Nice Hotel & Friendly Staff”

For those who want to stay in the Old Quarter - Hanoi should consider the access to reach the hotel. Some of streets and alleys might be closed due to Night Market. Hanoi Golden Moment enjoys its very good location in Han Can St - Old Quarter. Although Night Market is just one block behind, Han Can St is always accessible day or night. Most of receptionists are quite good in English, friendly & warm. Ms. Flower assisted us very well in arranging our private taylor-made tour. Meanwhile Ms. Light voluntarily helped us to find Local Internet SIM Card & some unique local food outlets. I will say that Old Quarter - Hanoi is one of my favorite places as a food lover. Noodle soup, bun cha, bbq, sticky rice, coffee & bia hoi (local home made draught beer) are very good. Breakfast service in this hotel was simple & nice. I'll be back to this hotel again whenever I visit Old Quarter again. Finally thanks to Ms Flower, Ms Light & Ms Anh for your support during our stay.

An Oasis in the Midst of Chaos”

When we first arrived in Hanoi's old quarter, the first thing we noticed was how chaotic and crowded the streets were. They were full of people, motorbikes, cars, vendors, restaurant tables. Then the driver informed us that we had arrived at the Hanoi Moment and suddenly we stepped into a calm, relaxing atmosphere. They enthusiastically welcomed us to their hotel, gave us maps, refreshments and cold towels, and they helped answer our questions about the area. When we stepped into the room we were impressed with the cleanliness, decor, the small touches here and there like the laptop they provided for internet surfing, and the complimentary fruits and even a letter welcoming us to Hanoi. After relaxing for a while in the Hanoi Moment we felt recharged and ready to explore the wonderful and exciting old quarter of Hanoi. When we arrived back at the hotel after an evening of exploration, we were so happy to be back at the Moment, ready to recharge again for our trip to Halong Bay the next day. The all-you-can-eat breakfast gave us the sustenance we needed for the day and our check-out was quick and painless. The only minor complaint would be that it's a little difficult to control the temperature of the shower. I'm not sure if that's due to the way the plumbing works in their building but it was either too hot or the pressure was too low. Nothing major though. I heartily recommend this hotel to anyone looking for more bang for your hotel buck. You won't regret it.

Good Hotel In a Good Location”

Hanoi Golden Moment Hotel is a nice hotel in a good location that is close to anything you would want to see in the old quarter. The best part about it is the staff. Ms. Flower, Ms. Rose (I think), Kevin, and Hii were all very friendly and accommodating. They are very helpful and understanding. They go out of their way to make your stay special. The rooms are a bit small and dated, but this is the old quarter and pretty much every hotel is probably similar to this due to limited space. I enjoyed my stay here and would be happy to come back because of the great attitude and hospitality of the staff here. Thank you for trying your best to make my stay special.

Amazing experience with fantastic service.”

We chose the Hanoi Moment hotel based on the reviews and we weren't disappointed. After a late arrival into Hanoi we were greeted by extremely welcoming and friendly staff. Nothing was too much trouble with them even covering part of our tour price as we had yet been to an ATM to take out more money. It was like staying with close family. The breakfast was great and again he service was impeccable. Rooms were very clean with complimentary fruit and laptop for those who wanted to check emails, a really great touch. Excellent location in middle of Old Quarter which just tops off a fantastic stay. I would highly recommend this hotel to anyone wanting to stay in the middle of Old Quarter while receiving great accommodation and fantastic service.

You Will Never Regret Staying in This Hotel”

The first thing that stands out with Golden Sun Moment Hotel is their OUTSTANDING customer service. They take one or two steps further. Even before arriving in Vietnam, they were prompt in responding to our queries about the hotel, airport transfers and tours. They arranged our airport transfers and all our tours for us, all for reasonable prices. Upon arriving, they were very welcoming and they even gave us a map of Hanoi and an overview of the place and some recommendations. They made sure our stay was comfortable, even going out of their way to buy a local sim card for us! They also gave us a little present on our last day, which was totally unexpected and very sweet of them. The rooms were pretty, clean and comfortable and their breakfast was also superb. I loved their Pho and Sua Cha. Hehe. They also exchange currency with low exchange rates. Mark my words, we will surely book with Golden Sun Moment Hotel when we go back to Vietnam. Thank you to Alex, Henry and the entire Golden Sun Moment Hotel team!

Great sevice, Good location, Nice modern room”

April 2016, It was my first time in Hanoi. I had a great time staying in Golden Moment hotel. I stayed there for 5 nights in family suite room. All staffs are very friendly and helpful. Receptionists (Tom, Hannah and Laura) are very friendly , helpful and polite. They impressed me. Hotel is on a good location.Not far from Old Quarter. You can walk down to Hoankium Lake,Weekend night market (Friday and Saturday night), Water puppet theatre, Trang Tien plaza, Woman' s museum and Maison centrale. Up north from the hotel, you can walk to Bach ma temple, and Chu Dong Xuan market. Internet is very fast. This hotel is recommended.

Fantastic honest service”

We stayed at the Hanoi Golden Moment Hotel for three nightsl in October and could not be happier with the staffs professional service. The receptionists gave us all kinds of information about what to see and do in Hanoi plus the Travel desk in the hotel is excellent for booking tours. The hotel booked the Camel bus but through no fault of their own the bus did not show up when promised in Tam Coc when we finished our day tour there. So we had no choice but to take the next bus and buy new bus tickets to Hue. The hotel apologized for this inconvenience AND reimbursed us the bus money and sent it to the next hotel in Hoi Ann in less than two hours!!!!. The $30 was already waiting for us when we checked in.!!! The breakfast is amazing! A buffet breakfast with omelettes, pancakes with chocolate, cereal, fruits and homemade yogurt and much more. The location is only a 5 min. walk to the famous lake and the BEER STREET area! I recommend booking this hotel and i give it a 10 out of 10!!!

Exceptional”

We had a great and comfortable stay at Hanoi Golden Moment Hotel. The staff were always smiling and ready to help. They gave brilliant ideas on what we can do for the day and recommended good places to eat nearby. The location of the hotel is brilliant too, right in the middle of the old quarter, with many places to eat and things to do nearby. Love the hotel breakfast too even though you get a menu to order food from instead of having a buffet breakfast.

Small and cozy”

It stared badly with the taxi service the hotel highlly recommended due to shift taxi drivers in Hanoi not being at the airport a booked. But I always judge a professional service on how it handles their mistakes. Hanoi Moment hotel handled it very well. When they organised a taxi to pick me up the manager was at the hotel waiting for me to apologise and explain the mishap. Now onto the hotel. I loved the room. It's small but beautifully designed. Loved the shower with its wooden floor on peddles. The breakfast is all you can it and best part is, it's delicious. A very well presented hotel. The location is perfect if you want to be in the heart of the Old Quarter. My only warning about the Old Quarter is how unsafe it is to walk. It's chaotic with the traffic. I would never hesitate to recommend this hotel.

Great Little Hotel in Hanoi”

We stayed at Hanoi Golden Moment hotel for 3 nights in December 2017, great location with top notch service. All the staff knew our names and took great care of us during our stay. This hotel is located in the Old Quarters and we were able to walk to all the places we wanted to see and all the places we wanted to eat. I would happily recommend this place to family and friends.

Would absolutely recommend”

My partner and I absolutely enjoyed our stay at Hanoi Golden Moment Hotel. We stayed in the Delux double room and it was the perfect size for us. The rooms were extremely clean and had all the necessities provided (kettle, iron, toothbrush, toiletries). The hotel was also great location wise - within 5-10 minutes walking distance to Hoan Kiem Lake. It is also surrounded by a plethora of shops and restaurants, which was extremely convenient. The staff were all so helpful and friendly, we can't thank them enough for their hospitality. Overall, we really enjoyed our stay and would absolutely recommend this to all our friends and family.

Wonderful vacation”

I stayed with my elderly parents at Hanoi golden moment hotel for five nights.it was a very welcoming stay because of ever-smiling n helpful staff who looked after us just like family.we had a family room which was spacious enough for three of us.Hotel breakfast was good enough for us vegetarians.They used to serve breakfast as per our choice with all the smiles n warmth.Hotel staff used to guide us well for our sightseeing.They used to call realiable taxi for us.Thanks to all the wonderful people at Golden moment hotel to make our Hanoi trip such a memorable one.

Nice and Cosy hotel”

The Moment Hotel is located at the traditional Old Quarter of Hanoi, with the famous Cha Ca La Vong restaurant just round the corner. The hotel is very comfortably decorated. Upon arrival, we received very warm staff attention and service, e.g. helping with luggage, getting change for the taxi driver, welcome fruit juice, prompt answer to travel enquiries. And the room is very cosy with fresh tropical fruits and good-night dessert being served daily. There was free wifi access and even a laptop in every room so that internet connection was made super simple. Breakfast was really good, only that the carrot juice was a bit overly sweetened. But again we were most delighted with service provided. The staff recommended a day trip to Halong Bay which was worth the value too. Overall, it was a great and memorable stay, at very reasonable prices. Highly recommended.

Amazing stay”

I stayed at Hanoi Golden Moment for 5 nights and a great stay! First of all, the staff is just amazing! They are so friendly and arranged pick ups and tours for me. They greeted me by my name everyone I came through the lobby, which I thought was so personable! My room was great and I didn’t hear a lot of street noise. The location is also great as you can walk anywhere and it’s situated right in the old quarter. I would definitely stay here again!!!

A small boutique city centre hotel with great frie”

The hotel is located in Hanoi old quarters with plenty of shopping, eating around. Hanoi has large number of hotels however Golden Sun sets itself apart from others in the extremely personalized quality of service. The hotel staff are very friendly and helpful. My room was beautiful however I got an upgrade to a bigger better room which was great. Was served with small cake and a wine bottle for a minor additional amount which was fabulous. The reception staff were attentive and Henry Le was exceptional with his ever friendly smile. The breakfast was sumptuous and very tasty. The hotel can also arrange for trips in the city and outside as well as taxi to airport. This hotel sets itself apart from the rest even though its just another small boutique hotel. I will definitely stay there again ....especially if I get the bigger rooms.

Fantastic hotel, look no further ”

if you are lucky enough to be able to get a room here it will far exceed your expectations. the manager tom and all his staff, without exception, are truly wonderful and go out of their way to assist you, without being at all pushy. we were fortunate to be allocated the "honeymoon suite" on the top floor, which has a partially glazed veranda, complete with a sofa and views over the rooftops of the old quarter. the room was beautiful, with tea and coffee making facilities, mini bar and a huge shower in the bathroom with multi jets and a choice of shower heads. when we arrived, both the bed and the shower were decorated with rose petals. there is a decent range of tv channels in english and also a cd/dvd player and a laptop in the room with free wifi access. the suites and family room receive a bottle of wine on arrival and a tray of fresh fruit daily. the hotel restaurant only does breakfast but wow what a breakfast. you have a menu of freshly prepared items and can order as much as you can eat from a range that includes eggs, bacon, ham, yoghurt with fresh fruit, bread, toast, baguettes, croissant, noodle soup etc etc and the lovely young lady who serves breakfast is very sweet and chatty. we organised a tour to halong bay through the hotel and also airport transfers, both of which we felt were good value when compared to others advertised locally. we cannot fault the hanoi moment or her staff and can only thank them for making our stay in hanoi unforgettable.

Great hotel”

Great location in the old quarter. A complimentary soft drink on arrival, great advise on things to see and do, free map provided. Room very clean, all mod cons, hot shower. Stayed at the hotel in 2 different rooms, both rooms were good. All of the staff are very professional, welcoming, friendly, always a smile and nothing is a problem to them. Breakfast is very good and unlimited, ranging from bacon and eggs to noodle soup. The hotel can advise you on sightseeing, recommended restaurants, restaurant booking, anything you want. Will stay here again when visiting Hanoi and will recommend to friends. A big thank you to all of the friendly staff at the Hanoi Moment Hotel for making our stay so enjoyable.

A truly Golden Moment”

From the moment we walked into this hotel I experienced the most exceptional Service. Everyone worked with a smile on their faces always asking how our day was and it felt so genuine. The hotel is smack bang in the middle of Old Quarter. You will not find a better place to experience the best part of Hanoi. The rooms are clean and this hotel was great value for money. The Restaurant downstairs had good food, their Ginger Chicken was excellent. A Special mention to Miss Flower who helped me with cancelling my hotel booking at HoiAn due to bad weather, and also calling the Singapore Airlines Office several times to follow up on my lost luggage. She even emailed me after I got back home to find out if my luggage had been found. Thank you. Also a special mention to the Miss Anh Sang (Light), never have I seen such a friendly face. She works at the reception desk but came running to the road to stop the traffic to help us cross. She helped us with navigating through the maze of old quarter and provided tips on must visit places. Can't wait to go back. See you guys soon.

Great Hotel, Amazing staff!”

This has to be the most memorable place we have stayed. We have been travelling through Thailand in 4 & 5 star resorts and have come to Hanoi to stay with the Hanoi moment hotel. I have to say that this hotel has been by far the best of all the places we have stayed mostly due to the wonderful staff here. Nothing was too much for them and they went above expectations on all accounts. The rooms are very clean and comfortable with a computer/internet access in your room. The rooms aren't huge but they are big enough for what you need. The food at breakfast was quite good and they will cook to your order. We were quite overwhlemed by the chaos of the city and the fact that not many speak good english so the staff at the hotel would escort us to places we needed to go and translate to the shop owners what we needed. We had no travel plans when we arrived and their travel agents planned our whole trip and booked train tickets etc for us. They even recommended other hotels to stay at along our way. They had organised a trip to Halong bay for us which unfortunately was cancelled due to bad weather but they were the only ones out of our whole group of tourists that made the effort to track down the phone number of the driver who was taking us and called to inform us of what was happening. They organised transfers back to the hotel and had a room ready for us when we returned. If you choose to stay at the hanoi moment hotel you will not be disappointed.

Family friendly hotel”

Stay in Golden Moment with my parents for four days. It is in the centre of Old Quarter, facing a quiet street which sometimes gets a little busier. The team is professional, pays attention to details and works to ensure the patrons feel at home when in the hotel. The cleaning service is good and our room was kept tidy and fresh. We had a spacious family room good for three people, with a large bathroom. Because it faces the main street, occasionally it gets noisy but at night it is generally quiet. The hotel is near a number of amenities, including supermarkets, several good cafes, coffee shops (which sell beans, ground coffee, and coffee filters), and other souvenir shops. We had a wonderful time at Golden Moment, and would recommend it to anyone who is planning a holiday.