a good location and you can walk to most places easily. The room was very quiet but we were at the back of the hotel and I fear the rooms ar the front of the hotel might suffer from the traffic noise. The hotel is clean but not modern and the fittings are showing signs of wear. Plenty of hot water in the shower.

Every moment became golden”

Me and my friends enjoyed our stay in the hotel. It was actually very near to the night market and place where you can see a lot of people having fun, oldies and youngsters dancing and singing. It was fun. The hotel is clean and has the basic amenities but most importantly the staff are very friendly, very kind and very considerate. On our 2nd day, the breakfast was until 9:30am only and we’re too late for it because we’re too tired of the activities we did the day before. We asked the reception if we still can eat and she told us that we can but only those in the menu and not on the buffet table because they’re almost done cleaning. The staff still cooked us food with their smile on their faces and we are actually very thankful for it. They were all very accomodating even the staff who helped us carry our luggages from/to the taxi. Thank you and if given a chance to come to Hanoi again, we’ll still choose this hotel.

Excellent Service”

I love this hotel. I have booked 2 tours to Halong Bay and Ninh Binh from Ms Hoa. Everything have been arranged without any hassle. Thank you Ms Hoa and your team for the excellent service for making our trip a memorable one.

Amazing stay”

I stayed at Hanoi Golden Moment for 5 nights and a great stay! First of all, the staff is just amazing! They are so friendly and arranged pick ups and tours for me. They greeted me by my name everyone I came through the lobby, which I thought was so personable! My room was great and I didn’t hear a lot of street noise. The location is also great as you can walk anywhere and it’s situated right in the old quarter. I would definitely stay here again!!!

Exceptional”

I would recommend this hotel to anyone staying in old quarter area. The hotel is comfortable and nice with great service. Great location right behind the weekend night market street which is two street away from the famous beer street.

Staff Helpful ”

I stayed here due to the fact it was located in Old Quarter. The staff was very nice and helpful. They gave me a map with where to eat, get my teeth cleaned etc. They also held my luggage til I could get a ride to my next destination. They were very accommodating.

good quiet option in centre of Old Quarter”

I've stayed at lots of hotels in Hoan Kiem district over the last 15 years, and all are quite similar in that small (for under $50) and usually noisy at night with horns etc. This one was very quiet for sleeping - must have good double glazing. Also clean, good wifi & helpful reception staff.

Ok rooms and excellent staff”

Can't beat the helpful and friendly staff both travel desk and reception. Excellent English. Comfy bed and excellent shower. Wifi and TV very good. Great Old City location. Room was a bit small but OK for short 4 night stay. Didn't need ac as Hanoi very cool throughout the stay. Only negative is the breakfast which was both limited and poor. Mid range hotel overall value for money just don't bother with breakfast.

Friendly and helpful ”

We were recommended this hotel from a friend. Was up to our expectations. Rooms were nice with very comfy beds. All rooms clean, some with limited view. All staff very friendly and helpful. Would recommend this hotel. Good location for night market.

Good enough for a night or two”

I had a trip to sapa planned and didn’t want to haul all of my bags with me. Unfortunately my plans changed and I had to sleep in the room one more night than planned. The location is convenient and the staff is very nice. The rooms are very small and there is not much buffer from the noise in the hallways.

Great hotel in good location with amazing staff”

Very comfortable hotel to stay in Hanoi. Staff was super helpful - some of the names we remember was Rose she was lovely and welcoming and always helped when she could.

5 stars !!”

Staff very friendly Very Nice location

Superb location and staff!”

Loved the location - 5 minutes walk from hotel to the following places: Hoan KiemLake Water Puppet Theatre Weekend night market Dong Xuan market Bia Hoi junction (pub street) Front desk staff (Ms Rose) speaks fluent English, friendly and very informative. Room was clean and comfortable.

Excellent”

Staff are helpful. Great location. There are many stalls and restaurants nearby. Breakfast is awesome. Most important the staff automatically help us to contact the travel agent while we are waiting.